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SoundPoint
®
Pro
Model SE-225
Installation Instructions
and User’s Guide
Polycom
®
, SoundPoint
®
Pro, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S.
and various countries. ©2000 Polycom, Inc. All Rights Reserved. 1725-06215-001 Rev A
Don't forget to mail in yourOwnerRegistration Card!
Polycom, Inc., 1565 Barber Lane, Milpitas, CA95035
Telephone 408.526.9000 or toll-free 1.800.POLYCOM
Facsimile 408.526.9100 Internet www.polycom.com
SoundPoint Pro Professional Conference Phone User’s Guide
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SoundPoint Pro Professional Conference Phone User’s Guide
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IMPORTANT SAFETY
INSTRUCTIONS
When using your telephone equipment, the following safety precautions should always be followed
to reduce the risk of fire, electric shock, and injury to persons.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the instrument.
3. SoundPoint
®
Pro will not operate during a period of power loss. For placing emergency calls
during periods of power loss, be sure to have at least one telephone that operates with
telephone line-level power in your home or office.
4. Unplug SoundPoint Pro from the wall outlet before cleaning. Do not use liquid or aerosol
cleaners. Use only a damp cloth for cleaning.
5. This instrument can be hazardous if immersed in water. To avoid the possibility of electrical
shock, do not use the telephone while you are in the bathtub or shower, or when you are wet.
If you accidentally drop the telephone into water, do not retrieve it until you have first
unplugged the line cord from the modular wall jack. Do not reconnect the telephone until it
has dried thoroughly.
6. Avoid using the telephone during electrical storms in your immediate area. There is a remote
risk of electric shock from lightning. Urgent calls should be brief. Even though protective
measures may have been installed to limit electrical surges from entering your home or
business, absolute protection from lightning is impossible.
7. If you suspect a natural gas leak, report it immediately, but use a telephone away from the area
in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it
is possible that this spark could ignite heavy concentrations of gas.
8. Never push objects of any kind into the telephone through housing slots as they may touch
hazardous voltage points or short out parts that could result in a risk of electric shock. Never
spill liquid of any kind on the telephone. If liquid is spilled, however, refer servicing to proper
service personnel.
9. To reduce the risk of electric shock, do not disassemble this telephone. Opening or removing
covers may expose you to hazardous voltages. Incorrect reassembly can cause electric shock
when the telephone is subsequently used. If your telephone does not work properly, refer to
the section describing how to get service for your telephone.
10. Always use caution when installing or modifying telephone lines. Never install telephone
wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations.
11. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected from the network interface.
12. Do not place on an unstable surface (e.g., cart stand, or table); a fall may damage the unit.
13. Unplug and refer to an authorized service representative under the following conditions:
▼ When the power cord or plug is damaged or frayed.
▼ If the unit has been dropped or damaged.
▼ If the unit exhibits a distinct change in performance.
14. Operate using only the power source indicated on the console label.
15. Do not allow anything to rest on the power cord. Do not place the unit where the cord might
be abused by pets, children, or foot traffic.
