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August, 2008 Edition

1725-12500-001 Rev. D

SIP 3.1

User Guide for the

Polycom

SoundPoint IP

550 Phone

SIP 3.1

Polycom Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for

any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating

into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software

contained within its products. The software is protected by United States copyright laws and international treaty

provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible

for printing or clerical errors. Information in this document is subject to change without notice.

Trademark Information

Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,

ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management

System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,

Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, VSX™, and

the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications

held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of

incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal

injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties

are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This

warranty gives you specific legal rights which may vary depending on local law.

Portions of the software contained in this product are:

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated

documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to

use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to

whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the

Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,

INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE

LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR

OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER

DEALINGS IN THE SOFTWARE.

iii

About This Guide

Thank you for choosing the SoundPoint IP 550 , a full-duplex, hands-free SIP

desktop phone. This unit provides business telephony features and functions

such as multiple call appearances, call hold, transfer, and conference over an

IP network.

This guide provides everything you need to quickly use your new phone. Be

sure to verify with your system administrator that your network is prepared

for configuring your SoundPoint IP 550 phone. As well, be sure to read the

Parts List and Regulatory Notices sections in this guide before you set up and

use the SoundPoint IP 550 phone. You can also find this information at

http://www.polycom.com/support/voip/.

Changes to This Guide

The following section is new for this edition:

• Registering Your SoundPoint

IP 550 Desktop Phone on page 1-8

Major updates have occurred to the following sections since the previous

edition:

• Selecting the Correct Headset for Electronic Hookswitch on page 2-6

• Assigning Speed Dial Keys on page 3-22

• Restarting Your Phone on page 4-8

User Guide SoundPoint IP 550 Phone

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii

1 Getting Started with Your SoundPoint

IP 550 Desktop

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Assembling Your SoundPoint

IP 550 Desktop Phone . . . . . . . . . . . . . . . 1–3

Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–5

Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Registering Your SoundPoint

IP 550 Desktop Phone . . . . . . . . . . . . . . . . 1–8

Features of Your SoundPoint

IP 550 Desktop Phone . . . . . . . . . . . . . . . . 1–9

Before You Use Your SoundPoint

IP 550 Desktop Phone . . . . . . . . . . . 1–13

Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13

2 Customizing Your SoundPoint

IP 550 Desktop Phone . . . . 2–1

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Changing the Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . 2–2

Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Enabling the Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Selecting the Correct Headset for Electronic Hookswitch . . . . . . . . . 2–7

Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Chaning the Graphic Display Background . . . . . . . . . . . . . . . . . . . . . . 2–9

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

User Guide SoundPoint IP 550 Phone

Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–22

Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23

3 Using the Basic Features of Your SoundPoint

IP 550 Desktop

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Adding Parties to Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Splitting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

4 Using the Advanced Features of Your SoundPoint

IP 550

Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Integrating With Microsoft Live Communications Server 2005 . . . . 4–7

Contents

vii

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

5 Troubleshooting Your SoundPoint

IP 550 Desktop Phone . 5–1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1

User Guide SoundPoint IP 550 Phone

viii

1 - 1

Getting Started with Your

SoundPoint

IP 550 Desktop Phone

This chapter provides basic installation instructions and information for

obtaining the best performance with the SoundPoint IP 550 desktop phone.

The SoundPoint IP 550 provides a powerful, yet flexible IP communications

solution, delivering excellent voice quality. The high-resolution graphic

display supplies content for call information, multiple languages, directory

access, and system status. The SoundPoint IP 550 supports advanced

functionality, including multiple call and flexible line appearances, HTTPS

secure provisioning, presence, custom ring tones, local conferencing,

applications, and Polycom

HD™ Voice technology.

This chapter contains:

• Parts List

• Assembling Your SoundPoint

IP 550 Desktop Phone

• Registering Your SoundPoint

IP 550 Desktop Phone

• Features of Your SoundPoint

IP 550 Desktop Phone

• Before You Use Your SoundPoint

IP 550 Desktop Phone

To customize your phone, refer to Customizing Your SoundPoint

IP 550

Desktop Phone on page 1-1. To read about the phone’s basic features, refer to

Using the Basic Features of Your SoundPoint

IP 550 Desktop Phone on page

3-1. To read the phone’s advanced features, refer to Using the Advanced

Features of Your SoundPoint

IP 550 Desktop Phone on page 4-1.

If you require additional information or assistance with your new phone,

contact your system administrator.

User Guide SoundPoint IP 550 Phone

1 - 2

Parts List

The following components are included in your SoundPoint IP 550 package:

• Polycom SoundPoint IP 550 phone

• handset and handset cord

• Phone Base

Directories

Applications

Conference

Transfer

Redial

Messages

Do Not Disturb

Hold

Getting Started with Your SoundPoint

IP 550 Desktop Phone

1 - 3

• Network / Power Cable

• Quick Start Guide and registration card

Check this list before installation to ensure that you have received each item.

If you are missing any items, contact your system administrator.

Assembling Your SoundPoint

IP 550 Desktop Phone

This section describes how to assemble your SoundPoint IP 550 phone:

• Connect network and power source

• Connect handset and headset (optional)

• Attach phone base

If your phone is already assembled, go directly to Features of Your

SoundPoint

IP 550 Desktop Phone on page 1-9.

You have two options for network and power source connections. Your

system administrator will advise you on which one to use.

You can use one of the following methods:

• AC power

• Power over Ethernet (PoE)

User Guide SoundPoint IP 550 Phone

1 - 4

AC Power

To connect the AC power:

1. Connect the supplied network cable between the LAN jack on the phone

and the LAN port on the wall or hub/switch device port.

2. Connect the DC plug on the power adapter to the DC 24V jack marked on

the phone.

3. Connect the country-specific AC cord to the power adapter.

Power over Ethernet

Using a regular CAT5 cable (optional accessory from Polycom), the phone can

be powered from a PoE (IEEE 802.3af) compliant switch or hub.

Network

Port

Power

Adapter

(24V DC)

PC Connection

(optional)

Getting Started with Your SoundPoint

IP 550 Desktop Phone

1 - 5

To connect the PoE:

• Plug the supplied network cable between the LAN jack on the phone and

an available power and data port on the in-line power switch.

Connecting the Handset and Optional Headset

To connect the handset and optional headset:

1. Connect the short straight end of the phone cord to the handset and the

corresponding longer straight end of the cord to the handset jack on the

back of the phone.

2. Connect the headset (optional) to the headset jack on the back of the

phone.

IEEE 802.3af compliant

PoE Hub/Switch

(terminal or middpan)

PC Connection

(optional)

Handset

Headset

(optional)

User Guide SoundPoint IP 550 Phone

1 - 6

Attaching the Base

The phone base can be attached to the SoundPoint IP 550 in one of two ways:

• As a desk mount

• As a wall mount

To attach the base as a desk mount:

1. Place all cords in the recessed area above the modular jacks.

2. Align the two protrusions on the bracket with their corresponding holes

in the phone.

For information on supported headsets, go to www.polycom.com/support/voice and

enter “Headset Compatibility List” in the Knowledge Base text box.

Getting Started with Your SoundPoint

IP 550 Desktop Phone

1 - 7

3. Snap them together to lock the base to the phone.

To attach the base as a wall mount:

1. Place all cords in the recessed area above the modular jacks.

2. On the back of the phone, remove the key located behind the hookswitch

and reposition it so that the end tab (at a 45

angle) is facing up.

User Guide SoundPoint IP 550 Phone

1 - 8

3. With mounting tab of the base unit facing up, fasten the base unit to the

wall mount using wall anchors (not included).

Registering Your SoundPoint

IP 550 Desktop Phone

Generally, your phone will be deployed with multiple other phones. In this

case, your system administrator will configure the phone parameters

beforehand, so that after you set up your phone, the phone will be registered

and ready to use.

If your phone is not part of a large phone deployment, your phone may not be

registered after you set it up. Before you use your phone, you or your system

administrator will have to register it. For detailed information on how to

Standalone SoundPoint IP and SoundStation IP Phones” at

http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T

echnical_Bulletins_pub.html .

Note

The wall mount is not included in SoundPoint IP 550 package. Contact your system

administrator if you require one.

Getting Started with Your SoundPoint

IP 550 Desktop Phone

1 - 9

Features of Your SoundPoint

IP 550 Desktop Phone

The features of your SoundPoint IP 550 phone are:

Item Description

1 Message Waiting

Indicator

Alert for voice and text (instant)

messages.

2 Arrow Keys

Scroll through displayed information.

Select a field of displayed data.

Delete displayed data.

User Guide SoundPoint IP 550 Phone

1 - 10

3 Feature Keys Access important features using

these keys.

Access to local directories and call

lists.

Access to special applications

(contact system administrator).

Allows connection with multiple other

parties for a conference.

Transfer of current call to third party.

Dials most recently dialed party.

