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Help and advice
I am having trouble connecting to my network (Wi-Fi and Ethernet)
• Sirocco 550 cannot connect to wireless networks that are hidden or protected, such as office networks, without a WEP, WPA or WPA2 key or
password. Unless your network is ‘open’ (this is generally not recommended due to the risk of unauthorized access), make sure you have your
WEP, WPA or WPA2 key or password to hand.
• Sirocco 550 needs to be positioned within the range of your wireless network, which will be reduced if there are walls between your router and
Sirocco 550. Although Sirocco 550 is very good at picking up wireless networks, the strength of the Wi-Fi signal will vary depending on your router
and the surrounding environment. If Sirocco 550 fails to find your wireless network, or the signal drops off, move it closer to the router.
• If connected using an using a PURE mini USB Ethernet adapter, ensure your Ethernet cable is securely connected to the adapter and that the
adapter is fully connected to Sirocco 550. Check that the status indicator lights are working. Test your Ethernet connection using another device.
Screen displays ‘Station not available’ when listening to the Lounge
• It is possible that a station may be off air, or has changed its address. If a particular station will not play, visit http://support.pure.com for more help.
Media player is not working
• To share music files with Sirocco 550, we recommend that you install FlowServer. FlowServer is available from the Downloads section of the
Lounge website at www.thelounge.com.
• Make sure that your computer is switched on.
• Make sure your music files are saved as a supported file format: MP2, MP3, WMA4, WMA7, WMA8, WMA9, AAC (including .m4a) or Real Audio.
• Sirocco 550 cannot play files which are restricted by Digital Rights Management (DRM).
Video is not playing, or suffers from interference
• Check that your iPod or iPhone is correctly docked, you have selected iPod as the source and the TV Signal output is set correctly on your iPod or
iPhone (NTSC or PAL).
• Check that you are viewing the correct source on your TV or monitor. You can usually change this using your TV remote or monitor control panel.
• Ensure that the video cable is connected securely to both Sirocco 550 and your TV or monitor.
CD is not recognised or does not play
• Try re-inserting the CD, making sure it is label side up.
• Check that the CD is not scratched or damaged in any way.
• Check that the CD you are using contains music in the correct format: CD Audio/MP3/WMA4 or higher.
