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Plantronics Calisto 800 Series Handleiding

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USER GUIDE
Calisto
®
800 Series
P820/P825/P830/P835
Firmware version 1.19
2
ContentsContentsContents
Welcome 3
System Requirements 3
Computer 3
Connecting the Cables 4
Speakerphone and
Microphone Basics 5
Speakerphone 5
Microphone 5
Set up your speakerphone 6
Accessories 6
Set Up Your Calisto 6
Get to Know Your Calisto 8
Screen 9
Outgoing Line 10
Menu 10
Use Call Features 11
Make a Call 11
Answer or Ignore a Call 11
Answer a Second Incoming Call 11
Switch Between Calls 12
Mute a Call 12
End a Call 12
Use Other Call Options 12
Special Features for Using Your
P830 & P835 Calisto with a Landline 13
Use the Call Log 14
Enter/Edit Favorites 15
Create a Favorite 15
Access Voicemail 19
Use Your Calisto with a Headset 20
Switch Call Audio Between Your
Calisto and a Headset 20
Use Your Calisto with a Wireless Mic 22
Setup 22
Pairing (if not pre-paired) 22
Wearing and Use 22
Features 23
Wireless Mic Usage 24
Light Indicators 25
Disconnect from/Reconnect to a Mobile Phone
or Bluetooth Headset 26
Customize Your Calisto Settings 28
Basic Setup 28
Plantronics Spokes Software 31
Spokes Software Highlights 31
Softphone Support 31
Calisto 800 Application Support
and Features 32
Plantronics Control Panel 34
Plantronics Update Manager 35
Troubleshooting - General 36
Troubleshooting - Software 38
3
Welcome
Congratulations on purchasing your new Plantronics product. This user guide
contains instructions for setting up and using your Calisto Speakerphone
(Speakerphone + PA50 Microphone) System.
The Calisto comes in several models:
• The P820 model connects to mobile phones and PC softphones.
• The P825 model connects to mobile phones and PC softphones, and includes a PA50 wireless
mic accessory (see Use Your Calisto with a Wireless Mic on page 22).
• The P830 model connects to mobile phones, softphones, and analog landlines.
• The P835 model connects to mobile phones, softphones, analog landlines and includes a PA50
Wireless Mic accessory
The Calisto offers:
• Full duplex wideband audio with advanced noise cancellation
• A 2.4” color display and dial pad for easy caller ID viewing, dialing, answering, switching, and
muting across devices
• Support for Bluetooth and wired headsets and headphones (2 x 3.5mm jack)
• Many convenient features including integration with top Unified Communications client
applications and softphones, and media players. Please see the Plantronics Spokes Software
section for a complete list of supported features and more details
With the Calisto, you can:
• Make and answer calls for any of your connected phone lines.
• Manage and switch among multiple calls, even from different phones.
• Easily switch call audio between the built-in speakerphone, a wired headset/headphones/
earbud, or a wireless Bluetooth headset.
• Use the Call Log and Favorites to quickly view and dial numbers.
• Customize settings to make your Calisto work best for you.
Please refer to the separate safety instructions for important product safety information prior
to installation or use of the product.
System Requirements
Computer
• Supported Operating Systems: Windows XP®, Windows Vista®, Windows® 7
• Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended)
Microsoft Windows Vista-Service Pack 1 (SP1) or later (Recommended)
• Microsoft Windows 7-Service Pack 1 (SP1) or later (Recommended)
4
Connecting the Cables
*
* Landline on P830 & P835 only
Speakerphone
Microphone
5
Speakerphone and Microphone Basics
1 Analog landline telephone port (P830 & P835 models only); P820 & P825
have a standard Kenington receptacle.
2 USB port to computer
3 AC adapter (P830 & P835 models only; available as an optional accessory
for P820 & P835 models)
4 Talk/End key
5 Audio key. Switches from the speakerphone to a headset (or wireless mic)
and back.
6 Mute key
7 3.5 mm headset/headphone jacks
1 Talk/End key: Press with one tap to answer or end a call. The key is green
when you have an incoming call, red when you are on a call.
2 Mute/Unmute keys: Press red key on both sides. The keys light up red
when a call is muted
1
2
3
4
5
6
7
1
2
6
Set up your speakerphone
Accessories
The following optional accessories are sold separately:
• PA50 Microphone clip: Enjoy freedom of movement and exceptional transmit quality for the
ultimate speakerphone experience (included with P825 & P835).
• Plantronics H-Top adapter cable: Connect Plantronics H-Tops with QD directly to the dual
3.5mm headset jack.
• 2.5mm-to-3.5mm adapter: Convert 2.5mm corded headsets to connect to the dual 3.5mm
headset jack.
• Headset charging cable: Charge a Plantronics Bluetooth headset with micro USB ports directly
from your Calisto
• Carrying case.
For more information on accessories, visit plantronics.com.
Set Up Your Calisto
Follow the instructions on the Calisto screen to complete setup.
The setup includes the following steps. Most steps are optional.
NOTE If you skip any part of setup, you can access the setup screens later by selecting Menu >
Settings > Advanced Setup > Setup Assistant.
Basic setup:
Enter your preferred language and your country.
Language
English
Français
Español
Deutsch
Português
NEXT
If you live within the U.S. and are required to dial 10 Digits for
local calls, select “Other” as your Country setting (not “United
States”).
Area Code setup:
If you select United States or Canada as
your country, enter your 3-digit landline phone area code. This
enables your Calisto to automatically add a “1,” if required, when
you dial a number from your call log (see Use the Call Log on
page 14).
If you enter an incorrect digit, press
OK
to delete the last digit
you entered.
Press
Next
(right softkey) if you do not want to enter an area
code. Note that this may result in incorrect dialing if you dial a
number from your call log.
Spokes software can be installed at anytime to enhance your
user experience with Calisto 800 and industry-leading Unified
Communications clients and softphone applications, with many
other features available.
www.plantronics.com/software
Please refer to the Plantronics Spokes Software section of this
guide for details.
NEXTBACK
Setup Assistant
The next few screens will guide
you through the setup process
7
Mobile phone setup (optional):
When you connect your Calisto
to a mobile phone that supports Bluetooth, call audio from that
phone is automatically routed to your Calisto. To connect to a
mobile phone, do the following:
1 On the Mobile Phone setup screen, make sure
Yes
is
highlighted, and press
OK
.
NOTE
Do not press Next/Skip (right softkey). This skips the phone
setup process.
2 Follow the onscreen instructions. If prompted, enter
0000
as
the passkey on your phone.
NOTE
To access mobile phone setup later—for example, if you
want to pair with a second mobile phone—select Menu > Settings >
Bluetooth Setup.
NEXT SKIPBACK
Mobile Phone
Do you want to setup a mobile
phone to use with Calisto?
Yes(Press OK)
Bluetooth headset setup (optional):
When you connect your
Calisto to a Bluetooth headset, you can route call audio to
the headset directly from your Calisto. This lets you use your
Bluetooth headset for landline, mobile, and softphone calls. To
connect to a mobile phone, do the following:
1 On the Headset setup screen, make sure
Yes
is highlighted,
and press
OK
.
NOTE
Do not press Next/Skip (right softkey). This skips the phone
setup process.