Access local (your phone) and global

(your organization) features.

Access and manage text and voice

messages.

Cancels ringing and directs incoming

calls to your voice mail (if supported).

4 Microphone Mute Mutes audio transmission locally

during calls and conferences.

Headset

Allows you to place and receive calls

through an optionally connected

headset.

Speakerphone

Allows for hands-free communication

during calls.

7 Hands-free Microphone Picks up audio during hands-free

calls. Place your phone on a hard, flat

surface for best results.

8 Volume Keys Adjusts the volume of the handset,

headset, speaker, and ringer.

9 Dial Pad Provides the 10 digits, the alphabetic

characters, and special characters

available in context-sensitive

applications.

Hold

Holds an active call or resumes a

held call.

Item Description

Getting Started with Your SoundPoint

IP 550 Desktop Phone

1 - 11

11 Speaker For ringer and hands-free audio

output.

12 Soft Keys These keys are automatically labeled

to identify their context-sensitive

functions.

13 Graphic Display Shows information about calls,

messages, soft keys, time, date, and

other relevant data.

• Caller display information—first

party, second party, number of

calls

• Information display line (in order

of precedence highest to lowest)

• Popup text (for example,

network errors)

• Do Not Disturb text

• Missed call text or second

incoming caller display

• Prompt text (for example, “Enter

number”)

• Time and date text (if idle

display is not used for time/date

display)

Associated line icons are described in

the following table.

14 Line/Speed Dial Key Use these keys to activate up to four

lines or speed dials that can be

assigned to your phone.

15 Line Indicators Individual multi-color LEDs display

the dynamic call state and remote

user status (busy lamp field (BLF)

and presence). The mapping is:

• Solid green—An active call is in

progress.

• Fast flashing green—There is an

incoming (ringing) call.

• Flashing green—The call is held

by the other party.

• Flashing red—The call is on hold.

• Solid red—The line is busy

remotely (shared lines)

16 Hookswitch

Item Description

User Guide SoundPoint IP 550 Phone

1 - 12

Icons associated with the line keys appear on the graphic display and

represent:

Icon Description

Registered line (solid)

Registered shared line

Unregistered line (outline)

Voice mail/Text messages

Speed dial

Ringing

Call in progress with HD Voice

Call in progress

Call Forward

Do Not Disturb

Conference

Presence/Busy Lamp Field (BLF)

Getting Started with Your SoundPoint

IP 550 Desktop Phone

1 - 13

Before You Use Your SoundPoint

IP 550 Desktop Phone

Using the Navigation Keys

To help you navigate menus and enter data, use these tips:

• To scroll through lists, use and or hold down and .

• Press the * key to page up. Press the # key to page down. Use these

shortcuts when lists appear on more than one page.

• To move one level down and one level up when menus have submenus,

use and .

• To exit from any menu, press .

• To exit from any directory, press .

• Use the dial pad keys to navigate through and make selections in

numbered menu lists.

• To enter text using the dial pad, press the number keys one or more times.

For example, for ‘A’ press 2 and for ‘C’ press 222. When in text entry mode,

the title will show whether keys will generate digits (1), upper-case (A), or

lower-case (a) characters— use the 1/A/a soft key to change—and whether

keys will generate ASCII, Latin, Cyrillic, Katakana, or Unicode

characters—use the Encoding soft key to change.

Note

The background and key colors that appear on your SoundPoint IP 550 phone may

differ from the screenshots that appear in this user guide.

User Guide SoundPoint IP 550 Phone

1 - 14

2 - 1

Customizing Your SoundPoint

550 Desktop Phone

You can customize your SoundPoint IP 550 desktop phone by adjusting the

setting for time and date, display contrast, and ring type, for example. You can

add contacts to the phone’s directory manually or from call lists. You can

handle incoming calls from different contacts in different ways.

This chapter provides basic operating instructions for customizing your

SoundPoint IP 550 phone. This chapter contains:

• Configuring Basic Settings

• Managing Call Lists

• Managing Contacts

• Managing Incoming Calls

Some customizations of your SoundPoint IP 550 phone are performed by your

system administrator. These include:

• Supporting Multiple Lines

• Supporting Multiple Line Keys Per Line

• Supporting Shared Lines

To read about the phone’s basic features, refer to Using the Basic Features of

Your SoundPoint

IP 550 Desktop Phone on page 3-1. To read about the

phone’s advanced features, refer to Using the Advanced Features of Your

SoundPoint

IP 550 Desktop Phone on page 4-1.

If you require additional information or assistance with your new phone,

contact your system administrator.

User Guide SoundPoint IP 550 Phone

2 - 2

Configuring Basic Settings

You can configure the following basic settings through use of :

• Appearance of the time and date

• Display contrast

• Backlight intensity

• Headset Memory Mode

• Headset hookswitch selection

• Ring type

• Language support (localization)

• Background pattern

You can mute the microphone and adjust the volume using separate keys.

Changing the Appearance of Time and Date

The time and date appears on the graphic display of the SoundPoint IP 550

phone. If the phone cannot obtain a time and date from the call server, the

display will flash. Contact your system administrator if either the time or date

is incorrect.

You can select from various formats for the time and date display. Select and

set options that are right for you. You can also disable the time and date

display, so the time and date do not display on the phone screen.

To configure the time and date formats:

1. Press .

2. Select Settings > Basic > Preferences > Time & Date.

3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.

Customizing Your SoundPoint

IP 550 Desktop Phone

2 - 3

4. Using and , scroll through the options under each of these

selections.

5. Press the Select soft key to confirm your choice.

The following figure shows the Clock Time menu.

6. Press to return to the idle display.

Changing the Display Contrast

To adjust the contrast on the display to a comfortable level:

1. Press .

2. Select Settings > Basic > Contrast.

3. Press the Up or Down soft keys to increase or decrease the display

contrast.

4. Press the Ok or Cancel soft keys to accept or cancel changes.

5. Press to return to the idle display.

Note

You can also use the volume keys to increase or decrease the diplay contrast.

User Guide SoundPoint IP 550 Phone

2 - 4

Changing the Backlight Intensity

Backlight intensity on the SoundPoint IP 550 phone has three components:

• Backlight On

• Backlight Idle

• Maximum Intensity

You can modify the Backlight On intensity and the Backlight Idle intensity

separately. You can select high, medium, low, and off levels for both.

When you modify the Maximum Intensity, you are modifying the entire

backlight intensity scale. For example, if you decrease the Maximum Intensity,

the low, medium, and high values for both Backlight On intensity and the

Backlight Idle intensity decrease.

The Backlight On intensity applies for the following events:

• Any key press

• Hookswitch release

• Incoming calls

• Ending a call, holding a call, resuming a call by the other party

• A voice or instant message received

If you do not press any keys on the phone after 20 seconds of the backlight

turning on, the backlight dims (or changes) to medium in the following cases:

• A call is in progress

• A call is on hold

• There is an incoming call (ringing)

• There is an outgoing call (ringing back)

• Any menu shows on the display

In all other cases, the Backlight Idle intensity applies.

To modify the backlight intensity:

1. Press .

2. Select Settings > Basic > Backlight Intensity.

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3. Select Backlight On Intensity.

4. Use or to select high, medium, low, or off, and then press the

Select soft key.

The default level is medium.

5. Select Backlight Idle Intensity.

6. Use or to select high, medium, low, or off, and then press the

Select soft key.

The default level is low.

7. Select Maximum Intensity.

8. Press the Up or Down soft keys to increase or decrease the backlight

intensity.

9. Press the Ok or Cancel soft keys to accept or cancel changes.

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10. Press to return to the idle display.

Enabling the Headset Memory Mode

This feature is especially useful for permanent or full-time headset users.

To permanently enable the Headset Memory Mode:

1. Press .

2. Select Settings > Basic > Preferences > Headset... > Headset Memory...

3. Use or to select Enabled, and then press the Select soft key.

4. Press to return to the idle display.

Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

To activate Headset Memory Mode:

Press twice.

The flashing headset icon on the graphic display or a flashing headset key

indicates that the headset mode is activated. Pressing or the

Answer soft key to receive a call will now connect to your headset

automatically.

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Selecting the Correct Headset for Electronic Hookswitch

This feature allows you to answer your phone when you are using a headset.

To select a headset that supports electronic hookswitch:

1. Press .

2. Select Settings > Basic > Preferences > Headset > Analog Headset

Mode.

3. Use or to select your headset, and then press the Select soft

key.

4. Press to return to the idle display.

Selecting the Ring Type

You can select different ring types to distinguish lines or to distinguish your

phone from your neighbor’s phone.

To change the incoming ring type:

1. Press .

2. Select Settings > Basic > Ring Type.

3. (Optional.) If multiple lines are configured on your phone, first select the

line to change from the list using the and .

For information on supported headsets to provide electronic hookswitch features for

placing, answering, and ending calls, go to www.polycom.com/support/voice and

enter “Headset Compatibility List” in the Knowledge Base text box or contact your

system administrator.