16. Do not overload wall outlets or extension cords.
SAVE THESE INSTRUCTIONS
SoundPoint Pro Professional Conference Phone User’s Guide
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SoundPoint Pro Professional Conference Phone User’s Guide
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TABLE OF CONTENTS
SAFETYINSTRUCTIONS...............................................................ii
Chapter 1 INTRODUCTION AND INSTALLATION ........................1–1
INTRODUCTION..........................................................................1–2
UNPACKING ................................................................................1–3
INSTALLATION...........................................................................1–3
Preparing for Installation .........................................................1–3
Line Interface Module (LIM)...................................................1–4
Installing the Phone..................................................................1–4
GETTING CONNECTED ............................................................1–5
Phone, Power, and Data Connections ......................................1–5
Handset Connection ................................................................1–5
Headset Connection..................................................................1–5
KEYS AND OPERATIONALFEATURES...................................1–7
VISUALINDICATORS.................................................................1–8
Chapter 2 SOUNDPOINT
®
PRO OPERATION ...............................2–1
MAKING CALLS, ANSWERING CALLS, HANGING UP.......2–2
Tips for Using the Line Keys...................................................2–2
Changing Modes.......................................................................2–2
More on Making Calls..............................................................2–2
Selecting a Line.................................................................2–2
Using Redial and Repetitive Redial...................................2–3
More on Answering Calls.........................................................2–3
When More Than One Incoming Line is Ringing.............2–3
Second Calls on an Inactive Line .....................................2–3
SPEAKER MODE.........................................................................2–4
Individual Mode.......................................................................2–4
Group Mode ............................................................................2–4
HEADSET MODE.........................................................................2–5
CONFERENCE MODE ................................................................2–5
Using Lines...............................................................................2–5
Operation .................................................................................2–6
Establishing a Conference Call..........................................2–6
Adding a Caller on an Inactive Line..................................2–6
Placing Conference on Hold..............................................2–6
Dropping a Conference Participant...................................2–6
4-WAYVOLUME CONTROL......................................................2–7
Handset, Headset, Speaker.......................................................2–7
Dial Tone..................................................................................2–7
SoundPoint Pro Professional Conference Phone User’s Guide
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ACCESSING, USING, AND
PROGRAMMING DIRECTORIES..............................................2–7
Navigating the Directories........................................................2–7
Directory Structure ..................................................................2–8
SoundPoint Directory Descriptions and Overview..................2–8
SPEED DIALDIRECTORY........................................................2–10
Entering the Speed Dial Directory (List)...............................2–10
Programming Names and Numbers.......................................2–10
Assigning Priority Tags..........................................................2–10
Editing a Speed Dial Entry......................................................2-11
Viewing Speed Dial Entries ...................................................2–11
Viewing Directory Programming Options..............................2–11
Speed Dial Directory Quick Locator Feature.........................2–12
Dialing Speed Dial Entries.....................................................2–12
Dialing Hot Key Priority Speed Dial Numbers......................2–12
Deleting Speed Dial Entries ..................................................2–12
Clearing the Speed Dial List..................................................2–12
INCOMING CALLHISTORYLIST...........................................2–12
Entering the Incoming Call History Directory.......................2–13
Viewing Incoming Call History Entries ................................2–14
Speed Dialing Incoming Call History Entries........................2–14
Exporting Entries to the Speed Dial List................................2–15
Deleting Incoming Call History Entries.................................2–15
Clearing the Incoming Call History List................................2–15
OUTGOING CALLHISTORYDIRECTORY............................2–16
Entering the Outgoing Call History Directory.......................2–16
Viewing Outgoing Call History Entries ................................2–16
Dialing Outgoing Call History Entries ..................................2–17
Exporting Entries to the Speed Dial List................................2–17
Deleting Outgoing Call History Entries.................................2–17
Clearing the Outgoing Call History List................................2–17
LINE SETTINGS DIRECTORY.................................................2–18
Entering the Line Settings Directory......................................2–18
Setting Ring Volume for Each Line........................................2–18
Setting Ring Type for Each Line............................................2–19
Entering Local Telephone Numbers for Each Line................2–19
Setting Primary Line for Your Phone.....................................2–19
Enabling or Disabling Caller ID for Each Line......................2–20
Editing Line-In-Use Voltage Threshold ................................2–20
Restoring Factory Default Settings for Each Line ................2–20
