670919

Lexmark CS727 Handleiding

3
Verklein
Vergroot
Pagina terug
1/129
Pagina verder
CS720, CS725, CS727, CS728
User's Guide
June 2017 www.lexmark.com
Machine type(s):
5028, 7528
Model(s):
135, 630, 576
Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements............................................................................................................................................. 5
Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Printer configurations........................................................................................................................................10
Attaching cables..................................................................................................................................................11
Using the control panel.................................................................................................................................... 12
Understanding the status of the power button and indicator light....................................................... 13
Using the home screen.....................................................................................................................................13
Menu map.............................................................................................................................................................15
Printing a menu settings page........................................................................................................................16
Setting up and using the home screen applications.............................. 17
Customizing the home screen........................................................................................................................ 17
Using Display Customization...........................................................................................................................17
Setting up Forms and Favorites......................................................................................................................17
Configuring Eco‑Settings................................................................................................................................. 18
Managing contacts.............................................................................................................................................18
Setting up and using the accessibility features..................................... 20
Enabling Magnification mode........................................................................................................................ 20
Activating Voice Guidance............................................................................................................................. 20
Adjusting the Voice Guidance speech rate................................................................................................20
Enabling spoken passwords or personal identification numbers........................................................ 20
Navigating the screen using gestures..........................................................................................................21
Using the keyboard on the display................................................................................................................21
Loading paper and specialty media......................................................... 22
Setting the size and type of the specialty media......................................................................................22
Configuring Universal paper settings.......................................................................................................... 22
Loading trays......................................................................................................................................................22
Loading the multipurpose feeder..................................................................................................................24
Contents 2
Linking trays........................................................................................................................................................25
Printing.........................................................................................................27
Printing from a computer.................................................................................................................................27
Printing forms......................................................................................................................................................27
Printing from a mobile device........................................................................................................................ 27
Printing from a flash drive............................................................................................................................... 28
Supported flash drives and file types.......................................................................................................... 29
Configuring confidential jobs.........................................................................................................................30
Printing held jobs...............................................................................................................................................30
Printing a font sample list................................................................................................................................. 31
Canceling a print job..........................................................................................................................................31
Securing the printer................................................................................... 32
Erasing printer memory................................................................................................................................... 32
Erasing printer hard disk memory.................................................................................................................32
Configuring printer hard disk encryption....................................................................................................32
Restoring factory default settings................................................................................................................. 32
Statement of Volatility.......................................................................................................................................33
Maintaining the printer.............................................................................. 34
Adjusting the speaker volume....................................................................................................................... 34
Networking..........................................................................................................................................................34
Setting up serial printing (Windows only)....................................................................................................35
Cleaning the printer..........................................................................................................................................36
Ordering supplies..............................................................................................................................................37
Replacing parts and supplies.........................................................................................................................40
Moving the printer..............................................................................................................................................61
Saving energy and paper................................................................................................................................62
Recycling............................................................................................................................................................. 62
Clearing jams.............................................................................................. 64
Avoiding jams.....................................................................................................................................................64
