5• Brake fault. Scooter left in freewheel or has a bad parking brake
connection. Engage drive, and switch scooter off and back on again. If
this fails to cure the problem, check parking brake and ensure it stops
the vehicle. Inform dealer who will check brake and motor connections.
6 • Throttle fault. Finger control levers must be in neutral (centred) position
before key is turned on. Switch scooter off, centre levers, and switch
back on. If fault persists, contact dealer.
7 • Speed potentiometer fault- Contact your dealer.
8 • Motor fault. Poor connection to motor or motor failure. Contact dealer.
9 • Possible controller trip - Switch off and back on again. Contact your
dealer if the problem persists.
Tip: If in doubt switch off and switch on – if this does not cure the fault contact your dealer. Your dealer is there to
help you but they can only do this if you give them as much information as possible. Remember correct
information will get the problem fixed quicker and save you money. Phone the dealer and explain exactly what the
problem is, recounting as much detail as possible. Tell them about the symbols & numbers appearing on the LCD
screen; this will help the engineer to identify the problem before he calls to fix it. Your dealer is there to help you.
23
Troubleshooting Guide
This table is a guide to fault finding. The fault may be a simple fix. If you have any doubts phone your dealer.
Symptom
• Scooter does not move.
when power is switched on.
• Steering is loose or wobbly when driven.
• Vehicle behaves erratically when driven.
or judders or cuts out ?
• Short Range
Tip:To save the batteries, the scooter controller has a sleep mode, which is activated if the scooter is not used but
left switched on for some time. To reset, switch the scooter off and then on again.
Solution
• Batteries flat - check level.
• Is the charger connected?
• Is Freewheel engaged?
•
Freewheel has been selected while power is on
Ensure freewheel is not selected; switch off and on
NB: The display may show the spanner symbol
and the number 5 indicating that freewheel has
been selected.5
• Check for tyre damage or punctures.
• Damaged steering - contact dealer.
• Loose seat - contact dealer.
• Possible electronic problems - contact dealer.
• Check tyres for damage.
• Check batteries are fully charging.
• Check vehicle moves easily in Freewheel
Additional Safety Information
Carrying Weight on the Vehicle
HandlebarsDo not carry or attach anything to the handlebars. Anything attached to the handlebars will
affect the control of the vehicle.
Floor AreaDo not use the floor area to carry things. Loose items may fall off and/or obstruct your
movement.
Other Precautions
Modifications Unauthorised modifications could result in injury or permanent damage. Such
modifications will invalidate any guarantees.
Other ItemsOnly fit approved products or accessories. Contact your dealer for further information.
Child Safety
This product is designed to be operated by adults. Children should not be allowed to tamper with the controls
or play on the vehicle. Do not carry children as passengers.The product is designed for single person use
only. Keep all packaging well away from children. They could be harmed.
24Rascal Vision Scooter Owner's Manual and Service Record
Frequently Asked Questions
I want to transport my vehicle in a car.
You may need to use hoists and / or ramps to load and unload your Vision scooter into and out of a car or
similar vehicle. Your dealer can advise you on the correct equipment to be used depending on your vehicle and
your physical capabilities. Please remember that the Rascal Vision scooter is very heavy and will require a large
car/MPV or van to enable transportation.
Can I fit weatherproofing such as a canopy ?
Please contact your dealer to discuss the various options available.
How long will my batteries last ?
This is a difficult question as it depends on many factors. The life of a battery depends upon the number of
cycles the battery goes through, the peak loads and on the conditions of use. Some general advice about
battery care:
• Keep it charged, and do not let the battery run completely flat.
• Ensure the scooter is fully charged at the end of the charging cycle
• Batteries may not perform as well in very cold weather.
• Ask you dealer to test and change your batteries if they have reached the end of their useful life.
Care can prolong the life of the batteries but remember that, in time, all batteries will fail to perform to specification.
What range can I expect ?
The generally expected range is recorded in the Technical Specification Sheet. Remember, range can be
affected by many things such as:
• Temperature. Cold weather can reduce the output of the batteries.
• Type of terrain. Obviously climbing hills takes more energy than driving on the flat.