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4. Use and to select the desired ring type.

To hear the selected ring type, press the Play soft key.

5. Press the Select soft key to change to the selected ring type.

6. Press to return to the idle display.

Changing the Language

Many languages are supported by the SoundPoint IP 550 phone.

To change the language:

1. Press .

2. Select Settings > Basic > Preferences > Language.

3. Use and to highlight the language you want.

Note

If you configure your SoundPoint IP 550 phone with a silent ring, press the flashing

Line key or the Answer soft key to answer the call. If your handset is off hook, the

call is routed to the handset. If your handset is on hook, the call is routed to the

speaker.

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4. Press the Select soft key.

Text that appears on the graphic display will change to the language of

your choice.

5. Press to return to the idle display.

Chaning the Graphic Display Background

You can change the picture or design design that appears on the graphic

display. A default background displays when the phone starts up (shown

below). For more information on selections, contact your system

administrator.

To change the graphic display background:

1. Press .

2. Select Settings > Basic > Preferences > Backgrounds.

3. Use and to highlight the background you want.

4. Press the Select soft key.

5. Press to return to the idle display.

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Muting the Microphone

During a call, press . The Message Waiting Indicator turns red and a

microphone on the screen indicates that the other party (or parties) cannot

hear you.

Microphone Mute applies to all modes: Handset, Headset, and Hands-free

Speakerphone. You can still hear all other parties while mute is enabled.

To turn off Microphone Mute, press again.

Adjusting the Volume

Press to adjust receiver volume during a call. Pressing

these keys in the idle state adjusts the ringer volume.

Managing Call Lists

Your phone maintains local lists of missed, received, and placed calls. Each list

contains 100 entries.

Press followed by Call Lists > Missed Calls, Received Calls, or

Placed Calls. The following shows a Placed Calls list.

Manage the call list by doing the following:

• To edit the phone number, press the Edit soft key.

• To return the call, press the Dial soft key.

• To view information about the call, press the More soft key followed by

the Info soft key.

Note

To conform to regulatory requirements, handset and headset volume will return to a

preset level after each call, but your system administrator can change this.

Hands-free Speakerphone volume settings will be maintained across calls.

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• To store the contact in the Contact Directory, press the More soft key

followed by the Save soft key.

• To delete the call from the list, press the More soft key followed by the

Clear soft key.

Press to return to the idle display.

Managing Contacts

You can store a large number of contacts in your phone's directory. Contact

your system administrator for the exact number.

You can dial or search for a contact in this directory. You may be able to add,

edit, and delete contacts.

You may have read access to portions of your corporate directory through

your phone. The contacts that you can see are determined by your system

administrator. You can add contacts from the corporate directory to your local

contact directory.

Note

Press the Right arrow key from the idle display to access the Placed Calls list.

Press the Left arrow key from the idle display to access the Received Calls list.

Press the Down arrow from the idle display to access the Missed Calls list. You can

use these shortcuts while placing calls or performing transferring and conferencing

functions.

Note

You can manually clear all call lists. They are automatically cleared when you

restart the phone.

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Adding Contacts

You can add contacts to your contact directory:

• Manually

• From a call list

• From your corporate directory

Adding Contacts Manually

To add a contact to the local contact directory manually:

1. Press .

2. Select Contact Directory.

3. Press the More soft key.

4. Press the Add soft key.

5. Enter first and/or last name of the contact from the keypad.

Use the 1/A/a soft key to select between numeric and upper/lower case

alphanumeric modes.

Use the Encoding soft key to access special characters in other languages.

6. Enter a contact number.

This is a required field and it must be unique (not already in the directory).

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7. (Optional.) Change the Speed Dial Index.

It is automatically assigned to the next available index value.

Valid speed dial index values are from 1 to 9999. If you enter a speed dial

index that already, “Speed dial index already exists” appears. If you enter

an invalid value, “Speed dial index invalid” appears.

For more information, refer to Assigning Speed Dial Keys on page 3-22.

8. (Optional.) Change the Ring Type and Divert Contact.

These fields may be left blank.

For more information on setting the Ring Type field, refer to

Distinguishing Calls on page 2-19.

For more information on diverting contacts, refer to Diverting Calls on

page 2-21.

9. (Optional.) Change the Auto Reject, Auto Divert, Watch Buddy, and

Block Buddy.

Use and to switch between Enabled and Disabled settings.

For more information on setting the Auto Reject field, refer to Rejecting

Calls on page 2-20. For more information on setting the Watch Buddy and

Block Buddy fields, refer to Managing Buddies on page 4-6.

10. Press the Save or Cancel soft keys to accept or cancel changes.

11. Press to return to the idle display.

Adding Contacts From Call Lists

To add a contact to the local contact directory from a call list:

1. Do one of the following:

— Press .

Select Call Lists >Missed Calls, Received Calls, or Placed Calls as

desired.

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— Press , , or to access the desired call list.

2. Use and to highlight the contact.

You can also use the * key to Page Up and the # key to Page Down.

3. Press the More soft key, and then the Save soft key to save the contact in

the phone’s directory.

4. Press or the Exit soft key repeatedly to return to the idle

display.

Adding Contacts From the Corporate Directory

To add a contact to your local contact directory from the corporate directory:

1. Press .

2. Select Corporate Directory.

3. Search for the contact.

Refer to Searching for Contacts in the corporate directory on page 2-17.

Note

You may want to go to the local contact directory to check if the contact was saved

correctly, and to add any missing fields.

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4. Press the View soft key.

The contact’s information appears on the graphic display.

5. Press the Save soft key to save the contact in the local contact directory.

“Entry saved” appears on the graphic display. Only the first name, last

name, and phone number are saved.

If the contact already exists in the contact directory, “Entry already exists”

appears.

6. Press to return to the idle display.

Editing Contacts

To edit a contact in the local directory:

1. Press .

2. Select Contact Directory.

3. Use and to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key

5. Edit the contact information.

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6. Press the Save or Cancel soft keys to accept or cancel changes.

7. Press to return to the idle display.

Deleting Contacts

To delete a contact from the local contact directory:

1. Press .

2. Select Contact Directory.

3. Use and to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the More soft key twice, and then press the Delete soft key.

The contact is deleted from the directory.

5. Press or the Exit soft key repeatedly to return to the idle

display.

Placing Calls to Contacts

To place a call to a contact in the local contact directory:

1. Press .

2. Select Contact Directory.

3. Use and to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Dial soft key.

To place a call to a contact in the corporate directory:

1. Press .

2. Select Corporate Directory.

Note

You can quickly edit a contact associated with a speed dial key by pressing and

holding the contact’s speed dial key, and then complete steps 5 to 7.

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3. Search for the contact.

Refer to Searching for Contacts in the corporate directory on page 2-17.

4. Press the View soft key.

The contact’s information appears on the graphic display.

5. Press the Dial soft key.

Searching for Contacts

To search for a contact in the local contact directory:

1. Press .

2. Select Contact Directory.

3. Press the More soft key, and then the Search soft key.

4. Using the dial pad, enter the first few characters of the contacts’s first or

last name.

5. Press the Search soft key again.

You can dial any successful matches from the resulting information on the

graphic display.

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To search for a contact in the corporate directory:

1. Press .

2. Select Corporate Directory.

3. Search for the contact in one of the following ways:

— Use and to highlight the contact.

You can also use the * key to Page Up and the # key to Page Down.

— Press the Search soft key, and then enter the first few letters or

numbers of the first name, last name, or any other parameter

displayed in the list. Press the Submit soft key.

— Using the dial pad, enter the first few characters of the contacts’s last

name.

The characters that you enter appear on the second line of the graphic

display.

You can dial any successful matches from the resulting information on the

graphic display.

Note

When you first access the corporate directory, the message “Directory update in

progress” appears momentarily. Then the corporate directory entries appear. If no

corporate directory entries appear, review your search criteria. Your criteria may be

set to exclude all corporate directory entries.

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Managing Incoming Calls

You can distinguish incoming calls by setting distinctive rings for contacts in

your contact directory, sending particular calls directly to your voice mail, or

transferring particular calls to another party.

Distinguishing Calls

You can customize your phone so that you can distinguish different parties by

ring type.

To set a distinctive ring type for a contact:

1. Press .

2. Select Contact Directory.

3. Use and to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key, and then scroll down to the Ring Type field.

5. Enter the number corresponding to one of the ring types available.

For more information, refer to Selecting the Correct Headset for Electronic

Hookswitch on page 2-7.

6. (Optional.) To remove an existing value, press .

7. Press the Save or Cancel soft keys to accept or cancel changes.

8. Press to return to the idle display.

Note

This feature is local to the phone, and may be overridden by your organization’s

settings. For more information, contact your system administrator.

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Rejecting Calls

You can customize your phone so that incoming calls from a particular party

are immediately sent to your voice mail.