Identifying jam locations..................................................................................................................................65
Paper jam in trays..............................................................................................................................................66
Paper jam in the multipurpose feeder......................................................................................................... 67
Paper jam in the standard bin........................................................................................................................ 67
Contents 3
Paper jam in door A..........................................................................................................................................68
Troubleshooting.......................................................................................... 72
Network connection problems...................................................................................................................... 72
Hardware options problems...........................................................................................................................74
Issues with supplies..........................................................................................................................................76
Paper feed problems........................................................................................................................................ 77
Printing problems............................................................................................................................................... 81
Color quality problems...................................................................................................................................102
Contacting customer support.......................................................................................................................104
Upgrading and migrating........................................................................ 105
Hardware........................................................................................................................................................... 105
Software.............................................................................................................................................................. 119
Firmware..............................................................................................................................................................119
Notices........................................................................................................ 121
Index........................................................................................................... 125
Contents 4
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—ROTATING FAN BLADES: Indicates a risk of laceration from moving fan blades.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Safety information 5
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
Safety information 6
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 7
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
See the setup documentation that came with the
printer or go to
http://support.lexmark.com.
More setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Information Center—Go to
http://infoserve.lexmark.com.
Help Menu Pages—Access the guides on the
printer
firmware
or go to
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
Help using the printer software Help for Microsoft® Windows® or Macintosh
operating systems—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
• Help is automatically installed with the printer
software.
• Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
Learning about the printer 8
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
Go to
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
• Place and date of purchase
• Machine type and serial number
• Safety information
• Regulatory information
• Warranty information
• Environmental information
Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install
hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
flat,
sturdy, and stable surface.
Learning about the printer 9
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid
fluctuations:
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43°C (-40 to 110°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 178 mm (7 in.)
2 Right side 127 mm (5 in.)
3 Front 508 mm (20 in.)
4 Left side 127 mm (5 in.)
5 Rear 76 mm (3 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding three optional 550‑sheet trays.
Learning about the printer 10
1 Standard bin
2 650-sheet duo tray
3 Optional 550‑sheet trays
4 Control panel
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the
area shown while actively printing. Loss of data or a malfunction can occur.
Learning about the printer 11
Use the To
1 Ethernet port Connect the printer to a network.
2 USB port Attach a keyboard or any compatible option.
3 USB printer port Connect the printer to a computer.
4 Printer power cord socket Connect the printer to a properly grounded electrical outlet.
Using the control panel
Use the To
1 Display
• View the printer messages and supply status.
• Set up and operate the printer.
Learning about the printer 12
Use the To
2 Home button Go to the home screen.
3 Keypad Enter numbers or symbols in an input field.
4 Power button
• Turn on or turn o the printer.
Note: To t u rn
o
the printer, press and hold the power button for
five
seconds.
• Set the printer to Sleep or Hibernate mode.
• Wake the printer from Sleep or Hibernate mode.
5 Stop or Cancel button Stop the current job.
6 Indicator light Check the status of the printer.
7 Volume buttons Adjust the volume of the headset or speaker.
8 Headset or speaker port Attach a headset or speaker.
9 Backspace button Move the cursor backward and delete a character in an input field.
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in sleep mode.
Blinking amber The printer is in hibernate mode.
Using the home screen
When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to
initiate an action.
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Learning about the printer 13
Touch To
1 Status/Supplies
• Show a printer warning or error message whenever the printer requires intervention
to continue processing.
• View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
2 Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
3 Change Language Change the language on the printer display.
4 Settings Access the printer menus.
5 USB Drive View, select, or print photos and documents from a flash drive.
6 Held Jobs Show all the current held print jobs.
These settings may also appear on the home screen
Touch To
Bookmarks Access bookmarks.
App Profiles Access application profiles.
Lock Device Prevent users from accessing any printer functions from the home screen.
Learning about the printer 14
Menu map
Device
• Preferences
• Remote Operator Panel
• Notifications
• Power Management
• Information Sent to Lexmark
• Accessibility
• Restore Factory Defaults
• Maintenance
• Visible Home Screen Icons
• About This Printer
Print
• Layout
• Finishing
• Setup
• Quality
• Job Accounting
• XPS
• PDF
• PostScript
• PCL
• HTML
• Image
• PPDS
Paper
• Tray Configuration
• Media
Configuration
• Bin Configuration
Network/Ports
• Network Overview
• Wireless
• AirPrint
• Ethernet
• TCP/IP
• IPv6
• SNMP
• IPSec
• LPD Configuration
• HTTP/FTP Settings
• ThinPrint
• USB
• Parallel [x]
• Serial
• Google Cloud Print
• Wi-Fi Direct
USB Drive
Flash Drive Print
Security
• Login Methods
• Schedule USB Devices
• Security Audit Log
• Login Restrictions
• Confidential Print Setup
• Disk Encryption
• Erase Temporary Data Files
• Solutions LDAP Settings
• Miscellaneous
Learning about the printer 15
Option Card Menu
Note: This setting appears only when an optional card is installed.
Reports
• Menu Settings Page
• Device
• Print
• Shortcuts
• Network
Help
• Print All Guides
• Color Quality Guide
• Connection Guide
• Information Guide
• Media Guide
• Moving Guide
• Print Quality Guide
• Supplies Guide
Troubleshooting
• Basic Print Quality Samples • Advanced Print Quality Samples
