Chapter 4 Troubleshooting and FAQs Troubleshooting 69
The display is too dim
• The display brightness may be set too low. Use Motion Dashboard to brighten the
display. Open Motion Dashboard, tap Display, then move the brightness slider to the
desired level.
The display is unreadable or distorted
• The screen resolution and color quality may not be set correctly. Use Windows® Display
Properties to reset the display settings. From Windows® Control Panel, select Hardware
and Sound category. Under Display, change the resolution until the display appears
normal.
• The display driver may have been removed or become corrupted. Use Windows® Device
Manager to reinstall the driver. For more information, open Windows® Help and Support
and search for “update driver”.
To update the display device driver:
1. Make sure that the tablet is connected to a network.
2. In Control Panel, tap the System and Security category.
3. Select System.
4. Under System, select Device Manager.
5. Expand Display adapters.
6. Select the adapter and select Action > Update Driver Software.
7. Follow the on-screen instructions.
Touch or pen issues
The Tablet PC doesn’t respond to the pen I am using
• Use only the C5/F5-Series pen with the tablet. The Tablet PC doesn’t respond to other
digitizer pens, even Motion Computing pens for other models.
When I add an external display, touch input doesn’t appear on the desired display
• Run touch set up on the desired display. Make sure a keyboard is attached to your tablet
and then open Motion Dashboard. Tap Pen & Tablet, then tap Tablet PC Settings. Tap
the Display tab, then tap Setup next to “Configure your pen and touch displays.” Tap
Touch Input, then press the Enter key until you see the instructions appear on the
display that you want to use for touch input. Follow the on-screen instructions for
setting up touch on this display.
When I write, I inadvertently click the function button on the pen
• Try adjusting how you hold the pen. Avoid resting your finger on the function button.
You can also disable the function button. Open Motion Dashboard, then tap Pen &
Tablet. Tap Pen & Input Devices and tap the Pen Options tab. Clear the checkbox, “Use
the pen button as a right-click equivalent.”