• Weight of the person.
• The condition and charge of the batteries.
• Faulty or old batteries or a faulty charger.
NB. Always use the correct charger with the correct batteries and ensure the scooter is fully charged before
you start out.
How long should I keep my vehicle before I change it?
It is important that the vehicle you have suits your needs and abilities. Your scooter should serve you well for many
years but change it if at any time you feel it no longer meets your needs. Consult your dealer on the condition of
your vehicle and remember vehicles of any type become more expensive to maintain the older they get.
Additional Information
Owners Manual: Replacement copies are available from: Electric Mobility Euro Ltd. Canal Way, Ilminster,
Somerset, TA19 9DL Telephone: 01460 258100.
If you are visually impaired, please contact the Company to discuss your requirements. However, you should
not drive a vehicle in a public place if you cannot see well enough to ensure your own, and other’s safety. Each
vehicle comes with a copy of the BHTA Highway Code. Please make sure you read it. Telephone BHTA on
02077 022 141 for a new copy.
Important note on the BHTA Highway Code: On page 3 of the Code under “Consider Investing in a mobile
phone” Read the section of this manual under “Safety Information”. If in doubt contact your dealer. For
Information regarding other Electric Mobility products contact your dealer or log on to the Electric Mobility
Website www.electricmobility.co.uk
25
Engineer’s Checklist for the Rascal Vision scooter
Important Note for the Engineer
Enquire if the customer is satisfied with the product. Please report all points good or bad directly to:
Electric Mobility 01460 258100 If you have any comments please include them.
Obtain all comments from the customer on the condition and serviceability of the scooter and then complete
an Initial diagnostic road test. Record all defects to be corrected. Now check, test and complete the following:
• Wheel bearings wear and lubricate.
• Wheel alignment and tracking.
• Pre-set speed knob works correctly.
• Wear or damage to tyres or wheels.
• Bodywork fixtures for damage, or cracking.
• Throttle play and adjustment.
• Built-in batteries and internal electrical
connections for condition and corrossion.
• Check all cables for damage, abrasion, corrosion
and that screening is intact. Replace as necessary.
• Lighting - check all lighting works.
• Steering bearing (adjust as required).
• Tiller adjustment - functioning, wear and damage.
• All assembly spigots and hooks for wear or damage.
• Seat mounting for wear or damage.
• Seat mechanisms locate and operate correctly
and spring lever engages. Lubricate as necessary.
• Handlebar alignment.
• Check motor and gearbox for unusual noise or
vibration; investigate as necessary.
• Electromagnetic brake operation – does the
s
cooter slow when the hand control is released?
Does the brake engage when the scooter is
pushed when in freewheel?
• Emergency hydraulic brake system - does the lever
operate both pads, are the discs and pads in
serviceable condition and are any oil leaks present?
• Freewheel operation.
• Frame for damage or cracks.
• General check for corrosion, repair or protect as
necessary.
• All operational controls work correctly.
• Battery condition and charger operation.
• Tighten all nuts & bolts.
• Correct all defects found and determine if the vehicle
is roadworthy.
• Final road test.
• Clean the vehicle.
• Customer road test.
26Rascal Vision Scooter Owner's Manual and Service Record
Guarantees
12 Month Guarantee
Electric Mobility Euro Limited (the ‘Company’) guarantees its products against defects in materials and
workmanship under normal use for a period of one year from the date of purchase by the original retail
purchaser (the ‘Guarantee Period’). If a defect arises and a valid claim is received within the Guarantee Period,
a
t its option, the Company may either (1) repair the defect at no charge, using new or replacement parts; (2)
replace the defective part with a new part or a part that is either the same as, or functionally equivalent to, the
original part; (3) replace the product with a new product which is the same as, or at least functionally
equivalent to, the original product; or (4) refund the purchase price of the product.
A replacement product or part assumes the time remaining on the Guarantee Period of the original product or
30 days from the date of replacement or repair, whichever provides longer coverage. When a product or part is
exchanged, any replacement item becomes the property of the consumer and the replaced item becomes the
Company’s property. When a refund is given, the product for which the refund is provided must be returned to
the company and becomes the Company’s property.
