7
Troubleshooting
•No power or not heating up. 1.Check the fuse. Try a new fuse with the same
rating.
2.T
ry a different appliance in the socket as it may be
the socket that is at fault.
3.Check the temperature dial has not been set to
MIN.
4.Ensure good connection between the iron and the
charging base.
5. Check if the iron has gone into auto shut-off. Try
re-activating it.
•Overheating or not getting hot enough. 1. Adjust the temperature dial to ensure the setting
matches that recommended on the garment or
refer to the “temperature guide” section.
2. Allow the iron to reach temperature and stabilise
for 1-2 minutes if it has just been plugged in or
re-activated from auto shut-off.
3. Return the iron onto the charging base every few
seconds to top up the heat.
•Not steaming or poor steam. 1. Check that there is enough water in the tank.
2. Allow the iron to reach temperature before using
steam.
3. Perform a self-clean to clear away limescale
inside the iron (refer to “Self Clean” section).
•Dripping from the holes in the soleplate. 1. Allow the iron to reach temperature before using
steam.
2. Return the iron onto the charging base every few
seconds to top up the heat.
•Tripping Electrics. 1. Try using a different socket.
2. Ensure there are no other appliances being used
on the same set of sockets as the iron.
•The filler cap is broken or does not close properly. 1. Call our helpline to order a new replacement filler
cap to be sent out.
Problem Solution
•The iron emits some white powder from
the soleplate.
•Leaking water.
1. If the iron is new, this is residue from
manufacturing materials and will diminish after
the first couple of uses.
2. If the iron has been used many times, this could
be a sign of limescale build-up and a self clean
should be performed. Please see “Maintaining
your iron” section.
1. Do not overfill the iron.
2. Ensure the filler cap is closed properly.
•The charging base indicator light remains on one
colour.
1. Check that the top of the charging base is clean,
dry and with no obstructions to obscure the
charging base sensor.
