Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
CLOSE OTHER SOFTWARE
Close all programs not being used.
CHANGE THE SCANNING RESOLUTION TO A LOWER VALUE
1 Load an original document facedown on the scanner glass.
2 From the desktop, double-click the Productivity Studio icon.
3 From the Welcome Screen, click Scan.
4 Click Custom Settings.
5 From the Scan Resolution drop-down list, select a lower scan resolution.
6 Click Start.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
CHECK MESSAGES
If an error message is displayed, see “Error messages on the printer display” on page 250.
CLEAN THE SCANNER GLASS
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
ADJUST THE QUALITY OF THE SCAN
1 Load an original document facedown on the scanner glass.
2 From the desktop, double-click the Productivity Studio icon.
3 From the Welcome screen, click Scan.
4 Click Custom Settings.
5 Select a higher scan resolution.
6 Click Start.
REVIEW STEPS TO IMPROVE PRINT QUALITY
See “Improving print quality” on page 203.
ARE YOU SCANNING FROM PHOTO OR GLOSSY PAPER, A MAGAZINE, OR A NEWSPAPER?
If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Removing wavy
patterns from scanned photos, magazines, or newspapers” on page 125.
Troubleshooting
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