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Polycom SoundStation Duo Handleiding

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Pagina verder
Software 4.0.1 | August 2013 | 1725-19066-001 Rev C
USER GUIDE
Software 4.0.1 | August 2013 | 1725-19066-001 Rev C
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Polycom
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SoundStation
®
Duo Conference Phone User Guide
Copyright ©2013, Polycom, Inc. All rights reserved.
6001 America Center Dr
San Jose, CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
Trademarks
POLYCOM®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or
service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other
countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express
written permission of Polycom.
Disclaimer
While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom
makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any
typographical or other errors or omissions in the content of this document.
Limitation of Liability
Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this
document for any purpose. Information is provided “as is” without warranty of any kind and is subject to change without
notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective
suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including
without limitation, damages for loss of business profits, business interruption, or loss of business information), even if
Polycom has been advised of the possibility of such damages.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and
comments to VoiceDocumentationFeedback@polycom.com
.
Visit the Polycom Voice Support Center for software downloads, product documents, product licenses, troubleshooting
tips, service requests, and more.
Contents
Polycom, Inc. iii
Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Who this Guide is Written For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
How To Use this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
What’s New in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Conventions Used in this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introducing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Configuring Your Phone for SIP Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Configuring Your Phone for PSTN Mode . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your Phone’s Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Locating Functions on the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
What Displays on the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
SIP Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
PSTN Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Phone Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Line and Call Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Navigating Menus, Calls, and Information . . . . . . . . . . . . . . . . . . . . . . 17
Entering Data and Enabling Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2 Using Your Conference Phone in PSTN Mode . . . . . . . . . . . 23
Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Answering When Your Phone is Idle . . . . . . . . . . . . . . . . . . . . . . . . 24
Answering When You Have an Active or Held Call . . . . . . . . . . . 25
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
User Guide for the Polycom
®
SoundStation Duo
™
Conference Phone
iv Polycom, Inc.
Calling by Entering a Phone Number . . . . . . . . . . . . . . . . . . . . . . . 26
Calling from a Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Calling from a Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Calling from the Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Calling by Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
During Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Holding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . 31
Ending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Working with Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Clearing Call List Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Editing Call List Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Working with the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Searching the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Updating the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Adding Contact Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Updating Contact Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . 37
Deleting Contact Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Working with a Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connecting Mobile Phone and Computer Audio . . . . . . . . . . . . . . . . . . . . . 38
Setting the Audio Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Listening to Mobile Phone or Computer Audio . . . . . . . . . . . . . . . . . . 39
Listening to Mobile Phone or Computer Audio When Your
Conference Phone is Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Listening to Mobile Phone or Computer Audio When Your
Conference Phone Has an Active Call . . . . . . . . . . . . . . . . . . . . . . . 40
Listening to Mobile Phone or Computer Audio When Your
Conference Phone Has a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Ending Mobile Phone or Computer Audio Calls . . . . . . . . . . . . . . . . . 41
Holding Mobile Phone or Computer Audio Calls . . . . . . . . . . . . . . . . . 41
Creating Conference Calls with Mobile Phone or Computer Audio . 41
Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
About Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Changing Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . . . 43
Logging in to Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Logging In and Out of a Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Placing Calls from Phones that are in the Logged Out State . . . . . . . . 47
Contents
Polycom, Inc. v
Changing Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Controlling What is Heard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Setting Unique Ring Tones for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 49
Changing the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Changing the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Muting the Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Controlling What You See . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing the Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . 50
Changing the Time and Date Order . . . . . . . . . . . . . . . . . . . . . . . . . 51
Turning the Time and Date Display Off and On . . . . . . . . . . . . . . 51
Changing the Screen Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Changing the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Updating Your Phone’s Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Troubleshooting Phone Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3 Using Your Conference Phone in SIP Mode . . . . . . . . . . . . . 55
Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Handling Multiple Calls at a Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Answering When Your Phone is Idle . . . . . . . . . . . . . . . . . . . . . . . . 58
Answering When You Have Held Calls . . . . . . . . . . . . . . . . . . . . . 58
Answering When You’re in an Active Call . . . . . . . . . . . . . . . . . . . 59
Answering on Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Calling by Entering a Phone Number . . . . . . . . . . . . . . . . . . . . . . . 60
Calling by Entering an IP Address or URL . . . . . . . . . . . . . . . . . . . 61
Calling from a Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Calling from a Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Calling from the Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Calling by Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
While Your Phone Rings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Ignoring Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Rejecting Calls While Your Phone Rings . . . . . . . . . . . . . . . . . . . . . . . . 64
Forwarding Calls While Your Phone Rings . . . . . . . . . . . . . . . . . . . . . . 65
During Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
User Guide for the Polycom
®
SoundStation Duo
™
Conference Phone
vi Polycom, Inc.
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Holding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . 68
Splitting Conferences into Two Calls on Hold . . . . . . . . . . . . . . . . 69
Ending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Managing Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Changing the Way Calls are Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Forwarding Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Rejecting Calls from a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Diverting All Calls from a Contact to Another Party . . . . . . . . . . . . . . 74
Stopping All Calls (Do Not Disturb) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Working with Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Clearing Call List Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Editing Call List Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Working with the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Searching the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Updating the Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Adding Contact Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Updating Contact Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . 80
Deleting Contact Directory Entries . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Working with a Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Searching the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Saving Your Corporate Directory Search Results . . . . . . . . . . . . . . . . . 82
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Updating Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Selecting Contacts to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Blocking Contacts from Viewing Your Status . . . . . . . . . . . . . . . . . . . . 84
Using Your Blocked List to Unblock Contacts . . . . . . . . . . . . . . . . 85
Monitoring the Status of Contacts in Your Buddy List . . . . . . . . . . . . . 86
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Using Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Reading and Managing Instant Messages . . . . . . . . . . . . . . . . . . . . . . . 87
Sending Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Connecting Mobile Phone and Computer Audio . . . . . . . . . . . . . . . . . . . . . 89
Setting the Audio Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Listening to Mobile Phone or Computer Audio . . . . . . . . . . . . . . . . . . 90
Listening to Mobile Phone or Computer Audio When Your
Conference Phone is Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Listening to Mobile Phone or Computer Audio When Your
Conference Phone Has an Active Call . . . . . . . . . . . . . . . . . . . . . . . 91
Contents
Polycom, Inc. vii
Listening to Mobile Phone or Computer Audio When Your
Conference Phone Has Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Ending Mobile Phone or Computer Audio Calls . . . . . . . . . . . . . . . . . 92
Holding Mobile Phone or Computer Audio Calls . . . . . . . . . . . . . . . . . 92
Creating Conference Calls with Mobile Phone or Computer Audio . 92
Broadcasting Messages Using Push-to-Talk and Group Paging . . . . . . . . 93
Push-to-Talk Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Sending and Receiving PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . 94
Replying to PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Ending PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Adjusting the Volume of PTT Broadcasts . . . . . . . . . . . . . . . . . . . . 98
Configuring PTT Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Group Paging Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Sending and Receiving Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Adjusting the Volume of Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Configuring Group Paging Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
About Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Changing Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . . 107
Logging in to Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Logging In and Out of a Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Placing Calls from Phones that are in the Logged Out State . . . . . . . 110
Changing Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Sharing Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Integrating with Microsoft Lync Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Controlling What is Heard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Setting Unique Ring Tones for Contacts . . . . . . . . . . . . . . . . . . . . . . . . 113
Changing the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Changing the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Muting the Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Controlling What You See . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Changing the Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Changing the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Changing the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . 115
Changing the Time and Date Order . . . . . . . . . . . . . . . . . . . . . . . . 115
Turning the Time and Date Display Off and On . . . . . . . . . . . . . 115
Changing the Screen Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Changing the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Updating Your Phone’s Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
User Guide for the Polycom
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™
Conference Phone
viii Polycom, Inc.
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting Phone Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Appendix: Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . .129
PSTN Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
SIP Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
SIP Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
End-User License Agreement for Polycom
®
Software
ix
Introduction
Who this Guide is Written For
This guide contains overview information for people who are just starting to
learn about the Polycom
®
SoundStation
®
Duo Conference Phone, or who have
experience, but need a quick refresher. It is intended for beginning users, as
well as intermediate and advanced users who want to learn about the phone’s
features.
How To Use this Guide
Since the SoundStation Duo can operate in two different modes, this guide
contains separate chapters for operating your phone in Public Switched
Telephone Network (PSTN) mode and Session Initiation Protocol (SIP) mode.
Make sure you read the chapter that applies to your particular phone setup. If
you don’t know which mode your phone uses, ask your system administrator.
General information about the phone, such as how to operate the phone,
navigate menus, and enter information, is described in a common chapter,
Getting Started.
This guide includes these sections:
• Chapter 1, Getting Started This chapter contains general information
about the phone, such as how to operate the phone, navigate menus, and
enter information. This chapter applies to both PSTN and SIP modes.
• Chapter 2, Using Your Conference Phone in PSTN Mode This chapter
contains specific information about operating your phone in PSTN mode.
• Chapter 3, Using Your Conference Phone in SIP Mode This chapter
contains specific information about operating your phone in SIP mode.
• Safety Notices This section contains important safety and compliance
information.
• Appendix: Menu Structure This appendix provides a list of all the
menus and submenus that display in both PSTN and SIP mode.
• End-User License Agreement for Polycom® Software
Polycom
®
SoundStation
®
Duo Conference Phone User Guide
x
What’s New in This Guide
This user guide has been updated to include new information and features.
The following section has been added to this edition:
• ”Using Buddy Lists” on page 82
• ”Integrating with Microsoft Lync Server” on page 112
Conventions Used in this Guide
Specific terms are used throughout this guide to explain a phone state or
feature, or how to navigate phone menus, use phone features, and configure
phone settings. You’ll need to know what these terms mean, and how to
perform any associated actions on the phone. These terms include:
•KeyThis term refers to any button on the phone console.
•KeypadThis terms refers to all the keys (the ‘buttons’) on the phone
console.
•DialpadThis term refers to the area of the keypad you use to enter
numbers and characters. The dialpad consists of all the number keys, as
well as the and keys, as shown next.
•PressThis action refers to depressing a key on the keypad.
• Select This action refers to selecting any menu item to display submenus
or options, or to activate a phone setting. To select an item, scroll to the
item or setting, and then press the Select soft key or press the Select key,
.
•Scroll This term describes two actions:
Before you read this guide, it is important to understand that certain phone features
are configurable by your system administrator or determined by your phone
environment. As a result, some features may not be available or may operate
differently on your phone. The examples and figures in this guide may not directly
reflect what displays on your phone screen.
Introduction
xi
— Pressing either the Up Arrow key, , or the Down Arrow key, ,
to move up or down a list. When the instructions say to ‘scroll to’ an
item, press or until you reach the item. When you reach an
item, the item will either be highlighted, or an insertion point (a
blinking line) will display next to the item. The Up and Down Arrow
keys are also referred to as the ‘Scroll keys.’
— The scrolling behavior in the phone’s status bar (the top-most area of
the screen). When your phone has multiple notifications, the
information continuously scrolls one after the other in the status bar.
• Toggle This action describes pressing the same key twice to alternate
back and forth between two states. It’s often used to describe how to turn
on or off a phone feature, or how to enable or disable phone settings.
•Idle This term refers to the phone when it doesn’t have any active or
held calls.
• Idle screen This term refers to the phone’s ‘Home’ screen. The idle
screen displays when your phone doesn’t have any active or held calls,
and you haven’t accessed any features or the Main Menu.
• Call This term refers to any call (including a conference call) that is
active or held.
• Active call This term refers to a call (including a conference call) you’re
currently in. An active call has audio associated with it.
•Held callThis term describes any call (including a conference call) that
is on hold. Held calls do not have audio associated with them.
•Soft keyThis term describes the context-sensitive functions that display
along the bottom of the screen. The soft keys update depending on the task
you are performing. When the instructions say to press a soft key, press
the key on the phone console that is directly below the function you want
to invoke. For example, to press the New Call soft key, press the key
( )on the phone console directly below ‘New Call.’
• Press , and then select Submenu > Submenu > Submenu This
annotation describes how to access a menu and submenus. The first entry
describes the key you have to press to access the Main Menu, and
subsequent entries describe submenus you have to select. Each submenu
name is separated by a ‘greater than’ symbol.
•SettingThe name of a field for which you can define information or
choose an option.
•FieldThis term describes the area of the screen next to a setting in which
you can enter information or select an option.
•OptionOne of a series of items you can select for a phone setting. For
example, the Auto Reject field has two options: Enabled and Disabled.
Polycom
®
SoundStation
®
Duo Conference Phone User Guide
xii
• View/Choose an option Certain settings have a series of options. To
view all the options in a field, scroll to the field, and then press
repeatedly. To cycle back through the options, press repeatedly. To
choose an option, press repeatedly until the option displays.
• Enable/Disable To enable or disable a setting, scroll to the setting, and
then toggle the Right Arrow key, , to alternate between Enabled or
Disabled.
Related Documents
For additional information about the SoundStation Duo phone, see the
following documents:
• User documents:
— Polycom SoundStation Duo Quick User Guide This two-page
document is a quick reference on how to use the phone’s most basic
features. It also briefly describes what displays on the phone screen
and how to navigate the phone and enter information.
• Setup and maintenance documents:
— Polycom SoundStation Duo Quick Start Guide This two-page
document describes the contents of your phone package, how to
assemble your phone, and how to connect your phone depending on
the mode you will use.
— Polycom UC Software Administrator’s Guide This guide provides
detailed information about setting up and configuring your phone. It
describes every phone feature and parameter, and how to configure
each feature and set each parameter.
You can access each guide from the SoundStation Duo Support Web page. You
can also find the Quick Start Guide in your phone package.
1
1
Getting Started
Introducing Your Phone
The SoundStation Duo conference phone is a dual-mode conference phone
that can operate in one of the following standard telephony modes:
• PSTN mode—In this mode, the phone is connected to a standard (analog)
phone jack so calls can be made using the Public Switched Telephone
Network (PSTN).
• SIP mode—In this mode, the phone is connected to a Session Initiation
Protocol (SIP) server so calls can be made over Internet Protocol (IP)
networks. In SIP mode, phones can use advanced features such as
messaging, forwarding, and transferring.
Your phone can be set up to operate in either mode. The mode your phone
operates in determines what features your phone will have.
Before You Use Your Phone
Generally, your phone will be deployed with multiple other phones. In this
case, your system administrator will configure the phone parameters
beforehand, so that after your phone is set up, the phone will be registered (for
SIP mode) or connected (for PSTN mode) and ready to use.
Your phone may be set up so that if it is unable to operate in SIP mode, it will
automatically switch—or ‘fail over’—to PSTN mode. When it fails over to
PSTN mode, SIP features (such as forwarding, transferring, and messaging)
will be unavailable.
During failover, all SIP calls will end. However, you will be able to place PSTN
calls immediately, without having to restart the phone. When SIP connectivity
is re-established, ongoing PSTN calls will continue. Subsequent calls you place
will use SIP mode.
Polycom® SoundStation® Duo Conference Phone User Guide
2
Configuring Your Phone for SIP Mode
If your phone is set up to operate in SIP mode, and isn’t part of a large phone
deployment, your phone may not be registered after it’s set up. Before you use
your phone, you or your system administrator will need to register it. For
detailed information on how to register your phone after it’s set up, see Quick
Tip 44011: Register Standalone SoundPoint IP, SoundStation IP, and Polycom VVX
1500 Phones.
Configuring Your Phone for PSTN Mode
If your phone is set up to operate in PSTN mode, and no initial configuration
has been set, the first time the phone starts, you’ll be prompted to enter certain
information. Your phone requires this information to operate properly.