Printing a menu settings page
From the home screen, touch Settings > Reports > Menu Settings Page.
Learning about the printer 16
Setting up and using the home screen
applications
Customizing the home screen
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Visible Home Screen Icons.
3 Select the icons that you want to appear on the home screen.
4 Apply the changes.
Using Display Customization
Changing the wallpaper
1 From the home screen, touch Change Wallpaper.
2 Select an image to use.
3 Apply the changes.
Creating a slide show
Before you begin, make sure to configure the slide show settings. For more information, see the documentation
that came with the solution.
1 Insert a
flash
drive into the USB port.
2 From the home screen, touch Slideshow.
Note: Images appear in alphabetical order.
Setting up Forms and Favorites
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Apps > Forms and Favorites > Configure.
3 Click Add, and then customize the settings.
Setting up and using the home screen applications 17
Notes:
• To make sure that the location settings of the bookmark are correct, type the IP address of the host
computer where the bookmark is located.
• Make sure that the printer has access rights to the folder where the bookmark is located.
4 Apply the changes.
Configuring Eco‑Settings
1 From the home screen, touch Eco‑Settings.
2 Configure the Eco‑Mode settings or schedule a power-saving mode.
3 Apply the changes.
Managing contacts
Adding contacts
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contacts section, add a contact.
Note: You can assign the contact to one or more groups.
4 If necessary, specify a login method to allow application access.
5 Apply the changes.
Adding groups
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Address Book.
3 From the Contact Groups section, add a group name.
Note: You can assign one or more contacts to the group.
4 Apply the changes.
Setting up and using the home screen applications 18
Setting up and using the accessibility features
Enabling Magnification mode
1 From the control panel, press and hold the 5 key until you hear a voice message.
2 Select
Magnification
.
3 Select OK.
For more information on navigating a magnified screen, see
“Navigating the screen using gestures” on
page 21.
Activating Voice Guidance
From the control panel
1 Press and hold the 5 key until a voice message is heard.
2 Select OK.
From the keyboard
1 Press and hold the 5 key until a voice message is heard.
2 Press Tab to navigate the focus cursor to the OK button, and then press Enter.
Notes:
• Voice Guidance is also activated by inserting the headphones into the headphone jack.
• To adjust the volume, use the volume buttons at the bottom part of the control panel.
Adjusting the Voice Guidance speech rate
1 From the home screen, select Settings > Device > Accessibility > Speech Rate.
2 Select the speech rate.
Enabling spoken passwords or personal identification
numbers
1 From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs.
2 Enable the setting.
Setting up and using the accessibility features 20
Navigating the screen using gestures
Notes:
• The gestures are applicable only when Voice Guidance is activated.
• A physical keyboard is required for typing characters and adjusting certain settings.
Gesture Function
Double‑tap Select an option or item on the screen.
Triple‑tap Zoom in or zoom out text and images.
Swipe right or swipe down Move to the next item on the screen.
Swipe left or swipe up Move to the previous item on the screen.
Pan Access parts of the zoomed image that are beyond the limits of the screen.
Note: This gesture requires the use of two
fingers
to drag across a zoomed
image.
Swipe up then left Exit an application and return to the home screen.
Swipe down then left
• Cancel a job.
• Go back to the previous setting.
• Exit the screen that appears without changing any setting or value.
Swipe up then down Repeat a spoken prompt.
Using the keyboard on the display
Do one or more of the following:
• Drag a
finger
over the key to announce the character.
• Lift the
finger
to enter or type the character in the
field.
• Press Backspace to delete characters.
• To hear the content in the input field, press Tab, and then press Shift + Tab.
Setting up and using the accessibility features 21
Loading paper and specialty media
Setting the size and type of the specialty media
The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes,
do the following:
1 From the home screen, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source
2 Set the size and type of the specialty media.
Configuring Universal paper settings
1 From the home screen, touch Settings > Paper > Media Configuration > Universal Setup.
2 Configure the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid jams, do not remove trays while the printer is busy.
2 Adjust the guides to match the size of the paper you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
Loading paper and specialty media 22
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side faceup.
Notes:
• For one‑sided printing, load letterhead faceup with the header toward the front of the tray.
• For two‑sided printing, load letterhead facedown with the header toward the back of the tray.
• Do not slide paper into the tray.
• Make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause
paper jams.
5 Insert the tray.
If necessary, set the paper size and type to match the paper loaded in the tray.
Loading paper and specialty media 23
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper you are loading.
3 Flex, fan, and align the paper edges before loading.
Loading paper and specialty media 24
4 Load the paper.
• Load paper and card stock with the printable side facedown and the top edge entering the printer first.
• Load envelopes with the
flap
side up and against the right side of the paper guide. Load European
envelopes with the
flap
entering the printer
first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives.
5 From the Paper Menu in the control panel, set the paper size and type to match the paper loaded in the
tray.
Linking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper.
Loading paper and specialty media 25
3 Match the paper size and type for the trays you are linking.
Note: To unlink trays, make sure that no trays have the same paper size or type.
4 Save the settings.
Note: You can also change the paper size and type settings from the printer control panel.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.
Loading paper and specialty media 26
Printing
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing forms
1 From the home screen, navigate to:
Forms and Favorites > select form > Print
2 If necessary, configure the print settings.
3 Send the print job.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
Lexmark
TM
Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Google Cloud Print
Google Cloud Print
TM
is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing 27
Images:
• .dcx
• .gif
• .jpeg or .jpg
• .bmp
• .pcx
• .ti or .tif
• .png
Configuring confidential jobs
1 From the home screen, touch Settings > Security > Confidential Print Setup.
2 Configure the settings.
Use To
Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Set the amount of time before confidential jobs are automatically deleted from the printer
memory.
Note:
Confidential
held jobs are stored in the printer until you log in and release or
delete them manually.
Repeat Job
Expiration
Set the amount of time before repeat jobs are deleted from the printer memory.
Note: Repeat held jobs are stored so extra copies can be printed later.
Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Reserve Job
Expiration
Set the amount of time before reserved jobs are deleted without being printed.
Note: Reserve held jobs are automatically deleted after printing.
Printing held jobs
1 From the document you are trying to print, open the Print dialog.
2 Select the printer, and then do the following:
• For Windows users, click Properties or Preferences, and then click Print and Hold.
• For Macintosh users, select Print and Hold.
3 Select the print job type.
4 If necessary, assign a user name.
5 Send the print job.
6 From the printer home screen, touch Held Jobs.
7 Send the print job.
Printing 30
Printing a font sample list
