Page 13
TROUBLESHOOTING Guide
Unit cannot be switched on
Front Panel Casing is not placed properly - Remove the Front Panel Casing and reattach it
onto the unit again.
Power plug is not properly inserted into the electrical outlet - Remove the power plug and
insert it into the electrical outlet again.
Power plug or cord is damaged - Contact service centre.
Filter efficiency Shield is activated and unit stops operating because exhausted filters are
not replaced. - Clean the Pre-Filter and replace with a new set of filter unit. Refer to
Cleaning and Maintenance on page 10.
Fan not working
Unit is not switched on - Ensure the power plug is properly inserted into the electrical outlet
and switch on the unit.
Motor has broken down - Contact service centre.
Fan Speed does not adjusts automatically when the Auto Mode is activated
Air Quality Sensor is faulty and alarm will be heard with Air Quality Indicator flickering green
- Contact service centre.
Night Mode is activated when the ambient lighting dimmed for 3 minutes- Press Auto Mode
button or Fan Speed button.
Unit will resume its normal operation when ambient light sensor detects light for 5 minutes.
Poor performance or not purifying at optimum capacity
Filter unit is due for replacement. - Replace with a new set of filters
Blockage at Air Inlet or Air Outlet of the unit - Contact service centre.
Poor performance or not purifying at optimum capacity
Plastic packaging on filters are not removed - Remove plastic packaging on each filter
before using.
No adequate clearance and space around the unit for air ventilation - Ensure the Air Inlet on
both sides of the unit has a clearance of at least 50cm and at least 10cm at the back of the
unit where the Air Outlet is located.
Missing filters or wrong filters sequence are placed into the unit - Ensure all filters are
placed into the unit according to the instructed sequence.
Exceeded expected room coverage area - Maximum room coverage area for AP-1001 is
60m2 .
Fan not working
Loose or foreign particles inside the unit - Contact service centre.
Motor is loose - Contact service centre.
Plastic packaging on filters are not removed - Remove plastic packaging on filter before
using.
OPERATING COSTS
At time of going to press, the average cost of electricity is
£0.13 per unit (kilowatt-hour). The amount you are being
charged will be shown on your electricity bill.
At this cost, the EH1580 / EU will cost 11.5p per day to run.
