64 Troubleshooting
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No receiving calls
Try to make a call in order to check that the phone and the network are operational.
Check and deactivate the permanent call forwarding (permanent call forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Quality reception when calling
Avoid placing your fingers on the top of the phone, where the aerial is integrated: the phone will have to use full strength to
establish a quality transmission.
Impossible to send message
Check that the message centre number is correctly entered.
To do so, please select the menu
Messages
, select
Options
, select
MSG centre n°
and check the number entered. Please
contact your network provider to get this number.
No voicemail
Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the information provided by the operator.
Try to make a call to check that phone and network are operational.
Check if the voicemail number is properly configured. To do so, go to the
Settings
/
Calls
menu, select
Voicemail
and check
the number. Otherwise, enter your operator’s voicemail number.
Operator name does not appear on screen
Go into the
Settings
menu, select
Networks
, then [
Select
]. Wait until the operator appears, select it and validate.
If the Operator logo is present (depending on model), activate the display (
Settings
/
Operator logo
).
Poor screen legibility
To ensure optimal screen legibility, follow the recommendations below:
- check that you have removed the plastic protective film,
- clean the screen of you telephone with a soft dry cloth to remove any finger marks or dust,
- make sure the background brightness is not too strong.
252900073_my411X_en.book Page 64 Mardi, 27. mars 2007 9:03 09