To send incoming calls from a contact directly to voice mail:

1. Press .

2. Select Contact Directory.

3. Use and to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key, and then scroll down to the Auto Reject field.

5. Use the and to select Enabled.

6. Press the Save or Cancel soft keys to accept or cancel changes.

7. Press to return to the idle display.

Diverting Calls

You can customize your phone so that incoming calls from a particular contact

are transferred directly to a third party.

To divert incoming calls from a particular contact:

1. Press .

2. Select Contact Directory.

Note

Rejecting calls is not available on shared lines.

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3. Use and to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key, and then scroll down to the Divert Contact field.

5. Enter the number of the party to whom you want to divert the call.

6. Scroll down to the Auto Divert field.

7. Use the and to select Enabled.

8. Press the Save or Cancel soft keys to accept or cancel changes.

9. Press to return to the idle display.

System Customizations

The following section details customizations of your SoundPoint IP 550 phone

that are performed by your system administrator.

Supporting Multiple Lines

Your SoundPoint IP 550 phone can support up to 8 lines.

Typically, the top-most Line Key is reserved for the principal directory

number (DN) of the phone.

Depending on how your administrator sets up your phone, the display could

resemble one of the following figures:

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• One line, 3163

• Two lines, 3161 and 3163

Supporting Multiple Line Keys Per Line

Each line on the phone can be configured to have more than one Line Key

associated with it. This enhances call visualization and simplifies call

handling. If this is the case, the display could resemble the following figure:

Incoming calls to this line will be distributed evenly among the available Line

Keys. Similarly, outgoing calls will be distributed.

Your phone can be configured to have a combination of lines with a single Line

Key and lines with multiple Line Keys.

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Supporting Shared Lines

Your SoundPoint IP 550 supports shared lines.

A shared line is indicated by a different line icon. In the following figure, the

lines 3161 and 3163 are private and the line 3166 is shared.

If two phones share a line, an incoming call to that number will cause both

phones to ring. The call can be answered on either phone but not both.

Calls on shared lines can be transferred, put on hold, or added to a conference.

Note

Shared lines are an optional feature and may not be supported on your particular

system. For more information, contact your system administrator.

Note

Call Forwarding is not available on shared lines.

Do Not Disturb (DND) on shared lines disables the ringing option only, the visual

indication is still in place.

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3 - 1

Using the Basic Features of Your

SoundPoint

IP 550 Desktop Phone

Your SoundPoint IP 550 desktop phone is designed to be used like a regular

phone on a public switched telephone network (PSTN). You call place calls,

transfer a call to someone else, or conduct a conference call.

At most one active call may be in progress on your phone at any time. The

active call is the one that has audio associated with it. There may be multiple

other calls:

• On hold

• In an “Incoming call” or “Ringing” state

This chapter provides basic operating instructions for the SoundPoint IP 550

phone. The topics include:

• Placing Calls

• Answering Calls

• Ending Calls

• Redialing Numbers

• Placing Calls on Hold

• Hosting Conference Calls

• Transferring Calls

• Forwarding Calls

• Enabling Do Not Disturb

• Assigning Speed Dial Keys

• Using Voice Mail

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To customize your phone, refer to Customizing Your SoundPoint

IP 550

Desktop Phone on page 2-1. To read about the phone’s advanced features,

refer to Using the Advanced Features of Your SoundPoint

IP 550 Desktop

Phone on page 4-1.

If you require additional information or assistance with your new phone,

contact your system administrator.

Placing Calls

You can place a call in many ways using your SoundPoint IP 550 phone:

• using the handset

• using the speakerphone

• using the headset

You can also dial the number first, and then choose the method you will use to

speak to the other party.

You can search the call lists, the local contact directory or the corporate

directory and dial from the search results page. For more information, refer to

Managing Call Lists on page 2-10 and Managing Contacts on page 2-11.

During a call, you can alternate between Speakerphone Hands-Free, Headset,

or Handset modes by pressing the or keys, or picking up the

handset.

The call duration of active calls is visible within the active call window on the

graphic display. In the figure below, the call to Greg Slowski has lasted 34

seconds so far.

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To place a call using the handset:

Do the following steps in any order:

— Pick up the handset.

— Dial the number using the dial pad.

To place a call using Hands-Free Speakerphone mode:

Do one of the following:

— With the handset on-hook, press , , or the

NewCall soft key to obtain dial tone.

Dial the number using the dial pad.

— With the handset on-hook, dial the number using the dial pad.

Press , , or the Dial soft key.

Note

You can also dial using the SIP URL or IP address. To obtain the IP address of your

phone, press the Menu key, and then select Status > Platform > Phone. The IP

address is listed together with other phone information. The maximum URL or IP

address length is 32 characters. For example, 10.3.0.42, sip:jane@polycom.com .

Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”.

Then press the Send soft key to complete the call.

Your phone may not support SIP URL or IP address dialing. Contact your system

administrator.

Note

If “Handsfree mode disabled” appears on the graphic display after you press the

speakerphone key

, your system administrator has disabled the speakerphone on

your phone.

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To place a call using the headset:

Do one of the following:

— With the optional headset connected, press or the

NewCall soft key to obtain dial tone.

Press .

Dial the desired number using the dial pad.

— With the optional headset connected, dial the desired number using

the dial pad.

Press .

Answering Calls

When you are not in another call, you can answer a call in three ways:

• Using the handset

• Using the speakerphone

• Using the headset

The steps for answering an incoming call when you are in another call are

different if your phone is configured for:

• A single Line Key per line

Note

To permanently enable your headset, refer to Enabling the Headset Memory Mode

on page 2-6.

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• Multiple Line Keys per line

If your phone is configured with multiple call appearances, refer to Using

Multiple Call Appearances on page 4-1 for instructions on how to answer a

call.

Answering When Not in Another Call

In all cases, the active call will appear on the graphic display showing call

duration and destination.

To answer a call using the handset:

Pick up the handset.

To answer a call using Hands-Free Speakerphone mode:

Do one of the following:

— Press .

— With the handset on-hook, press (next to the

flashing green status indicator).

— Press the Answer soft key.

Note

You can ignore incoming calls by pressing the Reject soft key (for private lines) or

the Silence soft key (for shared lines) or the Do Not Disturb key. The Do Not

Disturb mode stays active when the call ends and remains active until you press the

Do Not Disturb key again.

You can forward incoming calls by pressing the Forward soft key. For more

information, refer to To forward an incoming call to another party: on page 3-21.

When your phone is configured with a silent ring, press the ringing Line key or the

Answer soft key to answer the call. If your handset is off-hook, the call is routed to

the handset. If your handset is on-hook, the call is routed to the speaker.

Note

If “Handsfree mode disabled” appears on the graphic display after you press the

speakerphone key

, your system administrator has disabled the speakerphone on

your phone.

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To answer a call using the headset:

Press .

If Headset Memory Mode is activated, press or the

Answer soft key.

Answering When in Another Call

If you have an active call, and an incoming call arrives on the same line, do one

of the following:

• If your phone is configured for a single Line Key per line:

— You may hear a call waiting tone, and you will see the second call

appearance. Caller information for the incoming call appears on the

graphic display.

• If your phone is configured for multiple Line Keys per line:

— You may hear a call waiting tone, the second Line Key indicator fast

flashes green, and an incoming call icon appears. Caller information

for the second Line Key appears on the bottom line of the graphic

display.

• If your phone is configured for shared lines:

— You may hear a call waiting tone, the second Line Key indicator will

fast flash green, and an incoming call icon appears on the second Line

Key.

To answer an incoming call on a line configured for a single Line Key:

Do one of the following:

— Press or the Hold soft key to put the original call on hold.

The incoming call is answered.

— Press to access the new call.

Press the Answer soft key.

The original call is placed on hold.

Note

If your phone is configured for shared lines, the Reject soft-key is replaced by a

Silence soft key and there is no the Forward soft-key. To stop the incoming call

from ringing, press the Silence soft key.

Note

Incoming calls may be forwarded by pressing the Forward soft key. For more

information, refer to To forward an incoming call to another party: on page 3-21.

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To answer an incoming call on a line configured for multiple Line Keys:

Do one of the following:

— Press next the flashing green indicator.

The first call is placed on hold and the second call become the active

call.

— Press or the Hold soft key to place the original call on hold.

Press the Answer soft key.

To answer an incoming call on a shared line:

1. Answer the incoming call.

2. Press or the Hold soft key.

Anyone on another phone configured to use the same shared line may

take the call by selecting the Line Key associated with the call on hold

(represented by a flashing red LED).

Ending Calls

To end a call:

Do one of the following:

— If you are using the handset, press the EndCall soft key or replace the

handset.

— If you are using a headset, press .

— If your are using the speakerphone, press .

Note

Incoming calls may be forwarded by pressing the Forward soft key. For more

information, refer to To forward an incoming call to another party: on page 3-21.