SoundPoint Pro Professional Conference Phone User’s Guide
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SYSTEM SETTINGS DIRECTORY..........................................2–21
Entering the System Settings Directory.................................2–21
Setting the Time of Day ........................................................2–21
Setting LCD Contrast.............................................................2–21
Setting Repetitive Redial Parameters.....................................2–22
Selecting and Setting Telephone Number Auto-Formatting..2–22
Flash Timing...........................................................................2–23
Changing Flash Timing..........................................................2–23
Restoring Flash Timing Default.............................................2–24
Restoring System Factory Default Settings............................2–24
Information Retention During a Power Loss.........................2–24
Chapter 3 TROUBLESHOOTING ...........................................................3–1
TROUBLESHOOTING.................................................................3–2
No Dial Tone............................................................................3–2
In Speaker Mode: Short Silences, Echoes, or
Clipped Speech.........................................................................3–2
Difficulty with Hearing the Other Party...................................3–2
Blank Display ..........................................................................3–3
Physical Damage .....................................................................3–3
Chapter 4 REGULATIONS AND WARRANTY.................................4–1
U.S. REGULATORYINFORMATION.........................................4–2
Radio/TV Interference .............................................................4–2
Federal Communications Commission (FCC) Notice..............4–2
Signaling Method ....................................................................4–3
Hearing Aid Compatibility ......................................................4–3
Testing Emergency Numbers ..................................................4–3
CANADIAN DEPARTMENTOF
COMMUNICATIONS NOTICE...................................................4–4
POLYCOM LIMITED WARRANTYAND
LIMITATION OF LIABILITY......................................................4–4
Limited Warranty......................................................................4–4
Limitation of Liability..............................................................4–5
Appendix ADDITIONAL INFORMATION ........................................A–1
HEADSETS..................................................................................A–2
About Headsets........................................................................A–2
Headset Types..........................................................................A–3
Headset Selection....................................................................A–3
SOUNDPOINT
®
PRO
INTRODUCTION AND INSTALLATION
Chapter 1
SoundPoint Pro Professional Conference Phone Introduction and Installation
1 –1
SoundPoint Pro Professional Conference Phone User’s Guide
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SoundPoint Pro Professional Conference Phone Introduction and Installation
1 –2
SoundPoint Pro Professional Conference Phone Introduction and Installation
1 –3
UNPACKING
The following items are included in your SoundPoint Pro. Check the list before
installation to assure that all items are accounted for. If you are missing any items,
contact your SoundPoint Pro distributor.
Quick Guide User Guide
SoundPoint Pro Console Handset and Cord
Power Adapter Line Interface Module (LIM)
7’Phone Cords (2) Quick Reference Phone Number Label
Headset Hanger Console Cable
INSTALLATION
Installation of SoundPoint Pro is easy. Refer to the Quick Guide for detailed quick setup
instructions.
Preparing for Installation
Preparing to install your phone includes deciding where you want to install the phone,
locating the power outlet closest to your phone, locating your existing telephone wall
jack(s) in your home or office, and determining how your telephone lines are configured
with your telephone jacks.
The SoundPoint Pro Line Interface Module (LIM) allows you to connect two telephone
lines and power to SoundPoint Pro, with only one cable extending to the console for
maximum portability.
INTRODUCTION
Thank you for selecting SoundPoint
®
Pro—clearly the best choice in professional office
communications. SoundPoint Pro is designed to give you unparalleled conferencing
quality, combined with the convenience of an integrated headset interface, all in a full-
featured, portable desktop unit.
Your SoundPoint Pro delivers the following features:
▼ Full-Duplex Conference Phone ▼ 3-way Integrated Conference Bridging
▼ Integrated Caller ID and Caller ID on ▼ 4-Way Independent Volume Control with
Call Waiting Memory
▼ 99 Number Speed Dial Directory ▼ Distinctive Rings for Each Line
▼ 99 Number Incoming Call History ▼ Programmable Repetitive Redial
▼ 99 Number Outgoing Call History ▼ Any Key Dialing
▼ Integrated Headset Amplifier, Keypad ▼ Portable Single-Cable-to-Console
Activation, and Headset Hanger Design
▼ Keypad-Activated Rear Mic for ▼ One-Touch Hot Key Priority
Group Conferencing Speed Dialing
▼ And much more!
SoundPoint Pro is designed for you by Polycom—the World’s number one provider of
conferencing products. From small companies to the Fortune 500, from the smallest
conference rooms to the largest boardrooms, you will find more Polycom conferencing
products in more places, than all of our competitors combined.
And now we’ve designed SoundPoint Pro for you, with the same proven technology and
high-quality standards that have made us the most widely used conferencing product line
in the World.
The enclosed Quick Setup Guide contains complete installation instructions and
provides a summary of the most commonly used features, including a description of the
functionality of each key on the phone. Detailed information about features and using
your SoundPoint Pro is available in this User’s Guide.
SoundPoint Pro Professional Conference Phone Introduction and Installation
1 –4
SoundPoint Pro Professional Conference Phone Introduction and Installation
1 –5
Setup 2
If two phone lines share one telephone wall jack, install as in Setup 1 but be sure to
connect the black 7’Phone Cord provided. Continue with Setup 1, steps 3 and 4.
