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Pure IP-PBX
Operating Manual
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.0200 or later
Document Version: 2009-11
KX-NCP500
KX-NCP1000
Panasonic Telephone Systems
www.voicesonic.com
Phone 877-289-2829
Panasonic KX-NCP500, KXNCP500, NCP500, KX-NCP1000, KXNCP1000, NCP1000
Feature Highlights
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300
series with Self Labeling and/or Bluetooth
wireless headsets, Panasonic IP Softphones
and SIP Extensions.
R
SIP Extension
IP Softphone
IP Proprietary
Telephone
A Panasonic telephone that is equipped with
a Navigator Key/Jog Dial and a display helps
you to access desired features easily. Also, you
will be informed of the arrival of an incoming call
or a message waiting by the lamp if it is equipped.
Easy Operation
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
Consult your dealer 1.1 Before Operating the Telephones
(Page 18)
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
1.6 Cellular Phone Features (Page 158) 1.3.77 Wireless XDP Parallel Mode
(Page 143)
You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Simplified Voice Message
Hello, this
is 204. Please
leave your
message.
This PBX offers a built-in Call Center feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing
Customers
ICD Group
Call Center
1.3.63 SVM (Simplified Voice Message)
(Page 118)
1.3.35 ICD GROUP FEATURES (Page 88)
2 Operating Manual Document Version 2009-11
Feature Highlights
CA Client users can connect to the PBX without
using an external server. CA Client users can
make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
PC
(Client)
Communication Assistant (CA)
This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
PC
(Client)
PC
(Client)
PC
(Web Server)
CA Call Accounting
Consult your dealer Consult your dealer
In This Manual,
•The following abbreviations are used:
APT ® Analog Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
•The illustrations of the PBX are based on the KX-NCP500.
•The following icons are used frequently.
ConditionsHints
!!
!!
Notice
•This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
•This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
Document Version 2009-11 Operating Manual 3
Feature Highlights
For detailed information about each feature or setting, refer to the Feature Manual or PC Programming
Manual.
•In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
–Digital Proprietary Telephone (DPT)
–Analog Proprietary Telephone (APT)
–Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
•IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, refer to the PC Programming Manual or PT
Programming Manual.
•Product specifications are subject to change without notice.
•The buttons and operations for the KX-NT400 differ from those for the other PTs. KX-NT400 users should
refer to the Operating Instructions of the KX-NT400.
Notes for SIP Extension Users
Before using a SIP Extension, please read the following notes.
a. The following features are available for SIP Extension users:
–Making calls
–Answering calls
–Holding calls
–Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
c. A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only
available when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded
to their latest versions. Refer to "1.5.1 Operation List". For more details, consult your dealer.
d. A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through
KX-HGT100 programming.
e. The tones listed in "4.3.1 Tone" are not available for SIP Extension users. Tones or the tone types may
vary depending on the type of telephone being used. For example, when you put a call on hold, a specific
tone for the SIP Extension may be heard, or no tone may be heard.
f. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
g. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on
the type of telephone being used.
4 Operating Manual Document Version 2009-11
Feature Highlights
Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING This notice means that misuse could result in death or serious injury.
CAUTION This notice means that misuse could result in injury or damage to property.
Trademarks
•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under license.
•All other trademarks identified herein are the property of their respective owners.
Document Version 2009-11 Operating Manual 5
Feature Highlights
Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
•Do not use a telephone in the vicinity of a gas leak to report the leak.
•Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation
instructions:
a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration
should be given to installing the equipment in an environment compatible with the maximum ambient
temperature (Tma) specified by the manufacturer.
b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
attention should be given to supply connections other than direct connections to the branch circuit (e.g.,
use of power strips).
SAVE THESE INSTRUCTIONS
6 Operating Manual Document Version 2009-11
Important Safety Instructions
Important Information
SAVE THESE INSTRUCTIONS
WARNING
SAFETY REQUIREMENTS
For All Telephone Equipment
•The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
•Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other
liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the
performance of the product.
•Follow all warnings and instructions marked on the product.
•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
•Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your home, consult your
dealer or local power company.
•For safety purposes some products are equipped with a grounded plug. If you do not have a grounded
outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
•Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be
stepped on or tripped on.
•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
•Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and
may impair the performance of the product.
•Unplug the product from the wall outlet and contact your dealer in the following cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that are
explained in the operating instructions. Improper adjustment of other controls may result in damage
and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.
For the PBX
•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These
conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized
Panasonic Factory Service Center.
•This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a
grounded outlet that has been installed according to applicable regulations.
•Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out
parts that could result in a fire or electric shock.
Document Version 2009-11 Operating Manual 7
Important Information
•Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as
they may explode. Dispose according to local regulations.
CAUTION
SAFETY REQUIREMENTS
For All Telephone Equipment
•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or
aerosol cleaners.
•The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and
vibration, and should not be exposed to direct sunlight.
For the PBX
•To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified
Telecommunication Line Cord.
•Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.
•When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
•Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from overheating, these openings must not be blocked or covered. The openings should never be blocked
by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never
be placed near or over a radiator or other heat source. This product should not be placed in a sealed
environment unless proper ventilation is provided.
•To protect this unit from static electricity, do not touch any external connectors of the unit.
•When this product is no longer in use, make sure to detach it from the rack.
SECURITY REQUIREMENTS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do
so may result in:
•Loss, leakage, falsification or theft of user information.
•Illegal use of the PBX by a third party.
•Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1. Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal
Identification Numbers (PINs), etc.
2. Information sent from the PBX to a PC or other external device:
Phone call data (including telephone numbers of outside parties), call charge data, etc.
Requirements
1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be
easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access
to prevent data leakage.
2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
8 Operating Manual Document Version 2009-11
Important Information
3. To prevent illegal access from the Internet, activate a Firewall.
4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the PBX for repair or handing it over to a third party.
a. Make a backup of data stored on the SD Memory Card.
b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that
information becomes the responsibility of the customer. Before disposing of the PC or other external device,
ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically
unusable.
Notice
SAFETY REQUIREMENTS
For All Telephone Equipment
•Read and understand all instructions.
For the PBX
•Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent
lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.
•If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:
1. Disconnect the PBX from all CO lines.
2. Connect known working single line telephones (SLTs) to those CO lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected
to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO
lines until it has been serviced by an authorized Panasonic Factory Service Center.
Notes
SAFETY REQUIREMENTS
For All Telephone Equipment
•Never attempt to insert wires, pins, etc. into the vents or holes of the product.
Document Version 2009-11 Operating Manual 9
Important Information
Attention
•When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
•For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
–Recording
–TAM
–Voice Memo
–Text Memo
–Speed
To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350
(PC Phone, 5 licenses).
Notice for users in California
This product contains a CR coin cell lithium battery that
contains perchlorate material—special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate
10 Operating Manual Document Version 2009-11
Attention
F.C.C. REQUIREMENTS AND RELEVANT
INFORMATION
1. Notification to the Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On
the side of this equipment is a label that contains, among other information, a product identifier in the format
US: ACJMF04BKX-NCP500. If requested, this number must be provided to the telephone company.
Installation must be performed by a qualified professional installer. If required, provide the telephone
company with the following technical information:
•Telephone numbers to which the system will be connected
•Make: Panasonic
•Model: KX-NCP500 and KX-NCP1000
•Certification No.: found on the side of the unit
•Ringer Equivalence No.: 0.4B
•Facility Interface Code: 02LS2, 04DU9.BN/DN/1KN/1SN
•Service Order Code: 9.0F, 6.0P
•Required Network Interface Jack: RJ45S, RJ48C
2. Ringer Equivalence Number (REN)
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices
that may be connected to a line, as determined by the total RENs, contact the local telephone company.
The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-NCP500.
The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier
products, the REN is separately shown on the label.
3. Incidence of Harm to the Telephone Lines
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. But if advance notice isn’t practical, the
telephone company will notify the customer as soon as possible. Also, you will be advised of your right to
file a complaint with the FCC if you believe it is necessary.
4. Changes in Telephone Company Communications Facilities, Equipment, Operations and
Procedures
The telephone company may make changes in its facilities, equipment, operations or procedures that could
affect the operation of the equipment. If this happens the telephone company will provide advance notice
in order for you to make necessary modifications to maintain uninterrupted service.
5. Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the attached
warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the equipment until the problem is
resolved.
6. Connection to Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
7. Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation
of this equipment does not disable your alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualified installer.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
Document Version 2009-11 Operating Manual 11
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
CAUTION
•Any changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate this device.
When programming emergency numbers and/or making test calls to emergency numbers:
1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.
•The software contained in the ARS and TRS features to allow user access to the network must be
upgraded to recognize newly established network area codes and exchange codes as they are placed
into service.
Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they
are established will restrict the customer and users of the PBX from gaining access to the network and
to these codes.
KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.
12 Operating Manual Document Version 2009-11
F.C.C. REQUIREMENTS AND RELEVANT INFORMATION
Table of Contents
1Operation ................................................................................................17
1.1 Before Operating the Telephones .................................................................................18
1.1.1 Before Operating the Telephones ..................................................................................18
1.2 Basic Operations .............................................................................................................28
1.2.1 Making Calls ...................................................................................................................28
1.2.2 Answering Calls ..............................................................................................................30
1.3 Telephone Features and Operation ...............................................................................32
1.3.1 Absent Message .............................................................................................................32
1.3.2 Account Code Entry .......................................................................................................33
1.3.3 Alternate Calling—Ring/Voice ........................................................................................34
1.3.4 Automatic Callback Busy (Camp-on) .............................................................................34
1.3.5 BGM (Background Music) ..............................................................................................36
1.3.6 Call Hold .........................................................................................................................36
1.3.7 Call Monitor ....................................................................................................................39
1.3.8 Call Park .........................................................................................................................39
1.3.9 Call Pickup .....................................................................................................................41
1.3.10 Call Splitting ...................................................................................................................42
1.3.11 Call Transfer ...................................................................................................................43
1.3.12 CALL WAITING FEATURES ..........................................................................................46
1.3.13 Call Waiting Tone ...........................................................................................................51
1.3.14 Character Entry ..............................................................................................................52
1.3.15 Conference .....................................................................................................................55
1.3.16 Conference, Unattended ................................................................................................59
1.3.17 Data Line Security ..........................................................................................................60
1.3.18 DISA (Direct Inward System Access) .............................................................................61
1.3.19 DND (Do Not Disturb) .....................................................................................................64
1.3.20 Door Open ......................................................................................................................67
1.3.21 Doorphone Call ..............................................................................................................68
1.3.22 EFA (External Feature Access) ......................................................................................69
1.3.23 Executive Busy Override ................................................................................................69
1.3.24 Extension Dial Lock ........................................................................................................71
1.3.25 Extension Feature Clear .................................................................................................72
1.3.26 Extension PIN (Personal Identification Number) ............................................................73
1.3.27 External Relay ................................................................................................................74
1.3.28 External Sensor ..............................................................................................................75
1.3.29 FWD (Call Forwarding) ...................................................................................................75
1.3.30 Hands-free Answerback .................................................................................................82
1.3.31 Hands-free Operation .....................................................................................................83
1.3.32 Headset Operation .........................................................................................................83
1.3.33 HOSPITALITY FEATURES ............................................................................................87
1.3.34 Hot Line ..........................................................................................................................87
1.3.35 ICD GROUP FEATURES ...............................................................................................88
1.3.36 ICD Group Features—Call Log History for ICD Group ...................................................89
1.3.37 ICD Group Features—Incoming Call Queue Monitor .....................................................90
1.3.38 ICD Group Features—Log-in/Log-out ............................................................................91
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control ..............................93
1.3.40 ICD Group Features—Manual Queue Redirection .........................................................95
1.3.41 ICD Group Features—Supervisory ................................................................................95
1.3.42 Message Waiting ............................................................................................................98
1.3.43 Mute .............................................................................................................................100
1.3.44 Off-hook Monitor ...........................................................................................................100
1.3.45 OHCA (Off-hook Call Announcement) .........................................................................101
Document Version 2009-11 Operating Manual 13
Table of Contents
1.3.46 One-touch Dialing .........................................................................................................101
1.3.47 Paging ..........................................................................................................................102
1.3.48 Paralleled Telephone ...................................................................................................103
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number)
Extension ......................................................................................................................104
1.3.50 Printing Message ..........................................................................................................107
1.3.51 Privacy Release ...........................................................................................................108
1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) .................109
1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) ....................110
1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) ........110
1.3.55 Private Network Features—COLR (Connected Line Identification Restriction) ...........111
1.3.56 Private Network Features—TIE Line Access ...............................................................111
1.3.57 Quick Dialing ................................................................................................................112
1.3.58 Redial, Last Number .....................................................................................................113
1.3.59 Room Status Control ....................................................................................................113
1.3.60 Self Labeling (KX-NT366 only) .....................................................................................116
1.3.61 Speed Dialing, Personal ...............................................................................................117
1.3.62 Speed Dialing, System .................................................................................................118
1.3.63 SVM (Simplified Voice Message) .................................................................................118
1.3.64 TAFAS (Trunk Answer From Any Station) ...................................................................128
1.3.65 Timed Reminder ...........................................................................................................128
1.3.66 Time Service ................................................................................................................130
1.3.67 Verification Code Entry .................................................................................................131
1.3.68 VOICE MAIL FEATURES .............................................................................................131
1.3.69 Voice Mail Features—LCS (Live Call Screening) .........................................................132
1.3.70 Voice Mail Features—Two-way Record .......................................................................134
1.3.71 Voice Mail Features—Voice Mail Integration ...............................................................135
1.3.72 Wake-up Call ................................................................................................................136
1.3.73 Walking COS ................................................................................................................138
1.3.74 Walking Extension ........................................................................................................139
1.3.75 Walking Extension, Enhanced ......................................................................................140
1.3.76 Whisper OHCA .............................................................................................................142
1.3.77 Wireless XDP Parallel Mode ........................................................................................143
1.4 Display Features ...........................................................................................................144
1.4.1 Call Log, Incoming ........................................................................................................144
1.4.2 Call Log, Outgoing ........................................................................................................146
1.4.3 Directories ....................................................................................................................149
1.4.4 System Feature Access ...............................................................................................150
1.5 Using a KX-HGT100 SIP Extension .............................................................................155
1.5.1 Operation List ...............................................................................................................155
1.5.2 Speed Dialing ...............................................................................................................156
1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s
Telephone ....................................................................................................................157
1.6 Cellular Phone Features ...............................................................................................158
1.6.1 Cellular Phone Features ...............................................................................................158
2 Manager Operation ..............................................................................161
2.1 Manager Service Features ............................................................................................162
2.1.1 Dial Tone Transfer ........................................................................................................162
2.1.2 External BGM (Background Music) ..............................................................................162
2.1.3 OGM (Outgoing Messages) .........................................................................................162
2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor
Release ........................................................................................................................164
2.1.5 Remote Extension Dial Lock ........................................................................................165
2.1.6 Time Service Mode Control ..........................................................................................165
14 Operating Manual Document Version 2009-11
Table of Contents
3 Customizing Your Phone & System ...................................................167
3.1 Personal Programming .................................................................................................168
3.1.1 Programming Information .............................................................................................168
3.1.2 Personal Programming .................................................................................................168
3.1.3 Programming Feature Clear .........................................................................................177
3.1.4 Customizing the Buttons ..............................................................................................179
3.2 Manager Programming .................................................................................................185
3.2.1 Programming Information .............................................................................................185
3.2.2 Manager Programming .................................................................................................185
3.3 System Programming ...................................................................................................188
3.3.1 Programming Information .............................................................................................188
3.3.2 System Programming ...................................................................................................191
4 Appendix ...............................................................................................195
4.1 Troubleshooting ............................................................................................................196
4.1.1 Troubleshooting ............................................................................................................196
4.2 Feature Number Table ..................................................................................................199
4.2.1 Feature Number Table .................................................................................................199
4.3 Tone ................................................................................................................................207
4.3.1 Tone .............................................................................................................................207
4.4 Revision History ............................................................................................................211
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx ...............................211
Index............................................................................................................213
Document Version 2009-11 Operating Manual 15
Table of Contents
16 Operating Manual Document Version 2009-11
Table of Contents
Section 1
Operation
This chapter shows you step by step how to use each
feature. Read this chapter to become familiar with the
many useful features of this PBX.
Document Version 2009-11 Operating Manual 17
1.1 Before Operating the Telephones
1.1.1 Before Operating the Telephones
What Kind of Telephone Can Be Used?
You can use the following types of telephone with this PBX:
•Panasonic IP Proprietary Telephone (IP-PT)
(e.g., KX-NT346 or KX-NT366)
•SIP Extension
(e.g., KX-HGT100)
•Panasonic Proprietary Telephone (PT)
(e.g., KX-T7636 or KX-DT346)
•Panasonic Portable Station (PS)
(e.g., KX-TD7690)
•Single Line Telephone (SLT)
(e.g., rotary pulse telephone)
Which features are available depend on the type of telephone being used. If you are using a Panasonic
proprietary telephone with a special feature button such as
or a display (Display PT) or both, you can
follow the operation with the button or display messages for easy programming.
If you use a large display telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages
to use the features. If your telephone does not have feature buttons and/or a display, you may operate the
PBX by entering a feature number instead. Follow the operation for your type of telephone.
If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary
telephone.
•If you use a Panasonic
proprietary telephone which does
not have feature buttons, you
may change one of the unused
flexible buttons to a feature
button. Refer to
"3.1.4 Customizing the Buttons".
Registration for your Portable Station (PS)/SIP Extension
Your PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use,
through system programming. To confirm the extension number of your PS, refer to "Your extension
information" in "3.1.2 Personal Programming". For SIP Extension users, follow the instructions for your SIP
Extension.
Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if required).
There are two types of feature numbers as follows:
•Flexible feature number
•Fixed feature number
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers
for easier use. In this manual, the default numbers (factory installed) are used for operations.
A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed
the feature number. Write the new number in the "Feature Number Table" (Appendix).
18 Operating Manual Document Version 2009-11
1.1.1 Before Operating the Telephones
If you use a single line telephone which does not have the " " or "#" keys;
it is not possible to access features that have " " or "#" in their feature numbers.
Tone
You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix).
Display
In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If
your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.
If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some
proprietary telephones also give you easy access to features. A message is displayed depending on the
feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the
Navigator Key, you can access the desired feature.
Furthermore, depending on the display proprietary telephone, you can operate features or make calls using
the display message. Refer to "1.4 Display Features".
Your Extension Number
If you use a Panasonic display proprietary telephone, you can check your own extension number on the display.
Press the TRANSFER button or Soft (S1) button while on-hook.
Using a Navigator Key/Jog Dial/Volume Key
The Navigator Key can be used for the display contrast and the volume control or you can search for desired
items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction.
The contrast or the volume level and the items will change as follows:
Navigator Key Jog Dial Volume Key
Up
(Level increases)
Down
(Level decreases)
RightLeft
ENTER
Left
(counter-clockwise)
Level decreases
Right
(clockwise)
Level increases
Up
(Level increases)
Down
(Level decreases)
Examples
The displays and the illustrations shown as examples are from a telephone connected to the KX-NCP500.
Restrictions
Some features may be restricted at your extension depending on system programming and the type of
telephone being used.
Document Version 2009-11 Operating Manual 19
1.1.1 Before Operating the Telephones
Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a
single line telephone.
CO line
group no.
OR
8
9
OR
(CO)
Seize a CO line (One of the
following).
•Press the CO button.
•Dial automatic line access
number 9.
•Dial CO line group access
number and CO line group
number.
See "Programming" for Related
Programming if necessary.
Off-hook (One of the following).
•Lift the handset.
•Press the SP-PHONE button.
•Press the MONITOR button.
(To start talking, lift the
handset.)
•Press TALK button.
Press the Call button on the
Doorphone.
On-hook (One of the following).
•Hang up.
•Press the SP-PHONE button.
•Press the MONITOR button.
•Press CANCEL button.
Press the hookswitch lightly.
Press the corresponding feature
button on the proprietary
telephone.
Talk.
desired no.
Enter the required number.
<Example>
account code
Enter the account code.
You will hear a busy,
confirmation, dial, ring or
ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
extension no.
Dial an extension number.
outside
phone no.
Dial outside phone number.
phone no.
Dial the telephone number.
dial key
Press any dial key (0–9, , #).
HOLD
Press the HOLD button on your SIP
Extension.
20 Operating Manual Document Version 2009-11
1.1.1 Before Operating the Telephones
When You Use a Panasonic Proprietary Telephone
If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature
buttons described below. For a PS user, refer to "Operating Instructions" for the PS. These buttons make
operations simple. The illustrations may differ from the buttons on your telephone.
Buttons on the PT
Flexible Buttons:
Used to make or receive an
outside call (CO button), or as a
feature button. Button
assignment is required.
Refer to "Customized Buttons"
for details.
SP-PHONE
SP-PHONE:
Used for hands-free operation.
AUTO DIAL
STORE
AUTO DIAL/STORE:
Used for System/Personal
Speed Dialing or storing
program changes.
PAUSE
PAUSE:
Used to insert a pause when storing a
telephone number. This button also
functions as the PROGRAM button
when there is no PROGRAM button on
your telephone.
REDIAL
REDIAL:
Used to redial the last dialed
number.
MESSAGE
MESSAGE:
Used to leave a message waiting
indication or call back the party who left
the message waiting indication.
INTERCOM
INTERCOM:
Used to make or receive
intercom calls.
Soft Buttons:
Used to select the item displayed on
the bottom of the display.
MONITOR
MONITOR:
Used for hands-free dialing.
You can monitor the party’s
voice in hands-free mode.
AUTO ANS
MUTE
AUTO ANS (Auto Answer)/
MUTE:
Used to receive an incoming call in
hands-free mode or mute the
microphone during a conversation.
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1.1.1 Before Operating the Telephones
TRANSFER
TRANSFER:
Used to transfer a call to
another party.
HOLD
HOLD:
Used to place a call on hold.
FLASH/
RECALL
FLASH/RECALL:
Used to disconnect the current
call and make another call
without hanging up.
This button can also be used as
a CANCEL button while
on-hook.
CONF
CONF (Conference):
Used to establish a multiple party
conversation.
VOICE CALL
MUTE
VOICE CALL/MUTE:
Used to monitor an intercom call
automatically, but it cannot be
used for hands-free
conversations. It also mutes the
handset microphone during a
conversation.
FWD/DND
Call Forwarding (FWD)/Do Not
Disturb (DND):
Used to perform Call Forwarding
(FWD) or Do Not Disturb (DND).
PROGRAM
PROGRAM:
Used to enter and exit the
Programming mode.
ANSWER
ANSWER:
Used to answer an incoming call.
RELEASE
RELEASE:
Used to disconnect the line.
VOL
Navigator Key/Jog Dial/Volume
Key:
Used to adjust the volume and the
display contrast or select desired
items.
22 Operating Manual Document Version 2009-11
1.1.1 Before Operating the Telephones
(PF)
Programmable Feature
(PF):
Located on the upper part of the
Flexible button array or on the
DSS Console.
Assigns the desired button and
used to access the stored
feature. Mostly used as a
One-touch Dialing button. (Only
the "F and number" may be
shown on some telephones.)
MODE
MODE:
Used to shift the display to access
various features.
SELECT
SELECT:
Used to select the displayed
item or to call the displayed
phone number.
SHIFT
SHIFT:
Used to access the second level of Soft
button features.
ENTER:
Used to confirm the selected
item.
CANCEL:
Used to cancel the selected item.
NEXT PAGE:
Used to switch the page for the
Self Labeling feature.
(KX-NT366 only)
Customized Buttons
If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into
an "Account" button. To customize, refer to "3.1.4 Customizing the Buttons".
Button Feature
Loop-CO (L-CO) Used to access an idle CO line for making outside calls.
Incoming outside calls from any CO line arrive at this button.
Group-CO (G-CO)
Used to access an idle CO line in a specified CO line group for making
outside calls.
