TROUBLESHOOTING > 72
PAPER JAMS
Provided that you follow the recommendations in this guide on use of
print media, and you keep the media in good condition prior to use,
your printer should give years of reliable service. However, paper
jams occasionally do occur, and this section explains how to clear
them quickly and simply.
Jams can occur due to paper misfeeding from a paper tray or at any
point on the paper path through the printer. When a jam occurs, the
printer immediately stops, and the operator panel informs you of the
event. If printing multiple pages (or copies), do not assume that
having cleared an obvious sheet that others will not also be stopped
somewhere along the path. These must also be removed in order to
clear the jam fully and restore normal operation.
The printer may experience a paper jam in one of three areas.
l INPUT JAM - paper has failed to leave the selected feed tray
and enter the internal paper path of the printer. A typical
message indicates a paper jam and identifies the tray to
check.
l FEED JAM - paper has entered the printer but failed to reach the
exit. A typical message indicates a paper jam and advises you
to open the top cover for access.
l EXIT JAM - paper has reached the exit but has failed to exit
completely from the printer. A typical message indicates an
exit jam and advises you to open the top cover for access.