Setup 3
If two phone lines share one telephone wall jack, the phone can be installed without
using the LIM. Connect the black 7’Phone Cord into the TELport on the Console and
the Power Adapter to DC POWER.
GETTING CONNECTED
Phone, Power, and Data Connections
Line Interface Module (LIM)
The Line Interface Module (LIM) provides the convenience of a single cable to your
two-line phone, reducing clutter and improving mobility for conferencing. However, if
your two lines share the same telephone jack, the phone line and power can be connected
directly to the console. See your options in the following section, “Installing the Phone”.
Installing the Phone
Setup 1
See the Quick Guide for detailed installation instructions or follow these steps.
1. Plug one end of either 7’Phone Cord into line port L1 of the LIM and the other end
into the wall jack for Line 1.
2. Repeat step 1 for Line 2 using the other 7’Phone Cord.
3. Connect the double-ended console cable from the LIM to the TEL and DC POWER
ports on the console.
4. Connect the Power Adapter cord to the LIM and plug the Power Adapter into the
electrical outlet.
DATA
Data port allows you to
conveniently connect a Fax
machine or modem to
SoundPoint Pro without
having to locate another
analog phone jack or
disconnect SoundPoint Pro.
TEL
Connect the RJ11 (Phone)
plug from the LIM or
connect a phone line directly.
DC POWER
Connect the power
plug from the LIM or
connect power directly.
SoundPoint Pro Professional Conference Phone Introduction and Installation
1 –6
SoundPoint Pro Professional Conference Phone Introduction and Installation
1 –7
KEYS AND OPERATIONAL FEATURES
Handset Connection
Headset Connection
Astandard 2.5mm headset jack is located at the right front of the console. No amplifier
is required for headsets with a 2.5mm stereo interface plug. Headsets that connect to a
handset port require their own audio amplifier installed according to directions from the
manufacturer.
IMPORTANT: The HEADSETactivation key will not work with headsets that connect
to the handset port.
Note: Headsets may be purchased separately. See Appendix for information about types
of headsets.
Headset Hanger
AHeadset Hanger has been included to help keep the headset out of the way when not in
use. Insert the hanger into the opening at the right rear of the console.
You are now ready to use yourSoundPoint Pro Professional Conferencing Phone.
SoundPoint Pro Professional Conference Phone Operation
2 – 1
SOUNDPOINT
®
PRO OPERATION
Chapter 2
VISUAL INDICATORS
*Message waiting supported for FSK protocol and most analog PBXs.
SoundPoint Pro Professional Conference Phone Introduction and Installation
1 – 8
MAKING CALLS, ANSWERING CALLS, HANGING UP
Tips for Using the Line Keys
1. When a LINE key is pressed, that line becomes active and any other active lines are
disconnected unless placed on Hold prior to pressing the LINE key.
2. When the CONF key is pressed all active lines and lines on Hold are linked in the
conference.
3. When the HOLD key is pressed, all active lines are placed on Hold. Inactive lines
remain inactive.
4. If SoundPoint Pro is hung up, active lines are disconnected, but lines on Hold
remain on Hold.
Changing Modes
To Switch Between Modes at Any Time During a Call
From To Action
Handset Speaker Press Speaker key; hang up handset
Handset Headset Press Headset key; hang up handset
Headset Speaker Press Speaker key
Headset Handset Pick up handset
Speaker Handset Pick up handset
Speaker Headset Press Headset key
More on Making Calls
Selecting a Line
Pressing the LINE key under the LCD screen will activate that line for the mode you are
currently using: handset, speaker, or headset. If no mode is selected, pressing a LINE key
will cause that line to go active in Speaker Mode by default.
Handset
Headset
Speaker
Notes
SoundPoint Pro Professional Conference Phone Operation
2 –3
SoundPoint Pro Professional Conference Phone Operation
2 –2
The green LED on the LINE key indicates that it is in use.
IMPORTANT: As a rule, once a line is activated it must be placed on Hold prior to
activating another line key or the line will be disconnected.
Using Redial and Repetitive Redial
Press the REDIAL key to automatically dial the last phone number dialed on your phone.
