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Installation Guide
NetBotz
®
USB Coordinator
& Router
NBWC100U
i
NetBotz USB Coordinator & Router Installation
Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Document overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Additional documentation . . . . . . . . . . . . . . . . . . . . . . . . . 1
Supported appliances . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Supported devices on the NetBotz wireless network . . . . 2
Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Components of the Wireless Sensor Network. . . . . . . . . . . . . . . 4
Installing the Wireless Sensor Network . . . . . . . . . . . . . . . . . . . . 6
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Scanning with a USB QR code scanner . . . . . . . . . . . . . . 7
Positioning the USB Coordinator & Router . . . . . . . . . . . . . . . . . 8
Powering the Coordinator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Disconnecting a Coordinator . . . . . . . . . . . . . . . . . . . . . . 9
Powering the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sensor listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
LED activity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Boot process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Coordinator LED activity . . . . . . . . . . . . . . . . . . . . . . . . 12
Router LED activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Monitoring the USB Coordinator & Router . . . . . . . . . . . . . . . . 14
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Sensor listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Receiving and sending data . . . . . . . . . . . . . . . . . . . . . . 14
Updating the USB Coordinator & Router . . . . . . . . . . . . . . . . . . 15
Cleaning the USB Coordinator & Router . . . . . . . . . . . . . . . . . . 15
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
ii
NetBotz USB Coordinator & Router Installation
Two Year Limited Factory Warranty . . . . . . . . . . . . . . . . . . . . . . 17
Obtaining service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
iii
NetBotz USB Coordinator & Router Installation
iv
NetBotz USB Coordinator & Router Installation
NetBotz USB Coordinator & Router Installation Guide
1
Introduction
Product description
The NetBotz
®
USB Coordinator & Router connects to a NetBotz appliance and
allows you to monitor the temperature and humidity in your data center using
the NetBotz Wireless Temperature Sensor (NBWS100T and NBWS100H).
Additionally, you can use a Wireless Sensor Pod 180 (NBPD0180) to monitor
multiple temperature readings and rack door access.
The USB Coordinator & Router can be configured as the Coordinator or as a
Router in your wireless sensor network. The USB Coordinator & Routers, and
any End Devices in the network, are monitored by a single NetBotz appliance.
Warning: The USB Coordinator & Router requires a minimum of
BotzWare v4.4 and NetBotz Advanced View v4.4. To upgrade, use
the Upgrade icon in your NetBotz appliance Advanced View, or
visit the APC web site.
ZigBee
®
Certified. The USB Coordinator & Router is ZigBee Certified.
ZigBee is a wireless mesh networking standard for low-power applications.
Schneider Electric is a member of the ZigBee Alliance.
Full information on the ZigBee standard can be found at the ZigBee Alliance
website: http://www.zigbee.org.
Document overview
The NetBotz USB Coordinator & Router Installation Guide describes how to
install the USB Coordinator & Router, and configure its settings. Specific
instructions on installing other devices on the wireless sensor network are in the
installation instructions for each device.
Additional documentation
Unless otherwise noted, the following documentation is available on the CD
provided with the NetBotz appliance, or on the applicable product page on the
APC Web site, www.apc.com. To quickly find a product page, enter the product
name or part number in the Search field.
NetBotz Appliance User’s Guide – Includes all details for using, managing, and
configuring a NetBotz system with one of the following appliances: NetBotz
Room Monitor 455 (NBWL0455, NBWL0456), NetBotz Rack Monitor 450
(NBRK0450), NetBotz Rack Monitor 550 (NBRK0550), or NetBotz Rack
Monitor 570 (NBRK0570).
2
NetBotz USB Coordinator & Router Installation Guide
Supported appliances
You can connect the USB Coordinator & Router to a wireless sensor network
on any of the following appliances:
• NetBotz Rack Monitor 450 (NBRK0450)
• NetBotz Room Monitor 455 (NBWL0455, NBWL0456)
• NetBotz Rack Monitor 550 (NBRK0550)
• NetBotz Rack Monitor 570 (NBRK0570)
The NetBotz Rack Monitor 450 appliance supports a total of 26 wireless
devices on the wireless sensor network.