To configure your phone for PSTN use:
1 After your phone starts for the first time, the Select Country screen
automatically displays, as shown next. Use the Down Arrow key to select
the country your phone operates in, and then press the Select soft key.
2 After you select the country, the Select Language screen displays, as
shown next. Use the Down Arrow key to select the language you want
your phone to display, and then press the Select soft key.
Your phone will only fail over from SIP to PSTN mode. It cannot fail over from PSTN
to SIP mode.
Getting Started
3
After you enter the country and language, your phone updates its settings and
displays the idle screen, as shown next. If your phone line is connected, the
Connected icon, , displays, and you can place and answer calls. If your
phone line is unconnected, the Unconnected icon, , displays.
About Your Phone
This section describes the phone’s features, the icons that display on the
screen, and how to navigate menus and enter data. It also provides a link to
helpful tips to use when you’re in a conference call.
Connected icon
Polycom® SoundStation® Duo Conference Phone User Guide
4
Your Phone’s Hardware
2.5 mm jack to
connect mobile phone
or computer audio
Security slot to connect
a laptop cable lock
Microphone
Indicator
Light
Indicator
Light
Indicator Light
Microphone
Microphone
Speaker
Getting Started
5
Name Description
Speaker Provides ringer and hands-free audio output.
Microphones Provide 360-degree coverage to transmit sound to other phones. Your phone has
three internal microphones.
Indicator Lights The lights illuminate to indicate the following:
• Solid red You’ve muted a call. Or, a phone you share a line with has an active
or held call (SIP mode only).
• Flashing red You’ve placed a call on hold.
• Solid green A dial-tone is available, dialing is in-progress, or a call is active.
• Flashing green The party you’re talking with has placed the call on hold.
• Fast-flashing green Your phone’s ringing.
2.5mm Jack A connector on the left-side of the phone that allows you to attach an optional Mobile
Phone Cable (to attach a mobile phone) or an optional Computer Calling Cable (to
attach a computer) to your phone. The cables let you carry on conversations from a
mobile phone or computer calling application using your conference phone.
Security Slot A connector on the right-side of your phone that allows you to attach a laptop cable
lock to your phone so you can secure it to a desktop. The lock connects to the slot,
and then you can secure the cable to the desktop. You can use any laptop cable lock
that fits into the slot.
External Microphone Jacks Connectors on the back of your phone that allow you to attach two external
microphones. The microphones are available with the optional External Microphone
Kit.
Polycom® SoundStation® Duo Conference Phone User Guide
6
Locating Functions on the Keypad
You use the keypad on the phone to access features, handle calls, adjust the
volume, navigate screens, enter data, and select options.
.
Keys to access soft keys
Access context-sensitive
features
Menu key
Opens the Main Menu
or returns you to the
idle screen
Navigation keys
Scroll menus and
lists, view call and
speed dial lists,
and enable phone
settings
Volume Up key
Increases the
sound of the
ringer and
speaker
Dialpad
Enters
characters
and selects
menu items
Volume Down key
Decreases the
sound of the
ringer and
speaker
Mute key
Mutes
microphone audio
from being heard
at the far-end
Call key
Places, answers,
and ends calls
Conference key
Creates
conferences or
answers calls
Redial key
Redials numbers
Select key
Selects and
enables/disables
items
Getting Started
7
Key Press the key to do this ...
Keys that access
soft keys on the
phone screen
Activate a soft key on the screen.
These four keys access the soft keys that display on the phone screen. Depending on the
screen you view, different soft keys display on the screen. To select a soft key, press the key
under the soft key you want. If there are more than four functions available on a screen, press
the More soft key to view additional functions.
Call Key Place, answer, or end calls.
Conference Key • Create a conference call with the person you’re talking with and another party, or add
another party to an existing conference call.
• Answer an incoming call if you already have a call, and switch between a held call and an
active call (PSTN mode only).
Redial Key Redial the last call you placed.
Dialpad Keys Enter numbers, letters, spaces, and special characters, and to select menu items.
Tips:
• Press the 1 key to enter special characters (when in uppercase or lowercase mode).
• Press the * key to enter special characters. Tip: Press once (or twice quickly if in numerical
mode) to enter a dot. Or, press once to ‘Page Up’ when lists display on more than one
screen.
• Press the 0 key to enter special characters and spaces. Tip: Press three times quickly
(when in uppercase or lowercase mode) to enter a blank space.
• Press the # key to enter special characters. Tip: Press once (or twice quickly if in numerical
mode) to enter @. Or, press once to ‘Page Down’ when lists display on more than one
screen.
Menu Key • Access phone features, settings, and configuration information.
• Exit the current screen and return to the idle screen.
Select Key Select and enable/disable menu items.
Polycom® SoundStation® Duo Conference Phone User Guide
8
Arrow/Scroll
Keys
Navigate menus and lists, view call and speed dial lists, and enable and disable phone
settings.
Press the Up Arrow key/Scroll key to:
• Scroll up through lists that display on one or more screens.
• Scroll through calls.
• View the Speed Dial Information screen from the idle screen.
Press the Left Arrow key to:
• Return to the previous menu.
• View the Received Calls list from the idle screen.
• Toggle between the Enabled and Disabled options for a phone setting.
Press the Down Arrow key/Scroll key to:
• Scroll down through lists that display on one or more screens.
• Scroll through calls.
• View the Missed Calls list from the idle screen.
Press the Right Arrow key to:
• Select menu items.
• View the Placed Calls list from the idle screen.
• Toggle between the Enabled and Disabled options for a phone setting.
Volume Down
Key
• Decrease the sound of the speaker during a call.
• Decrease the sound of the ringer when your phone is idle.
Volume Up Key • Increase the sound of the speaker during a call.
• Increase the sound of the ringer when your phone is idle.
Mute Key Toggle the microphone on or off to:
• Mute the microphone audio from being heard at the far end of the call.
• Unmute the microphone so you can be heard at the far end of the call.
Key Press the key to do this ...
Getting Started
9
What Displays on the Screen
What displays on your phone screen depends if your phone is in SIP or PSTN
mode. To determine what mode your phone is in, see your system
administrator.
SIP Mode
The following items display on your phone screen when it operates in
SIP mode.
SIP Screen Item Description
Status bar The top-most line on the screen that can display the following: call and line information,
your phone number, name of the screen you’re viewing, scrolling notifications, the date
and time, and incoming call information.
Line and Call icon Shows line status when the phone is idle, and call status when the phone has a call.
Phone number
(if enabled)
Your phone number.
Notifications Indicate that you have messages, missed calls, or have enabled a certain feature, such
as call forwarding or Do Not Disturb. Notifications scroll one after another, together with
the date and time.
Polycom® SoundStation® Duo Conference Phone User Guide
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Position indicator An arrow to indicate your position in a list:
—You are at the top of the list. You can only scroll down.
—You can scroll up or down.
—You are at the end of the list. You can only scroll up.
Call counter If you have more than one call, a call counter indicates which call you’re viewing and the
total number of calls you have. For example, in the figure below, ‘1’ indicates that you’re
viewing the first call in the list (the most recent call) and ‘2’ indicates that you have a total
of two calls.
Date and time When your phone is idle, the date and time display in the center of the screen. During a
call, the date and time display in the status bar.
SIP Screen Item Description
Getting Started
11
Call information Information about the person you’re talking with. If you called someone, To: displays. If
someone calls you, From: displays. If you’re in a conference call, Active:Conference
displays.
Call timer A timer to indicate how long the call has taken place. When a conference call starts, the
timer re-starts at 0 seconds.
Soft keys The functions you can access by pressing the key on the keypad directly below the
function. Soft keys update depending on the screen that displays.
For example, for the screen shown next, to save information, press the key () directly
below the Save soft key.
SIP Screen Item Description
Polycom® SoundStation® Duo Conference Phone User Guide
12
PSTN Mode
The following items display on your phone screen when it operates in PSTN
mode.
PSTN Screen Item Description
Status bar The top-most line on the screen that can display the following: call and line information,
name of the screen you’re viewing, scrolling notifications, the date and time, and
incoming call information.
Line and Call icon Shows line status when the phone is idle (for example, it indicates if the PSTN line is
connected or DND is enabled), and call status (for example, it indicates if dialing is in
progress or if the phone has an active call).
Notifications Indicate that you have missed calls or have enabled a certain feature. If you have more
than one notification, they scroll one after another.
Position indicator An arrow to indicate your position in a list of information or menu items:
—You’re at the top of the list. You can only scroll down.
—You can scroll up or down.
—You’re at the end of the list. You can only scroll up.
Getting Started
13
Call counter If you have more than one call, a call counter indicates which call you’re viewing and the
total number of calls you have. For example, in the figure below, ‘1’ indicates that you’re
viewing the first call in the list (the most recent call) and ‘2’ indicates that you have a total
of two calls.
Date and time When your phone is idle, the date and time may display in the center of the screen, or, if
you are in a call, in the status bar.
Note
: Your phone may not display the date and time. For information about displaying
the date and time, see Changing the Time and Date Display on page 50.
PSTN Screen Item Description
Polycom® SoundStation® Duo Conference Phone User Guide
14
Call information Information about the person you’re talking with. If you called someone, To: displays. If
someone calls you, From: displays. If you’re in a conference call, Active:Conference
displays.
Note: For incoming calls, the name and number of the party you’re talking with only
displays if your phone is configured to support Caller ID, and the Caller ID feature is
available in your area. Caller ID is not supported in Japan.
Call timer A timer to indicate how long the call has taken place. When a conference call starts, the
timer re-starts at 0 seconds.
Soft keys The functions you can access by pressing the key on the keypad directly below the
function. Soft keys update depending on the screen that displays.
For example, for the screen shown next, to save information, press the key () directly
below the Save soft key.
PSTN Screen Item Description
Getting Started
15
Phone Status Indicators
Phone status is indicated by three indicator lights located above the phone’s
microphones, and by a Line and Call icon located on the top-left of the screen.
Indicator Lights
Three indicator lights indicate phone or call status. They illuminate to indicate
the following:
•Solid redYou’ve muted a call, or a phone you share a line with has an
active or held call (SIP mode only).
• Flashing red You’ve placed a call on hold, you have messages, or a
phone you share a line with has a held call (SIP mode only).
• Solid green A dial-tone is available, dialing is in progress, or a call is
active.
• Flashing green The party you’re talking with has placed the call on hold.
• Fast-flashing green Your phone’s ringing.
Indicator
Light
Indicator Light
Indicator
Light
Line and
Call icon
Polycom® SoundStation® Duo Conference Phone User Guide
16
Line and Call Icon
The Line and Call icon changes depending if the phone is idle or has a call.
When the phone is idle, the icon displays line status, such as Forwarding
enabled. During a call, the icon displays call status. For example, the call status
could indicate that dialing is in progress or an active call is taking place.
Certain Line and Call icons do not apply to PSTN mode. Therefore, not all icons
listed in the table below will display in PSTN mode.
Icon Line or Call State Description
Active call that
uses Polycom
®
HD Voice™
technology
A call is in progress using Polycom HD Voice. The
active call icons merge into one icon on the phone
screen. For example:
Active call
that doesn’t use
Polycom HD
Voice
A call is in progress that doesn’t use
Polycom HD Voice.
Conference A conference call is in progress.
Dialing The phone is dialing a number.
Do Not Disturb
(SIP mode only)
The Do Not Disturb (DND) feature is enabled on
your phone. Your phone will not ring. All calls will
display in the Missed Calls list.
Forwarding
(SIP mode only)
The call forwarding feature has been enabled on
your phone. All incoming calls will be forwarded to a
number you have specified.
Held call A call or conference is on hold.
Held call on a
shared line
(SIP mode only)
A call or conference is on hold on your phone,
which shares a number with another phone or
phones.
Getting Started
17
Navigating Menus, Calls, and Information
To navigate menus and calls, as well as information that displays on more than
one screen, use the tips in the following table.
Registered line
(for SIP mode)
or
Connected line
(for PSTN mode)
The phone can place and receive calls.
Registered,
shared line
(SIP mode only)
The phone, which shares a number with another
phone or phones, can place and receive calls.
Ringing The phone is ringing.
Unregistered line
(for SIP mode)
or
Unconnected line
(for PSTN mode)
The phone is unable to place and receive calls.
Message
(SIP mode only)
You have a new voicemail or instant message.
Icon Line or Call State Description
Note
After 20 seconds of inactivity, the idle screen automatically displays, unless you’ve
selected a field to update.
If you want to... Then do this...
Enter the main menu
Press .
Exit the main menu and return
to the idle screen
Press .
Return to the previous menu
Press or the Back soft key.
Polycom® SoundStation® Duo Conference Phone User Guide
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Scroll (move up or down)
through lists that display on
more than one screen
Press one of the Scroll keys: (to scroll up)
or (to scroll down).
You can tell if a list continues on another screen
because the status bar displays an arrow at the
top-right of the screen to indicate where you are:
• If more information is above and below,
displays to indicate that you can either scroll
up or down.
• If you are at the end of the list, displays
to indicate that you can only scroll up.
• If you are at the start of the list, displays
to indicate that you can only scroll down.
Scroll page-by-page through
lists that display on more than
one screen
• Press to Page Up.
• Press to Page Down.
Select a soft key
Press directly below the soft key you want to
access.
Select a menu item Do one of the following:
• Scroll to the menu item using one of the
Scroll keys ( or ), and then press
, , or the Select soft key.
or
• Press the dial pad key that corresponds to
the item in the numbered menu list.
For example, to select the second menu
item, press .
View a list of field options
Scroll to the field, and then press or .
View additional soft keys Press the More soft key.
Scroll through active/held calls
Press or .
If you want to... Then do this...
Getting Started
19
Entering Data and Enabling Items
To enter data and enable fields or menu items, use the tips in the following
table.
After 20 seconds of inactivity, the idle screen automatically displays, unless you’ve
selected a field to edit.
If you want to... Then do this...
Enter numbers Press the dial pad key with the corresponding
number.
Enter letters Press the dial pad key with the corresponding
letter one or more times quickly. By quickly
pressing a dial pad key, you cycle through the
letters on the key.
For example:
• To enter ‘A,’ press once.
• To enter ‘B,’ press two times quickly.
• To enter ‘C,’ press three times quickly.
To enter multiple letters that appear on the same
key, enter a letter, and then wait for about three
seconds before you enter the next letter. For
example:
• To enter ‘BB,’ press two times, wait for
three seconds, and then press two
times again.
Enter the next character
without deleting the previous
character
Enter a character, wait for three seconds, and
then enter the next character.
For example, if you want to enter the same letter
twice, enter the letter, wait for three seconds,
and then enter the letter again.
Enter numbers, uppercase
letters, or lowercase letters
Press the 1/A/a soft key one or more times to
select numerical, uppercase, or lowercase mode
(the mode you select will display in the status
bar). Then, press the dial pad key with the
number or letter you want one or more times
quickly.
Note: The phone may automatically choose
numerical, uppercase, or lowercase mode for
you, depending on the function you’re
performing.
Polycom® SoundStation® Duo Conference Phone User Guide
20
Enter special characters • Press or one or more times
quickly.
• To enter other special characters, press
or one or more times quickly
(when in uppercase or lowercase mode).
• To enter a dot, press once (or twice
quickly if in numerical mode).
• To enter @, press once (or twice
quickly if in numerical mode).
Note: Sometimes the mode (numbers, or
uppercase or lowercase letters) you choose
determines the special characters you can
access. For example, if you press in
numerical mode, you can access the # and @
characters. If you press in lowercase or
uppercase mode, you can access the @, :, /, ~,
_, ?, and = characters.
