not (1) of satisfactory quality; (2) fit for their
given purpose; or (3) as described, may be
returned free of charge within 30 days of
delivery. Please submit a ticket describing the
problem with your device. In order to be eligible
for a refund, you must contact us within 30 days
and describe in details how the goods were
defective, damaged, or materially different. We
may choose not to accept returns for any of the
above-mentioned circumstances. In all cases,
we will inspect the product and verify the fault.
To qualify for a replacement or refund, device
must be in “as new” condition and include all
original contents of the package. We reserve the
right to refuse a refund or exchange if the
product returned is deemed to have been
damaged.
This policy is only applicable to the products
purchased from OnePlus official website
www.oneplus.com or OnePlus Exclusive Store.
For any product not purchased from OnePlus
official website or OnePlus Exclusive Store, you
may refer to the Return Policy of the retailer in
question.