Incoming calls from CO lines in the assigned CO line group arrive at this
button.
Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.
Direct Station Selection
(DSS)
Used to access an extension with one touch.
It is also possible to be changed to the other feature button.
One-touch Dialing Used to access a desired party or system feature with one touch.
Incoming Call Distribution
Group (ICD Group)
Used to access a specified incoming call distribution group for making or
receiving calls.
Message Used to leave a message waiting indication or call back the party who left
the message waiting indication.
Message for Another
Extension Used to have a Message button for another extension.
Document Version 2009-11 Operating Manual 23
1.1.1 Before Operating the Telephones
Button Feature
Call Forwarding (FWD)/Do
Not Disturb (DND)—Both
calls
Used to forward all calls to a specified destination or refuse.
FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.
FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.
Group FWD—Both calls Used to forward all the calls to your group to a specified destination.
Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.
Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.
Account Used to enter an account code.
Conference Used to establish a multiple party conversation.
Terminate Used to disconnect the current call and make another call without hanging
up.
External Feature Access
(EFA)
Used to access special features offered by a host PBX or a telephone
company.
Call Park Used to park or retrieve a call in a preset parking zone.
Call Park (Automatic Park
Zone) Used to park a call in an idle parking zone automatically.
Call Log Used to show the incoming call information.
Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.
Log-in/Log-out Used to switch between the log-in and log-out mode.
Log-in/Log-out of a specified
group
Used to have a Log-in/Log-out button for another incoming call distribution
group.
Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.
Hurry-up Used to transfer the longest waiting call in the queue of an incoming call
distribution group to the overflow destination.
Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.
System Alarm Used to confirm a PBX error.
Time Service (Day/Night/
Lunch/Break) Used to switch the time service mode.
Answer Used to answer an incoming call.
Release Used to disconnect the line during or after a conversation or to complete
a Call Transfer.
Toll Restriction (TRS) Used to change the toll restriction level of other extension users
temporarily.
Calling Line Identification
Restriction (CLIR) Used to switch between the CLIP and CLIR services.
Connected Line Identification
Restriction (COLR) Used to switch between the COLP and COLR services.
24 Operating Manual Document Version 2009-11
1.1.1 Before Operating the Telephones
Button Feature
Headset Used to talk using the headset.
Time Service Switching Mode
(Automatic/Manual) Used to switch the time service mode, Automatic or Manual.
Two-way Record Used to record a conversation into your own mailbox.
Two-way Transfer Used to record a conversation into the mailbox of a specific extension.
One-touch Two-way Transfer Used to record a conversation into the mailbox of a specific extension with
one touch.
Live Call Screening (LCS) Used to monitor your own voice mailbox while an incoming caller is leaving
a message and, if desired, intercept the call.
Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.
Network Direct Station
Selection (NDSS)
Used to access an extension connected to other PBXs in the network with
one touch.
CTI Used to access CTI features.
Check-in Used to switch the room status of extensions from Check-out to Check-in.
Check-out Used to switch the room status of extensions from Check-in to Check-out.
Cleaned-up Used to switch the room status of extensions between Ready and Not
Ready.
Primary Directory Number
(PDN) Used to make and receive both outside and intercom calls.
Secondary Directory Number
(SDN)
Used to show the current status of another extension, call the extension,
and pick up or transfer calls to it.
Document Version 2009-11 Operating Manual 25
1.1.1 Before Operating the Telephones
How to Follow the Steps
An example of system operation is shown below.
The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
Customizing Your Phone
3.1.3 Customizing the Buttons
Create or edit a Direct Station Selection (DSS) button.
PT and SLT
PT/SLT/PS/SIP Extn.
Off-hook. Talk.
Dial extension number
or press DSS.
OR
extension no.
(DSS)
Feature title
Operation steps
The description of the
icons are explained on
"Icon Descriptions".
Conditions
Hints
Programming References: The related or required programming is noted.
For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
Calling Another Extension
Intercom Call
To call using a directory, refer to "1.4.3 Directories".
3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SP-
PHONE button (refer to "1.3.37 Hands-free Operation").
26 Operating Manual Document Version 2009-11
1.1.1 Before Operating the Telephones
Connection Example
This diagram shows you a connection example.
External Sensor/
External Relay Device
Doorphone & Door Opener
External Music Source
Pager/
Speaker
Voice Processing
System
KX-T7636/
KX-T7633
Remote PC
PC
Printer
Telephone Company
PC
CSPS
Fax Machine
PC
USB
Amplifier
SLT
APT DSS Console
DPT DSS Console
IP-PT
SIP Extension
IP Softphone, CA
*3
Client PC
KX-T7600 KX-T7600
Pure IP-PBX
KX-DT346/
KX-DT343
PC
USB
KX-DT300 KX-DT300
CTI Server
Wireless Phone
PC
PC
Router
Private
IP Network
ITSP
*1
Network
DCE*2
(e.g., ADSL
Modem)
WAN
PSIP-CS
*1 ITSP: Internet Telephony Service Provider
*2 DCE: Data Circuit Terminating Equipment
*3 CA: Communication Assistant
Document Version 2009-11 Operating Manual 27
1.1.1 Before Operating the Telephones
1.2 Basic Operations
1.2.1 Making Calls
– Intercom Call
– Operator Call
– Calling an Outside Party
Intercom Call
You can call another extension user.
PT/SLT/PS/SIP Extn.
Off-hook. Talk.
Dial extension number,
or press DSS or SDN.
OR
extension no.
(DSS)
(SDN)
OR
*
•The DSS button light shows the current status as follows:
Off: The extension is idle.
Red on: Your or another extension is using the line.
•* You have to press the SDN button once or twice depending on the mode of the SDN button.
For details, refer to "1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory
Number) Extension".
•To call using a directory, refer to "1.4.3 Directories".
•For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
•Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the
SP-PHONE button (refer to "1.3.31 Hands-free Operation").
Customizing Your Phone
•3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
•3.1.4 Customizing the Buttons
Create or edit a Direct Station Selection (DSS) button.
28 Operating Manual Document Version 2009-11
1.2.1 Making Calls
Operator Call
You can call an extension or a group assigned as the operator.
Off-hook. Enter 0.
0
PT/SLT/PS/SIP Extn.
Calling an Outside Party
You have to seize a CO line before dialing an outside phone number because external calls are made via your
PBX.
Select one of the following methods:
Automatic Line Access
Off-hook. Talk.
Dial outside
phone number.
Press L-CO or
enter automatic
line access number.
OR
9
(L-CO)
outside
phone no.
PT/SLT/PS/SIP Extn.
CO Line Group Access
Off-hook. Talk.
Press G-CO or enter CO line
group access number and then
CO line group number (2 digits).
Dial outside phone
number.
outside
phone no.
OR
(G-CO)
8CO line
group no.
PT/SLT/PS/SIP Extn.
Document Version 2009-11 Operating Manual 29
1.2.1 Making Calls
S-CO Line Access
PT and SLT
PT/PS
Off-hook. Talk.
Press S-CO.
(S-CO)
Dial outside
phone number.
outside
phone no.
•Each of the S-CO button or G-CO button light shows the current status as follows:
Off: The line is idle.
Red on: The line is in use.
•You may be restricted from making a call to the specified outside party. To make a call, refer
to "1.3.67 Verification Code Entry" or "1.3.73 Walking COS".
•To confirm number before dialing, you can enter a phone number and confirm it on the
display and then go off-hook. (Predialing)
•To make a call to another party without going on-hook, press the FLASH/RECALL button.
It will re-access the CO line and provide external dial tone. Pressing the Terminate button
will provide intercom dial tone. You can dial the new phone number without going on/off-hook.
•Hands-free Operation
You can make an outside call and have a conversation in hands-free mode using the
SP-PHONE button (refer to "1.3.31 Hands-free Operation").
Customizing Your Phone
•3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
•3.1.4 Customizing the Buttons
Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (S-CO)
button or a Terminate button.
1.2.2 Answering Calls
Talk.
Off-hook.
PT/SLT/PS/SIP Extn.
30 Operating Manual Document Version 2009-11
1.2.2 Answering Calls
•You can select one of the following methods to answer calls:
–Lift the handset to receive the preferred line.
(Default: Ringing line is selected.)
–Press the SP-PHONE button.
(Refer to "1.3.31 Hands-free Operation".)
–Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly.
–Press the Answer button.
Customizing Your Phone
•3.1.2 Personal Programming—Preferred Line Assignment—Incoming
Select the seized line when going off-hook.
Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party’s voice.
•3.1.4 Customizing the Buttons
Create or edit an Incoming Call Distribution Group (ICD Group), Primary Directory Number
(PDN), or Secondary Directory Number (SDN) button.
Document Version 2009-11 Operating Manual 31
1.2.2 Answering Calls
1.3 Telephone Features and Operation
1.3.1 Absent Message
You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone.
There are eight preprogrammed messages and one for your personal message (16 characters). The selected
message is shown on the display of your telephone.
Message no. Message (Example)
1Will Return Soon
2Gone Home
3At Ext %%%% (Extension number)
4Back at %%:%% (Hour:Minute)
5Out until %%/%% (Month/Day)
6In a Meeting
7
8
9A message assigned for each extension.
(Personal Absent Message)
To set
Enter required number.
2
3
4
5
6
Gone Home
At Ext %%%% +
Back at %%:%% +
Out until %%/%% +
1
Will Return Soon
9
7
8
In a Meeting
Extension no.
Hour : Minute
Month / Day
PT/SLT/PS/SIP Extn.
Off-hook. Enter 750.
7 5 0
On-hook.
Enter #.
#C.Tone
To cancel
Off-hook. Enter 0.
0
On-hook.
Enter 750.
7 5 0C.Tone
PT/SLT/PS/SIP Extn.
32 Operating Manual Document Version 2009-11
1.3.1 Absent Message
•Enter the desired value in the "%" positions. You must enter the correct number of characters
as represented by the "%" using 0 to 9 or .
•The preprogrammed messages can be changed through system programming.
•To create your personal message (Message no. 9), refer to "3.1.2 Personal Programming".
1.3.2 Account Code Entry
You may give a specified account code to extension users and check their telephone usage. You can specify
an account code for each client and check the call duration.
Enter #.
Off-hook.
account code
Enter account code
(max. 10 digits).
Press Account or
enter 49.
Dial outside
phone number.
outside
phone no.
Seize CO line before entering
outside phone number.
D.Tone
94
(Account)
OR
PT/SLT/PS/SIP Extn.
•A Panasonic proprietary telephone extension user can enter an account code during a
conversation and when hearing reorder tone after the other party hangs up.
•Account codes may use the digits "0" through "9".
•Depending on the settings of your PBX, you may be required to enter an account code to
make an outside call.
•If you enter the wrong code, press the " " key and re-enter the account code.
•For your convenience, you can store the code with the phone number in the memory (e.g.,
Speed Dialing).
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit an Account button.
Document Version 2009-11 Operating Manual 33
1.3.2 Account Code Entry
1.3.3 Alternate Calling—Ring/Voice
The caller can alternate the alerting method, either ring or
voice, when making an intercom call.
On the other hand, any extension can set the alerting
method, either ring or voice, when receiving an intercom call.
Ringing (Default): You can call the other party with a ring
tone.
Voice-calling: You can talk to the other party immediately
after confirmation tone.
Ring
Ring Hello
OR
To change the method
After dialing
Enter .
PT/SLT/PS
Talk.
C.Tone
•Voice-calling from a SIP Extension is not available.
•If the called party uses a SIP Extension, single line telephone (SLT) or portable station (PS),
Voice-calling is not available.
•This feature is not available when the called party’s telephone is in the Voice Call Deny mode.
Customizing Your Phone
•3.1.2 Personal Programming—Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party’s voice.
1.3.4 Automatic Callback Busy (Camp-on)
If a dialed extension or a desired CO line is busy, you can set the telephone to receive callback ringing:
•when a dialed extension becomes idle.
•when your desired CO line that is in use by another extension becomes idle.
You cannot set Automatic Callback Busy for a busy party outside of the PBX.
When you answer the callback ringing:
•For an outside call: The line is seized.
•For an intercom call: The called extension starts ringing automatically.
34 Operating Manual Document Version 2009-11
1.3.4 Automatic Callback Busy (Camp-on)
To set (for both extension and CO line)
PT/SLT/PS
While hearing a busy tone
Enter 6.
6
On-hook.
C.Tone
To answer the callback ringing from an idle extension
Off-hook.
PT/SLT/PS
Talk.
While hearing a callback ringing
R.B.Tone
To answer the callback ringing from an idle CO line
Off-hook.
PT/SLT/PS
Talk.
Dial outside
phone number.
outside
phone no.
While hearing a callback ringing
•If you do not answer the callback ringing within 10 seconds, this feature will be canceled.
Automatic Callback Busy Cancel
Off-hook.
PT/SLT/PS
On-hook.
4 6
Enter 46.
C.Tone
Document Version 2009-11 Operating Manual 35
1.3.4 Automatic Callback Busy (Camp-on)
1.3.5 BGM (Background Music)
You can listen to the background music through your telephone speaker while on-hook.
An external music source, such as a radio, can be connected.
If your extension becomes busy (off-hook, making or receiving a call etc.), the music
stops temporarily. When you go back on-hook, the music starts again.
To select and set/cancel
Off-hook. On-hook.
Enter BGM number
(1 digit) or 0 to cancel.
PT
Enter 751.
Cancel
0
OR
BGM no.
5 17 C.Tone
•System programming may be required for some IP-PT users to listen to background music.
1.3.6 Call Hold
There are two types of hold. The difference between them is whether other people can retrieve your held call
(Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current
mode is.
•For users of SIP Extensions:
The holding operation for SIP Extension users may differ from the steps in this section, and
may vary depending on the type of telephone being used.
Call Hold
On-hook.
During a conversation
PT/PS
Press HOLD, or press TRANSFER and
then enter 50.
C.Tone
OR
05
TRANSFER
HOLD
C.Tone
36 Operating Manual Document Version 2009-11
1.3.6 Call Hold
SLT
During a conversation
On-hook.
Enter 50.
Press Recall/
hookswitch.
05 C.Tone
SIP Extn.
During a conversation
On-hook.
HOLD
Press HOLD.
Document Version 2009-11 Operating Manual 37
1.3.6 Call Hold
Call Hold Retrieve
Off-hook.
Off-hook. Press DSS or dial
holding extension
number.
Off-hook.
At the holding extension (Call Hold Retrieve)
To retrieve an outside call from another extension—only Regular Hold
(Call Hold Retrieve–Specified with a held line number)
To retrieve an intercom call or outside call from another extension—only Regular Hold
(Call Hold Retrieve–Specified with a holding extension number)
PT/SLT/PS
Talk.
Talk.
Talk.
Enter 51.
holding
extension no.
OR
(DSS)
05
15
Press flashing CO or INTERCOM,
or enter 50.
C.Tone
OR
(CO)
OR
INTERCOM
Press CO, or enter 53 and then held line number (3 digits).
(CO)
held line no.
35
OR
A confirmation
tone is heard.
A confirmation
tone is heard.
SIP Extn.
HOLD
Press HOLD.
Off-hook. Talk.
38 Operating Manual Document Version 2009-11
1.3.6 Call Hold
•The CO or INTERCOM button light shows the current status as follows:
–Regular Hold mode
Flashing green slowly: Your held call
Flashing red: Another extension’s held call
–Exclusive Call Hold mode
Flashing green moderately: Your held call
Red on: Another extension’s held call
•If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold
Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
•Hold Mode Change (PT only)
After pressing the HOLD button, if you press the HOLD button again, the status switches
from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold
mode to the Regular Hold mode.
•If Automatic Call Hold has been preprogrammed, you can put the current call on hold
automatically by pressing another CO, ICD Group or INTERCOM button to make or answer
another call.
•For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.3.49 PDN (Primary
Directory Number)/SDN (Secondary Directory Number) Extension".
1.3.7 Call Monitor
A preprogrammed extension user can listen to the ongoing conversation of a busy extension user.
To monitor
PT/SLT/PS
Enter 5.
5
Press red DSS, PDN, or SDN,
or dial extension number.
B.Tone
Off-hook.
C.Tone
Monitoring starts
extension no.
(DSS)
(SDN)
OR
OR
(PDN)
OR
1.3.8 Call Park
You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked
call. You can use this feature as a transferring feature.
A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park
button and Call Park (Automatic Park Zone) button have been established, you can select either way to park
by simply pressing the corresponding button.
When a call is parked automatically, or more than one call has been parked at the same time, you need to
specify the parking zone number to retrieve the required call.
Document Version 2009-11 Operating Manual 39
1.3.8 Call Park
To set
During a conversation
Press Call Park.
PT/PS
(Call Park)
Enter a specified parking
zone number (2 digits) or press
to park at an idle parking zone
automatically.
During a conversation
Press TRANSFER.
PT/PS
On-hook.
Enter 52.
parking zone no.
OR
Specified
Auto
If you hear a busy tone, enter another
parking zone number or press again.
25
TRANSFER
C.Tone
During a conversation
Press Recall/
hookswitch.
SLT
On-hook.
If you hear a busy tone, enter another
parking zone number.
Enter 52.Enter a specified parking
zone number (2 digits).
parking zone no.
25 C.Tone
Call Park Retrieve
Press a flashing Call Park.
PT/PS
(Call Park)
40 Operating Manual Document Version 2009-11
1.3.8 Call Park
Off-hook. Enter 52. Dial stored parking
zone number (2 digits).
stored parking
zone no.
PT/SLT/PS
Talk.
25 C.Tone
•If a call is parked automatically, confirm the parking zone number on the display.
•If a call is not retrieved within a specified time, you will hear an alarm as a reminder
(Call Park Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
•If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm
the stored parking zone number.
•After you park a call, you can perform other operations.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Call Park button or Call Park (Automatic Park Zone) button.
1.3.9 Call Pickup
– Call Pickup
– Call Pickup Deny
Call Pickup
You can answer an incoming call that is ringing at another extension or group from your phone without leaving
your desk.
The following types of pickup are available:
Group Call Pickup: Picks up a call within your group.
Directed Call Pickup: Picks up a specified extension’s call.
PT/SLT/PS
Off-hook. Enter 40 and then group number (2 digits).
Or enter 41 and then extension number.
Talk.
Group
Directed
4 0
OR
14
group no.
extension no.
C.Tone
Document Version 2009-11 Operating Manual 41
1.3.9 Call Pickup
•If you receive a call waiting tone, you can ask a third party to pick up your second call
with Directed Call Pickup.
Call Pickup Deny
You can deny or allow other people to pick up your calls.
Off-hook. On-hook.
Enter 1 to deny
or 0 to allow.
PT/SLT/PS/SIP Extn.
Deny
Allow
1
0
OR
Enter 720.
2 07 C.Tone
1.3.10 Call Splitting
When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).
To alternate between the parties leaving one party on hold temporarily
PT/PS
During a conversation
Press
TRANSFER.
Talk to the
other party.
Talk to the
original party.
TRANSFER
Press DSS or dial the other
party's extension number.
Press
TRANSFER.
TRANSFER
C.Tone
The other party will be on hold.
extension no.
(DSS)
OR
SLT
During a conversation
Talk to the
other party.
Talk to the
original party.
Dial the other party's
extension number.
Press Recall/
hookswitch.
extension no.
Press Recall/
hookswitch.
C.Tone
The other party will be on hold.
42 Operating Manual Document Version 2009-11
1.3.10 Call Splitting
To leave the conversation and then let the two parties talk
PT/PS
Talk to the
other party.
During a conversation
Press
TRANSFER.
TRANSFER
Press
TRANSFER.
TRANSFER
C.Tone
On-hook.
Press DSS or dial the other
party's extension number.
extension no.
(DSS)
OR
SLT
Dial the other party's
extension number.
Talk to the
other party.
During a conversation
Press Recall/
hookswitch.
extension no.
OR
C.Tone
On-hook.
Press Recall/
hookswitch.
OR
1.3.11 Call Transfer
– Transferring to an Extension in the PBX
– Transferring to an Outside Party Using the PBX Service
•You can transfer a held call without talking, and go on-hook even if the transferred party
does not answer the call.
If a transferred call is not answered within a specified time, it will ring at a
preprogrammed extension, if set, or at your extension again. If you are off-hook at that
time, you will hear an alarm tone. If an outside call is not answered within a specified
time, it is automatically disconnected.
•For users of SIP Extensions:
–Even if your telephone has a TRANSFER button, you cannot use it to transfer calls.
Please make sure to use the HOLD button.
–The transfer operation for SIP Extension users may differ from the steps in this
section, and may vary depending on the type of telephone being used.
Document Version 2009-11 Operating Manual 43
1.3.11 Call Transfer
Transferring to an Extension in the PBX
To transfer
Press DSS or dial
extension number.
On-hook.
Talk.
During a conversation
This step can be omitted.
PT/PS
Press TRANSFER.
extension no.
OR
(DSS)
TRANSFER
C.Tone
Dial extension
number.
On-hook.
Talk.
During a conversation
SLT
Press Recall/
hookswitch.
extension no.
C.Tone
This step can be omitted.
Dial
extension number.On-hook.
Talk.
During a conversation
SIP Extn.
extension no.
*
Press HOLD, or TRANSFER
for KX-HGT100.
HOLD
OR
This step can be omitted
when using KX-HGT100.
•* Instead of going on-hook, if you press the HOLD button or TRANSFER button
(KX-HGT100) once or twice (depending on the telephone being used), you can return
to the held call, and the call with the transferred party will be disconnected.
•For the transfer operation using an SDN button, refer to "1.3.49 PDN (Primary Directory
Number)/SDN (Secondary Directory Number) Extension".
44 Operating Manual Document Version 2009-11
1.3.11 Call Transfer
To transfer with one touch (One-touch Transfer)
During a conversation with an outside party
PT/PS
Press DSS.
(DSS)
On-hook.
Talk.
This step can be omitted.
•System programming is required to use the One-touch Transfer feature during a
conversation with an extension.
Transferring to an Outside Party Using the PBX Service
Some extensions may be restricted from performing this feature.
On-hook.Talk.
Seize CO line.
During a conversation
PT/PS
Press TRANSFER. Dial outside
phone number.
CO line outside
phone no.
TRANSFER
C.Tone
On-hook.Talk.
During a conversation
SLT
Press Recall/
hookswitch.
Dial outside
phone number.
C.Tone
Seize CO line.
CO line outside
phone no.
Document Version 2009-11 Operating Manual 45
1.3.11 Call Transfer
On-hook.Talk.
During a conversation
SIP Extn.
Dial outside phone
number.
outside
phone no.
*
Seize CO line.
CO line
This step can be omitted
when using KX-HGT100.
Press HOLD, or TRANSFER
for KX-HGT100.
HOLD
OR
•* Instead of going on-hook, if you press the HOLD button or TRANSFER button
(KX-HGT100) once or twice (depending on the telephone being used), you can return
to the held call, and the call with the transferred party will be disconnected.
•Time limit
Both the caller and the transferred party will hear an alarm tone fifteen seconds before
a specified time period, and the call will be disconnected.
•To return to the held call before the destination answers, press the TRANSFER
button, corresponding CO, ICD Group, or INTERCOM button, or the hookswitch.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Direct Station Selection (DSS) button.
1.3.12 CALL WAITING FEATURES
• Call Waiting (BSS [Busy Station Signaling])
• Answering Call Waiting in the PBX
• Answering Call Waiting from the Telephone Company
Call Waiting (BSS [Busy Station Signaling])
For a caller
You can inform a busy extension user that your call is waiting.
To send a call waiting
PT/SLT/PS
Enter 1.
1
While hearing a busy tone
46 Operating Manual Document Version 2009-11
1.3.12 CALL WAITING FEATURES
•Depending on the type of the other party’s telephone, you may be able to talk to the
other party using the speaker and the microphone (Off-hook Call Announcement
[OHCA]), or you can send a call announcement through the handset (Whisper OHCA),
if they are having another conversation using the handset. For more details on each
feature, refer to "1.3.13 Call Waiting Tone", "1.3.45 OHCA (Off-hook Call
Announcement)", or "1.3.76 Whisper OHCA".
