English
Table of Contents x
Troubleshooting
Troubleshooting - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Power failure while Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1
Printer Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Ready/Insert button functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Paper feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Paper eject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Cancelling an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Forced printing and clearing data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3
Troubleshooting in Windows . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Power does not come on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
Check Computer and printer communications . . . . . . . . . . . . . . . . . . . . . . 7-4
Printer does not print or stops while printing . . . . . . . . . . . . . . . . . .7-5
Printing is light, distorted, or has gaps . . . . . . . . . . . . . . . . . . . . . . .7-7
Colour printing is not working or is extremely slow . . . . . . . . . . . . 7-8
Paper is not feeding correctly or not ejecting correctly from the sheet
feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9
Printer emits unusual noises when the power is turned on, and the error
lights blink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-11
Mechanism or cartridge change error . . . . . . . . . . . . . . . . . . . . . . .7-12
Ink cartridges are not correctly recognised . . . . . . . . . . . . . . . . . . .7-12
Printing Quality, Hue, and Resolution queries . . . . . . . . . . . . . . . .7-13
Ink and Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-14
Connection Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-15
Other operational queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Troubleshooting for Macintosh . . . . . . . . . . . . . . . . . . . . . . . 7-17
Power does not come on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-17
During installation a “File not found” error occurs or the installer is not
found. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
The icon does not appear in the Chooser . . . . . . . . . . . . . . . . . . . . .7-17
The DP-5000 printer cannot be selected in Chooser . . . . . . . . . . . .7-18
Colour printing is not working or is extremely slow . . . . . . . . . . . 7-20
Printing is light, distorted, or has gaps . . . . . . . . . . . . . . . . . . . . . .7-21
Paper is not feeding or ejecting correctly from the sheet feeder . . 7-23
The printer emits unusual noises when the power is turned on, and the er-