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Polycom SoundStation IP 6000 Handleiding

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SIP 3.2 | July, 2009 | 1725-15645-001 Rev. C
User Guide for the
Polycom
®
SoundStation
®
IP 6000
Phone
© 2009 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
ii
Trademark Information
POLYCOM
®
, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries. All other trademarks are property of their respective owners. No portion hereof may be
reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Polycom.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.
Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the
Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
iii
About This Guide
Thank you for choosing the Polycom
®
SoundStation
®
IP 6000 conference
phone. This phone provides multi-person audio conferencing capabilities for
medium to large conference rooms within a Session Initiation Protocol (SIP)
internet telephony system.
This guide provides everything you need to quickly use your new phone.
Verify with your system administrator that the network is prepared for
configuring the phone. Also, read the Parts List and the Safety and
Compliance section in this guide before you set up and use the phone.
This guide includes regulatory compliance information that your system
administrator should review. You can also view this guide at
www.polycom.com/voicedocumentation.
Changes to This Guide
Major changes have occurred to Managing Contacts on page 2-12. The sections
related to Corporate Directory have been updated.
User Guide for the Polycom SoundStation IP 6000 Phone
iv
Contents
v
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Installing the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Connecting Network and Power Sources . . . . . . . . . . . . . . . . . . . . . . . 1–3
Power over Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Connecting Optional Extension Microphones . . . . . . . . . . . . . . . . . . . 1–5
Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Features of the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Understanding Line and Call Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11
Navigating Menus and Entering Data . . . . . . . . . . . . . . . . . . . . . . . . 1–12
2 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Updating Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Updating the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Updating the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . 2–3
Updating the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
Updating the Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Updating the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Selecting a Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Setting Distinctive Ring Tones for Contacts . . . . . . . . . . . . . . . . . 2–9
Adjusting the Speaker and Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Using Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12
Viewing Your Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Accessing Your Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Enabling Your Phone to Save Corporate Directory
Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
User Guide for the Polycom SoundStation IP 6000 Phone
vi
Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . 2–14
Adding Contacts Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Adding Contacts from Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
Adding Contacts to Your Contact Directory from a
Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Searching for Contacts in Your Local Contact Directory . . . . . 2–19
Searching for Contacts in Your Corporate Directory . . . . . . . . . 2–20
Updating Contacts in Your Local Contact Directory . . . . . . . . . . . . 2–21
Deleting Contacts from Your Local Contact Directory . . . . . . . . . . . 2–22
Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25
Understanding Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–26
3 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 3–1
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Placing Calls Using Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Ending Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Setting Up a Conference Using the Conference Soft Key . . . . . . 3–7
Setting Up a Conference with an Active Call and a
Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Holding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Splitting Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Ending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Performing a Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Performing a Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Forwarding Calls Statically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
Forwarding Calls Dynamically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
Managing Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Contents
vii
4 Using the Advanced Features of Your Phone . . . . . . . . . . . 4–1
Handling Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Updating Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Selecting Contacts to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Blocking Contacts from Viewing Your Status . . . . . . . . . . . . . . . . . . . 4–4
Using Your Blocked List to Unblock Contacts . . . . . . . . . . . . . . . 4–6
Monitoring the Status of Contacts in Your Buddy List . . . . . . . . . . . . 4–6
Integrating with Microsoft Office Live Communications
Server 2005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
Using Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Managing Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Sending Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
Restarting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 5–1
Installation Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . Safety Notices–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1
End-User License Agreement for Polycom® Software
User Guide for the Polycom SoundStation IP 6000 Phone
viii
1 - 1
1
Getting Started with Your Phone
This chapter provides basic installation instructions and information for
obtaining the best performance from your SoundStation IP 6000 conference
phone.
The phone is a next-generation phone with a modern industrial design, and
the latest advancements in Polycom voice technology.
Some of the key features of the phone include:
• Excellent wideband audio performance
• A console microphone with a range of up to ten feet
• Expansion microphones to accommodate large room sizes
• International language support
• Corporate Directory support
This chapter includes the following topics:
• Parts List on page 1-2
• Installing the Phone on page 1-2
• Registering the Phone on page 1-5
• Features of the Phone on page 1-6
• Understanding Line and Call Icons on page 1-11
• Navigating Menus and Entering Data on page 1-12
To read about how to change the settings on your phone, see Chapter 2,
Customizing Your Phone. To read about the phone’s basic features, see
Chapter 3, Using the Basic Features of Your Phone. To read about more
advanced features, see Chapter 4, Using the Advanced Features of Your
Phone.
If you require additional information or assistance with your new phone, see
your system administrator.
User Guide for the Polycom SoundStation IP 6000 Phone
1 - 2
Parts List
The following items are included in your basic SoundStation IP 6000 package:
• SoundStation IP 6000 Conference Phone
• 25-foot Network Cable
• Quick Start Guide
Make sure your phone package contains each item. If any item is missing, see
your system administrator.
Optional Accessories
The following items are optional accessories for your phone:
• AC Power Kit with:
— Power Adapter
— Regional Power Cord
— Power Insertion Cable
• External Microphone Kit with two extension microphones
Installing the Phone
This section describes how to install your phone. It includes the following
topics:
• Connecting Network and Power Sources on page 1-3.
• Connecting Optional Extension Microphones on page 1-5.
SoundStation IP 6000 Conference Phone
25-foot Network Cable
Quick Start Guide
Safety Notices - 1
Safety Notices
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your
product.
Governing Law
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited
Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
… 83 …

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