Moneual guarantees a two(2) year funconality of this product (except baeries), with exclusion of the following limitaons.
This warranty is only eecve in the country in which it was bought.
Please keep following informaons ready when contacng our service.
MTG GmbH in Eschborn/ Germany is responsible for our customer service. Every customer request will be answered within 7 working days. The
warranty service takes place within 20 working days aer rst request. There’s no warranty claim for any devices of other manufacturers or devices
bought from non-authorised dealers.
→ For warranty service please rst contact your dealer.
Otherwise e-mail to: support@moneual.de
For devices in commercial use, there is no warranty claim.
Defects
Service
Within warranty time After warranty time
The Product works
demonstrably incorrect within
warranty time and without
customer debt.
DOA (Dead on arrival)
The product will be replaced by a
new one*‘** or refund.
An error occurs while first commissioning, latest 7 days after
delivery date.
The product will be replaced by a
new one or free repair. *‘**
An error occurs within 6 months after delivery date. Free repair*‘**
Ein Defekt tritt innerhalb von 4 Wochen nach Austausch an einem
Ersatzgerät auf.
Free repair*‘** or refund.
Multiple repair
three (3) times cause of same defect.
Product will be replaced*‘** or
refund of utility value*** + 10%
Paid repair
five (5) times cause of different defects.
MTG GmbH lost the product.
Refund of utility value*** + 10% or
offer for replacement product.
No spare parts available. Offer for replacement product
Repair is economically unviable.
Paid repair, free disposal or offer for
replacement product.
Defects cause of intent, misuse
or lack of maintenance by
customer.
Irreparable
Offer for replacement product or
free disposal.
Offer for replacement product or free
disposal.
Repairable Paid repair or free disposal. Paid repair or free disposal.
(While warranty me, MTG GmbH got several redress possibilies discreon in their own.)
* except shipping costs.
** Subsequent exchange, resale or replacement or rather a subsequent repair of the product will not lead to a renewal of warranty or to the beginning of a new warranty
period. Each parts of the product or other devices, which have been replaced, become property of MTG GmbH. For repair or replacement, new, as new or refurbished
products or parts can be used.
*** Value aer use:
If you submit a service applicaon and no defect can be found, MTG GmbH will have the right to raise a handling fee.
Please read the user’s manual aenvely before you contact customer service!
Cases without warranty claim:
- Product without defect - Defects caused by misuse or lack of maintenance. - Other Cases
- normal wear (f.ex. baeries, - Connecon to an inappropriate power grid - Force majeure
lter, wheels, brushes, mops and water tank) - Bumps or Falls - Life me of consumer
- Use of inadmissible cleaning supplies - Use of inadmissible cleaning supplies goods is expired
- Use of replacement or exchange parts, which are not - Damage caused by tried self-repair
provided or recommended by us. - Disregard of the user’s manual’s safety instrucons.
(water damage, stair fall, a.s.o.)
- Damage caused by improper packing
Limited Product Warranty
Warranty Service
Product Name
Purchase Date
Dealer
Model Name
Serial Number
Invoice Number
Two (2) years product warranty
Six (6) months baery warranty
Purchase date
Compensation for use
(% Of purchase price)
up to 6. Month 100%
7. – 12. Month 90%
13. – 18. Month 80%
19. – 24. Month 70%
info@moneual.eu www.moneual.eu
info@moneual.de www.moneual.de
MHW-600 user manual_영문.indd 9 2016-10-21 오후 1:40:52