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Redialing Numbers

To redial the last call placed from your phone:

Press .

A call to your last placed call is attempted.

To redial a previously placed call, refer to Managing Call Lists on page 2-10.

Placing Calls on Hold

During a call, press or the Hold soft key. The hold icon will display on

the line key label.

Press again or the Resume soft key to retrieve the call. The registered

line icon appears as the line indicator.

Note

The Hold feature typically generates music or a beeping tone. Therefore, avoid

putting a conference call on hold.

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Multiple Calls on Hold

If multiple calls are on hold on a single Line Key, use and to switch

between the calls, and then press the Resume soft key to retrieve the desired

call.

If more than two calls are on hold on a single Line Key, an indication appears

on the graphic display, for example “2/3”, indicating that this is the second

call out of three calls.

If calls are on hold on more than one Line Key, you can view the details of the

calls on any Line Key by pressing and holding the Line Key for more than two

seconds. If a Line Key is depressed for less than one second, the first call on

hold on that Line Key will be retrieved.

Hosting Conference Calls

You can create a conference with other parties using the phone’s local

conference feature. You can create a conference at any time between an active

call and a call on hold (on the same or another line) by pressing the Join soft

key. The conference management feature allows you to view all parties in a

conference call. From the Manage Conference page, you can add, hold,

remove, and mute specific conference parties.

This section provides the following step-by-step instructions:

• Setting Up Conference Calls

• Managing Conference Calls

• Adding Parties to Conference Calls

• Joining Conferences

Note

The conference management feature is an optional feature and may not be

supported on your particular system. For more information, contact your system

administrator.

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• Splitting Conference Calls

• Ending Conference Calls

Setting Up Conference Calls

To set up a conference call:

1. Call the first party.

2. Press or the Confrnc soft key to create a new call.

The active call is placed on hold.

3. Call the second party.

Note

You can either dial the phone number directly or search for the number in the

Contact Directory or Call Lists. For more information, refer to Placing Calls on page

3-2, Searching for Contacts on page 2-17, or Managing Call Lists on page 2-11.

Note

If configured for single key-press conferences, all conference participants hear the

dial tone and ringback when the conference host places a call to a new party.

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4. When the second party answers, press or the Confrnc soft

key again to join all parties in the conference.

5. Press or the Confrnc soft key to add another party to the

conference.

The first and second party are put on hold.

6. Call the third party.

7. After the third party answers, press or the Confrnc soft key

again to join all parties in the conference.

A conference similar to this one will now exist.

Note

If configured for single key-press conferences, you do not need to press the

Confrnc soft key again.

Note

If configured for single key-press conferences, all conference participants hear the

dial tone and ringback when the conference host places a call to a new party.

Note

If configured for single key-press conferences, you do not need to press the

Confrnc key again.

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8. Repeat steps 5 to 7 until you have added all intended parties.

Managing Conference Calls

To manage a conference call:

You are currently in a conference call.

1. Press the Manage soft key.

The Manage Conference page appears.

Press the More soft key to see the Remove, Info, and Back soft keys.

Press the Info soft key to view more information about the selected party.

Press the Back soft key to exit the conference management feature.

Using the Basic Features of Your SoundPoint

IP 550 Desktop Phone

3 - 13

2. Do one of the following:

— To add a new party, press the Add soft key.

Call another party as you would using or the Confrnc

soft key (outside the conference management feature). The other

parties are put on hold.

After the new party answers, press again to join all

parties in the conference.

— To mute a party, select the party, then press the Far Mute soft key.

The muted party can hear all parties, but no party can hear the muted

party.

If you press instead of the Far Mute soft key, all other parties

can hear each other, but they cannot hear you.

Press the UnMute soft key to un-mute the party.

Note

The Add soft key appears only if you can add more parties to the conference call.

Your system administrator determines the maximum number of conference

participants. The default number is three. For more information, contact your

system administrator

User Guide SoundPoint IP 550 Phone

3 - 14

— To place a party on hold, select the party, and then press the Hold soft

key.

The held party cannot hear any parties and no party can hear the held

party.

Press the Resume soft key to return the party to the conference.

If the held party presses on their phone, the party will remain

on hold within the conference even if you press the Resume soft key.

— To remove a party from the conference, press the Remove soft key.

The party is removed from the conference. To return the party to the

conference, press the Add soft key (refer to the first optional step

above).

Adding Parties to Conference Calls

To add a party to a conference call using the Join soft key:

You are currently hosting a conference call between a number of parties.

Using the Basic Features of Your SoundPoint

IP 550 Desktop Phone

3 - 15

To add a party to a conference call using the Join soft key:

1. From the Manage Conference page, press or the Hold soft key.

The other parties in the conference call are placed on hold.

2. Press the New Call soft key.

3. Place a call to a new party.

4. After the new party answers, press the Join soft key.

All parties in the conference call can now hear each other.

Note

If configured for local conference hold, the other parties in the conference call can

continue to speak with each other while you place the new call.

User Guide SoundPoint IP 550 Phone

3 - 16

Joining Conferences

To join two conferences:

Previously you set up two separate conference calls between a number of

parties. Only one conference can be active at a time.

1. From the idle display, press the Join soft key.

Both conferences are joined into a single five-way conference.

Splitting Conference Calls

To split a conference call:

From the Active Conference page, press the More soft key, and then the

Split soft key to split the conference.

All calls are split into individual calls and put on hold.

Ending Conference Calls

To end a conference call:

From the Active Conference page, press the EndCall soft key or hang up.

The other parties will continue to be connected.

Transferring Calls

A call can be transferred in one of three ways:

Using the Basic Features of Your SoundPoint

IP 550 Desktop Phone

3 - 17

• Consultative transfer—The party to whom you want to transfer the call

answers their phone before you transfer the call or hang up. You can

consult with them before completing the transfer.

— Refer to Performing a Consulative Transfer on page 3-17.

• Blind transfer—The call is automatically transferred after you dial the

number of the party to whom you want to transfer the call.

— Refer to Performing a Blind Transfer on page 3-18.

• Attended transfer—The parties are automatically connected to each other

after you exit the conference.

— Set up a conference call and then end your participation. For more

information, refer to Hosting Conference Calls on page 3-9.

Performing a Consulative Transfer

To transfer a call:

1. During a call, press the

or the Trnsfer soft key.

The active call is placed on hold.

2. Do one of the following:

— Enter the number to which you want to transfer the call.

— Refer to Placing Calls on page 3-2.

User Guide SoundPoint IP 550 Phone

3 - 18

3. As soon as you hear the ring-back sound or after the party answers (and

you speak to the party), press or the Trnsfer soft key.

You can talk privately to the party to which you are transferring the call

before the transfer is completed.

If you are using a handset, the transfer can be completed by putting the

handset on the cradle.

You can cancel the transfer before the call connects by pressing the Cancel

soft key.

Performing a Blind Transfer

To perform a blind transfer:

1. During a call, press or the Trnsfer soft key.

2. Press the Blind soft key.

3. Do one of the following steps:

— Enter the number to which you want to transfer the call.

— Refer to Placing Calls on page 3-2.

At this point, the call is connected to the number to which you are

transferring them.

Using the Basic Features of Your SoundPoint

IP 550 Desktop Phone

3 - 19

Forwarding Calls

You can configure your phone so that all incoming calls are forwarded to

another party (refer to Static Forwarding). You can also forward calls while

your phone rings (refer to Dynamic Forwarding).

All incoming calls can be forwarded to another party while Do Not Disturb is

enabled on your phone. For more information, contact your system

administrator.

Static Forwarding

To forward all incoming calls to another party:

1. From the idle display, press the Forward soft key.

2. (Optional.) If multiple lines are configured on your phone, select the line

to forward from the list using and .

3. Using and , select the forwarding type you want to change,

and then press the Select soft key. The options are:

— Always—To forward all incoming calls

—No Answer—To forward unanswered incoming calls

—Busy—To forward calls that arrive when you are already in a call

4. Depending on your selection:

Note

Call Forwarding is not available on shared lines.

This feature is local to the phone, and may be overridden by call server settings.

For more information, contact your system administrator.

User Guide SoundPoint IP 550 Phone

3 - 20

a If you selected Always, enter a number to forward all future incoming

calls to.

b If you selected No Answer, enter a number to forward all unanswered

incoming calls to and how many rings to wait before forwarding (one

ring is approximately six seconds). A value of 2 is recommended.

c If you selected Busy, enter a number to forward all future incoming

calls to when you are already in another call.

5. Select the Enable soft key to confirm call forwarding.

A moving arrow appears on the line label to confirm call forwarding is

enabled.

Note

You can also enter the SIP URL or IP address. For more information on using a SIP

URL or IP address, refer to Placing Calls on page 3-2

Using the Basic Features of Your SoundPoint

IP 550 Desktop Phone

3 - 21

To disable call forwarding:

1. From the idle display, press the Forward soft key.

2. .(Optional.) If multiple lines are configured on your phone, select the line

to forward from the list using and .