Enter an IP address or URL
when you’re placing a call
• To enter numbers or letters, press the
corresponding dial pad keys one or more
times. For example:
-To enter ‘2,’ press once.
-To enter ‘a,’ press two times quickly.
-To enter ‘b,’ press three times quickly.
-To enter ‘c,’ press four times quickly.
• To enter a dot, press once.
• To enter a *, press two times quickly.
• To enter a /, press once.
• To enter @, press seven times quickly.
Enter letters using a different
character set
Press the Encoding soft key one or more times.
When in text entry mode, the character set you
select displays in the title bar.
Enter a blank space
Press three times quickly (in uppercase or
lowercase mode).
Delete characters you entered Press the << soft key. (You may have to press
the More soft key to see the << soft key.)
Enable or disable fields
Toggle .
Enable or disable menu items
Press .
If you want to... Then do this...
Getting Started
21
Using the Web Configuration Utility
This user guide explains how to update phone settings from your phone, using
your phone’s menu system. If you want, you can update these settings
remotely with the Polycom Web Configuration Utility.
The phone’s Web Configuration Utility enables you to view and configure
phone behavior from a computer using any compatible Web browser. The
Utility provides a browser-friendly view of your phone’s current settings.
Using the utility, you can perform many of the same updates from your
computer that you can perform using your phone’s menu system.
You can access the Utility using any compatible Web browser installed on a
computer that resides on the same network as your phone. Before you begin,
you’ll need to know the IP address of your phone, and the Password login
credentials of the phone user.
To access the Web Configuration Utility for your phone:
1 Launch a Web browser from a computer on the same network as your
phone.
2 In the Address Bar of your Web browser, enter the IP address of your
phone.
The IP address is comprised of four sets of numbers separated by periods.
For example, if your phone’s IP address is 123.22.3.4, enter 123.22.3.4 in the
address bar.
3 Press the Enter key.
4 From the Web Configuration Utility login screen, select User, and then
enter the User password.
5 Click Submit.
The Web Configuration Utility Home screen is displayed.
For detailed information on accessing, navigating, and using the Utility, see the
Polycom Web Configuration Utility User Guide, available from the SoundStation
Duo Support Web page.
The factory default password for a User is 123.
Polycom® SoundStation® Duo Conference Phone User Guide
22
23
2
Using Your Conference Phone in
PSTN Mode
In this chapter, you’ll learn how to use your phone when it operates in PSTN
mode. When your phone uses PSTN mode, it has all the features of a basic
‘landline’ phone, such as the ability to hold a call, speed dial contacts, set up
conferences, and access a contact directory. If your phone is connected to a
regular phone jack, it can operate in PSTN mode.
This chapter includes these topics:
• Calling and Answering on page 24
• During Calls on page 29
• Working with Call Lists on page 32
• Working with the Contact Directory on page 34
• Working with a Corporate Directory on page 37
• Connecting Mobile Phone and Computer Audio on page 38
• Locking and Unlocking the Phone on page 42
• Logging in to Phones on page 44
• Controlling What is Heard on page 48
• Controlling What You See on page 50
• Updating Your Phone’s Configuration on page 53
• Restarting Your Phone on page 54
• Troubleshooting Phone Issues on page 54
Polycom® SoundStation® Duo Conference Phone User Guide
24
Calling and Answering
Your phone can handle one active call or conference call at any one time. If call
waiting is enabled, your phone can handle two separate calls at one time: one
active call and one held call.
During a call, the phone displays the duration of the call, and the Line and Call
icon to indicate call status, as shown next. If your phone supports Caller ID,
and it’s correctly configured, then the name and number of the party you’re
talking with also displays.
During a call, the soft keys update so you can perform specific tasks.
For information on what the Line and Call icon indicates, see .
Answering Calls
You can answer a call when your phone is idle. If call waiting is enabled on
your phone, you can answer an incoming call when you have an active or held
call.
Answering When Your Phone is Idle
If your phone is idle and you have an incoming call:
• Your phone rings and the indicator lights flash green.
For incoming calls, the name and number of the party you’re talking with only
displays if your phone is configured to support Caller ID, and the Caller ID feature is
available in your area. Caller ID is not supported in Japan.
Context-sensitive soft keys that display during a call
Name and
number
of person
you’re
talking with
Call
duration
Line and Call icon
Note
If your phone is enabled with the lock feature, or you want to use your phone with
computer or mobile phone audio, see the following:
• Locking and Unlocking Your Phone on page 43.
• Connecting Mobile Phone and Computer Audio on page 38.
Using Your Conference Phone in PSTN Mode
25
• The Ringing icon displays in the status bar.
• Caller information displays in the center of the screen (if your phone
supports Caller ID and it’s correctly configured).
To answer the call, press the Answer soft key or . If your phone has a
silent ring (see Changing the Ring Tone on page 48), you have to press the
Answer soft key to answer the call.
Answering When You Have an Active or Held Call
If call waiting is enabled on your phone, you can answer a call when you’re
already in a call. When you answer the incoming call, the existing call will be
held. The incoming call cannot be joined into the existing call; only outgoing
calls can be joined into a conference call.
You can switch between the active call and the held call at any time. If you end
the active call, the held call automatically becomes the active call.
When a call arrives when you’re in a call, you’ll hear a call waiting beep. The
call won’t display on the phone screen. To answer the call, you need to activate
a hook flash—a quick off-hook/on-hook/off-hook cycle (just like picking up a
handset, putting it back in its cradle, and then picking it up again)—to signal
your phone to perform a special task. A special task includes placing an active
call on hold so another call can be placed, or connecting three parties in a
conference.
When you activate a hook flash, ‘Flash’ displays on the screen for about one
second, as shown next.
Ringing icon
Incoming
call
information
You won’t hear a call waiting beep if you have a held call. After you resume the held
call, you’ll hear the beep, and can answer the call.
Polycom® SoundStation® Duo Conference Phone User Guide
26
To answer a call when you’re in a call:
>> When you hear the call waiting beep, press or the Confrnc soft key to
activate a hook flash. The original call is placed on hold, and the incoming
call becomes the active call.
To switch between an active call and a held call:
>> Press or the Confrnc soft key to activate a hook flash. The active call
is held, and the held call becomes the active call.
Calling
You can place a call by:
• Entering a phone number.
• Choosing an entry in a call list, directory, or speed dial list.
• Redialing the previously placed call.
Calling by Entering a Phone Number
You can place a call with a dial tone (off-hook dialing) or without a dial tone
(on-hook dialing).
To call off-hook:
1 Press or the New Call soft key to obtain a dial tone.
2 Enter the number you want to call.
To call on-hook:
>> Enter the number you want to call, and then press the Dial soft key.
Calling from a Call List
You can choose a record in a missed, placed, or received call list and dial the
associated party.
Note
If your phone is locked, see Locking and Unlocking Your Phone on page 43 for
information on placing calls when your phone is locked.
Using Your Conference Phone in PSTN Mode
27
To call from a call list:
1 From the idle screen, press one of the arrow keys to access a call list.
2 From the call list screen, scroll to the entry you want to dial, and then
press the Dial soft key.
Calling from a Directory
You can call a contact from your Contact Directory.
To call from the Contact Directory:
1 Press , and then select Features > Contact Directory.
2 From the Directory screen, scroll to the contact you want to call, and then
press the Dial soft key.
Calling from the Speed Dial List
You can assign a speed dial number to any contact in your Contact Directory
so you can dial the contact automatically.
To call using speed dial:
1 From the idle screen, press . If you have held calls, press the
New Call soft key, and then press .
2 From the Speed Dial Info screen, do one of the following:
— Enter the contact’s speed dial number.
To view this call list... Press this arrow key...
Missed calls
Received calls
Placed calls
Note
• To create a contact with a speed dial number, see Updating the Contact
Directory on page 34.
• To locate a contact’s speed dial number, search for the contact in the Contact
Directory, and then scroll to the contact’s Speed Dial Index field. To search for a
contact, see Searching the Contact Directory on page 34.
Polycom® SoundStation® Duo Conference Phone User Guide
28
or
— Scroll to the contact you want to call, and then press the Dial soft key.
The call is placed.
Calling by Redialing
You can redial the last call you placed, or search a list of placed calls to find a
previously-dialed number.
To dial the last placed call:
>> Press .
To dial a previously dialed number:
1 From the idle screen, press .
2 From the Placed Calls list, scroll to the number you want to dial, and then
press the Dial soft key.
Ending Calls
How you end a call depends if you have an active or held call.
To end an active call:
>> Press or the End Call soft key. If you have a held call, it will
automatically become the active call.
To end a held call:
>> Press the Resume soft key, and then press .
To end a call from your computer or mobile phone, see Ending Mobile Phone or
Computer Audio Calls on page 41.
Using Your Conference Phone in PSTN Mode
29
During Calls
During a call, you can:
• Place the call on hold.
• Set up a conference call between yourself, the party you’re talking to, and
another party.
If call waiting is enabled on your phone, you can also answer an incoming call
(see Answering When You Have an Active or Held Call on page 25).
Holding and Resuming Calls
You can place a call on hold. When a call is on hold, the indicator lights flash
red, and the Hold icon displays in the status bar, as shown next. If a call is held,
you can’t hear the far-site, and the far-site can’t hear you.
To hold an active call:
>> During the call, press the Hold soft key.
To hold an active call when you have a held call:
>> Press or the Cnfrnc soft key to activate a hook flash.
The call you were in is held, and the held call becomes the active call.
To resume a held call:
>> While a call is on hold, press the Resume soft key.
To resume a held call when you’re in a call:
>> Press or the Cnfrnc soft key to activate a hook flash.
The held call becomes the active call, and the call you were in is held.
Note
For information on placing computer or mobile phone audio on hold, see
Connecting Mobile Phone and Computer Audio on page 38.
Hold icon
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30
Hosting Conference Calls
The number of parties you can add to a conference call depends on how your
phone system is set up. Check with your system administrator for the exact
number.
After you set up a conference, you can place the conference call on hold or end
your connection to the conference call participants. You may be able to add
additional parties to the conference.
Setting Up Conferences
If you’re in a call, you can add another party to the call by pressing the
Confrnc soft key or .
To set up a conference, you need to activate a hook flash. A hook flash is a
quick off-hook/on-hook/off-hook cycle (just like picking up a handset,
putting it back in its cradle, and then picking it up again). This action signals
your phone to perform a special task, such as placing an active call on hold so
another call can be placed, or connecting three parties in a conference.
When you activate a hook flash, ‘Flash’ displays on the screen for about one
second, as shown next.
To set up a conference:
1 Call the first party.
2 After the first party answers, press or the Confrnc soft key to
activate a hook flash. The active call is placed on hold.
3 Wait for a dial tone, and then place a call to the party you want to add to
the call.
One of the parties in a conference call can be a mobile phone or computer audio
source. For information on setting up and managing conferences with computer or
mobile phone audio, see Connecting Mobile Phone and Computer Audio on
page 38.
For tips on hosting a conference call and conference call etiquette, see Polycom
Conference Call Etiquette.
Using Your Conference Phone in PSTN Mode
31
4 After the party answers, press or the Confrnc soft key to activate
another hook flash. All parties join the conference, and the
Active:Conference screen displays, as shown next.
5 To add additional parties to the conference, press or the
Confrnc soft key, and then repeat steps 3 and 4.
Holding and Resuming Conferences
When you place a conference call on hold, you place the other conference
participants on hold.
To place a conference call on hold:
>> From the Active:Conference screen, press the Hold soft key.
The Hold:Conference screen displays. The other conference participants are
placed on hold. The indicator lights flash red to indicate that a call is on hold.
To resume the conference call, press the Resume soft key. The
To: Active:Conference screen will display again.
Ending Conferences
When you end a conference, you end your connection to the other conference
participants. By default, the other parties remain connected.
To end a conference:
>> From the Active:Conference screen, press the End Call soft key.
By default, the conference ends and the other conference participants remain
connected.
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32
Working with Call Lists
Your phone maintains lists of missed, received, and placed calls. Each list can
hold up to 100 entries.
If you miss a call, a message indicating the number of missed calls you have
displays in the status bar, as shown next. To view information about the
missed call, view your Missed Calls list (see Viewing Call Lists on page 32).
After you view the Missed Calls list, the message on the idle screen is removed.
You can save call list entries to your Contact Directory. For information on
updating the Contact Directory with a call list entry, see Adding Contact
Directory Entries on page 34.
Viewing Call Lists
You can access any call list from the Call Lists menu, or you can quickly access
a call list from the idle screen. After you access a call list, you can view detailed
information about a specific entry (such as the phone number, the time and
duration of the call, and the name of the caller).
To view a call list:
>> Do one of the following:
— Press , and then select Features > Call Lists > Missed Calls,
Received Calls, or Placed Calls.
or
— From the idle screen, use the arrow keys to access a call list:
Missed call notification
To view this call list... Press this arrow key...
Missed Calls
Received Calls
Placed Calls
Using Your Conference Phone in PSTN Mode
33
To view details for a call list entry:
1 Press , and then select Features > Call Lists > Missed Calls,
Received Calls, or Placed Calls.
2 From the call list, scroll to the call list entry, and then press the
Info soft key.
Clearing Call List Entries
You can clear all the records in a call list, or just one record.
To clear one or all records in a call list:
1 Press , and then select Features > Call Lists.
2 From the Call Lists screen, do one of the following:
— To clear all the records in a call list, select Clear. From the Clear screen,
scroll to either Missed Calls, Received Calls, or Placed Calls, and
then press .
A ‘Cleared!’ message displays when you clear a call list.
or
— To clear a single record in a call list, scroll to either Missed Calls,
Received Calls, or Placed Calls, and then press . From the call list,
scroll to the call you want to remove, and then press the
Clear soft key.
Editing Call List Entries
Edit a call list entry if you want to update the contact name or number before
you dial the number or save the contact to the Contact Directory.
To edit a call list entry:
1 Press , and then select Features > Call Lists > Missed Calls,
Received Calls, or Placed Calls.
2 From the call list, scroll to the entry you want to edit, and then press the
Edit soft key.
Note
To manually clear all call list entries, restart the phone. See Restarting Your Phone
on page 54.
Polycom® SoundStation® Duo Conference Phone User Guide
34
Working with the Contact Directory
You can store a large number of contacts in your phone’s Contact Directory.
Contact your system administrator for the exact number.
You can dial and search for contacts in this directory. You may be able to add,
edit, and delete contacts. Contact your system administrator to see if you have
read-only access to your Contact Directory, or if you can update it.
Searching the Contact Directory
Search for a contact by scrolling through the directory, or entering specific
search criteria.
To search for a contact in the Contact Directory:
1 Press , and then select Features > Contact Directory.
2 From the Directory screen:
a Press the Search soft key.
b Enter the first few characters of the contact’s first or last name.
c Press the Search soft key again.
3 From the Directory Search screen, scroll to the contact you’re searching
for.
Updating the Contact Directory
You can add a contact to the Contact Directory, or update or delete an existing
contact.
Adding Contact Directory Entries
You can add contacts to your Contact Directory in the following ways:
• Manually, by entering the contact information yourself.
• From a call list.
Using Your Conference Phone in PSTN Mode
35
To add a Contact Directory entry manually:
1 Press , and then select Features > Contact Directory.
2 From the Directory screen, press the Add soft key.
The Add To Directory screen displays.
3 Enter the contact information:
— (Optional.) In the First Name field, enter the contact’s first name.
You can enter a maximum of 32 characters.
— (Optional.) In the Last Name field, enter the contact’s last name.
You can enter a maximum of 32 characters.
— (Required.) In the Contact field, enter the contact’s phone number.