•Depending on system programming and the called extension’s setting, a call waiting
tone may be sent automatically without performing the operation above. For details,
refer to "Automatic Call Waiting" in "3.1.2 Personal Programming".
For a called extension
A call waiting notification is sent to the busy extension user to notify him or her that a new incoming call is
waiting. The extension can then answer the second call by either disconnecting the current call or placing it
on hold.
One of the following notification methods can be assigned for each extension, depending on the type of
telephone being used. (Default: Call Waiting Tone)
•Call Waiting Tone: A call waiting tone is heard through the built-in speaker of PT or handset of SLT (®
1.3.13 Call Waiting Tone).
•Off-hook Call Announcement (OHCA): The caller’s voice is heard through the built-in speaker (®
1.3.45 OHCA (Off-hook Call Announcement)).
•Whisper OHCA: The caller’s voice is heard through the handset (® 1.3.76 Whisper OHCA).
Answering Call Waiting in the PBX
During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs
when an outside call has been received or another extension is letting you know a call is waiting. You must
activate this feature to use it. (Default: Call Waiting Tone)
You can answer the second call by disconnecting (1) or holding (2) the current call.
1. To disconnect the current call and then talk to the new party
PT/SLT/PS
While hearing a tone
Off-hook.
On-hook. Talk to the
new party.
Document Version 2009-11 Operating Manual 47
1.3.12 CALL WAITING FEATURES
2. To hold the current call and then talk to the new party
PT/PS
Press HOLD.
While hearing a tone
Disregard this step if both
parties are extensions.
HOLD
Talk to the
new party.
OR
(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
Press CO, ICD Group,
PDN, SDN, or INTERCOM.
SLT
While hearing a tone
Enter 50.
0
5
Talk to the
new party.
Press Recall/hookswitch.
C.Tone
After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve
the first call.
2.1 To disconnect the second call and then talk to the original party
PT/PS
During a conversation
Off-hook.On-hook. Talk to the
original party.
OR
(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
Press CO, ICD Group, PDN,
SDN, or INTERCOM.
48 Operating Manual Document Version 2009-11
1.3.12 CALL WAITING FEATURES
PT/SLT/PS
During a conversation
Off-hook.
On-hook. Talk to the
original party.
Enter 50.
0
5
C.Tone
2.2 To hold the second call and then talk to the original party
After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party
again.
PT/PS
Press HOLD.
During a conversation
Disregard this step if both
parties are extensions.
HOLD
Talk to the
original party.
Off-hook.
On-hook. Talk to the
new party.
OR
(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
Press CO, ICD Group,
PDN, SDN, or INTERCOM.
OR
(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
Press CO, ICD Group,
PDN, SDN, or INTERCOM.
Document Version 2009-11 Operating Manual 49
1.3.12 CALL WAITING FEATURES
SLT
During a conversation
Enter 50.
0
5
Talk to the
original party.
Press Recall/hookswitch.
Off-hook.
On-hook. Talk to the
new party.
Enter 50.
05
C.Tone
C.Tone
•Depending on the type of your telephone, you may be able to talk to the other party
using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you
can receive an announcement through the handset (Whisper OHCA), if you are having
a conversation using the handset. For more details on each feature, refer to "1.3.13 Call
Waiting Tone", "1.3.45 OHCA (Off-hook Call Announcement)", or "1.3.76 Whisper
OHCA".
•The caller’s name or number is displayed for five seconds in fifteen second intervals
while waiting to be answered.
Customizing Your Phone
•3.1.2 Personal Programming—Call Waiting Tone Type Selection
If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party
and an extension. If you select "Tone 2", you will hear different tones for Call Waiting
from an outside party and an extension.
Default
(Tone 1)
Special Tones
(Tone 2)
15 s
5 s
OR
50 Operating Manual Document Version 2009-11
1.3.12 CALL WAITING FEATURES
Answering Call Waiting from the Telephone Company
This is an optional telephone company service. You can receive a call waiting tone with the caller’s name or
telephone number information. For details, consult your telephone company.
While hearing a tone
While hearing a tone
PT/SLT/PS
Press FLASH/RECALL
or EFA.Enter 60.
6 0
Press TRANSFER
or Recall/hookswitch.
OR
OR
TRANSFER
FLASH/
RECALL
PT/PS
OR
(EFA)
•To return to the original party, repeat the operation.
•In this case, the FLASH/RECALL button on proprietary telephones must be set to
External Feature Access (FEFA) mode through system programming.
•The caller’s telephone number will not be displayed on telephones or wireless phones
connected to SLT ports.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit an External Feature Access (EFA) button.
1.3.13 Call Waiting Tone
During a conversation, you can be informed of a waiting call with a call waiting tone through the built-in speaker
of your PT or the handset of your SLT.
To set/cancel for intercom calls (Manual Call Waiting)
Off-hook. Enter 0 or 1.On-hook.
PT/SLT/PS
No call
Tone
0
1
OR
Enter 731.
3 17 C.Tone
Document Version 2009-11 Operating Manual 51
1.3.13 Call Waiting Tone
To set/cancel for outside calls (Automatic Call Waiting)
Off-hook. Enter 0 or 1.On-hook.
PT/SLT/PS
No tone
Tone
0
1
OR
Enter 732.
3 27 C.Tone
•To change the tone from a PT, refer to "3.1.2 Personal Programming".
•For information about answering a waiting call, refer to "1.3.12 CALL WAITING
FEATURES".
1.3.14 Character Entry
You can enter the following characters. The tables show you the characters available for each button. Table
1 or Table 2 can be programmed.
52 Operating Manual Document Version 2009-11
1.3.14 Character Entry
Table 1 (Standard mode)
Document Version 2009-11 Operating Manual 53
1.3.14 Character Entry
Table 2 (Option mode)
<Example> To enter "Ann"
A
2
n n
6
(5 times)
6
(5 times)
FWD/DND
OR
Note
•To erase the character on the cursor, press CLEAR.
•To move the cursor to the left, press .
•To move the cursor to the right, press . When entering two or more characters that use the same
button consecutively (e.g. "G" and "I"), you must press this button or the FWD/DND button after entering
the first character.
•If the SELECT button is pressed, the characters for each button will be displayed in reverse order.
•To toggle between Table 1 and Table 2 when using a KX-T7600 series DPT, press the leftmost soft
button.
54 Operating Manual Document Version 2009-11
1.3.14 Character Entry
1.3.15 Conference
–Conference
–Leaving Three-party Conference
Conference
You can add one or more parties to your conversation.
To establish a conference call
Press CONF.Dial desired
phone number.
Seize CO line before
dialing outside phone number.
PT/PS
Talk with
multiple parties.
During a conversation
desired
phone no.
Talk to the
new party.
CONF
Press CONF
or TRANSFER.
OR
CONF
TRANSFER
C.ToneC.Tone
Dial desired
phone number.
desired
phone no.
PT/PS
Talk with multiple parties.
Enter 3.Press TRANSFER.Talk to the
new party.
3
During a conversation
Seize CO line before
dialing outside phone number.
TRANSFER
Press TRANSFER.
TRANSFER
C.Tone
Document Version 2009-11 Operating Manual 55
1.3.15 Conference
Dial desired
phone number.
desired
phone no.
SLT
Talk with multiple parties.
Enter 3.Press Recall/
hookswitch.
Talk to the
new party.
3
During a conversation
Seize CO line before
dialing outside phone number.
Press Recall/
hookswitch.
C.Tone
To establish a conference call when receiving a call from an outside party during a two-party
conversation
PT/PS
Press HOLD.
During a conversation
HOLD
Press flashing CO,
PDN, or SDN.
Talk to the
new party.
Press CONF
or TRANSFER.
OR
CONF
TRANSFER
Talk to the
original party.
Press flashing CO, ICD Group,
PDN, SDN, or INTERCOM
corresponding to the
original party.
Press CONF, or press TRANSFER
and then enter 3.
Talk with
multiple parties.
OR
TRANSFER
3
CONF
C.Tone
(CO)
(SDN)
(PDN)
OR
OR
OR
(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
56 Operating Manual Document Version 2009-11
1.3.15 Conference
To add four or more parties to a conference
Press CONF. Press CONF.Dial desired
phone number.
desired
phone no.
Seize CO line before
dialing outside phone number.
PT/PS
Talk.
During a conversation
Talk.
To continue
CONF CONF
C.Tone
To add another party on hold to a conference
PT/PS
During a 3- to 7-party conference
Press flashing CO, ICD Group,
PDN, or SDN corresponding to
the party on hold.
Talk with
multiple parties.
Press CONF.
CONF
Press CONF.
CONF
C.Tone
OR
(CO)
OR
(ICD Group)
(SDN)
(PDN)
OR
To talk to two parties alternately in a three-party conversation
During a conversation
PT/PS
Press TRANSFER.
TRANSFER
Document Version 2009-11 Operating Manual 57
1.3.15 Conference
During a conversation
SLT
Press Recall/hookswitch.
To disconnect one party and then talk to the other in a three-party conversation
PT/PS
Press TRANSFER once
or twice to establish a
conversation with the
party to be disconnected.
TRANSFER
During a conversation
Press
FLASH/RECALL.
FLASH/
RECALL
Talk.
The other party will be put on hold.
Press flashing CO, ICD Group,
PDN, SDN, or INTERCOM
corresponding to the original party.
INTERCOM
OR
OR
(CO)
OR
(ICD Group)
(SDN)
(PDN)
OR
*
•* In this case, the FLASH/RECALL button on a proprietary telephone must be set to
Flash/Recall mode through system programming.
•During a three-party conversation, pressing the TRANSFER button or Recall/
hookswitch alternates between the two other parties in the conversation.
•You can have a conference with a maximum of eight parties (comprising intercom or
CO lines) simultaneously.
•During a conversation involving four or more parties, you cannot disconnect one party
and maintain the conversation with the other parties.
•SIP Extensions cannot originate a conference call, but can be added as a member.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Conference button.
Leaving Three-party Conference
The person who originated a conference with two other parties can leave the conference, and allow the other
parties to continue the conversation.
58 Operating Manual Document Version 2009-11
1.3.15 Conference
To leave a conference involving at least one other extension
During a three-party conference
PT/SLT/PS
On-hook.
To leave a conference involving two outside parties
During a three-party conference
PT/PS
Press TRANSFER.
TRANSFER
On-hook.
During a three-party conference
SLT
Press Recall/hookswitch.On-hook.
•To leave a conference call involving two outside parties and have the conversation continue,
your extension must be enabled to transfer calls to CO lines through COS programming.
1.3.16 Conference, Unattended
The person who originated a conference can leave the conference, and allow the other parties
to continue the conversation.
Document Version 2009-11 Operating Manual 59
1.3.16 Conference, Unattended
To leave a conference
PT/PS
Press CONF.
During a 3- to 7-party conference
CONF
On-hook.
To return while others are talking
PT/PS
Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM.
OR
(CO)
INTERCOM
(SDN)(PDN)
OROR OR
(ICD Group)
To complete a conversation
During a conversation
On-hook.
PT/PS
•Time limit
Both parties will hear an alarm tone before a specified timeout. The originating extension user
will hear an alarm tone before timeout. The call is disconnected when the timer runs out
unless the originating extension returns to the conference.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Conference button.
1.3.17 Data Line Security
You can protect the line against audible notification tones, such as a call waiting tone during a conversation.
Set this feature if your extension has a data communication device, such as a PC or fax machine connected
to ensure secure data transmission.
60 Operating Manual Document Version 2009-11
1.3.17 Data Line Security
To set/cancel
Off-hook. On-hook.
Enter 1 to set
or 0 to cancel.
PT/SLT/PS
Set
Cancel
1
0
OR
Enter 730.
3 07 C.Tone
1.3.18 DISA (Direct Inward System Access)
–Calling through DISA
Calling through DISA
When outside callers access extensions in the PBX, a
prerecorded message greets the caller and gives information
about how to access an extension. You do not need the
operator’s assistance.
You may be able to access system features or call an outside
party with your password depending on the security mode.
Document Version 2009-11 Operating Manual 61
1.3.18 DISA (Direct Inward System Access)
To call an extension
Dial DISA
phone number.
DISA
phone no.
From Outside Telephone
In No Security Mode/Trunk Security Mode
Off-hook.
Off-hook. Dial DISA
phone number.
Enter extension PIN or
verification code PIN
(max.10 digits).
DISA
phone no.
In All Security Mode
Enter 47. Dial your extension number,
or enter and then verification
code.
Dial desired
extension number.
74
desired
extension no.
Dial desired
extension number.
desired
extension no.
R.B.Tone &
DISA message
R.B.Tone &
DISA message
C.Tone &
D.Tone
PIN: Personal Identification Number
*
your
extension no.
verification
code
OR
extension PIN
OR
verification code PIN
62 Operating Manual Document Version 2009-11
1.3.18 DISA (Direct Inward System Access)
To call an outside party
In No Security Mode
Dial DISA
phone number.
In Trunk Security Mode/All Security Mode
From Outside Telephone
Off-hook.
Off-hook.
74
Enter 47.
Seize CO line before dialing
outside phone number.
Dial outside
phone number.
outside
phone no.
Seize CO line before dialing
outside phone number.
Dial outside
phone number.
R.B.Tone &
DISA message
R.B.Tone &
DISA message
Dial DISA
phone number.
Dial your extension number,
or enter and then verification
code.
Enter extension PIN or
verification code PIN
(max.10 digits).
C.Tone &
D.Tone
DISA
phone no.
DISA
phone no.
outside
phone no.
extension PIN
PIN: Personal Identification Number
your
extension no.
verification
code
OR
OR
*
verification code PIN
•* Callers from preprogrammed outside numbers can access the PBX through DISA without
a password (extension PIN/verification code PIN) (DISA Automatic Walking COS).
•When making an outside call using Walking COS through DISA, the CLIP number for that
call will be that of the extension seized by Walking COS.
To retry
Dial phone number.
To dial a different number during a conversation with an outside party or
while hearing the ringback, reorder, or busy tone
Enter .
phone no.
Dial a line access number as the first
digit when calling an outside party.
From Outside Telephone
DISA
message
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1.3.18 DISA (Direct Inward System Access)
CAUTION
There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call
feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Enabling DISA security (CO Line Security or All Security).
b. Keeping your passwords (verification code PIN/extension PIN) secret.
c. Selecting complex, random PINs that cannot be easily guessed.
d. Changing PINs regularly.
•Time Limit
Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend,
press any dial button except .
•If Built-in Automated Attendant service is set, you can access the desired extension
simply by pressing a single digit (0–9) from the options given the prerecorded message.
1.3.19 DND (Do Not Disturb)
–DND (Do Not Disturb)
–DND Override
–Switching FWD/DND Status Using Fixed FWD/DND Button
DND (Do Not Disturb)
You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for
example, when you are in a meeting or busy.
To set/cancel
On-hook.
Enter 1 to set
or 0 to cancel.
PT/SLT/PS/SIP Extn.
Set
Cancel
1
0
OR
Off-hook. Enter 71.
1
2
0
Both Calls
Intercom Calls
Outside Calls
OR
OR
17
Enter 0 to 2 as you desire.
C.Tone
•When using a proprietary telephone, you can set or cancel DND by pressing the FWD/DND
button (fixed button) instead of " 710"
64 Operating Manual Document Version 2009-11
1.3.19 DND (Do Not Disturb)
•The FWD/DND button light shows the current status as follows:
Off: Both features are not set.
Flashing red slowly: FWD mode
Red on: DND mode
•The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting
Mode. Ask your manager what mode your system is in if you are not sure.
(1) When in FWD/DND Cycle Switch Mode:
Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown
below:
FWD DND Off
(2) When in FWD/DND Setting Mode:
Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the
FWD/DND status and set the FWD destination (refer to " Switching FWD/DND Status
Using Fixed FWD/DND Button").
Note
A FWD/DND button (customized button) is always in FWD/DND Cycle Switch Mode: the
mode cannot be changed.
•If your extension has set this feature, a calling extension will hear DND tone.
•If this feature is set, the Call Forwarding (FWD) feature does not work.
•Specified extensions can override this feature and call DND extensions (DND Override).
•When making a call using an SDN button to a PDN extension with DND set, this feature will
temporarily be deactivated.
•When intercom calls are set to be handled differently from outside calls (DND set/cancel),
we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—
Intercom calls, because:
a. the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed
button]) will indicate the setting for either outside calls or intercom calls, but not both.
Note
The DND icon on PS display reflects the setting for outside calls only.
b. pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button])
will not change the FWD or DND mode for intercom calls and outside calls separately.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons.
DND Override
The preprogrammed extension can call someone who has set the DND feature.
Document Version 2009-11 Operating Manual 65
1.3.19 DND (Do Not Disturb)
To call
Enter 1.
PT/SLT/PS
Talk.
R.B.Tone
1
extension no.
Dial extension
number.
DND Tone
Off-hook.
Switching FWD/DND Status Using Fixed FWD/DND Button
Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/
intercom calls without clearing any FWD destination that was set previously.
To switch the FWD/DND status for outside calls
PT
FWD/DND
Press the fixed
FWD/DND
button.
While on-hook (when in FWD/DND Setting Mode)
The current FWD/DND status
for outside calls is displayed.
FWD/DND
Press the fixed
FWD/DND
button again to switch the status.
To switch the FWD/DND status for intercom calls
PT
FWD/DND
Press the fixed
FWD/DND
button.
While on-hook (when in FWD/DND Setting Mode)
The current FWD/DND status
for intercom calls is displayed.
FWD/DND
Press the fixed
FWD/DND
button again to switch
the status.
2
Enter 2.
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1.3.19 DND (Do Not Disturb)
To set and clear FWD/DND for outside/intercom calls
PT
FWD/DND
AUTO DIAL
STORE
Enter
1 or 2
.
Press the fixed
FWD/DND
button.
Press
STORE.
0
FWD/DND off
DND on
1
While on-hook (when in FWD/DND Setting Mode)
AUTO DIAL
STORE
Press
STORE
to set.
1
2
Intercom Calls
Outside Calls
OR
A confirmation tone will
be heard.
OR
Enter
0 or 1
.
*
•* This step can be omitted.
1.3.20 Door Open
A preprogrammed extension can open a door from the extension.
From a preprogrammed extension
Off-hook. On-hook.
Enter doorphone
number (2 digits).
PT/SLT/PS
Enter 55.
5 5 C.Tone
doorphone no.
From any extension while talking to the doorphone
PT/SLT/PS
On-hook.
Enter 5.
5C.Tone
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1.3.20 Door Open
•The door open will be triggered for a specified time period.
1.3.21 Doorphone Call
Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person
through the doorphone.
To call from the doorphone
Press doorphone
button.
Doorphone
Talk.
C.Tone
To answer a call from the doorphone
Off-hook.
PT/SLT/PS/SIP Extn.
To call the doorphone
Talk.Off-hook. Enter doorphone
number (2 digits).
doorphone no.
Enter 31.
3 1 C.Tone
PT/SLT/PS/SIP Extn.
•If no one answers a doorphone call within a specified time period, the call is canceled.
68 Operating Manual Document Version 2009-11
1.3.21 Doorphone Call
1.3.22 EFA (External Feature Access)
You can access special features (e.g., Call Waiting offered by a host PBX or telephone company. This feature
is only effective for an outside call.
<Example> To hold the current call and then talk to the new party
PT/PS SLT
Enter desired
service code.
desired service
code
Enter desired
service code.
Press Recall/
hookswitch.
Press FLASH/RECALL or EFA.
Or press TRANSFER and
then enter 60.
While hearing a tone While hearing a tone
Enter 60.
OR
OR
(EFA)
FLASH/
RECALL
6 0
TRANSFER
desired service
code
6 0
•In this case, the FLASH/RECALL button on a proprietary telephone must be set to External
Feature Access (EFA) mode through system programming.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit an External Feature Access (EFA) button.
1.3.23 Executive Busy Override
– Executive Busy Override
– Executive Busy Override Deny
Executive Busy Override
A preprogrammed extension can call someone who is busy on the telephone and establish a three-party
conversation.
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1.3.23 Executive Busy Override
To join an intercom call
Enter 3.
3
PT/SLT/PS
Talk.
C.Tone
During a conversation
C.Tone
Talk.
A three-party conversation
is now established.
Parties in the conversation
Party joining the call
Off-hook.
B. Tone
Dial extension number, or
press red PDN or SDN.
extension no.
(PDN)
(SDN)
OR
OR
To join an outside call
Off-hook. Enter 3.
PT/PS
Talk.
3
B. Tone C.Tone
Parties in the conversation
Party joining the call
During a conversation C.Tone
Talk.
A three-party conversation
is now established.
Press red CO, PDN or SDN.
(CO)
OR
(SDN)
(PDN)
OR
•To join another conversation, you must have Executive Busy Override enabled at your
extension through COS programming.
•It is possible for an originating extension to leave a three-party conversation with an outside
party and let the two other parties talk by simply going on-hook.
•Executive Busy Override is not available when making a call to a SIP Extension.
For the originating extension
70 Operating Manual Document Version 2009-11
1.3.23 Executive Busy Override
To talk to each party alternately
Talk to the
other party.
During a conversation
PT/PS
Press TRANSFER.
TRANSFER
To continue
Executive Busy Override Deny
A preprogrammed extension user can prevent his calls from being interrupted by another extension user
(Default: Allow other users to interrupt calls).
To set
Off-hook. On-hook.
Enter 1 to prevent
or 0 to allow.
PT/SLT/PS
Prevent
Allow
1
0
OR
Enter 733.
3 37 C.Tone
1.3.24 Extension Dial Lock
You can lock your extension so that other users cannot make unauthorized outside calls.
This feature is also known as Electronic Station Lockout.
To lock
Off-hook. On-hook.
PT/SLT/PS/SIP Extn.
Enter 77. Enter 1.
177
C.Tone
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1.3.24 Extension Dial Lock
To unlock
Off-hook. On-hook.
PT/SLT/PS/SIP Extn.
Enter 77. Enter 0.
077 C.Tone
PIN: Personal Identification Number
extension PIN
Enter extension PIN
(max. 10 digits).
•If you forget the extension PIN or cannot unlock your extension, consult your manager.
The manager can clear your extension PIN, or unlock your extension. Then, you can set the
new PIN and unlock your extension by entering it.
•If your extension is locked by this feature, it cannot perform the following operations:
–Making outside calls
–Changing the call forwarding destination
•If you do not set extension PIN, you cannot lock and unlock your extension.
To make an outside call while your extension is locked
Off-hook.
PT/SLT/PS
74
Enter 47.
extension PIN
extension no.
your
extension no.
extension no.
desired
phone no.
Dial your
extension number.
Enter extension PIN
(max. 10 digits).
If the wrong extension PIN is
entered, you hear an alarm tone.
Dial desired
phone number.
Seize CO line before entering
outside phone number.
C.Tone &
D.Tone
PIN: Personal Identification Number
•After you make an outside call, Extension Dial Lock is automatically activated again.
1.3.25 Extension Feature Clear
You can reset the settings of the following features on your extension to the default settings with one operation.
This feature is also known as Station Program Clear.
Features Default Setting
Hot Line*1 Off
Message Waiting—(All the messages that have been left by other extension users) Off
Call Pickup Deny Allow
Call Forwarding (FWD)*1 Off
Absent Message Off
72 Operating Manual Document Version 2009-11
1.3.25 Extension Feature Clear
Features Default Setting
Paging Deny Allow
Timed Reminder Cleared
Do Not Disturb (DND)*1 Off
Call Waiting*1 Enable—Tone
Executive Busy Override Allow
BGM Off
Data Line Security Off
Paralleled Telephone The telephone in
parallel rings.
Log-in/Log-out Log-in
*1 These features may not be reset, depending on system programming.
