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Petsafe PIG00-11116 Handleiding

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Troubleshooting
The receiver collar is not beeping
or correcting.
• Make sure the receiver collar is turned on, and the battery status lights are
flashing every 4 seconds.
• Charge the receiver collar and go through the ReadyTest® startup and
PerfectFit diagnostic tests.
• Check that the fence transmitter power is turned on and the transmitter status
light is solid green. If not, perform the “System Test” (page 27).
• In YardMax® mode (A), excessive snowfall (>1½ ft.) may place your pet
outside the signal field. You may need to switch to Traditional mode (B) or
increase the boundary width until the snow recedes.
The receiver collar is beeping, but the pet
is not responding to the static correction.
• Make sure the static correction level is set at 2 or above.
• Test the receiver collar with the test light by walking toward the boundary
wire. If the test light flashes, adjust the fit of the receiver collar using the
PerfectFit feature.
• Trim your pet’s fur where the contact points touch the neck or use the long
contact points.
• Increase the static correction level.
• Repeat the training steps to reinforce the training.
In mode (A), the receiver collar corrects
when the pet returns to the Pet Area.
• Check that the fence mode is set to mode (A).
• Reverse the wires connected to the fence transmitter. Leave the surge
protector alone.
• Re-test the boundary.
The receiver collar has to be held on top
of the boundary wire to activate.
• Charge the receiver collar.
• Traditional mode (B) only—adjust the boundary width dial clockwise
to increase the distance from the boundary wire that the receiver collar
activates. The recommended distance is 10 ft. from the boundary wire.
• If using a double loop, make sure the boundary wires are separated by at
least 5 ft.
• If the receiver collar still has to be held on top of the boundary wire, perform
the “System Test” (page 27).
The receiver collar activates inside
the house.
• Make sure the boundary wire is not running within 15 ft. of the house. The
signal can transmit through the walls of your house.
• Make sure the boundary wires coming from outside and going to the fence
transmitter are twisted in order to cancel the signal.
• Traditional mode (B) only—turn the boundary width dial to decrease the
distance from the boundary wire that the receiver collar activates.
I have an inconsistent signal. • Make sure the fence transmitter is at least 3 ft. from large metal objects
or appliances.
• Make sure all the boundary wire turns are gradual.
• Make sure the boundary wire is not running parallel to or within 10 ft.
of electrical wires, neighboring containment systems, telephone wires,
television or antenna cables or satellite dishes.
• If a neighboring containment system may be causing an inconsistent
signal, move the boundary wire farther away from the neighboring
containment system.
Transmitter status light and alarm
indicates that the boundary wire is
broken or disconnected.
• Check the boundary wire connections at the fence transmitter and/or surge
protector for proper connection.
• Check for broken or damaged boundary wires at outside entry to the house.
• Perform the “System Test” (page 27).
• Perform the “Wire Break Location Test” (page 28).
Troubleshooting
No status light on the fence transmitter
and alarm is silent.
• Verify that the transmitter power is on.
• Check that the power adapter and/or surge protector are plugged
in properly.
• If the system is plugged into a GFCI outlet, check to see if the circuit has
been tripped. Reset the GFCI circuit if required.
• Verify that the outlet is working properly by plugging in a known working
item such as a lamp.
• If a surge protector is installed, unplug the surge protector and plug the
power adapter directly into the outlet. If the transmitter operates without
the surge protector, contact the Customer Care Center for a replacement
surge protector.
Receiver collar is not charging. • Check that the charger is properly seated into the receiver collar jack.
• If the indicator light on the receiver collar still does not glow red when
connected to charger, there is a problem with the charger. If the indicator
light glows red when placed on the charger but goes out after disconnecting
the receiver collar without performing the ReadyTest® startup there is a
problem with the receiver collar. Call the Customer Care Center.
In mode (A), my pet is able to cross the
boundary wire in either direction without
receiving a static correction.
• Make sure the fence transmitter is set to mode (A).
• Starting inside the pet area, when crossing the boundary wire, the receiver
collar should tone at a distance of 1 ft. above the pet’s neck height (Step 9
on page 17).
In mode (A), the receiver collar corrects
within the pet area.
• Check and make sure that the receiver activation height is not greater than
1½ ft. above the pet’s neck height (Step 9 on page 17) when crossing the
boundary wire.
• There could be an inconsistent signal due to close proximity to telephone
wires or television cables, etc. Readjust the boundary wires where crossing
buried cables as instructed (Step 1 page 8).
My pet reacts strongly to the static
correction and has become fearful.
• Lower the static correction level.
• Make sure you are in control of the situation when your pet receives his first
static corrections (have him on a leash attached to a separate, non-metallic
collar) and lead him into the pet area and praise him. If your pet remains fearful,
suspend training and start again the next day. Make sure to end all training
sessions on a positive note with lots of praise and play.
The receiver collar has injured my
pet’s neck.
• Failing to follow the important safety information at the front of the operating
guide has caused pressure ulcers. Some descriptions of advanced pressure
ulcers describe the sores as looking like burns on the pet’s neck. Be assured
that electronic collars do not use enough energy to create electrical burns. The
energy in an output pulse is only a few thousandths of a Joule; it is similar in
nature to the static pulse that you may feel when getting out of your car. In some
cases, pressure ulcers are described as chemical burns. The battery in your
receiver collar is sealed; in addition, your collar’s housing is also sealed. This
redundant sealing makes it virtually impossible, without misuse or abuse, for your
receiver collar battery to leak onto your pet’s neck. Please review and follow the
important safety information starting on page 2, and the instructions in Step 12
under the heading “Fit the Receiver Collar” on page 21.
… 16 …

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