The NetBotz Room Monitor 455, NetBotz Rack Monitor 550, and NetBotz
Rack Monitor 570 appliances support a total of 48 wireless devices on the
wireless sensor network.
Supported devices on the NetBotz wireless network
The following wireless devices can be configured as a Coordinator or a Router:
The following wireless devices can be configured as an End Device:
Warning: Only the devices listed above are compatible with the
USB Coordinator & Router. Other devices will not function and
may damage the device.
Sensor Name Range Part Number
NetBotz USB Coordinator & Router 100 ft -
line of
sight
NBWC100U
NetBotz Wireless Sensor Pod 180 100 ft -
line of
sight
NBPD0180
Sensor Name Range Part Number
NetBotz Temperature Sensor 100 ft -
line of
sight
NBWS100T
NBWS100H
NetBotz Wireless Sensor Pod 180 100 ft -
line of
sight
NBPD0180
NetBotz USB Coordinator & Router Installation Guide
3
Physical Description
Inventory
Inspect the contents of the package to ensure that the parts included match those
shown below. Report missing or damaged contents to Schneider Electric or
your reseller. However, if damage was due to shipping, immediately report the
damage to the shipping agent.
The shipping and packaging materials are recyclable. Please save
them for later use or dispose of them appropriately.
Item Description
Status LED Signifies the mode and the current state of the USB Coordinator
& Router
Reset button Used to reboot the USB Coordinator & Router or reset it to
factory defaults
Item
Description
NetBotz USB Coordinator & Router
AC-USB adapter (not shown)
Literature kit (not shown)
4
NetBotz USB Coordinator & Router Installation Guide
Components of the Wireless Sensor Network
The USB Coordinator & Router can be configured to act in two different modes
on a wireless sensor network: Coordinator or Router. The mode of a USB
Coordinator & Router is determined by the manner in which power is supplied
to the device. The factory default is Router mode.
Host Appliance. A wireless sensor network is monitored by a single NetBotz
appliance, listed in “Supported appliances” on page 2. The appliance collects
data from the wireless sensor network, and generates alerts based on sensor
thresholds.
The host appliance supports a total of 26 or 48 wireless devices on the wireless
sensor network. For more information, see “Supported devices on the NetBotz
wireless network” on page 2.
Coordinator. Each NetBotz host appliance and wireless sensor network must
have one and only one Coordinator. The Coordinator is connected directly to
the host appliance via USB. It reports data from the sensors on the network, and
provides firmware updates to the wireless network, when available. Once it is
connected to the USB Type A port on the NetBotz appliance, the USB
Coordinator & Router is automatically configured as the Coordinator on your
wireless sensor network.
Note: If a Wireless Sensor Pod 180 is used as the Coordinator, it must be
configured as a serial device on the host appliance through the Wireless Sensor
Setup task in the Advanced View interface.
Router. The factory default for the USB Coordinator & Router is Router
mode. A USB Coordinator & Router configured as a Router extends the range
of the wireless sensor network and passes information back and forth from the
Coordinator to the End Devices, and from itself to the Coordinator. A wireless
sensor network can contain multiple Routers; one Router for every three racks
is recommended.
A USB Coordinator & Router, or a Wireless Sensor Pod 180, powered by an
AC-USB adapter, not attached to the NetBotz appliance, is automatically
configured as a Router.
If a USB Coordinator & Router has previously been configured as a
Coordinator, you must first reset it to factory defaults before powering it as a
Router. See “Using the Reset Button” on page 13.
End Device. An End Device monitors attached and internal sensors and sends
data back to the monitoring appliance through the network. A Wireless
Temperature Sensor, or a Wireless Sensor Pod 180 powered by batteries, is
automatically configured as an End Device.
NetBotz USB Coordinator & Router Installation Guide
5
Note: For information about using the Wireless Temperature
Sensor or the Wireless Sensor Pod 180 on your wireless network,
see the installation manual that came with the product.
