- Obtain a Return Authorization Number from Mad Catz Technical Support
- Ship the product to Mad Catz at your expense for service
- Enclose a copy of the original sales receipt showing a purchase date
- Enclose a full return address with daytime and evening phone numbers
TECHNICAL SUPPORT
Online Support and User Guides: www.madcatz.com
North American E-mail: techsupport@madcatz.com
North American telephone: Available 8 A.M. to 4 P.M. Pacific Standard Time, Monday through Friday (excluding holidays) at 1.800.659.2287 (US only) or 1.619.683.2815 (outside US)
European E-mail: techsupporteurope@madcatz.com
European telephone: Available 9 A.M. to 5 P.M. Greenwich Mean Time, Monday through Friday (excluding bank holidays) at +44 (0) 8450-508418
You understand that your rights as a consumer may vary depending on where you reside and the local laws and regulations that apply, and that some or all of your rights may be different or some rights
or portions of the warranty may not apply to you. If you are unsure or have any questions about your rights, you should consult your own advisors or local consumer groups to determine the laws and
regulations that may apply to you.
If you are a resident of Australia or New Zealand, certain exclusions from this warranty apply, including exclusions of terms, conditions, warranties and terms set forth herein or implied by statute,
general law or custom of trade or usage, except for any “Non-excludable Condition” as that term is defined below and construed under the Australian Trade Practices Act 1974 (“TPA”) or, in the case
of consumers in New Zealand, the New Zealand Consumer Guarantees Act 1993 (“CGA”). Except for liability required by law or regulation in connection with any Non-excludable Condition, our liability
to you for any act or omission, whether arising in contract or tort, including negligence, or otherwise in connection with the controller or our agreement is hereby disclaimed and excluded. For these
purposes, “Non-excludable Condition” means any implied warranty, condition or guarantee the exclusion of which would contravene, in the case of Australian consumers, the TPA or, in the case of
consumers in New Zealand, the CGA or in either case, that would cause all or any part of any exclusion or limitation of liability or remedy to be void. For any breach of a Non-excludable Condition (other
than one implied by Section 69 of the TPA in Australia), your remedies are limited and, at our option, our liability is limited to either resupplying, replacing or repairing the controller or, at our option, paying
the cost of doing any of these.
You may have certain rights as a consumer with respect to the merchant or retail establishment where you purchased this controller. The exclusions, restrictions, terms and conditions set forth herein do
not affect or change the rights you may have under the laws that apply to your transaction(s) with such merchants or retail establishments.
DISCLAIMER OF OTHER WARRANTIES/REMEDIES:
If the game or any part thereof are damaged through modification, abuse, improper use, mistreatment, neglect or accident, any applicable warranty is rendered null and void and you will need to follow
the instructions that apply for returns after the warranty period.
EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE AND/OR TO THE EXTENT ANY PARTICULAR WARRANTIES OR RIGHTS MAY NOT BE DISCLAIMED OR LIMITED DUE TO THE LAWS
AND REGULATIONS WHERE YOU RESIDE, MAD CATZ AND ITS LICENSORS HEREBY DISCLAIM ALL WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO OTHER REPRESENTATION OR WARRANTY OF ANY NATURE OR KIND SHALL APPLY OR SHALL BE BINDING UPON OR OBLIGATE
MAD CATZ OR ITS LICENSORS.
WARRANTIES STATED HEREIN ARE OFFERED ONLY BY MAD CATZ, AND NOT HARMONIX MUSIC SYSTEMS, INC. OR ANY OF ITS AFFILIATES AND LICENSORS/LICENSEES.
If any warranties herein are incapable of being disclaimed because of the particular laws that apply to you, then such warranties applicable to this game are limited to the warranty period described
above that applies to you. In no event will Mad Catz, Harmonix Music Systems, Inc. or their respective affiliates and licensors/licensees be liable for any special, incidental, indirect or consequential
damages resulting from possession, use or malfunction of the game, including, without limitation, any controller, software or other part of the game, including damage to property, and to the extent
permitted by law, damages for personal injury, even if foreseeable or if Mad Catz, Harmonix Music Systems, Inc. or their respective affiliates and licensors/licensees have been advised of the possibil-
ity of such damages.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF EXCLUSIONS, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. IN EACH AND EVERY JURISDICTION,
MAD CATZ, HARMONIX MUSIC SYSTEMS, INC., AND/OR ITS LICENSORS/LICENSEES' LIABILITY SHALL BE LIMITED AND THE EXCLUSIONS SHALL BE CONSTRUED TO APPLY TO THE FULLEST EXTENT
PERMITTED BY LAW.
