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User Guide
Cordless phone
Phonak DECT
2
This user guide is valid for
Phonak DECT CP1
Phonak DECT II
Hearing aid compatibility
This product uses a dedicated wireless link to Phonak
hearing aids. Please ask your hearing care professional
about your hearing aids compatibility.
The compatibility can easily be checked using the demo
mode (
Chapter 3.8).
3
1. Welcome 7
2. Getting to know the phone 8
2.1 Packaging content 8
2.2 How the phone works 9
2.3 Descriptions of the device 10
3. Getting started 15
3.1 Setting up the power supply 15
3.2 Connecting the base 16
3.3 Inserting the battery 17
3.4 Charging the handset 18
3.5 Changing the display language 19
3.6 Setting date and time 20
3.7 Setting the location 21
3.8 Testing the connection to your hearing aids 22
3.9 Transferring existing contacts 24
Contents
4
4. Everyday use 26
4.1 Making and ending a call 26
4.2 Muting the handset microphone 28
4.3 Making a call with Phonak hearing aids 28
4.4 Setting the volume 31
4.5 Setting ringtones 32
4.6 Switching the handset on and o 34
4.7 Entering a contact 35
4.8 Looking up contacts 38
4.9 Finding a lost handset 39
4.10 Using the caller list 41
4.11 Using the Inbox menu 42
4.12 Using the answerphone “Voice box” 42
4.13 Additional features when using the phone 44
5. Handset settings 45
5.1 Locking the keypad 46
5.2 Switching ring tones on / o 47
5.3 Other contact list functions 48
Contents
5
5.4 Other handset settings 50
5.5 Alarm clock function 53
5.6 Attaching the belt clip 56
5.7 Signal strength indicator 57
5.8
Eco-mode 58
5.9 Battery status display 59
5.10 Multiple handsets for one base 60
5.11 Using an existing base 63
5.12 Changing the battery 64
6. PIN-codes and resetting your settings 65
6.1 Changing PIN codes 65
6.2 Resetting your settings 65
6.3 Resetting the system PIN 66
7. Troubleshooting 67
8. Information on product safety 70
6
9. Service warranty 72
9.1 Local warranty 72
9.2 International warranty 72
9.3 Warranty limitation 73
10. Compliance information 74
11. Information and explanation of symbols 84
12. Important safety information 87
Contents
7
The Phonak DECT cordless phone is a quality product
developed by Phonak, one of the world’s leading
companies in the eld of hearing technology.
Please read this user guide thoroughly in order to be
able to benet from all the possibilities this product
can oer.
If you have any questions, please consult your hearing
care professional or go to www.phonak.com/dect
Phonak – life is on www.phonak.com
1. Welcome
8
2.1 Packaging content
2. Getting to know the phone
Removable
belt clip
Battery
cover
Rechargeable
battery
Handset
Power supply with
adapters
Phone cable RJ11
with adapters
DECT base and
charger (“Base“)
CH
D
EU
US / CAN
9
2.2 How the phone works
This telephone is used like any
other cordless phone. In addition,
the integrated wireless Phonak
transmission technology makes
telephoning with Phonak hearing
aids much easier.
The phone signal is sent wirelessly
to both hearing aids in digital
quality.
If you hold the handset close to your head, the hearing
aids will automatically switch to the phone program.
Of course, you can also use the phone without hearing
aids.
10
2.3 Descriptions of the devices
The base
The base is connected to the telephone line and also
serves as the charger for the handset.
The default PIN code for the base is “0000”.
The base and the handset are pre-paired.
쐏
Charging contacts
Power supply input
Paging and pairing button
Analog phone line input
2. Getting to know the phone
11
The handset
To change the display language, follow the
instructions in Chapter 3.5.