2 Follow the onscreen instructions.
NOTE
To access Bluetooth headset setup later, select
Menu
>
Settings
>
Bluetooth Setup
.
NEXT SKIPBACK
Bluetooth Headset
Do you want to setup a Bluetooth
headset to use with Calisto?
Yes(Press OK)
FINISH
Setup Complete
You are now ready to make and
receive calls.
After setup, call audio from any phone line you have connected to your Calisto—mobile,
softphone, or analog landline (P830 & P835 models only)—is automatically routed to your
Calisto speakerphone. If you connected a headset to your Calisto, you can route the audio from
any call connect to the speakerphone from the headset and back via the Audio Key .
8
1
2
3
4
5
6
7
8
9
10
11
1 Talk/End: Press to dial a number you entered, to answer an incoming call, or to end a call. The
key is green when you have an incoming call, red when you are on a call.
2 Mute: Press to mute the currently active call. (Red when on, white when off and in a call)
3 Dual 3.5mm headset/headphone/earbuds jack (on side of device): Insert headphones or earbuds
into the jack. For headsets with microphones, insert the microphone into the jack and the
speaker into the jack.
4 Audio Key: Press to switch from your Calisto speakerphone to a headset or wireless mic
accessory and back. If you have more than one headset (wired or wireless) connected to your
Calisto, pressing Audio Key displays a list of all your audio options. Highlight the option you
want to switch to, and press OK When the microphone in the base is active you will see a white
LED lit on the front side of the unit. .
5 1 key: If you entered a voicemail access number, press and hold 1 from the Main Menu or the
Dial screen to dial it (see Enter Your Voicemail Access Number on page 29).
6 Volume Up/Down: When you are on a call, press +/- to adjust the call volume. When you’re not
on a call, press +/- to adjust the ringer volume. When a call is ringing, press +/- to silence the
ringer for that call only.
7 Screen: Use the Control and OK keys on the right to select onscreen items.
8 Softkeys: Press to access the option shown onscreen above the softkey.
9 Control Up: Press to scroll up a list or to increase an onscreen control, such as screen
brightness.
10 OK: Press to select a highlighted item or accept the control setting.
11 Control Down: Press to scroll down a list or to decrease an onscreen control, such as screen
brightness.
Get to Know Your Calisto
9
Screen
Idle Screen Notifications
When you are not on a call, the screen displays either the Plantronics logo or some or all
of the following information, depending on the connected phone line, the services you have
subscribed to (such as voicemail), and/or the softphone you are using:
Status Bar Icons
The status bar is the row of icons at the top of most screens.
1 Your online status, as shown in your softphone*
2 Connected Bluetooth mobile phone or headset status
3 Current time based on your PC clock
4 Missed calls (total for all connected landline, mobile, and softphones*) (not shown)
5 New voicemail (for connected landline and softphones*) (not shown)
*If supported by your softphone. Check the features available for your softphone.
MENUDIAL
MENUDIAL
Available
9:20 AM
1
2
3
: Shows the level of voice activity during a call. If the call is muted, the indicator displays no
bars.
Headset/headphone/earbud connection indicators
: Your Calisto is connected to a Bluetooth headset. Call audio is routed to the headset.
: Your Calisto is connected to a wired headset, headphones, or earbuds. Call audio is routed
to the headset, headphones, or earbuds.
: You are in a call and your PA50 wireless mic is active.
10
Outgoing Line
Outgoing phone line indicators
When you make an outgoing call, the call is made by default using the last line you selected on
the Dial screen (see Make a Call on page 11). To choose a different line, simply highlight the line
of your choice on the Dial screen. If the last line used is unavailable, outgoing calls are made
over the first available line, in this order: softphone, landline (P830 & P835 models only), mobile
phone. Note that you can answer incoming calls from any connected phone line on your Calisto.
: Outgoing calls are made over your default softphone line.
: Outgoing calls are made over your analog landline (P830 & P835 models only).
: Outgoing calls are made over your connected mobile phone line.
Online status indicators (if supported by your softphone application)
If supported by your softphone, your Calisto displays your online status, such as available, busy,
away, and so on. Actual icons vary according to the softphone.
Menu
The menu gives you access to many Calisto features. To display the menu, do one of the
following:
• When the idle screen is displayed, press Menu (right softkey) or any key on your Calisto.
• When you are working with a feature within a menu, press and hold Back (left softkey) to
return directly to the main menu.
• Call Log: See Use the Call Log on page 14.
• Favorites: See Enter/Edit Favorites on page 15.
• Bluetooth: See Disconnect from/Reconnect to a Mobile Phone or Bluetooth Headset on page 26
• Settings: See Customize Your Calisto Settings on page 28.
Optimal Audio Performance
Your Calisto is optimized for personal use. To minimize background noise, the microphone pick-
up range is limited. This illustration shows ideal placement of your Calisto to optimize voice
pick-up:
If you require 360-degree room coverage to handle multi-party calls, consider using the
Plantronics PA50 wireless mic as an alternative. You can place the wireless mic on a table for
full 360
0
coverage (see Use Your Calisto with a Wireless Mic on page 22).
11
Your Calisto lets you use features such as answering calls from all your
connected phone lines, answering a second incoming call, or making a
second outgoing call.
Make a Call
IMPORTANT: The Dial menu may show “PC Unavailable” even if Calisto 800 is connected to the
PC. Reason: The Dial menu shows PC available for dialing for supported softphone applications
that can accept digits from Calisto 800. See “Dial Default Softphone (digits)” under “Make a Call” in
the “Calisto 800 Feature Table” that support dialing from Calisto 800. For softphones that do not
support dialing via Calisto 800, dialing may still be possible via softphone dialing menu on your PC.
Use the Dialpad
1 To bring up the dialpad from the idle screen or the menu, either press Dial (left softkey) or tap
the unlit dialpad.
NOTE: If the idle screen or the menu is displayed, you can simply enter the number without bringing
up the dialpad.
2 If you want to dial the number using a line other than the current outgoing line (see Outgoing
Line on page 10), select the line you want to use.
3 Enter the number on the dialpad.
NOTE: To delete the last digit you entered, press BACKSPACE (right softkey). To delete all the
digits you entered, press and hold BACKSPACE (right softkey).
4 To dial the number, press Talk/End or OK .
Dial a Call Log Entry
See Use the Call Log on page 14.
Dial a Favorite
See Enter/Edit Favorites on page 15.
Answer or Ignore a Call
Answer a Call
Press Answer (right softkey) or Talk/End .
NOTE: If you use a Calisto model P830 or P835 with a landline, see Special Features for Using Your
Calisto P830 with a Landline on page 13.
Ignore a Call
Press Ignore (left softkey). If ringing phone line has voicemail service, the call will continue
through to voicemail.
Answer a Second Incoming Call
If you are on a call and receive an incoming call notification, do one of the following:
• To put the current call on hold and answer the new incoming call: Press Hold & Answer (right
softkey). You can then switch between the two calls (see Switch Between Calls on page 12).
• To hang up the current call and answer the new incoming call: Press Talk/End to hang up the
current call. Press Answer (right softkey) or Talk/End to answer the new call.
Use Call Features
12
Switch Between Calls
Press Control Up or Down to highlight the call you want to make active. The other call is
automatically put on hold.