To reset
Off-hook. On-hook.
PT/SLT/PS/SIP Extn.
Enter 790.
9 07 C.Tone
•After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable—
Tone". In this case, dial tone 2 will be heard when you go off-hook.
1.3.26 Extension PIN (Personal Identification Number)
You can assign a password to each extension.
The following features require an extension PIN.
1. Screening calls (1.3.69 Voice Mail Features—LCS (Live Call Screening))
2. Prohibiting other people from seeing your personal speed dialing directory, call log, and SVM log (Display
Lock)
3. Using the same settings as your extension at other extensions (1.3.74 Walking Extension)
4. Remote Control Operation (1.3.73 Walking COS)
5. Extension Dial Lock Clear
Document Version 2009-11 Operating Manual 73
1.3.26 Extension PIN (Personal Identification Number)
To set
PT/SLT/PS/SIP Extn.
Off-hook. Enter 799.
1
Enter 1. Enter extension
PIN (max. 10 digits).
extension PIN
#
Enter #.
same
extension PIN #
Enter #.On-hook.
Enter same extension
PIN (max. 10 digits).
7 9 9
C.Tone
PIN: Personal Identification Number
To cancel
PT/SLT/PS
Off-hook. Enter 799.
0
Enter 0. Enter stored
extension PIN.
On-hook.
stored
extension PIN
7 9 9 C.Tone
PIN: Personal Identification Number
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your
password (extension PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Keeping your PIN secret.
b. Selecting a complex, random PIN that cannot be easily guessed.
c. Changing your PIN regularly.
•Valid numbers for an extension PIN are "0" through "9".
•If the wrong extension PIN is entered for a preprogrammed number of times, the PIN is
locked.
•If you forget your extension PIN or your extension PIN is locked, your manager can clear the
extension PIN and extension PIN lock.
1.3.27 External Relay
Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX.
74 Operating Manual Document Version 2009-11
1.3.27 External Relay
To switch on the relay
Off-hook. Enter relay number
(2 digits).
relay no.
PT/SLT/PS
C.Tone
Enter 56.
65
On-hook.
•The relay will be switched off after a specified time period.
1.3.28 External Sensor
Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected
to the PBX.
To answer a sensor call
Off-hook.
PT/SLT/PS
On-hook.
D.Tone
•If you do not answer a sensor call within a specified time period, the sensor call will stop.
1.3.29 FWD (Call Forwarding)
– FWD (Call Forwarding)
– FWD/DND Settings Using Fixed FWD/DND Button
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1.3.29 FWD (Call Forwarding)
FWD (Call Forwarding)
You can have your incoming calls forwarded to a specified
destination.
All Calls:
All calls are forwarded. Preset extensions may also forward from
their own receiving group.
Busy:
All calls are forwarded when your extension is busy.
No Answer:
All calls are forwarded when you do not answer the call within a
specified time period.
Busy/No Answer (BSY/NA):
All calls are forwarded when you do not answer within a specified
time period or when your extension is busy.
Follow Me (From):
If you fail to set the above-mentioned "All Calls" to forward before
you leave your desk, you can set the same feature from the
destination extension.
•Incoming calls can be forwarded up to four times.
•You can set the floating extension number of a voice mail group or the ESVM card as a
forward destination.
•You can set your cellular phone as the forward destination.
•Boss & Secretary feature
The extension which has been set as the destination can call the forwarding extension.
<Example>
Forward
set
Call
destinationForwarding
extension
76 Operating Manual Document Version 2009-11
1.3.29 FWD (Call Forwarding)
To set/cancel
PT/SLT/PS/SIP Extn.
Enter #.On-hook.
Enter destination extension number.
Or enter CO line access number
and then outside phone number.
2
0
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required
number.
Off-hook.
1
2
0Both Calls
Intercom Calls
Outside Calls
OR
OR
Enter 71.
17
Enter 0 to 2 as
you desire.
OR
destination
extension no.
(max. 32 digits)
outside
phone no.
CO line
access no.
C.Tone
For "Cancel", go on-hook
directly after entering 0.
To set Follow Me from another extension
PT/SLT/PS
your
extension no.
On-hook.
Dial your
extension number.
Enter 7 or 8.
7
8
Follow Me
Follow Me Cancel
Off-hook.
1
2
0Both Calls
Intercom Calls
Outside Calls
OR
OR
Enter 71.
17
Enter 0 to 2 as
you desire.
C.Tone
•It is not possible to set Follow Me from a SIP Extension. However, it is possible to set it on a
SIP Extension from another extension that is not a SIP Extension.
•When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the
FWD/DND button (fixed button) instead of " 710".
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1.3.29 FWD (Call Forwarding)
To set the timer for "No Answer" and "Busy/No Answer"
Off-hook. Enter time
(seconds [2 digits]).
time
PT/SLT/PS/SIP Extn.
Enter 713. On-hook.
1 3 7 C.Tone
Call Forwarding (FWD) for your Incoming Call Distribution Group
PT/SLT/PS/SIP Extn.
0
1Set
Cancel
OR
Enter 1 to set
or 0 to cancel.
Enter ICD Group
extension number.
ICD Group
extension no.
Off-hook.
5
6
4Both Calls
Intercom Calls
Outside Calls
OR
OR
Enter 71.
17
Enter 4 to 6 as
you desire.
Enter #.On-hook.
Enter destination extension number.
Or enter CO line access number
and then outside phone number.
OR
destination
extension no.
(Max. 32 digits)
outside
phone no.
CO line
access no. C.Tone
ICD Group: Incoming Call Distribution Group
For "Cancel", go on-hook
directly after entering ICD
Group extension number.
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1.3.29 FWD (Call Forwarding)
•The FWD/DND button light shows the current status as follows:
Off: Both features are not set.
Flashing red slowly: FWD mode
Red on: DND mode
•The Group FWD button light shows the current status as follows:
Off: No set
Flashing red slowly: FWD mode
•The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting
Mode. Ask your manager what mode your system is in if you are not sure.
(1) When in FWD/DND Cycle Switch Mode:
Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown
below:
FWD DND Off
(2) When in FWD/DND Setting Mode:
Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the
FWD/DND status and set the FWD destination (refer to " FWD/DND Settings Using Fixed
FWD/DND Button").
Note
A FWD/DND button (customized button) is always in FWD/DND Cycle Switch Mode: the
mode cannot be changed.
•Transferred outside calls are also forwarded to the destination assigned for outside calls.
•When intercom calls are set to be handled differently from outside calls (forwarding type,
forward destination), we recommend establishing buttons for both FWD/DND—Outside calls
and FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group FWD—
Intercom calls, because:
a. the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed
button]) and the Group FWD—Both calls button will indicate the setting for either outside
calls or intercom calls, but not both.
Note
The FWD icon on PS display reflects the setting for outside calls only.
b. pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) or
the Group FWD—Both calls button will not change the FWD or DND mode for intercom
calls and outside calls separately.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD
(Both calls, Outside calls, Intercom calls) buttons.
Document Version 2009-11 Operating Manual 79
1.3.29 FWD (Call Forwarding)
FWD/DND Settings Using Fixed FWD/DND Button
Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the
forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is
also possible to set outside telephone numbers (e.g., your cellular phone) as forward
destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) group, to ring
together with other ICD group members for calls to the group.
The following settings are available:
•Switching the FWD/DND status and setting FWD destination for outside/intercom calls
•Timer for "No Answer" and "Busy/No Answer"
•Forwarding status (on/off) and outside destinations to ring in parallel for outside calls for up to 4 virtual PSs
in an ICD group
* Virtual PS
A virtual PS is a dedicated
extension number assigned to a
non-existent portable station (PS)
to allow access to outside
destinations such as a cellular
phone.
Virtual PS
(Extn. No. 301)
Extn. 101
Talk
Dials 301
1
3
Forward to
outside destination
2
To switch FWD/DND status for outside calls
PT
FWD/DND
Press the fixed
FWD/DND
button.
While on-hook (when in FWD/DND Setting Mode)
The current FWD/DND status
for outside calls is displayed.
FWD/DND
Press the fixed
FWD/DND
button again to switch the status.
To switch FWD/DND status for intercom calls
PT
FWD/DND
Press the fixed
FWD/DND
button.
While on-hook (when in FWD/DND Setting Mode)
The current FWD/DND status
for intercom calls is displayed.
FWD/DND
Press the fixed
FWD/DND
button again to switch
the status.
2
Enter 2.
•When you switch the FWD/DND status, any FWD destination that was set previously is not
cleared.
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1.3.29 FWD (Call Forwarding)
To set and clear FWD/DND for outside/intercom calls
PT
Enter destination extension number,
or CO line access number and then
outside phone number.
FWD/DND
AUTO DIAL
STORE
Enter
1 or 2
.
Press the fixed
FWD/DND
button.
Press
STORE.
0
FWD/DND off
DND on
1
2
5
3
4
FWD–All Calls
FWD–Busy
FWD–No Answer
FWD–
Busy/No Answer
OR
destination
extension no.
(max. 32 digits)
outside
phone no.
CO line
access no.
While on-hook (when in FWD/DND Setting Mode)
AUTO DIAL
STORE
Press
STORE
to set.
OR
Enter 2 to 5.
1
2
Intercom Calls
Outside Calls
OR
A confirmation tone will
be heard.
Enter 0 or 1.
*
•* This step can be omitted.
To set the timer for "No Answer" and "Busy/No Answer"
PT
FWD/DND
AUTO DIAL
STORE
Press the fixed
FWD/DND
button.
Press
STORE
to set.
While on-hook (when in FWD/DND Setting Mode)
Enter time
(seconds [0–120]).
time
A confirmation tone will
be heard.
3
Enter 3.
AUTO DIAL
STORE
Press
STORE.
*
•* You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as
"15" or "015".
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1.3.29 FWD (Call Forwarding)
To set forwarding status and outside destinations to ring in parallel for outside calls to an
ICD group
PT
Enter CO line access number
and then outside phone number.
FWD/DND
AUTO DIAL
STORE
Enter
4 to 7
.
Press the fixed
FWD/DND
button.
Press
STORE.
0
FWD off
(max. 32 digits)
outside
phone no.
CO line
access no.
While on-hook (when in FWD/DND Setting Mode)
AUTO DIAL
STORE
Press
STORE
to set.
OR
Enter 1.
A confirmation tone will
be heard.
FWD–All Calls
1
To cancel ringing
To set ringing
7
4
6
5
Virtual PS 1
Virtual PS 2
Virtual PS 3
Virtual PS 4
Enter 0.
•Only one extension assigned as member 1 in each ICD group can perform the settings for
virtual PSs.
•It is possible to switch the forwarding status (on/off) of a virtual PS by entering the number
(4–7) of that extension, then pressing the fixed FWD/DND button, instead of pressing the
AUTO DIAL/STORE button.
1.3.30 Hands-free Answerback
You can answer an incoming call without going off-hook as soon as the line is connected.
When an intercom call arrives, you will hear the caller talking without the phone ringing. When
an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.
Hands-free Answerback for outside calls requires System Programming.
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1.3.30 Hands-free Answerback
To set/cancel
Press
AUTO ANS.
While on-hook
PT
AUTO ANS
MUTE
•The AUTO ANS button light shows the current status as follows:
Off: Not set
Red on: Set
•PS users: Refer to "Operating Instructions" for the PS.
1.3.31 Hands-free Operation
You can have a conversation in hands-free mode using the SP-PHONE button.
To make/answer a call
Press SP-PHONE.
PT
SP-PHONE
•When performing hands-free operation:
–If it is difficult to hear the other party’s voice,
Increase the volume using the Navigator Key, Jog Dial, or Volume Key.
–If the other party has difficulty hearing you,
Decrease the volume.
–If the other party reports that your voice echoes,
Use the telephone in a room that has curtains, carpeting or both.
–If parts of the conversation cannot be heard,
If you and the other party speak at the same time, parts of your conversation may be lost.
To avoid this, try to speak alternately.
1.3.32 Headset Operation
– Headset Operation
– Answer/Release Button
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1.3.32 Headset Operation
Headset Operation
You can have a conversation using a headset.
In this case, you must select "Headset on" in programming mode or set the Headset button
on (red) in advance.
This feature is also known as Handset/Headset Selection.
To talk using the headset
Press SP-PHONE.
PT
SP-PHONE
To use the handset during a conversation using the headset
PT
Off-hook.
To talk in hands-free mode during a conversation using the headset
PT
Press red Headset.
(Headset)
•The Headset button light shows the current status as follows:
Off: Headset mode off
Red on: Headset mode on
84 Operating Manual Document Version 2009-11
1.3.32 Headset Operation
•For KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone
users:
•With KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones,
you can use a Bluetooth wireless headset registered on your extension as a headset.
•Operating Distance
Please keep the telephones with connected Bluetooth Modules, 3 m (9 ft 10 in) or more
apart from each other. Also, if a Bluetooth headset is in use near a telephone with a
connected Bluetooth Module, other than the one it is registered to, noise may be heard.
Move away from the telephone and closer to the one it is registered to, to improve the
signal.
•Noise
Signals are transmitted between this module and the Bluetooth headset using radio
waves. For maximum distance and noise free operation, it is recommended that the
module is situated away from electrical appliances such as faxes, radios, PCs, or
microwaves.
•Systems using the 2.4 GHz ISM (Industrial, Scientific and Medical) band may interfere
with this product. Examples of such systems are cordless telephones, wireless LAN,
Home RF, microwave ovens and other ISM devices. These systems may cause minor
noise.
Customizing Your Phone
•3.1.2 Personal Programming— Headset Operation
Select the equipment to use.
•3.1.4 Customizing the Buttons
Create or edit a Headset button.
Answer/Release Button
Customized Answer and Release buttons can make using a headset much easier. You can
answer incoming calls or disconnect the line with these buttons.
Some DSS Consoles have fixed ANSWER and RELEASE buttons.
To answer
Press Answer.Talk.
PT
(Answer)
Document Version 2009-11 Operating Manual 85
1.3.32 Headset Operation
To transfer a call
PT
During a conversation
Press DSS or dial desired
phone number.
The called
party answers.
Seize CO line before
dialing outside phone number.
Press TRANSFER.
TRANSFER
Press Release.
(Release)
(DSS)
desired
phone no.
OR
To talk to a waiting caller
Press Answer.Talk.
PT
While hearing a call waiting tone
(Answer)
To transfer an outside call to an extension with a one-touch operation
Press DSS.
PT
During a conversation
Press Release.
The called
party answers.
The other party is placed on hold and the
destination extension is called immediately.
(DSS) (Release)
To end a conversation
Press Release.
PT
During a conversation
(Release)
86 Operating Manual Document Version 2009-11
1.3.32 Headset Operation
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit an Answer button or a Release button.
1.3.33 HOSPITALITY FEATURES
In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the
check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension. This allows the
hotel operator to manage guests and rooms with just a telephone. In addition, the hotel operator can set timed
reminders remotely for guest rooms.
Features Description
Room Status Control An extension assigned as a hotel operator can set the check-in/check-out/
cleaned-up (Ready or Not Ready) status of rooms remotely.
(® 1.3.59 Room Status Control)
Remote Wake-up Call A hotel operator can set a timed reminder for a room remotely.
(® 1.3.72 Wake-up Call)
1.3.34 Hot Line
You can make an outside call simply by going off-hook if you have preprogrammed your phone.
This feature is also known as Pickup Dialing.
To store a phone number
PT/SLT/PS
Enter #.On-hook.Off-hook. Enter desired
phone number
(max. 32 digits).
desired
phone no.
Enter CO line access number
before outside phone number.
Enter
740
.
2
Enter
2
.
4 0
7C.Tone
To set/cancel
PT/SLT/PS
Off-hook. On-hook.
Enter 1 to set
or 0 to cancel.
Set
Cancel
1
0
Enter 740.
4 07
C.Tone
OR
Document Version 2009-11 Operating Manual 87
1.3.34 Hot Line
To dial
Off-hook.
PT/SLT/PS
•To call another party, dial the desired party’s phone number before the preprogrammed
number is dialed.
•You should assign the intercom line as the seized line when going off-hook. (Preferred Line
Assignment—Outgoing)
•It is possible to increase the delay before Hot Line is activated through system programming.
This can be useful if you require more time after going off-hook to dial another telephone
number or extension number.
Customizing Your Phone
•3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
1.3.35 ICD GROUP FEATURES
An incoming call distribution (ICD) group is a group of extensions assigned through system programming to
receive calls (for example, as a call center). The PBX has several features that support using extensions in
ICD groups, as follows:
Features Description
Log-in/Log-out
You can log in to or out of an ICD group, to control whether you receive calls
from the group.
(® 1.3.38 ICD Group Features—Log-in/Log-out)
Supervisory Features
An extension assigned as a supervisor (supervisor extension) can monitor
and control the status of each member within the ICD group, using a 6-line
display PT.
(® 1.3.41 ICD Group Features—Supervisory)
Manual Queue
Redirection (Hurry-up
Transfer)
You can forward the longest waiting call in the queue of calls to the ICD
group to a preprogrammed destination manually.
(® 1.3.40 ICD Group Features—Manual Queue Redirection)
Call Forwarding (FWD) for
your ICD Group
You can set a forward destination for your ICD group.
(® Call Forwarding (FWD) for your Incoming Call Distribution Group)
88 Operating Manual Document Version 2009-11
1.3.35 ICD GROUP FEATURES
1.3.36 ICD Group Features—Call Log History for ICD Group
An extension assigned as a supervisor (supervisor extension) can confirm the incoming call
log for the incoming call distribution (ICD) group.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode
first.
To enter incoming call queue monitoring mode
On-hook.
Enter ICD Group
extension number.
Off-hook.
6-Line Display PT
Enter 739.
3 97
C.Tone
ICD Group
extension no.
Group Monitor On
To confirm the Call Log History
Press "LOG".Confirm the Call Log History.
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG SPRVS
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
While the display is in incoming call queue monitoring mode
6-Line Display PT
Document Version 2009-11 Operating Manual 89
1.3.36 ICD Group Features—Call Log History for ICD Group
To clear Call Log History
Press "CLEAR".
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
While the Call Log History is displayed
6-Line Display PT
•If the accumulated data exceeds the maximum number that can be displayed (99999),
"****" is shown on the display. To reinitialize the display, clear the Call Log History.
•For information about other supervisory features, refer to "1.3.41 ICD Group Features—
Supervisory".
1.3.37 ICD Group Features—Incoming Call Queue Monitor
An extension assigned as a supervisor (supervisor extension) can monitor the status of
waiting calls to be answered in the queue for an incoming call distribution (ICD) group.
To monitor the waiting call status
On-hook.
Enter ICD Group
extension number.
Off-hook.
6-Line Display PT
Enter 739.
3 97
C.Tone
ICD Group
extension no.
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG SPRVS
Confirm the status of queued calls.
Group Monitor On
•If an ICD group has an overflowed call, the display shows the status automatically.
90 Operating Manual Document Version 2009-11
1.3.37 ICD Group Features—Incoming Call Queue Monitor
•For information about other supervisory features, refer to "1.3.41 ICD Group Features—
Supervisory".
1.3.38 ICD Group Features—Log-in/Log-out
You can control your status in an incoming call distribution
(ICD) group. When in the Log-out mode, incoming calls to
the group will not ring at your extension. When you return,
calls will again ring at your extension. (Default: Log-in)
Even if your extension is logged-in, you can have a
specified time period (wrap-up time) when you will not
receive calls after completing a previous call. This time can
be used for you to write a report and so on.
You can also manually select "Not Ready" mode to
temporarily leave an ICD group.
Log-in
Log-out
Wrap-up
Talk.
Not Ready
Ready
To set Log-in/Log-out
Off-hook.
On-hook.
PT/SLT/PS/SIP Extn.
Enter 736.
Log-out
Log-in
0
1
OR
Enter ICD Group
extension number or .
Specified
OR
ICD Group
extension no.
All
3 67
Enter 0 or 1.
C.Tone
ICD Group: Incoming Call Distribution Group
Document Version 2009-11 Operating Manual 91
1.3.38 ICD Group Features—Log-in/Log-out
While on-hook
PT/PS
Press Log-in/Log-out.
(Log-in/Log-out)
Specified
OR
All
ICD Group
extension no.
Enter ICD Group extension
number or .
ICD Group: Incoming Call Distribution Group
While on-hook
PT/PS
Press Log-in/Log-out of a Specified Group.
(Log-in/Log-out
of a Specified Group)
To enter/leave Not Ready mode
PT/SLT/PS/SIP Extn.
On-hook.Off-hook.
537
Not Ready
Ready
1
0
OR
Enter 735.Enter 1 or 0.
C.Tone
To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode)
PT/PS
(Wrap-up)
While on-hook
Press red or flashing red Wrap-up.*
92 Operating Manual Document Version 2009-11
1.3.38 ICD Group Features—Log-in/Log-out
•* The status will be as follows:
Ready ® Not Ready
Not Ready ® Ready
Wrap-up ® Not Ready
•The Log-in/Log-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
•The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready
mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red: Wrap-up mode
•In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group,
even if it belongs to multiple groups.
•The last remaining logged-in extension may not be allowed to log out, depending on system
programming.
•The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to "1.3.39 ICD Group Features—Log-in/Log-out Monitor and
Remote Control".
•For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES".
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a
Wrap-up button.
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote
Control
An extension assigned as a supervisor (supervisor extension) can monitor the Log-in/Log-out
status of incoming call distribution (ICD) group members with the lights of corresponding DSS
buttons. The supervisor extension can change the Log-in/Log-out status of an extension by
pressing the corresponding DSS button.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode
first.
Document Version 2009-11 Operating Manual 93
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control
To enter incoming call queue monitoring mode
On-hook.
Enter ICD Group
extension number.
Off-hook.
6-Line Display PT
Enter 739.
3 97
C.Tone
ICD Group
extension no.
Group Monitor On
To monitor the Log-in/Log-out status
Press "SPRVS".
While the display is in incoming call queue monitoring mode
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG SPRVS
6-Line Display PT
•While in Log-in/Log-out monitoring mode, the lights of DSS buttons for the ICD group
members indicate their status as follows:
Off: Out of the ICD group.
Green on: Log-in mode (Ready). The extension user is ready to answer calls.
Flashing Green: Log-in mode (Not Ready). The extension user is not ready to answer calls.
Red on: Log-out mode.
To change the Log-in/Log-out mode
Press desired DSS.
(DSS)
6-Line Display PT
While monitoring the Log-in/Log-out status
94 Operating Manual Document Version 2009-11
1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control
•Depending on the current status of the ICD group member, pressing the DSS button changes
the status as follows:
Log-in mode (Not Ready) ® Log-in mode (Ready)
Log-in mode (Ready) ® Log-out mode
Log-out mode ® Log-in mode (Ready)
•For information about other supervisory features, refer to "1.3.41 ICD Group Features—
Supervisory".
1.3.40 ICD Group Features—Manual Queue Redirection
When your incoming call distribution (ICD) group is busy and other outside calls arrive, the
arriving calls are put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the
longest waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
To forward the waiting call
PT/PS
Press red or flashing red Hurry-up.
(Hurry-up)
•The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.
•For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES".
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Hurry-up button.
1.3.41 ICD Group Features—Supervisory
An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other
members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows:
Document Version 2009-11 Operating Manual 95
1.3.41 ICD Group Features—Supervisory
Features Description
Incoming Call Queue
Monitor
The supervisor extension can monitor the status of calls waiting in the queue
to be answered.
(® 1.3.37 ICD Group Features—Incoming Call Queue Monitor)
Log-in/Log-out Monitor
and Remote Control
The supervisor extension can monitor the Log-in/Log-out status of the ICD
group members with the lights of corresponding DSS buttons. The
supervisor extension can change their Log-in/Log-out status by pressing
the corresponding DSS button.
(® 1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote
Control)
Call Log History
The supervisor extension can confirm the incoming call log for the ICD
group.