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NetBotz USB Coordinator & Router Installation Guide
Installing the Wireless Sensor Network
Overview
The order in which you power and configure your wireless network is
important. For best results, power and configure your wireless network as
follows:
Scan the extended address (MAC) of each USB Coordinator &
Router. You can use a hand-held USB scanner with document capture
capabilities to scan the MAC address
bar code on the label packaged with each
USB Coordinator & Router, or the QR code on each Wireless Temperature
Sensor or Wireless Sensor Pod 180, directly into the “Add Addresses” dialog,
accessed from the Wireless Sensor Setup task in the Advanced View.
Alternatively, you can use any bar code or QR code scanner to save a list of
MAC addresses to a text file, one address per line, and copy and paste it into the
dialog, or enter the MAC addresses manually.
Some QR code scanners return the part number, serial number, and MAC
address on one line:
XN:NBWC100U%SN:XXXXXX123456%MAC:00C0B70000XXXXXX.
To add a device to your wireless network, enter only the alphanumeric MAC
address of each device in the “Add Addresses” dialog in the Advanced View.
Once the MAC addresses have been added to the list, you must click Apply
Commission List to save the list to the NetBotz appliance.
Select the Coordinator and Routers. Choose the USB Coordinator &
Router that will become the Coordinator. Note the extended address of the
Coordinator. Choose one or more USB Coordinator & Routers to become
Routers.
Mount the sensors. Choose the locations for the Routers (USB Coordinator
& Router or Wireless Sensor Pod 180) and End Devices (Wireless Temperature
Sensor or Wireless Sensor Pod 180). Do not power the Routers or End
Devices at this time.
Note: For information about mounting the Wireless Temperature
Sensor or Wireless Sensor Pod 180, see the manual that came with
the device.
NetBotz USB Coordinator & Router Installation Guide
7
Power the Coordinator. Power the Coordinator FIRST. Connect one and
only one USB Coordinator & Router to a USB Type A port on the NetBotz
appliance.
Power the Routers. Power each Router using the included AC-USB
adapter, not directly connected to the NetBotz appliance.
Power the End Devices. To power the Wireless Temperature Sensor, turn it
on using the rocker switch on its side. To power the Wireless Sensor Pod 180,
insert the included batteries. To preserve battery life, do not power the End
Devices until after the Coordinator and the Routers are powered.
Note: For information about powering the Wireless Temperature
Sensor or Wireless Sensor 180, see the manual that came with the
device.
Scanning with a USB scanner
When you use a USB scanner, the extended address (MAC) of each USB
Coordinator & Router will appear in the list in Advanced View in the correct
format.
1. Attach a hand-held USB scanner to a computer running the NetBotz
Advanced View.
2. With the Advanced View open to the “Add Addresses” dialog in the
Wireless Sensor Setup task, scan the MAC address
bar code on the label
packaged with each USB Coordinator & Router.
3. Click Apply Commission List to save the list to the NetBotz appliance.
Note: Depending on the appliance model, you can add up to 26 or
up to 48 wireless devices on the wireless sensor network, including
the Coordinator and Routers. For more information, see
“Supported devices on the NetBotz wireless network” on page 2.
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NetBotz USB Coordinator & Router Installation Guide
Positioning the USB Coordinator & Router
When planning your installation locations, be sure to place each USB
Coordinator & Router within range of the Coordinator or another Router. The
maximum wireless range of the USB Coordinator & Router is 100 ft (line of
sight). This range is a best-case scenario and the signal will be strongly affected
by environmental interference. Use the RSSI sensor reading (available in the
device’s sensor listing in Advanced View) to tune device placement.
To improve connection strength, it is recommended to use a Router in every
third rack to boost reception.
The recommended minimum distance between wireless devices is 2 ft.
Additional information on device placement may be found on the APC
Knowledge Base, http://www.apc.com/support/answers.cfm.
Note: Install the USB Coordinator & Router in an environment
compatible with the environmental specifications on page 16.
NetBotz USB Coordinator & Router Installation Guide
9
Powering the Coordinator
Power the Coordinator first. Connect one and only one Coordinator to a USB
Type A port on the NetBotz appliance. The USB Coordinator & Router will be
automatically configured in Advanced View as the Coordinator on your
wireless sensor network.
Once the Coordinator is running, the other devices in the wireless sensor
network will join the network automatically as long as their extended addresses
are in the commission list, and they are powered.
