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Polycom soundpoint ip 550 Handleiding

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August, 2008 Edition
1725-12500-001 Rev. D
SIP 3.1
User Guide for the
Polycom
®
SoundPoint IP
®
550 Phone
SIP 3.1
Polycom Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
Trademark Information
Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®,
ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management
System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,
Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V
2
IU™, Visual Concert™, VS4000™, VSX™, and
the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.
Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996 - 2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the
Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
© 2008 Polycom, Inc. All rights reserved.
iii
About This Guide
Thank you for choosing the SoundPoint IP 550 , a full-duplex, hands-free SIP
desktop phone. This unit provides business telephony features and functions
such as multiple call appearances, call hold, transfer, and conference over an
IP network.
This guide provides everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared
for configuring your SoundPoint IP 550 phone. As well, be sure to read the
Parts List and Regulatory Notices sections in this guide before you set up and
use the SoundPoint IP 550 phone. You can also find this information at
http://www.polycom.com/support/voip/.
Changes to This Guide
The following section is new for this edition:
• Registering Your SoundPoint
®
IP 550 Desktop Phone on page 1-8
Major updates have occurred to the following sections since the previous
edition:
• Selecting the Correct Headset for Electronic Hookswitch on page 2-6
• Assigning Speed Dial Keys on page 3-22
• Restarting Your Phone on page 4-8
User Guide SoundPoint IP 550 Phone
iv
v
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii
1 Getting Started with Your SoundPoint
®
IP 550 Desktop
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Assembling Your SoundPoint
®
IP 550 Desktop Phone . . . . . . . . . . . . . . . 1–3
Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–5
Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Registering Your SoundPoint
®
IP 550 Desktop Phone . . . . . . . . . . . . . . . . 1–8
Features of Your SoundPoint
®
IP 550 Desktop Phone . . . . . . . . . . . . . . . . 1–9
Before You Use Your SoundPoint
®
IP 550 Desktop Phone . . . . . . . . . . . 1–13
Using the Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13
2 Customizing Your SoundPoint
®
IP 550 Desktop Phone . . . . 2–1
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Changing the Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . 2–2
Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Changing the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Enabling the Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Selecting the Correct Headset for Electronic Hookswitch . . . . . . . . . 2–7
Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Chaning the Graphic Display Background . . . . . . . . . . . . . . . . . . . . . . 2–9
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
User Guide SoundPoint IP 550 Phone
vi
Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–22
Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
3 Using the Basic Features of Your SoundPoint
®
IP 550 Desktop
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Managing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Adding Parties to Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Splitting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21
Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
4 Using the Advanced Features of Your SoundPoint
®
IP 550
Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
Integrating With Microsoft Live Communications Server 2005 . . . . 4–7
Contents
vii
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
5 Troubleshooting Your SoundPoint
®
IP 550 Desktop Phone . 5–1
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1
User Guide SoundPoint IP 550 Phone
viii
1 - 1
1
Getting Started with Your
SoundPoint
®
IP 550 Desktop Phone
This chapter provides basic installation instructions and information for
obtaining the best performance with the SoundPoint IP 550 desktop phone.
The SoundPoint IP 550 provides a powerful, yet flexible IP communications
solution, delivering excellent voice quality. The high-resolution graphic
display supplies content for call information, multiple languages, directory
access, and system status. The SoundPoint IP 550 supports advanced
functionality, including multiple call and flexible line appearances, HTTPS
secure provisioning, presence, custom ring tones, local conferencing,
applications, and Polycom
®
HD™ Voice technology.
This chapter contains:
• Parts List
• Assembling Your SoundPoint
®
IP 550 Desktop Phone
• Registering Your SoundPoint
®
IP 550 Desktop Phone
• Features of Your SoundPoint
®
IP 550 Desktop Phone
• Before You Use Your SoundPoint
®
IP 550 Desktop Phone
To customize your phone, refer to Customizing Your SoundPoint
®
IP 550
Desktop Phone on page 1-1. To read about the phone’s basic features, refer to
Using the Basic Features of Your SoundPoint
®
IP 550 Desktop Phone on page
3-1. To read the phone’s advanced features, refer to Using the Advanced
Features of Your SoundPoint
®
IP 550 Desktop Phone on page 4-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
User Guide SoundPoint IP 550 Phone
1 - 2
Parts List
The following components are included in your SoundPoint IP 550 package:
• Polycom SoundPoint IP 550 phone
• handset and handset cord
• Phone Base
Directories
Applications
Conference
Transfer
Redial
Menu
Messages
Do Not Disturb
Hold
Getting Started with Your SoundPoint
®
IP 550 Desktop Phone
1 - 3
• Network / Power Cable
• Quick Start Guide and registration card
Check this list before installation to ensure that you have received each item.
If you are missing any items, contact your system administrator.
Assembling Your SoundPoint
®
IP 550 Desktop Phone
This section describes how to assemble your SoundPoint IP 550 phone:
• Connect network and power source
• Connect handset and headset (optional)
• Attach phone base
If your phone is already assembled, go directly to Features of Your
SoundPoint
®
IP 550 Desktop Phone on page 1-9.
You have two options for network and power source connections. Your
system administrator will advise you on which one to use.
You can use one of the following methods:
• AC power
• Power over Ethernet (PoE)
User Guide SoundPoint IP 550 Phone
1 - 4
AC Power
To connect the AC power:
1. Connect the supplied network cable between the LAN jack on the phone
and the LAN port on the wall or hub/switch device port.
2. Connect the DC plug on the power adapter to the DC 24V jack marked on
the phone.
3. Connect the country-specific AC cord to the power adapter.
Power over Ethernet
Using a regular CAT5 cable (optional accessory from Polycom), the phone can
be powered from a PoE (IEEE 802.3af) compliant switch or hub.
Network
Port
Power
Adapter
(24V DC)
PC Connection
(optional)
… 12 …

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