FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If problem still persists, please contact your local Panasonic dealer or Panasonic Customer Care Centre
for assistance. For details (p. 48)
White spots or shadow
images (noise)
•
Check the position, direction, and
connection of the aerial.
Neither image nor
sound is produced
•
Is the unit in "AV mode"?
•
Is the mains lead plugged into the socket outlet?
•
Is the TV unit turned On?
•
Check Picture menu (p. 20) and volume.
•
Check all required SCART cables and
connections are fi rmly in place.
Auto aspect
•
Auto aspect is designed to provide you
with the best aspect ratio to use to fi ll your
screen. For user control please see p. 42.
S-Video / black and
white picture
•
Using TV/AV button please confi rm your selection is
S-Video I.e. AV2/S-Video or AV3/S-Video (p. 17).
On Screen messages - I.e. AV1/EC1
•
You can simply clear these by pressing .
Press again to redisplay.
Direct TV record / Q-Link functions
not recording
•
Please confi rm SCART cable and connection. Also please
set "AV2/AV3 out" in the Setup menu (p. 22).
•
Frequently Asked Questions
No programmes shown on TV Guide
•
Check the DVB transmitter.
•
Adjust the direction of the aerial to another transmitter installed nearby.
•
Check the analogue broadcast.
If the image quality is poor, check the aerial and consult your nearest dealer.
Problem Actions
logo appears at the
four corners of the screen
Screen
Contrast is reduced
Permanently lit spots on
screen
•
Due to production process involved in this technology
this may result in some pixels which are permanently lit
or unlit. This is not a malfunction.
•
The function to prevent after-image (p. 5) is activated.
(Not a faulty symptom)
•
The screen saver is activated when the following
conditions without any user operation for a few minutes:
● no signal in DVB or AV mode
● selected locked channel
•
Contrast is lowered when the following conditions
without any user operation for a few minutes:
● selected radio channel
● displayed menu (except Tuning menu, Owner ID and
Shipping condition)
● selected invalid or bad signal channel
Problem Actions
Chaotic image, noisy
•
Set "P-NR" in the Picture menu (to remove noise). (p. 21)
•
Check nearby electrical products
(car, motorcycle, fl uorescent lamp).
No image can be
displayed
•
Is "Colour" or "Contrast" in the Picture menu set to the
minimum? (p. 21)
Blurry or distorted image
(no sound or low volume)
•
Reset channels. (p. 28 and p. 30)
Screen HDMISound DVB
No sound is produced
•
Is "Sound Mute" active? (p. 7)
•
Is the volume set to the minimum?
Sound is unusual
•
Set the sound setting of the connected equipment to
"2ch L.PCM".
•
Check the "HDMI input" setting in the Sound menu. (p. 21)
•
If digital sound connection has a problem, select
analogue sound connection. (p. 21)
Sound level is low
or sound is distorted
•
Sound signal reception may be deteriorated.
•
Set "NICAM" (p. 20) in the Sound menu to "Off".
(Analogue only)
TV unit goes into
"Standby mode"
•
The sleep function is activated.
•
The TV unit enters "Standby mode" about 30 min.
after broadcasting ends.
The remote control
does not work
•
Are the batteries installed correctly? (p. 6)
•
Has the TV unit been switched On?
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
•
Is the HDMI cable connected properly? (p. 40)
•
Turn Off the TV unit and equipment, then turn them On
again.
•
Check an input signal from the equipment. (p. 43)
•
Use an equipment compliant with EIA/CEA-861/861B.
Interference or
frozen / disappearing
image in DVB
•
Check "Signal Condition". (p. 28)
If "Signal Quality" or "Signal Strength" are displayed in
red, check aerial.
If problem persists, consult your local Panasonic dealer.
•
Use the remote control to turn Off the TV unit, then turn
it On again.
•
Due to the digital reception technologies involved, quality of the DTV signals may be relatively low in
some cases, despite good reception of analogue programmes.
Other
"Control with HDMI"
function does not work
•
Switch the TV unit on again with the equipment on.
•
Set "Control with HDMI" to "Off", then set to "On"
again. (p. 38)