To allow multiple wireless sensor networks to exist independently in the same
area, the extended addresses in a commission list must not exist in another
NetBotz appliance commission list.
Disconnecting a Coordinator
When you disconnect the Coordinator from the host appliance, all of the
sensors on the wireless sensor network display as off line. When you reconnect
the same Coordinator, the wireless network will restart, and the sensors on the
network will begin reporting data again.
If you want to connect a different USB Coordinator & Router to the host
appliance to become the Coordinator, you must FIRST remove the extended
address of the previous Coordinator from the commission list. The sensor
history of the devices in the wireless sensor network will not be affected.
To remove the Coordinator from the commission list:
1. Open the Wireless Sensor Setup task in the Advanced View.
2. Click Safely Remove Coordinator (available for the USB Coordinator
& Router only).
3. Select the extended address (MAC) of the Coordinator.
4. Click Remove to remove the Coordinator’s MAC address from the list.
5. Click Apply Commission List to save the list to the NetBotz appliance.
To remove the disconnected Coordinator from the Advanced View:
1. Right-click the disconnected Coordinator in the Navigation pane.
2. Select “Delete Pod”.
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NetBotz USB Coordinator & Router Installation Guide
To add a different device to become the Coordinator:
1. Connect a USB Coordinator & Router or Wireless Sensor Pod 180 to a
USB Type A port on the NetBotz appliance.
2. Click Add.
3. Enter the extended address (MAC) of the new Coordinator.
4. Click Apply Commission List to save the list to the NetBotz appliance.
5. If a Wireless Sensor Pod 180 is used as the new Coordinator, click
Configure Coordinator to identify its serial port ID and specify its port
label.
Powering the Router
A USB Coordinator & Router must be connected to an AC-USB power source
to become a Router. Once its extended address is added to the commission list
in the Advanced View, and power is applied, it is automatically configured as a
Router.
Warning: Do not use a NetBotz appliance as the USB power
source for a Router device.
To configure a USB Coordinator & Router as a Router:
1. Ensure its extended address is added to the commission list in the
Advanced View.
2. Plug it into the included AC-USB power source.
Note: Do not power the Router from a USB port on a server or a
device that may attempt enumeration.
Sensor listing
When a Router is selected in the Navigation Pane in Advanced View, the
following sensor is listed in the Sensor Pane:
Sensor Description
RSSI The Received Signal Strength Indicator. This indicates the
strength of the signal the Router receives from its parent
(either another Router or the Coordinator).
A reading above 30% RSSI is ideal.
NetBotz USB Coordinator & Router Installation Guide
11
LED activity
The LED on the USB Coordinator & Router flashes to indicate certain statuses
or alerts.
Boot process
Note: If the LED flashes red three times, then slowly flashes red,
contact Technical Support.
LED Activity Meaning
Flashes a quick green, yellow, red
sequence
Power on
Alternately flashes green and yellow for
about 45 seconds
Runtime check
Flashes green three times Check OK
Turns solid yellow for 5 seconds Firmware update check
Flashes a quick green, yellow, green
sequence
Application started
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NetBotz USB Coordinator & Router Installation Guide
After the boot process is complete, LED activity on the USB Coordinator &
Router signifies the following:
Coordinator LED activity
Router LED activity
To limit traffic on the network, the Router will attempt to rejoin the network
after waiting the following number of seconds: 5, 15, 30, 60, 120, 300.
If the attempts to rejoin the network fail, the Router will scan the network every
300 seconds + a random number of seconds. This additional random time
prevents multiple Routers from attempting to connect at the same time.
LED Activity Meaning
Flashing green Normal status
The network was formed successfully.
Off Forming a network
Solid green Joined another network as a Router.
Solid red Unable to form a network due to wireless
energy interference.
Relocate the Coordinator.
LED Activity Meaning
Solid green Normal Status - network present
Solid yellow Searching for network
Off The pod was previously configured as a
Coordinator.
Reset the sensor pod to factory defaults.
NetBotz USB Coordinator & Router Installation Guide
13
Using the Reset Button
Overview
The reset button on the front of the USB Coordinator & Router is used to reboot
it, or reset it to the factory default settings.