NOTE: If you use a Calisto model P830 or P835 with a landline, see Special Features for Using Your
Calisto P830 with a Landline on page 13 for more information on call switching.
Mute a Call
You can mute the currently active call at any time by pressing Mute . The Mute key turns red
when call is muted. Press Mute again to unmute the call. The Mute key turns white.
NOTE: If you put a call on hold (by answering a second call, making a second call, or switching
between two active calls), the call on hold is automatically muted.
End a Call
To end the active call, press End (left softkey) or Talk/End Note the following:
• If you have one active call and one call on hold, ending the active call makes the call on hold active.
• If you have one active call and more than one call on hold, ending the active call makes the last
call placed on hold active.
Use Other Call Options
Make a Second Outgoing Call
BACK
Dial a Number
Mobile
PC
1 While on a call, press Options > Place new Call.
2 Select an option for making the second call: Dial (dialpad), Call Log, or Favorites. When the
phone begins dialing the second call, the first call is placed on hold.
NOTE: The Make a Call option is available only for a phone line that is not currently in use. For
example, if you are on a call on your analog landline, you can make a second outgoing call on your
mobile phone or softphone line.
Enter Passwords and Numbers
OPTIONSSWITCH (Flash)
Connected:
555-1212
9
13
If you are on a call and are prompted to navigate a phone tree or enter a password, simply enter
the numbers using the dialpad. Or press Options (right softkey) > Enter digits, and enter the
numbers on the dialpad. This works with mobile, home landline, and softphone calls.
Special Features for Using Your P830 & P835 Calisto with a Landline
Use the Flash Feature
OPTIONSSWITCH (Flash)
Connected:
555-1212
00:01:49
During an analog landline call, the left softkey is labeled Switch (Flash). Use this key in any of
the following situations:
• If you are on a call and a second call comes in, on another press Hold & Answer (right softkey)
to answer the incoming call.
• If you receive a call on the same line, press Switch (Flash) (left softkey) to switch between these
calls.
• If you are on one call, to call a second person, press Switch (Flash) (left softkey) to get a dial
tone, and then dial the number.
• If you have two calls, to call a third person, press Options (right softkey) > Place new call to
get a dial tone, and then dial the number. When the person answers, press Switch (Flash) (left
softkey) to connect the person.
NOTE: You can also press Options (right softkey) to change the audio device or enter digits.
Use Multiple Phones with the Same Landline
If you have multiple phones using the same analog landline for your Calisto, and a call is made
or answered on another phone, your Calisto screen shows that a call is in progress and the
landline is in use. You do either of the following:
• Press Talk/End or Pickup Call (right softkey) to use your Calisto to join in the call. To hang up
from the call, press Talk/End or Hang up (left softkey). This does not end the call.
• Press Main Menu (left softkey) to access the menu. You can use the menu items in the same
way as at any other time. Select Landline Call (right softkey) to return to the call.
14
BACK OPTIONS
Call Log
1 (123) 456-7890
US CELLULAR
MOM
JOHNSON M
HOME
The Call Log lists all incoming, outgoing, and missed calls for all phone lines connected to
your Calisto. If the caller name is known, the name is shown; otherwise, the phone number is
shown. For calls made today, the time is shown. For older calls, the date is shown. Call Log icons
include the following:
: Missed call
: Outgoing call
: Incoming call
From the Call Log, you can do any of the following:
• Call a number: Highlight the Call Log entry. To call using the current outgoing line, press Talk/
End To call using a different line, press OK , highlight the line, and press Talk/End
or
OK .
• View call details including call duration and phone type, if known: Highlight the Call Log entry
and press Options (right softkey) > Call Details.
• Add the Call Log entry to Favorites: See Create a Favorite from a Call Log Entry on page 16 for
details.
• Sort the Call Log list: From the Call Log, press Options (right softkey) > Sort List. Select whether
to sort the list by incoming, outgoing, or missed calls.
• Delete a Call Log entry: Highlight the entry and press Options (right softkey) > Delete this record.
Select Yes to confirm.
• Delete the entire Call Log: From the Call Log, press Options (right softkey) > Delete all records.
Select Yes to confirm.
Use the Call Log
15
You can enter names and numbers as favorites so you can easily dial
them right on your Calisto. For each favorite, you can enter multiple phone
numbers and label them as home (H), work (W), mobile (M), or other (O).
Create a Favorite
You can create a favorite from an ended call, from your Call Log, or manually.
Create a Favorite from an Ended Call
1 When you end a call from a number that is not already in Favorites, an Add to Favorites?
prompt appears. Press Yes (right softkey).
2 Do one of the following:
• To add the number to an existing favorite: Select Add to existing. Select the favorite to use, and
then select the number type to assign the number to. If a number already exists for that type,
press Yes (right softkey) to replace the existing number.
• To create a new favorite for the number: Select Create new favorite. Select the number type
(Home, Work, Mobile, Other) and enter or edit the name, if desired. Note the following when
entering letters:
To enter the second letter on a key:
Press the key twice—for example, to enter K, press 5
twice. Press 5 three times to enter L, and so on
To switch among lowercase letters, uppercase
letters, title case, and numbers:
Press *. The currently selected option is shown in the
upper-right corner of the screen
To enter special characters:
Press 1.
To enter a space:
Press # or select Insert a Space onscreen.
To delete the last character entered:
Press BACKSPACE (right softkey).
To delete all characters entered:
Press and hold BACKSPACE (right softkey).
To move the cursor forward or backward
through the characters without making a
deletion:
Press Control Up or Down
Enter/Edit Favorites
16
• Press Save (left softkey) twice.
Create a Favorite from a Call Log Entry
BACK
Options
Call Details
Add to Favorites
Sort List
Delete this record
Delete all records
1 Highlight a Call Log entry and press Options (right softkey) > Add to Favorites.
2 Do one of the following:
• To add the number to an existing favorite: Select Add to existing. Select the favorite to use,
select the number type to assign the number to, and press Edit (right softkey). If a number
already exists for that type, press Yes (right softkey) to replace the existing number.
• To create a new favorite for the number: Select Create new favorite. Select the number type
and enter or edit the name, if desired. See Create a Favorite from an Ended Call on page 15 for
information on entering characters.
• Press Save (left softkey) twice.
Create a Favorite Manually
BACK/SAVE EDIT
New Favorite
Name
H
W
M
O
1 Press Menu (right softkey) > Favorites > New Favorite (right softkey).
2 Highlight Name, press Edit (right softkey), and use the dialpad to enter the name. See Create a
Favorite from an Ended Call on page 15 for information on entering characters.
3 Press Save (left softkey).
4 Highlight a phone number type (H = home, W = work, M = mobile, O = other), press Edit (right
softkey), and use the dialpad to enter the number. Repeat for each type of number you want to
enter. Note the following when entering numbers:
17
To enter a + symbol: Press and hold 0.
To insert a 1-second pause in the numbers you are
entering:
Select Insert a Pause onscreen. Inserting a pause
allows you to add/edit passcodes/passwords
to phone numbers so that the entire string
automatically gets dialed. This feature is known as
“chain dialing.”
To delete the last character entered:
Press BACKSPACE (right softkey).
To delete all characters entered:
Press and hold BACKSPACE (right softkey).