12
Receiver
Volume up / down
Volume boost
Press 2 sec. = Hearing aid connectivity test (demo mode)
Hands-free on / o
Talk / repeat call
Press and hold
2 sec. = Dial voicemail number
Press and hold
2 sec. = All ring tones o / on
Microphone openings
Press and hold
2 sec. = Dial international
prex “+”
Press and hold
2 sec. = Keypad lock on / o
Number keypad
Navigation keys
End call / back (one menu level up)
Press and hold
2 sec. in standby mode = handset on / o
Function key
Display keys
Context menu (use the display keys to select
functions depending on the display)
Display
3.5 mm headset socket
Indicator light
2. Getting to know the phone
Mic Option
0800800800
0:05
13
Display symbols in standby mode
Display symbols if call is in progress
The content of the display varies depending on
the settings.


Time
Date
Alarm clock on
Battery and charging state
Ringtone o
Keypad locked
Handset name (visible if more
than one handset is used with
the same base)
Signal strength from base

Context dependent functions
Elapsed time of call
Phone number or name
Active call indicator
Boost mode on
Handset microphone muted
Hands free on
14
Menu
Press
to enter the menu and use the arrow keys
to navigate.
Press
to go back.
Contact
Chapter
4.7
Chapter
5.4
Chapter
3.8
Chapter
4.5
Chapter
5.5
Chapter
4.1
Chapter
4.12
Calls Voicebox Alarm
clock
Audio-
settings
Hearing
aid
Settings
2. Getting to know the phone
2.
a.
b.
3.
US EU UK
15
3. Getting started
3.1 Setting up the power supply
1. Select your power adapter.
2. Insert the top round end of the
adapter in to the round corner
of the power supply.
3. Click the bottom end of the
adapter in to lock it into
place. Make sure the adapter is
securely locked.
To remove the power adapter:
a. Pull back the tab on the power
supply.
b. Pull the adapter upwards to
remove it.
D
2.
1.
CH
110 / 220 V
Phone
line
16
3.2 Connecting the base
Put the base on a non-slip, at surface.
1. Plug the mini-USB plug
into the base and the
power supply into a power
outlet.
2. Connect the phone line
input of the base with
the analog phone socket
using the phone cable.
Use the appropriate phone line
adapter if required.
The phone only works when the power supply is
plugged into the base and a power socket.
3. Getting started
”click“
”click“
1.
2.
17
3.3 Inserting the battery
Only use the lithium ion battery provided by Phonak,
as otherwise signicant personal injury and damage
to property may occur.
1. Make sure the battery contacts
are located as shown.
2. Insert the contacts side rst.
3. Insert the battery completely. You
will hear the startup melody as the
phone switches on automatically.
4. Align the battery cover at on
top of the battery.
5. Slide it gently to click it into place.
To open the battery cover, rst
lift the small latch at the bottom,
then slide the cover open.
18
3.4 Charging the handset
The handset must only be charged in the base.
You may place the handset
into the base after each
call to charge the battery.
If the battery symbol shows only
one bar
(<25%), charge the
handset as soon as possible.
Initial charging
The charging status display will only work properly after
the rst full charge followed by a full depletion of the
battery.
S Place the handset in the base and charge for
8 hours.
S Remove it from the base and only recharge when the
battery is completely depleted.
The battery may become warm during charging.
3. Getting started
Deutsch
Language
Français
Italiano
English
19
3.5 Changing the display language
In order to function properly the language,
country, time and date need to be set.
When you use the handset for the rst
time, you will automatically be asked which
language settings you would like:
S Press
to choose the language. Confirm with .
Press the back key each time to go back in the
menu or to cancel an entry.
To change the language:
S Press the
key to get to the Settings menu.
Press
.
S Press the
key to get to the sub menu
Language. Press
.
S Press the
key to select your language. Press .
20
After setting the language for the rst time, you can
test the phone with your hearing aids. Please follow
the instructions on the display (
Chapter 3.8).
3.6 Setting date, time and time format
S Press the
key to get to the Settings menu.
Press
.
S Press the
key to get to the sub menu Date / Time.
Press
.
To set the date / time:
S Use the
key to choose the Time and Date
and enter them using keys
0–9.
You can use the / keys to overwrite information.
To set the time format:
S Use the
key to choose Time format, press .