(® 1.3.36 ICD Group Features—Call Log History for ICD Group)
Using these features, for example, if extension 101 is logged out but the user is at his/her extension, and
Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change
the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.
96 Operating Manual Document Version 2009-11
1.3.41 ICD Group Features—Supervisory
The following chart shows the flow of supervisory displays and access operations:
Initial Display
Incoming Call
Queue Monitor
"SPRVS"
"EXIT"
"EXIT"
"LOG"
"EXIT"
739
ICD Group
extension
no.
Call Log History
Since JAN.29 09:10AM
Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR
JAN.31 08:10AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT
Log-in/Log-out Monitor
With
The lights of DSS buttons for the ICD group members
indicate their Log-in/Log-out status as follows:
OFF: Out of the ICD group.
Green on: Log-in mode (ready to answer calls).
Flashing green: Log-in mode (not ready to answer calls).
Red on: Log-out mode.
JAN.31 08:10AM FRI
601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18
EXIT LOG SPRVS
--- Date and time
--- Floating extension number/name of ICD group
--- The number of queued calls
--- The longest queuing time
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- The number of lost calls
--- Average queuing time
JAN.31 08:10AM FRI
PROG INFO RING MENU
•For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES".
Document Version 2009-11 Operating Manual 97
1.3.41 ICD Group Features—Supervisory
1.3.42 Message Waiting
For an extension leaving a message waiting indication
When the called extension is busy or does not answer your call, you can
leave a notification so that the called party may call you back.
For an extension receiving a message waiting indication
As a message receiver, the Message button light or Message/Ringer
Lamp lets you know that a call has been received. If you receive
notification, you can call back the caller by a simple operation.
Note
For an extension receiving a message waiting indication, this feature
is not available for SIP extensions (except the KX-HGT100). For
KX-HGT100 users, refer to the Quick Reference Guide of the
KX-HGT100 for instructions.
For an extension leaving a message waiting indication
To leave a message waiting indication
PT/SLT/PS
Press MESSAGE
or enter 4.
On-hook.
When the called extension is busy or does not answer
OR
4
MESSAGE
C.Tone
To leave/cancel a message waiting indication
PT and SLT
PT/SLT/PS/SIP Extn.
Off-hook. Enter 1 to leave
or 0 to cancel.
On-hook.
Enter desired
extension number.
Leave
Cancel
1
0
OR
07
Enter 70.
desired
extension no. C.Tone
For an extension receiving a message waiting indication
98 Operating Manual Document Version 2009-11
1.3.42 Message Waiting
To check the left message and call back
While on-hook
PT/PS
Press MESSAGE
until the desired
extension appears.
Off-hook. Talk.
MESSAGE
To call back
Off-hook. Press MESSAGE or enter 70 and then 2.
PT/SLT/PS/KX-HGT100
Talk.
OR
MESSAGE
02
7
To clear message waiting indications left on your extension
PT/SLT/PS/KX-HGT100
Off-hook. Enter 0.On-hook.
Dial your
extension number.
0
07
Enter 70.
your
extension no.
C.Tone
•The Message button light or Message/Ringer Lamp shows the current status as follows:
Off: No message
Red on: You have a message
•The display shows the messages starting with the most recent call.
•At a called extension, the MESSAGE button allows you to clear message waiting indications
if you do not want to call the callers back. To clear, press the MESSAGE button and then
press the soft button.
•On your PT, you can establish one or more Message for Another Extension buttons.
These buttons can accept the message waiting notification of other extensions or various
incoming call distribution groups.
In other words, you can monitor the message waiting notifications of other telephones.
•A single line telephone extension user will receive a special dial tone as message waiting
notification when going off-hook.
•The message waiting lamp of a single line telephone can also let you know that you have a
message in the same way as the Message button.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Message button or Message for Another Extension button.
Document Version 2009-11 Operating Manual 99
1.3.42 Message Waiting
1.3.43 Mute
You can disable the microphone or the handset to consult privately with others in the room
while listening to the other party on the phone through the speaker or the handset.
To set/cancel
Press MUTE.
PT
OR
During a conversation
AUTO ANS
MUTE
VOICE CALL
MUTE
•The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as
follows:
Off: Normal
Flashing red: Mute
•If mute is used during OHCA, it will become Handset Mute.
1.3.44 Off-hook Monitor
You can let other people in the room listen to the conversation through the speaker while
continuing the conversation using the handset.
To set/cancel
Press SP-PHONE.
PT
During a conversation using the handset
SP-PHONE
•The SP-PHONE button light shows the current status as follows:
Off: The voice is heard through the handset.
On: The voice is heard through the speaker and the handset.
•This feature is only available with certain proprietary telephones, and requires system
programming.
100 Operating Manual Document Version 2009-11
1.3.44 Off-hook Monitor
1.3.45 OHCA (Off-hook Call Announcement)
During a conversation, you can be informed of a waiting call with a voice announcement. You can hear the
caller’s voice through the built-in speaker, and talk to the caller while the current call is continued using the
handset.
To set/cancel for intercom calls (Manual Call Waiting)
Off-hook. Enter 0 or 2.On-hook.
PT
No call
OHCA
0
2
OR
Enter 731.
3 17 C.Tone
•OHCA is only available with certain digital proprietary telephones.
•OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call
Waiting Tone").
•A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN
extension. When a call is made from another extension, a PDN extension will receive a call
waiting tone. (® 1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory
Number) Extension)
•For information about answering a waiting call, refer to "1.3.12 CALL WAITING
FEATURES".
1.3.46 One-touch Dialing
You can store a phone number into the flexible button for one-touch operation.
Press One-touch
Dialing.
Off-hook.
PT/PS
(One-touch
Dialing)
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a One-touch Dialing button, store the desired phone number or feature number.
Document Version 2009-11 Operating Manual 101
1.3.46 One-touch Dialing
1.3.47 Paging
– Group Paging
– Paging and then Transferring a Call
– Paging Deny
Group Paging
You can make a voice announcement to proprietary telephones or external speakers or both in the preset
group simultaneously. A person who has been paged can answer the page at any extension.
To page
Off-hook. Talk.Announce.
Dial paging group
number (2 digits).
Enter 33.
Wait for an
answer
paging group
no.
3 3 C.Tone
PT/SLT/PS
•If the group which you paged is already being used for paging, you hear a busy tone.
To answer
PT
Enter 43.Talk.
Off-hook.
34 C.Tone
•The following are extensions that cannot receive a paging announcement:
–Portable station
–Single line telephone
–Proprietary telephone that is ringing or busy
–Proprietary telephone in Paging Deny mode
–Proprietary telephone in DND mode
•System programming may be required for some IP-PT users to receive paging
announcements.
•Even if the announcement is not paging your extension, you can answer it, if it is paging your
group.
102 Operating Manual Document Version 2009-11
1.3.47 Paging
Paging and then Transferring a Call
You can transfer a call after making paging announcements.
Announce.
Talk. On-hook.
During a conversation
PT/SLT/PS
Enter 33.
Wait for an
answer
The held party and the paged extension are
connected and start a conversation.
The other party is
placed on hold.
Dial paging group
number (2 digits).
paging group
no.
33 C.Tone
Press TRANSFER or
Recall/hookswitch.
OR
OR
TRANSFER
•After you go on-hook, the caller can talk to the person who answers the page.
Paging Deny
You can set your extension not to receive paging announcements.
Off-hook. On-hook.
PT
Enter 721.
Deny
Allow
1
0
OR
Enter 1 or 0.
7 2 1 C.Tone
1.3.48 Paralleled Telephone
A digital proprietary telephone extension user can choose whether the single line telephone
connected in parallel will ring or not, when an incoming call is received.
(Default: Ring)
Document Version 2009-11 Operating Manual 103
1.3.48 Paralleled Telephone
Off-hook. On-hook.
DPT
Enter 1 to ring
or 0 not to ring.
Ring
No ring
1
0
OR
Enter 39.
3 9 C.Tone
•Even if "No ring" is selected, calls can be made and answered on the single line telephone
by lifting the handset.
•If you go off-hook while your paralleled telephone is in use, the call will switch over to
you.
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory
Number) Extension
Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons
are useful when extension users will handle calls for other extensions. For example, a
secretary or multiple secretaries can handle calls and check the call status of a boss or multiple
bosses. The functions of PDN and SDN buttons are as follows:
PDN button: This button can be used to make and receive all calls (including both outside
and intercom calls). Having multiple PDN buttons allows multiple calls to be queued at the
extension. Extensions that have a PDN button are called PDN extensions.
SDN button: The light of an SDN button displays the current call status of the registered
extension, similar to a DSS button. In addition, this button can be used to perform the following
operations:
•call the PDN extension ( SDN Direct Dial)
•answer calls ringing at the PDN extension
•hold calls and retrieve calls held by the PDN extension ( Call Hold and Call Hold
Retrieve)
•transfer calls to the PDN extension ( Call Transfer Using SDN Button)
Extensions that have an SDN button are called SDN extensions.
•The extension that is registered as the destination of an SDN button must have at least one
PDN button.
•One extension can have up to 8 PDN buttons.
•An extension can have only one SDN button for each PDN extension.
•A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN
extension. When a call is made from another extension, a PDN extension will receive a call
waiting tone.
•The button light of each PDN/SDN button shows the current status as follows:
Light Pattern PDN Button Status SDN Button Status
Off The PDN extension is idle.
Green on The extension is on a call using the PDN
button.
The extension is on a call using an SDN
button.
104 Operating Manual Document Version 2009-11
1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension
To let a third party join your conversation and establish a three-party conversation
Press green
S-CO.
Wait for an answer.
To prolong, press
the S-CO again.
PT/PS
Talk.
C.Tone
Off-hook.
Your extension (on the outside call)
The S-CO button will flash
at all extensions that have
that S-CO button.
Other extension
(S-CO)
(S-CO)
Press the flashing
S-CO within 5 seconds.
A three-party conversation
is now established.
Talk.
C.Tone
•Only an S-CO button can be used for this operation.
•You can leave a three-party conversation and let the two other parties talk by simply going
on-hook.
1.3.52 Private Network Features—CLIP (Calling Line Identification
Presentation)
When making a call through a private network, you can present your preprogrammed telephone number to the
called party.
You can select the telephone number sent, either the number of the line used or the number assigned to your
extension.
If you select "Public", the calling/called party sees the number of the line used (subscriber’s number).
If you select "Your extension", they see the telephone number assigned on your extension.
To show either the number assigned to the CO line or your extension
Off-hook. On-hook.
Enter 1 for public or 2
for your extension.
PT/SLT/PS/SIP Extn.
Public
Your extension
OR
1
2
Enter 7 2.
27 C.Tone
•If you use the ICD Group button to make a call to the other party, the telephone number
assigned to the ICD group will be used.
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1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation)
1.3.53 Private Network Features—CLIR (Calling Line Identification
Restriction)
When making a call through a private network, you can select whether the called party can see your telephone
number or not.
To show/prevent
On-hook.Off-hook.
PT/SLT/PS/SIP Extn.
Enter 7 1.
Show
Prevent
0
1
OR
17
Enter 0 to show
or 1 to prevent.
C.Tone
•You can change the mode by pressing a preset CLIR button while on-hook.
The CLIR button light shows the current status as follows:
Off: shows your telephone number.
Red on: prevents your telephone number being displayed.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Calling Line Identification Restriction (CLIR) button.
1.3.54 Private Network Features—COLP (Connected Line
Identification Presentation)
When receiving a call through a private network, you can present your preprogrammed telephone number to
the calling party.
You can select the telephone number sent, either the number of the line used or the number assigned to your
extension.
If you select "Public", the calling/called party sees the number of the line used (subscriber’s number).
If you select "Your extension", they see the telephone number assigned on your extension.
To show either the number assigned to the CO line or your extension
Off-hook. On-hook.
Enter 1 for public or 2
for your extension.
PT/SLT/PS/SIP Extn.
Public
Your extension
OR
1
2
Enter 7 2.
27 C.Tone
110 Operating Manual Document Version 2009-11
1.3.54 Private Network Features—COLP (Connected Line Identification Presentation)
1.3.55 Private Network Features—COLR (Connected Line
Identification Restriction)
When receiving a call through a private network, you can select whether the caller can see your telephone
number or not.
To show/prevent
On-hook.Off-hook.
PT/SLT/PS/SIP Extn.
Show
Prevent
0
1
OR
07
Enter 7 0. Enter 0 to show
or 1 to prevent.
C.Tone
•You can change the mode by pressing a preset COLR button while on-hook.
The COLR button light shows the current status as follows:
Off: shows your telephone number.
Red on: prevents your telephone number being displayed.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Connected Line Identification Restriction (COLR) button.
1.3.56 Private Network Features—TIE Line Access
You can access extensions connected to other PBXs in a private network.
To call
Off-hook. Talk.
private phone no.
7
Dial extension number or
enter 7 and then dial private phone number.
OR
extension no. *
*
PT/SLT/PS/SIP Extn.
•* Which type of telephone number must be entered depends on the settings of your PBX.
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1.3.56 Private Network Features—TIE Line Access
To call with one touch
PT and SLT
PT/PS
Off-hook. Press NDSS.Talk.
(NDSS)
•To start monitoring another PBX extension after customizing an NDSS button, go
off-hook, press the NDSS button, and go on-hook.
The NDSS button light will show the current status as follows:
Off: The extension is idle.
Red on: The extension is busy.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Network Direct Station Selection (NDSS) button.
1.3.57 Quick Dialing
You can make a call simply by pressing the preprogrammed number for quick dialing.
Off-hook. Dial quick dialing
number (max. 8 digits).
quick dialing no.
PT/SLT/PS/SIP Extn.
•This is a useful feature for hotels.
For example, to dial Room Service, dial the digit "3", not the full extension number.
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1.3.57 Quick Dialing
1.3.58 Redial, Last Number
This is convenient when calling the same outside party again.
Off-hook. Press REDIAL or enter #.
REDIAL
OR
PT/SLT/PS/SIP Extn.
•Up to 32 digits can be stored and redialed.
•After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.
1.3.59 Room Status Control
In a hotel-type environment, an extension assigned as a hotel operator can check guests into
or out of rooms and confirm that the room is clean and ready for the next guest by changing
the room status of the corresponding extension. The hotel operator’s extension must have
flexible buttons assigned as Check-in, Check-out, and Cleaned-up buttons, and a DSS button
for each extension that will be used in a guest room.
•The hotel operator must be using a 6-line display PT to use the Room Status Control features.
•While in Room Status Control mode:
a. The hotel operator’s extension can only check extensions in/out and ready/not ready. All
other operations will be ignored.
b. The light of each DSS button shows the room status of the corresponding extension as
follows:
Off: Checked-out and Ready
Flashing Red: Checked-out and Not Ready
Red on: Checked-in
[Light Pattern Example: Checked-in Mode]
Room1230
DSS button
Room1231
Room1232
Room1233
Room1234
Rooms 1230 and 1234
are currently in
checked-in status.
Check-in button
Check-out button
Cleaned-up button
c. The lights of other buttons may not show their normal display.
d. The hotel operator’s extension is considered to be busy. Callers to that extension will
hear a busy tone.
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1.3.59 Room Status Control
To check in a guest
Press Check-in. Dial extension number and then press
"ENTER", or press desired DSS.
OR
extension no.
(DSS)
While on-hook
ENTER
Press "YES". Press "EXIT"
or Check-in to finish.
EXIT
OR
(Check-in)
(Check-in)
6-Line Display PT
Room: 1234
Confirm check in?
NO YES
Enter Room Number
EXIT ENTER
To continue
•After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside
calls from the room extension. (Refer to "2.1.5 Remote Extension Dial Lock".)
•When the room status of extensions is changed, detailed room status information is recorded
with the PBX automatically. This requires system programming.
<Example>
Date Time Ext CO Dial Number
03:07PM 1234 Check in
02/02/00
114 Operating Manual Document Version 2009-11
1.3.59 Room Status Control
To check out a guest
Press Check-out.
While on-hook
Dial extension number and then press
"ENTER", or press desired DSS.
OR
(Check-out)
Press "YES".Press "EXIT"
or Check-out to finish.
OR
extension no.
(DSS)
ENTER
EXIT
(Check-out)
6-Line Display PT
Room: 1234
Confirm check out?
NO YES
Enter Room Number
EXIT ENTER
To continue
•After check-out, Remote Extension Dial Lock is activated, and outside calls from the room
extension are restricted. (Refer to "2.1.5 Remote Extension Dial Lock".)
•After check-out, wake-up call and Call Log information for the room extension are cleared
automatically. In addition, features set on the room extension are reset to the default settings.
For a list of features that are reset, refer to "1.3.25 Extension Feature Clear".
•When the room status of extensions is changed, detailed room status information is recorded
with the PBX automatically. This requires system programming.
<Example>
Date Time Ext CO Dial Number
08:08AM 1234 Check out
02/03/00
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1.3.59 Room Status Control
To change the cleaning status of a room
Press Cleaned-up.
Dial extension number and then press
"ENTER", or press desired DSS.
OR
extension no.
(DSS)
While on-hook
ENTER
Press "EXIT"
or Cleaned-up to finish.
EXIT
OR
(Cleaned-up)
(Cleaned-up)
Enter Room Number
EXIT ENTER
To continue
6-Line Display PT
•For information about other Hospitality features, refer to "1.3.33 HOSPITALITY
FEATURES".
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Check-in, Check-out, or Cleaned-up button.
1.3.60 Self Labeling (KX-NT366 only)
The KX-NT366 IP-PT has 12 flexible buttons, and a
display for each button to show what feature, telephone
number or extension number is assigned to it. The display
can also be switched to show 3 other sets (Pages) of 12
flexible buttons assignment by pressing the NEXT PAGE
key. Different features, telephone numbers or extension
numbers can be assigned to each button in every set. This
means that 48 flexible buttons are available to an
extension user.
Page 4
Page 3
Bank
Home
Sales
LCS
PDN
CO 6
CO 5
CO 4
CO 3
CO 2
Page 1 Page 2
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1.3.60 Self Labeling (KX-NT366 only)
To switch display
KX-NT366
Press NEXT PAGE
to display the desired page.
•When you answer an incoming call or when you seize a CO line, the display automatically
changes to the page that contains the green lit button.
•After customizing each button, you can set the displayed text for the button. For details about
customizing buttons, refer to "3.1.4 Customizing the Buttons".
1.3.61 Speed Dialing, Personal
You can store up to 100 numbers at your extension for your personal use.
This feature is also known as Station Speed Dialing.
To store a phone number
Off-hook. Enter personal speed
dialing number
(2 digits).
Enter #.
desired
phone no.
personal speed
dialing no.
Enter desired
phone number
(max. 32 digits).
PT/SLT/SIP Extn.
On-hook.
03
Enter 30.
Enter CO line access number
before outside phone number.
C.Tone
To dial
Enter . Dial personal speed
dialing number (2 digits).
personal speed
dialing no.
Off-hook. Press AUTO DIAL
or enter .
OR
AUTO DIAL
STORE
PT/SLT/SIP Extn.
•To call using a directory, refer to "1.4.3 Directories".
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1.3.61 Speed Dialing, Personal
1.3.62 Speed Dialing, System
You can make calls using speed dialing numbers stored in the PBX.
Off-hook. Dial system speed
dialing number (3 digits).
system speed
dialing no.
Press AUTO DIAL
or enter .
OR
AUTO DIAL
STORE
PT/SLT/PS/SIP Extn.
•To call using a directory, refer to "1.4.3 Directories".
1.3.63 SVM (Simplified Voice Message)
Your PBX can provide you with answering machine service.
Your extension is assigned a message box, into which callers can leave voice messages for you.
After callers reach your message box, they will hear your personal greeting message. You can record two
kinds of personal greetings: a normal greeting message and a greeting message for each time mode. You can
also play back and clear your greeting messages and the voice messages left by callers.
– Recording a Normal Greeting Message
– Recording a Greeting Message for Each Time Mode
– Redirecting Your Calls to Your Message Box
– Leaving Voice Messages
– Listening to Voice Messages Left by Callers
– Accessing Your Message Box from an Outside Telephone
– Accessing the Message Box of Another Extension from Your Extension
•This feature is not available for SIP Extensions (except the KX-HGT100). Even if a caller
leaves a voice messages for a SIP Extension (except the KX-HGT100), the Message button
light or Message/Ringer Lamp will not turn on to tell you that a voice message has been
received.
•You may hear a busy tone when trying to access your message box if too many other users
are already accessing their message boxes. In that case, wait a few minutes and try again.
•If the used recording space (including greeting messages and voice messages left by callers)
for the SVM feature reaches a certain limit, the display informs you that the recording space
is almost full, and you will hear dial tone 3 when going off-hook.
Dial Tone 3
1 s
•Operation Reference When Accessing Your Message Box
After entering the SVM feature number ( 38), the operations below are available by entering
the corresponding numbers.
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1.3.63 SVM (Simplified Voice Message)
To record
PT/SLT/PS/KX-HGT100
On-hook.
Off-hook. Enter
38
.
8
Enter
8
.
83
C.Tone
Record
message.
1
0
2
3
Day
Night
Lunch
Break
Enter the desired
time mode.
1
Enter
1
.
Example: "You have reached John. I am sorry I am
out for lunch right now. Please leave a message."
C.Tone
OR
AUTO DIAL
STORE
dial key
Press STORE or any
dial key (0–9, , #).
The greeting message
is played back.
1
0
Clear
Rerecord
OR
Enter 0 or 1 while the greeting
message is being played back.
*
A confirmation
tone is heard.
To play back
PT/SLT/PS/KX-HGT100
Off-hook. Enter
38
.
8
Enter
8
.
8
31
0
2
3
Day
Night
Lunch
Break
Enter the desired
time mode.
2
Enter
2
.
C.Tone
On-hook.
The greeting message
is played back.
1
0
Clear
Rerecord
OR
Enter 0 or 1 while the greeting
message is being played back.
*
A confirmation
tone is heard.
•* This step can be omitted.
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1.3.63 SVM (Simplified Voice Message)
To clear
0
Enter
0
.
C.Tone
On-hook.
PT/SLT/PS/KX-HGT100
Off-hook. Enter
38
.
8
Enter
8
.
8
31
0
2
3
Day
Night
Lunch
Break
Enter the desired
time mode.
•If both the greeting message for a certain time mode and the normal greeting message have
been recorded, callers will hear the greeting message for that time mode. However, if no
greeting message has been recorded for a certain time mode, the normal greeting message
will be played instead.
Redirecting Your Calls to Your Message Box
You can set incoming calls to be redirected to your own message box so that callers can leave voice messages
when you cannot answer the phone.
To set/cancel
PT/SLT/PS/KX-HGT100
floating extension no.
for the SVM feature
On-hook.
Enter floating extension
number for the SVM feature.
Enter required number.
2
0
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Off-hook. Enter 71. Enter 0 to 2 as you desire.
1
2
0Both Calls
Intercom Calls
Outside Calls
OR
OR
17
C.Tone
Enter #.
#
For "Cancel", go on-hook
directly after entering 0.
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1.3.63 SVM (Simplified Voice Message)
•The default floating extension number for the SVM feature is 591.
Leaving Voice Messages
If the extension user you called is not able to answer your call, and your call is redirected to the message box,
you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible
to leave a voice message directly in the message box of a desired extension by following the steps below:
To leave a voice message directly to another extension’s message box
PT/SLT/PS/KX-HGT100
Off-hook. Enter
38
. Enter
#6
.
83
C.Tone
6#
Dial extension number.
extension no.
You hear the
greeting message.
Record
message.
OR
dial key
On-hook or press any
dial key (0–9, , #).
•Voice message recording will stop, you will hear a notification tone, and the call will be
disconnected, in the following cases:
a. the recording time for the voice message reaches the preprogrammed limit. (default: 120
seconds)
b. the recording space for the SVM feature reaches the limit.