To move the cursor forward or backward through
the characters without making a deletion:
Press Control Up or Down .
5 Press Save (left softkey) twice.
Dial a Favorite
1 Press Menu (right softkey) > Favorites.
2 Select the favorite and highlight the number you want to dial.
3 To dial the number using the current outgoing line (see Outgoing Line on page 10), press Talk/
End . To dial the number using a different line, press OK select the line, and then press OK
or Talk/End .
Edit a Favorite
1 Press Menu (right softkey) > Favorites.
2 Select the favorite and press Options (right softkey) > Edit Favorite.
3 Highlight the name or number you want to edit and press Edit (right softkey).
4 Use the dialpad to make the changes you want. See Create a Favorite from an Ended Call on
page 15 for details on entering letters, and Create a Favorite Manually on page 16 for details on
entering numbers.
5 Press Save (left softkey) twice.
Search for a Favorite
When you have Favorites open (Menu (right softkey) > Favorites), you can use the dialpad to
search for a favorite, as follows:
• Press a number key to jump to the first Favorites entry that starts with the first letter shown
on the key—for example, press 5 to jump to the first entry that starts with J.
• Press the key twice to jump to the first entry that starts with the second letter shown on the
key—for example, press 5 twice to jump to the first entry that starts with K. Press 5 three times
to jump to the first entry that starts with L, and so on.
• If there is no entry that starts with a given letter, the highlight jumps to the first entry that
starts with the next letter. So, if there is no K entry, pressing 5 twice jumps to the first entry
that starts with L.
18 18
Delete a Favorite
1 Press Menu (right softkey) > Favorites.
2 Select the favorite and press Options (right softkey) > Delete Favorite.
3 Press Yes (right softkey) to confirm.
19
You can access voicemail from your Calisto for both your analog landline
(P830 & P835 models only) and your softphone, if the softphone application
supports this feature.
To use your Calisto to access analog landline voicemail, you need to enter your landline
voicemail access number. You can do this from the Settings menu (see Enter Your Voicemail
Access Number on page 29).
When you have a new voicemail message, a message icon appears on the idle screen.
MENUDIAL
Available
9:20 AM
Voicemail
To check voicemail:
1 From the main menu or the Dial screen, press and hold 1 on the dialpad.
2 If your Calisto is set up to access voicemail from more than one phone, select the phone you
want to check.
BACK
Voicemail
Landline Voicemail
Pc Voicemail
Access Voicemail
20
You can route call audio from any connected phone (mobile, softphone, or
home landline) to a connected headset.
Supported Headset Types
Headset Type Jack Type Insert Jack Into: Microphone Used
On:
Corded
Headphones/
Earbuds
Single 3.5mm jack Insert into Calisto
jack.
Calisto
Headsets/
Earbuds with
Microphones
Single 3.5mm jack Insert into Calisto
jack.
Calisto
Headsets with
Microphones
Single 2.5mm jack Requires Plantronics
2.5mm-to-3.5mm adapter
(part # 76920-07).
Insert into Calisto
jack.
Calisto
Headphones with
Microphones
Dual 3.5mm jack Insert into both Calisto
and jacks.
Headphones
Plantronics
Professional
H-Tops (Example:
Plantronics
SupraPlus wideband
Headset)
Quick Disconnect Yes. Requires Plantronics
QD-to-Dual-3.5mm adapter
(part # 28959-01). Insert into
both Calisto
and jacks.
H-Top
Wireless
Bluetooth Headset/
Headphones
(Example: Plantronics
Voyager PRO+)
Wireless NA Headset
Plantronics PA50
Wireless Mic
Wireless NA Can switch
between wireless
mic and Calisto
Switch Call Audio Between Your Calisto and a Headset
To switch call audio between your Calisto speakerphone and any connected headsets, do one of
the following:
• When you are not on a call: Press Audio Options . If you have one headset connected to your
Calisto, pressing this key switches from the speakerphone to the headset and back. If you have
more than one headset connected to your Calisto, pressing this key opens the Audio Devices
screen. Select the device you want to use. This device now becomes the default audio device—
audio for new incoming calls plays over this device unless you change it.
Use Your Calisto with a Headset
21
BACK
Call Options
Change Audio Device
Enter digits
NOTE: If you have a Plantronics PA50 wireless mic, it appears on the Audio Devices screen as
Speakerphone + Wireless Mic.
• If you plug in a wired headset/headphones/earbud, the call audio automatically routes to the
attached device. If you unplug the wired device, call audio automatically routes to the Calisto
speakerphone.
• For information on disconnecting the currently connected Bluetooth headset, see Disconnect
from/Reconnect to a Mobile Phone or Bluetooth Headset on page 26.
22
The Calisto PA50 is a wireless mic for use with the Calisto 800 series of
multi-device speakerphones. The wireless mic is an accessory that provides
unparalleled freedom of movement and exceptional transmit quality for the
ultimate speakerphone experience.
The PA50 is included and pre-paired with the Calisto P825 and P835 speakerphone and is
available as an accessory sold separately for use with the Calisto P820 or P830 models.
Setup
1 Disconnect all cables from your Calisto.
2 Insert the wireless mic docking station into the slots at the bottom of the Calisto. Make sure
the docking station is pushed all the way in.
3 Reconnect all cables to the Calisto.
4 Place the wireless mic in the docking station and charge it for a minimum of 2 hours or until
the Calisto screen indicates that the mic is fully charged.
Pairing (if not pre-paired)
1 Once the wireless mic is fully charged, on your Calisto, go to Menu > Settings > Bluetooth Setup.
Select Headset (or Wireless Mic) > Pair New Headset.
2 Put the wireless mic in pairing mode by pressing for 10 seconds or until the light flashes
red and green.
3 On your Calisto, press Next (right softkey) to search for the wireless mic.
4 Follow the instructions on your Calisto screen to complete pairing. Once it is paired, the
wireless mic is connected to your Calisto.
Wearing and Use
The wireless mic can be worn on a collar or lapel. This illustration shows the optimal location.
Use Your Calisto with a Wireless Mic
23
The wireless mic can also be placed flat on a table for flexible small group conferencing. It
provides full 360-degree microphone coverage.
• TalkTime:Upto5hours
• Standbytime:7days
• ChargingTime:Approximately2hours
• MaximumRange:Upto45feet/12meters
Features
1 Once undocked, press the key on the wireless mic to replace the built-in speakerphone
microphone.
2 When the wireless mic is active, the is displayed on screen and the built-in speakerphone
microphone is turned off. Also note LED on front of unit will go out when remote mic is live.
3 To transfer a call from the wireless mic to the speakerphone and back, press on the
speakerphone.
4 Talk/End key: Press with one tap to answer or end a call. The key is green when you have an
incoming call, red when you are on a call.
5 Mute/Unmute keys: Press red key on both sides. The keys light up red when a call is muted.
Note: The Plantronics Battery Status application included with Spokes does not currently support
the Calisto 800 Series wireless microphone. In the event support is added you will be notified via
firmware update in the Plantronics Update Manager application.
24
Wireless Mic Usage
Initial
Setting
Answer Call
From...
Which
mic
Active?
How can I tell How do I
change
active mics?
How do I know
the audio
changed?
