11
Troubleshooting
•No power or not heating up.
•Overheating or not getting hot enough.
•Not steaming or poor steam.
•Dripping from the holes in the soleplate.
•Tripping Electrics.
Problem Solution
•Steams continuously.
•The self clean is not working.
1.Check the fuse and the fuse rating (should be 13amp).
2.T
ry a different appliance in the socket as it may be the
socket that is at fault.
3.Check that the auto shut off has not operated.
4. Check the temperature dial has not been set to MIN.
1. Adjust the temperature dial to ensure the setting matches
that recommended on the garment or refer to the
“temperature guide” section.
2. Allow the iron to reach temperature and stabilise for 1-2
minutes if it has just been plugged in, or has just been
woken up from auto shut off.
1. There will be a short delay with a steam generator whilst the
steam travels from the base to the iron.
2. Check that there is enough water in the tank.
3. If the iron’s auto shut off feature has activated, wake up the
iron and allow it to reach temperature before using steam.
4. If the descale button is illuminated, perform a self-clean to
clear away limescale inside the iron (refer to “Self Clean”
section).
1. Ensure the temperature is set within the steam band (refer
to the “temperature guide” section). The iron will not be hot
enough to produce steam if the temperature is set too low.
2. The steam level should be set lower if the temperature is set
lower (refer to the “temperature guide” section) to prevent it
from dripping.
3. If the iron’s auto shut off feature has activated, wake up the
iron and allow it to reach temperature before using steam.
1. Try using a different socket.
2. Ensure there are no other appliances being used on the
same set of sockets as the iron.
1. It is normal for some residual steam to continue through the
soleplate for a short while after releasing the steam trigger.
2. The steam boost feature may have been activated by
pressing the steam trigger twice in quick succession. This
can be turned off by pressing the steam trigger again.
1. In order to perform a self clean, the descale button has to
be illuminated.
2. The unit must have cooled down enough. Please leave the
unit to cool down for longer and try again.
3. Ensure the water tank has enough water in it.
4. Ensure you are pressing and holding both the descale
button and the steam trigger at the same time until a beep
is heard.