You can enter a maximum of 128 characters. The phone number must
be unique, and must not already exist in the directory. If you try to
save an entry with a non-unique phone number, the entry won’t be
saved.
— (Optional.) In the Speed Dial Index field, update the contact’s speed
dial index number.
The speed dial index number is automatically assigned to the next
available index value. If you want, you can change the speed dial
index value. The speed dial index value can be any value between the
next available number and a maximum value of 9999.
If you assign a speed dial index number that is already taken, the
message ‘Speed dial index already exists’ displays. If you enter an
invalid speed dial index number (for example, 0 or 00), the message
‘Speed dial index is invalid’ displays.
— (Optional.) In the Label field, enter a label for the contact.
You can enter a maximum of 32 characters.
A label can be anything that uniquely identifies the contact, such as
the contact’s job title or department. For example, the label could be
‘Manager’ or ‘Sales.’
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36
If you specify a label, the label will precede the contact’s name in the
Contact Directory and on the Speed Dial Info screen, as shown next.
— (Optional.) In the Ring Type field, select the ring type you want to use
for the contact. To display the ring types, press
or .
For information on setting the ring type, see Setting Unique Ring
Tones for Contacts on page 49.
You can enter a maximum of 32 characters.
4 Press the Save soft key.
To add a Contact Directory entry from a call list:
1 To select a call list, press , and then select Features > Call Lists >
Missed Calls, Received Calls, or Placed Calls.
2 Scroll to the entry you want to save to your Contact Directory, and then
press the Save soft key.
Only the first name, last name, and phone number are saved.
If the contact doesn’t exist in the directory, ‘Saved’ displays on the phone
screen. If the contact already exists, ‘Contact already exists’ displays.
Note
Since only the contact’s name and number are saved, you may want to go to the
Contact Directory and add additional contact information. To update contact
information, see Updating Contact Directory Entries on page 37.
Using Your Conference Phone in PSTN Mode
37
Updating Contact Directory Entries
You can add or change information for an entry in the Contact Directory.
To update a contact in the Contact Directory:
1 Press , and then select Features > Contact Directory.
2 From the Directory screen, find the contact whose information you want
to update, and then press the Edit soft key.
3 From the Edit Contact screen, update the contact information. For
information on the fields you can update, see Updating the Contact
Directory on page 34
.
4 Press the Save soft key.
Deleting Contact Directory Entries
You can remove an entry from your Contact Directory.
To delete a contact from the Contact Directory:
1 Press , and then select Features > Contact Directory.
2 From the Directory screen, find the contact you want to delete, and then
press the Delete soft key.
The contact is deleted from the directory.
Working with a Corporate Directory
Your phone may be set up to interface with a corporate directory. Any
SoundStation Duo phone that operates in PSTN mode—and is connected to
the network—can interface with a corporate directory.
For information on using a corporate directory, see Working with a Corporate
Directory on page 81.
Polycom® SoundStation® Duo Conference Phone User Guide
38
Connecting Mobile Phone and Computer Audio
This feature allows you to use your conference phone to carry on
conversations from your mobile phone or computer’s calling and web
conferencing application (for example, Skype
™
, Microsoft® Lync™, IBM®
SameTime®, Cisco® WebEx®, or Citrix® GoToMeeting®).
For example, if you’re in a call on your mobile phone, you can connect your
mobile phone to the conference phone using Polycom’s Mobile Phone Cable.
Or, if you’re in a call using Skype, you could connect your computer to your
conference phone using Polycom’s Computer Calling Cable. Your conference
phone’s speaker and microphones can then be used to include everyone in the
conference room or office in the conversation.
Before you use a mobile phone or computer audio source with your phone,
you need to set the audio type so your phone will know what kind of audio is
connected.
Setting the Audio Type
You need to assign an audio type (mobile phone or computer) so your phone
knows what kind of audio is attached. When you select the appropriate audio
type, the SoundStation Duo will deliver optimal audio levels.
To connect a mobile phone or computer audio source to your conference phone,
you require optional cables that are not included with your conference phone. For
information about how to obtain the optional accessories, see your phone reseller.
For information on how to connect the cables to the 2.5mm port on your conference
phone, see the Quick Start Guide for the Polycom SoundStation Duo Conference
Phone available from the SoundStation Duo Support web site.
If you want to connect a mobile phone to the SoundStation Duo, be aware of the
following:
• The optional Mobile Phone Cable connects to the headset connector on your
mobile phone. If your mobile phone does not support this type of connection,
you will need an adapter (not included).
• Full duplex audio quality may not be supported when the SoundStation Duo is
connected for conferencing through a mobile phone, and diminished audio
quality may occur. This can be the result of poor signal quality on the mobile
phone network, as well as incompatibilities between the mobile phone and the
SoundStation Duo.
Using Your Conference Phone in PSTN Mode
39
To set an audio type:
1 Press , and then select Features > 2.5mm Mode.
2 From the 2.5mm Mode screen, select one of the following:
— Mobile Phone Audio Choose this option if you want your
conference phone to automatically assume a mobile phone is attached
when a cable is connected to your conference phone’s 2.5mm audio
connector.
— Computer Audio Choose this option if you want your conference
phone to automatically assume a computer is attached when a cable is
connected to your conference phone’s 2.5mm audio connector.
Listening to Mobile Phone or Computer Audio
Before you can listen to mobile phone or computer audio on your conference
phone, you have to answer a mobile phone or computer call using your mobile
phone or computer calling application interface. As well, you have to make
sure one of the optional cables connects your mobile phone or computer to
your conference phone. How you listen to mobile phone or computer audio on
your conference phone depends on if your conference phone is idle, has an
active call, or has held calls.
Listening to Mobile Phone or Computer Audio When Your
Conference Phone is Idle
If your conference phone is idle, ‘From: PC-Mobile audio’ displays in the
center of the screen, as shown next. The mobile phone or computer audio
automatically becomes the active call, and you can hear any audio associated
with the mobile phone or computer calling application. If there isn’t any audio,
you can wait for a call, answer it from your mobile phone or computer calling
application, and then listen to the audio on your conference phone.
You mute and adjust the volume of mobile phone and computer calls the same way
you control regular calls (see Changing the Speaker Volume on page 49 and
Muting the Microphones on page 49).
Many computer calling applications automatically adjust the sound settings on your
computer when you launch the application. If the volume from the
SoundStation Duo is too high or too low, you may need to adjust your computer’s
volume settings.
Polycom® SoundStation® Duo Conference Phone User Guide
40
Listening to Mobile Phone or Computer Audio When Your
Conference Phone Has an Active Call
If your conference phone has an active call, ‘From:PC-Mobile audio’ displays
in the status bar, as shown next.
To listen to mobile phone or computer audio when your conference phone has
an active call:
>> Scroll to ‘From:PC-Mobile audio,’ and then press the Accept soft key.
The active call is placed on hold, and the mobile phone or computer audio
becomes the active call, as shown next.
Listening to Mobile Phone or Computer Audio When Your
Conference Phone Has a Held Call
If your conference phone has a held call, ‘From: PC-Mobile audio’ displays in
the center of the screen, as shown next. To answer the mobile phone or
computer call, press the Accept soft key.
Using Your Conference Phone in PSTN Mode
41
Ending Mobile Phone or Computer Audio Calls
If you don’t want to hear mobile phone or computer audio through your
conference phone’s speakers, or you don’t want to see ‘From:PC-Mobile audio’
on your conference phone screen, disconnect the cable from the conference
phone.
To terminate a mobile phone or computer call, you have to end it from the
mobile phone or computer calling application. Even though you end a call, if
the cable is still attached to your conference phone, ‘From:PC-Mobile audio’
will still display on your conference phone.
To remove the mobile phone or computer audio source, disconnect the Mobile
Phone Cable or Computer Calling Cable from the conference phone.
If you want to keep the connection for future mobile phone or computer calls,
end the call from your mobile phone or computer, but do not remove the
Mobile Phone Cable or Computer Calling Cable. The conference phone screen
will still display ‘From:PC-Mobile audio,’ and the mobile phone or computer
audio will continue to be the active call.
Holding Mobile Phone or Computer Audio Calls
To place a mobile phone or computer call on hold, scroll to From:PC-Mobile
audio, and then press the Hold soft key. To make the mobile phone or
computer audio active again, scroll to From:PC-Mobile audio, and then press
the Resume soft key.
Creating Conference Calls with Mobile Phone or Computer Audio
You can create a conference call with multiple parties, including a mobile
phone or computer audio source. Check with your system administrator for
the maximum number of parties you can add to a conference call.
To create a conference call with a mobile phone or computer audio source:
>> Do one of the following:
— If you have an active mobile phone or computer audio source, press
the Cnfrnc soft key, place a call to the party to include in the
conference, and then press the Cnfrnc soft key again.
— If you have an active mobile phone or computer audio source and a
held call, press the Join soft key.
— If you have an active call and an incoming or held mobile phone or
computer audio source, scroll to PC-Mobile audio, and then press the
Join soft key.
A conference call is created between you, the mobile phone or computer audio
source, and another party.
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Locking and Unlocking the Phone
Lock your phone to do the following:
• Prevent unauthorized outgoing calls.
• Allow only authorized people to answer calls.
• Prevent people from viewing or modifying phone displays or information
(for example, menus, directory lists, and call records).
When your phone is locked:
• You can only make an outgoing call to a number from a list of authorized
numbers.
• You have to enter a password to answer incoming calls.
• All keys and soft keys are disabled, except those that allow you to unlock
the phone, make an authorized call, redial a number, or view the browser
(if enabled).
You unlock the phone by entering your user password. If your phone restarts
for any reason while it is locked, it will be locked when the phone starts up
again (unless your phone is configured to start up unlocked).
When your phone is locked, the messages ‘The phone is locked’ and
‘Authorized calls only’ scroll on the status bar. Messages that displayed before
the phone was locked don’t display.
About Your User Password
You are assigned a user password so you can answer calls from your locked
phone and unlock the phone. By default, your user password is 123. You can
change your user password at any time.
Changing Your User Password
By default, your user password is 123. Change your user password so it’s
unique to your phone.
To change your user password:
1 Press , and then select Settings > Advanced.
2 From the Password screen, enter the user password, and then press the
Enter soft key.
3 From the Advanced screen, select Change User Password.
4 From the Change User Password screen, enter your password
information, and then press the Enter soft key.
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43
Locking and Unlocking Your Phone
You can choose how you want your phone to handle incoming calls when it’s
locked. If you allow incoming calls when your phone’s locked (the default
setting), incoming calls will ring on your phone, and you can answer calls by
entering your user password.
To lock your phone:
1 Press , and then select Settings > Basic > Lock Phone.
2 From the Lock Phone screen, select if you want your phone to ring when
you have an incoming call. If you choose this option, you can answer a
call by entering your password.
The default setting is Allow ringing when locked.
3 Press the Lock soft key.
Your phone is locked.
To unlock your phone:
1 From the idle screen, press the Unlock soft key.
2 From the Unlock the Phone screen, enter your password, and then press
the Enter soft key.
(For information on your user password, including what to do if you
forget your user password, see About Your User Password on page 42.)
The phone unlocks.
Calling and Answering from a Locked Phone
From a locked phone, anyone can dial the standard emergency number (for
example, 911), and up to five authorized numbers that an administrator can set
up. You cannot call any other numbers from a locked phone.
If you set up your phone so you can answer incoming calls when your phone
is locked, you can answer calls by entering your user password.
Note
Your phone may be set up so that you can quickly lock it by pressing the Lock soft
key from the idle screen. If you do this, however, you cannot choose how to handle
incoming calls. Your phone will use the default setting (Allow ringing when locked),
or the last setting you selected.
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To call an authorized number from a locked phone:
>> Do one of the following:
— Press the New Call soft key. From the Place an Authorized Call screen,
select the number you want to call, and then press the Dial soft key.
The following figure shows an example of the Place an Authorized
Call screen.
or
— Place a call to an authorized number. For information on placing a call,
see Calling on page 26.
If you try to place a call to an unauthorized number, the message
‘Unauthorized number’ displays. (To view a list of authorized
numbers that you can call, press the New Call soft key from the idle
screen when your phone is locked.)
The call is placed.
To answer a call on a locked phone:
1 While the phone rings, press the Answer soft key.
2 From the Answer the Call screen, enter your password, and then press
the Enter soft key.
(If you press the Cancel soft key instead, the Answer the Call screen
disappears and the incoming call window displays again.)
For information on your user password, including what to do if you forget
your user password, see About Your User Password on page 42.
The call connects.
Logging in to Phones
If your system administrator has set up the User Login feature, you can view
your personal phone settings from any phone in the organization. This means
you can access your contact directory and speed dials, as well as other phone
settings, even as you temporarily change work areas.
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45
If you change any settings while you’re logged in to a phone, the settings are
saved and displayed the next time you log in to a phone. When you log out,
your personal phone settings no longer display.
You can log in to a phone by entering your user ID and password. Default
passwords are preset at the factory to the numerals 123.
If the User Login feature is set up on your company’s phones, you’ll need to
know how to:
• Log in to a phone to access your personal phone settings.
• Log out of a phone after you finish using it.
• Place a call to an authorized number from a phone that is in the logged out
state and requires a user login.
• Change your user password.
Logging In and Out of a Phone
Depending if the User Login feature is enabled and required, you may or may
not have to log in to the phone to use it. However, if you want to see your
personal phone settings from the phone, you’ll have to log in. If you don’t log
in, you’ll see the phone’s default phone profile.
While logged in, you’ll have full access to your personal phone settings and
your contact directory. After you log out of the phone, you’ll no longer be able
to view this information on the phone.
After you use a phone, be certain to log out of the phone to prevent access to
your personal settings.
To log in to a phone:
1 If the User Login screen is in view, go to step 2. If the User Login screen
isn’t in view, do one of the following:
— Press the Log in soft key.
or
— Press , and then select Features > User Login > Log in.
If a phone is in the logged out state and requires a user login, you may be able to
use the phone to place emergency calls to standard emergency numbers (such as
911) and other pre-configured phone numbers. These numbers are configured by
your administrator. For information on how to place authorized calls, see Placing
Calls from Phones that are in the Logged Out State on page 47.
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The User Login screen displays, as shown next.
2 Enter your user ID and password, and then press the Log in soft key.
If you don’t know what your user ID and password are, ask your system
administrator. Default passwords are preset at the factory to the numerals
123. However, your system administrator may have changed this for
security reasons.
If your login credentials are accepted, the phone updates to display your
personal phone profile, and the idle screen is displayed.
If your credentials are not accepted, the message ‘User login failed’ is
displayed, and the User Login screen displays again. If you need to
confirm your credentials, ask your system administrator.
To log out of a phone:
1 From the idle screen, do one of the following:
— Press the Log out soft key.
or
— Press , and then select Features > User Login > Log out.
The Logout screen displays with a confirmation message, as shown next.
2 Press the Yes soft key.
Your personal profile is no longer accessible, and the phone displays
either the User Login screen for the next user login, or the default phone
profile for anonymous users.
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47
Placing Calls from Phones that are in the Logged Out State
If a phone doesn’t require a user login, you can use the phone to place calls to
any number, even though the phone may be in the logged out state.
If a phone requires a user login, you may be able to place calls to authorized
numbers when the phone is in the logged out state. If your system
administrator has set up emergency numbers on the phone, you can place calls
to the standard emergency number (for example, 911) and up to five other
authorized numbers. You won’t be able to call any other numbers until you log
in to the phone.
To place a call to an authorized number from a phone in the logged out state:
1 Press the New Call soft key.
The Place an Authorized Call screen displays, as shown next.
2 Select the number you want to call, and then press the Dial soft key.
The call is placed.
