72–TRAKTORAUDIO6–Manual
8 Troubleshooting
Theinformationprovidedinthischaptershouldhelpyoutosolvemostoftheproblemsyou
mayencounterwhileyouareusingtheTRAKTORAUDIO6.
8.1 SolvingHardware-relatedProblems
All Native Instruments products are extensively tested in real life situations during the de-
velopmentphase.However,ifyouencounteranyproblemswithyourhardware,pleasecheck
the following points:
• Verifythatyouhaveinstalledthelatestdriverandthelatestsoftwareupdate.Check
theNativeInstrumentswebsiteforfurtherinformation.
• MakesuretheTRAKTORAUDIO6interfaceisconnectedtoaUSB2.0portonyour
computer(seealso8.3).
• MakesuretheTRAKTORAUDIO6isconnecteddirectlytoaUSBportofthecomputer
andnotthroughaUSBhub(seealso8.3).
• TrychangingouttheUSBcable(seealso8.3).
• DisconnectallotherUSBdevicesfromthecomputer(exceptkeyboard/mouse).
• TryusinganotherUSBportonyourcomputer(seealso8.3).
Ifnoneofthesetipshelp,pleasecontactourTechnicalSupportteam.Thecontactinforma-
tionisavailableunderthefollowingURL:http://www.native-instruments.com/contactinfo. In
casetheTRAKTORAUDIO6needstobereturned,theTechnicalSupportteamatNative
Instruments will assign you an RA(ReturnAuthorization)number,whichisrequiredtohandle
yourreturn.PackagesreturnedwithoutthisRAnumberwillnotbecorrectlyidentiedand
assuchmightnotbeprocessedproperly.
8.2 HowtoCheckWhethertheTRAKTORAUDIO6Driversare
Installed Correctly
Windows
Open Start > All Programs > Native Instruments > TRAKTOR AUDIO6 Driver. There you will
ndthehelperapplicationControlPanel.Makesurethatthedeviceisconnectedtothecom-
puterandopentheControlPanel.Ifallthedrop-downmenusaregrayedout(i.e.,thereare
nopresetsinthepresetdrop-downlistandnosampleratevaluestochoosefrom)theremust
besomethingwrongwiththeconnection.IftheTRAKTOR AUDIO6 Driver entry in the Native
InstrumentsfolderoftheStartMenuismissing,thedriverismostprobablynotinstalled.
• Ifthedriverisnotinstalled,youcaninstallitasdescribedinchapter3.
• Ifthedriverisnotrecognized,checkyourUSB2.0connectionasdescribedinchapter8.3.