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3500-4500 Series
User's Guide
March 2007 www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2007 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550
Important safety information
Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply
cord.
Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of
some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
SAVE THESE INSTRUCTIONS.
Operating system notice
All features and functions are operating system-dependent. For complete descriptions:
Windows users—See the User's Guide.
Macintosh users—If your product supports Macintosh, see the Mac Help installed with the printer software.
Contents
Finding information about the printer..........................................................................9
Setting up the printer...................................................................................................12
Checking the box contents................................................................................................................12
Installing another language control panel..........................................................................................13
Networking the printer.................................................................................................14
Installing the printer on a network......................................................................................................14
Installing an internal wireless print server..........................................................................................14
Finding your MAC address................................................................................................................15
Learning about the printer..........................................................................................16
Understanding the parts of the printer...............................................................................................16
Using the control panel buttons and menus......................................................................................17
Using the control panel...............................................................................................................................17
Using the Copy menu ................................................................................................................................. 19
Using the Scan menu .................................................................................................................................20
Using the Photo Card menu .......................................................................................................................21
Using the PictBridge menu .........................................................................................................................22
Using the Settings menu ............................................................................................................................23
Saving settings ........................................................................................................................................... 25
Learning about the software.......................................................................................27
Using the printer software..................................................................................................................27
Using the Lexmark Imaging Studio....................................................................................................27
Using the Solution Center..................................................................................................................28
Using Printing Preferences................................................................................................................30
Opening Printing Preferences ....................................................................................................................30
Using the Printing Preferences tabs ........................................................................................................... 30
Using the Save Settings menu ...................................................................................................................31
Using the I Want To menu.......................................................................................................................... 31
Using the Options menu.............................................................................................................................31
Using the Toolbar..............................................................................................................................31
Resetting printer software settings to defaults..................................................................................32
Loading paper and original documents.....................................................................34
Loading paper....................................................................................................................................34
Loading various paper types.............................................................................................................34
Loading original documents on the scanner glass............................................................................37
3
Printing.........................................................................................................................39
Printing a document...........................................................................................................................39
Printing high-quality graphics............................................................................................................39
Printing a Web page..........................................................................................................................39
Printing photos or images from a Web page.....................................................................................40
Printing collated copies......................................................................................................................41
Printing the last page first (reverse page order)................................................................................41
Printing transparencies......................................................................................................................41
Printing envelopes.............................................................................................................................41
Printing cards.....................................................................................................................................42
Printing multiple pages on one sheet................................................................................................42
Printing files from a memory card or flash drive................................................................................43
Working with photos...................................................................................................44
Retrieving and managing photos.......................................................................................................44
Inserting a memory card............................................................................................................................. 44
Inserting a flash drive ................................................................................................................................. 45
Transferring photos from a memory device to the computer using the control panel.................................46
Transferring all photos from a memory card using the computer ...............................................................46
Transferring selected photos from a memory card using the computer ..................................................... 47
Transferring all photos from a CD or flash drive using the computer ......................................................... 47
Transferring selected photos from a CD or flash drive using the computer ............................................... 48
Transferring photos from a memory card to a flash drive........................................................................... 48
Printing photos using the control panel.............................................................................................49
Printing photos stored on a memory device using the proof sheet.............................................................49
Printing all photos....................................................................................................................................... 50
Printing photos by number.......................................................................................................................... 50
Printing photos by date range..................................................................................................................... 51
Printing photos using color effects.............................................................................................................. 51
Printing photos from a digital camera using DPOF .................................................................................... 52
Using a PictBridge-enabled digital camera to control printing photos ........................................................ 52
Printing photos using the computer...................................................................................................53
Viewing / Printing photos from the Photo Library .......................................................................................53
Printing photos from a media device using the computer........................................................................... 54
Printing Photo Packages ............................................................................................................................ 54
Creating photo projects.....................................................................................................................54
Creating Photo Greeting Cards .................................................................................................................. 54
Creating a Photo Slideshow ....................................................................................................................... 55
Printing an image as a multiple-page poster ..............................................................................................56
Copying.........................................................................................................................57
Making a copy...................................................................................................................................57
Adjusting copy quality........................................................................................................................57
4
Copying photos..................................................................................................................................58
Making borderless copies using the control panel............................................................................58
Making a copy lighter or darker.........................................................................................................59
Collating copies using the control panel............................................................................................59
Repeating an image on one page.....................................................................................................60
Enlarging or reducing an image........................................................................................................60
Copying a document using the computer..........................................................................................61
Copying a photo using the computer.................................................................................................62
Scanning.......................................................................................................................63
Scanning a document........................................................................................................................63
Scanning to a computer over a network............................................................................................63
Scanning a document using the computer........................................................................................64
Scanning text for editing....................................................................................................................64
Scanning images for editing..............................................................................................................65
Scanning a photo to the Photo Library..............................................................................................65
Scanning multiple photos at one time using the computer................................................................65
Scanning documents or images for e-mailing...................................................................................66