IMPORTANT BATTERY INFORMATION FOR WIRELESS CONTROLLERS:
• Use only fresh AA standard alkaline batteries.
• Replace all used batteries at the same time and with the same type of batteries.
• Be sure to replace the batteries correctly by matching the + and – as shown in the instruction manual and the controller’s battery compartment. Never insert batteries backwards.
• If you know that you will not be using the controller for an extended period of time, we recommend that you remove the batteries.
• Do not mix old and new or different types of batteries.
• Remove exhausted batteries from the controller.
• Supply terminals are not to be short circuited.
STORE AND DISPOSE OF BATTERIES AND ELECTRICAL/ELECTRONIC MATERIALS PROPERLY:
• Batteries may explode or leak or cause burn injury if recharged, disposed of in re, mixed with a different battery type, inserted backwards or disassembled.
• Never store, put or throw batteries into a ame or in a heated place.
• Do not carry batteries in your pocket or purse.
• Do not remove the battery label.
• Check your local laws, contact the proper government authorities or look under the Government listings of your local area directory to see if there are any special battery disposal instructions or
requirements that apply where you live. For rechargeable or other types of batteries, the manufacturer should provide proper disposal instructions and you should always read and follow the
manufacturer’s directions to avoid injury and damage and to comply with the laws and regulations protecting health, safety and the environment.
• There have been some studies which are considered by some to raise questions about the potential health effects of electrical and electronic equipment and some of the hazardous substances they
may contain. Always consult your own health care professionals who can advise you regarding your own health care needs in relation to use of the controller, batteries or other parts of the game.
• Consumers have a role to play in recycling. The waste bin symbol with a strike mark through it indicates you should not dispose of waste electrical/electronic equipment, including batteries, as
municipal or routine waste. Handle their disposal or recycling separately and properly.
CAUTIONS
• Use this unit only as intended.
• To prevent re or shock hazard, do not expose this unit to rain or moisture. Do not use within 30’of any water such as swimming pools, bathtubs, or sinks.
• To avoid electrical shock, do not disassemble. Refer servicing to qualied personnel only.
• Never insert objects of any kind, other than authorized items, into the product as they may touch dangerous voltage points or short out parts that could result in re or electrical shock.
• Stop using this unit immediately if you begin to feel tired or if you experience discomfort or pain in your hands and/or arms while operating the unit. If the condition persists, consult a doctor.
• Do not attempt to operate the unit in any way except with your hands. Do not bring the unit in contact with your head, face, or near the bones of any other part of your body.
• Avoid prolonged use of this unit. Take breaks every 30 minutes.
• Route all cords so that they are not likely to be walked on or tripped over. Make sure that cords are not placed in a position or areas where they may become pinched or damaged.
• Do not wrap cords around any part of anyone’s body.
FAQ
QUESTION: Is the Keyboard Controller backwards-compatible?
Answer: The Rock Band Keyboard Controller is not supported by previous Rock Band titles.
QUESTION: Is it okay to leave my wireless receivers plugged in even when the Wii console is off?
Answer: It’s best to remove your wireless receivers from the USB connectors when not in use.
QUESTION: How long should I hold down the sync buttons?
Answer: The sync buttons only require a quick press and release in order to start the sync process. As soon as you see the LED state change, you can
release pressure on the button.
QUESTION: What is that black port on the side of the Keyboard?
Answer: The Rock Band Keyboard Controller has built-in MIDI functionality that allows this peripheral to act as a MIDI controller when used with other
compatible devices. Please see www.madcatz.com/FAQ/rockband for more information about this feature and to download the MIDI manual.
PROBLEM: My Keyboard Controller keeps disconnecting.
Solution 1: Ensure there are no 2.4 GHz wireless devices around that could potentially interfere with your Rock Band 3 Keyboard Controller. Common
offending devices include cordless phones, Wi-Fi routers, and microwaves.
Solution 2: Make sure that the batteries are not jarring loose during play. A thin layer of duct tape, cardboard, or weather-stripping foam on the inside of
the battery door can help secure the batteries during insane solos.