3. Using and , select the forwarding type you want to change and

then press the Select soft key.

4. Press the Disable soft key.

The idle display returns and the regular icon appears as the line indicator.

Dynamic Forwarding

To forward an incoming call to another party:

1. When the phone rings, press the Forward soft key.

2. Enter a number to forward the incoming call to.

3. Press the Enable soft key.

The incoming call is forwarded to the other party. If call forwarding is

disabled, all future calls will not be forwarded and forwarding will remain

disabled.

Enabling Do Not Disturb

To prevent the phone ringing (from incoming calls), you can select Do Not

Disturb.

Note

This feature is local to the phone, and may be overridden by call server settings.

For more information, contact your system administrator.

User Guide SoundPoint IP 550 Phone

3 - 22

To enable Do Not Disturb:

Press .

A flashing icon and text on the graphic display indicate that Do Not

Disturb is enabled.

Calls received while Do Not Disturb is enabled are logged in the Missed

Calls list unless configured to be forwarded to another party by your

system administrator.

To disable Do Not Disturb:

Press again.

Multiple Lines and Do Not Disturb

If multiple lines are configured on your phone, Do Not Disturb can be set on a

line-by-line basis from the menu using and . For more information,

contact your system administrator. When Do Not Disturb is enabled for a

particular line, a flashing “X” displays beside the line indicator.

Assigning Speed Dial Keys

You can associate contacts with Line Keys for single touch dialing of

frequently used numbers. Speed Dial entries are consecutively placed next to

assigned Line Keys on the phone. When a new entry is added to the Contact

Directory, it is automatically assigned the next available speed dial index and

the next available line key.

Using the Basic Features of Your SoundPoint

IP 550 Desktop Phone

3 - 23

In the figure below, the phone has one line key, and three available speed dial

keys (assigned to Byron, Lauren, and Andrew). To dial Byron, Lauren, or

Andrew, press the associated line key.

To add or edit a speed dial index for an existing contact:

1. Press .

2. Select Contact Directory.

3. Use and to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key.

5. Do one of the following:

— Enter the next available speed dial index.

— Delete the existing speed dial index by using followed by ,

and then enter a new speed dial index.

Valid speed dial index values are from 1 to 9999. If you enter a speed dial

index that already, “Speed dial index already exists” appears. If you enter

an invalid value, “Speed dial index invalid” appears.

Note

To quickly access a list of speed dial index numbers, press the Up Arrow key from

the idle display.

User Guide SoundPoint IP 550 Phone

3 - 24

6. Press the Save or Cancel soft keys to accept or cancel changes.

7. Press to return to the idle display.

To assign a new speed dial key:

1. Press and hold an unassigned .

A new empty entry in the contact directory is automatically opened

allowing contact information to be added.

2. Press the More soft key, and then press the Add soft key.

3. (Optional.) Enter contact information.

Use the 1/A/a soft key to select between numeric and upper/lower case

alphanumeric modes.

Use the Encoding soft key to access special characters in other languages.

4. Do one of the following:

— Enter a contact number.

The number must be unique (not already in the directory).

— Enter a contact string where:

The number must be unique

“p” indicates 1 second delay

“,” indicates a 2 second delay

For example, your organization voice mail system is accessible

through 7700 and your voice mail password is 2154. If you enter

“7700,,,2154” as the contact string, you could use the speed dial key to

access your voice mail.

5. Change the Speed Dial Index field.

The index can be any value between the next available index value and the

maximum (value of 9999).

6. Press the Save or Cancel soft keys to accept or cancel changes.

7. Press to return to the idle display.

Polycom recommends that you assign speed dial index values consecutively.

For example, if you assign the third Line Key to the speed dial index value “2”,

assign the fourth Line Key to the speed dial index value “3”.

Using the Basic Features of Your SoundPoint

IP 550 Desktop Phone

3 - 25

Using Voice Mail

You can access voice mail messages from your phone. Your voice mail is saved

in a centralized location.

Your phone indicates the presence of new voice mail messages by a flashing

Message Waiting Indicator LED on the front of the phone and a visual

notification on the screen. If your phone has multiple lines, an individual line

indicator icon indicates voice mail messages on that line.

A stutter dial tone in place of normal dial tone indicates that one or more voice

messages are waiting at the message center.

To listen to voice messages:

1. Press .

If multiple lines are configured on your phone, select the line to retrieve

messages from.

2. Follow voice or visual prompts on the screen to retrieve your messages.

Note

Voice mail is an optional feature configured on the call server and may not be

supported on your particular system. For more information, contact your system

administrator.

Screen options may vary with your application. Voice mail may be accessible with a

single key press. Contact your system administrator about this option.

User Guide SoundPoint IP 550 Phone

3 - 26

4 - 1

Using the Advanced Features of Your

SoundPoint

IP 550 Desktop Phone

This chapter provides operating instructions for the advanced features of the

SoundPoint IP 550 desktop phone. This chapter contains instructions on:

• Using Multiple Call Appearances

• Using Text Messaging

• Using Buddy Lists

• Restarting Your Phone

To customize your phone, refer to Customizing Your SoundPoint

IP 550

Desktop Phone on page 2-1. To read about the phone’s basic features, refer to

Using the Basic Features of Your SoundPoint

IP 550 Desktop Phone on page

3-1.

If you require additional information or assistance with your new phone,

contact your system administrator.

Using Multiple Call Appearances

When multiple call appearances is set up, you can see information for more

than one call at one time. For example, if you have an active call, you can see

information for an incoming call as well.

User Guide SoundPoint IP 550 Phone

4 - 2

For example, the following figure shows an active call with Greg Slowski on

line 6721.

The following figure shows an incoming call from 1-800-765-9266 on the same

line.

To answer an incoming call when configured for multiple call appearances:

Do one of the following:

— Press or the Hold soft key to place the original call on hold.

— Press to access the new call.

Answer the incoming call.

This original call is placed on hold and the incoming call becomes the

active call.

Using the Advanced Features of Your SoundPoint

IP 550 Desktop Phone

4 - 3

Your phone can display two call appearances at one time. If more than two

calls are taking place on the same line, a counter displays on the display. Use

the down arrow to access additional calls, or “appearances”.

To place an additional call on the same line, place the active call on hold, and

then press the New Call soft key.

Using Text Messaging

You can send and receive text messages using your phone. SIP Instant (Text)

Messaging is supported in real-time. Received messages will be indicated by a

flashing Message Waiting Indicator LED on the front of the phone and,

optionally, a visual notification on the graphic display.

To read text messages:

1. Do one of the following steps:

— Press .

Select Instant Messages.

— Press .

Select Features > Messages > Instant Messages.

— Press the InstMsg soft key.

2. (Optional.) If multiple lines are configured on your phone, select from

which line messages are to be retrieved from the list using and

Messages appear first to last in sent order.

3. (Optional.) Do one of the following:

— Press the Next or Prev soft keys to cycle through messages in order.

— Press the More soft key to access the Delete, Reply, and New soft

keys.

4. Press to return to the idle display.

Note

The text messaging feature is an optional feature and may not be supported on

your particular system. If it is supported, screen options may vary with your

application. Text messaging may be accessible with a single key press. For more

information, contact your system administrator.

User Guide SoundPoint IP 550 Phone

4 - 4

To send a text message:

1. Do one of the following:

— Press .

Select Instant Messages.

— Press .

Select Features > Messages > Instant Messages.

2. (Optional) If multiple lines are configured on your phone, first select from

which line to send the message from the list using and .

3. Press the New soft key.

4. Enter the number.

Use the 1/A/a soft key to alternate between numeric and upper/lower case

alphanumeric modes.

5. Press the Ok soft key.

6. Do one of the following:

— Press the Select soft key to choose from various pre-scripted short

messages.

— Press the Edit soft key to compose a custom message.

Use dial pad keys to cycle through the character set. Use keys 1, *, 0,

and # to select special characters.

7. Press the Send soft key when finished.

8. Press to return to the idle display.

Note

Screen options may vary with your application. Voice Mail may be accessible with a

single key press. Contact your system administrator about this option.

Note

You can also enter the SIP URL or IP address. For more information on dialing with

SIP URL or IP address, refer to Placing Calls on page 3-2.

Using the Advanced Features of Your SoundPoint

IP 550 Desktop Phone

4 - 5

Using Buddy Lists

A buddy list is a list of users/devices whose status or “presence” you can

monitor. Users update their presence setting (for example, “Be right back”,

“Busy”, or “Out to lunch”), and you can view their status in real-time from

your phone.

Your phone can “watch” the status of up to eight other phones or 48 buddies.

These other phones form your “buddy list”. Your phone displays the status of

your buddies in real time. Your phone can be “watched” by up to eight other

phones.