Removing wavy patterns from scanned photos, magazines, or newspapers...................................66
Customizing scan settings using the computer.................................................................................67
Faxing...........................................................................................................................68
Sending a fax using the software......................................................................................................68
Receiving a fax automatically............................................................................................................69
Maintaining the printer................................................................................................70
Changing print cartridges..................................................................................................................70
Removing a used print cartridge................................................................................................................. 70
Installing print cartridges.............................................................................................................................70
Achieving better print quality.............................................................................................................72
Improving print quality ................................................................................................................................ 72
Aligning print cartridges .............................................................................................................................. 72
Cleaning the print cartridge nozzles ........................................................................................................... 72
Wiping the print cartridge nozzles and contacts ......................................................................................... 73
Preserving the print cartridges...........................................................................................................74
Cleaning the scanner glass...............................................................................................................74
Ordering supplies..............................................................................................................................74
Ordering print cartridges............................................................................................................................. 74
Ordering paper and other supplies ............................................................................................................. 75
Using genuine Lexmark print cartridges............................................................................................75
Refilling a print cartridge....................................................................................................................76
5
Recycling Lexmark products.............................................................................................................76
Troubleshooting...........................................................................................................77
Setup troubleshooting........................................................................................................................77
Incorrect language appears on the display................................................................................................. 77
Power button is not lit ................................................................................................................................. 78
Software does not install ............................................................................................................................ 78
Page does not print .................................................................................................................................... 79
Cannot print from digital camera using PictBridge ..................................................................................... 80
Print troubleshooting..........................................................................................................................81
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera......................81
Improving print quality ................................................................................................................................ 82
Poor text and graphic quality ...................................................................................................................... 83
Poor quality at the edges of the page......................................................................................................... 84
Print speed is slow...................................................................................................................................... 85
Partial document or photo prints.................................................................................................................85
Photo smudges........................................................................................................................................... 85
Ink levels seem incorrect ............................................................................................................................ 85
Ink levels seem to go down too quickly ...................................................................................................... 86
Copy troubleshooting.........................................................................................................................86
Copier does not respond ............................................................................................................................86
Scanner unit does not close ....................................................................................................................... 86
Poor copy quality ........................................................................................................................................ 87
Partial document or photo copies ............................................................................................................... 88
Scan troubleshooting.........................................................................................................................88
Scanner does not respond ......................................................................................................................... 88
Scan was not successful ............................................................................................................................89
Scanning takes too long or freezes the computer ...................................................................................... 89
Poor scanned image quality ....................................................................................................................... 89
Partial document or photo scans ................................................................................................................ 90
Cannot scan to a computer over a network................................................................................................ 90
Jams and misfeeds troubleshooting..................................................................................................90
Paper jam in the printer ..............................................................................................................................90
Paper jam in the paper support .................................................................................................................. 91
Paper or specialty media misfeeds............................................................................................................. 91
Printer does not feed paper, envelopes, or specialty media....................................................................... 91
Banner paper jams ..................................................................................................................................... 92
Memory card troubleshooting............................................................................................................92
Memory card cannot be inserted ................................................................................................................ 93
Nothing happens when memory card is inserted ....................................................................................... 93
Error messages.................................................................................................................................94
Alignment Error...........................................................................................................................................94
Black Ink Low / Color Ink Low / Photo Ink Low........................................................................................... 94
Cartridge Error (1102, 1203, 1204, or 120F).............................................................................................. 94
Clear Carrier Jam ....................................................................................................................................... 95
6
Computer not connected ............................................................................................................................ 96
Could not detect a proof sheet ................................................................................................................... 96
Error 1104................................................................................................................................................... 96
Left Cartridge Error / Right Cartridge Error................................................................................................. 97
Left Cartridge Incorrect / Right Cartridge Incorrect..................................................................................... 97
Left Cartridge Missing / Right Cartridge Missing ........................................................................................ 97
Memory Failure........................................................................................................................................... 97
No images have been selected .................................................................................................................. 98
No photo/paper size selection has been made ..........................................................................................98
No proof sheet information .........................................................................................................................98
No valid photo image files detected............................................................................................................ 98
Only one photo enhancement may be chosen at a time ............................................................................ 98
Only one photo/size selection can be chosen at a time ............................................................................. 98
Photo size error. Photo must fit on page. ................................................................................................... 99
PictBridge communications error................................................................................................................ 99
Please remove the camera card................................................................................................................. 99
Some photos removed from card by host................................................................................................... 99
There is a problem reading the memory card............................................................................................. 99
Settings are not saved.......................................................................................................................99
Change time-out settings............................................................................................................................ 99
Save settings for future jobs ....................................................................................................................... 99
Resetting to factory default settings..................................................................................................99
Removing and reinstalling the software..........................................................................................100
Notices........................................................................................................................101
Edition notice...................................................................................................................................101
Power consumption.........................................................................................................................103
Index............................................................................................................................105
7
8
Finding information about the printer
Quick Setup sheet
Description Where to find
The Quick Setup sheet gives you instructions for
setting up hardware and software.