Changing Your User Password
You can change your password from any phone that you’re logged in to.
To change your user password:
1 Log in to any phone on your network.
2 From the idle screen, press , and then select Features > User Login >
Change User Login Password.
By default, user passwords are factory preset to the numerals 123. Your
administrator can change this default password if needed. Polycom recommends
that you change your password when you first log in to a phone. Your user ID is
managed only by your administrator, meaning you cannot change it yourself.
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The Change User Login Password screen displays, as shown next.
3 Enter your old password, enter a new password and confirm it, and then
press the Enter soft key.
Your password is changed. The next time you log in to a phone, you’ll
need to enter this password.
Controlling What is Heard
You can change what is heard by doing the following:
• Changing the ring tone.
• Selecting unique ring tones for contacts.
• Adjusting the volume of the speaker.
• Adjusting the volume of the ring tone.
• Muting the microphones so the far site(s) can’t hear you.
Changing the Ring Tone
You can select from many different ring tones to distinguish your phone from
your neighbor’s.
To select a different ring tone:
1 Press , and then select Settings > Basic > Ring Type.
2 From the Line Select screen, select the line to which you want to apply the
ring tone.
3 From the Ring Type screen, select the ring type you want. To hear the
ring type before you select it, press the Play soft key. The default ring
type is Low Trill.
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49
Setting Unique Ring Tones for Contacts
You can set a distinctive ring tone for each contact in your Contact Directory
so you can distinguish callers.
To set a distinctive ring tone for a contact:
1 Press , and then select Features > Contact Directory.
2 From the Directory screen, scroll to the contact for whom you want to
assign a distinctive ring tone, and then press the Edit soft key.
3 From the Edit Contact screen, scroll to Ring Type and choose a ring type.
4 Press the Save soft key.
Changing the Speaker Volume
You can increase or decrease the volume of the sound you hear.
To adjust the speaker volume:
>> During a call, press to adjust the volume up or press to adjust the
volume down.
Changing the Ringer Volume
You can increase or decrease the ringer volume.
To adjust the ringer volume:
>> When the phone is idle or ringing, press to adjust the ringer volume
up or press to adjust the ringer volume down.
Muting the Microphones
You can mute the microphones if you don’t want other parties to hear you
during a call. When you mute the microphones, the indicator lights glow red
to indicate that the other party (or parties) can’t hear you. You can still hear all
other parties while Mute is enabled.
To mute or unmute the microphones:
>> During a call, press .
To mute or unmute the microphones if you use external microphones:
>> Press on the phone or the Mute button on the top of the external
microphones.
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Controlling What You See
You can change the phone screen appearance by doing the following:
• Changing the Display Language on page 50.
• Changing the Time and Date Display on page 50
• Changing the Screen Contrast on page 52
• Changing the Backlight on page 52
Changing the Display Language
The phone supports many languages. English (Internal) is the default
language.
To change the display language:
1 Press , and then select Settings > Basic > Preferences > Language.
2 From the Language screen, select the language you want.
The text on the screen changes to the language that you selected.
Changing the Time and Date Display
The time and date may appear on your phone’s idle screen. You can select
from various time and date formats, including whether the time or date
displays first (clock order). You can also disable the time and date display to
prevent it from being displayed on the idle screen. Select and set options that
are right for you.
Changing the Time and Date Display
You can change the way the date and time display on the idle screen. For
example, for the date, you can display the month before the day, choose the
abbreviated forms for the month and day, or choose the DD/MM/YY format.
For the time, you can choose either the 12-hour clock (for example, 4:35 PM) or
24-hour clock (for example, 16:35) notation.
By default, phones that operate in PSTN-only mode do not display the date and
time unless:
• The date and time is set by an incoming call with a supported Caller ID standard.
• The phone is connected to the Ethernet and you turn on the date and time
display (see Turning the Time and Date Display Off and On on page 51).
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51
To change the time and date display format:
1 Press , and then select Settings > Basic > Preferences >
Time and Date.
2 From the Time and Date screen, do one of the following:
— To change the date format, select Clock Date.
or
— To change the time format, select Clock Time.
3 From the Clock Date screen or the Clock Time screen, select the date or
time format you want. The default settings use the formats ‘Monday,
January 1’ and ‘12 AM/PM.’
Changing the Time and Date Order
You can change the order of the time and date on the idle screen. For example,
you can display the date before the time, or the time before the date.
To change the order of the time and date display:
1 Press , and then select Settings > Basic > Preferences >
Time and Date > Clock Order.
2 From the Clock Order screen, select the clock order you want. The default
setting is date before time.
Turning the Time and Date Display Off and On
You can turn the time and date display off so the time and date don’t display
on the idle screen.
To turn the time and date display off:
>> Press , and then select Settings > Basic > Preferences > Time and Date
> Disable.
To turn the time and date display back on:
>> Press , and then select Settings > Basic > Preferences >
Time and Date > Enable.
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Changing the Screen Contrast
You can set how light or dark the screen appears.
To adjust the contrast on the phone screen:
1 Press , and then select Settings > Basic > Contrast.
2 From the Contrast screen, press the Up or Down soft keys to increase or
decrease the display contrast.
3 Press the Ok soft key.
Changing the Backlight
Your phone’s backlight has two components:
• Backlight Intensity The brightness of the screen during phone activity
and inactivity. Backlight intensity has three settings:
— Backlight On The brightness of the screen when there is phone
activity.
— Backlight Idle The brightness of the screen when there is no phone
activity.
— Maximum Intensity The brightness scale that applies to both
Backlight On and Backlight Idle intensities.
• Backlight Timeout The number of seconds the phone is inactive before
the backlight dims to its Backlight Idle intensity. The backlight timeout
period begins after your last key press or the last phone event, such as an
incoming call.
You can change the Backlight On intensity and the Backlight Idle intensity
separately. You can choose a high, medium, or low intensity, or turn the
backlight off entirely.
When you change the Maximum Intensity, you modify the entire backlight
intensity scale. For example, if you decrease the Maximum Intensity, the low,
medium, and high levels for both Backlight On and Backlight Idle intensities
decrease.
The backlight automatically turns on with any phone activity. By setting the
Backlight Timeout, you can determine how long the phone should be idle
before the backlight dims to its Backlight Idle intensity. By default, after the
phone is idle for 40 seconds, the backlight dims.
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53
To change the backlight intensity:
1 Press , and then select Settings > Basic > Backlight Intensity.
2 From the Backlight Intensity screen, select Backlight On Intensity.
3 From the Backlight On Intensity screen, select the intensity you want.
(The default is High.)
4 If you selected a new intensity, press the Save soft key. If you did not
select a new intensity, press the Back soft key.
5 From the Backlight Intensity screen, select Backlight Idle Intensity.
6 From the Backlight Idle Intensity screen, select the intensity you want.
(The default is Low.)
7 If you selected a new intensity, press the Save soft key. If you did not
select a new intensity, press the Back soft key.
8 From the Backlight Intensity screen, select Maximum Intensity.
9 From the Maximum Intensity screen, press the Up or Down soft keys to
increase or decrease the maximum intensity the screen can display, and
then press the Ok soft key.
To change the Backlight Timeout:
1 Press , and then select Settings > Basic > Backlight Timeout.
2 From the Backlight Timeout screen, choose the number of seconds the
phone will be idle before the backlight dims. (The default is 40 seconds.)
3 Press the Save soft key.
Updating Your Phone’s Configuration
If your phone is connected to the network, your system administrator may
remotely update your phone settings, and then ask you to update your phone
configuration using your phone’s menu.
To update your phone’s configuration:
1 Press , and then select Settings > Basic > Update Configuration.
The message ‘Are you sure?’ displays.
2 If you still want to update the configuration, press the Yes soft key.
The configuration is updated. Your phone may restart, depending on the
configuration parameters that have changed. If the phone doesn’t restart,
press to return to the idle screen.
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Restarting Your Phone
Your system administrator may ask you to restart your phone if your phone
malfunctions or to assist in troubleshooting.
To restart the phone:
1 Press , and then select Settings > Basic > Restart Phone.
The message ‘Are you sure?’ displays.
2 If you still want to restart the phone, press the Yes soft key.
The restart process begins. The process ends when the idle screen displays.
Troubleshooting Phone Issues
If your phone is unable to operate properly or perform certain tasks, a warning
icon will display in the status bar, as shown next.
To view warning messages, press , and then selecting Status >
Diagnostics > Warnings. From the Warnings screen, you can:
• Press the Clear Icon soft key to remove the warning icon from the status
bar.
• Press the Details soft key to view a detailed explanation of the warning.
Before you restart your phone, contact your system administrator. If your phone is
malfunctioning, you may be able to restore normal operation without restarting the
phone. In addition, your administrator may want to troubleshoot your phone before
you restart it.
Before you restart your phone, note the following:
• If you need to update your phone’s configuration, don’t restart your phone. To
update the phone’s configuration, see Updating Your Phone’s Configuration on
page 53.
• Call lists are automatically cleared when you restart the phone.
55
3
Using Your Conference Phone in
SIP Mode
In this chapter, you’ll learn how to use your phone when it operates in SIP
mode. When your phone uses SIP mode, it has all the features of a basic phone,
as well as more advanced features, such as the ability to forward and transfer
calls, instant message, and access a corporate directory and the conference
management feature.
This chapter includes these topics:
• Calling and Answering on page 56
• While Your Phone Rings on page 64
• During Calls on page 65
• Changing the Way Calls are Answered on page 71
• Working with Call Lists on page 75
• Working with the Contact Directory on page 77
• Working with a Corporate Directory on page 81
• Using Buddy Lists on page 82
• Using Voice Mail on page 86
• Using Instant Messaging on page 87
• Connecting Mobile Phone and Computer Audio on page 89
• Broadcasting Messages Using Push-to-Talk and Group Paging on page 93
• Locking and Unlocking the Phone on page 105
• Logging in to Phones on page 108
• Sharing Lines on page 111
• Integrating with Microsoft Lync Server on page 112
• Controlling What is Heard on page 112
• Controlling What You See on page 114
• Updating Your Phone’s Configuration on page 117
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• Restarting Your Phone on page 118
• Troubleshooting Phone Issues on page 118
Calling and Answering
During a call, the phone displays the name and number of the party you’re
talking with, the duration of the call, and the Line and Call icon to indicate call
status (as shown next). The soft keys update so you can perform specific tasks.
For information on what the Line and Call icon indicates, see .
Handling Multiple Calls at a Time
Your phone can handle multiple calls at any given time. For example, if you
have an active call, you can answer an incoming call, as well as scroll to see
held calls. Since the phone screen can only display one call at a time, you have
to use the Scroll keys to see any additional calls.
By default, your phone can handle a maximum of eights calls at any given
time, but only one of the calls can be active. In total, your phone can handle
one active call and seven held calls, or eight held calls, at one time. A
conference call counts as one call.
Context-sensitive soft keys that display during a call
Name and
number
of person
you’re
talking with
Call
duration
Line and Call icon
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57
In the following example, the call from Francois Clement is the active call. If
you press , you can scroll down and view a held call with Jack Jones.
If you have more than one call, a counter displays in the status bar. The counter
indicates which call you’re viewing, and how many calls you have. The
counter has the format: x/y, where x indicates how recent the call you’re
viewing is, and y indicates the total number of calls your phone has. When x
has a value of 1, the call is the most recent call.
For example:
• If the counter shows ‘1/3,’ you’re viewing the first call in the list (the most
recent call) and you have a total of three calls. You can scroll down to view
older calls.
• If the counter shows ‘3/4,’ you’re viewing the third call in the list (the
second call you placed/received) and you have a total of four calls. You
can scroll up to view more recent calls or scroll down to view an older call.
• If the counter shows ‘4/4,’ you’re viewing the last call in the list (the first
call you placed/received) and you have a total of four calls. You can scroll
up to view more recent calls.
For information on how to handle multiple calls, see Answering Calls on
page 58, Calling on page 60, and Ending Calls on page 63.
Held call
Active call
Call counter
Total number of
calls on phone
How recent the displayed call is (1= most recent)
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Answering Calls
You can answer a call when your phone is idle, when you have held calls, or if
you’re currently in a call.
This section explains:
• Answering When Your Phone is Idle on page 58
• Answering When You Have Held Calls on page 58
• Answering When You’re in an Active Call on page 59
• Answering on Shared Lines on page 60
Answering When Your Phone is Idle
If your phone is idle and you have an incoming call:
• Your phone rings and the indicator lights flash green.
• The Ringing icon, , displays in the status bar.
• Caller information displays in the center of the screen.
To answer the call, press or the Answer soft key. If your phone has a
silent ring (see Changing the Ring Tone on page 112), you have to press the
Answer soft key to answer the call.
Answering When You Have Held Calls
If you have one or more held calls and an incoming call arrives:
• The phone rings and the indicator lights flash green.
• The Ringing icon, , displays in the status bar.
• Caller information displays in the center of the screen.
Note
If your phone is locked, see Locking and Unlocking Your Phone on page 106 for
information on answering calls when your phone is locked.
For information on using your phone with computer or mobile phone audio, see
Connecting Mobile Phone and Computer Audio on page 89.
Ringing icon
Incoming
call
information
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59
• A call counter (for example, ), displays in the status bar to indicate
that you have more than one call.
To answer the call, press or the Answer soft key. If your phone has a
silent ring (see Changing the Ring Tone on page 112), you have to press the
Answer soft key to answer the call.
Answering When You’re in an Active Call
Your phone can have only one active call at one time. If you answer a call when
you’re already in a call, the call you were in is automatically placed on hold.
If you’re in a call and an incoming call arrives:
• A call waiting tone beeps. (Your system administrator can change the tone
to another sound, or make it silent.)
• The Ringing icon, , displays in the status bar.
• Incoming call information displays in the status bar. The active call
information remains in the center of the screen.
• A call counter (for example, 1/2), displays in the status bar to indicate that
you have more than one call.
To answer the call, scroll down to the incoming call and press or the
Answer soft key. If your phone has a silent ring (see Changing the Ring Tone
on page 112), you have to press the Answer soft key to answer the call. The call
you were in is automatically held.
Ringing icon
Call counter
Incoming
call
information
Ringing icon
Call counter
Incoming call
information
Active call
information
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Answering on Shared Lines
You answer a call on a shared line the same way you answer a call on a private
line. To answer a call, press or the Answer soft key. If your phone has
multiple calls, you have to scroll to the call first.
If you want someone else with the same shared line to answer the call, you can
do any of the following:
• Let your phone continue to ring and wait until someone else answers the
call.
• Press the Silence soft key to stop your phone from ringing, and then wait
until someone else answers the call. The call will still ring on the phones
that share your line.
Even though you press the Silence soft key, the call will still display on
your phone and you can still choose to answer it.
• Answer the call, and then press the Hold soft key. Any phone with the
same shared line can resume the call.
For more information about shared lines, see Sharing Lines on page 111.
Calling
You can place a call by:
• Entering a phone number.
• Entering an IP address or a URL.
• Choosing an entry in a call list, directory, or speed dial list.
• Redialing the previously placed call.
Calling by Entering a Phone Number
You can place a call with a dial tone (off-hook dialing) or without a dial tone
(on-hook dialing).
You can have only one active call at one time. Therefore, if you have an active call
and want to place a call, place the active call on hold first.
Note
If your phone is locked, see Locking and Unlocking Your Phone on page 106 for
information on answering calls when your phone is locked.
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To call off-hook:
1 Press or the New Call soft key to obtain a dial tone.
2 Enter the number you want to call.
3 Press the Send soft key.
To call on-hook:
>> Enter the number you want to call, and then press the Dial soft key.