1 From the home screen, touch Settings > Reports > Print > Print Fonts.
2 To uc h PCL Fonts or PostScript Fonts.
Canceling a print job
From the printer control panel
1 From the home screen, touch Job Queue.
Note: You can also access this setting by touching the top section of the home screen.
2 Select the job to cancel.
From the computer
1 Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2 Select the job to cancel.
Printing 31
Securing the printer
Erasing printer memory
To erase volatile memory or buered data in your printer, turn o the printer.
To erase non‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.
3 Follow the instructions on the display.
Erasing printer hard disk memory
1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2 Select the Sanitize all information on hard disk check box, and then touch ERASE.
3 Follow the instructions on the display.
Note: This process can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
Configuring printer hard disk encryption
1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption.
Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data
from the printer before starting the encryption.
2 Follow the instructions on the display.
Notes:
• Do not turn o the printer during the encryption process. Loss of data can occur.
• Disk encryption can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
• After encryption, the printer returns to the home screen.
Restoring factory default settings
From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all
settings > RESTORE > Start.
For more information, see
“Erasing printer memory” on page 32.
Securing the printer 32
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, device settings, network
information and bookmark settings, and embedded
solutions.
Hard disk memory Some printers have a hard disk drive installed. The printer
hard disk is designed for printer-specific functionality.
This lets the printer retain buered user data from
complex print jobs, as well as form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer hard disk is being replaced.
• The printer is being moved to a dierent department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In high‑security environments, it may be necessary to take additional steps to make sure that
confidential
data
stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your
premises.
• Degaussing—Flushes the hard disk with a magnetic field that erases stored data
• Crushing—Physically compresses the hard disk to break component parts and render them unreadable
• Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data are completely
erased is to physically destroy each hard disk where data is stored.
Securing the printer 33
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Adjusting the speaker volume
Adjusting the default internal speaker volume
The speaker volume will reset to default value after the session is logged out, when the printer wakes from
Sleep or Hibernate mode, or after a power‑on reset.
1 From the control panel, navigate to:
Settings > Device > Preferences > Audio Feedback
2 Select the volume.
Note: If Quiet Mode is enabled, then audible alerts are turned
o.
Adjusting the default headphones volume
Headphones volume will reset to default value after the session is logged out, when the printer wakes from
Sleep or Hibernate mode, or after a power‑on reset.
1 From the control panel, select Settings > Device > Accessibility > Headphone Volume.
2 Select the volume.
Networking
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑
certified
or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Using the Push Button method
1
From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method
2 Follow the instructions on the display.
Maintaining the printer 34
Using the personal identification number (PIN) method
1
From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method
2 Copy the eight‑digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.
5 Enter the eight‑digit PIN, and then save the changes.
Changing port settings after installing an internal solutions port
Notes:
• If the printer has a static IP address, then do not change the configuration.
• If the computers are configured to use the network name instead of an IP address, then do not change
the configuration.
• If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet
connection, then disconnect the printer from the Ethernet network.
For Windows users
1
Open the printers folder.
2 From the shortcut menu of the printer with the new ISP, open the printer properties.
3 Configure the port from the list.
4 Update the IP address.
5 Apply the changes.
For Macintosh users
1
From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.
2 Type the IP address in the address field.
3 Apply the changes.
Setting up serial printing (Windows only)
1 Set the parameters in the printer.
a From the control panel, navigate to the menu for the port settings.
b Locate the menu for the serial port settings, and then adjust the settings, if necessary.
Maintaining the printer 35
c Apply the changes.
2 From your computer, open the printers folder, and then select your printer.
3 Open the printer properties, and then select the COM port from the list.
4 Set the COM port parameters in Device Manager.
Notes:
• Serial printing reduces printing speed.
• Make sure that the serial cable is connected to the serial port on your printer.
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Maintaining the printer 36
Ordering supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, go to
www.lexmark.com or contact the place where
you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Checking the status of parts and supplies
1 From the home screen, touch Status/Supplies.
2 Select the parts or supplies that you want to check.
Note: You can also access this setting by touching the top section of the home screen.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
Ordering toner cartridges
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19798 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield and may
cause cartridge parts to fail before exhaustion of toner.
CS720 and CS725 Return Program cartridges
Item United States
and Canada
European
Economic
Area (EEA+)
Rest of Asia
Pacific (RoAP)
Latin America
Distribution
(LAD)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Australia and
New Zealand
(ANZ)
Return Program toner cartridges
1
Black 74C10K0 74C20K0 74C30K0 74C40K0 74C50K0 74C60K0
Cyan 74C10C0 74C20C0 74C30C0 74C40C0 74C50C0 74C60C0
Magenta 74C10M0 74C20M0 74C30M0 74C40M0 74C50M0 74C60M0
Yellow 74C10Y0 74C20Y0 74C30Y0 74C40Y0 74C50Y0 74C60Y0
High Yield Return Program toner cartridges
1
These Return Program toner cartridges are supported in CS720 and CS725.
2
These High Yield Return Program toner cartridges are supported only in CS725.
Maintaining the printer 37
Item United States
and Canada
European
Economic
Area (EEA+)
Rest of Asia
Pacific (RoAP)
Latin America
Distribution
(LAD)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Australia and
New Zealand
(ANZ)
Black
1
74C1HK0 74C2HK0 74C3HK0 74C4HK0 74C5HK0 74C6HK0
Cyan
2
74C1HC0 74C2HC0 74C3HC0 74C4HC0 74C5HC0 74C6HC0
Magenta
2
74C1HM0 74C2HM0 74C3HM0 74C4HM0 74C5HM0 74C6HM0
Yellow
2
74C1HY0 74C2HY0 74C3HY0 74C4HY0 74C5HY0 74C6HY0
Standard Yield Return Program toner cartridges
1
Black 74C1SK0 74C2SK0 74C3SK0 74C4SK0 74C5SK0 74C6SK0
Cyan 74C1SC0 74C2SC0 74C3SC0 74C4SC0 74C5SC0 74C6SC0
Magenta 74C1SM0 74C2SM0 74C3SM0 74C4SM0 74C5SM0 74C6SM0
Yellow 74C1SY0 74C2SY0 74C3SY0 74C4SY0 74C5SY0 74C6SY0
1
These Return Program toner cartridges are supported in CS720 and CS725.
2
These High Yield Return Program toner cartridges are supported only in CS725.
Regular toner cartridges
Item Worldwide
CS720 Regular toner cartridges
Cyan 74C0S20
Magenta 74C0S30
Yellow 74C0S40
CS725 High yield regular toner cartridges
Black* 74C0H10
Cyan 74C0H20
Magenta 74C0H30
Yellow 74C0H40
* This toner cartridge is also supported in CS720.
CS727 and CS728 Return Program cartridges
Item United States
and Canada
European
Economic
Area (EEA+)
Rest of Asia
Pacific (RoAP)
Latin America
Distribution
(LAD)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Australia and
New Zealand
(ANZ)
Return Program toner cartridges
Black 75B10K0 75B20K0 75B30K0 75B40K0 75B50K0 75B60K0
