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INSTALLATION GUIDE GB
SEALED PELLET STOVE
STREAM COMFORT AIR 12 M2
STREAM COMFORT AIR 12 UP! M2
PART 2 - OPERATION AND CLEANING
Translation of original instructions
II
TABLE OF CONTENTS
TABLE OF CONTENTS .................................................................................................. II
15FIRST STARTUP .....................................................................................................3
16GRAPHIC PANEL .....................................................................................................4
17DISPLAYS ..............................................................................................................6
18OPERATING MODES ................................................................................................9
19SELECTING THE OPERATING MODES .......................................................................13
20MANUAL MODE ....................................................................................................14
21AUTO MODE .........................................................................................................15
22COMFORT MODE ...................................................................................................16
23OVERNIGHT MODE ...............................................................................................17
24TURBO MODE ....................................................................................................... 18
25  FANS ..................................................................................................................19
26SILENT MODE ....................................................................................................... 21
27START&STOP .......................................................................................................22
28CHRONOSLEEP .................................................................................................... 25
29  WIFI/WPS/BLUETOOTH ......................................................................................34
30SHUTDOWN .........................................................................................................37
31EXTRA DISPLAYS ..................................................................................................38
32USER MENU .........................................................................................................41
33PELLET LEVEL SENSOR ..........................................................................................46
34EXTERNAL THERMOSTAT ....................................................................................... 47
35SAFETY DEVICES ..................................................................................................48
36ALARMS ..............................................................................................................49
37RECOMMENDATIONS FOR SAFE USE .......................................................................56
38CLEANING ...........................................................................................................57
39TROUBLESHOOTING .............................................................................................68
40CIRCUIT BOARD ...................................................................................................71
3
15-FIRST START-UP
Technical Dept. - All rights reserved - Reproduction prohibited
WARNINGS BEFORE IGNITION
GENERAL WARNINGS
Remove all parts that may burn from the brazier and the glass (manual, various adhesive labels or any polystyrene).
Check that the brazier is positioned correctly and rests properly on the base.
The rst ignition may not be successful as the feed screw is empty and does not always manage to load the brazier
with the required amount of pellets in time to light the ame.
CLEAR THE FAILED IGNITION ALARM FROM THE STOVE PANEL OR APP.
REMOVE THE PELLETS LEFT IN THE BRAZIER AND REPEAT IGNITION.
If, after repeated attempts, the ame fails to ignite, despite a regular ow of pellets, check the correct positioning of the brazier, which
must rest snugly against the slots. If no anomaly is found during this inspection, there may be a problem with the product components
or installation may not be correct.
REMOVE THE PELLETS FROM THE BRAZIER AND CONTACT AN AUTHORISED TECHNICIAN.
Do not touch the stove during the rst start-up, as it is during this phase that the paint sets. If you touch the paint,
you may expose the steel surface.
It is good practice to ensure eective ventilation in the room during the initial start-up, as the stove will emit some
smoke and smell of paint.
If necessary, touch up the paint with the spray can of the specic colour.
Do not stand close to the stove and, as mentioned, air out the room. The smoke and smell of paint will disappear after about an hour of
operation, however, they are not harmful in any case.
The product will be subject to expansion and contraction during the start-up and cooling stages, therefore slight
creaking noises may be heard. This is perfectly normal as the structure is made of laminated steel and must not be
considered a defect.
Upon rst ignition, for the rst pellet hopper, it is recommended to start the stove at maximum power so that the structure and the
smell of the paint settle more quickly.
It is recommended to install the ceramic or serpentine stone cladding after the rst successful ignition.
DO NOT EXPECT HEATING EFFICIENCY IMMEDIATELY!!!
4
16-GRAPHIC PANEL
MAESTRO GRAPHIC PANEL
The “foldaway panel is located at the back of the product. Grasp the panel at the sides with your hand and lift it. The panel will block in
the raised position. The display is graphic only while the controls are “soft touch
Attention! It is advisable to put the panel in the “HIDDEN” position while loading the pellet.
5
16-GRAPHIC PANEL
Technical Dept. - All rights reserved - Reproduction prohibited
KEY FUNCTIONS
CONTROL AND MENU SCROLLING KEYS FAN CONTROL MENU
NAVIGATION IN THE DIFFERENT OPERATING
MODES (PROGRAMMES)
ON/OFF AND CONFIRMATION OF MENU
CHOICES
START&STOP ENABLING/DISABLING
GRAPHIC DISPLAY
CHRONO/SLEEP ENABLING/DISABLING
6
17-DISPLAYS
DISPLAY AT FIRST PRODUCT IGNITION
The display shows an additional sequence to that described in the following paragraph only when the product is rst powered up. This
additional sequence makes it possible to adjust/conrm the current date and time (to make the adjustment later, see the dedicated user
menu paragraph).