Calling by Entering an IP Address or URL
To dial an IP address or a URL, you have to dial the call off-hook.
To dial an IP address or URL:
1 Press or the New Call soft key to obtain a dial tone.
2 From the Enter number screen, press the URL soft key.
3 From the Enter URL screen, enter the address you want to call. The
maximum number of characters you can enter is 252.
For information on how to enter an IP address or URL, see Entering Data
and Enabling Items on page 19.
4 Press the Send soft key.
Calling from a Call List
You can choose a record in a missed, placed, or received call list and dial the
associated party.
Your administrator sets up your phone to automatically place a call after you enter a
certain number of digits. You may not have to press the Send soft key.
If your call is placed before you enter all the digits, you have to place the call
on-hook, as described next.
This feature may not be available on your phone.
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To call from a call list:
1 From the idle screen, use one of the arrow keys to access a call list. If you
have held calls, press the New Call soft key first.
2 From the call list screen, scroll to the entry you want to dial, and then
press the Dial soft key.
Calling from a Directory
You can place calls from the Contact and Corporate Directories.
To call from the Contact Directory:
1 Press , and then select Features > Contact Directory.
2 From the Directory screen, scroll to the contact you want to call, and then
press the Dial soft key.
To call from the Corporate Directory:
1 Press , and then select Features > Corporate Directory.
2 From the Corporate Directory search screen, search for the contact you
want to call (see Searching the Corporate Directory on page 81).
3 Scroll to the contact, and then press the Dial soft key.
Calling from the Speed Dial List
You can assign a speed dial number to any contact in your Contact Directory
so you can automatically dial the contact.
To view this call list... Press this arrow key...
Missed calls
Received calls
Placed calls
Note
• To create a contact with a speed dial number, see Updating the Contact
Directory on page 77.
• To locate a contact’s speed dial number, search for the contact in the Contact
Directory, and then scroll to the contact’s Speed Dial Index field. To search for a
contact, see Searching the Contact Directory on page 77.
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To call using speed dial:
1 From the idle screen, press . If you have held calls, press the
New Call soft key first.
2 From the Speed Dial Info screen, do one of the following:
— Enter the contact’s speed dial number.
or
— Scroll to the contact you want to call, and then press the Dial soft key.
The call is placed.
Calling by Redialing
You can redial the last call you placed, or search a list of placed calls to find a
previously-dialed number.
To dial the last placed call:
>> Press .
To dial a previously called number:
1 From the idle screen, press . If you have held calls, press the New Call
soft key first.
2 From the Placed Calls list, scroll to the number you want to dial, and then
press the Dial soft key.
Ending Calls
How you end a call depends if you have an active or held call.
To end an active call:
>> Press or the End Call soft key. If you have multiple calls, scroll to the
active call first, and then end it.
To end a held call:
>> Press the Resume soft key, and then press . If you have multiple calls,
scroll to the held call first, and then end it.
To end a call from your computer or mobile phone, see Ending Mobile Phone or
Computer Audio Calls on page 92.
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While Your Phone Rings
While your phone rings, you can:
• Ignore the call by stopping your phone from ringing.
• Reject the call by terminating it without answering it.
• Forward the call to another party.
Ignoring Incoming Calls
Ignoring an incoming call is a handy feature if you’re busy or in the middle of
a conversation and want to stop your phone from ringing. Even though your
phone will stop ringing, you’ll still have the option to answer the call.
To ignore a call:
>> While your phone rings, press the Ignore soft key (for private lines) or the
Silence soft key (for shared lines).
Your phone stops ringing, but the call still displays on your phone screen. To
answer the call before it disconnects, press the Answer soft key.
Rejecting Calls While Your Phone Rings
When you reject an incoming call, you end the call before the call connects. The
call will be displayed in your Received Calls list.
Your system administrator determines how rejected calls are handled. For
example, rejected calls may go directly to your voice mail system or be
forwarded to another party.
To reject a call:
>> While your phone rings, press the Reject soft key.
The call is disconnected.
• Instead of silencing the ringer each time you have a call, you can set up your
phone so that all incoming calls have a silent ring. For more information, see
Changing the Ring Tone on page 112.
• If you want to stop all incoming calls before your phone has the chance to ring,
enable the Do Not Disturb (DND) feature. If you enable DND, you can’t answer
calls. For information on enabling DND, see Stopping All Calls (Do Not Disturb)
on page 74.
Note
Rejecting calls isn’t available on shared lines. To silence a call on a shared line, see
Ignoring Incoming Calls on page 64.
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• Flashing indicator lights.
To listen to voice mail messages:
1 Press , and then select Features > Messages > Message Center.
The Messages screen displays, indicating the number of urgent, new, and
old messages you have.
2 To listen to your voice mail, press the Connect soft key, and then follow
the voice or visual prompts on the screen.
3 Press to return to the idle screen.
Using Instant Messaging
You can send and receive instant messages using your phone. Your phone
may indicate instant messages by the following:
• An icon, , on the phone screen.
• A stutter dial tone instead of a normal dial tone.
• Fast-flashing indicator lights.
Reading and Managing Instant Messages
From the Instant Messages screen, you can view, delete messages, or write
instant messages.
You can temporarily remove your voice mail indicators without listening to your
messages. To remove the indicators, follow the above steps, but instead of
pressing the Connect soft key, press the Clear soft key. The indicators will reappear
after about an hour.
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To manage instant messages:
1 Press , and then select Features > Messages > Instant Messages.
2 From the Instant Messages screen, do one of the following:
— To view instant messages, press the Next or Prev soft keys to cycle
through the messages in order. Messages display in the order they are
received. The first message you received displays first.
— To delete messages, press the Next or Prev soft keys to scroll to the
message, and then press the Delete soft key.
— To create a new message, press the New soft key, and then compose a
message or choose a pre-scripted one (see Sending Instant Messages,
below.)
Sending Instant Messages
You can send a new message or reply to one you already have. You can write
your own message, or choose from a variety of pre-scripted ones.
To send an instant message:
1 Press , and then select Features > Messages > Instant Messages.
2 From the Instant Messages screen, do one of the following:
— To send a new message, press the New soft key. Then, enter the phone
number or address, and then press the Ok soft key.
or
— To reply to a message, press the Next or Prev soft keys to select a
message. Then, press the Reply soft key.
The Instant Messages screen displays, with the phone number or address
you entered.
3 Write the message. Do one of the following:
— To choose from various pre-scripted short messages, press the
Select soft key. From the Message Select screen, scroll to the message
you want.
or
— To compose a custom message, press the Edit soft key, and then enter
your message.
4 Press the Send soft key.
5 Press to return to the idle screen.
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Connecting Mobile Phone and Computer Audio
This feature allows you to use your conference phone to carry on
conversations from your mobile phone or computer’s calling and web
conferencing application (for example, Skype
™
, Microsoft®
Lync
™
, IBM®
SameTime®, Cisco® WebEx®, or Citrix® GoToMeeting®).
For example, if you’re in a call on your mobile phone, you can connect your
mobile phone to the conference phone using Polycom’s Mobile Phone Cable.
Or, if you’re in a call using Skype, you could connect your computer to your
conference phone using Polycom’s Computer Calling Cable. Your conference
phone’s speaker and microphones can then be used to include everyone in the
conference room or office in the conversation.
Before you use a mobile phone or computer audio source with your phone,
you need to set the audio type so your phone will know what kind of audio is
connected.
Setting the Audio Type
You need to assign an audio type (mobile phone or computer) so your phone
knows what kind of audio is attached. When you select the appropriate audio
type, the SoundStation Duo will deliver optimal audio levels.
To connect a mobile phone or computer audio source to your conference phone,
you require optional cables that are not included with your conference phone. For
information about how to obtain these optional accessories, see your phone
reseller.
For information on how to connect the cables to the 2.5mm port on your conference
phone, see the Quick Start Guide for the Polycom SoundStation Duo Conference
Phone available from the SoundStation Duo Support web site.
If you want to connect a mobile phone to the SoundStation Duo, be aware of the
following:
• The optional Mobile Phone Cable connects to the headset connector on your
mobile phone. If your mobile phone does not support this type of connection,
you will need an adapter (not included).
• Full duplex audio quality may not be supported when the SoundStation Duo is
connected for conferencing through a mobile phone, and diminished audio
quality may occur. This can be the result of poor signal quality on the mobile
phone network, as well as incompatibilities between the mobile phone and the
SoundStation Duo.
You can’t forward, reject, or transfer mobile phone and computer audio.
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To set an audio type:
1 Press , and then select Features > 2.5mm Mode.
2 From the 2.5mm Mode screen, select one of the following:
— Mobile Phone Audio Choose this option if you want your
conference phone to automatically assume a mobile phone is attached
when a cable is connected to your conference phone’s 2.5mm audio
connector.
— Computer Audio Choose this option if you want your conference
phone to automatically assume a computer is attached when a cable is
connected to your conference phone’s 2.5mm audio connector.
Listening to Mobile Phone or Computer Audio
Before you can listen to mobile phone or computer audio on your conference
phone, you have to answer a mobile phone or computer call using your mobile
phone or computer calling application interface. As well, you have to make
sure one of the optional cables connects your mobile phone or computer to
your conference phone. How you listen to mobile phone or computer audio on
your conference phone depends if your conference phone is idle, has an active
call, or has held calls.
Listening to Mobile Phone or Computer Audio When Your
Conference Phone is Idle
If your conference phone is idle, ‘From: PC-Mobile audio’ displays in the
center of the screen, as shown next. The mobile phone or computer audio
source automatically becomes the active call, and you can hear any audio
associated with the mobile phone or computer calling application. If there isn’t
any audio, you can wait for a call, answer it from your mobile phone or
computer calling application, and then listen to the audio on your conference
phone.
You mute and adjust the volume of mobile phone or computer calls the same way
you control regular calls (see Changing the Speaker Volume on page 113 and
Muting the Microphones on page 114).
Many computer calling applications automatically adjust the sound settings on your
computer when you launch the application. If the volume from the
SoundStation Duo is too high or too low, you may need to adjust your computer’s
volume settings.
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Listening to Mobile Phone or Computer Audio When Your
Conference Phone Has an Active Call
If your conference phone has an active call, ‘From:PC-Mobile audio’ displays
in the status bar, as shown next.
To listen to mobile phone or computer audio when your conference phone has
an active call:
>> Scroll to ‘From:PC-Mobile audio,’ and then press the Accept soft key.
The active call is placed on hold, and the mobile phone or computer audio
becomes the active call, as shown next.
Listening to Mobile Phone or Computer Audio When Your
Conference Phone Has Held Calls
If your conference phone has held calls, ‘From: PC-Mobile audio’ displays in
the center of the screen, as shown next. To answer the mobile phone or
computer call, press the Accept soft key.
You can’t reject incoming mobile phone or computer calls on your conference
phone. To end mobile phone or computer calls, see Ending Mobile Phone or
Computer Audio Calls on page 92.
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Ending Mobile Phone or Computer Audio Calls
If you don’t want to hear mobile phone or computer audio through your
conference phone’s speakers, or you don’t want to see ‘From:PC-Mobile audio’
on your conference phone screen, disconnect the cable from the conference
phone.
To terminate a mobile phone or computer call, you have to end it from the
mobile phone or computer calling application. Even though you end a call, if
the cable is still attached to your conference phone, ‘From:PC-Mobile audio’
will still display on your conference phone.
To remove the mobile phone or computer audio source, disconnect the Mobile
Phone Cable or Computer Calling Cable from the conference phone.
If you want to keep the connection for future mobile phone or computer calls,
end the call from your mobile phone or computer calling application, but do
not remove the Mobile Phone Cable or Computer Calling Cable. The
conference phone screen will still display ‘From:PC-Mobile audio,’ and the
mobile phone or computer audio will continue to be the active call.
Holding Mobile Phone or Computer Audio Calls
To place a mobile phone or computer call on hold, scroll to From:PC-Mobile
audio, and then press the Hold soft key. To make the mobile phone or
computer audio source active again, scroll to From:PC-Mobile audio, and
then press the Resume soft key.
Creating Conference Calls with Mobile Phone or Computer Audio
You can set up a conference call with two other parties. One party can be a
mobile phone or computer audio source.
To create a conference call with a mobile phone or computer audio source:
>> Do one of the following:
— If you have an active mobile phone or computer audio source, use the
Cnfrnc soft key to set up a conference. For information about how to
use the Cnfrnc soft key to set up a conference, see Hosting Conference
Calls on page 67.
— If you have an incoming or active mobile phone or computer audio
source and one held call, scroll to PC-Mobile audio, and then press
the Join soft key.
— If you have an incoming or active mobile phone or computer audio
source and multiple held calls, scroll to the held call you want to create
a conference with, and then press the Join soft key.
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— If you have an active call and an incoming mobile phone or computer
audio source, scroll to PC-Mobile audio, and then press the Join soft
key.
— If you have an active call and a held mobile phone or computer audio
source, press the Join soft key.
You manage conference calls with mobile phone or computer audio just as you
do with other phone calls. However, when you manage mobile phone or
computer audio, only the Hold and Info soft keys are available. You can’t mute
or remove a mobile phone or computer audio source.
For detailed information on setting up conferences using the Cnfrnc and Join
soft keys, as well as managing conference calls, see Hosting Conference Calls
on page 67.
Broadcasting Messages Using Push-to-Talk and Group
Paging
The Group Paging and Push-to-Talk (PTT) features enable you to broadcast a
message to as many people as have subscribed to a channel or have been
placed in a group. Your system administrator can set up both features on your
phone.
Group Paging mode enables you to broadcast a one-way announcement to
people subscribed to a paging group. The people receiving the announcement
can’t respond to the message.
PTT mode enables you to broadcast a message to people subscribed to a
channel. The people receiving the message can respond to the message by
broadcasting a message over the same channel. In this way, PTT is a
collaborative broadcast mode.
Your system administrator can define up to 25 Paging Groups (for Group
Paging mode) or Channels (for PTT mode). Your system administrator may
assign a label to each group or channel that easily identifies the phones in the
group or channel (for example, All, HR Dept, Shipping Staff, Executives, etc.).
Each group or channel will have one of the following priorities:
Normal (for Groups/Channels 1-23)—Broadcasts sent to Groups/Channels 1
to 23 are considered Normal broadcasts. When a phone receives more than one
Normal broadcast, the first broadcast received is accepted, and all others are
ignored (not played and not stored). By default, all phones receive broadcasts
sent to Group/Channel 1.
Priority (for Group/Channel 24)—Broadcasts sent to Group/Channel 24 are
considered Priority broadcasts. All phones receive Priority broadcasts unless
Do Not Disturb is enabled. If a phone receives a Priority broadcast while an
Emergency broadcast is already playing, the Priority broadcast is placed on
hold. Phones play Priority broadcasts at the phone’s current audio level.
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Emergency (for Group/Channel 25)—Broadcasts sent to Group/Channel 25
are considered Emergency broadcasts. All phones receive Emergency
broadcasts (even if Do Not Disturb is enabled), and play them immediately. By
default, phones play Emergency broadcasts at the highest audio level. The
audio level will return to normal for subsequent non-Emergency broadcasts.
Push-to-Talk Mode
Your phone may be enabled to operate in a broadcast mode called
Push-to-Talk (PTT). In PTT mode, you broadcast messages on a specific
channel. In order to send and receive PTT broadcasts on certain channels, you
have to subscribe to those channels.
PTT broadcasts are collaborative: you can transmit messages and listen to
replies.
Sending and Receiving PTT Broadcasts
To send and receive PTT broadcasts, you need to subscribe to certain channels.
