1. Warranty and relation to other rights of the purchaser
As a private end user (consumer) purchasing this OUTDOORCHEF product from an authorized dealer, you are eligible to receive a manufac-
turer's warranty from Outdoorchef AG ("OC").
The manufacturer's warranty entitles you to assert warranty claims against the warranty provider in accordance with this agreement. The war-
ranty claims exist in addition to your other contractual or statutory rights. These other rights are not excluded or restricted by this warranty.
Therefore, you can also assert other contractual or statutory claims against the respective obligated parties. Thus for example, claims asserted
under the Product Liability Act are not affected by this guarantee. As the purchaser, you may in particular also assert contractual warranty claims
against the seller. The reversal of the purchase contract, for example, can only be be pursued against the seller, but not against OC under this
warranty.
2. Participants and warranty conditions
The warranty provider is OC. All end customers who purchase a new product from an authorised dealer for private purposes are eligible for the
warranty. Proof of purchase shall be the purchase receipt. A purchase for private use means the product is purchased by a person for purposes
which are, for the most part, not associated with either their commercial or their independent professional activities.
If it becomes recognised that a warranty claim must be made, said warranty claim must be asserted against the warranty provider within two
months. Otherwise, the warranty claim will be excluded. For obvious defects, this limitation period begins upon receipt of the product. OC there-
fore recommends that you check the product for defects immediately upon receipt.
3. Scope
The warranty is valid from the date of purchase and is granted in the following cases, provided that no exclusion of facts exists pursuant to Para-
graph 4:
• 3 years on the enamelled kettle (bottom part and lid) against corrosion perforation
• 3 years on the enamelled barbecue grid against corrosion perforation or burn-through
• 3 years on all stainless steel parts against corrosion perforation or burn-through
• Faults in the enamel coating prior to first use
• 2 years on all remaining manufacturing/material defects
Imperfections which are not considered to be defects include functionally insignificant and reasonable irregularities, differences in the colour of
enamelling and minor defects such as production-related support points at the lower edge of the lid or on the suspensions.
In a warranty case, OC will exchange and replace, at the purchaser's request, either the damaged/defective parts or the entire product. As far
as is reasonable, an exchange can be made for a similar model of a newer design, e.g. for a successor model. Insofar as the functionality of the
product is not affected by a defect and to an extent reasonable for you as the customer, appropriate financial compensation can be offered to
you in lieu of repair.
During the processing of a warranty claim (verification and possibly replacement), the purchaser shall not be entitled to assert a claim for a
replacement or other compensation against OC. Undertaking warranty services does not mean that the warranty period is extended or restarted.
Exchanged parts become the property of OC. The warranty period will only start again if the product is replaced.
Any further claims against the warranty provider are not covered by this warranty. However, this does not restrict or exclude your claims on other
legal grounds (see also Section 1 above).
4. Exclusion
The warranty shall not apply in the following cases:
• Normal wear and tear resulting from normal (intended) use, especially to general wear parts such as funnel, flame cover, burner, thermom-
eter, ignition and battery, electrode, ignition cable, gas hose, gas pressure regulator, heating element, reflector, aluminium protection foil,
barbecue grid or charcoal grate and basket, lighting grate and charcoal/drip pan.
• Damage to the enamel from the use of utensils and other devices, provided that the defect did not already demonstrably exist before first
use.
• Defects and/or damage due to misuse, improper use, in particular due to not following the instruction manual, safety instructions or operat-
ing/maintenance instructions (for example, use of outdoor equipment indoors, damage resulting from incorrect installation, improper cleaning
of the enamelled surface of the funnel or grill bars, failure to perform a leakage test to the extent recommended in the operating instructions,
use of harmful chemicals, unintended use, etc.).
• Defects and/or damages that are remedied through intervention or repair by persons other than those authorised by OC.
• Defects and/or damage caused by destructive weather influences (e.g. hail or lightning).
• Defects and/or damage due to vandalism or due to intentional or negligent damage to the extent that this was not caused by OC.
• Defects and/or damages incurred during transport to the buyer, unless the transport was arranged by the warranty provider.
• Defects and/or damage due to force majeure.
• Defects and/or damage due to wear caused by professional use for commercial purposes (e.g. use in a hotel or restaurant).
5. Processing of warranty claims
In the event of a warranty claim please contact us or one of our authorised dealers (a dealer directory is available at www.outdoorchef.com) as
soon as possible and tell us your address and, if possible, the product/product part, sales receipt information, serial number and item number
(both can be found on the data sticker on your barbecue; see the first section of the User Guide). Please describe the defect and, if possible,
also send us a photo of it. In order to verify your warranty claim, you will need to return the product to us or your local dealer (bring-in warranty).
In the case of justified warranty claims, we will reimburse the necessary and required transport and shipping costs. Otherwise we will send the
product back to you at your expense.
The registered brand OUTDOORCHEF is represented by the following enterprise:
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