Reboot. When the reset button is given a short press (less than 3 seconds), the
Status LED flashes green, and the sensor reboots with the current settings in
place.
Reset to factory defaults. Press and hold the reset button for at least 5
seconds. The Status LED flashes green, and after about three seconds, changes
to solid red until the button is released. The sensor will reset, erase its current
settings, and restore the factory default settings.
Note: During the initial 45-second startup time, the Reset button is
disabled. Once startup is complete, the button functions normally.
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NetBotz USB Coordinator & Router Installation Guide
Monitoring the USB Coordinator & Router
Overview
Once your wireless sensor network is installed and receiving power, you can
begin monitoring your system using the software interface for the appliance.
See your appliance installation and quick configuration manual for
system installation details and for instructions on accessing the
software interface of the appliance.
Sensor listing
When a USB Coordinator & Router is selected in the Navigation Pane in
Advanced View, the following sensor is listed in the Sensor Pane (Router mode
only):
Receiving and sending data
The USB Coordinator & Router passes data back and forth between the host
appliance and any Routers or End Devices on the wireless sensor network as
necessary.
If there is a significant change, each End Device sends its own data every 30
seconds. If there is no change, the End Device waits up to three (3) minutes
before sending sensor data to indicate it is still alive.
End Devices do not extend the wireless network or pass data to other End
Devices on the network.
Sensor Description
RSSI The Received Signal Strength Indicator. This indicates the
strength of the signal the Router receives from its parent
(either another Router or the Coordinator).
A reading above 30% RSSI is ideal.
NetBotz USB Coordinator & Router Installation Guide
15
Updating the USB Coordinator & Router
Firmware updates for the USB Coordinator & Router are included in the
Botzware firmware releases. When a Botzware firmware update is available,
you download it from the APC website and install it on the NetBotz appliance.
Once the Botzware firmware update is applied, and the Coordinator receives
the firmware update package from the NetBotz appliance, the other devices on
the wireless network, including any USB Coordinator & Router, Wireless
Temperature Sensor, and Wireless Sensor Pod 180 devices, receive the update
package from the Coordinator over the wireless network.
When all the devices on the network have received the update package, the
Firmware Update Available button is activated in the Wireless Sensor Setup
task in the Advanced View. You click the button to reboot each device on the
wireless network to apply the firmware update.
Cleaning the USB Coordinator & Router
To clean the device, gently wipe surfaces with a clean, dry cloth.
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NetBotz USB Coordinator & Router Installation Guide
Specifications
Electrical
Input voltage, nominal 5V USB
Maximum total current draw 33mA USB
Physical
Dimensions (H x W x D) 8.75 x 20.7 x 26.8 mm (0.34 x 0.81 x 1.05 in)
Shipping dimensions (H x W x D) 230.0 x 165.0 x 48.0 mm (9.0 x 6.5 x 2.0 in)
Weight
with AC-USB adapter
0.0032 kg (0.0071 lb)
0.069 kg (0.152 lb)
Shipping weight 0.145 kg (0.32 lb)
Environmental
Elevation (above MSL)
Operating
Storage
0 to 3000 m (0 to 10,000 ft)
0 to 15 000 m (0 to 50,000 ft)
Temperature
Operating
Storage
0 to 45ºC (32 to 113°F)
–15 to 65°C (5 to 149°F)
Humidity
Operating
Storage
0 to 95%, non-condensing
0 to 95%, non-condensing
Compliance
Immunity/Emissions CE, EMC Directive 2004/108/EC,
R&TTE Directive 1999/5/EC,
Canadian ICES-003, US FCC 47 CFR Part 15
NetBotz USB Coordinator & Router Installation Guide
17
Two Year Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from
defects in materials and workmanship for a period of two (2) years excluding
the batteries. The SEIT obligation under this warranty is limited to repairing or
replacing, at its own sole option, any such defective products. Repair or
replacement of a defective product or parts thereof does not extend the original
warranty period.
This warranty applies only to the original purchaser who must have properly
registered the product within 10 days of purchase. Products may be registered
online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination
disclose that the alleged defect in the product does not exist or was caused by
end user’s or any third person’s misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT’s recommendations or
specifications. Further, SEIT shall not be liable for defects resulting from: 1)
unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation
conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event
shall SEIT have any liability under this warranty for any product where the
serial number has been altered, defaced, or removed.