By default, you’re subscribed to Channels 1, 24 (the Priority channel), and
25 (the Emergency channel). This means that:
• You can send PTT broadcasts on Channels 1, 24, and 25.
• You’ll receive PTT broadcasts sent on Channels 1, 24, and 25.
When you end a PTT broadcast, the channel remains open and enters a waiting
period. This waiting period gives people who received the broadcast a chance
to respond. If noone responds within the waiting period, the channel closes.
Sending PTT Broadcasts
If you send a PTT broadcast without specifying a channel, it’s automatically
transmitted on the default channel. Channel 1 is the default channel that all
broadcasts transmit on, if no channel is specified for a broadcast.
You can change your default channel to any channel you want (see Updating
the Default Channel on page 99). If you change your default channel, you’ll
need to make sure you’re subscribed to that channel, or else the channel won’t
be available when you initiate a PTT broadcast. To subscribe to a channel, see
Updating Channel Subscriptions on page 99.
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To send a PTT broadcast:
1 Press the Talk soft key to select a channel to broadcast on.
2 From the PTT Channels List screen, select the channel to send the
broadcast on (as shown next).
The list displays the default channel, the most recent channel you sent a
broadcast on, and other channels you can broadcast on.
In the above example:
— The default channel is 1.
— Your most recent broadcast was on Channel 18 (Teachers). The label
‘Teachers’ is set by your system administrator.
3 To start the broadcast, press and hold the Talk soft key. (You need to
press the Talk soft key throughout the entire broadcast.)
You’ll hear a ‘transmitting’ beep, and then ‘Sending PTT’ displays on the
screen (as shown next).
4 Start talking.
To automatically send a PTT broadcast on the default channel, press and hold the
Talk soft key, and then go to step 4.
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5 When you finish your broadcast, do one of the following:
— Release the Talk soft key. The broadcast temporarily stops and enters
a 10-second waiting period to allow others to reply, or you to resume
the broadcast. If noone responds during a waiting period, the channel
closes and the broadcast ends.
— Press the End PTT soft key. The broadcast temporarily stops and
enters a 10-second waiting period to allow others to reply. If there are
no replies, the channel closes and the broadcast ends. After you press
the End PTT soft key, you can immediately initiate another broadcast
on another channel, even if the previous broadcast is still in its waiting
period.
Receiving PTT Broadcasts
To receive a broadcast sent on a particular channel, you need to be subscribed
to that channel. To subscribe to a channel, see Updating Channel Subscriptions
on page 99.
How you receive a PTT broadcast depends on the broadcast priority, whether
you’re in an active call, or if you’re allowed to receive broadcasts during active
calls.
You’ll receive broadcasts on the channels you’re subscribed to as well as
Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If
you’ve enabled Do Not Disturb on your phone, you’ll only receive
Emergency broadcasts. Non-emergency broadcasts won’t display or play on
your phone.
When a broadcast ends, your phone emits an ‘end of transmission’ beep and
enters a 10 second waiting period. During this period, you can respond to the
broadcast (see Replying to PTT Broadcasts on page 98).
If you release the Talk soft key while you’re sending the broadcast, the broadcast
temporarily stops and enters a 10 second ‘Waiting’ period, as shown next. During
this period, the channel remains open to give people a chance to reply. At any time
during the waiting period, you can resume your broadcast by pressing and holding
the Talk soft key. If noone broadcasts during the waiting period, the channel closes
and the broadcast ends.
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Receiving PTT Broadcasts When You’re Not in an Active Call
If you receive a broadcast and you’re not in an active call, the broadcast
displays on the screen and immediately plays, regardless of the broadcast
priority.
Receiving PTT Broadcasts During Active Calls
How you handle a broadcast when you’re in an active call depends on the
broadcast priority and if you’re allowed to receive a broadcast when you’re in
an active call.
If the broadcast isn’t a Priority or Emergency page:
• If your phone is allowed to receive broadcasts during active calls, the
broadcast displays on your phone and immediately plays, as shown next.
(You’ll need to scroll to the broadcast to see it.) You’ll hear both the
original call and the broadcast. To listen to just the broadcast, hold or end
the original call.
• If your phone isn’t allowed to receive broadcasts during active calls, the
broadcast displays on your phone in a ‘pending’ state, as shown next.
When a broadcast is pending, you can’t hear the broadcast audio. To place
the original call on hold and listen to the broadcast, scroll to the broadcast,
and then press the Accept soft key. To remove the broadcast from the
screen, press the Reject soft key.
If it’s a Priority or Emergency broadcast, the broadcast displays on your screen
and immediately plays. You’ll hear both the original call and the broadcast. To
listen to only the broadcast, hold or end the original call.
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Replying to PTT Broadcasts
When a broadcast ends, you have a chance to respond to it before the channel
closes.
When a broadcast ends, the broadcast enters a 10 second waiting period
(as shown next). During this period, the channel remains open to receive or
send additional broadcasts.
During a waiting period, you can press and hold the Talk soft key and talk to
all the people listening on the channel. When you finish talking, release the
Talk soft key. The broadcast will enter another waiting period until someone
broadcasts again. If no activity occurs within the waiting period, the channel
closes and no more broadcasts can take place.
Ending PTT Broadcasts
You can end a PTT broadcast by releasing the Talk soft key, or by pressing the
End PTT soft key. After you end a broadcast, the channel remains open so
others can respond.
If you release the Talk soft key without pressing the End PTT soft key:
• You can resume the broadcast by pressing and holding the Talk soft key
(if the broadcast is in a wait period).
• You can’t initiate another broadcast on another channel until the waiting
period ends.
If you press the End PTT soft key:
• You can’t resume the broadcast by pressing and holding the Talk soft key.
• You can immediately initiate another broadcast on another channel.
Adjusting the Volume of PTT Broadcasts
You can adjust the volume of PTT broadcasts while they play. During a
broadcast, press either or to raise or lower the volume of the
broadcast.
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If you adjust the volume of a non-emergency broadcast, your phone retains the
adjusted volume for all subsequent non-emergency broadcasts. However,
even though you can adjust the volume of an Emergency broadcast, the
adjusted volume won’t be retained for subsequent Emergency broadcasts. All
Emergency broadcasts play at the same volume, until you adjust it.
Configuring PTT Mode
You can configure PTT mode by doing the following:
• Updating the default channel
• Updating channel subscriptions
• Allowing PTT broadcasts to play during active calls
Updating the Default Channel
If you don’t select a channel to broadcast on, your broadcast will automatically
transmit on the default channel, Channel 1. If you want, you can change the
default channel.
The default channel is automatically used when you initiate a broadcast by
pressing and holding the Talk soft key.
To update the default channel:
1 Press , and then select Settings > Basic > Preferences >
Paging/PTT Configuration > PTT Push To Talk.
2 From the PTT Channel Configuration screen, in the Default Channel
field, enter the number you want to broadcast on if you don’t specify a
channel when you send a broadcast.
3 Press the Ok soft key.
Updating Channel Subscriptions
You can subscribe to any channel that has been enabled by the system
administrator and appears in your channels list. When you subscribe to a
channel, you can send and receive PTT broadcasts on that channel.
To subscribe to additional PTT channels:
1 Press , and then select Settings > Basic > Preferences >
Paging/PTT Configuration > PTT Push To Talk.
2 From the PTT Channel Configuration screen, select Subscribe to
Channels.
3 From the Channel Subscriptions screen, scroll to the channel you want to
subscribe to, and then choose Yes.
By default, you’re subscribed to Channels 1, 24, and 25.
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4 Press the Ok soft key
Allowing PTT Broadcasts to Play During Active Calls
The Accept While Busy option allows PTT broadcasts to arrive as active calls
(if enabled) or held calls (if disabled).
If enabled, a PTT broadcast will interrupt telephone calls and you’ll hear the
audio of both the telephone call and the PTT broadcast. The party on the other
end of the telephone call cannot hear the PTT broadcast unless that party has
also enabled Accept While Busy.
If disabled, PTT broadcasts are held during an active call. To hear the
broadcast, you have to resume the broadcast.
To allow or disallow PTT broadcasts to play during an active call:
1 Press , and then select Settings > Basic > Preferences >
Paging/PTT Configuration > PTT Push To Talk.
2 From the PTT Channel Configuration screen, scroll to
Accept While Busy, and enable or disable the setting.
The default setting is Disabled. When enabled, your phone will accept
and play broadcasts while you’re in an active call. When disabled, your
phone won’t play broadcasts while you’re in a call, but will place them in
a ‘pending’ state instead.
3 Press the Ok soft key.
Group Paging Mode
Your phone may be enabled to operate in a broadcast mode called
Group Paging mode. In this mode, you broadcast one-way announcements to
a specified group of phones, called a Paging Group. In Group Paging mode,
users must subscribe to Paging Groups to send and receive pages.
Sending and Receiving Pages
To send and receive pages, you need to subscribe to certain Paging Groups. By
default, you’re subscribed to Paging Groups 1, 24, and 25. This means that:
• You can send pages to Paging Groups 1, 24, and 25.
• You’ll receive pages sent to Paging Groups 1, 24, and 25.
Sending Pages
By default, when you send a group page, it’s automatically sent to
Paging Group 1. This is your default paging group.
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You can change your default paging group to any group you want (see
Updating the Default Paging Group on page 103). If you change your default
paging group, you’ll need to make sure you’re subscribed to that group, or else
the group won’t be available when you initiate a page. To subscribe to a paging
group, see Updating Paging Group Subscriptions on page 104.
You cannot send a Page mode page while you are in an active call.
To send a page:
1 To send a page, press the Paging soft key.
2 From the Paging Groups List screen, select the paging group to send the
page to (as shown next).
The list displays the default paging group, the most recent group you
paged, and other paging groups that you can page.
In the above example:
— The default paging group is Group 1.
— The most recent page was sent to Group 18 (Teachers). The label
‘Teachers’ is set by your administrator.
3 To start the page, press the Page soft key.
Just before the page starts, you’ll hear an alert tone, and then the page
starts (as shown next).
4 When ‘Sending Page’ is displayed on the screen, start talking.
5 To end the page, press the End Page soft key.
To automatically send a page to the default paging group, press and hold the
Paging soft key.
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Receiving Pages
To receive a page sent to a particular paging group, you need to be subscribed
to that group. To subscribe to a paging group, see Updating Paging Group
Subscriptions on page 104.
How you receive a page depends on the priority of the page, whether you’re
in an active call, or if you’re allowed to receive a page during an active call.
You’ll receive pages on the paging groups you’re subscribed to as well as
Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled
Do Not Disturb, you’ll only receive Emergency pages. Non-emergency pages
won’t display or play on your phone.
Receiving Pages When You’re Not in an Active Call
If you receive a page and you’re not in an active call, the page displays in the
center of your screen and immediately plays, regardless of the paging priority.
While a page plays, you can:
• Hold the page.
• End the page. This ends the page at your phone only.
• Place a new call.
Receiving Pages During Active Calls
How you handle a page when you’re in an active call depends on the page
priority and if you’re allowed to receive a page when you’re in an active call.
If the page isn’t a Priority or Emergency page:
• If your phone is allowed to receive pages during active calls, the page
displays on your phone (as shown next) and immediately plays. You’ll
hear both the original call and the page. To listen to just the page, hold or
end the original call.
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• If your phone isn’t allowed to receive pages during active calls, the page
displays on your phone in a ‘Pending’ state, as shown next. When a page
is pending, you can’t hear the page. To place the original call on hold and
listen to the page, scroll to the page, and then press the Accept soft key. To
remove the page from the screen, press the Reject soft key.
If it’s a Priority or Emergency page, the page displays on your screen and
immediately plays. You’ll hear both the original call and the page. To listen to
only the page, hold or end the original call.
Adjusting the Volume of Pages
You can adjust the volume of pages while they play. During a page, press
either or to raise or lower the page volume.
If you adjust the volume of a non-emergency page, your phone will use the
adjusted volume for subsequent non-emergency pages. However, if you
adjust the volume of an Emergency page, your phone won’t use the adjusted
volume for subsequent Emergency pages. All Emergency pages play at the
same volume, until you adjust it.
Configuring Group Paging Mode
You can configure Group Paging mode by doing the following:
• Updating the default paging group
• Updating paging group subscriptions
• Allowing or disallowing pages to play during active calls
Updating the Default Paging Group
If you don’t select a group to send your pages to, your page will automatically
go to the default paging group, Paging Group 1. If you want, you can change
the default paging group.
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To update the default Paging Group:
1 Press , and then select Settings > Basic > Preferences >
Paging/PTT Configuration > Group Paging.
2 From the Group Paging Configuration screen, in the Default Group field,
enter the number of the paging group to send pages to if you don’t
specify a group when you send a page.
3 Press the Ok soft key.
Updating Paging Group Subscriptions
By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that
you can send pages to and receive pages sent to these groups. You can change
which groups you are subscribed to. However, you can’t disable your
subscriptions to Paging Groups 24 and 25.
To update your Paging Group subscriptions:
1 Press , and then select Settings > Basic > Preferences >
Paging/PTT Configuration > Group Paging.
2 From the Group Paging Configuration screen, select Group
Subscriptions.
3 From the Group Subscriptions screen, scroll to the group you want to
subscribe to, and then select Yes.
By default, you’re subscribed to Channels 1, 24, and 25.
4 Press the Ok soft key.
Allowing Pages to Play During Active Calls
The Accept While Busy option allows pages to arrive as active calls (if enabled)
or in a pending state (if disabled).
If enabled, a page will interrupt telephone calls and you’ll be able to hear the
audio of both the telephone call and the page. The party on the other end of the
telephone call cannot hear the page unless that party has also enabled
Accept While Busy.
If disabled, pages arrive in a pending state. To hear the page, scroll to the page,
and then press the Accept soft key.
Using Your Conference Phone in SIP Mode
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To allow or disallow pages to play during an active call:
1 Press , and then select Settings > Basic > Preferences >
Paging/PTT Configuration > Group Paging.
2 From the Group Paging Configuration screen, scroll to
Accept While Busy, and then enable or disable the setting.
The default setting is Disabled. When enabled, your phone will accept
and play pages while you’re in an active call. When disabled, your phone
won’t play pages while you’re in a call, but will place them in a ‘pending’
state instead.
3 Press the Ok soft key.
Locking and Unlocking the Phone
Lock your phone to do the following:
• Prevent unauthorized outgoing calls.
• Allow only authorized people to answer calls.
• Prevent people from viewing or modifying phone displays or information
(for example, menus, directory lists, and call records).
When your phone is locked:
• You can only make an outgoing call to a number from a list of authorized
numbers.
• You have to enter a password to answer incoming calls.
• All keys and soft keys are disabled, except those that allow you to unlock
the phone, make an authorized call, redial a number, or view the browser
(if enabled).
You unlock the phone by entering your user password. If your phone restarts
for any reason while it is locked, it will be locked when the phone starts up
again (unless your phone is configured to start up unlocked).
When your phone is locked, the messages ‘The phone is locked’ and
‘Authorized calls only’ scroll on the status bar. Messages that displayed before
the phone was locked don’t display.
About Your User Password
You are assigned a user password so you can answer calls from your locked
phone and unlock the phone. By default, your user password is 123. You can
change your user password at any time.
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106
Changing Your User Password
By default, your user password is 123. Change your user password so it’s
unique to your phone.
To change your user password:
1 Press , and then select Settings > Advanced.
2 From the Password screen, enter the user password, and then press the
Enter soft key.
3 From the Advanced screen, select Change User Password.
4 From the Change User Password screen, enter your password
information, and then press the Enter soft key.