Cyan 75B10C0 75B20C0 75B30C0 75B40C0 75B50C0 75B60C0
Maintaining the printer 38
Item United States
and Canada
European
Economic
Area (EEA+)
Rest of Asia
Pacific (RoAP)
Latin America
Distribution
(LAD)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Australia and
New Zealand
(ANZ)
Magenta 75B10M0 75B20M0 75B30M0 75B40M0 75B50M0 75B60M0
Yellow 75B10Y0 75B20Y0 75B30Y0 75B40Y0 75B50Y0 75B60Y0
CS727 and CS728 Regular cartridges
Item Worldwide
Regular toner cartridges
Black 75B0010
Cyan 75B0020
Magenta 75B0030
Yellow 75B0040
Ordering imaging unit or imaging kit
Item All countries and regions
Return Program imaging unit or imaging kit
Black imaging unit 74C0ZK0
Color (CMY) imaging kit 74C0ZV0
Regular imaging unit or imaging kit
Black imaging unit 74C0Z10
Color (CMY) imaging kit 74C0Z50
Ordering a waste toner bottle
Item Part number
Waste toner bottle 74C0W00
Ordering a fuser maintenance kit
Fuser maintenance kit type Part number
CS72x fuser maintenance kit, type 00, 110–120 V 41X0554
CS72x fuser maintenance kit, type 01, 220–240 V 41X0556
CS72x fuser maintenance kit, type 02, 100 V 41X0552
Maintaining the printer 39
Ordering a transfer module
Item Part number
Transfer module 40X9929
Replacing parts and supplies
Replacing the imaging unit
1 Open door B.
Maintaining the printer 40
2 Remove the waste toner bottle.
3 Remove the imaging kit.
Maintaining the printer 41
4 Remove the black toner cartridge.
5 Remove the imaging unit.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing
so may
aect
the quality of future print jobs.
6 Unpack the new imaging unit.
7 Insert the new imaging unit.
Maintaining the printer 42
8 Insert the black toner cartridge.
9 Insert the imaging kit.
Maintaining the printer 43
10 Insert the waste toner bottle.
11 Close door B.
Replacing the imaging kit
1 Open door B.
Maintaining the printer 44
2 Remove the waste toner bottle.
3 Remove the imaging kit.
Maintaining the printer 45
4 Remove the toner cartridges.
5 Unpack the new imaging kit, and then remove the packing material.
Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units.
6 Remove the black imaging unit.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit.
Doing so may
aect
the quality of future print jobs.
Note: The black imaging unit includes the black developer unit and photoconductor unit.
7 Insert the black imaging unit into the new imaging kit.
Maintaining the printer 46
8 Insert the toner cartridges.
9 Insert the new imaging kit.
Maintaining the printer 47
10 Insert the waste toner bottle.
11 Close door B.
Replacing a toner cartridge
1 Open door B.
Maintaining the printer 48
2 Remove the toner cartridge.
3 Unpack the new toner cartridge.
4 Insert the new toner cartridge.
5 Close door B.
Maintaining the printer 49
Replacing the waste toner bottle
1 Open door B.
2 Remove the waste toner bottle.
3 Unpack the new waste toner bottle.
Maintaining the printer 50
4 Insert the new waste toner bottle.
5 Close door B.
Replacing the fuser
1 Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Open doors A and D.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
3 Remove the fuser.
4 Unpack the new fuser.
Maintaining the printer 51
5 Insert the new fuser.
6 Close doors D and A.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Reset the fuser maintenance counter.
For more information, see
“Resetting the maintenance counter” on page 61.
Replacing the pick roller
Replacing the pick roller in the 550‑sheet tray
1
Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Remove the tray.
Maintaining the printer 52
3 Remove the pick roller.
4 Unpack the new pick roller.
Maintaining the printer 53
5 Insert the new pick roller until it clicks into place.
6 Insert the tray.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Replacing the pick roller in the multipurpose feeder
1
Turn o the printer, and then unplug the power cord from the electrical outlet.
2 Open the multipurpose feeder.
Maintaining the printer 54
3 Remove the pick roller.
4 Unpack the new pick roller.
5 Insert the new pick roller until it clicks into place.
6 Close the multipurpose feeder.
7 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Replacing the separator pad
1 Pull out the tray.
Maintaining the printer 55
2 Remove the separator pad.
3 Unpack the new separator pad.
4 Insert the new separator pad until it clicks into place.
5 Insert the tray.
Maintaining the printer 56
Replacing the transfer module
1 Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Open door B.
3 Remove the waste toner bottle.
Maintaining the printer 57
6 Remove the transfer module.
7 Unpack the new transfer module, and then remove the packing material.
8 Insert the new transfer module.
9 Close door A.
Maintaining the printer 59
10 Insert the imaging kit.
11 Insert the waste toner bottle.
12 Close door B.
13 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
14 Reset the maintenance counter. For more information, see “Resetting the maintenance counter” on
page 61.
Maintaining the printer 60
Resetting the maintenance counter
1 From the home screen, touch Settings > Device > Maintenance >
Configuration
Menu > Supply Usage
And Counters.
2 Select Fuser Reset or ITM Reset.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is
configured
with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to http://support.lexmark.com or contact customer support.
Maintaining the printer 61
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also
oers
recycling of packaging components in some countries or regions. For more
information, go to
www.lexmark.com/recycle, and then choose your country or region. Information on available
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Maintaining the printer 63
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
Clearing jams 64
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam locations
1 Standard bin
2 Fuser
3 Trays
4 Duplex unit
5 Multipurpose feeder
Clearing jams 65
Paper jam in trays
1 Pull out the tray.
Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity.
Touch a metal surface before removing the jammed paper in the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Clearing jams 66
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Pull out the tray.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4 Insert the tray.
Paper jam in the standard bin
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2 Open doors A and D, and then remove any paper fragments.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams 67
3 Close doors D and A.
Paper jam in door A
Paper jam in the fuser
1 Open door A.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 68
3 Open the fuser access door.
4 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 69
5 Close door A.
Paper jam in the duplex unit
1 Open door A.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams 70
2 Open the duplex cover.
3 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4 Close the duplex cover and door A.
Clearing jams 71
Troubleshooting
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if you are using a supported browser:
• Internet Explorer® version 9 or later
• Safari version 8.0.3 or later
• Google Chrome
TM
• Mozilla Firefox
Is your browser supported?
Go to step 2. Install a supported
browser.
Step 2
Make sure that the printer IP address is correct.
View the printer IP address:
• From the home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address
field.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Troubleshooting 72
Action Yes No
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact
customer
support.
Unable to read
flash
drive
Action Yes No
Step 1
Check if the flash drive is inserted into the front USB port.
Note: The flash drive does not work when it is inserted into the
rear USB port.
Is the
flash
drive inserted into the front USB port?
Go to step 2. The problem is
solved.
Step 2
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 29
Does the error message still appear?
Go to step 3. The problem is
solved.
Step 3
Check if the front USB port is disabled. For more information, see
“Enabling the USB port” on page 73.
Does the error message still appear?
Contact
customer
support.
The problem is
solved.
Enabling the USB port
From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.
Checking the printer connectivity