S Use the
/ keys to select the time format.
S When nished, press the display key
Save.
3. Getting started
21
Date and time are always saved in the base.
After a power cut, you must re-enter the date
and time.
3.7 Setting the location
Attention: To ensure that all functions work properly,
you must enter the country where the phone is being
used.
To set the country:
S Press the
key to get to the Settings menu.
Press
.
S Press the
key to get to the sub menu Location.
Press
.
S Use the
/ keys to choose your country. Press the
display key
Save.
You may also enter the Country area code, National
area code
and International area code if these are
not shown correctly.
22
If your country is not listed, choose one with similar
telephone conditions or Other country.
If you select a country that uses the am / pm time
format, it will automatically be changed. If you wish
to change the time format later, refer to chapter 3.6.
3.8 Testing the connection to your hearing aids
In standby mode, press and hold the
Boost key to start the test.
Hold the phone to your ear and the test
message will be wirelessly transmitted
to your hearing aids.
You can also start the test using the menu:
S Press the
key to get to the Hearing aid menu.
Press
.
S Press the
key to get to the sub menu Check
connection
. Press
.
3. Getting started
max. 25 cm / 10“
23
As soon as Playing demo
appears on the display, hold
the handset close to your
hearing aids (max. 25 cm away
from both aids).
Hold the phone in front of your face to check if you
can hear the sound via the wireless transmission and
not with the hearing aid microphone.
Changing position or distance may interrupt the
transmission. This is normal.
S Use the volume buttons to set the volume to a
comfortable level.
S Press the display key
End to end the test.
The test will automatically stop after 15 minutes.
The test is available in English, German, French or Spanish
depending on the language setting for the phone. For any
other language setting, it will be played in English.
24
3.9 Transferring existing contacts
If you already have a DECT-compatible cordless phone,
it may be possible to transfer your contact data to the
Phonak DECT phone.
To do so, the existing handset must be logged in to the
Phonak base rst. Refer to the user guide of your current
handset and log it into the Phonak base (
Chapter 5.10).
Transfer the contacts of your existing handset to the
Phonak base.
Your contacts can remain on the Phonak base or be
transferred to the Phonak handset.
Your existing phone must support the transfer of
contact data. Please refer to your phones user guide
for more information.
3. Getting started
25
Your phone is now ready to use. What would you like
to do next?
Changing the display language Chapter 3.5
Making and ending a call Chapter 4.1
Setting the volume Chapter 4.4
Setting ringtones Chapter 4.5
Entering a contact Chapter 4.7
Using the answerphone ”Voice box“ Chapter 4.12
Multiple handsets for one base Chapter 5.10
26
4. Everyday use
4.1 Making and ending a call
Making a call
S Enter the phone number you would
like to dial on the number keypad.
You can correct a wrong digit by
pressing the display key Delete.
S Press the talk key
to make
the call.
Press and hold the talk key to check the line
before dialing a number.
During the call, the display will show the number
you have dialed and the duration of the call. If the
number is saved in the contact list, the name will
appear.
Ending a call
To end the call, press the end call key
.
27
Accepting a call
In addition to the ringtone, an incoming call is signaled
by the blinking indicator light and vibration (if enabled).
To accept an incoming phone call, press the talk key
.
When ringing, the phone can be muted using the
display key
Mute.
Automatic call acceptance
Taking the handset from the base automatically accepts
a call. To switch this function on or o:
S Press the
key to get to the Settings menu.
Press
.
S Press the
key to get to the sub menu Base.
Press
.
S Use the
/ keys to select On or O.
S Press the display key
Save to store the settings.
Mike
1:08
28
4.2 Muting the handset microphone
You can disable the microphone by using
the display key
Mic mute during a phone
call. The person you are speaking to will
no longer be able to hear you.
To switch the microphone back on again,
press
Mic mute again.
4.3 Making a call with Phonak hearing aids
Wireless transmission of the phone call is only
possible with Phonak hearing aids.