Audio to ‘Speaker
phone’
Base (push
selection button
on the base)
Base
LED on
front of base
is lit when call
answered.
Talk/End key
light on mic-clip
will stay off
Pickup mic-clip
and push mic-clip
hook-switch
button once or …
push the Audio
selection button
(Headset icon) on
the base to make
remote mic active
You will see the
LED on the base
turn off and the
hook-switch button
on the mic-clip lit
up red when the
mic-clip is active
Audio to ‘Speaker
phone’
Mic-clip (pickup
mic-clip and
push hook-
switch button
on the clip)
Mic-Clip
LED on
front of base
momentarily
will go on then
off.
Talk/End key
light on mic-
clip will go red
Push the Audio
selection button
(headset icon) on
the base to switch
back to base mic
or return the mic-
clip to its docking
station.
LED on the base
will light and hook-
switch button on
the mic-clip will
turn off
Audio set to
‘Wireless mic
(when undocked)’
Base (push
selection button
on the base)
Base
LED on
front of base
is lit when call
answered.
Talk/End key
light on mic-clip
will stay off
Pickup mic-clip, it
will immediately
become active
You will see the
LED on the base
turn off and the
hook-switch button
on the mic-clip
light up red when
the mic-clip is
active
Audio set to
‘Wireless mic
(when undocked)’
Mic-clip
(automatically
answered when
picked up)
Mic-Clip
LED on
front of base
momentarily
will go on then
off.
Talk/End key
light on mic-clip
will go red
LED on front of
base momentarily
will go on then off.
Hook switch light
on mic-clip will
go red
LED will light on
the base, hook-
switch button on
the mic-clip will
turn off.
NOTE: If you set Audio to ‘Audio routing set to: Wireless Mic (when undocked)’ it will revert to
‘Audio routing set to Speakerphone’ when mic-clip is returned to the docking station or an active
call is terminated.
25
Light Indicators
• Charging: Single white flash after docking the wireless mic to the Calisto.
NOTE: The first time you charge your wireless mic, you may see the light glow red quickly before
flashing red.
• Low Battery: Double red flash every 30 seconds.
• Critical Low Battery: Triple red flash every 30 seconds.
• Out of Range: Fading red.
NOTE: To check connection status, tap once. A single white flash indicates that the wireless mic
is connected to your Calisto. If the white flash doesn’t appear, put the wireless mic back in its dock to
charge and try again later. You can also press Menu (right softkey) > Bluetooth on your Calisto and
make sure that Disconnect Wireless Mic is displayed. This means the wireless mic is connected. If
Disconnect Wireless Mic is not displayed, press Setup (right softkey) > Headset or Wireless Mic, and
make sure Wireless Mic is displayed as a paired device. Select Wireless Mic to reconnect.
Talk/End key
Mute/Unmute keys
26
You can pair your Calisto with up to two mobile phones and two wireless
Bluetooth devices, either during initial setup (see Set Up Your Calisto on
page 6) or from the Settings menu (see Bluetooth Setup on page 30). Pairing
is the equivalent of entering a device into your Calisto’s memory. You only
need to pair each device once.
However, your Calisto can only be connected to one mobile phone and one wireless headset or
wireless microphone at a time. If you have two paired mobile phones or headsets, your Calisto
can manage calls for only one of those phones and one of those headsets at a time.
NOTE: After you pair with a phone or headset, that device automatically becomes the connected
device until you change it.
When you have a Bluetooth headset connected to your Calisto, call audio is routed through the
Calisto speakerphone by default. You can route the call audio through the Bluetooth headset at
any time by pressing the button on the headset or pressing Audio Options on your Calisto.
Your Calisto offers several ways to disconnect from and reconnect to the currently connected
mobile phone and Bluetooth headset. You can disconnect from/connect to each device
separately, or both at the same time.
Disconnect a mobile phone
and/ or Bluetooth headset
When Not on a Call
When you need to leave and
take your mobile phone and/or
Bluetooth headset with you, you
can easily disconnect them.
Disconnect Using the Bluetooth
Menu
1 Press Menu (right softkey) >
Bluetooth.
2 Press Disconnect [mobile
phone name], Disconnect
[headset name], or Disconnect
Both.
Disconnect by Walking Out of
Range of Your Calisto
Simply grab your mobile phone
and/or Bluetooth headset. Once
out of range of Calisto, they will
disconnect and can be used by
themselves. In order to use the
headset directly with mobile
phone, you may need to press
the headset button or go use
the phone’s Bluetooth menu to
connect to the headset.
While on a Call
When you are on a call routed
through your Calisto and need
to take your call on the road, you
can easily disconnect.
Disconnect Using the Go Mobile
Feature
1 While on a call, press Options >
Take mobile call on the go
2 The call audio is transferred to
your mobile phone.
3 If you are using a Bluetooth
headset, follow the onscreen
instructions to connect the
call to your headset using the
headset button or your mobile
phone menu.
Disconnect by Walking Out of
Range of Your Calisto
NOTE: This approach is not
recommended.
When you are on a call and
walk out of range, the call
may reconnect several times
to your Calisto before finally
disconnecting. This may result in
interrupted audio.
Disconnect from/Reconnect to a Mobile Phone or
Bluetooth Headset
Reconnect a mobile phone and/ or
Bluetooth headset to your Calisto
NOTE: Only one mobile phone and
one Bluetooth headset can be
connected to your Calisto at a time.
When you come back in your office, there are several ways to
reconnect your Mobile and/ or BT headset to Calisto.
Reconnect Using a Screen Prompt
When you are back in range of your Calisto, a notification may
appear on your Calisto screen asking if you want to reconnect to
your mobile phone or headset. Press Yes (right softkey) to connect.
If you’re currently on a call on the mobile phone, the audio is routed
back to your Calisto’s speakerphone.
NOTE: Not all phone and headset models support the notification
feature. Also, if you manually disconnected from a phone or headset, a
notification does not appear when the device is back in range of your
Calisto.
Reconnect Using the Bluetooth Menu
1. Press Menu (right softkey) > Bluetooth.
2. Press Connect [mobile phone name], Connect [headset name], or
Connect Both.
Connect a different paired mobile
phone or Bluetooth headset to your
Calisto
If you have paired more than one mobile phone or Bluetooth
headset to Calisto, you can choose which paired device to make the
active, “connected” device. Your Calisto can be actively connected to
one mobile phone and one Bluetooth headset at a time.
Connect a Different Mobile Phone/Headset Using Bluetooth Setup
1. Press Menu (right softkey) > Bluetooth > Setup.
2 Select Mobile Phone or Headset (& Wireless Mic).
3. Select the phone or headset to which you want to connect.
28
Use the Settings menu to customize your Calisto and make it work best for
you.
Basic Setup
Basic setup includes ringer volume and tone, screen brightness, date and time format, and
other settings.
Set the Ringer Volume
1 Press Menu (right softkey) > Settings > Basic Setup > Ringer Volume.
2 Press Control Up or Down to adjust the onscreen volume slider. To turn the ringer off,
press Control Down until no bars appear in the slider.
NOTE: You can also set the ringer volume using Volume Up and Down when you are not on a
call.
Set the Ringer Tone
This setting sets the tone for incoming calls.