The Repetitive Redial feature allows you to Redial a phone number up to 15 times,
which is useful when attempting to dial a number that is busy. To activate Repetitive
Redial, press and hold the REDIAL key for 2 seconds. By default SoundPoint Pro will
dial the last number dialed 10 times with 20 seconds between attempts, or until the call is
answered, whichever comes first. When the call is answered, SoundPoint Pro will ring
indicating that the call has been connected.
Repetitive Redial can be programmed for the number of attempts tried, and the duration
between attempts. For instructions, see page 2 – 22, “Setting Repetitive Redial Parameters”.
More on Answering Calls
SoundPoint Pro will automatically select the ringing line when you answer. It is not
necessary to select the ringing line first.
When More Than One Incoming Line is Ringing
If both lines are ringing at the same time, the line that is engaged first will ring and its red
LED will blink. The second line’s LED will also blink, but no audible ring will be heard.
When the phone is answered, preference will be given to the primary line (see “Setting
Primary Line for Your Phone” on page 2-19). If no primary line has been programmed,
Line 1 will be selected first.
Second Calls on an Inactive Line
If you have already engaged a call and another call comes in on the line you are not
using, you will be prompted with a low-volume ring and the LED indicator for the
incoming line will blink. If you subscribe to Caller ID, SoundPoint Pro will display
Caller ID information for the incoming call. To answer the call:
Place your call on hold with the HOLD key, then press the LINE key with the red
blinking LED (the ringing line) and begin speaking.
Making Calls
Pick up the handset; listen
for the dial tone.
Put on headset, press the
HEADSET key, and listen
for the dial tone.
Press the SPEAKER key;
listen for the dial tone.
Pressing a LINE key will
activate the phone in
Speaker Mode for that line
by default.
Answering Calls
Pick up the handset
Press the HEADSET key
on the console (make sure
your headset is on first!).
Press the SPEAKER key
on the console.
Pressing a LINE key for a
line that is ringing will
cause the phone to go off-
hook in Speaker Mode for
that line.
Hanging Up
Hang up (replace) the
handset.
Press the HEADSET key.
Press the SPEAKER key.
Pressing a LINE key
while the line is active
will hang up the line.
HEADSET MODE
Pressing the HEADSET key on the console activates Headset Mode. The ▲▼ keys
control headset volume.
Note: See Appendix for information about headsets.
CONFERENCE MODE
Using Lines
The LINE keys and Conference (CONF) key located below the LCD screen control your
conference.
Conference calls can be established by:
1. Placing and conferencing outbound calls
2. Receiving and conferencing inbound calls
3. Conferencing a combination of inbound and outbound calls
SoundPoint Pro Professional Conference Phone Operation
2 –5
SPEAKER MODE
SoundPoint Pro Model SE-225 has two microphones. An additional rear microphone can
be activated from the keypad to maximize microphone coverage for group conferences.
When it is not activated, SoundPoint Pro is optimized for individual use with the front
microphone.
When using Speaker Mode individually, turning off the rear microphone reduces
background noise.
Individual Mode
The rear microphone is off, and the audio pickup and quality are optimized for 180° coverage
Group Mode
The rear mic is activated for 360° coverage
SoundPoint Pro Professional Conference Phone Operation
2 –4
4-Way Volume Control
Handset, Headset, Speaker
Press the ▲▼ keys at any time during a call to adjust volume. SoundPoint Pro will
maintain the same volume for future calls until changed.
Dial Tone
Listen for the dial tone; press the ▲ ▼ keys to adjust the level. Then hang up or make a call.
Dial tone volume will remain at the level set until intentionally changed.
Accessing, Using, and Programming Directories
SoundPoint Pro stores and retrieves information for your convenience. This information
is organized into directories which can be accessed and customized from the keypad.
Navigating the Directories
Pressing SELECT will allow you to:
▼ Initially, enter the Directory Structure at the Main Menu level,
▼ Once in the Directory Structure, move another level deeper, or
▼ Confirm a setting or information youíve selected, entered, or edited.
The
▲
▼
appears in the corner of the display when the Directory Structure has more
options or information at that level. You can use the ▲ ▼ keys to scroll continuously
through the options.
The BACK key is the way to:
▼ Return to a higher level of the Directory Structure,
▼ Back up to remove characters while editing an entry, or
▼ When pressed twice in succession, exit the Directory Structure altogether.