No conguration is needed for the hearing aids or
the phone. However, your hearing care professional
may ne tune the telephone program.
If you are not able to connect the phone to your
hearing aids, please contact your hearing care
professional.
4. Everyday use
29
Connecting to your hearing aids
Hold the handset close to your hearing aids while making
a call (max. 25 cm away from both hearing aids).
The hearing aids will automatically switch to the phone
program. Depending on the settings of your hearing
aids, you will hear a sound indication.
You need to make a call for the wireless connection
of the hearing aids to work. If the handset is in
hands-free mode or used with a headset, the wireless
transmisison is disabled.
If your hearing aids do not support wireless Phonak
technology, you may use it with a telephone coil
program to improve the sound quality.
max. 25 cm / 10“
30
Holding the handset correctly
The microphone openings at
the bottom of the handset pick
up your voice. Hold the handset
close to your mouth.
The handset will transfer the call wirelessly through
your hearing aids and through the handset receiver
simultaneously. If you nd the audio quality unpleasant
hold the upper part of the handset slightly away from
your ear.
Breaking the connection with your hearing aids
When you move the handset away from your hearing
aids, end the call or switch to hands-free mode, the
hearing aids automatically switch back to the last used
hearing program.
Switching back takes from 1 to 3 seconds, depending
on the hearing aid model.
4. Everyday use
Mike
1:08
31
4.4 Setting the volume
Use the volume up / down keys
+/- on the side
to set the volume during a conversation.
The volume setting will be indicated on the
display and saved automatically.
The volume setting controls the acoustic and wireless
signal at the same time.
The volume Boost key
By pressing the Boost key on the side during a
phone call, the handset will provide up to
15 dB extra volume in addition to the normal
volume. The Boost symbol will appear on the
display.
Set the volume for the Boost-mode using
the volume up / down keys
+/- .
This mode is not available in hands-free or
headset mode.
32
By pressing the Boost key again, the handset
switches back to the normal volume range and the
volume Boost symbol disappears.
A new telephone conversation always begins in normal
volume mode.
Please tell other people using your phone about this
setting. People with normal hearing may nd it very
loud.
4.5 Setting ringtones
Ringtones are not transmitted wirelessly to your
hearing aids.
Choose your individual ringtones in the Audio
settings menu:
S Press the
key to get to the Audio settings
menu. Press
.
S Press the
key to get to the sub menu Ring tones.
Press
.
S Press the
key to get to External call. Press .
4. Everyday use
33
Choose your settings:
S Tune
Choose a ringtone from the list of 1–12, that you can
hear clearly without your hearing aids.
S
Volume
Select the ringtone volume level
1–5 so it is
comfortable for you and your surroundings.
S Rising
Choose
On for a ringtone that increases in volume
while ringing.
S Delay
Select the ringtone delay from the time a call is
received.
Press the display key
Save to store the settings.
The ringtone volume can be set in
standby mode using the volume
up / down keys + / -. This will not
change the volume of internal
calls from other handsets.
34
4.6 Switching the handset on and o
Standby mode
Press the back key
until the display
is in standby mode. The handset will
automatically go into standby mode
after 1 minute.
Switching the handset o
S Press and hold the back key
(2 sec) in standby mode
until the display shows the Phonak logo.
Switching the handset on
S Press the end call / back key
or put the handset in
the base.
The Phonak logo will appear on the display and you
will hear the Phonak start melody.
4. Everyday use
35
4.7 Entering a contact
The phone has 2 contact lists. One in the base
and one in the handset.
Handset
S Any contacts you have saved under
Contacts
Handset
are only visible on this handset.
S You can save up to 100 entries with 3 phone numbers
each.
S You can set the ringtone and volume individually for
each entry.
Base
S Any contacts you have saved under Contacts
Base
are visible to all handsets logged into the base.
S You can save up to 200 entries with 3 phone numbers
each.
To make it easier to nd contacts later, we
recommend always saving them in the same
contact list.
36
Recommendation: If you only use one handset with
one base, choose Contacts Handset. If you use
dierent handsets with one base (
Chapter 5.10),
choose Contacts Base.