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NetBotz USB Coordinator & Router Installation Guide
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES,
EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE,
APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED
UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF
MERCHANTABILITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED,
DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR
LIABILITY WILL ARISE OUT OF, SEIT’S RENDERING OF
TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION
WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND
REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE
SEIT’S SOLE LIABILITY AND PURCHASER’S EXCLUSIVE
REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT
WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND
ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS,
AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF
INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE
PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT
OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT
LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE
NetBotz USB Coordinator & Router Installation Guide
19
OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT
IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR
REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF
EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE,
LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD
PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO
EXCLUDE OR LIMIT SEIT’S LIABILITY FOR DEATH OR
PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS
FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT
IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material
Authorization (RMA) number from customer support. Customers with
warranty claims issues may access the SEIT worldwide customer support
network through the SEIT Web site: www.apc.com
. Select your country from
the country selection drop down menu. Open the Support tab at the top of the
web page to obtain information for customer support in your region. Products
must be returned with transportation charges prepaid and must be accompanied
by a brief description of the problem encountered and proof of date and place of
purchase.
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NetBotz USB Coordinator & Router Installation Guide
Obtaining service
To obtain support for problems with your NetBotz USB Coordinator & Router:
1. Note the serial number. The serial number is printed on the label on the
back of the device.
2. Contact Customer Support using the information on the back cover of
this manual. A technician will try to help you solve the problem by
phone.
3. If you must return the product, the technician will give you a return
material authorization (RMA) number. If the warranty expired, you will
be charged for repair or replacement.
4. Pack the unit carefully. The warranty does not cover damage sustained in
transit. Enclose a letter with your name, address, RMA number and
daytime phone number; a copy of the sales receipt; and a check as
payment, if applicable.
5. Mark the RMA number clearly on the outside of the shipping carton.
6. Ship by insured, prepaid carrier to the address provided by the Customer
Support technician.
Radio Frequency Interference
Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user’s authority to
operate this equipment.
USA—FCC
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION
IS SUBJECT TO THE FOLLOWING TWO CONDITIONS: (1) THIS DEVICE
MAY NOT CAUSE HARMFUL INTERFERENCE, AND (2) THIS DEVICE
MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING
INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.
NOTE: THE GRANTEE IS NOT RESPONSIBLE FOR ANY CHANGES OR
MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY
RESPONSIBLE FOR COMPLIANCE. SUCH MODIFICATIONS COULD VOID
THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
FCC ID: SNSNBWC100U
Canada—ICES
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil
ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
IC: 3351C-NBWC100U
European Union
This product’s transmitter is in conformity with the requirements of EU Council Directive
199/5/EC on the approximation of the laws of the Member States relating to Radio and
Telecommunications Terminal Equipment (R&TTE). This product may cause radio
interference in which case the user may be required to take adequate measures.
This product is in conformity with the protection requirements of EU Council Directive 2004/
108/EC on the approximation of the laws of the Member States relating to electromagnetic
compatibility. Schneider Electric cannot accept responsibility for any failure to satisfy the
protection requirements resulting from an unapproved modification of the product.
Schneider Electric IT Worldwide
Customer Support
Customer support for this product is available at no charge in any of the following
ways:
• Visit the SEIT web site to access documents in the Knowledge Base and to
submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized web sites for specific countries, each of which provides
customer support information.
– www.apc.com/support/
Global support searching the Knowledge Base and using e-support.
• Contact the Customer Care Center by telephone or e-mail.
– Local, country-specific centers: go to www.apc.com/support/contact for
contact information.
For information on how to obtain local customer support, contact the Schneider Electric
representative or other distributors from whom you purchased your Schneider Electric
product.
© 2014 Schneider Electric. APC, the APC logo, NetBotz, InfraStruxure, and NetShelter are owned by
Schneider Electric Industries S.A.S., or its affiliated companies. All other trademarks are property of their
respective owners.
6/2014
990-5333A-001
3 …

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