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
Getting Started booklet
Description Where to find
The Getting Started booklet gives you instructions for
setting up the printer and some basic instructions for
using the printer.
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
1 From the Finder desktop, double-click the
Lexmark 3500-4500 Series folder.
2 Double-click the printer Help icon.
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
User's Guide
Description Where to find
The User's Guide gives you instructions for using the
printer and other information such as:
Using the software (on Windows operating systems)
Loading paper
Printing
Working with photos
Scanning (if supported by your printer)
Making copies (if supported by your printer)
Faxing (if supported by your printer)
Maintaining the printer
Connecting the printer to a network (if supported by
your printer)
Troubleshooting problems with printing, copying,
scanning, faxing, paper jams, and misfeeds
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
1 From the Finder desktop, double-click the Lexmark
3500-4500 Series folder.
2 Double-click the printer Help icon.
When you install the printer software, the User's Guide
will be installed.
1 Click Start Programs or All Programs
Lexmark 3500-4500 Series.
2 Click User's Guide.
If the link to the User's Guide is not on your desktop,
follow these instructions:
1 Insert the CD.
The installation screen appears.
Note: If necessary, click Start Run, and then type
D:\setup, where D is the letter of your CD-ROM
drive.
2 Click View User's Guide (including Setup
Troubleshooting).
3 Click Yes.
An icon of the User's Guide appears on your
desktop, and the User's Guide appears on the
screen.
You can also find this document on the Lexmark Web
site at www.lexmark.com.
9
Help
Description Where to find
The Help gives you instructions for using the software, if
your printer connects to a computer.
While in any Lexmark software program, click Help,
Tips Help, or Help Help Topics.
Lexmark Solution Center
Description Where to find
The Lexmark Solution Center software is included on
your CD. It installs with the other software, if your printer
connects to a computer.
To access the Lexmark Solution Center:
1 Click Start Programs or All Programs
Lexmark 3500-4500 Series.
2 Select Lexmark Solution Center.
Customer support
Description Where to find (North America) Where to find (rest of world)
Telephone support
Call us at
US: 1-800-332-4120
Monday–Friday (8:00 AM–11:00 PM ET)
Saturday (Noon–6:00 PM ET)
Canada: 1-800-539-6275
English Monday–Friday (8:00 AM–
11:00 PM ET)
Saturday (Noon–6:00 PM ET)
French Monday–Friday (9:00 AM–7:00 PM
ET)
Mexico: 001-888-377-0063
Monday–Friday (8:00 AM–8:00 PM ET)
Note: Support numbers and times may change
without notice. For the most recent phone
numbers available, see the printed warranty
statement that shipped with your printer.
Telephone numbers and support hours vary
by country or region.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that shipped with your printer.
E-mail support
For e-mail support, visit our Web site:
www.lexmark.com.
1 Click CUSTOMER SUPPORT.
2 Click Technical Support.
3 Select your printer family.
4 Select your printer model.
5 From the Support Tools section, click e-
Mail Support.
6 Complete the form, and then click Submit
Request.
E-mail support varies by country or region,
and may not be available in some instances.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that shipped with your printer.
10
3 Press .
4 Press or repeatedly until the submenu item you want or the setting you want appears.
5 Press .
Note: When you choose a value selection, an * appears next to the selected setting.
6 To go into additional submenus and settings, repeat step 4 and step 5 as needed.
7 If necessary, press repeatedly to return to the previous menus and make other selections.
From here You can
Maintenance Select:
Ink Level to view the ink level of the color cartridge. Press or
to view the ink level of the black (or photo) cartridge.