•When you are on the phone, you can transfer the call directly to the message box of a desired
extension by placing the call on hold temporarily, then pressing 38 + #6 + the desired
extension number. This allows the caller to leave a voice message in the message box of the
desired extension.
Listening to Voice Messages Left by Callers
When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The
SVM Log can be viewed using the display of a PT or PS by pressing the Message button.
Document Version 2009-11 Operating Manual 123
1.3.63 SVM (Simplified Voice Message)
To listen to voice messages
While on-hook
PT/PS
Press MESSAGE
until desired SVM Log
appears.
Off-hook.
MESSAGE
PT/SLT/PS/KX-HGT100
Off-hook. Enter
38
.
83 3
Enter
3
.
PT/SLT/PS
Off-hook.
MESSAGE
OR
Press MESSAGE
or enter 702.
7 0 2
To clear the voice message that you are listening to
PT/SLT/PS
While hearing the voice message
3
Enter
3
.
1
OR
AUTO DIAL
STORE
Press STORE or
enter 1 to confirm.
•Various operations are available by entering numbers while you are listening to a recorded
voice message using any of the methods described above. The available options are as
follows:
Operation No. Operation
1
/
#
To play back the voice message from the beginning
2
To go to the next voice message
124 Operating Manual Document Version 2009-11
1.3.63 SVM (Simplified Voice Message)
Operation No. Operation
3
To clear the voice message
(Press the AUTO DIAL/STORE button or enter 1 to confirm.)
4
To call back the caller who left the voice message*1
5
To go back to the previous voice message
#
6
To leave a voice message directly in the message box of
another extension (Enter desired extension number.)
#
8
To play back your greeting message and record a voice
message in your own message box
#
9
To end the call
*1 This operation is not available for the KX-HGT100.
•In addition to the caller information that is recorded in the Call Log, the following SVM Log
information is recorded with voice messages left by callers:
•Caller’s Name
•Caller’s Telephone Number
•Time recording started
•Voice Message Status
–"New" is displayed for voice messages that have not previously been listened to.
–"Old" is displayed for voice messages that have previously been listened to.
Please note that the information shown on the display may vary depending on the information
that was received and the type of telephone used. Only users of a 6-line display PT can view
all of the above information.
•You can lock the SVM Log display by using an extension PIN (Personal Identification
Number) to prevent other users from viewing the information and from playing back your
voice messages (Display Lock). Refer to "3.1.2 Personal Programming".
•If your telephone has a Message for Another Extension button, you can access the message
box of another extension and listen to voice messages for that extension.
•If a new voice message has been left in your message box, you will hear dial tone 4 after
going off-hook. In addition, if your telephone has a Message button or Message/Ringer Lamp,
the corresponding button or lamp will light when a voice message has been left.
Dial Tone 4
1 s
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1.3.63 SVM (Simplified Voice Message)
To listen to voice messages while your display is locked
Off-hook.
PT/SLT/PS
74
Enter 47.
extension PIN
extension no.
your
extension no.
Dial your
extension number.
Enter extension PIN
(max. 10 digits).
If the wrong extension PIN is
entered, you hear an alarm tone.
PIN: Personal Identification Number
Enter
38
.
8
33
Enter
3
.
C.Tone &
D.Tone
•When you press the Message button while on-hook to play back voice messages, Display
Lock is temporarily deactivated.
To clear voice messages from the SVM Log
PT
While on-hook
Press TRANSFER.
TRANSFER
Press STORE.
AUTO DIAL
STORE
Press MESSAGE
until desired SVM Log
appears.
MESSAGE
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1.3.63 SVM (Simplified Voice Message)
Accessing Your Message Box from an Outside Telephone
You can remotely access your message box and perform any operations of the SVM feature through a CO
line as if you were at your own extension.
From Outside Telephone
Off-hook.
Enter
38
.
83
Dial desired phone
number of a destination
that has set the SVM feature.
desired phone no.
Enter 47 while hearing
the greeting message.
74
extension PIN
extension no.
your
extension no.
Dial your
extension number.
Enter extension PIN
(max. 10 digits).
C.Tone &
D.Tone
PIN: Personal Identification Number
The greeting
message is
played back.
For available operations,
see "Operation Reference
When Accessing Your
Message Box".
•If you hear a reorder tone when you try to leave a voice message directly in the message box
of another extension, that message box is unavailable. You can enter another extension
number by pressing " ".
•When accessing your message box from an outside telephone, you cannot call back callers
who have left voice messages by pressing 4 while hearing the voice message.
To listen to voice messages left in the message box of another extension
74
Enter 47.
extension PIN
Dial desired
extension number.
Enter extension PIN for
that extension (max. 10 digits).
If the wrong extension PIN is
entered, you hear an alarm tone.
C.Tone &
D.Tone
PIN: Personal Identification Number
desired extension no.
Enter
38
.
83
While hearing voice messages in your message box
Enter
#8
.
#8The greeting
message is
played back.
3
Enter
3
.
From Outside Telephone
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1.3.63 SVM (Simplified Voice Message)
Accessing the Message Box of Another Extension from Your Extension
You can access the message box of another extension (for example, to record a greeting message for that
extension) by following the steps below:
Off-hook.
PT/SLT/PS
74
Enter 47.
extension PIN
Dial desired
extension number.
Enter extension PIN for
that extension (max. 10 digits).
If the wrong extension PIN is
entered, you hear an alarm tone.
C.Tone &
D.Tone
PIN: Personal Identification Number
desired extension no.
Enter
38
.
83 For available operations, see
"Operation Reference When
Accessing Your Message Box".
1.3.64 TAFAS (Trunk Answer From Any Station)
You can be notified of incoming outside calls through an external speaker. These calls can be answered from
any extension.
Through an external speaker
Off-hook. Dial speaker
number (1 digit).
speaker no.
PT/SLT/PS
Talk.
While hearing a tone
Enter 42.
24 C.Tone
•You can also receive a paging announcement via a speaker with this operation.
1.3.65 Timed Reminder
You can set an alarm at your telephone as a reminder of a meeting or appointment.
The alarm can occur either once or daily (every day until canceled) at a preset time. When you go off-hook to
answer, you will hear a special dial tone or prerecorded message.
128 Operating Manual Document Version 2009-11
1.3.65 Timed Reminder
•This feature can also be set remotely by an extension assigned as a hotel operator (Remote
Wake-up Call). The most recent setting will be valid no matter which extension made the
setting. For information about setting a Remote Wake-up Call, refer to "1.3.72 Wake-up
Call".
To set
On-hook.
Enter 0 for once
or 1 for daily.
Off-hook.
PT/SLT
Once
Daily
0
1
OR
1
Enter 760. Enter 1.
6 07
C.Tone
AM
PM
0
1
Enter hour (01–12) and minute (00–59)
and then 0 for AM or 1 for PM,
or enter hour (00–23) and minute (00–59).
hour/minute OR
OR
hour/minute
12 H :
24 H :
*
*
•* Enter the time in the format assigned to your PBX (12-hour or 24-hour).
To cancel
Off-hook. On-hook.
PT/SLT
0
Enter 760.Enter 0.
6 07 C.Tone
To stop or answer the ringback
Press INTERCOM or off-hook.
PT/SLT
OR
INTERCOM
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1.3.65 Timed Reminder
To confirm
PT
Press TRANSFER
several times.
TRANSFER
•You can also confirm the timed reminder by using the soft button.
•The alarm keeps ringing for preprogrammed seconds.
•If you receive an incoming call during ringback, the ringing starts after the ringback stops.
•If you are having a conversation exceeding alarm ringing period, the ringback will start
after your conversation.
1.3.66 Time Service
You can check the current status of the Time Service on the display.
Press TRANSFER or Time Service
(Day/Night/Lunch/Break).
While on-hook
PT
(Time Service
(Day/Night/
Lunch/Break))
OR
TRANSFER
•The Time Service (Day/Night/Lunch/Break) button light always shows the current status as
follows:
Off: Day mode
Green on: Lunch mode
Flashing green: Break mode
Red on: Night mode
Flashing red: Holiday mode
•Any extension user except the managers can check the current status by pressing the Time
Service (Day/Night/Lunch/Break) button.
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Time Service (Day/Night/Lunch/Break) button.
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1.3.66 Time Service
1.3.67 Verification Code Entry
You can use your calling privileges (Class of Service) at another extension. You can override restrictions which
have been set at that extension. To use this feature, a verification code and verification code PIN (Personal
Identification Number) are required.
To call
Off-hook.
74
Enter 47. Enter . Enter verification code
(max. 4 digits).
Enter verification code
PIN (max. 10 digits).
If a wrong verification code PIN is
entered, you hear an alarm tone.
desired
phone no.
Dial desired
phone number.
Seize CO line before entering
outside phone number.
C.Tone &
D.Tone
PIN: Personal Identification Number
verification code PIN
verification code
PT/SLT/PS
1.3.68 VOICE MAIL FEATURES
The following services are available using a Voice Processing System:
Features Description
Voice Mail Integration
You or an outside party can access the Voice Processing System from a
telephone.
(® 1.3.71 Voice Mail Features—Voice Mail Integration)
Live Call Screening (LCS)
Using a Panasonic Voice Processing system that supports digital
integration (e.g., KX-TVA series), you can monitor a call without answering
while the caller is leaving a message in your mailbox.
(® 1.3.69 Voice Mail Features—LCS (Live Call Screening))
Two-way Record
Using a Panasonic Voice Processing system that supports digital
integration (e.g., KX-TVA series), you can record a conversation into a
mailbox while talking on the phone.
(® 1.3.70 Voice Mail Features—Two-way Record)
•Voice Processing System features are not available for SIP Extension users.
However, a KX-HGT100 user can use some of the Voice Processing System features.
Refer to the Quick Reference Guide of the KX-HGT100 for details about available features.
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1.3.68 VOICE MAIL FEATURES
Operation Flowchart
The operations in the shaded areas can be done hands-free.
Hands-free Mode Private Mode
Stop
monitoring
Answering
the call
Stop
monitoring
Answering
the call
Monitoring
Monitoring (Hands-free) Monitoring (Handset)
No operation
Stop
monitoring Answering
On-hook.
(Live Call
Screening)
(Alarm Tone)
Press SP-PHONE or
MONITOR.
OR
Press
Live Call
Screening.
MONITOR
MONITOR
SP-PHONE
OR OR
Press
Live Call
Screening
.
Press SP-PHONE, MONITOR or Live Call
Screening.
PT/PS
(Live Call
Screening)
(Live Call
Screening)
OR
Press
SP-PHONE
or MONITOR.
Off-hook.
MONITOR
SP-PHONE
SP-PHONE
(Live Call
Screening)
Press
Live Call
Screening.
•The Live Call Screening (LCS) button light shows the feature status as follows:
Off: LCS is off.
Flashing green rapidly: Alerting in the Private mode.
Flashing green slowly: Monitoring.
Red on: LCS is on.
•The manager extension can clear an extension PIN.
•This feature is available for a single line telephone if it is connected to a proprietary telephone
in parallel. (Private mode only)
To answer the call while monitoring, press Recall/hookswitch.
•Only the handset monitoring in the Private mode is available for PS users.
•For information about other Voice Mail features, refer to "1.3.68 VOICE MAIL FEATURES".
Customizing Your Phone
•3.1.2 Personal Programming—Live Call Screening Mode Set
Select the mode, either monitoring the message through the speaker automatically or
receiving, while the caller leaves a message.
•3.1.4 Customizing the Buttons
Create or edit a Live Call Screening (LCS) button.
Document Version 2009-11 Operating Manual 133
1.3.69 Voice Mail Features—LCS (Live Call Screening)
1.3.70 Voice Mail Features—Two-way Record
Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA
series), you can record a conversation into a mailbox while talking on the phone.
You can select the mailbox each time you record a conversation.
To record into your mailbox
Press Two-way Record.
During a conversation
To stop recording,
press this button again.
PT/PS
(Two-way
Record)
To record into another mailbox (Two-way Transfer)
Press Two-way
Transfer.
During a conversation
Press DSS or enter
another extension
number.
To stop recording,
press this button again.
PT/PS
(Two-way
Transfer)
OR
(DSS)
another
extension no.
To record into another mailbox with one touch (One-touch Two-way Transfer)
Press One-touch
Two-way Transfer.
During a conversation
PT/PS
(One-touch
Two-way
Transfer)
•The Two-way Record button light, Two-way Transfer button light or One-touch Two-way
Transfer button light shows the current status as follows:
Off: Not recording.
On: Recording the conversation.
134 Operating Manual Document Version 2009-11
1.3.70 Voice Mail Features—Two-way Record
•Note:
Many states have imposed regulations on the manner in which 2-way telephone
conversations may be recorded, so you should inform the other party that the conversation
is being recorded.
Consult your local telephone company for further information.
•For information about other Voice Mail features, refer to "1.3.68 VOICE MAIL FEATURES".
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch
Two-way Transfer button.
1.3.71 Voice Mail Features—Voice Mail Integration
If you cannot answer calls, you can forward them to your mailbox. You can select the type of incoming calls
(Intercom Calls/Outside Calls/Both Calls). If your telephone has a Message button, the Message light turns on
and lets you know you have messages. Even if a Message button is not provided, you will hear an indication
tone* when going off-hook.
You can also transfer received outside calls to a mailbox so that calling parties can leave messages. If you
create a Voice Mail Transfer button on your phone, the transfer is done without knowing the mailbox number
(Voice Mail Transfer).
The duration for recording depends on the voice processing system.
To forward your calls to your mailbox
PT/SLT/PS
voice mail floating
extension no.
On-hook.
Enter voice mail floating
extension number.
Enter required number.
2
0
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Off-hook. Enter 71. Enter 0 to 2 as you desire.
1
2
0
Both Calls
Intercom Calls
Outside Calls
OR
OR
17
C.Tone
Enter #.
#
For "Cancel", go on-hook
directly after entering 0.
Document Version 2009-11 Operating Manual 135
1.3.71 Voice Mail Features—Voice Mail Integration
To make a call or set features from another extension
Off-hook.
74
Enter 47.
extension PIN
your
extension no.
Dial your
extension number.
Enter extension PIN
(max. 10 digits).
If a wrong extension PIN is
entered, you hear an alarm tone.
Dial desired phone number
or desired feature number.
Seize CO line before entering
outside phone number.
C.Tone &
D.Tone
PIN: Personal Identification Number
desired
phone no.
OR
desired
feature no.
PT/SLT/PS
To make a call or set features through DISA
Off-hook. Enter 47. Dial your
extension number.
Enter extension PIN
(max. 10 digits).
If a wrong extension PIN is
entered, you hear an alarm tone.
74
Dial
DISA
phone number.
DISA
phone no.
extension no.
your
extension no.
R.B.Tone &
DISA message
extension PIN
C.Tone &
D.Tone
PIN: Personal Identification Number
From Outside Telephone
Dial desired phone number
or desired feature number.
desired
phone no.
OR
desired
feature no.
Seize CO line before entering
outside phone number.
1.3.74 Walking Extension
You can exchange the settings set at another extension with your own settings. This allows you to use your
own settings, including your extension number, on another person’s extension. Settings such as extension
number and One-touch Dialing memory are available at the new extension. It is also possible to exchange the
DSS Console settings along with the extension settings. Walking Extension is useful, for example, when you
move to a new location in the office.
This feature is also known as Walking Station.
Document Version 2009-11 Operating Manual 139
1.3.74 Walking Extension
To exchange your settings with another extension
Off-hook. Enter 727.
PT/SLT
your
extension no.
On-hook.
Dial your
extension number.
extension PIN
Enter extension PIN
(max. 10 digits).
2 77
D.Tone
PIN: Personal Identification Number
•An extension personal identification number (PIN) is required to use this feature. Refer to
"1.3.26 Extension PIN (Personal Identification Number)".
•Your previous extension will receive the old settings of your new extension.
•Extension settings can be exchanged between SLT and SLT, PT and PT, or SLT and PT.
•If you are using a KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346
telephone with a Bluetooth wireless headset, and exchange the settings with another
KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone user, you
cannot use your Bluetooth wireless headset at the other extension.
Bluetooth wireless headsets are registered on extensions themselves. Therefore, you have
to register a Bluetooth wireless headset on each desired extension. For details about
registration, refer to "Bluetooth Registration" in "3.1.2 Personal Programming".
1.3.75 Walking Extension, Enhanced
In addition to exchanging the settings between extensions (Walking Extension), you can change the status of
your extension to "Service-in" or "Service-out" (Enhanced Walking Extension).
Service-in: An extension is in use (normal status).
Service-out: Extension Dial Lock (® 1.3.24 Extension Dial Lock) and Do Not Disturb (DND) (® 1.3.19 DND
(Do Not Disturb)) are activated on an extension, and the extension user cannot make unauthorized outside
calls nor receive calls.
This feature is useful when:
a. one person uses the same extension settings at different locations, such as another branch office or at
home
b. two or more people use the same telephone in turn
140 Operating Manual Document Version 2009-11
1.3.75 Walking Extension, Enhanced
<Operation Example: Storing the caller’s information in personal speed dialing>
Press
Enter name.
Press
Press
OCT.27 03:13PM THU
PROG INFO RING MENU
1234567890
106
->12341115678
0001112223333
301
EXIT CLEAR ENTER
1
2
3
5
4
[Initial Display]
Outgoing Call Log
EXIT ENTER
Press until desired number is
selected.
05:12341115678
Name?
ABCD EXIT CLEAR ENTER
AUTO DIAL
STORE
05:12341115678
Ann
ABCD EXIT CLEAR ENTER
•You can lock your call log display by using an extension PIN (Personal Identification Number),
so that you can prohibit access to your logged information. Refer to "3.1.2 Personal
Programming".
•If a call arrives while you are using the call log, the call log display will be replaced with the
caller’s information.
•PS user: Refer to "Operating Instructions" for the PS.
•KX-NT400 user: Refer to "Operating Instructions" for the KX-NT400.
•To enter characters, refer to "1.3.14 Character Entry".
148 Operating Manual Document Version 2009-11
1.4.2 Call Log, Outgoing
1.4.3 Directories
You can select and call using the directories (Personal Speed Dialing Directory, System Speed Dialing
Directory and Extension Number Directory).
Only personal directories can be stored, edited or deleted on your extension.
If a call arrives while you are using a directory, the display will be replace with the caller’s information.
– Calling with the Directory
– Storing New Names and Numbers
Calling with the Directory
To select and call
KX-NT300/KX-DT300/KX-T7600
Press Right until
desired directory
appears.*
Press Up or Down
until desired
party appears.
While on-hook
Off-hook.
•* The display order is as follows:
One time: Personal Speed Dialing Directory
Two times: System Speed Dialing Directory
Three times: Extension Number Directory
•To cancel or exit, press the CANCEL or FLASH/RECALL button.
•You can lock your personal speed dialing directory by using an extension PIN (Personal
Identification Number), so that you can prohibit access to it. Refer to "3.1.2 Personal
Programming".
•Directory entries generally should include name and number. If the name is not registered,
an entry cannot be displayed.
•The System Speed Dialing Directory can be displayed simply by pressing the AUTO DIAL
button while on-hook.
Storing New Names and Numbers
To store a Personal Speed Dialing Directory item
Enter phone number
(max. 32 digits).
Enter name
(max. 20 characters).
name
Press PROGRAM
or PAUSE.
phone no.
While on-hook
OR
PAUSE
PROGRAM
Display PT
Press ENTER
or STORE.
AUTO DIAL
STORE
OR
Press ENTER
or STORE.
AUTO DIAL
STORE
OR
Document Version 2009-11 Operating Manual 149
1.4.3 Directories
<Operation Example: Storing a name and an outside phone number in the Personal Speed Dialing
Directory>
Enter the name to be displayed for
the number.
12341115678
PROG <- CLEAR STORE
00: 12341115678
Name?
EXIT ENTER
00: 12341115678
Ann
ABCD EXIT CLEAR ENTER
Press to store.
1
2
3
While on-hook, enter the phone number
you want to store.
4
OCT.27 03:13PM THU
PROG INFO RING MENU
[Initial Display]
Press to store.
•Telephone number and name on the display are stored using the first spare Personal Speed
Dialing memory available.
•PS user: Refer to "Operating Instructions" for the PS.
•To enter characters, refer to "1.3.14 Character Entry".
•For more details, refer to "To store the names and numbers in personal speed dialing" in
"3.1.2 Personal Programming".
1.4.4 System Feature Access
You can access commonly used features with the "Feature Access" menu.
150 Operating Manual Document Version 2009-11
1.4.4 System Feature Access
To select a feature from the "Feature Access" menu
KX-NT300/KX-DT300/KX-T7600
Press Right
four times.
Press Up or Down until the desired
feature is selected, and follow
the display prompts.
Press ENTER.
While on-hook
Features Description
Call Back Cancel You can cancel Automatic Callback Busy.
(® 1.3.4 Automatic Callback Busy (Camp-on))
Call Pickup Directed You can pick up a call ringing at a specified extension.
(® 1.3.9 Call Pickup)
Call Pickup Group You can pick up a call ringing at another extension within a call pickup group.
(® 1.3.9 Call Pickup)
Doorphone Call You can call a doorphone.
(® 1.3.21 Doorphone Call)
Door Open You can open a door.
(® 1.3.20 Door Open)
External BGM A manager extension can turn on/off background music through external
speakers.
(® 2.1.2 External BGM (Background Music))
Paging You can make a voice announcement through the built-in speakers of
proprietary telephones (PTs) and/or external speakers.
(® 1.3.47 Paging)
External Relay ON You can switch on a relay.
(® 1.3.27 External Relay)
•This feature is not available for the KX-NT321 and KX-DT321.
Document Version 2009-11 Operating Manual 151
1.4.4 System Feature Access
<Display Prompts>
Sure?
NO YES
->Call Back Cancel
Call Pickup Directed
Call Pickup Group
Doorphone Call
Door Open
EXIT ENTER
Call Back Cancelled
Extension No. >
EXIT SET
Call Back Cancel
->Call Pickup Directed
Call Pickup Group
Doorphone Call
Door Open
EXIT ENTER
12341115678
MENU
Group No. >
EXIT SET
Call Back Cancel
Call Pickup Directed
->Call Pickup Group
Doorphone Call
Door Open
EXIT ENTER
12341115678
MENU
[Call Back Cancel] [Call Pickup Directed]
Enter extension number
and press
[Call Pickup Group]
Enter call pickup group
number and press
Press
You are connected with the caller,
and the caller's number is displayed.
Press or ENTER Press or ENTER Press or ENTER
You are connected with the caller,
and the caller's number is displayed.
152 Operating Manual Document Version 2009-11
1.4.4 System Feature Access
Pager No. >
EXIT SET
->External BGM
Paging
External Relay ON
Call Back Cancel
Call Pickup Directed
EXIT ENTER
External BGM 1 - 2
[External BGM]
Enter BGM number
and press
Press or ENTER
BGM No. >
EXIT SET
Enter pager number and
press
Door No. >
EXIT SET
Call Back Cancel
Call Pickup Directed
Call Pickup Group
->Doorphone Call
Door Open
EXIT ENTER
D01:Door
MENU OPEN
[Doorphone Call]
Enter doorphone number
and press
Press or ENTER
Door No. >
EXIT SET
Call Back Cancel
Call Pickup Directed
Call Pickup Group
Doorphone Call
->Door Open
EXIT ENTER
Door01:Open
[Door Open]
Enter doorphone number
and press
Press or ENTER
The BGM starts playing.
Document Version 2009-11 Operating Manual 153
1.4.4 System Feature Access
To change the time mode (Day/Night/Lunch/Break)
PT/PS
Press Time Service
(Day/Night/Lunch/Break)
until the desired mode
appears.
(Time Service
(Day/Night/
Lunch/Break))
While on-hook
PT/SLT/PS/SIP Extn.
Off-hook. On-hook.
Enter 780.
1
0
2
3
Day
Night
Lunch
Break
Enter 0 to 3
as you desire.
