Making/answering calls, intercom
Problem Cause/solution
is displayed.
R T
he handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 34).
R Activating one touch eco mode reduces the range of the base
unit in standby mode. If required, turn eco mode off (page 14).
Noise is heard, sound cuts
i
n and out.
R You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R The wireless network is congested. When using a smartphone
to talk on landline calls (page 50), sound may cut out if large
amounts of data are transmitted over the wireless network,
such as when streaming video, downloading or uploading
large files, etc.
R The base unit’s Wi-Fi repeater mode feature is turned on and
the base unit is too close to your wireless router. Turn Wi-Fi
repeater mode off (page 51), or place the base unit and your
wireless router further from each other.
R The base unit’s Wi-Fi repeater mode feature is turned on and
you are also using a Wi-Fi range extender. Do not use Wi-Fi
repeater mode if you already have a Wi-Fi range extender.
Sound quality seems to be
g
etting worse.
R You have registered a handset that is not recommended
(page 4). The clearest sound quality is only possible by
registering the recommended handset.
The handset does not ring. R T
he ringer volume is turned off. Adjust ringer volume (page 15,
24).
R Night mode is turned on. Turn it off (page 29).
I cannot make a call. R Y
ou dialled a call restricted number (page 32).
R The key lock feature is turned on. Turn it off (page 17).
58
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Useful Information