1 Press Menu (right softkey) > Settings > Basic Setup > Ringer Tones.
2 Highlight a tone.
3 To preview the highlighted tone, press Play (right softkey). To select the highlighted tone, press
Save (left softkey).
Set the Mic Level
1 Press Menu (right softkey) > Settings > Basic Setup > Mic Level.
2 Press Control Up or Down to adjust the onscreen mic volume level slider.
NOTE: This option appears only if a wired microphone is plugged in.
Set the Screen Brightness
1 Press Menu (right softkey) > Settings > Basic Setup > Brightness.
2 Press Control Up or Down to adjust the onscreen brightness slider.
Button Feedback
Can be set to ‘click’, ‘beep’ or silent. When touch feedback is on, a sound plays when you press
the Calisto keys.
1 Press Menu (right softkey) > Settings > Basic Setup > Button Feedback.
2 Highlight a button feedback tone. To turn button feedback off, highlight Silent.
3 To preview the highlighted tone, press Play (right softkey). To select the highlighted tone, press
Save (left softkey).
Set the Language
1 Press Menu (right softkey) > Settings > Basic Setup > Language.
2 Select a language.
3 Press Save (left softkey).
Customize Your Calisto Settings
29
Set the Country
The country settings affects how your Calisto supports local and international Caller ID
information.
1 Press Menu (right softkey) > Settings > Basic Setup > Country.
2 Select a country.
3 Press Save (left softkey).
Landline Setup
If you select United States or Canada you will be presented with a choice to set the Area
Code. Area Code Setup lets you enter your home landline area code and change your
voicemail access number (P830 & P835 only).
For the US and Canada, when you enter your area code, your Calisto automatically adds a “1”
if required when you dial from the call log.
1 Press Menu (right softkey) > Basic Settings > Area Code.
2 Enter the area code.
3 Press Save (left softkey).
NOTE: This setting does not appear for other countries.
Enter Your Voicemail Access Number
Entering your voicemail access number allows one-touch voicemail access. This is the
number your Calisto dials when you press and hold 1.
1 Press Menu (right softkey) > Settings > Landline Setup > Voicemail Access.
2 Enter the number.
3 (Optional) Select Insert pause to enable automatic chain dialing. Chain dialing allows you
to pre-program a sequence of numbers to dial, so that your phone automatically dials your
voicemail password after dialing your voicemail access number. To use chain dialing, enter
the required digits followed by one or more pauses between the various digits.
4 Press Save (left softkey).
Reset the Voicemail Indicator
Occasionally, your analog landline phone service provider might indicate that you have new
voicemail messages, even if you have listened to all your messages. If your Calisto screen
displays new messages even if you don’t have any, reset the voicemail indicator to fix the
problem.
1 Press Menu (right softkey) > Settings > Landline Setup > Reset Voicemail Indicator.
30
Bluetooth Setup
Pair with a Mobile Phone or Bluetooth Headset
Use Bluetooth Setup to pair your Calisto with a new mobile phone or Bluetooth headset.
1 Press Menu (right softkey) > Settings > Bluetooth Setup.
2 Select Mobile Phone or Headset (or Wireless Mic).
NOTE: If you purchase a PA50 wireless mic (sold separately), the Wireless Mic option appears on this
screen also.
3 Follow the onscreen instructions to pair your device with your Calisto.
Change the Connected Phone or Headset
If you have more than one mobile phone or Bluetooth headset paired with your Calisto, you can
change the connected phone or headset. You can have only one connected phone or headset at
a time. See Disconnect from/Reconnect to a Mobile Phone or Bluetooth Headset on page 26 for
instructions.
Remove a Phone or Headset from Calisto Memory
If you no longer want to use a mobile phone or Bluetooth headset with your Calisto, you can
remove the device from the Calisto memory, so it no longer appears on the list of paired
devices.
1 Press Menu (right softkey) > Settings > Bluetooth Setup.
2 Select Mobile Phone or Headset.
3 Select the phone or headset you want to remove from memory.
4 Press Delete (right softkey).
5 Press Yes (right softkey) to confirm.
Advanced Setup
Advanced Setup lets you return to and modify the initial setup screens.
1 Press Menu (right softkey) > Settings > Advanced Setup.
2 Select one of the following:
• Setup Assistant: See Set Up Your Calisto on page 6.
• Factory Reset: Select to restore your Calisto to the original factory settings. This erases all
favorites and call log entries, and deletes any paired Bluetooth devices from your Calisto’s
memory.
31
It is highly recommended that you install Plantronics Spokes software
available for the Calisto 800 system. Though your Calisto 800 system will
operate without the software running, it will limit the system’s capabilities.
Depending on softphone features supported, Spokes software allows you to
do many, if not all, of the capabilities found in the Use Call Features section
of this guide with your favorite softphone(s). See the Calisto 800 Feature
Table for a complete list of available features for specific softphones you use.
To install Spokes software please visit: www.plantronics.com/soware
Spokes Software Highlights
Plantronics Spokes software works with your Calisto 800 Series speakerphone and supported
softphone and media player applications to provide the following capabilities*:
• Answer / End softphone calls from Calisto 800 speakerphone or wireless mic
• Mute / Un-Mute microphone (far end cannot hear you) from speakerphone or wireless mic
• Hold / Resume call from speakerphone
• Display softphone name and Caller ID for incoming call
• Place a call via softphone from Calisto dialpad, Call Log, or Favorites
• Place or answer 2nd call from Calisto dialpad, Call Log, or Favorites list while on a softphone call
• Manage 2 calls concurrently: softphone call, mobile call, PSTN call ; any combination of 2 calls
• Advanced presence capabilities lets others know your availability when on a call
• Configure a default softphone for outgoing calls
• Automatically manage your PC multimedia so you never miss a call
• Quickly access links to product support and software/firmware upgrade information
* Functionality may vary by application; see the Calisto 800 Features Table on page 33 for details.
Softphone Support
For a complete list of softphones supported by Spokes software and other details, please refer
to: hp://www.plantronics.com/media/downloads/SophoneCompability
Default Softphone
Spokes software will attempt to assign a Default Softphone automatically when Calisto 800 is
first connected to your computer. The first active (installed and running) softphone detected
that supports call dialing from the Calisto 800 keypad will be assigned Default Softphone status.
See the table on pg. 33 to determine if your softphone supports call dialing with Calisto 800.
If Calisto cannot detect a Default Softphone automatically, one can be assigned manually.
Calisto 800 will indicate its inability to detect a Default softphone by showing “PC Unavailable”
when the “Dial” softkey is pressed with Calisto 800 connected to a computer. Instructions for
setting a Default Softphone manually can be found in the Plantronics Control Panel section.
Plantronics Spokes Software
32
Assigning a Default Softphone has the following benefits:
• Informs Calisto 800 where to send the digits dialed on the keypad; this is especially useful if
more than one softphone is active on the same computer.
• Enables Spokes software to capture Call Log data for incoming and outgoing calls.”
First Time Skype Use - IMPORTANT
The first time Skype is launched after installing Spokes software you will see the following
displayed at the top of the Skype application, “PlantronicsURE.exe wants to use Skype”. To
enable Spokes to work with Skype, click “Allow access”.