8 07 C.Tone
To select the time service switching mode (Automatic/Manual)
PT/PS
Press Time Service
Switching Mode
(Automatic/Manual).
(Time Service
Switching Mode
(Automatic/Manual))
While on-hook
•Besides the time mode, there is Holiday mode. It can change mode once on a specified date.
•The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows:
Off: Day mode
Green on: Lunch mode
Flashing green: Break mode
Red on: Night mode
Flashing red: Holiday mode
•The Time Service Switching Mode (Automatic/Manual) button light shows the current status
as follows:
Off: Automatic
Red on: Manual
Customizing Your Phone
•3.1.4 Customizing the Buttons
Create or edit a Time Service (Day/Night/Lunch/Break) button or a Time Service Switching
Mode (Automatic/Manual) button.
166 Operating Manual Document Version 2009-11
2.1.6 Time Service Mode Control
Section 3
Customizing Your Phone & System
This chapter shows you how to customize your
individual telephone or PBX according to your needs.
Find the desired setting and program as necessary.
Document Version 2009-11 Operating Manual 167
3.1 Personal Programming
3.1.1 Programming Information
You can customize your telephone features. For example, you can change the initial settings or button features
according to your needs.
Available Extension
Any extension in the PBX
Required Telephone
A Panasonic Proprietary Telephone (PT), Portable Station (PS)
Conditions
Programming extensions must be idle, on-hook and holding no calls.
3.1.2 Personal Programming
You can program features using the programming mode.
•To exit at any time, lift the handset.
•To enter the programming mode when using a PS, refer to "Operating Instructions" for the
PS.
•If you change your desk and extension, refer to "1.3.74 Walking Extension".
Setting Features
The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to
indicate your customized setting.
Follow
programming
input.
To program To exit
To enter the programming mode
Follow Selection
& Parameter.
Press PROGRAM
or PAUSE.
Press PROGRAM
or PAUSE.
selection &
parameter
programming
input
OR
PROGRAM
PAUSE
OR
PROGRAM
PAUSE
Press ENTER
or STORE.
OR
AUTO DIAL
STORE
Press ENTER
or STORE.
OR
AUTO DIAL
STORE
168 Operating Manual Document Version 2009-11
3.1.2 Personal Programming
Item Programming
Input Selection & Parameter
Your extension
information*1
0
0
PT: The display shows the PBX number, slot number
and port number.
<example>
EXT1050:10308
PBX no. Port no.
Slot no.
PS: The display shows the PS number.
<example>
EXT3001:99001
PS no.
Display Contrast
Selection*2
Preferred display contrast
level from the 4 levels
available
0
1
1
Light
2
Little Light
3
Little Dark
4
Dark
Display Language
Selection
Which display language do
you prefer?
20
1
English
2
2nd Language
3
3rd Language
4
4th Language
5
5th Language
Display Switching Mode
Would you like the call
duration to be shown
automatically on the display
when answering an outside
call?
0
3
0
No—Manual (The display
keeps showing all of the outside
caller’s information unless you
change it to the call duration
manually.)
1
Yes—Automatic (The first
line of the display will change to
the call duration automatically
when you answer an outside
call.)
Display Backlight
Selection*2*3
Would you like to turn on the
display backlight of the
telephone?
0
4
0
Yes—Automatic
1
Yes—always On
2
No—always Off
Document Version 2009-11 Operating Manual 169
3.1.2 Personal Programming
Item Programming
Input Selection & Parameter
Self Labeling Display
Contrast
Preferred display contrast
level from the 4 levels
available for Self Labeling
(KX-NT366 only)
0
5
1
Light
2
Little Light
3
Little Dark
4
Dark
Hot Line
Would you like to dial a
preset number simply by
going off-hook?
1
1
desired no. (max. 32 digits)
1
2
0
Do not use
1
Use
Calling Line Identification
Restriction (CLIR)
Should you prevent your
number being displayed on
the called party’s
telephone?
1
3
0
No—Allows your number to
be displayed
1
Yes—Prevent your number
being displayed
Calling/Connected Line
Identification
Presentation (CLIP/
COLP)
Which number should be
displayed on the called
party’s telephone?
1
4
0
Caller ID assigned to your
extension
1
Caller ID assigned on the CO line
being used
Preferred Line
Assignment—Outgoing
Which do you prefer to
seize when you go off-hook
to make calls?
1
9
0
No line
1
An idle CO line
2
+
CO button no. (01–
36)*4/(01–84)*5
or
(
CO
)
A CO/ICD Group button
3
or
INTERCOM
(PDN)
Intercom (On a PDN
extension, an idle PDN button is
selected when going off-hook.)
170 Operating Manual Document Version 2009-11
3.1.2 Personal Programming
Item Programming
Input Selection & Parameter
Preferred Line
Assignment—Incoming
Which line do you prefer to
answer when you go
off-hook?
2
0
0
No line
1
The longest ringing line
(when multiple calls arrive)
2
+
CO button no. (01–
36)*4/(01–84)*5
or
(
CO
)
A CO/ICD Group button
3
(PDN)
A PDN button
Alternate Receiving—
Ring/Voice*2
How do you prefer to
receive an intercom call?
2
1
0
Ringing (Tone Call)
1
Directly—The party’s voice is
heard without ringing.
2
Ring only—Prohibiting the
caller switching to the voice mode.
Paralleled Telephone*2
Should the single line
telephone in parallel ring?
2
2
0
No—The telephone will not
ring.
1
Yes—The telephone will
ring.
Forced Answerback
Selection*2
Do you prefer to answer a
call without going off-hook
regardless of the AUTO
ANS button status?
2
3
0
No—Disable
1
Yes—Enable
Live Call Screening Mode
Set*2
Which service do you prefer
when a calling party is
recording a message in
your mailbox?
2
5
0
You can monitor the message
through the telephone speaker.
(Hands-free mode)
1
Only an alarm tone is heard.
(Private mode)
LCS Mode Set (After
Answering)
Would you like to keep
recording after answering
the call in the LCS mode?
2
6
0
No—Stop recording
1
Yes—Keep recording
Document Version 2009-11 Operating Manual 171
3.1.2 Personal Programming
Item Programming
Input Selection & Parameter
Automatic Call Waiting*6
Would you prefer to
automatically hear a call
waiting tone when you
receive a call while already
on the phone?
3
0
0
No—OFF
1
Yes—ON
Manual Call Waiting
How would you prefer to
receive call waiting
notifications for intercom
calls?
3
1
0
No call (OFF)
1
Tone (BSS)
2
Voice announcement through
the built-in speaker (OHCA)*7
3
Voice announcement through
the handset (Whisper OHCA)*7
Call Waiting Tone Type
Selection
Which type of call waiting
tone do you prefer?
3
2
0
Tone 1
1
Tone 2
Absent Message
Would you like to show a
message on the caller’s
telephone display?
4
0
0
No—Off
message no. (1–8) Yes—Shows the selected
message.
9
Yes—Shows your personal
message.
Personal Absent
Message
Creating your personal
message
4
1
message (max. 16 characters)
172 Operating Manual Document Version 2009-11
3.1.2 Personal Programming
Item Programming
Input Selection & Parameter
Call Forwarding (FWD)/
Do Not Disturb (DND)
To forward or refuse some
or all of your incoming calls
50
FWD/DND
/
(for both calls)
5
1
(for outside calls)
5
2
(for intercom
calls)
0
Off
1
Do Not Disturb (DND)
2
+ desired
no.
(max. 32 digits)
All—Forward all calls
3
+ desired
no.
(max. 32 digits)
Busy—Forwarded when your
extension is busy.
4
+ desired
no.
(max. 32 digits)
No Answer—Forwarded when
you do not answer.
5
+ desired
no.
(max. 32 digits)
Busy/No Answer—Forwarded
when you do not answer or when
your extension is busy.
FWD N/A Timer
To set the timer for "No
Answer" and "Busy/No
Answer"
5
3
(0–120) seconds
(Default: 15 seconds)
Call Pickup Deny
Should you prohibit other
people from picking up your
calls?
6
0
0
No—Allow
1
Yes—Deny
Headset Operation*2
Do you use the headset?
6
1
0
No—Headset off
1
Yes—Headset on
Executive Busy Override
Deny
Do you prohibit other
people from joining your
conversation?
6
2
0
No—Allow
1
Yes—Deny
Paging Deny*2
Would you like to prohibit
paging announcements?
6
3
0
No—Allow
1
Yes—Deny
Key Pad Tone Set*2
Do you prefer to hear the
key pad tone?
6
4
0
No—Off
1
Yes—On
Document Version 2009-11 Operating Manual 173
3.1.2 Personal Programming
Item Programming
Input Selection & Parameter
Background Music
(BGM)*2
Do you want background
music through your
telephone speaker while
on-hook?
6
5
0
No—Off
1
+ BGM no.
(1 digit) Yes—On
Bluetooth Registration*8
To register a Bluetooth
wireless headset on your
extension*9
6
6
Pass key (max. 16 digits)
Bluetooth Removal*8
To cancel the registration of
a Bluetooth wireless
headset on your extension*9
6
7
Confirm that the ID of your Bluetooth wireless headset is
displayed.
Extension PIN (Personal
Identification Number)
To set your extension PIN
or change the stored
extension PIN
9
0
extension PIN
(max. 10 digits) +
ENTER/STORE +
same extension
PIN
To set an extension PIN
stored extension
PIN +
new extension PIN
(max. 10 digits) +
ENTER/STORE +
same extension
PIN
To change a stored extension PIN
Extension Dial Lock
To prevent other people
from using your telephone
9
1
extension PIN
(max. 10 digits) +
0
To unlock
extension PIN
(max. 10 digits)
+
1
To lock
Display Lock*2
To prevent other people
from seeing your personal
speed dialing directory, call
log, SVM log
9
2
extension PIN
(max. 10 digits) +
0
To unlock
extension PIN
(max. 10 digits) +
1
To lock
174 Operating Manual Document Version 2009-11
3.1.2 Personal Programming
Item Programming
Input Selection & Parameter
One-touch Dialing
Assignment Mode
Selection
Do you prefer to set the
One-touch dialing only?
#
0
No—Normal (Any Flexible
buttons can be modified.)
1
Yes—Only One-touch dialing
buttons can be modified.
However, to modify them, there is
no need to enter "2" before the
number.
*1 Not available for an IP-PT.
*2 Not available for a PS.
*3 Only available for KX-T7633/KX-T7636/IP-PTs/KX-DT300 series (except KX-DT333) telephones.
*4 CO button numbers (25–36) are available only when the Add-on Key Module is set up to your telephone.
*5 CO button numbers (25–84) are available only when the Add-on 60 Key Module (KX-NT305) is set up on a KX-NT300 series telephone
(not available for the KX-NT366).
*6 This setting applies to both outside and intercom calls. For intercom calls, this feature must be enabled through system programming.
*7 Only available for certain digital proprietary telephone users.
*8 Only available for KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones.
*9 Registering and canceling a Bluetooth wireless headset may take time. Please avoid any interruption during that time by, for example,
going off-hook.
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your
password (extension PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Keeping your PIN secret.
b. Selecting a complex, random PIN that cannot be easily guessed.
c. Changing your PIN regularly.
•After the program number is entered, the program title is displayed.
The programming screen can be changed with the Navigator Key (Up or Down).
•You can select the parameter with the Navigator Key (Up or Down) instead of entering a
number.
Document Version 2009-11 Operating Manual 175
3.1.2 Personal Programming
To store the names and numbers in personal speed dialing
Press PROGRAM
or PAUSE.
Enter 10 and then press ENTER.
Or press STORE.
Enter personal speed dialing number
(location number) (2 digits).
personal speed
dialing no. (location no.)
Enter phone number
(max. 32 digits).
Enter name
(max. 20 characters).
name
Press PROGRAM
or PAUSE.
phone no.
OR
PROGRAM
PAUSE
0
1
OR
AUTO DIAL
STORE
PROGRAM
PAUSE
OR
Press ENTER
or STORE.
OR
AUTO DIAL
STORE
Press ENTER
or STORE.
OR
AUTO DIAL
STORE
*
•* To enter characters, refer to "1.3.14 Character Entry".
176 Operating Manual Document Version 2009-11
3.1.2 Personal Programming
To edit the names and numbers of personal speed dialing
Press PROGRAM
or PAUSE.
PROGRAM
PAUSE
OR
Enter 10 and then press ENTER.
Or press STORE.
0
1
OR
AUTO DIAL
STORE
Press ENTER
or STORE.
OR
AUTO DIAL
STORE
Press Left or Right
to select a desired part.
Press "CLEAR".
CLEAR
To erase a number or character
To insert a number or character
Press Left or Right
to select a desired part.
number/character
Enter a number or
character.
It will be inserted in front
of the selected part.
Enter personal speed dialing number
(location number) (2 digits).
personal speed
dialing no. (location no.)
3.1.3 Programming Feature Clear
You can reset the settings of the following features on your extension to the default settings with one operation.
Features Default Setting
Display Switching Mode Automatic
Hot Line Off
Calling Line Identification Restriction (CLIR) Allow
Calling/Connected Line Identification Presentation (CLIP/COLP) Caller ID assigned on your
extension
Preferred Line Assignment—Outgoing Intercom
Preferred Line Assignment—Incoming The longest ringing line
Alternate Receiving—Ring/Voice Ringing (Tone Call)
Paralleled Telephone Paired SLT will ring
Forced Answerback Selection Disable
Live Call Screening Mode Set Hands-free mode
Document Version 2009-11 Operating Manual 177
3.1.3 Programming Feature Clear
Features Default Setting
LCS Mode Set (After Answering) Stop recording
Automatic Call Waiting On
Manual Call Waiting—Intercom Calls On (Tone)
Call Waiting Tone Type Selection Tone 1
Absent Message Off
Personal Absent Message Cleared
Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom Calls/
Outside Calls
Off
FWD N/A Timer 15 seconds
Call Pickup Deny Allow
Headset Operation Headset off
Executive Busy Override Deny Allow
Paging Deny Allow
Key Pad Tone Set On
Background Music (BGM) Off
Data Line Security Off
Connected Line Identification Restriction (COLR) Allow
Log-in/Log-out Log-in
Message Waiting Off
Timed Reminder Cleared
To set
Press PROGRAM
or PAUSE.
Enter ##. Press PROGRAM
or PAUSE.
OR
PROGRAM
PAUSE
OR
PROGRAM
PAUSE
Press ENTER
or STORE.
OR
AUTO DIAL
STORE
Press ENTER
or STORE.
OR
AUTO DIAL
STORE
•The Call Waiting, FWD/DND and Hot Line features may not be cleared by this operation,
depending on system programming.
178 Operating Manual Document Version 2009-11
3.1.3 Programming Feature Clear
3.1.4 Customizing the Buttons
You can customize the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key
Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons.
•To enter the programming mode when using a PS, refer to "Operating Instructions" for the
PS.
•The buttons in the table below can only be set on certain flexible buttons, as follows:
–Flexible buttons on PTs/Add-on Key Modules/PSs: all buttons can be set.
–Flexible buttons on DSS Consoles: all buttons except CTI and Primary Directory Number
(PDN) buttons can be set.
–Programmable feature (PF) buttons: only the One-touch Dialing button can be set.
Press PROGRAM
or PAUSE.
Press PROGRAM
or PAUSE.
Press desired
flexible button.
To exit
To program
To enter the program mode
Follow
programming
input.
To continue
programming
input
OR
PROGRAM
PAUSE
OR
PROGRAM
PAUSE
Press ENTER
or STORE.
OR
AUTO DIAL
STORE
Button Programming Input
Loop-CO (L-CO)
Group-CO (G-CO)
#
+ CO line group no. (2 digits)
Single-CO (S-CO)
0
+ CO line no. (3 digits)
Direct Station Selection (DSS)
1
+ Extension no.
One-touch Dialing*1
2*²
+ Desired no. (max. 32 digits)
Incoming Call Distribution
Group (ICD Group)
3
0
+ Incoming call distribution group extension no. (+
#
+ delayed ringing time [0–7])*5
Message
4
0
Message for Another Extension
4
0
+ Extension no./Incoming call distribution group extension
no.
Call Forwarding (FWD)/Do Not
Disturb (DND)—Both calls
4
1
FWD/DND—Outside calls
4
2
FWD/DND—Intercom calls
4
3
Group FWD—Both calls
4
4
+ Incoming call distribution group extension no.
Document Version 2009-11 Operating Manual 179
3.1.4 Customizing the Buttons
Button Programming Input
Group FWD—Outside calls
4
5
+ Incoming call distribution group extension no.
Group FWD—Intercom calls
4
6
+ Incoming call distribution group extension no.
Account
4
8
Conference
4
9
Terminate
5
0
External Feature Access (EFA)
5
1
Call Park
5
3
+ Parking zone no. (2 digits)
Call Park (Automatic Park Zone)
5
3
Call Log*4
5
4
Call Log for ICD Group*4
5
4
+ Incoming call distribution group extension no.
Log-in/Log-out
5
5
Log-in/Log-out of a specified
group
5
5
+ Incoming call distribution group extension no
Log-in/Log-out for all groups
5
5
Hurry-up
5
6
+ Incoming call distribution group extension no.
Wrap-up
5
7
System Alarm*4
5
8
Time Service (Day/Night/Lunch/
Break)
5
9
+ 0/1/2/3*5 (+
#
+ Tenant no.)
Answer*4
6
0
Release*4
6
1
Toll Restriction (TRS)
6
2
+ Toll Restriction (TRS) Level (1–7)
Calling Line Identification
Restriction (CLIR)
6
4
Connected Line Identification
Restriction (COLR)
6
5
Headset*4
6
7
Time Service Switching Mode
(Automatic/Manual)
6
8
(+ Tenant no.)
Network Direct Station Selection
(NDSS)*6
6
9
+ Another PBX extension no.
180 Operating Manual Document Version 2009-11
3.1.4 Customizing the Buttons
Button Programming Input
CTI
7
0
Primary Directory Number
(PDN)
7
1
Secondary Directory Number
(SDN)
7
2
+ Extension no. +
#
+ delayed ringing time (0–7)*7
Check-in*4
8
0
Check-out*4
8
1
Cleaned-up*4
8
2
Two-way Record*8
9
0
+ Voice mail floating extension no.*9
Two-way Transfer*8
9
1
+ Voice mail floating extension no.*9
One-touch Two-way Transfer*8
9
1
+ Voice mail floating extension no.*9 +
#
+ Extension
no./Incoming call distribution group extension no.
Live Call Screening (LCS)*8
9
2
Voice Mail Transfer*8
9
4
+ Voice mail floating extension no.*9
Document Version 2009-11 Operating Manual 181
3.1.4 Customizing the Buttons
•*1 " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be
stored.
If you do not want to display the stored number when making a call, press the Secret
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party’s number, you should first store a line access number.
If you need to enter an account code, you can enter the specified account code before the
line access number.
<Example>
Account code feature no.
49
Account code
1234
Account code delimiter
#
Automatic line
access number
9
Phone number
Secret
[ 123 4567 ]
•*2 For a PF button, "2" is not required to enter before the desired number.
•*3 Depending on the settings of your PBX, you may be required to enter delayed ringing time
(0: Immediate, 1: 1 ring, 2: 2 rings, 3: 3 rings, 4: 4 rings, 5: 5 rings, 6: 6 rings, 7: No ring). In
this case, you can automatically join a new ICD group by creating a button for that group.
•*4 This button is not available for a PS.
•*5 0: Day/Night/Lunch/Break, 1: Day/Night/Break, 2: Day/Night/Lunch, 3: Day/Night
•*6 The button may not be available depending on the networking method in use or the settings
of the PBX.
•*7 It is possible to set delayed ringing for each SDN button.
•*8 This button is used for the integrated voice mail features.
•*9 The default voice mail floating extension number is 500.
•To exit at any time, lift the handset.
•For KX-NT366 users: After customizing a flexible button, you can set the displayed text for
Self Labeling. To enter characters, refer to "1.3.14 Character Entry".
•You can select the parameter with the Navigator key (Up or Down) instead of entering a
number.
182 Operating Manual Document Version 2009-11
3.1.4 Customizing the Buttons
<Programming Example: Customizing a CO button as a One-touch Dialing button using Secret dialing>
Press
(CO)
Enter the programming input ( ),
and desired phone number.
2
Press in front of the number you
want to keep secret.
INTERCOM
Press again after entering the number
you want to keep secret.
INTERCOM
Press to store.
Press or or
PROGRAM PAUSE
PROG
OCT.27 03:13PM THU
PROG INFO RING MENU
Program No?->
EXIT CONT NEXT
Single Line-001
EXIT CLEAR ENTER
9123
EXIT CLEAR ENTER
9123[
EXIT CLEAR ENTER
9123[4567]
EXIT CLEAR ENTER
1
2
3
5
4
[Initial Display]
6
Document Version 2009-11 Operating Manual 183
3.1.4 Customizing the Buttons
To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button
(Digital proprietary telephone only)
Press
PROGRAM.
Press ENTER or
STORE.
Enter tone type
number.
PROGRAM
PROGRAM
OR
AUTO DIAL
STORE
R.Tone
Press
PROGRAM.
OR
(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
OR
(CO)
INTERCOM
OR
(ICD Group)
(SDN)
(PDN)
OR
OR
Press CO, ICD Group,
PDN, SDN, or
INTERCOM button.
tone type no. *
To continue
Press CO, ICD Group,
PDN, SDN, or
INTERCOM button.
•* Available tone types vary depending on the telephone you are using:
–KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT300 series (except KX-DT321)/
KX-T7600 series: Tone types "01" to "30" (01–20: tone, 21–30: melody) are available.
–KX-NT265/KX-NT321/KX-DT321: Only tone types "01" to "08" are available.
It is possible to enter a tone type number from "09" to "30", but you will hear tone type
"01".
–Other telephones: Only tone types "01" to "08" are available.
It is possible to enter a tone type number from "09" to "30", but you will hear tone type
"02".
•Only one ringing tone can be selected for all PDN buttons on your extension.
To clear the button
Press PROGRAM
or PAUSE.
Press ENTER or
STORE.
2
Enter 2.Press desired
flexible button.
To continue
Press PROGRAM
or PAUSE.
OR
AUTO DIAL
STORE
OR
PROGRAM
PAUSE
OR
PROGRAM
PAUSE
184 Operating Manual Document Version 2009-11
3.1.4 Customizing the Buttons
3.2 Manager Programming
3.2.1 Programming Information
The manager can program the following item.
•Other Extensions Control
Available Extension
The extension assigned as a manager
Required Telephone
A Panasonic Proprietary Telephone with display (over 2 lines)
(e.g., KX-NT343, KX-DT346, KX-T7636)
Manager Password
To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234)
CAUTION
•The PBX has a default password preset. For security, change the password the first time that you
program the PBX.
•It is strongly recommended that a password of 10 numbers or characters be used for maximum
protection against unauthorized access. For a list of numbers and characters that can be used in the
password, refer to "1.3.14 Character Entry".
•To avoid unauthorized access to the PBX, keep the password secret. If it becomes known to others,
the PBX may be misused.
•Change the password periodically.
Conditions
The programming extension must be idle, on-hook and holding no calls.
3.2.2 Manager Programming
Changing the Settings and Extension Control
Follow
programming
input.
To exitTo programTo enter the program mode
manager
password
Press
HOLD.
Press PROGRAM
or PAUSE.
1
Enter 1. Press PROGRAM
or PAUSE.
OR
PROGRAM
PAUSE
OR
PROGRAM
PAUSE
To continue
programming
input
HOLD
Enter manager
password.
Item Programming Input
Changing the manager password.
0
0
+ + Password (max. 10 digits) +
Document Version 2009-11 Operating Manual 185
3.2.2 Manager Programming
Item Programming Input
Locking/unlocking other extensions.
(Remote Extension Dial Lock)
9
0
+ + Extension no. +
1
(to lock)/
0
(to unlock) +
Clearing the PIN and PIN lock for
extensions.