If your SoundPoint IP 550 phone is configured to work with Microsoft Live

Communications Server 2005, the behavior of the presence setting and buddy

lists is different. For more information, contact your system administrator.

Presence Settings

To view and change your presence settings:

1. Do one of the following:

— Press .

Select Features > Presence > My Status.

— Press the MyStat soft key.

2. Use or to scroll through the list, and then press the Select soft

key to select your new status.

The phones watching your status will now display your new status.

Presence information will also be sent to watching phones when you go

off-hook or enable Do Not Disturb.

User Guide SoundPoint IP 550 Phone

4 - 6

Managing Buddies

To add or delete a contact from your buddy list:

1. Press .

2. Select Contact Directory.

3. Use and to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key.

5. Scroll to the Watch Buddy field.

6. Use and to select Enabled.

When Watch Buddy is enabled, the contact is added to your buddy list.

When Watch Buddy is disabled, the contact is removed from your buddy

list.

The default for Watch Buddy is Disabled.

7. Press the Save or Cancel soft keys to accept or cancel changes.

8. Press to return to the idle display.

To block or unblock a contact from your buddy list:

1. Press .

2. Select Contact Directory.

3. Use and to highlight the contact.

You can also use the * key to page up and the # key to page down.

4. Press the Edit soft key.

5. Scroll down to the Block Buddy field.

6. Use and to select Enabled.

When Block Buddy is enabled, the contact cannot watch your phone.

When Block Buddy is disabled, the contact can watch your phone.

The default for Block Buddy is Disabled.

7. Press the Save or Cancel soft keys to accept or cancel changes.

Note

The instructions in this section do not apply if your call server is Microsoft Live

Communications Server 2005. In that case, refer to the following section,

Integrating With Microsoft Live Communications Server 2005.

Using the Advanced Features of Your SoundPoint

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4 - 7

8. Press to return to the idle display.

Integrating With Microsoft Live Communications Server 2005

Your phone can be configured to work with Microsoft Live Communications

Server 2005 and communicate with others using Microsoft Office

Communicator and Windows Messenger. From your phone, you can invite,

join, control, and monitor integrated multipoint audio and video conferences.

Any contacts added through your buddy list will appear as a contact in

Microsoft Office Communicator and Windows Messenger. Any contacts

added as a contact in Microsoft Office Communicator and Windows

Messenger will appear in your buddy list.

To view and change your presence, refer to To view and change your presence

settings: on page 4-5.

For more information, contact your system administrator.

To add a contact to your buddy list:

1. Press .

2. Select Features > Presence > Buddy Status.

3. Press the More soft key.

4. Press the Add soft key.

5. Enter the number of the contact.

6. Press the Submit soft key.

7. Press to return to the idle display.

To view and change your privacy list:

1. Press .

2. Select Features > Presence > Buddy Status > Privacy List.

3. Use and to scroll through the list to find the contact.

4. Press the Edit soft key.

5. Scroll down to the Access field.

User Guide SoundPoint IP 550 Phone

4 - 8

6. For Access, use and to select Enabled.

When Access is enabled, you are allowing the contact to see your presence.

When Access is disabled,you are disallowing the contact from seeing your

presence.

The default for access is Disabled.

7. Press to return to the idle display.

For more information on contacting buddies, refer to Placing Calls on page 3-2

or the Microsoft Office Communicator and Windows Messenger

documentation.

Restarting Your Phone

Periodically, you may need to restart your phone so your phone can accept a

new configuration.

To restart the phone:

1. Press .

2. Select Settings > Basic > Restart Phone.

“Are you sure?” appears on the screen.

3. If you still want to restart your phone, press the Yes soft key.

The restart process begins. The process ends when the idle screen appears.

Note

If your phone malfunctions, you may be able to restore normal operation without

restarting it. Before you restart your phone, contact your system administrator.

Note

Call lists are automatically cleared when you restart the phone.

5 - 1

Troubleshooting Your

SoundPoint

IP 550 Desktop Phone

This chapter contains general troubleshooting information to help you solve

any problems you might encounter when you use your SoundPoint IP 550

phone. The tables in this chapter list possible trouble symptoms, the likely

causes of these problems, and the recommended corrective actions to take.

• Power and Startup

• Controls

• Access to Screens and Systems

• Calling

• Displays

• Audio

To obtain more detailed troubleshooting information, you can access certain

menus on your phone that test your phone hardware. For more information,

see Testing Phone Hardware on page 5-8.

If you require additional assistance, contact your system administrator.

User Guide SoundPoint IP 550 Phone

5 - 2

Power and Startup

Symptom Problem Corrective Action

There are power issues. The SoundPoint IP 550 phone

has no power.

Do one of the following:

• Verify that no lights appear on the

phone when it is powered up.

• Check if the phone is properly plugged

into a functional AC outlet.

• Make sure that the phone isn't

plugged into a plug controlled by a

light switch that is off.

• If the phone is plugged into a power

strip, try plugging it directly into a wall

outlet instead.

• Try the phone in another room where

the electricity is known to be working

on a particular outlet.

Troubleshooting Your SoundPoint

IP 550 Desktop Phone

5 - 3

Controls

Symptom Problem Corrective Action

The dial pad does not work. The dial pad on the SoundPoint

IP 550 phone does not respond.

Do one of the following:

• Check for a response from other

feature keys or from the dial pad.

• Place a call to the phone from a known

working telephone. Check for display

updates.

• Check if the LAN port is active or

inactive. Press the Menu key, and

then select Status > Network >

Ethernet. From the Ethernet page,

scroll to the LAN port field and verify

that it is active.

• Check the termination at the switch or

hub end of the network LAN cable.

Ensure that the switch/hub port

connected to the telephone is

operational (if not accessible, contact

your system administrator).

• Before restarting your phone (refer to

* on page *), contact your system

administrator. Your system

administrator may want to

troubleshoot your phone in more

detail before restarting the phone and

losing current status information.

User Guide SoundPoint IP 550 Phone

5 - 4

Access to Screens and Systems

Symptom Problem Corrective Action

There is no response when you

press a feature key.

The SoundPoint IP 550 phone is

not in an active state.

Do one of the following:

• Press the keys more slowly.

• Check with your system administrator

to see if the key has been mapped to

a different function or is disabled.

• Place a call to the phone to check that

inbound call display and ringing is

normal. If successful, try to press

feature keys within the call to access

the Main Menu, for example.

• To confirm that the line is active, press

the Menu key, and then select Status

> Lines > Line Information. From the

Line Information page, verify that your

phone line is registered.

• To attempt re-registration to the call

server, reboot your phone. Contact

your system administrator.

The screen shows “Network Link

is Down”.

The LAN cable is not properly

connected.

Do one of the following:

• Check termination at the switch or hub

(furthest end of the cable from the

phone).

• Check that the switch or hub is

operational (flashing link/status lights)

or contact your system administrator.

• Check if the LAN port is active or

inactive. Press the Menu key, and

then select Status > Network >

Ethernet. From the Ethernet page,

scroll to the LAN port field and verify

that it is active.

• To attempt re-registration to the call

server, reboot your phone. Contact

your system administrator.

Troubleshooting Your SoundPoint

IP 550 Desktop Phone

5 - 5

Calling

Symptom Problem Corrective Action

There is no dial tone. Power is not correctly applied to

the SoundPoint IP 550 phone.

Do one of the following:

• Check that the screen is illuminated.

• Make sure the LAN cable is inserted

properly at the back of the phone (try

unplugging and re-inserting the

cable).

• If using Power over Ethernet (PoE),

have your system administrator check

that the switch is supplying power to

the phone.

Dial tone is not present on one of

the audio modes.

Do one of the following:

• Switch between Handset, Headset (if

present) or Hands-Free

Speakerphone to see if the dial tone is

present for one of audio modes.

• If the dial tone exists on another audio

mode, connect a different handset or

headset to isolate the problem.

User Guide SoundPoint IP 550 Phone

5 - 6

The phone does not ring. Ring setting or volume is low. Do one of the following:

• Adjust the ringing level from the front

panel using the volume up/down keys.

• Check status of Handset, Headset (if

connected), and Hands-Free

Speakerphone.

Outbound or inbound calling is

unsuccessful.

Do one of the following:

• Place a call to the phone under

investigation. Check that the screen

indicates incoming call information.

• Lift the handset. Ensure the dial tone

is present and place a call to another

extension or number. Check that the

screen changes in response.

You turned off the ringer. Do one of the following:

• During an incoming call, lift the

handset, press the Speakerphone

key, or press the Headset key to

obtain a dial tone.

• Press the ringing Line Key or the

Answer soft key to answer the call.

“Service Unavailable” appears

on the screen.

The user pressed the New Call

soft key, dialed a number with

the handset on-hook, or

attempted to make a call from the

contact directory when the phone

was not registered.

Check with your system administrator to

see when your phone will be registered.

