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When to Call a Service Engineer
If There Is Damage To The Oven
Contact a Service Engineer immediately if you find damage to the
supply cord, control panel, cavity, or the door. It is best not to use
the oven again until you have ascertained from the Service Agent
that it is safe to do so. Remember to give the Service Engineer as
much information as possible. See contacting a Service Engineer.
If The Oven Is Not Working
If you find the oven is not working, follow these points before
contacting a Service Engineer. Check:
1. The oven door is closed.
2. The required function(s) have been set correctly and the
Start Pad pressed.
(See pages 8 - 29.)
3. The programme lock has not been activated or deactivated
against your requirements.
4. The oven is connected to a 13 amp socket and the supply is
operational. Try another power point, there maybe a problem
with the socket or even a total power failure.
5. The oven is not connected to the electrical supply by means of
an adaptor or extension cable.
6. The air vents are not blocked. If they are, unblock them, leave
the oven for 15 minutes and then try again.
7. The “Common Problems” section on pages 68 - 69.
If the oven is still not operational contact your Service Agent with all
your details. See contacting a Service Engineer.
Note: Do remember that the lamp will not come on in your
Panasonic Combi Oven whilst the oven is in operation, unless you
select the lamp pad.
Contacting A Service Engineer
When contacting a “Service Agent” always remember to state
clearly the following information:
1. The address and name, if applicable, of the site where the
oven is situated.
2. The telephone number of that site.
3. A contact name at that site.
4. The model number and serial number of the oven;these
numbers can be found on the rating plate, situated by the
control panel just inside the door.
5. The problem with the oven, including the Failure Code number.
6. If known, from where and when the oven was purchased.
7. When the site will be open for an engineer to visit.
Service
