Problem Cause/solution
Sound quality seems to
be getting worse.
R You have registered a handset that is not recommended
(page 4). The clearest sound quality is only possible by
registering the recommended handset.
The handset does not
ring.
R The ringer volume is turned off. Adjust ringer volume (page 16).
R Night mode is turned on. Turn it off (page 27).
The base unit does not
ring.
R The ringer volume is turned off. Adjust ringer volume (page 25).
I cannot make a call. R The handset is too far from the base unit. Move closer and try
again.
R Another unit is in use. Wait and try again later.
R Answering system is being used. Wait and try again later.
R If you are using a BT double adaptor to connect the unit,
remove the adaptor and connect the unit to the phone wall
socket directly. If the unit operates properly, check or replace
the adaptor. (for New Zealand)
R You dialled a call restricted number (page 29).
R The key lock feature is turned on. Turn it off (page 17).
R The unit is not designed to be used with rotary/pulse dialling
services.
Caller ID
Problem Cause/solution
Caller information is not
displayed.
R You must subscribe to a Caller ID service. Contact your service
provider/telephone company for details.
R If your unit is connected to any additional telephone equipment,
remove and plug the unit directly into the wall socket.
R If you use a DSL/ADSL service, we recommend connecting a
filter (contact your DSL/ADSL service provider) to the telephone
line between the base unit and the telephone line socket.
Contact your DSL/ADSL provider for details. (for Australia)
R If you use a DSL/ADSL (JetStream) service, we recommend
that you contact your DSL/ADSL service provider to have a
DSL/ADSL Splitter installed. We do not recommend the use of
generic DSL/ADSL filters. Contact your DSL/ADSL service
provider for details.(for New Zealand)
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again. (for Australia)
R Other telephone equipment such as a monitored Burglar Alarm
or the modem in the SKY Digital decoder may be interfering
with this unit. Disconnect the other equipment and try again. (for
New Zealand)
Caller information is slow
to display.
R Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
R Move closer to the base unit.
Time on the unit has
shifted.
R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to “Manual” (off) (page 24).
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Useful Information