SoundPoint Pro Professional Conference Phone Operation
2 –7
Operation
Establishing a Conference Call
Pressing the CONF key when more than one line is active establishes a conference in
any mode—Speaker, Handset, or Headset. Pressing CONF takes callers off Hold and
brings them into the conference.
Example: Setting Up a 3-Way Conference Call (Outbound Calls)
1. Press LINE 1 and dial the number of the first conference participant. When the
party answers, ask him to hold while you add the other participant. Press HOLD.
2. Press LINE 2 and dial the number of the second participant. When the party
answers, tell him you will add him to the conference.
3. Press the CONF key. All participants are now in the conference.
Adding a Caller on an Inactive Line
Incoming Call
1. When a new call is received, ask the active participant to Hold. Press the H O L D k e y.
2. Press the LINE key to answer the incoming call.
3. Tell the incoming caller you will add him to the conference.
4. Press the CONF key.
Outgoing Call
1. Ask the active participant to Hold while you call another participant. Press the
HOLD key.
2. Press the inactive LINE key, and dial the number of the person you wish to add.
3. When the person answers, tell him he is being added to the conference.
4. Press the CONF key.
Placing Conference on Hold
To put a conference call on hold, press the HOLD key. The other participants will not be
able to talk to each other. Press CONF to return to the conversation.
Dropping a Conference Participant
Press the LINE key of the participant you wish to drop from the call.
SoundPoint Pro Professional Conference Phone Operation
2 –6
Outgoing Call History Records calls you have dialed from the Speed Dial
Listing, Call Histories, or manually.
Dials any number in the history when the SPEED DIAL
key is pressed.
Line Settings Stores and displays line configuration parameters.
Contains programming options for line setting
parameters including restoration of factory default line
settings.
System Settings Stores and displays system configuration parameters.
Contains programming options for system parameters
including restoration of factory default system settings.
SoundPoint Pro Professional Conference Phone Operation
2 –9
Speed Dial Listing Lists telephone numbers and names of contacts you
program and store in your phone.
Stores information imported from the Incoming and
Outgoing Call Histories.
Dials any number in the listing when the SPEED DIAL
key is pressed.
Incoming Call History Records calls you have received or missed.
Records Caller ID information including name and
telephone number when you subscribe to your telephone
service provider’s Caller ID service.
Dials any number in the history when the SPEED DIAL
key is pressed.
SoundPoint Pro Professional Conference Phone Operation
2 –8
Directory Structure and Descriptions
Adiagram of the Directory Structure is shown below. Acquaint yourself with this
structure to make navigating easier. The following instructions will guide you through
each of the Menu Options in the Directory Structure.
The available priority tags, with 1 being the highest priority, will be listed on the bottom
line of the LCD. Use the ▲▼ keys to move the blinking cursor over the priority “tag”
you wish to assign, or select “N” for No Tag, then press SELECT.
Once assigned, entries with priority tags will be listed at the beginning of the Speed Dial
Listing in assigned priority.
Editing a Speed Dial Entry
If you wish to edit a Speed Dial List entry, including priority tags, first locate the entry,
then press SELECT . The display will read EDITENTRY? Press SELECT again.
Use SELECT to confirm a correct name or number entry, or edit using the BACK key.
When you are satisfied with the changes, press SELECT to confirm and move to the next
line.
If you wish to edit only the Priority Tag, press SELECT twice to confirm the name and
phone number, the display will read SETPRIORITYTAG. Use the method described
above to edit the Priority Tag.
Viewing Speed Dial List Entries
Upon entering the Speed Dial Directory Listings, if entries have been stored on the
phone, the display will default to the first entry in the Speed Dial List. Multiple entries
will be listed in the following order:
▼ Priority Tagged entries (highest priority to lowest, P1, P2, P3, P4, P5, P6, P7, P8, P9, P0)
then
▼ Alphabetically
Use the ▲ key to scroll through the entry list. Hold the ▲ key down to accelerate
through the list quickly.
Viewing Directory Programming Options
While in the Speed Dial Directory Listings, scroll ▼ at any time to view Speed Dial
Directory options. Options include deleting individual entries, clearing the entire speed
dial directory, adding entries and editing entries. See each specific option in this section
for details.
