11
Troubleshooting
•No power or not heating up.
•Overheating or not getting
hot enough.
•Not steaming or poor steam.
•Dripping from the holes in
the soleplate.
•Tripping Electrics.
•Steams continuously.
Problem Solution
•The auto-clean does not
operate / the descale
indicator stays ON.
1.Check the fuse. Try a new fuse with the same rating.
2. Try a different appliance in the socket as it may be the socket
that is at fault.
3. Check that the auto shut off has not operated.
4. Ensure the iron is switched on by pressing the On/Off power
button.
1. Allow the iron to reach temperature and stabilise for 1-2
minutes if it has just been plugged in, or has just been woken
up from auto shut off.
1. Check that there is enough water in the tank.
2. If the iron’s auto shut off feature has activated, wake up the
iron and allow it to reach temperature before using steam.
1. If the iron’s auto shut off feature has activated, wake up the
iron and allow it to reach temperature before using steam.
2. Ensure the correct 50/50 water combination is used.
1. Try using a different socket.
2. Ensure there are no other appliances being used on the same
set of sockets as the iron.
1. The steam boost feature may have been activated by
pressing the steam trigger twice in quick succession. This
can be turned off by pressing the steam trigger again.
1. The unit must have completely cooled down before the
auto-clean will operate. Let it cool down overnight before
trying again.
2. The clean water tank must be filled to MAX with clean water
and connected properly.
3. The descale indicator will extinguish only after the auto-clean
process has been completed properly.
•The product occasionally
produces a pumping sound
during steam ironing.
1. This is normal and is caused by water being pumped through
the steam pump. The pump is controlled by the unit
automatically to keep the boiler up to pressure.