Clean Cartridges to clean the print cartridge nozzles. For more
information, see “Cleaning the print cartridge nozzles” on
page 72.
Align Cartridges to align the cartridge. For more information, see
“Aligning print cartridges” on page 72.
Print Test Page to print a test page.
Paper Setup Select the size and type of paper loaded.
Device Setup Select:
Language to change the language setting.
Country to set the default blank paper size and date format being
used in your location.
Clear Settings Timeout to change the timeout feature before the
printer, if left unused, resets to the factory default settings. For
more information, see “Saving settings” on page 25.
Power Saver to set the number of minutes before the printer, if
left unused, enters the Power Saver mode.
Defaults Select:
Photo Print Size to choose the size of photo(s) to print.
Set Defaults to change default settings. For more information,
see “Saving settings” on page 25.
Network Setup Select:
Print Setup Page to print a page that lists the network settings.
Reset Network Adapter to Factory Defaults to reset the
wireless network settings.
24
Saving settings
In a setting menu, an * appears next to the default setting. To change the setting:
1 Press or repeatedly until the setting you want appears.
2 Press :
To save most settings. An * appears next to the saved setting.
To select a temporary setting. An * appears next to the selected setting.
Note: The printer reverts to the default setting of a temporary setting after two minutes of inactivity or if the
printer is turned off.
Temporary settings
Copy Mode
Copies
Resize
Lighter/Darker
Quality
Repeat Image
N-Up
Original Size
Original Type
Scan Mode
Quality
Original Size
Resize
Photo Card The following Photo Card settings will not time out after two minutes of
inactivity or turning off the power but will return to the factory default settings
when a memory card or flash drive is removed.
Photo Effects
Photo Size
Layout
Quality
To change the timeout feature:
a Press Settings.
b Press or repeatedly until Device Setup appears.
c Press .
d Press or repeatedly until Clear Settings Timeout appears.
e Press .
f Press or repeatedly until Never appears.
g Press .
3 To change one or more temporary settings into new default settings:
a Press Settings.
b Press or repeatedly until Defaults appears.
25
c Press .
d Press or repeatedly until Set Defaults appears.
e Press .
f Press or repeatedly until Use Current appears.
g Press .
26
Learning about the software
This chapter tells how to use the printer with Windows operating systems. If you are using a Macintosh operating
system, see the Mac Help:
1 From the Finder desktop, double-click the Lexmark 3500-4500 Series folder.
2 Double-click the printer Help icon.
Using the printer software
Use this software To
The Lexmark Imaging Studio Preview, scan, copy, print, or fax documents or photos.
The Solution Center Find troubleshooting, maintenance, and cartridge ordering information.
Printing Preferences Select the best print settings for the document you are printing.
The Toolbar Create printer-friendly versions of active Web pages.
Using the Lexmark Imaging Studio
To open the Lexmark Imaging Studio Welcome screen, use one of these methods:
Method 1 Method 2
From the desktop, double-click the Lexmark Imaging
Studio icon.
1 Click Start Programs or All Programs Lexmark
3500-4500 Series.
2 Select Lexmark Imaging Studio.
Click the Lexmark Imaging Studio icon for the task you want to complete.
Click To Details
Scan
Scan a photo or document.
Save, edit, or share your photo or
document.
Copy
Copy a photo or document.
Reprint or enlarge your photo.
Fax Send a photo or document as a fax.
E-mail Send a document or photo as an attachment
to an e-mail message.
27
From here You can
Advanced
Change the appearance of the Printing Status window.
Turn printing voice notification on or off.
Change network printing settings.
Share information with us regarding how you use the printer.
Obtain software version information.
View ink levels and order new print cartridges.
Note: For more information, click Help in the lower right corner of the screen.
Using Printing Preferences
Opening Printing Preferences
Printing Preferences is the software that controls the printing function when the printer is connected to a computer.
You can change the settings in Printing Preferences based on the type of project you want to create. You can open
Printing Preferences from almost any program:
1 With a document open, click File Print.
2 From the Print dialog, click Properties, Preferences, Options, or Setup.
Using the Printing Preferences tabs
All of the print settings are on the three main tabs of the Printing Preferences software: Quality/Copies, Paper Setup,
and Print Layout.
Tab Choices
Quality/Copies
Select a Paper Type setting of “Use printer sensor”
or “Use my choice.”
Select a Quality/Speed setting of Automatic, Quick
Print, Normal, or Photo.
Select to print in black and white instead of color.
Specify the number of copies to print.
Select to collate the job.
Specify to print the last page of the job first.