1 From the home screen, touch Settings > Reports > Network > Network Setup Page.
2 Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Troubleshooting 73
Hardware options problems
Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, wait for about 10 seconds, and then turn it back
on.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Print a menu settings page, and then check if the internal option
appears in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Go to step 3.
Step 3
Check if the internal option is properly installed in the controller
board.
a Turn o the printer, and then unplug the power cord from the
electrical outlet.
b Make sure that the internal option is installed in the appropriate
connector in the controller board.
c Connect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
Does the internal option operate correctly?
The problem is
solved.
Go to step 4.
Step 4
a Check if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more
information, see
“Adding available options in the print driver”
on page 119.
b Resend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 74
Internal solutions port does not operate correctly
Action Yes No
Step 1
Print a menu settings page, and then check if the internal solutions
port (ISP) appears in the Installed Features list.
Is the ISP listed in the Installed Features list?
Go to step 3. Go to step 2.
Step 2
Remove, and then install the ISP. For more information, see
“Installing an internal solutions port” on page 107.
Note: Use a supported ISP.
Does the ISP operate correctly?
The problem is
solved.
Go to step 3.
Step 3
Check the cable and the ISP connection.
a Use the correct cable, and then make sure that it is securely
connected to the ISP.
b Check if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Does the ISP operate correctly?
The problem is
solved.
Contact
customer
support.
Parallel or serial interface card does not operate correctly
Action Yes No
Step 1
Print a menu settings page, and then check if the parallel or serial
interface card appears in the Installed Features list.
Is the parallel or serial interface card listed in the Installed Features
list?
Go to step 3. Go to step 2.
Step 2
Remove, and then install the parallel or serial interface card.
For more information, see
“Installing an internal solutions port” on
page 107.
Does the parallel or serial interface card operate correctly?
The problem is
solved.
Go to step 3.
Step 3
Check the connection between the cable and the parallel or serial
interface card.
Does the parallel or serial interface card operate correctly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 75
Defective flash detected
Try one or more of the following:
• Replace the defective flash memory.
• From the printer control panel, select Continue to ignore the message and continue printing.
• Cancel the current print job.
Not enough free space in
flash
memory for resources
Try one or more of the following:
• From the printer control panel, select Continue to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the flash memory.
• Install flash memory with larger capacity.
Note: Downloaded fonts and macros that are not previously stored in the
flash
memory are deleted.
Unformatted
flash
detected
Try one or more of the following:
• From the control panel, select Continue to stop the defragmentation and continue printing.
• Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and needs to be
replaced.
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Troubleshooting 76
Collated printing does not work
Action Yes No
Step 1
a From the home screen, touch Settings > Print > Layout >
Collate.
b Set Collate to On.
c Print the document.
Are the pages collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact
customer
support.
Paper curl
Action Yes No
Step 1
Move the paper guides in the tray to the correct position for the
paper loaded.
Is the paper still curled?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Is the paper still curled?
Go to step 3. The problem is
solved.
Troubleshooting 78
5 Connect the power cord to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near
the product and easily accessible.
6 Turn on the printer.
If the error occurs again, then:
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the indicated tray.
4 Contact customer support.
• From the control panel, select Continue to clear the message and resume printing.
Paper frequently jams
Action Yes No
Step 1
a Pull out the tray.
b Check if the paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper fill indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams still occur frequently?
Go to step 2. The problem is
solved.
Step 2
a From the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
b Resend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
b Print the document.
Do paper jams still occur frequently?
Contact
customer
support.
The problem is
solved.
Troubleshooting 80
Jammed pages are not reprinted
Action Yes No
1 From the home screen, touch Settings > Device >
Notifications
> Jam
Content Recovery.
2 Select On or Auto.
3 Apply the changes.
Are the jammed pages reprinted?
The problem is
solved.
Contact
customer
support.
Printing problems
Confidential
and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a Open the Printing Preferences dialog.
b From the Print and Hold section, select Keep duplicate
documents.
c Enter a PIN.
d Resend the print job.
For Macintosh users
a Save and name each job dierently.
b Send the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Troubleshooting 81
Action Yes No
Step 4
a Delete some held jobs to free up printer memory.
b Resend the print job.
Are the documents printed?
The problem is
solved.
Go to step 5.
Step 5
a Add printer memory.
b Resend the print job.
Are the documents printed?
The problem is
solved.
Contact
customer
support.
Slow printing
Action Yes No
Step 1
a Make sure that the printer is not in Eco‑Mode and Quiet Mode.
b Print the document.
Is the printer printing slow?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded in
the tray.
• You can also change the setting on the printer control
panel.
b Print the document.
Is the printer printing slow?
Go to step 3. The problem is
solved.
Step 3
a Reduce the number of pages to print.
b Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Step 4
a Remove held jobs.
b Print the document.
Is the printer printing slow?
Go to step 5. The problem is
solved.
Troubleshooting 82
Action Yes No
Step 5
a Connect the printer cable securely to the printer and the
computer, print server, option, or other network device.
b Print the document.
Is the printer printing slow?
Go to step 6. The problem is
solved.
Step 6
a From the Quality menu on the control panel, set the Print
Resolution to 4800CQ.
b Print the document.
Is the printer printing slow?
Go to step 7. The problem is
solved.
Step 7
a Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print job.
• Observe the recommended ambient temperature for the
printer. For more information, see
“Selecting a location
for the printer” on page 9.
b Print the document.
Is the printer printing slow?
Go to step 8. The problem is
solved.
Step 8
a Add more printer memory.
b Print the document.
Is the printer printing slow?
Contact
customer
support.
The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 3.
Troubleshooting 83
Action Yes No
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Resend the print job.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a Remove, and then reinstall the printer software.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Is the document printed?
The problem is
solved.
Contact
customer
support.
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the
home screen, touch Settings > Troubleshooting > Basic Print Quality Pages.
Troubleshooting 84
Action Yes No
Step 1
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print a document.
Is the printer still printing blank or white pages?
Go to step 2. The problem is
solved.
Step 2
a Replace the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print a document.
Is the printer still printing blank or white pages?
Contact
customer
support.
The problem is
solved.
Dark print
Action Yes No
Step 1
a From the Quality menu on the control panel, select Color
Adjust.
b Resend the print job.
Is the print still too dark?