9
1
+ + Extension no. +
Clearing the PIN and PIN lock for
verification codes.
9
2
+ + Verification code +
Setting the verification code PIN.
9
3
+ + Verification code + PIN (max. 10 digits)
+
CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your
password (verification code PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Keeping your PIN secret.
b. Selecting a complex, random PIN that cannot be easily guessed.
c. Changing your PIN regularly.
186 Operating Manual Document Version 2009-11
3.2.2 Manager Programming
<Programming Example: Changing the manager password>
Enter the current manager password.
The current manager password appears.
Enter a new manager password
(max. 10 digits).
Enter
1
Enter the programming input
( ).
00
Program No?->
EXIT CONT NEXT
Enter Password
EXIT ENTER
1117
SHIFT -> CLEAR NEXT
1234
SHIFT -> CLEAR NEXT
Manager Password
SHIFT EXIT ENTER NEXT
Press to store.
1
2
3
5
6
Press or or
PROGRAM PAUSE
PROG
4
7
Press or ENTER
OCT.27 03:13PM THU
PROG INFO RING MENU
[Initial Display]
Mngr-Pgm No?->
SHIFT EXIT NEXT
Document Version 2009-11 Operating Manual 187
3.2.2 Manager Programming
To enter characters, refer to "1.3.14 Character Entry".
Press ENTER.Enter 004. Press ENTER. Press END.
Press CANCEL.
Press NEXT. Press PREV.
To continue
To end
004
Enter extension
number.
extension no.
Enter name
(max. 20
characters).
name
OR
194 Operating Manual Document Version 2009-11
3.3.2 System Programming
Section 4
Appendix
This chapter provides the Troubleshooting, the Feature
Number Table and Tone List. Check the
Troubleshooting section before consulting your dealer.
Document Version 2009-11 Operating Manual 195
4.1 Troubleshooting
4.1.1 Troubleshooting
Troubleshooting
Problem Remedy
The telephone does not work properly. • Confirm with your manager that your settings are
correct.
• If the problem persists, consult your dealer.
The telephone does not respond when
buttons are pressed.
•The telephone is locked.
Unlock your telephone. ( 1.3.24 Extension
Dial Lock, 2.1.5 Remote Extension Dial Lock)
•Your telephone is connected to an eXtra Device
Port.
System programming is required. Consult your
dealer.
Some features do not work. •System management may restrict certain features.
Consult your manager.
•The feature numbers have changed.
Confirm the revised number and try again.
Even though following the manual
instructions, none of the operations work
when using a proprietary telephone.
•The Intercom line was not seized. The seized line,
when going off-hook, was changed by personal
setting. ( 3.1.2 Personal Programming)
In the manual, going off-hook means an Intercom
line is seized.
If the setting has been changed, press the INTERCOM
or PDN button after going off-hook and follow the
instructions.
The paralleled single line telephones do
not ring.
•"No ring" may be selected.
Change the setting to ring. ( 1.3.48 Paralleled
Telephone)
The telephone does not work using the
personal settings or with other settings.
(One-touch dialing, forwarding
destination, etc.)
•The extension line has been changed. The previous
telephone’s settings have not been cleared.
Clear the settings and then program your desired
settings again. ( 1.3.25 Extension Feature Clear,
3.1.2 Personal Programming, 3.1.4 Customizing the
Buttons)
My proprietary telephone does not have a
feature button.
•Some models do not have the feature button.
Change a flexible button to the desired button.
( 3.1.4 Customizing the Buttons)
Enter the specified feature number instead of the
feature button. ( 1.1.1 Before Operating the
Telephones)
196 Operating Manual Document Version 2009-11
4.1.1 Troubleshooting
Problem Remedy
A reorder tone is audible or "Restricted" is
displayed.
•The telephone is locked.
Unlock your telephone. ( 1.3.24 Extension
Dial Lock, 2.1.5 Remote Extension Dial Lock)
•Toll restriction is activated.
Consult your manager or dealer.
•An account code is required. ( 1.3.2 Account
Code Entry, 1.3.67 Verification Code Entry,
1.3.73 Walking COS)
I cannot make an outside call using the
One-touch Dialing button or speed dialing.
•A line access number was not stored.
A line access number is required for outside calls.
( 1.2.1 Making Calls, 3.1.4 Customizing the
Buttons)
I cannot remember the feature numbers. • If the feature numbers have been changed from
the default values, write the new feature numbers in
the table in "4.2.1 Feature Number Table".
• Ask your dealer to change the feature numbers for
easier use.
While talking to an outside party, the line
is disconnected.
•The time limit has run out. ( 1.3.11 Call
Transfer, 1.3.16 Conference, Unattended)
Consult your dealer to extend the time limit, if
necessary.
Redialing does not function. •The stored number was more than 32 digits or an
extension number. ( 1.3.58 Redial, Last
Number)
I cannot have a conversation using the
Bluetooth headset.
• Make sure that the headset is properly registered
to the module.
• Make sure that the headset is properly charged
according to the manual of the headset.
• Remove the wired headset from the headset jack.
Priority is given to the wired headset when both are
connected.
I cannot register, de-register, or confirm
the ID of the Bluetooth headset.
• Make sure that the module is properly installed in
the IP-PT/DPT.
The PC and fax machine communication
failed.
•An indication tone may have interrupted
communication. ( 1.3.17 Data Line Security)
I do not want to show my telephone
number to the calling or called party’s
telephone.
•( 1.3.53 Private Network Features—CLIR (Calling
Line Identification Restriction), 1.3.55 Private Network
Features—COLR (Connected Line Identification
Restriction))
I want to show my telephone number to the
calling or called party’s telephone.
•( 1.3.52 Private Network Features—CLIP (Calling
Line Identification Presentation), 1.3.54 Private
Network Features—COLP (Connected Line
Identification Presentation), 1.5.3 Private Network
Features—Displaying Your Telephone Number on the
Called Party’s Telephone)
Document Version 2009-11 Operating Manual 197
4.1.1 Troubleshooting
Problem Remedy
I cannot send a call waiting tone to the
dialed extension.
•The other party has not set the Call Waiting feature.
( 1.3.13 Call Waiting Tone, 1.3.45 OHCA
(Off-hook Call Announcement), 1.3.76 Whisper
OHCA)
•The other party has set Data Line Security.
( 1.3.17 Data Line Security)
I forgot the password. •Ask the manager to assist you.
( 2.1.1 Dial Tone Transfer)
The background music started suddenly. • Turn off the music.
( 1.3.5 BGM (Background Music), 2.1.2 External
BGM (Background Music))
I do not want to display a number which is
stored in memory.
• Conceal the number.
( Storing New Names and Numbers,
3.1.4 Customizing the Buttons)
I want to confirm my extension number. •( Your Extension Number in 1.1.1 Before
Operating the Telephones)
The date and time are not correct. •Set the date and time by system programming.
( [000] Date & Time in 3.3.2 System
Programming)
The display is not shown well. • Change the Display contrast level.
( 3.1.2 Personal Programming)
I want to distinguish the tones. •( To distinguish the ringing tones for each CO, ICD
Group, PDN, SDN, or INTERCOM button (Digital
proprietary telephone only), 3.1.4 Customizing the
Buttons)
The MESSAGE button light lit. •Another extension left you a message waiting
indication while you were on the phone or away
from your desk.
An SDN button on my extension does not
work.
•A PDN button is not assigned on the extension
corresponding to your SDN button.
Create a PDN button on the desired extension.
( 3.1.4 Customizing the Buttons)
198 Operating Manual Document Version 2009-11
4.1.1 Troubleshooting
Tone 1
1 s
Tone 2
1 s
Do Not Disturb (DND) Tone
The dialed extension is refusing
incoming calls.
1 s
While off-hook
Indication Tones
Tone 1
Call waiting tone
15 s
Tone 2
A call is on hold longer than the
specified time
15 s
When talking to an outside party
Warning Tone
This tone is sent 15, 10 and 5
seconds before the specified time for
disconnection.
1 s
When setting the features or programming
Confirmation Tones
Tone 1
•The feature setting was set
successfully.
•A call is received in Voice-calling
mode.
1 s
Tone 2
•Before receiving a page through
an external speaker
•A call is received in Hands-free
mode.
1 s
Document Version 2009-11 Operating Manual 209
4.3.1 Tone
Tone 3
•Before the following features
activate:
•Retrieving a held call
•Picking up another call
•Paging/Answering a paging
announcement
•Answering the call through a
speaker
•When a conversation is
established with the extension in
the following modes:
•Hands-free Answerback
mode
•Voice-calling mode
•When making a call to or from a
doorphone.
1 s
Tone 4
Establishing or leaving a conference
1 s
Tone 5
A call has been put on hold.
1 s
210 Operating Manual Document Version 2009-11
4.3.1 Tone
4.4 Revision History
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version
2.02xx
New Contents
•Feature Highlights
–CA Call Accounting
•1.5 Using a KX-HGT100 SIP Extension
–1.5.1 Operation List
–1.5.2 Speed Dialing
•1.6 Cellular Phone Features
Changed Contents
•1.1.1 Before Operating the Telephones
Connection Example
•1.3.18 DISA (Direct Inward System Access)
–Walking COS via DISA
•1.3.11 Call Transfer
Transferring to an Extension in the PBX
•1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone
Document Version 2009-11 Operating Manual 211
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx
212 Operating Manual Document Version 2009-11
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx
Index
Document Version 2009-11 Operating Manual 213
Symbols
[000] Date & Time 191
[001] System Speed Dialing Number 192
[002] System Speed Dialing Name 193
[003] Extension Number 193
[004] Extension Name 193
A
Absent Message 32, 172, 199
Absent Message, Personal 32, 172
Account Button 24, 180
Account Code Entry 33, 199
Alternate Calling—Ring/Voice 34, 206
Alternate Receiving—Ring/Voice 171
Answer Button 22, 24, 85, 180
Answering Calls 30
AUTO ANS (Auto Answer)/MUTE Button 21
AUTO DIAL/STORE Button 21
Automatic Call Hold 39, 107
Automatic Call Waiting 172
Automatic Callback Busy 34, 206
Automatic Callback Busy Cancel 35, 199
Automatic Line Access 29, 199
B
Background Music (BGM) 36, 174, 199
Backlight, Display 169
Before Operating the Telephones 18
BGM ® Background Music 36, 174, 199
BGM, External 162, 205
Bluetooth Wireless Headset Registration 174
Bluetooth Wireless Headset Removal 174
Boss & Secretary feature 76
Busy Station Signaling (BSS) ® Call Waiting 46, 206
Busy Tone 208
Buttons on the PT 21
Buttons, Customizing 23, 179
Buttons, Flexible 23
Buttons, Proprietary Telephone 21
C
Call Forwarding (FWD) 75, 201
Call Forwarding (FWD) Button 22
Call Forwarding (FWD) for your Incoming Call Distribution
Group 78
Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls
Button 24, 179
Call Hold 36, 199
Call Hold Retrieve 38, 199
Call Hold Retrieve, PDN/SDN Button 106
Call Log Button 24, 180
Call Log for ICD Group Button 24, 180
Call Log History for ICD Group 89
Call Log, Incoming 144
Call Log, Outgoing 146
Call Monitor 39, 206
Call Park 39, 199
Call Park (Automatic Park Zone) Button 24, 180
Call Park Button 24, 180
Call Park Retrieve 40
Call Pickup 41, 199
Call Pickup Deny 42, 200
Call Splitting 42
Call Transfer 43
Call Waiting 46, 206
CALL WAITING FEATURES 46
Call Waiting Tone 47, 51
Call Waiting Tone Type Selection 172
Call Waiting, Answering from PBX 47, 200
Call Waiting, Answering from Telephone Company 51, 200
Call Waiting, Automatic 172
Call Waiting, Manual 172
Call, To PDN Extension 105
Calling Line Identification Presentation
(CLIP) 109, 170, 202
Calling Line Identification Restriction (CLIR) 110, 170, 203
Calling Line Identification Restriction (CLIR)
Button 24, 180
Calling, Other Extension 28
Calling, Outside Party 29
Calling, Through DISA 61
Camp-on ® Automatic Callback Busy 34, 206
CANCEL Button 23
Character Entry 52
Check-in Button 25, 181
Check-out Button 25, 181
Cleaned-up Button 25, 181
CLIP ® Calling Line Identification
Presentation 109, 170, 202
CLIR ® Calling Line Identification
Restriction 110, 170, 203
CO Line Group Access 29, 199
COLP ® Connected Line Identification
Presentation 110, 170, 203
COLR ® Connected Line Identification
Restriction 111, 203
CONF (Conference) Button 22
Conference 55
Conference (Three-party), Leaving 58
Conference Button 24, 180
Conference, Unattended 59
Confirmation Tones 209
Connected Line Identification Presentation
(COLP) 110, 170, 203
Connected Line Identification Restriction (COLR) 111, 203
Connected Line Identification Restriction (COLR)
Button 24, 180
Connection Example 27
CTI Button 25, 181
Customized Buttons 23
D
Data Line Security 60, 200
Dial Tone Transfer 162
Dial Tones 207
Direct Inward System Access (DISA) 61, 200
Direct Station Selection (DSS) Button 23, 179
Directories 149
DISA ® Direct Inward System Access 61, 200
Display 19
Display Backlight Selection 169
Display Features 144
214 Operating Manual Document Version 2009-11
Index
Display Language Selection 169
Display Lock 174
Display Switching Mode 169
DND ® Do Not Disturb 64, 200
DND Override 206
Do Not Disturb (DND) 64, 200
Do Not Disturb (DND) Button 22
Do Not Disturb (DND) Tone 209
Door Open 67, 200
Doorphone Call 68, 201
DSS ® Direct Station Selection 23, 179
E
EFA ® External Feature Access 69, 201
Electronic Station Lockout ® Extension Dial
Lock 71, 174, 201
Enhanced DSS Key Mode 105
Enhanced Walking Extension 140, 205
ENTER Button 23
Exclusive Call Hold 36
Executive Busy Override 69, 206
Executive Busy Override Deny 71, 173, 201
Extension Dial Lock 71, 174, 201
Extension Feature Clear 72, 201
Extension number, Confirming Your Own 19
Extension PIN (Personal Identification
Number) 73, 174, 201
External BGM 162, 205
External Feature Access (EFA) 69, 180, 201
External Feature Access (EFA) Button 24, 180
External Relay 74, 201
External Sensor 75
F
Feature Highlights 2
Feature Number Table 199
Feature Numbers 18
Fixed Buttons 21
FLASH/RECALL Button 22
Flexible Buttons 23
Forced Answerback Selection 171
FWD ® Call Forwarding 76, 201
FWD N/A Timer 173
FWD/DND Cycle Switch Mode 65, 79
FWD/DND Setting Mode 65, 79
FWD/DND settings, FWD/DND fixed button 80
FWD/DND status, switching with FWD/DND fixed
button 66, 80
FWD/DND—Intercom calls Button 24, 179
FWD/DND—Outside calls Button 24, 179
FWD—All Calls 76
FWD—Busy 76
FWD—Busy/No Answer 76
FWD—Follow Me 76
FWD—No Answer 76
G
G-CO ® Group-CO 23, 179
Greeting Message (SVM), Recording 119, 120
Group FWD—Both calls Button 24, 179
Group FWD—Intercom calls Button 24, 180
Group FWD—Outside calls Button 24, 180
Group Paging 202
Group-CO (G-CO) Button 23, 179
H
Handset/Headset Selection ® Headset Operation 83, 173
Hands-free Answerback 82
Hands-free Operation 83
Headset Button 25, 180
Headset Operation 84, 173
HOLD Button 22
Hold, Call 36, 199
HOSPITALITY FEATURES 87
Hot Line 87, 170, 202
Hurry-up Button 24, 180
Hurry-up Transfer ® Manual Queue Redirection 95
I
ICD Group ® Incoming Call Distribution Group 23, 88
ICD GROUP FEATURES 88
Icon Description, Preparations 20
Icon Description, System Programming 188
Icon Descriptions 20
Incoming Call Distribution Group (ICD Group) 23, 179
Incoming Call Distribution Group (ICD Group)
Button 23, 179
Incoming Call Log 144
Incoming Call Queue Monitor 90, 202
Indication Tones 209
INTERCOM Button 21
Intercom Call 28
J
Jog Dial 19, 22
K
Key Pad Tone Set 173
L
L-CO ® Loop-CO 23, 179
LCS ® Live Call Screening 132
LCS Mode Set (After Answering) 171
Live Call Screening (LCS) 132
Live Call Screening (LCS) Button 25, 181
Live Call Screening Mode Set 171
Lock, Display 174
Lock, Extension Dial 71, 174, 201
Lock, Remote Extension Dial 165, 206
Log-in/Log-out 91, 202
Log-in/Log-out Button 24, 180
Log-in/Log-out for all groups Button 24, 180
Log-in/Log-out Monitor and Remote Control 93
Log-in/Log-out of a specified group Button 24, 180
Loop-CO (L-CO) Button 23, 179
M
Making Calls 28
Document Version 2009-11 Operating Manual 215
Index
Manager Password 185
Manager Programming 185
Manual Call Waiting 172
Manual Queue Redirection 95
Message Box, Accessing from Outside 127
Message Box, Accessing Other Extension’s 128
Message Box, Redirecting to 122
Message Button 21, 23, 179
Message Display (Absent Message) 32
Message for Another Extension Button 23, 179
Message Waiting 98, 202, 206
Message, Absent 32
Message, OGM 162, 205
Message, SVM 118, 203
MODE Button 23
MONITOR Button 21
Mute 100
N
Navigator Key 19, 22
NDSS ® Network Direct Station Selection 164, 205
NDSS Monitor Release 164, 205
Network Direct Station Selection (NDSS) 164, 205
Network Direct Station Selection (NDSS) Button 25, 180
NEXT PAGE Key 23
O
Off-hook Call Announcement (OHCA) 47, 101
Off-hook Monitor 100
OGM ® Outgoing Messages 162, 205
OHCA ® Off-hook Call Announcement 47, 101
One-touch Dialing 101
One-touch Dialing Assignment Mode Selection 175
One-touch Dialing Button 23, 179
One-touch Transfer 45
One-touch Two-way Transfer 134
One-touch Two-way Transfer Button 25, 181
Operating Telephones, Preparations 18
Operation List (KX-HGT100 only) 155
Operator Call 29, 199
Outgoing Call Log 146
Outgoing Messages (OGM) 162, 205
P
Paging 102, 202
Paging Deny 103, 173, 202
Paging, and Transferring 103
Paging, Group 102, 202
Paralleled Telephone 103, 171, 202
Password, Manager 185
Password, System 188
PAUSE Button 21
PDN ® Primary Directory Number 104
PDN Extension 104
Personal Absent Message 32, 172
Personal Programming 168
Personal Speed Dialing 117, 203
PF ® Programmable Feature 23
Pickup Dialing ® Hot Line 87, 170, 202
PIN ® Extension Personal Identification Number 73, 174
PIN ® Verification Code Personal Identification
Number 131
Portable Station (PS), Registration 18
Predialing 30
Preferred Line Assignment—Incoming 171
Preferred Line Assignment—Outgoing 170
Primary Directory Number (PDN) Button 25, 181
Printing Message 107, 202
Privacy Release 108
PROGRAM Button 22
Programmable Feature (PF) Button 23
Programming Feature Clear 177
Programming Information, Manager 185
Programming Information, Personal 168
Programming Information, System 188
Programming, Manager 185
Programming, Personal 168
Programming, System 191
PS, Registration 18
Q
Quick Dialing 112
R
Redial Button 21
Redial, Last Number 113, 203
Relay ® External Relay 74, 201
Release Button 22, 24, 85, 180
Remote Extension Dial Lock 165, 206
Remote Station Lock Control ® Remote Extension Dial
Lock 165, 206
Remote Wake-up Call 129, 136, 205
Reorder Tone 208
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Software File Version 2.02xx 211
Ring Tones 207
Ringback Tones 208
Ringing Method (Ring/Voice) 34
Room Status Control 113
S
S-CO ® Single-CO 23, 179
S-CO Line Access 30
SDN ® Secondary Directory Number 104
SDN Direct Dial 105
SDN Extension 104
SDN Walking COS 106
Secondary Directory Number (SDN) Button 25, 181
SELECT Button 23
Self Labeling (KX-NT366 only) 116
Self Labeling Display Contrast 170
Sensor ® External Sensor 75
SHIFT Button 23
Showing/Preventing Caller ID for Outgoing Calls 203
Simplified Voice Message (SVM) 118, 203
Single-CO (S-CO) Button 23, 179
SIP ® Session Initiation Protocol 4
SIP Extension, Characteristics 4
SIP Extension, Registration 18
Soft Buttons 21
216 Operating Manual Document Version 2009-11
Index
Speed Dialing, Personal 117, 203
Speed Dialing, System 118, 203
SP-PHONE Button 21
Standard SDN Key Mode 105
Station Program Clear ® Extension Feature Clear 72, 201
Station Speed Dialing ® Personal Speed Dialing 117, 203
Storing New Names and Numbers 149
Supervisory Features—SUMMARY 95
SVM ® Simplified Voice Message 118, 203
SVM Log 123
System Alarm Button 24, 180
System Feature Access 150
System Password 188
System Programming 188, 191
System Speed Dialing 118, 203
T
TAFAS ® Trunk Answer From Any Station 128, 204
Telephone Number, Sending/Hiding 157
Telephone Types 18
Terminate Button 24, 180
TIE Line Access 111, 203
Time Service 130
Time Service (Day/Night/Lunch/Break) Button 24, 180
Time Service Mode Control 165, 206
Time Service Switching Mode (Automatic/Manual)
Button 25, 180
Timed Reminder 128, 137, 204
Toll Restriction (TRS) Button 24, 180
Tone Types 207
TRANSFER Button 22
Transfer, SDN Button 107
Transfer, To PDN Extension 107
Transferring Calls, To Other Extension 44
Transferring Calls, To Outside Party 45
Troubleshooting 196
Trunk Answer From Any Station (TAFAS) 128, 204
Two-way Record 134
Two-way Record Button 25, 181
Two-way Transfer 134
Two-way Transfer Button 25, 181
U
Unattended Conference 59
Using a KX-HGT100 SIP Extensions 155
V
Verification Code Entry 131, 204
Verification Code PIN (Personal Identification
Number) 131
Virtual PS 80
VOICE CALL/MUTE Button 22
VOICE MAIL FEATURES 131
Voice Mail Integration 135, 204
Voice Mail Transfer 135, 136
Voice Mail Transfer Button 25, 181
Voice Messages (SVM), Leaving 123
Voice Messages (SVM), Listening to 123
Volume Key 19, 22
W
Wake-up Call, Remote 129, 205
Walking COS 138, 205
Walking Extension 139, 205
Walking Extension, Enhanced 140
Walking Station ® Walking Extension 139, 205
Warning Tone 209
Whisper OHCA 47, 142
Wireless XDP Parallel Mode 143, 205
Wrap-up 91
Wrap-up Button 24, 180
Y
Your Extension Number 19
Document Version 2009-11 Operating Manual 217
Index
Copyright:
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal
use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic
System Networks Co., Ltd.
© Panasonic System Networks Co., Ltd. 2009
PSQX4747XA KK0908TE2119 (v0.004)
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a
postagepaid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the
Executive or Regional Sales offices. They are NOT equipped to make repairs.
Product Service
Panasonic Factory Service Centers for this product are listed in the service center directory. Consult your
certified Panasonic dealer for detailed instructions.
For Future Reference
Please print, record, and retain the following information for future reference.
Note
The serial number of this product can be found on the label affixed to the unit. You should record the
model number and the serial number of this unit as a permanent record of your purchase to aid in
identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
Panasonic Telephone Systems
See More
Panasonic Manuals www.voicesonic.com
Phone 877-289-2829
… 209 …

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