Click Here
If “Allow access” is not selected, you will not be prompted again for access permission and
your Spokes software will not work with Calisto 800. If this happens and you wish to grant
Spokes software permission after missing the prompt above, see the Troubleshooting -
Software section.
Calisto 800 Application Support and Features
Use the table below as a reference for applications and features supported by the Calisto
800 Series. Consult the user documentation for softphone and media player applications for
more detailed information regarding these applications.
Avaya IP Agent
Avaya IP Softphone
Avaya one-X Communicator
Avaya one-X Agent
Cisco IP Communicator
Cisco CUCIMOC
Cisco CUPC
Cisco CUCIConnect
Microsoft Lync 4.0+
Microsoft OC 2007
Shoretel Call Manager
ShoreTel Communicator
Skype
Apple iTunes
Winamp
Windows Media Player
Other Support
Calisto 800 Feature Table: Application Support
- Below are features and functions supported with Calisto 800 by application
- Application support requires Plantronics Enterprise Software (PES) is installed *
- For a current list of softphones supported and revision levels, please see:
www.plantronics.com/us/media/downloads/SoftphoneCompatibility.pdf
* Microsoft Office Communicator and Lync are supported for limited call control
functions without PES, but PES is recommended
Phone Functions Description
Incoming Calls Answer / End incoming softphone calls from the Calisto 800 interface x x x x x x x x x x x x x
Outgoing calls Make / End outgoing calls from the Calisto 800 interface x x x x x x x x x x x x x
Mute Un-Mute (sync'd) Mute / Un-Mute Calisto 800 mic (no transmit audio) from softphone,
headset, or Calisto 800 interface
x x x x x x x x x
Hold / Resume Hold and Resume calls from softphone or Calisto 800 interface x x x x x x x x x x x x x
Caller ID (single call) Caller ID Displayed for Incoming/Outgoing Calls x x x x x
Caller ID for Softphone name Softphone Name Displayed for Incoming/Outgoing Calls x x x x x x x x x x x x x
Default Phone Setting Configurable in Plantronics Control Panel, if multiple softphones are
running, selects default softphone for outgoing calls.
x x x x x x x x x x x x x
Multiple Call Handling
Answer 2nd Incoming Call
Pressing the “Answer” key drops 1
st
call and answers second, or, press
“Flash” to Hold the 1
st
call and answer the second call
x x x x x x x x x x x x
Toggling 2 Softphone Calls on
same Softphone
Hold and Resume (toggle) 2 softphone calls on the same softphone
client
x x x x x x x x x x x x
Toggling 2 Softphone Calls on diff
Softphones
Hold and Resume (toggle) 2 softphone calls on different softphone
clients
x x x x x x x x x x x x x
Make a Call
Dial Default Softphone (digits) Dial digits on Calisto 800 dailpad; execute and outgoing call on default
softphone
x x x x x x x x
DTMF digits while on a Call Use Calisto 800 to enter digits (passcode, credit card number, etc.)
while on a softphone call
x x x x x x
From Favorites or Call Log Dial out on a softphone from the Favorites or Call Log menu items on
Calisto 800 interface
x x x x x x x x
2nd Call from Call Log Dial a second outgoing softphone call from the Calisto 800 Call Log
while on an active Softphone call
x x x x x x x x
2nd Call from Dial Pad Dial a second outgoing softphone call from the Calisto 800 dailpad
while on an active Softphone call
x x x x x x x x
Mobile / Telephone Presence
Mobile Call Presence When on a mobile call via Calisto 800, PES software changes presence
status on MSFT OC/Lync and Skype indicating you are On a Call or Do
Not Disturb, respectively.
x x x
PSTN Call Presence When on a PSTN call via Calisto 800, PES software changes presence
status on MSFT OC/Lync and Skype indicating you are On a Call or Do
Not Disturb, respectively.
x x x
Multiple Softphone Status If on a call on any PES 2.4-supported softphone, MSFT OC/Lync and
Skype will indicate you are On a Call or Do Not Disturb, respectively.
x x x
Media Player Suport
Pause, Stop (or do nothing) – When an audio stream is active and the user is listening to a supported
media player and a call is received, audio is paused or stop in
accordance with user preferences setup in the PLT Control Panel (PCP)
x x x
Play (or do nothing) – When call ends, audio will resume (or not) in accordance with user’s
PCP-configured preferences.
x x x
Device FW Upgrade
DFU Update Update Manager: Automated firmware update x
34
Plantronics Control Panel
Plantronics Control Panel provides status and configuration information and options for
Plantronics devices and supported applications. It also provides links to Plantronics user
guides and corporate contact information. To access the Plantronics Control Panel:
• Click on the “Start” menu
• Select “All Programs”
• Select “Plantronics”
• Open “Plantronics Control Panel”
Below is a summary of the content for each tab in Plantronics Control Panel:
Devices Tab
• Displays active Plantronics devices supported by Spokes software.
• Enables manual selection of a Default Softphone that is capable of receiving dialed phone
numbers from the Calisto 800 keypad.
• Audio Settings – Provides a convenience shortcut to Windows audio configuration options.
• Device Settings – No Device settings are available for the Calisto 800 Series in Plantronics
Control Panel; all device configuration options are available through the Menu on the Calisto
800 display.
Applications Tab
• Displays all applications enabled by Spokes software and supported for Calisto 800.
• Allsupportedapplicationswhicharecurrentlyrunningareindesignatedwitha“•”.
Preferences Tab
• Allows you to configure the behavior of supported media players when a softphone call is
received, and when the call has ended.
• Provides opt-in confirmation to allow Plantronics to capture usage statistics to help improve
our software.
• Allows configuration of presence information sharing with supported applications.
About Tab
• Lists product details and version information for the Calisto 800 Series.
• Shows version numbers of Spokes software elements installed on your computer.
• Provides shortcuts to Calisto 800 Series user documentation and Plantronics contact
information.”
35
Plantronics Update Manager
All required software and firmware for the Calisto 800 Series can be remotely updated when
updates are available. Start Plantronics Update Manager from Windows Start Programs menu
> Programs > Plantronics > Plantronics Update Manager to change settings such as automatic or
manual check for updates.
Check for Updates Automatically
By enabling this check box, you will activate a periodic automatic check for available software
and firmware updates.
Check for Updates Now
You can choose to check for available software and firmware updates at any time by clicking on
the Check For Updates Now button in Update Manager by clicking on the Start menu > Programs
> Plantronics > Plantronics Update Manager.
Install Checked Updates
Following an AUTOMATIC or MANUAL CHECK FOR UPDATES, this field will be populated with
any applicable software updates and the INSTALL CHECKED UPDATES will begin installation
36
Troubleshooting - General
I have my headset and
mobile connected; how
do I connect them both to
Calisto 800?
Automatic Reconnect:
• IfaVoyagerPro+orVoyagerProUCisused,gotothe“Bluetooth”menuin
Calisto and select “Connect Both”. They should both automatically reconnect
even if Headset is still actively connected to the Mobile. These 2 headsets have
special firmware to allow automatic reconnect.
Note: If an iPhone is used, it should also allow the automatic reconnect.
Unlike Blackberry, iPhone supports Multipoint capability, allowing the
iPhone to retain a BT connection both to the Bluetooth headset and Calisto
at the same time.