Go to step 2. The problem is
solved.
Troubleshooting 85
Action Yes No
Step 2
a Depending on your operating system, reduce the toner
darkness from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too dark?
Go to step 4. The problem is
solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Change the texture
settings to match the
paper you are
printing on.
Go to step 5.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Resend the print job.
Is the print still too dark?
Go to step 6. The problem is
solved.
Step 6
a Remove, and then reinstall the waste toner bottle.
b From the Quality menu on the control panel, select Color
Adjust.
c Resend the print job.
Is the print still too dark?
Contact
customer
support.
The problem is
solved.
Troubleshooting 86
Ghost images
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Action Yes No
Step 1
a Load the tray with the correct paper type and weight.
b Resend the print job.
Do ghost images still appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Do ghost images still appear on prints?
Go to step 3. The problem is
solved.
Step 3
a From the Quality menu on the control panel, select Color
Adjust.
b Resend the print job.
Do ghost images still appear on prints?
Contact customer
support.
The problem is
solved.
Gray background
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Troubleshooting 87
Action Yes No
Step 1
a From the home screen, touch Settings > Print > Quality.
b Adjust the toner darkness.
c Print the document.
Does gray background still appear on prints?
Go to step 2. The problem is
solved.
Step 2
a From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
b Start the process.
c Print the document.
Does gray background still appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print the document.
Does gray background still appear on prints?
Contact
customer
support.
The problem is
solved.
Horizontal dark lines
ABCDE
ABCDE
ABCDE
Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.
Action Yes No
Step 1
a Depending on your operating system, specify the tray or feeder
from the Printing Preferences or Print dialog.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 88
Action Yes No
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or from Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Do horizontal dark lines still appear on prints?
Contact
customer
support.
The problem is
solved.
Horizontal white lines
Leading edge
Trailing edge
Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.
Troubleshooting 89
Action Yes No
Step 1
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Do horizontal white lines still appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Load the specified tray or feeder with the recommended paper
type.
b Resend the print job.
Do horizontal white lines still appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Do horizontal white lines still appear on prints?
Contact
customer
support.
The problem is
solved.
Incorrect margins
ABCD
ABCD
ABCD
Troubleshooting 90
Action Yes No
Step 1
a Squeeze and slide the paper guides to the correct position for
the size of the paper you are loading.
b Resend the print job.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
a From the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
b Resend the print job.
Are the margins correct?
The problem is
solved.
Go to step 3.
Step 3
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Are the margins correct?
The problem is
solved.
Contact
customer
support.
Jagged or uneven characters
Troubleshooting 91
Action Yes No
a Check if the printer supports the fonts that are installed on your
computer.
1 From the control panel, touch:
Settings > Reports > Print > Print Fonts
2 Select PCL Fonts or PS Fonts.
b If the font is not supported, then install a supported font. For
more information, contact your administrator.
c Resend the print job.
Do prints still contain jagged or uneven characters?
Contact
customer
support.
The problem is
solved.
Light print
Action Yes No
Step 1
a From the Quality menu on the control panel, select Color
Adjust.
b Resend the print job.
Is the print still too light?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, increase the toner
darkness from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too light?
Go to step 3. The problem is
solved.
Troubleshooting 92
Action Yes No
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Resend the print job.
Is the print still too light?
Go to step 4. The problem is
solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Change the texture
settings to match the
paper you are
printing on.
Go to step 5.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Resend the print job.
Is the print still too light?
Go to step 6. The problem is
solved.
Step 6
a Remove, and then reinstall the waste toner bottle.
b From the Quality menu on the control panel, select Color
Adjust.
Is the print still too light?
Go to step 7. The problem is
solved.
Step 7
Remove, and then reinstall the imaging kit.
Is the print still too light?
Contact
customer
support.
The problem is
solved.
Mottled print and dots
ABC
DEF
Troubleshooting 93
Action Yes No
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 2. Contact
customer
support.
Step 2
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper type and size settings match the paper type
and size set in the tray.
Do the settings match?
Go to step 4. Go to step 3.
Step 3
a Change the paper size and type in the Paper menu or adjust
the size settings in the tray.
b Print the document.
Is the print still mottled?
Go to step 4. The problem is
solved.
Step 4
a Replace the textured or rough paper loaded in the tray with
plain paper.
b Print the document.
Is the print still mottled?
Go to step 5. The problem is
solved.
Step 5
a Replace the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Print the document.
Is the print still mottled?
Contact
customer
support.
The problem is
solved.
Print crooked or skewed
) )
ABCDE
ABCDE
ABCDE
Troubleshooting 94
Action Yes No
Step 1
a Remove the tray.
b Remove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
c Squeeze and slide the paper guides to the correct position for
the size of the paper you are loading.
d Insert the tray.
e Resend the print job.
Is the print still crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Check if you are printing on a supported paper.
b Resend the print job.
Is the print still crooked or skewed?
Contact
customer
support.
The problem is
solved.
Repeating defects
)
)
)
Note: Before solving the problem, print the Maintenance Defect Ruler from the Troubleshooting section of
the Settings menu.
Action Yes No
Step 1
a Print the quality sample pages.
From the home screen, touch Settings > Troubleshooting >
Basic Print Quality Samples.
b Determine how many colors have defects.
Is only one color aected?
Go to step 2. Go to step 3.
Troubleshooting 95
Action Yes No
Step 2
a Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected
color page.
Imaging kit or imaging unit
• 94.20 mm (3.70 in.)
• 29.80 mm (1.17 in.)
• 25.10 mm (0.99 in.)
Developer unit
• 43.90 mm (1.73 in.)
• 45.50 mm (1.79 in.)
c Print the quality sample pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Step 3
a Using the Maintenance Defect Ruler, measure the distance
between the defects on the aected color page.
b Replace the supply item that matches the measurement on the
aected
color page.
Transfer module
• 37.70 mm (1.48 in.)
• 78.50 mm (3.09 in.)
• 55 mm (2.17 in.)
Fuser
• 95 mm (3.74 in.)
• 110 mm (4.33 in.)
• 34.60 mm (1.36 in.)
c Print the quality sample pages.
Do the defects still appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
Solid color or black images
Troubleshooting 96
Action Yes No
Step 3
a Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b Resend the print job.
Is the page or image still clipped?
Contact
customer
support.
The problem is
solved.
Toner easily rubs o
Leading edge
Trailing edge
ABC
DEF
Action Yes No
1 Depending on your operating system, specify the
paper type, texture, and weight from the Printing
Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper
loaded in the tray.
• You can also change the settings on the printer
control panel.
2 Resend the print job.
Does the toner still rub o?
Contact
customer
support.
The problem is solved.
Uneven print density
Troubleshooting 98
3 …