SoundPoint Pro Professional Conference Phone Operation
2 –1 1
Speed Dial Directory
Entering the Speed Dial Listing
Press SELECT to view the Main Menu Directory options. The Speed Dial Directory is the
first menu option.
Programming Names and Numbers
Up to 99 separate entries can be stored in the Speed Dial List.
Scroll ▼ to ADD NEWENTRY?, press SELECT to begin adding an entry.
Enter the phone number on the keypad. Use the BACK key to back up and correct any
mistakes. Enter special characters if desired.
▼ For spaces, press HOLD.
▼ For hyphens, press REDIAL.
▼ For brackets, press FLASH , once for
(
and again for
)
when ready.
Press SELECT to save the number.
Enter the name. Enter each letter by repeatedly pressing the key associated with that
letter until the letter you want appears on the display. Use special characters above as
desired. You are, however, limited to 13 characters.
Press SELECT to save the name.
You will then be prompted to select a Priority Tag for the entry.
Assigning Priority Tags
“Hot Key” priority speed dialing “priority tags” can be assigned to 10 Speed Dial List
entries. You will be prompted to enter a priority tag as each speed dial name and number
entry is completed.
SoundPoint Pro Professional Conference Phone Operation
2 –1 0
Headset Selection
If you are interested in purchasing a headset, you should decide which type is best for
you, and also take into consideration:
Sound Quality
Some headset manufacturers use noise reduction technology to enhance sound quality.
Like high-quality conferencing equipment, good sound quality in a headset can improve
productivity and make daily business communications more enjoyable.
Comfort/Wearability
Headsets are traditionally worn by people who spend a great deal of time on the phone,
so choosing one that’s comfortable—and stays that way—makes a big difference. Make
sure that the headset you chose is comfortable to wear, and maintains its shape when it’s
not on your head.
SoundPoint Pro Professional Conference Phone Appendix
A –3
HEADSETS
About Headsets
If you use the phone frequently or for extended periods of time, headsets can make your
life much easier. Headsets, like speakerphones or conference phones, allow you to use
your hands while talking on the telephone.
One advantage headsets have over speakerphones and conference phones is the added
dimensions of privacy and decreased office noise. Headsets, like handsets, allow only
half of a conversation to be overheard. This maintains a level of semi-privacy, while
reducing the amount of noise heard in and around the office.
Headsets can be challenging, however, for a person who needs to get up from his or her
desk frequently. Replacing the headset plug into the headset jack or putting the headset
back on and adjusting it, can be more cumbersome than picking up the handset, or going
off-hook on the conference phone.
Most people, however, find headsets to be a valuable communications tool. When using
a headset in addition to a handset and conference phone, the headset can become an
indispensable part of a multi-functional approach to business communications.
Some business and SOHO (small office/home office) telephones like SoundPoint Pro are
“headset-ready”, meaning they have a connector (2.5mm phone jack, or a non-standard
connector for use only with the phone maker’s headset) and a separate button to go off-
hook without lifting the receiver.
Many headsets require an adapter/amplifier to work with a business telephone. Most of
these headsets require plugging the amplifier into the handset jack, then plugging the
handset into a receptacle on the side of the amplifier. This arrangement can be a
nuisance, especially since you must always take the handset off-hook to use the headset.
To compound these problems, some headsets require that you select DIPswitch settings
to get the sound right, and then adjust a separate volume control on the amplifier.
SoundPoint Pro has an integrated headset amplifier and complete compatibility with all
telephone functionality. SoundPoint Pro comes standard with a headset hanger.
There are many different options and styles of headsets to choose from. Following is an
overview of what to look for in a headset.
SoundPoint Pro Professional Conference Phone Appendix
A –2
Headset Types
There are three basic types of headsets:
Binaural headsets are held on by a “headband” and have
earpieces that provide sound to—and cover—both ears.
This helps to block out background noise better than the
other types.
Monaural headsets are also held in place by a headband
but cover just one ear. The single earpiece can sit in the
ear—actually fitting into the ear canal with a microphone
attached—or cover the ear using a foam or “leatherette”
cushion.
In-the-earheadsets fit in, or over the ear, or grasp the ear
itself to stay in place. These headsets are popular with
people who like to avoid the adverse effects of the other
types of headsets on hairstyles, etc.
… 27

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