• Check if the gas supply is open at the gas regulating knobs (with the gas bottle valve closed).
• Make sure the batteries for the Safety Light have been inserted correctly.
Please contact the retailer if you are still unable to operate the barbecue after carrying out the actions listed above.
CONSUMER WARRANTY
1. Warranty and relation to other rights of the purchaser
As a private end user (consumer) purchasing this OUTDOORCHEF product from an authorised dealer, you are eligible to receive a
manufacturer's warranty from Outdoorchef AG ("OC").
The manufacturer's warranty entitles you to assert warranty claims against the warranty provider in accordance with this agreement. Thewarranty
claims exist in addition to your other contractual or statutory rights. These other rights are not excluded or restricted by this warranty. Therefore,
you can also assert other contractual or statutory claims against the respective obligated parties. Thus for example, claims asserted under the
Product Liability Act are not affected by this warranty.
As the purchaser, you may in particular also assert contractual warranty claims against the seller. The reversal of the purchase contract,
forexample, can only be pursued against the seller, but not against OC under this warranty.
2. Participants and warranty conditions
The warranty provider is OC. All end customers who purchase a new product from an authorised dealer for private purposes are eligible for the
warranty. Proof of purchase shall be the purchase receipt. A purchase for private use means the product is purchased by a person for purposes
which are, for the most part, not associated with either their commercial or their independent professional activities.
If it becomes recognised that a warranty claim must be made, said warranty claim must be asserted against the warranty provider within
two months. Otherwise, the warranty claim will be excluded. For obvious defects, this limitation period begins upon receipt of the product.
OCtherefore recommends that you inspect the product for defects immediately upon receipt.
3. Scope
The warranty is valid from the date of purchase and is granted in the following cases, provided that no exclusion of facts exists pursuant
toParagraph 4:
• 3 years on the enamelled kettle (bottom part and lid) against corrosion perforation
• 3 years on the enamelled barbecue grid against corrosion perforation or burn-through
• 3 years on all stainless steel parts against corrosion perforation or burn-through
• Faults in the enamel coating prior to first use
• 2 years on all remaining manufacturing/material defects
Imperfections which are not considered to be defects include functionally insignificant and reasonable irregularities, differences in the colour
ofenamelling and minor defects such as production-related support points at the lower edge of the lid or on the suspensions.
In a warranty case, OC will exchange and replace, at the purchaser's request, either the damaged/defective parts or the entire product.
Asfarasis reasonable, an exchange can be made for a similar model of a newer design, e.g. for a successor model. Insofar as the functionality
of the product is not affected by a defect and to an extent reasonable for you as the customer, appropriate financial compensation can be
offered to you in lieu of repair.
During the processing of a warranty claim (verification and possibly exchange), the purchaser shall not be entitled to assert a claim for a
replacement or other compensation against OC. Undertaking warranty services does not mean that the warranty period is extended or restarted.
Exchanged parts become the property of OC. The warranty period will only start again if the product is exchanged.
Any further claims against the warranty provider are not covered by this warranty. However, this does not restrict or exclude your claims on other
legal grounds (see also Section 1 above).
4. Exclusion
The warranty shall not apply in the following cases:
• Normal wear and tear resulting from normal (intended) use, especially to general wear parts such as funnels, flame shields, burners,
thermometers, ignition and battery, electrode, ignition cable, gas hose, gas pressure regulator, heating element, reflector, aluminium
protection foil, barbecue grid or charcoal grate and barbecue tray, lighting grate and charcoal/drip pan.
• Damage to the enamel coating from utensils and other devices, provided that the defect did not already demonstrably exist before first use.
• Defects and/or damage due to misuse and/or improper use, in particular due to
• Failure to observe the user guide, safety instructions or operating/maintenance instructions (for example, use of outdoor equipment indoors,
damage resulting from incorrect installation, improper cleaning of the enamelled surface of the funnel or barbecue grid, failure to perform a
leak test to the extent recommended in the user guide, use of harmful chemicals, unintended use, etc.).
• Defects and/or damage caused by intervention or repair by persons other than those authorised by OC.
• Defects and/or damage caused by destructive weather influences (e.g. hail or lightning).
• Defects and/or damage due to vandalism or due to intentional or negligent damage to the extent that this was not caused by OC.
• Defects and/or damages incurred during transport to the buyer, unless the transport was arranged by the warranty provider.
• Defects and/or damage due to force majeure.
• Defects and/or damages due to wear caused by professional use for commercial purposes (e.g. use in a hotel or restaurant).
5. Processing of warranty claims
In the event of a warranty claim, please contact us or one of our authorised dealers (a dealer directory is available at www.outdoorchef.com)
assoon as possible and tell us your address and, if possible, the product/product part, sales receipt information, serial number and item number
(both can be found on the data sticker on your barbecue; see the first section of the User Guide). Please describe the defect and, if possible,
also send us a photo of it. In order to verify your warranty claim, you will need to return the product to us or your local dealer (bring-in warranty).
In the case of justified warranty claims, we will reimburse the necessary and required transport and shipping costs. Otherwise we will send the
product back to you at your expense.
The registered brand OUTDOORCHEF is represented by the following enterprise:
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