DISPLAY UPON SUBSEQUENT PRODUCT FEEDING
Each time the product is powered, the display shows the following sequence:
The Bluetooth sensor (if active) will search for the previously paired devices (see the Bluetooth chapter).
45
32-USER MENU
Technical Dept. - All rights reserved - Reproduction prohibited
EXTERNAL THERMOSTAT
If an external thermostat is connected, it is no longer possible to indicate the room temperature recorded by the local probe and adjust
the intended temperature from the panel.
The display will therefore be shown in AUTO/COMFORT/OVERNIGHT mode:
ON indicates that the thermostat contact is CLOSED and there is
a power demand.
Therefore the product will run at maximum power until the
temperature is reached and then it will reduce its operation to
minimum.
OFF indicates that the thermostat contact is OPEN and there is NO
power demand.
Therefore the stove will run at minimum until the temperature
drops below the temperature set on the external thermostat.
ON indicates that the thermostat contact is CLOSED and there is
a power demand and therefore the stove will run at maximum
power until the temperature is reached and it will then turn o
according to the START&STOP logics.
In this case, since the temperature hysteresis cannot be managed
(managed by the external thermostat), the reaction times for
restarting or switching o from START&STOP are only linked to the
INPUT/OUTPUT delays from the status (see Chap. START&STOP).
OFF indicates that the thermostat contact is OPEN and there is
NO power demand and therefore the stove will run at minimum
power until the START&STOP INPUT time is satised.
In this case, since the temperature hysteresis cannot be managed
(managed by the external thermostat), the reaction times for
restarting or switching o from START&STOP are only linked to the
INPUT/OUTPUT delays from the status (see Chap. START&STOP).
START&STOP).
1
8
2
3
7
5
4
14
16
910
13
15
6
11
12
15
J
K
s
t
46
33-PELLET LEVEL SENSOR
ASSEMBLING PELLET LEVEL SENSOR (optional)
The pellet sensor is a low fuel indicator that warns the
user that the pellets are nishing.
With the hopper empty, lift the pellet loading cover and
manually remove the cap J” tted inside, then insert the
pellet level sensor “K” from inside the hopper.
The sensor is locked to the tank by externally mounting
the seal “s” and rmly securing it with the ring nut “t”.
The sensor must then be connected to position 15 on the
circuit board with the cable supplied.
1
8
2
3
7
5
4
14
16
910
13
15
6
11
12
47
34-EXTERNAL THERMOSTAT
Technical Dept. - All rights reserved - Reproduction prohibited
EXTERNAL THERMOSTAT CONNECTION (OPTIONAL)
To connect the external thermostat, disconnect the room probe from the terminal in position 11 of the circuit board and connect the wiring
of the external thermometer.
48
35-SAFETY DEVICES
SAFETY DEVICES
The product is tted with the following safety devices.
SMOKE TEMPERATURE PROBE
This detects the temperature of the smoke, thereby enabling starting or stopping the product when the smoke temperature drops below
the preset value.
PELLET HOPPER TEMPERATURE PROBE
If the temperature exceeds the preset safety value, it immediately stops the product, which must cool down before the stove is restarted.
ELECTRICAL SAFETY
The product is protected against power surges by a general fuse located in the power panel on the back. Other fuses that protect the circuit
boards are located on the said boards.
SMOKE FAN BREAKAGE
If the fan stops, the circuit board promptly blocks the supply of pellets and the alarm is displayed.
GEAR MOTOR BREAKAGE
If the gear motor stops, the product switches o and the relative alarm is displayed.
TEMPORARY POWER CUT
If a power cut occurs during operation, the product automatically sets itself in cooling mode when the power is restored and then it
restarts.
FAILED IGNITION
If no ame lights during start-up, the product will go into alarm conditions.
IT IS FORBIDDEN TO TAMPER WITH THE SAFETY DEVICES.
It is possible to restart the product and therefore restore the automatic operation of the probe only after having eliminated the cause that
triggered the safety system. This manual will help you understand which anomaly has occurred, and explain how to intervene according
to the alarm message displayed on the appliance.
49
36-ALARMS
Technical Dept. - All rights reserved - Reproduction prohibited
ALARMS
In the event of an alarm, the crown turns red for “attention”.
The symbol and the alarm code appear.
The button turns red and ashes very fast
All other keys are disabled.
PLEASE NOTE Press the button for at least 3” to reset the alarm.
50
36-ALARMS
ALARM SIGNALLING
If an operating anomaly occurs the stove starts switching o due to the alarm.
The following table describes the possible alarms indicated by the stove, associated to the respective code that appears on the emergency
panel and helpful tips to solve the problem.
MESSAGE ON DISPLAY TYPE OF PROBLEM SOLUTION
A01
FAILED IGNITION
The ame does not ignite Check the level of pellets in the hopper.
