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Chapter 1: Contact Information
If you need support for your Magellan RoadMate 6000T and you wish to contact Thales, please use the following information
to direct your questions/comments to the proper person.
1.1 Technical Support
If you need technical assistance or “how-to” help, or if you have a technical question about the functionality of your
Magellan product, please contact us on the Internet at
www.magellangps.com or reach us by fax or by phone.
Our Technical Support phone representatives are available Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT. After
hours, you may leave a detailed voice mail message that will be returned within the next business day.
Telephone: (
866) 868-2259 or (909) 394-5000 (outside the United States)
You may also reach Technical Support by Fax:
(909) 494-7777 [Attn: Tech. Support]; or E-Mail:
magellansupport@thalesnavigation.com
1.2 Warranty Service
To obtain warranty service on your Magellan RoadMate 6000T, you must contact us for a return authorization (RA) before you
ship the product. Packages arriving at our dock without an RA will be refused.
To obtain an RA, simply contact our Technical Support group at: Telephone:
(866) 868-2259 or (909) 394-5000 (outside
the United States); Fax:
(909) 394-7050 [Attn: Tech. Support]; or E-Mail: magellansupport@thalesnavigation.com
1.3 Customer Service
If you need to order accessories or obtain unlock codes, you can call our Customer Service Department Monday through
Friday, 6:00 a.m. to 5:00 p.m. PST/PDT, or visit our Web site at
www.magellangps.com.
Telephone: (
866) 339-0488 or (909) 394-5000 (outside the United States); Fax: (909) 394-7078.
1.4 Registration
Please make sure to register your Magellan RoadMate 6000T at www.magellangps.com. By registering, you will be informed
of the latest product updates.
