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Troubleshooting
The guides given in the following are to help you cope with typical problems that may arise. Should the problem remain or
if you require additional assistance with your DD100, please contact our technical customer service. Our specialists will be
pleased to assist you. In the attachment you will find all the necessary addresses and further technical specifications.
Problem Symptom Remedy
I can’t load images onto my PC. Faulty connection. Check all connecting cables.
Check that your camera is recognized
by the device manager and the driver is
correctly installed.
After downloading my pictures This could be because of an Hold the DD100 still until you hear
are out of focus. instantaneous delay between the the beep signal which confirms the
pressing of the shutter release and completion of the shot.
the recording of the image.
My images are blurred. Could be due to instantaneous Hold your DD1 steady until you
delay between the pressing hear the beep sound that indicates
of the release and the the shot has been taken.
shooting of the image.
The camera does not appear on Mac OS X does not recognize the Connect the DD100 to your Mac.
the Desktop under Mac OS. camera driver immediately. Switch the camera on and restart
the computer.