Check that the brazier is correctly positioned in its seat
and has no deposits or unburnt material.
Make sure the glow plug warms up.
Carefully empty and clean the brazier before restarting.
A02
NO FLAME
The re goes out abnormally Check the level of pellets in the hopper.
Check that the brazier rests correctly in its seat and has no
visible deposits of unburnt pellets.
A03
PELLET SAFETY
The temperature of the pellet hopper
exceeds the required safety threshold.
The structure overheats due to reduced
heat dissipation.
The structure is too hot because the product has been
used for too long at the maximum power or there is poor
ventilation. When the stove is cold enough, press the
button for at least 3" to reset the alarm. Once the alarm is
cleared, the product can be switched on normally.
A04
SMOKE OVERTEMPERA
TURE
The temperature of the exhaust smoke has
exceeded certain preset safety limits.
The stove switches o automatically. Let the stove cool
down for a few minutes and then switch it on again.
Check the smoke expulsion and verify the type of pellets
used according to the instructions found in Chap. 2 of this
manual.
A05
OBSTRUCTION
Flue clogged - wind. Check the smoke duct and make sure the door is closed.
The smoke extractor fails to guarantee
sucient primary air, required for correct
combustion.
Draught diculties or clogged brazier.
Check whether the brazier is clogged and clean it, if
necessary.
Check, and if necessary clean, the smoke duct and the air
inlet.
A08
FUMES MOTOR FAULT
Abnormal operation of smoke fan Check cleanliness of the smoke fan compartment and
check whether dirt is blocking it. If this is not enough, the
smoke fan is faulty. Contact an authorised service centre
to have it replaced.
A09
THERMOCOUPLE FAULT
The smoke probe is faulty and does not
detect the exhaust smoke temperature
properly.
Contact an authorised service centre to have the
component replaced.
A11
FEED SCREW FAULT
Pellet supply fault Contact an authorised service centre to have the
component replaced.
51
36-ALARMS
Technical Dept. - All rights reserved - Reproduction prohibited
A12
GEAR MOTOR SENSOR
FAULT
Faulty gear motor driving sensor (PWM) Contact an authorised service centre.
A13
BOARD TEMPERATURE
FAULT
Electronic control unit overheating The structure is too hot because the product has been
used for too long at the maximum power or there is poor
ventilation. When the stove is cold enough, press the
button for at least 3" to reset the alarm. Once the alarm is
cleared, the product can be switched on normally.
A14
ACTIVE SENSOR FAULT
Faulty air ow rate sensor This alarm blocks the stove and can be reset from the
App. If the sensor is faulty, the alarm appears once
again. Contact an authorised service centre to have the
component replaced.
A17
FEED SCREW LOCKED
ALARM
Blocked feed screw due to clogged pellets
or a foreign body
The feed screw is not unblocked even after the feed screw
unblocking procedure indicated by the software has been
carried out (rotating the gear motor in both directions).
Try to remove the pellets and/or foreign body with an
extractor or call an authorised service centre to perform
this operation.
A21
PRESSURE SWITCH
Stove door open Close the door
Fuel loading hatch open Close the hatch.
Lower the fuel level in the hopper.
Air pressure switch Draught diculties or clogged brazier.
Check whether the brazier is clogged by deposits and
clean it, if necessary.
Check and if necessary clean the smoke duct and air inlet.
A22
ROOM PROBE FAILURE
Room probe anomaly Contact an authorised service centre to have the
component replaced.
POPUP Disconnected Wi-Fi probe Make sure the device has charged batteries
Replace the batteries and restart the device connection
procedure
POPUP Alarms From the App, it is possible to receive a message
regarding the alarms that cannot be reset from the App,
such as A01, A02, A03, A05, A21, but which can only be
reset from the stove’s panel. After resetting the alarm
from the panel, reset the message from the App.
52
36-ALARMS
Mechanical stove block
The following conditions may cause the mechanical stove block:
• Structure overheating (“A03”)
• Smoke overheating (“A04”)
• During stove operation air entered the combustion chamber or there is an obstruction in the ue (“A05”)
Only alarm A21 emits an intermittent beep as long as the alarm is active. In this situation, the automatic shut-down sequence is activated.
When this sequence is initiated, any attempt to restart the system will be ineective. The display signals the cause of the blockage.
SOLUTIONS:
If “A03 appears: the structure is too hot because the product has been used for too long at the maximum power or there is poor ventilation.
When the stove cools down suciently, clear alarm A03 on the stove panel. Once the alarm is cleared, the product can be switched on
normally.
If “A04 appears: The stove switches o automatically. Let the stove cool down for a few minutes and then switch it on again. Check the
smoke expulsion and verify the type of pellets used according to the instructions found in the specic chapter of the manual.
