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The standby button is off (i.e. not lit)
Check the power cable is connected correctly and that the mains switch is on.
The screen is blank
Check that the standby light is green.
Check that an HDMI lead is connected between the HDMI Out socket on Avalon and the HDMI
Input on the television.
Check that the aerial connection to Avalon is securely fitted and is connected to a suitable
aerial for receiving digital broadcasts.
Check to see if the currently selected channel is off air by changing channels.
Check to see if the brightness control on the television is at a normal viewing level.
Check to see if the channels have been tuned in correctly for the current location. Press the
Menu button and see if the Home menu is displayed. If it is, retune the channels as described
in Advanced Settings.
The picture and sound quality are poor or the picture cannot decode
Check that the aerial connection to Avalon is securely fitted and is connected to a suitable
aerial for receiving digital broadcasts.
Check the direction of the aerial to ensure that it is in a good position for receiving the best
signal.
Ensure that any potential sources of electrical interference, such as microwaves and other
electrical devices, are not near the aerial or Avalon.
Ensure that good quality aerial and HDMI cables are used (if not supplied).
The remote control is not working
Ensure that the remote control is pointed towards Avalon.
Check the batteries are inserted correctly (remove them and insert them again, ensuring the
polarities are correct).
Replace the batteries with a new set.
Error messages
Low or no signal (111) - this is usually displayed when the signal strength is not sufficient to
display the channel. Check the aerial is correctly fitted and retune the channels.
Further assistance
If the above does not resolve your problem, visit our website www.pure.com for further
guidance.
Troubleshooting