Manual Reconnect:
•IfaheadsetotherthanVoyagerProUCisused,rstgotothemobilephone
menu and disconnect the Bluetooth headset from the mobile phone. User then
goes to “Bluetooth” menu in Calisto and selects “Connect Both”.
Note:
•Inafewrareinstances,“Connectboth”maysucceedonthe2ndattemptas
opposed to the 1st. This is due to a conflict between Bluetooth reconnection
attempts between Mobile and Calisto that happen to occur at same time.
•“Connectboth”or“ConnectMobile”or“ConnectHeadset”on-screen
options also allow a user to reconnect a live call back to Calisto.
Can I use the same headset
with Calisto 800 and my
Mobile Phone?
•Yes,butunlessyourheadsetisaVoyagerPro+orVoyagerProUC,oryour
Mobile phone is an iPhone, you will first need to go in the Mobile BT menu to
disconnect the headset from the Mobile Phone before reconnecting it to
Calisto 800.
•MostMobilePhonestoday–outsideofiPhones-donotsupportMultipoint
which means that they can’t both be connected to a Bluetooth headset and
Calisto at the same time.
What Bluetooth headset
does Plantronics
recommend for
Calisto 800?
•VoyagerPro+istherecommendedheadsetitsupportswidebandaudio.
•VoyagerProUCv2isalsorecommendedbutusersneedtobeawarethat
plugging the Bluetooth Dongle into the USB port at the same time as Calisto,
will require user to select which device to route audio to.
If I am on a Mobile call via
Calisto, can I transfer the
audio back to my Mobile/
Headset if I need to leave?
•Yes,duringthecall,select“Options”andthen“TakeMobileCallOntheGo”on
the Calisto screen.
•IfaMobilephoneisconnected,theaudioisautomaticallytransferredback
into the Mobile Handset
•IfaMobilePhoneandaBluetoothheadsetareconnected,theaudiois
automatically transferred back into the Mobile Handset. The Calisto screen
prompts the user to either press the Headset button (for Voyager Pro+ or
Voyager Pro UC) or go in the Mobile menu to transfer audio back to the
Headset.
Note: “Transfer Audio to Mobile” is an alternative option to “Take Mobile call on
the Go”. The only difference is that it keeps the call information on screen
Can I use both a PA50
Wireless Mic and Bluetooth
Headset with Calisto? Or
can I use 2 different Mobile
Phones?
•Yes,butyouwillneedtodecidewhichofthe2toactivelyconnect.
•Goto“Mobile”menutoviewwhichofthe2devicesiscurrentlyconnected(it
should say “Disconnect” Vpro if Vpro is currently connected). Select “Setup” and
follows the instructions to select a different Headset or Mobile Phone.
37
The Tx or Rx audio quality
on my Calisto sounds
muffled or distorted?
•IftheCalistounitisusedbyseveralpeopleatthesametime,usersshouldbe
positioned either in front or the back of the unit for optimal microphone pick-up.
•Forsmallgroupcalls,itishighlyrecommendthatthePA50WirelessMicbe
used as it provides flexible 360 degree room coverage.
The PA50 Wireless Mic
doesn’t seem to work
as well as the Calisto
speakerphone?
•First,makesurethePA50Micisindeedturnedon(seeabovequestion).
•Second,makesurethePA50Micisplacedonlapelintheoptimallocation
shown here.
•Itcanalsobeplacedatonatableforsmallgroupcallsbutinthatcase,
more background noise/room echo will be picked up
While connected to the PC
via USB, Calisto 800 says:
“PC Unavailable” under the
“Dial” options.
“PC Unavailable” in the “Dial” menu only means that Calisto 800 cannot detect
an active softphone with dialing capabilities. See “Dial Default Softphone (digits)”
under “Make a Call” in the “Calisto 800 Feature Table” for softphone applications
that support dialing from Calisto 800. Active softphones that do not support
“Make a Call” can still be used if PC Unavailable is displayed in the Dial menu.
How do I know what version
of firmware/software I am
using?
•GoinMenu>Settings>AboutCalisto
Some keys on the dialpad do
not seem to respond when I
press them?
•Thekeypadsensorsadapttoauser’stouchasmuchastheuseralsogets
used to them. Just like with Touchscreens, it may take a few hours for the user
and the unit to get fully “calibrated”! If keypad sensitivity is an issue try using
the “pad” of the finger versus the tip when pressing.
When I try to redial an entry
in the Call Log, I get an
error message that the call
cannot be dialed?
•EntriesintheCallLogvarydependinguponthesource.ForVoIPcallswith
Microsoft OC and Lync a SIP URI is used in lieu of a phone number which is not
provided in the Call Log data provided. In general, if a standard phone number
is used to connect the call, that information will be available for future calls
from the Call Log.
Can I access Voicemail on
Calisto?
•Yes,CalistosupportsPSTNVoicemailandMicrosoftLync/Ofce
Communicator R2 Voicemail. In the case of PSTN, it requires the user subscribe
to the service from their phone provider and enter the Voicemail Access
number under Settings>Landline Voicemail>Voicemail Access. In the case of
Lync/Microsoft Office Communicator R2, it requires an enterprise to have
enabled Unified Messaging application from Microsoft.
•WheneitheraPSTNorR2/Lyncvoicemailisleft,alarge“Envelope”iconis
displayed on “the Calisto 800” screen. By pressing the “1” key for 3 seconds,
the user is able to trigger and listen to the voicemail from both Lync/Microsoft
Office Communicator R2 and PSTN.
My wireless mic didn’t
connect to my Calisto.
Please try pairing the wireless mic and your Calisto again (see Use Your
Calisto with a Wireless Mic on page 22). In the unlikely event that this doesn’t
fix the problem, simultaneously press the handset icon and mute button
on wireless mic for six seconds to re-boot the wireless mic. After doing this
replace mic in the docking station
38
The following items pertain specifically to issues related to the Calisto 800 Series with Spokes
software and supported applications:
Skype does not work with
Spokes software
Open Skype and select: Tools>Options>Advanced
•Select“Manageotherprograms’accesstoSkype”.
•PlantronicsUR.exewillappearunder“ManageAPIAccessControl”
(see graphic below)
•Select“Change”
•Select“AllowthisProgramtoUseSkype”,click“OK”
•Click“OK”again
•AllsupportedSpokesfunctionsshouldnowworkwithSkype
Media Manager “Resumes”
my media player after a
softphone call even when I
manually pause media
3rd party media player interface controls do not distinguish between manual
and automated audio stream interruption events for Spokes software. To
resolve this, open Plantronics Control Panel and configure your media player
behavior to “Do Nothing” when a softphone call ends.
Call Log information is not
being captured from my
softphone
For PC calls, only call log information from the Default Softphone configured
in Plantronics Control Panel is captured in the Calisto 800 call log. To capture
Call Log information from a specific softphone, change the Default Softphone
as desired.
Troubleshooting - Software
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc.
345 Encinal
Santa Cruz, CA 95060
United States
Tel: 800-544-4660
plantronics.com
© 2011 Plantronics, Inc. All rights reserved. Plantronics, the logo design, PA50 and Calisto are trademarks or registered trademarks of Plantronics, Inc. Lync is a
registered trademark of Microsoft Corporation in the United States and/or other countries.
85433-01 (10.11)
… 26 …

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