If “A05 appears: the door has been left open for too long or a signicant amount of air has entered (e.g. missing smoke fan inspection
cap). If these causes are excluded, check and if necessary clean the smoke duct and ue (it is recommended for this operation to be carried
out by an MCZ qualied technician).
The product can be switched on again only after having eliminated the cause permanently.
53
36-ALARMS
Technical Dept. - All rights reserved - Reproduction prohibited
If alarm A21 is triggered often, please note that:
A21
PRESSURE
SWITCH
Stove door open Close the door
Fuel loading hatch open Close the hatch.
Lower the fuel level in the hopper.
Air pressure switch Draught diculties or clogged brazier.
Check whether the brazier is clogged by deposits and clean it, if
necessary.
Check and if necessary clean the smoke duct and air inlet.
it is required to check some points to verify the cause of the problem and potentially operate on some adjustments and/or safety devices
to restore correct operation of the product.
However please note that all adjustments and alterations aecting the operational safety devices, must only be performed if THE
PRODUCT IS INSTALLED IN COMPLIANCE WITH THE STANDARDS AND LAWS IN FORCE AND IF IT IS SERVICED PROPERLY BY AUTHORISED AND
SPECIALISED PERSONNEL. Alterations performed randomly, to ensure operation of the product even under non-compliant conditions, can
cause serious damage to property and injuries to people.
Attention!
The adjustments must only be carried out by authorised and qualied personnel under their responsibility and
by checking the conformity of the installation beforehand. The manufacturer declines all liability for damage to
property or injuries to people if the safety devices are altered.
All liability for improper use of the product is entirely borne by the user and relieves the manufacturer from any civil
and criminal liability.
Series of stoves equipped with a pressure switch installed on the hopper with the sampling point positioned on the bottom, to the right of
the gear motor. This system protects the whole system ensuring airtightness of the stove throughout its duration.
It is important to understand that the pressure switch can be triggered with each signicant drop in negative pressure and may be due to:
• Flue clogging.
• The presence of a foreign body in the ue (birds, nests, clogged grilles, etc.).
• Wind coming through the ue because it is unprotected or the installation was wall-mounted or required no ue.
• Cold air draught down the ue.
• A damaged pressure switch.
• Blocked membrane inside the pressure switch because soot or pellet dust got in.
• The pellet hopper is open or ajar for more than 60 seconds (60 seconds is the estimated time to reload the hopper).
• Pellets trapped between the hopper cover and the hopper, which prevents the gasket from sealing.
• Broken/worn hopper cover gasket.
• The gasket between the feed screw and the boiler is damaged or positioned incorrectly.
• Fire door is open or the gasket is worn.
• Clogged lateral smoke exchangers.
• Inspection caps with gaskets installed incorrectly after maintenance.
• Feed screw clogged by compressed pellets at the top.
• The installation is compliant and the ue/smoke tting does not generate obvious obstructions which can stop the release of smoke,
such as: long horizontal sections (over 3 metres), uninsulated smoke ducts, “wall-mounted” smoke exhaust without proper terminals
(installation regulated and permitted in France only [ZONE 3])
• Internal air extraction or recirculation systems (e.g. VMC systems) that generate internal negative pressure exceeding the value
required by law (not exceeding 4 Pa)
• Installed without combustion air ducting, it is crucial to check that there is an ecient air inlet dedicated to the stove, according to
the specications referred to in chapter 2 of this manual.
The circuit board has also been equipped with an automatic device with a timer and contactors which increase the RPM of the smoke
extractor so as to restore the negative pressure inside the hopper and therefore the pressure switch, if the cover is opened for top-up or if
there is an immediate or occasional pressure drop such as gusts of wind outside. If the pressure drop lasts for more than 60 seconds, the
product goes into alarm status (A05 or A18)
H
x
E
E
x
H
65
38-CLEANING
Technical Dept. - All rights reserved - Reproduction prohibited
CLEANING THE SMOKE EXPULSION SYSTEM AND GENERAL CHECKS
Clean the smoke outlet system, especially around the Tee ttings, elbows and any horizontal sections of the smoke duct.
For information on periodically cleaning the ue, contact a skilled chimney sweep.
Check the seal of the ceramic bre gaskets on the door of the stove. If necessary, order new replacement gaskets from the retailer or
contact an authorised service centre to carry out the operation.
ATTENTION:
The frequency with which the smoke outlet system is cleaned depends on the use of the stove and the type of
installation.
We recommend relying on an authorised service centre for end-of-season cleaning and maintenance, as they will
carry out all of the previously mentioned work and inspect the stove components.
REAR OUTLET
Proceed in the same way for both rear and top smoke
outlet versions.
When the side panel has been taken down, clean the
smoke pipe.
Take out screw “x and remove cap H and gasket E”.
Then clean the pipe, cap H and if necessary, change
gasket “E”.
TOP OUTLET
3

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