Symptom Problem Corrective Action

Troubleshooting Your SoundPoint

IP 550 Desktop Phone

5 - 7

Displays

Symptom Problem Corrective Action

There is no display.

The display is incorrect.

The display has bad contrast.

Power is not correctly applied to

the SoundPoint IP 550 phone.

Do one of the following:

• Check that the screen is illuminated.

• Make sure the LAN cable is inserted

properly at the back of the phone (try

unplugging and re-inserting the

cable).

• If using Power over Ethernet (PoE),

have your system administrator check

that the switch is supplying power to

the phone.

The contrast needs adjustment. Do one of the following:

• Refer to Changing the Display

Contrast on page 2-3.

• To obtain a default level of contrast,

restart the phone. (Refer to * on page

*).

Outbound or inbound calling is

unsuccessful.

Do one of the following:

• Place a call to the phone under

investigation. Check that the screen

indicates incoming call information.

• Lift the handset. Ensure the dial tone

is present and place a call to another

extension or number. Check that the

screen changes in response.

The display flickers. A certain type of older

fluorescent lighting causes the

display to appear to flicker.

Do one of the following:

• Move the SoundPoint IP 550 SIP

phone away from the lights.

• Replace the lights.

User Guide SoundPoint IP 550 Phone

5 - 8

Audio

Testing Phone Hardware

Your system administrator may ask you to access a diagnostics menu on your

phone to test your phone hardware. From the diagnostics menu, you can test

your phone’s microphones, speaker, handset, third-party headset (if present),

keypad mappings, and LCD display. See your system administrator for

instructions on how to perform these tests.

To test your phone hardware:

Press , and then select Status > Diagnostics > Test Hardware

> Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.

Symptom Problem Corrective Action

There is no audio on the

headset.

The connections are not correct. Do one of the following:

• Ensure the headset is plugged into the

jack marked Headset at the rear of the

phone.

• Ensure the headset amplifier (if

present) is turned on and/or the

volume is correctly adjusted. If the

amplifier uses batteries, check that

they are fully charged.

Regulatory Notices - 1

Regulatory Notices

Service Agreements

Please contact your Polycom Authorized Reseller for information about service agreements applicable to your

product.

Governing Law

This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and

by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on

Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited

Warranty and Limitation of Liability.

manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language

or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to

remove) any product identification, copyright or other notices.

Limitations of Liability

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF

AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING

NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF

ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR

DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,

INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,

EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE

PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE

AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

User Guide SoundPoint IP 550 Phone

Regulatory Notices - 2

Polycom Limited Warranty and Limitation Liability

LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from

defects in workmanship and materials, under normal use and service, for one year from the date of purchase from

Polycom or its authorized reseller.

Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective

product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the

two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the

purchase price paid for the defective product. All products that are replaced will become the property of Polycom.

Replacement products or parts may be new or reconditioned.

Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the

remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid

and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that

provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the

returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s

expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of

loss or damage until the item is delivered to Customer.

The product software comes with 90-day software warranty, providing for software updates (minor releases/bug

fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.

Exclusions

Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or

malfunction in the product does not exist or results from:

• Failure to follow Polycom’s installation, operation, or maintenance instructions.

• Unauthorized product modification or alteration.

• Unauthorized use of common carrier communication services accessed through the product.

• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or

• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.

Warranty Exclusive

IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY

FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE

PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING

WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,

OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR

OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR

A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND

NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR

AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE

SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Regulatory Notices

Regulatory Notices - 3

Safety and Compliance

Part 15 FCC Rules

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interferences received, including interference that may cause undesired operation.

Class B Digital Device or Peripheral

Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment off and on, the user

is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and receiver.

3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

4. Consult the dealer or an experience radio/TV technician for help.

Modifications

In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly

approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be

used on a coin service or party line.

Installation Instructions

Installation must be performed in accordance with all relevant national wiring rules.

L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.

When using PoE (Power over Ethernet), the equipment is to be connected only to PoE networks without

connections to the outside plant.

Plugs Acts as Disconnect Device

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be

readily accessible.

La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être

facilement accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.

User Guide SoundPoint IP 550 Phone

Regulatory Notices - 4

Safety and Compliance (continued)

CE and VCCI Mark

This SoundPoint IP 550 SIP is marked with the CE mark. This mark indicates compliance with EC Directives

2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270

Bath Road, Slough, Berkshire, SL1 4DX, UK.

WARNING Electrical Safety

This product is rated 24Vdc, 0.5A. When used with the optional external power supply, the power supply shall be a

Listed power supply with a LPS output, rated 24V, min. 500mA.

Russian Compliance

Index – 1

Index

Symbols

# key, page down shortcut 1–13

* key, page up shortcut 1–13

AC power 1–4

answering calls 3–4, 3–5

assembling your phone 1–3

assigning speed dial keys 3–22

backlight intensity 2–4

base, attaching 1–6

block buddies 4–7

buddy lists 4–5

buddy status 4–8

call lists

missed calls 2–10

placed calls 2–10

received calls 2–10

types of 2–10

calls

ending 3–7

on hold 3–8

conference calls

adding parties 3–13, 3–14

ending 3–16

holding parties 3–14

managing 3–12

muting parties 3–13

removing parties 3–14

setting up 3–10

splitting 3–16

contact directory 2–11

contact lists. See buddy lists

corporate directory 2–14, 2–18

customizing your phone 2–1

display contrast 2–3

Do Not Disturb 3–21

down arrow key, Missed Calls shortcut 2–11

electronic hookswitch 2–6

ending calls 3–7

features

advanced 4–1

basic 3–1

list of 1–9

SoundPoint 1–9

forwarding calls 3–18

getting started with your phone 1–1

graphic display backgrounds 2–9

handset

answering a call 3–5

connecting 1–5

illustration 1–2

placing a call 3–3

hands-free mode

answering a call 3–5

disabled 3–3

placing a call 3–3

headset

answering a call 3–6

connecting 1–5

electronic hookswitch 2–6

memory mode 2–6

placing a call 3–4

headset memory mode 2–6

holding calls 3–8

User Guide SoundPoint IP 550 Phone

Index – 2

instant messaging 4–3

language support 2–8

left arrow key, Received Calls shortcut 2–11

managing buddies 4–6

Microsoft Office Live Communications

Server 2005 4–5, 4–7

missed call lists 2–10

multiple call appearances 4–1

multiple calls, hold 3–9

multiple keys per line 2–22

multiple lines

call forwarding 3–19

Do Not Disturb 3–22

ring type 2–7

support for 2–21

text messaging 4–4

Voice Mail 3–25

muting microphone 2–10

MyStat 4–6

navigation key usage 1–13

parts list 1–2

placed call lists 2–10

placing calls 3–2

PoE. See Power over Ethernet

power adapter, connecting 1–4

Power over Ethernet (PoE) 1–4

presence 4–5

received call lists 2–10

redialing numbers 3–8

restarting phone 4–8

right arrow key, Placed Calls shortcut 2–11

ring type 2–7

RJ-9 1–5

setting up conferences 3–9

shared lines 2–23

silent ring, answering calls 3–5

SoundPoint IP 550

adjusting backlight intensity 2–4

adjusting display constrast 2–3

adjusting volume 2–10

advanced features 4–1

answering calls 3–4, 3–5

assembling 1–3

assigning speed dial keys 3–22

attaching base 1–6

basic features 3–1

buddy lists 4–5

call lists, types of 2–10

calls, on hold 3–8

contact directory 2–11

customizing 2–1

Do Not Disturb 3–21

electronic hookswitch 2–6

ending calls 3–7

ending conferences 3–16

features, list of 1–9

figure, features 1–9

first time use 1–12

forwarding calls 3–18

getting started 1–1

handset 1–5

headset 1–5

headset memory mode 2–6

illustration 1–2

instant messaging 4–3

language support

2–8

managing conferences 3–12

multiple call appearances 4–1

multiple keys per line 2–22

muting microphone 2–10

navigation key usage 1–13

parts list 1–2

placing calls 3–2

presence 4–5

redialing numbers 3–8

restarting phone 4–8

ring type 2–7

setting time and date 2–2

setting up conferences 3–9, 3–10

shared lines 2–23

splitting conferences 3–16

text messaging 4–3

transferring calls 3–16

troubleshooting 5–1

using multiple lines 2–21

voice mail 3–24

speakerphone. See hands-free mode

speed dialing 3–22

Index

Index – 3

text messaging 4–3

time and date 2–2

transferring calls 3–16

troubleshooting

audio problems 5–8

calling problems 5–5

controls problems 5–3

diagnostics 5–8

display problems 5–7

power and startup problems 5–2

screen and system problems 5–4

up arrow key, Speed Dial Index shortcut 3–22

using SIP URL for calling 3–3

voice mail 3–24

volume 2–10

watch buddies 4–7

User Guide SoundPoint IP 550 Phone

Index – 4

Polycom soundpoint ip 550 Handleiding

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