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12. GUARANTEE CONDITIONS
We recommend having the installation performed by a RIKA-certified technician.
These guarantee conditions only apply for the European mainland. For all other countries, the separate conditions of the
importer in the respective country apply. In cases of doubt, or in the case of missing or incorrect translations, the German
version is always the sole valid version.
In the interest of ensuring damage limitation in good time, the guarantee claim should be sent in writing to the RIKA specialist
or contract dealer.
In this event, the following documents must be presented:
• Written reason for complaint
• Invoice
• Installation record
• Model name and serial number
RIKA GUARANTEE
5 YEARS
on the welded stove body.
Up to 5 years or 10,000 kg of consumed pellets for pellet stoves.
This relates exclusively to defects in the material and processing, and to the supply of replacement parts free of charge.
Working hours and travel times are not covered by the manufacturer’s guarantee.
The guarantee is conditional on the following:
• Only original parts supplied by the manufacturer must be used.
• Professional installation of the stove in compliance with the respective operating manual valid at the time of purchase.
• The stove must be connected by a professional certified for that type of stove.
• The installation is performed by a RIKA-certified technician.
If these points are not complied with, the guarantee claim is void!
Any costs incurred by the manufacturer as a result of an unjustified guarantee claim will be charged back to the claimant.
Likewise excluded from the guarantee is any damage resulting from or caused by non-compliance with the manufacturer‘s
instructions for operating the appliance, e.g. overheating, use of non-approved fuels, unprofessional interference with
the appliance or the flue pipe, a flue suction that is incorrectly adjusted to the appliance or is insufficient or too strong,
condensation water, non-performance of or inadequate maintenance or cleaning, non-compliance with the applicable
building regulations, improper operation by the operator or third parties, transport and handling damage.
STATUTORY WARRANTY PROVISIONS REMAIN UNAFFECTED BY THE GUARANTEE!
13. WARRANTY CONDITIONS
See the respective general terms and conditions of business and warranty conditions of the RIKA dealer.
The warranty does not cover:
1. Wearing parts (normal wear and tear not resulting from a defect)
2. Parts in contact with fire, e.g. glass, combustion troughs, grates, baffle plates, deflectors, combustion chamber cladding
(e.g. refractory clay), ceramics, ignition elements, sensors, combustion chamber sensors and temperature monitors
3. Paint, surface coatings (e.g. handles, cover panels)
4. Seals
5. Natural stone, thermal stone, etc.
valid from: 01.12.2020
