TROUBLESHOOTING
PROBLEM CAUSE SOLUTIONS
Cannot connect to Internet Internet connection down Check that the Internet is working
for a computer connected to the
same network.
Firewall preventing access Check the following ports are
open:
UDP and TCP ports 80 and 123
DNS port 53.
Some Internet radio stations may
require additional ports to be
opened.
Cannot play particular Internet
radio station
Station not broadcasting
Overloaded or insufficient
bandwidth.
Station broadcasting using
unknown codec.
Link out of date.
Try other stations.
Try listening on computer via
Internet radio portal website.
Try later.
Cannot play Last.fm ‘Unauthorized’ message Account details wrong.
Account details not entered.
Region not supported.
(Last.fm is currently restricted to
particular regions e.g. US/UK)
due to licensing issues.
Last.fm: Insufficient content to play There are not enough tracks
available and licensed to play for
the particular artist or tag radio
station you have.
Select a different radio station.
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