Lifetime Frame Guarantee
The Company guarantees the frame of its products against defects in materials and workmanship under
normal use for the lifetime of the product. If a defect arises and a valid claim is received under the Lifetime
Frame Guarantee, at its option, the Company will repair the defect at no charge, using new or replacement
parts or will replace the frame.
When a frame is exchanged, the replacement frame becomes the consumer’s property and the replaced frame
becomes the Company’s property.
The Lifetime Frame Guarantee covers the cost of parts and materials only. Services performed by the Company
in replacing the parts or materials or the frame may be subject to additional charges for labour and transportation.
Exclusions and Limitations
The 12 Month Guarantee and the Lifetime Frame Guarantee (the ‘Guarantees’) apply provided only that the
guarantee card has been correctly filled out and returned to the Company within 15 days from delivery of the
product to the original consumer.
The Guarantees do not apply to the following: (1) damage caused by accident, abuse, misuse, flood, fire,
earthquake or other external cause; (2) damage caused by operating the product outside the permitted or
normal use of the product; (3) damage caused to products that were not operated, maintained or serviced in
accordance with the Owner’s Manual; (4) to a product or part that has been modified or repaired otherwise
than in accordance with the Owner’s Manual or with the express written authority of the Company; or (5) to
normal wear or tear, normal maintenance, service or periodic adjustments necessitated by normal use.
In addition to the above, the Company shall be under no liability in respect of any defect arising from wilful
damage, negligence, or misuse.
The Guarantees only apply to the original purchaser and are non-transferable. Except in respect of death or
personal injury caused by the Company’s negligence, the Company shall not be liable by reason of any
representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law
o
r under the terms of the Guarantees, for any indirect, special or consequential loss or damage (whether for
loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by
the negligence of the Company or its employees or otherwise) which arise out of or in connection with the
supply of the product(s) or their use or resale, and the entire liability of the Company under or in connection
with the products and the Guarantees shall not exceed the price paid for the products.
Any descriptions, specifications, samples, models, bulletins or similar materials used in connection with the sale
of products by the Company are only for information and should not be construed as warranties.
The consumer’s statutory rights are not affected by the Guarantees.
Technical Information Regarding EMI
Important Technical Information regarding Electromagnetic Interference (EMI)
The intensity of interference from electromagnetic energy is measured in volts per meter (v/m), which refers to the
strength of the electrical source (voltage) as it relates to the distance away from the object being considered (in
meters). Resistance of a scooter/wheelchair to certain EMI intensity is commonly called its “immunity level”.
20 volts/meter is a generally achievable and useful immunity level against interference from radio wave sources (the
higher the immunity level, the greater protection).
Your scooter has been tested and found to meet the required immunity level from Electromagnetic Interference
(20v/m): the recommended density of interference from electromagnetic energy.
• Do not operate devices such as CB radios or mobile phones while the vehicle is switched on.
• Avoid getting close to transmitter masts, such as television and radio masts.
• Note you may experience interference when close to ambulance or fire stations.
If your vehicle starts to operate by itself switch it off and report this to your Dealer.
Warning! Even with the immunity level of 20 volts/meter, certain precautions must be followed to ensure your
scooter/wheelchair will not be affected by outside electromagnetic sources.