Locking and Unlocking Your Phone
You can choose how you want your phone to handle incoming calls when it’s
locked. If you allow incoming calls when your phone’s locked (the default
setting), incoming calls will ring on your phone, and you can answer calls by
entering your user password. If you set up your phone to ignore incoming
calls, Do Not Disturb will be applied to all lines on your phone, and your
phone will not ring.
To lock your phone:
1 Press , and then select Settings > Basic > Lock Phone.
2 From the Lock Phone screen, select how you want incoming calls handled
when your phone is locked.
— Allow ringing when locked—Select this option if you want your
phone to ring when you have an incoming call. If you choose this
option, you can answer a call by entering your password.
— DND when locked—Select this option if you don’t want your phone
to ring. You won’t have the option to answer incoming calls. All
incoming calls will go to your mail system (if enabled) and display in
your Missed Calls list.
The default setting is Allow ringing when locked.
3 Press the Lock soft key.
Your phone is locked.
Enabling DND when locked on shared lines disables ringing only. You will still see
a visual notification of the call and have the option to answer it.
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To unlock your phone:
1 From the idle screen, press the Unlock soft key.
2 From the Unlock the Phone screen, enter your password, and then press
the Enter soft key.
(For information on your user password, including what to do if you
forget your user password, see About Your User Password on page 105.)
The phone unlocks.
Calling and Answering from a Locked Phone
From a locked phone, anyone can dial the standard emergency number (for
example, 911), and up to five authorized numbers that an administrator can set
up. You cannot call any other numbers from a locked phone.
If you set up your phone so you can answer incoming calls when your phone
is locked, you can answer calls by entering your user password.
To call an authorized number from a locked phone:
>> Do one of the following:
— Press the New Call soft key. From the Place an Authorized Call screen,
select the number you want to call, and then press the Dial soft key.
The following figure shows an example of the Place an Authorized
Call screen.
or
— Place a call to an authorized number. For information on placing a call,
see Calling on page 60.
If you try to place a call to an unauthorized number, the message
‘Unauthorized number’ displays. (To view a list of authorized
numbers that you can call, press the New Call soft key from the idle
screen when your phone is locked.)
The call is placed.
Note
Your phone may be set up so that you can quickly lock it by pressing the
Lock soft key from the idle screen. If you do this, however, you cannot choose how
to handle incoming calls. Your phone will use the default setting (Allow ringing when
locked), or the last setting you selected.
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To answer a call on a locked phone:
1 While the phone rings, press the Answer soft key.
2 From the Answer the Call screen, enter your password, and then press
the Enter soft key.
(If you press the Cancel soft key instead, the Answer the Call screen
disappears and the incoming call window displays again.)
For information on your user password, including what to do if you forget
your user password, see About Your User Password on page 105.
The call connects.
Logging in to Phones
If your system administrator has set up the User Login feature, you can view
your personal phone settings from any phone in the organization. This means
you can access your contact directory and speed dials, as well as other phone
settings, even as you temporarily change work areas.
If you change any settings while you’re logged in to a phone, the settings are
saved and displayed the next time you log in to a phone. When you log out,
your personal phone settings no longer display.
You can log in to a phone by entering your user ID and password. Default
passwords are preset at the factory to 123.
If the User Login feature is set up on your company’s phones, you’ll need to
know how to:
• Log in to a phone to access your personal phone settings.
• Log out of a phone after you finish using it.
• Place a call to an authorized number from a phone that is in the logged out
state and requires a user login.
• Change your user password.
If a phone is in the logged out state and requires a user login, you may be able to
use the phone to place emergency calls to standard emergency numbers (such as
911) and other pre-configured phone numbers. These numbers are configured by
your administrator. For information on how to place authorized calls, see Placing
Calls from Phones that are in the Logged Out State on page 110.
Using Your Conference Phone in SIP Mode
109
Logging In and Out of a Phone
Depending if the User Login feature is enabled and required, you may or may
not have to log in to the phone to use it. However, if you want to see your
personal phone settings from the phone, you’ll have to log in. If you don’t log
in, you’ll see the phone’s default phone profile.
While logged in, you’ll have full access to your personal phone settings and
your contact directory. After you log out of the phone, you’ll no longer be able
to view this information on the phone.
After you use a phone, be certain to log out of the phone to prevent access to
your personal settings.
To log in to a phone:
1 If the User Login screen is in view, go to step 2. If the User Login screen
isn’t in view, do one of the following:
— Press the Log in soft key.
or
— Press , and then select Features > User Login > Log in.
The User Login screen displays, as shown next.
2 Enter your user ID and password, and then press the Log in soft key.
If you don’t know what your user ID and password are, ask your system
administrator. Default passwords are preset at the factory to 123.
However, your system administrator may have changed this for security
reasons.
If your login credentials are accepted, the phone updates to display your
personal phone profile, and the idle screen is displayed.
If your credentials are not accepted, the message ‘User login failed’ is
displayed, and the User Login screen displays again. If you need to
confirm your credentials, ask your system administrator.
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110
To log out of a phone:
1 From the idle screen, do one of the following:
— Press the Log out soft key.
or
— Press , and then select Features > User Login > Log out.
The Logout screen displays with a confirmation message, as shown next.
2 Press the Yes soft key.
Your personal profile is no longer accessible, and the phone displays
either the User Login screen for the next user login, or the default phone
profile for anonymous users.
Placing Calls from Phones that are in the Logged Out State
If a phone doesn’t require a user login, you can use the phone to place calls to
any number, even though the phone may be in the logged out state.
If a phone requires a user login, you may be able to place calls to authorized
numbers when the phone is in the logged out state. If your system
administrator has set up emergency numbers on the phone, you can place calls
to the standard emergency number (for example, 911) and up to five other
authorized numbers. You won’t be able to call any other numbers until you log
in to the phone.
To place a call to an authorized number from a phone in the logged out state:
1 Press the New Call soft key.
The Place an Authorized Call screen displays, as shown next.
2 Select the number you want to call, and then press the Dial soft key.
The call is placed.
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112
Your phone shows shared line status as described in the following table.
Integrating with Microsoft Lync Server
Your system administrator can configure your phone to work with Microsoft
Lync Server and communicate with others using Microsoft Lync. From your
phone, you can invite, join, control, and monitor local multipoint audio
conferences. For more information on integrating with Microsoft Lync Server,
see your system administrator, or refer to Using Polycom Phones in a Microsoft
Lync 2010 Environment, available from the SoundStation Duo Support page.
Controlling What is Heard
You can change what is heard by doing the following:
• Changing the ring tone.
• Selecting unique ring tones for contacts.
• Adjusting the volume of the speaker.
• Adjusting the volume of the ring tone.
• Muting the microphones so the far site(s) can’t hear you.
Changing the Ring Tone
You can select from many different ring tones to distinguish your phone from
your neighbor’s.
Shared Line Status
Indicator Lights When Your Phone is
Idle
All phones that you share a line with are
idle.
None
A phone you share a line with has an
active call.
Solid red
A phone you share a line with has a
held call.
Solid or flashing red (depending which
phone initiated the hold).
Note
• You can’t forward or reject calls on shared lines.
• Enabling Do Not Disturb on shared lines disables ringing only. The call will still
display on your screen, and you can still choose to answer the call.
Using Your Conference Phone in SIP Mode
113
To select a different ring tone:
1 Press , and then select Settings > Basic > Ring Type.
2 From the Line Select screen, select the line to which you want to apply the
ring tone.
3 From the Ring Type screen, select the ring type you want. To hear the
ring type before you select it, press the Play soft key. The default ring
type is Low Trill.
Setting Unique Ring Tones for Contacts
You can set a distinctive ring tone for each contact in your Contact Directory
so you can distinguish callers.
To set a distinctive ring tone for a contact:
1 Press , and then select Features > Contact Directory.
2 From the Directory screen, scroll to the contact for whom you want to
assign a distinctive ring tone, and then press the Edit soft key.
3 From the Edit Contact screen, scroll to Ring Type and choose a ring type.
4 Press the Save soft key.
Changing the Speaker Volume
You can increase or decrease the volume of the sound you hear.
To adjust the speaker volume:
>> During a call, press to adjust the volume up, or press to adjust the
volume down.
Changing the Ringer Volume
You can increase or decrease the ringer volume.
To adjust the ringer volume:
>> When the phone is idle or ringing, press to adjust the ringer volume
up, or press to adjust the ringer volume down.
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114
Muting the Microphones
You can mute the microphones if you don’t want other parties to hear you
during a call. When you mute the microphones, the indicator lights glow red
to indicate that the other party (or parties) can’t hear you. You can still hear all
other parties while Mute is enabled.
To mute or unmute the microphones:
>> During a call, press .
To mute or unmute the microphones if you use external microphones:
>> Press on the phone or the Mute button on the top of the external
microphones.
Controlling What You See
You can change the phone screen by doing the following:
• Changing the Display Language on page 114
• Changing the Time and Date Display on page 114
• Changing the Screen Contrast on page 116
• Changing the Backlight on page 116
Changing the Display Language
The phone supports many languages. English (Internal) is the default
language.
To change the display language:
1 Press , and then select Settings > Basic > Preferences > Language.
2 From the Language screen, select the language you want.
The text on the screen changes to the language that you selected.
Changing the Time and Date Display
The time and date appear on your phone’s idle screen. If the phone can’t
automatically determine the current time and date, the display will flash. If
this happens, or if the time or date is incorrect, see your system administrator.
Using Your Conference Phone in SIP Mode
115
You can select from various time and date formats, including whether the time
or date displays first (clock order). You can also disable the time and date
display to prevent it from being displayed on the idle screen. Select and set
options that are right for you.
Changing the Time and Date Display
You can change the way the date and time display on the idle screen. For
example, for the date, you can display the month before the day, choose the
abbreviated forms for the month and day, or choose the DD/MM/YY format.
For the time, you can choose either the 12-hour clock (for example, 4:35 PM) or
24-hour clock (for example, 16:35) notation.
To change the time and date display format:
1 Press , and then select Settings > Basic > Preferences >
Time and Date.
2 From the Time and Date screen, do one of the following:
— To change the date format, select Clock Date.
or
— To change the time format, select Clock Time.
3 From the Clock Date screen or the Clock Time screen, select the date or
time format you want. The default settings use the formats ‘Monday,
January 1’ and ‘12 AM/PM.’
Changing the Time and Date Order
You can change the order of the time and date on the idle screen. For example,
you can display the date before the time, or the time before the date.
To change the order of the time and date display:
1 Press , and then select Settings > Basic > Preferences >
Time and Date > Clock Order.
2 From the Clock Order screen, select the clock order you want. The default
setting is date before time.
Turning the Time and Date Display Off and On
You can turn the time and date display off so the time and date don’t display
on the idle screen.
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122
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Polycom® SoundStation® Duo Conference Phone User Guide
124
Safety and Compliance (continued)
CE Mark R & TTE Directive (EU only)
Polycom (UK) Ltd tímto prohlašuje, že tento SoundStation Duo je ve shode se základními požadavky a dalšími
príslušnými ustanoveními smernice 1999/5/ES.
Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr SoundStation Duo overholder de væsentlige
krav og øvrige relevante krav i direktiv 1999/5/EF.
Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät SoundStation Duo in Übereinstimmung mit den
grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet.
Käesolevaga kinnitab Polycom (UK) Ltd seadme SoundStation Duo vastavust direktiivi 1999/5/EÜ põhinõuetele ja
nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.
Hereby, Polycom (UK) Ltd. declares that this SoundStation Duo is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC.
Por medio de la presente Polycom (UK) Ltd declara que el SoundStation Duo cumple con los requisitos esenciales
y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ΔΗΛΩΝΕΙ ΟΤΙ SoundStation Duo ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ
ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.
Par la présente Polycom (UK) Ltd déclare que l’appareil SoundStation Duo est conforme aux exigences
essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.
Con la presente Polycom (UK) Ltd dichiara che questo SoundStation Duo è conforme ai requisiti essenziali ed alle
altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Hér með lýsir Polycom (UK) Ltd yfir því að SoundStation Duo er í samræmi við grunnkröfur og aðrar kröfur, sem
gerðar eru í tilskipun 1999/5/EC
Ar šo Polycom (UK) Ltd deklare, ka SoundStation Duo atbilst Direktivas 1999/5/EK butiskajam prasibam un citiem
ar to saistitajiem noteikumiem.
Šiuo Polycom (UK) Ltd deklaruoja, kad šis SoundStation Duo atitinka esminius reikalavimus ir kitas 1999/5/EB
Direktyvos nuostatas.
Hierbij verklaart Polycom (UK) Ltd dat het toestel SoundStation Duo in overeenstemming is met de essentiële eisen
en de andere relevante bepalingen van richtlijn 1999/5/EG.
Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan SoundStation Duo jikkonforma mal-htigijiet essenzjali u ma
provvedimenti ohrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.
Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a SoundStation Duo megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.
Polycom (UK) Ltd erklærer herved at utstyret SoundStation Duo er i samsvar med de grunnleggende krav og øvrige
relevante krav i direktiv 1999/5/EF.
Niniejszym Polycom (UK) Ltd oswiadcza, ze SoundStation Duo jest zgodne z zasadniczymi wymaganiami oraz
innymi stosownymi postanowieniami Dyrektywy 1999/5/WE
Polycom (UK) Ltd declara que este SoundStation Duo está conforme com os requisitos essenciais e outras
disposições da Directiva 1999/5/CE.
Polycom (UK) Ltd týmto vyhlasuje, že SoundStation Duo splna základné požiadavky a všetky príslušné
ustanovenia Smernice 1999/5/ES.
Polycom (UK) Ltd vakuuttaa täten että SoundStation Duo tyyppinen laite on direktiivin 1999/5/EY oleellisten
vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.
Härmed intygar Polycom (UK) Ltd att denna SoundStation Duo står I överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
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130
SIP Menu Structure
SIP Settings
Polycom® SoundStation® Duo Conference Phone User Guide
132
End-User License Agreement for Polycom
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Software
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of Support Services is governed by the Polycom policies and programs described in the
Polycom-provided materials. Any supplemental software code provided to you as part of the Support
Services is considered part of the Software Product and is subject to the terms and conditions of this
Agreement. With respect to technical information you provide to Polycom as part of the Support Services,
Polycom may use such information for its business purposes, including for product support and
development. Polycom will not utilize such technical information in a form that personally identifies you.
4. TERMINATION.
Without prejudice to any other rights, Polycom may terminate this Agreement if you fail to comply with
any of the terms and conditions of this Agreement. In such event, you must destroy all copies of the
Software Product and all of its component parts. You may terminate this Agreement at any time by
destroying the Software Product and all of its component parts.
5. UPGRADES.
If the Software Product is labeled as an upgrade, you must be properly licensed to use the software
identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software
Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your
eligibility for the upgrade. You may use the resulting upgraded Software Product only in accordance with
the terms of this Agreement. If the Software Product is an upgrade of a component of package of software
programs that you licensed as a single product, the Software Product may be used and transferred only as
part of that single Software Product package and may not be separated for use on more than one Product.
6. WARRANTY AND WARRANTY EXCLUSIONS.
6.1 Limited Warranty. Polycom warrants that (a) the Software Product will perform substantially in
accordance with the accompanying documentation for a period of ninety (90) from the date of receipt by
you, and (b) any Support Services provided by Polycom shall be substantially as described in applicable
written materials provided to you by Polycom, and Polycom support engineers will make commercially
reasonable efforts to solve any problem issues. Polycom does not warrant that your use of the Software
Product will be uninterrupted or error free, or that all defects in the Software Product will be corrected.
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to
… 136 …

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