R
Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (/ page 305).
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
R
You have access to a GSM network.
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The contract partner's GSM network cover‐
age is available in the respective region.
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The ignition is switched on so that vehicle
data can be transferred automatically.
Multimedia system:
4
Phone
5
ª Contacts
#
Call Mercedes me connect.
The call is made.
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be con‐
nected to a specialist at the Mercedes-Benz
Customer Center.
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
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To arrange a service appointment: select
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
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If you select Later after the service message
appears, the message is hidden and reap‐
pears at a later time.
Giving consent to data transfer during a
Mercedes me call
Requirements:
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A service call is active using the multimedia
system or the overhead control panel .
If the breakdown and Mercedes me connect
Concierge services are not activated on
Mercedes me, the Do you consent to the trans-
fer of your vehicle data and the vehicle's posi-
tion to the Mercedes-Benz Customer Center in
order to improve the processing of your request?
message appears.
#
Select Yes.
The relevant vehicle data is sent automati‐
cally.
Transferred data during a Mercedes me call
The data transferred during a Mercedes me call
depends on which service is selected in the
voice control system and whether Mercedes me
connect services are activated.
Multimedia system
305
