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Question 6: I inserted a disc and it is not played.
1. Ensure the disc label is facing up.
2. Clean the disc.
3. Check whether the disc has the same region code as the player.
4. Check if the disc is defective by trying another disc.
5. Check to see if the disc is defective, badly scratched or warped (not flat).
Question 7: Player does not respond to some operating commands during playback.
Check whether a PC connection is active. Unplug the USB cable to de-activate the PC connection. The
operations may not be permitted by the disc. Refer to the instructions of the disc.
Question 8: I tried to burn a disc and this failed. What happened?
1. Check to ensure that there are no scratches or finger marks on the disc.
2. Use a new disc and retry the writing sequence.
3. Use a different (Philips) branded disc to check that your drive is working correctly.
Question 9: I cannot read from a disc.
1. Check to ensure that there are no scratches or finger marks on the disc.
2. Use another disc and retry to see if your drive can read a other disc.
Question 10: How can I clean a dirty disc?
Some problems may occur because the disc inside the player is dirty. To avoid these problems clean your
discs regularly, in the following way:
When a disc becomes dirty, clean it with a cleaning cloth. Wipe the disc from the center out, in a straight
line.
Question 11: May I use chemicals to clean a disc?
No, do not use solvents such as benzene, thinner, commercially available cleaners, or anti-static spray
intended for analogue discs.
Question 12: May I use cleaning discs to clean the lens of the External ReWriter?
No, do not use commercially available cleaning discs to clean the lens, as these discs may damage the
optical unit.