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Bijvoorbeeld antisemitische inhoud, racistische inhoud, of materiaal dat gewelddadige fysieke handelingen tot gevolg kan hebben.

Bijvoorbeeld een creditcardnummer, een persoonlijk identificatienummer, of een geheim adres. E-mailadressen en volledige namen worden niet als privégegevens beschouwd.

Spelregels forum

Om tot zinvolle vragen te komen hanteren wij de volgende spelregels:

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Belangrijk! Antwoorden worden ook per e-mail naar abonnees gestuurd. Laat uw emailadres achter op deze site, zodat u op de hoogte blijft. U krijgt dan ook andere vragen en antwoorden te zien.

Abonneren

Abonneer u voor het ontvangen van emails voor uw Lexmark CS727 bij:


U ontvangt een email met instructies om u voor één of beide opties in te schrijven.


Ontvang uw handleiding per email

Vul uw emailadres in en ontvang de handleiding van Lexmark CS727 in de taal/talen: Engels als bijlage per email.

De handleiding is 5,55 mb groot.

 

U ontvangt de handleiding per email binnen enkele minuten. Als u geen email heeft ontvangen, dan heeft u waarschijnlijk een verkeerd emailadres ingevuld of is uw mailbox te vol. Daarnaast kan het zijn dat uw internetprovider een maximum heeft aan de grootte per email. Omdat hier een handleiding wordt meegestuurd, kan het voorkomen dat de email groter is dan toegestaan bij uw provider.

Stel vragen via chat aan uw handleiding

Stel uw vraag over deze PDF

Andere handleiding(en) van Lexmark CS727

Lexmark CS727 Gebruiksaanwijzing - Nederlands - 130 pagina's

Lexmark CS727 Gebruiksaanwijzing - Deutsch - 131 pagina's


Uw handleiding is per email verstuurd. Controleer uw email

Als u niet binnen een kwartier uw email met handleiding ontvangen heeft, kan het zijn dat u een verkeerd emailadres heeft ingevuld of dat uw emailprovider een maximum grootte per email heeft ingesteld die kleiner is dan de grootte van de handleiding.

Er is een email naar u verstuurd om uw inschrijving definitief te maken.

Controleer uw email en volg de aanwijzingen op om uw inschrijving definitief te maken

U heeft geen emailadres opgegeven

Als u de handleiding per email wilt ontvangen, vul dan een geldig emailadres in.

Uw vraag is op deze pagina toegevoegd

Wilt u een email ontvangen bij een antwoord en/of nieuwe vragen? Vul dan hier uw emailadres in.



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