You may copy contacts between the contact lists
later.
Entering a contact
S Press the
key to get to the Contacts menu.
Press
.
S Use the
key to choose between Contacts Handset
or Contacts Base, press
.
S Press the
key to get to + New entry. Press .
S Enter your contact details as required using the
numbers and letters A–Z / 0–9.
4. Everyday use
37
If you store the numbers in the handset, you may
set the Tune and the Volume of the ringtone for
this contact
/ (the Default setting means that
global settings will be used
Chapter 4.5).
S Depending on which eld you are editing, save the
entry or any changes directly using the display key
Save or use Option
Save.
When entering characters, use the key to set
upper or lower case. Use keys
1 and 0 to access
other special characters.
38
4.8 Looking up contacts
Speed dial
Use the number / letter keypad to go directly to the rst
letter of your contact’s name in the contact list by
pressing and holding the corresponding letter while in
standby mode.
Example: Press and hold key
7 (P, Q, R, S) to get to the
contact list for the letter P. Press key
7 again immediately
to reach the letters Q, R or S.
Set your default contact list as described in
Chapter 5.3.
Access via the Contact menu
S Press the
key to get to the Contacts menu.
Press
.
S Press the
key to select the contact list (Contacts
handset
, Contacts base or Internal call, press
.)
S Use the arrow keys
/ to nd the contact you are
looking for.
4. Everyday use
39
You may also look for a name directly, e.g. Mike, by
pressing key 6 (for „M“). All names beginning with
„M“ will appear. Press 4 (=G, H, I) 3 times in quick
succession to see „Mi“ displayed.
S Press
when you have found the name, press
until it highlights the number you would like to call,
press
to dial the number.
4.9 Finding a lost handset
If the handset is switched on and within
range of the base, press the
Pair button
on the back of the base.
Any connected handset will ring at the same time, even
if the ringtone is switched o.
S End the ringing individually for each handset using the
end call key
.
S Press
Pair again to stop all the handsets ringing.
40
4.10 Using the caller list
You can review the last 150 incoming, outgoing
or missed calls in the
Calls menu:
S Press the
key to get to the Calls menu.
Press
.
S Use the
key to select Missed, Accepted, Outgoing
or
All calls. Press
.
S Use the
key to choose the desired number.
Press the talk key to access the list of all calls
directly.
For numbers saved in the contact list, the name will
be displayed instead of the number.
S Press
to start dialing.
To display the caller list correctly, caller identication
(CLIP) must work correctly. Your network provider
can give you information about this.
4. Everyday use
41
You can edit entries using the display keys:
S Delete: Deletes the current entry from the caller list
(the contact list will not be deleted).
S
Option
Save: Saves the current entry to the contact
list.
S
Option
Delete all: Deletes all entries from the caller
list (the contact list will not be deleted).
4.11 Using the Inbox menu
If you have missed calls, voice box messages or other
notications, the menu option Inbox will appear in the
main menu and the indicator light will ash.
Press
to open the list of notications and follow the
instructions on the display.
42
4.12 Answerphone ”Voice box“
Setting up the voice box
Voice box is the answerphone on your
provider’s network.
You can only use the voice box if you have requested
it from your network provider.
To set it up:
S Press the
key to get to the Settings menu,
press
.
S Use the
key to select the Voice box submenu,
press
.
S Ask your network provider for the voice box number
and enter it in the Number eld.
S Press the display key
Save to store the settings.
If the number changes later you can overwrite it.
4. Everyday use
43
Everyday use of the voice box
If there is a message waiting for you, a
notication with the number of messages
received will be displayed.
S Press and hold the
key (2 sec) to dial the voice box
number.
S You can now listen to your messages. Follow the voice
box instructions from your network provider.
While viewing the display or using the keys, the
transmission to your hearing aids may be interrupted.
Switch to the hands-free mode by pressing the
hands-free key
.
The network provider manages your voice box. Please
contact your network provider for more information if
necessary.
13

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