!
!
using the product first time to read and
understand the instructions. Only in following
this advice misuse, injuries and damages can
be avoided.
Questions, service and reparation
Please contact your local retailer or the sales
agency. Rayline only repairs end-customer's
models with extra costs. In cases of guarantee
only the retailer is in charge.
Service and Repairing
lf you need services or your product must be
repaired please contact your local specialized
retailer. Wrap your item properly. Please note
that the original packing is not enough to avoid
damages while sending. Choose in your own
interest a delivery service offering a tracking
function. Please include in your parcel the
sales receipt, your complete address, a detail
description of the defect, and a list of all
enclosed single components. This simplifies
the communications between all involved
persons.
Guarantee and repairing
Guarantee requests can only be answered if
the original sales receipt including the
purchaser's name and the date of sale is
obvious. Only the specialized retailer can
prove and has to confirm if the defect is a case
of guarantee.
Repairing with extra charges
When the defect has to be repaired with extra
costs, the purchaser's confirmation is
necessary. Repairing with costs can be
operated by Rayline if the retailer has given the
official agreement.
lf no official agreement for reparation is
committed after 90 days, Rayline reserve
their right to destroy the product or utilize
the product otherwise. Note: Reparations
with costs are only done at electronic parts
or the engine. Mechanical reparations,
especially on helicopters or RC-cars
are extremely complicated and must
be done by the purchaser or must be
paid additi
onally.!