30
Loading paper and original documents
Loading paper
1 Make sure:
You use paper designed for inkjet printers.
If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing
you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
The paper is not used or damaged.
If you are using specialty paper, you follow the instructions that came with it.
You do not force paper into the printer.
2 Before loading paper the first time, slide the paper guides out toward the edges of the paper support.
3 Load the paper vertically in the center of the paper support, and adjust the paper guides to rest against the edges
of the paper.
1
2
Note: To avoid paper jams, make sure the paper does not buckle when you adjust the paper guides.
Loading various paper types
Load up to Make sure
100 sheets of plain paper
The paper is designed for use with inkjet printers.
The paper is loaded in the center of the paper support.
The paper guides rest against the edges of the paper.
25 sheets of heavyweight matte paper
25 sheets of photo paper
25 sheets of glossy paper
The glossy or printable side of the paper faces you. (If you are not
sure which side is the printable side, see the instructions that came
with the paper.)
The paper is loaded in the center of the paper support.
The paper guides rest against the edges of the paper.
Note: Photos require more drying time. Remove each photo as it exits,
and allow it to dry to avoid ink smudging.
34
Load up to Make sure
10 iron-on transfers
You follow the loading instructions that came with the iron-on
transfers.
The print side of the transfers faces you.
The transfers are loaded in the center of the paper support.
The paper guides rest against the edges of the transfers.
Note: For best results, load transfers one at a time.
25 greeting cards
25 index cards
25 photo cards
25 postcards
The print side of the cards faces you.
The cards are loaded in the center of the paper support.
The paper guides rest against the edges of the cards.
Note: Photo cards require more drying time. Remove each photo card
as it exits, and allow it to dry to avoid ink smudging.
100 sheets of custom-size paper
The print side of the paper faces you.
The paper size fits within these dimensions:
Width:
76.2–215.9 mm
3.0–8.5 inches
Length:
127.0–355.6 mm
5.0–17.0 inches
The paper is loaded in the center of the paper support.
The paper guides rest against the edges of the paper.
36
4 If you want to view the Web page before printing:
a Click Preview.
b Use the toolbar options to scroll between pages, zoom in or out, or select whether to print text and images
or text only.
c Click:
Print
or
Close, and continue to step 5.
5 If needed, select a print option from the Toolbar:
Normal
Quick
Black and White
Text Only
Printing photos or images from a Web page
1 Load paper. For best results, use photo or heavyweight matte paper, with the glossy or printable side facing
you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
2 Open a Web page with Microsoft Internet Explorer 5.5 or later.
On the Toolbar, the number of photos valid for printing appears next to Photos.
3 If no number appears next to Photos:
a From the Lexmark logo drop-down menu, select Options.
b Select the Advanced tab.
c Select a lower minimum photo size.
d Click OK.
The number of photos valid for printing appears next to Photos.
4 Click Photos.
The Fast Pics dialog appears.
5 If you want to print all the photos or images using the same settings, select the size you want, the blank paper
size in the printer, and the number of copies.
6 If you want to print one photo or image at a time:
a Click the photos or images you do not want to print to deselect them.
b To make common editing changes:
1 Right click the photo or image.
2 Click Edit.
3 Make your selections.
4 Follow the instructions on the screen.
5 When you are finished making changes, click Done.
6 Select the size you want, the blank paper size in the printer, and the number of copies.
7 Click Print Now.
40
5 Press or repeatedly until Photo Size appears.
6 Press .
7 Press or repeatedly until 4 x 6 in. or 10 x 15 cm appears.
8 Press .
9 Press or repeatedly until Paper Setup appears.
10 Press .
11 Press or repeatedly until Paper Size appears.
12 Press .
13 Press or repeatedly until 10 x 15 cm appears.
14 Press .
15 Press Start Color or Start Black.
Improving print quality
These are possible solutions. Try one or more of the following:
Check paper
Use the appropriate paper for the document. If you are printing photos or other high quality images, for best
results use Lexmark photo papers.
Use a paper that is a heavier weight or bright white.
Select a higher print quality
1 Depending on your print job, press Copy Mode, Scan Mode, or Photo Card.
2 Press .
3 Press or repeatedly until Quality appears.
4 Press .
5 Press or repeatedly until the quality you want appears.
6 Press .
Check print cartridges
If the document still does not have the print quality you want, follow these steps:
1 Align the print cartridges. For more information, see “Aligning print cartridges” on page 72.
If print quality has not improved, continue to step 2.
2 Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 72.
If print quality has not improved, continue to step 3.
82
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