27
28Rascal Vision Scooter Owner's Manual and Service Record
Technical Specification - Rascal Vision Scooter
Wheelchair type ClassClass A, B or C Class C
Department of Transport Class Class 1 2 or 3Class 3
Overall dimensions fully assembledlength x width x height mm (in)1540 (60.6) x 720 (28.3) x 1400 (55)
Dimensions seat and tiller folded length x width x height mm (in)1540 (60.6) x 720 (28.3) x 870 (34.3)
Maximum carrying capacitykg (lbs)204 (450)
Mass (weight) including 75 Ah batteries kg (lbs)156.5 (345)
Mass (weight) including 60 Ah batteries kg (lbs)142.9 (315)
Mass (weight) of chassis (heaviest part) w/75 Ah batterieskg (lbs)134.6 (296.7)
Mass (weight) of chassis (heaviest part) w/60 Ah batterieskg (lbs)121 (266.8)
Standard battery voltage and capacityvolts and ampere hours12V / 75Ah x 2
Light weight battery option volts and ampere hours12v / 60Ah x 2
Type of seat Swivel seat with folding backrest and adjustable arms
Mass (weight) of swivel seatkg (lbs)21.8 (48)
Wheel/tyre dimensionsfront mm (in)90 x 80-8 (14 x 3.5-8)
Wheel/tyre dimensions rear mm (in)90 x 80-10 (16 x 4-10)
Type of tyrestypePneumatic
Maximum speed** km/h (m.p.h.)12.87 (8)
Minimum braking distance from maximum speed m (ft)3.7 (12.13)
Minimum braking distance from maximum
speed using emergency brake m (ft) 2.2 (7.21)
*Range with standard battery optionkm (miles)Up to 45 (27.96)
*Range with light weight battery optionkm (miles)Up to 33 (20.5)
The turn-around widthm (ft)2.21 (7.25)
The maximum safe slopedegrees of slope10˚ - Do not exceed the scooter may topple
The maximum climbing ability facing upwards degrees of slope10˚
Maximum user weight @ 10˚ uphill kg (lbs) 190 (420)
Maximum user weight @ 10˚ downhill kg (lbs) 204 (450)
Ground clearancemm (in)120 (4.72)
Maximum obstacle climbing abilitymm (in)100 (4)
Maximum safe descendable kerb heightmm (in)100 (4)
Force to operate Accelerator control Newtons (lbs)2 (0.45)
Force to operate Freewheel lever Newtons (lbs)45 (10.1)
Force to operate Emergency brake lever Newtons (lbs) 60 (13.5)
Ambient operating temperature range ˚C (˚F)2 (35.6) to 40 (104)
This scooter meets the relevant requirements of ISO 7176:14 2008 *Range on full charge and flat ground. Due to a policy of continual improvement, Electric
Mobility reserves the right to change specifications without prior notice. **The Rascal Vision is also available in a 15 km/h speed rating version for European use.
- Please contact: export@electricmobility.co.uk for further details.
Brochure Request
Do you have a friend or colleague that would be interested in an Electric Mobility product?
If so cut out this coupon and send it to the address shown on the back of the manual.
If you are visually impaired, please contact the Company to discuss your requirements. However, you should
not drive a vehicle in a public place if you cannot see well enough to ensure your own, and others safety.
Postage will be paid by: Electric Mobility Euro Ltd., FREEPOST (SWBI 1045), Ilminster, Somerset, TA19 9ZA
My Dealer’s Company name is:
Please can I have a free no-obligation home demonstration.
Please send me a brochure of the range of products.
My friend’s name is:
My friend’s address is:
County: Postcode:
My friend’s telephone number is:
29
Dealer Information - Guarantee Card
This section is to be filled out by the Dealer and sent to Electric Mobility Euro Ltd.
#
#
Dealer:
Product Description:
Serial No.:Invoice No.:
Customer Name & Address:
County:Postcode:
Telephone No.:
Email address:
Did you buy on the Internet? or through a local dealer? Please tick the relevant box.
Date received at Dealers:
Postage will be paid by: Electric Mobility Euro Ltd., FREEPOST (SWBI 1045), Ilminster, Somerset, TA19 9ZA
Electric Mobility Euro Ltd.,
FREEPOST (SWBI 1045),
Ilminster,
Somerset,
TA19 9ZA
Electric Mobility Euro Ltd.,
FREEPOST (SWBI 1045),
Ilminster,
Somerset,
TA19 9ZA
31
Service Log
Notice for the Service Engineer.
Please make sure this part is stamped and dated after each service.
Dealer stamp - 1st ServiceDealer stamp - 2nd Service
Dealer stamp - 3rd ServiceDealer stamp - 4th Service
Dealer stamp - 5th ServiceDealer stamp - 6th Service
Dealer stamp - 7th ServiceDealer stamp - 8th Service
Rascal Vision Scooter
Manufactured by
Electric Mobility Euro Limited,Canal Way, Ilminster, Somerset TA19 9DL
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