PROBLEM: Overdrive does not engage when I tilt my Keyboard Controller.
Solution: Because it is designed to be played either on a level surface or while standing, there is no traditional “tilt” functionality in the Rock Band Key-
board. You can engage Overdrive by pressing the Sustain button, or by using any Rock Band kick pedal; simply plug the pedal into the 3.5 mm Overdrive
jack on the side of your Keyboard Controller and depress the pedal to engage.
PROBLEM: I cannot tell if my Keyboard Controller is synced to the Wii Console.
Solution: Follow the graphical instructions on the previous pages to sync your Keyboard Controller to the Wii Console. Remember, a successful sync
should result in a steady blue LED on the wireless receiver. If Rock Band 3 is running, the system will also assign the Keyboard Controller a player
number and illuminate the appropriate LED. If the system is still in the Wii HOME Menu, the LEDs will remain blank until the game is started.
PROBLEM: My Keyboard Controller isn’t working in the Wii HOME Menu and it hasn’t assigned me a controller number.
Solution: While the Keyboard Controller will sync up to the wireless receiver while the Wii console is in the Wii HOME Menu, you will need an active Wii
Remote to select Rock Band 3 and enter the game. Once the game is up and running, the Wii Console will assign your connected Keyboard Controller a
player number (1-4). At this time, you can put the Wii Remote away and navigate the in-game menus with the Keyboard Controller.
PROBLEM: The game is asking me for a microphone. I don’t want to be the singer.
Solution: If you want to play keyboard parts, sync the Keyboard Controller to your Wii Console, and then use it to navigate the in-game menus.
Since the Wii Remote is used to control the vocal players’ settings, when one is connected to the Wii console, the game will look for a microphone.
You should also be sure that the peripheral you are using is compatible with the software title you are playing. Please see www.madcatz.com/FAQ/rockband
for more information.
PROBLEM: I have multiple peripherals and I cannot plug them all in – there are only two ports!
Solution: Many of our Rock Band peripherals have wireless receivers that also have USB pass-throughs that will allow you to attach multiple
peripherals using only two USB connectors. Most powered USB hubs will expand your capabilities. Please remember to never "daisy chain" a Rock
Band wireless receiver that has a USB pass-through into another Rock Band hub with a USB pass-through. For examples of popular setups, please visit
www.madcatz.com/FAQ/rockband.
For service under the warranty, DO NOT return the game or any portion of the game (including the Keyboard) to any retail store, even if that is where you originally purchased it. Retailers are NOT part
of our authorized warranty support program. In the unlikely event you encounter a problem with any part of the game, please visit www.madcatz.com. This website contains detailed instructions on
how to take advantage of our warranty support program.ttt
90-DAY LIMITED WARRANTY (NORTH AMERICA ONLY)
Mad Catz warrants this product to be free from defects in materials and workmanship for the warranty period. This non-transferable, ninety (90) day limited warranty is only to you, the first end-user
purchaser. If a defect covered by this warranty occurs AND you have registered your product with Mad Catz AND you provide proof of purchase, Mad Catz, at its option, will repair or replace the product
at no charge.
The Mad Catz ninety (90) day limited warranty is available to North American customers. Your sole and exclusive remedy is repair or replacement of your Mad Catz product. In no event shall Mad Catz
liability exceed the original purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial, professional or commercial use; (c) if the product has
been tampered with or modified.
2-YEAR LIMITED WARRANTY (EUROPE ONLY)
Mad Catz warrants this product to be free from defects in materials and workmanship for the warranty period. This non-transferable, 2-year limited warranty is only to you, the first end-user purchaser. If
a defect covered by this warranty occurs AND you have registered your product with Mad Catz AND you provide proof of purchase, Mad Catz, at its option, will repair or replace the product at no charge.
The Mad Catz 2-year limited warranty is available to European customers. Your sole and exclusive remedy is repair or replacement of your Mad Catz product. In no event shall Mad Catz liability exceed
the original purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial, professional or commercial use; (c) if the product has been tampered
with or modified.
To receive warranty service you must:
- North America: call Mad Catz Technical Support at 1.800.659.2287 or 1.619.683.2815
- Europe: call Mad Catz Technical Support at +44 (0) 8450-508418
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