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Information
If your DTR fails to respond
In very exceptional circumstances, your DTR may not respond as expected when switching it on.
If this does happen, it is most likely to have been caused by corruption of programmes stored on
your disk. This can occasionally cause the DTR to remain in standby mode or fail to respond to the
remote control while not displaying any picture. However, normal DTR operation can usually be
restored, by performing a reset as noted below.
WARNING
Resetting your DTR can cause all saved programmes to be lost.
These steps should only be taken after carefully checking all DTR connections and ensuring you
have working batteries in your DTR remote control.
Check the display on the front panel of your DTR.
Scenario 1 – No display
• Check the mains lead is properly inserted to the back panel.
• Check the wall socket works by plugging in another appliance.
• Check the fuse in the plug. Only replace with a 3A fuse complying with BS1362.
Ask an electrician for help if you are not sure what to check.
Scenario 2 – Solid red LED and no display
This means the DTR has encountered an error but it can usually be restored. The following sequence
will restore the settings of your DTR to the factory default and will retain your saved programmes.
• Unplug the mains power or switch off your DTR at the wall socket.
• Wait 5 seconds.
• Restore the power while pressing and holding the front panel button for 5 seconds.
PLS WAIT and then REVERT will be displayed.
• Wait 45 seconds for the DTR to complete the reset procedure.
• Select the DTR input on your TV and check for picture.
Scenario 3 – Solid red LED and PLS WAIT continuously displayed
This means the DTR has encountered an error and cannot be easily restored. The following sequence
will restore the settings for your DTR to the factory default and also delete all saved programmes
from the internal storage.
• Unplug the mains power or switch off your DTR at the wall socket.
• Wait 5 seconds.
• Restore the power and wait until the message ‘PLS WAIT’ disappears from the display then press
the front panel button. Wait until ‘FORMAT’ message is displayed and then release the button.
• Wait 45 seconds for the DTR to complete the reset procedure.
• Select the DTR input on your TV and check for picture.
Tuner conflict resolution
In some cases there may not be enough tuners for all the
functions your DTR is trying to perform, for example if
two recordings are taking place and you try to change
channels, you will see this pop-up menu. If you really
wish to change channels, go to the Planned Recordings
menu and cancel the recording. Pressing the RED button
will take you to the Planned Recordings menu.
Top Up TV Anytime conflict resolution
Watching live TV may conflict with the requirement to
record Top Up TV Anytime programmes. This may occur
if you are watching a programme when the Top Up TV
Anytime programmes start, you switch on your DTR while
Top Up TV Anytime programmes are being recorded or
you are watching a Top Up TV Anytime programme but
then try to change channels.
In the event of a conflict, you will see this pop-up. If you press the RED button, you will continue to
record the Top Up TV Anytime programmes, however, if you press the GREEN button the Top Up TV
Anytime recordings will be abandoned and your DTR will be considered to be in override mode.
Your DTR will remain in override mode for one hour or until it is placed in standby.
In the same way, if your DTR is trying to collect TV
listings or Top Up TV Anytime information, your DTR will
pop-up this warning. If you press the RED button, you
will continue to collect the required information,
however, if you press the GREEN button the task will be
abandoned.
By overriding this task, your DTR may fail to update the TV listings and as a consequence, may fail
to record Top Up TV Anytime programmes.
Loss of signal
If your DTR can not detect a signal, it will present this icon in the top centre of your TV screen. Check
all connections or refer to Reception Problems on page 30.
