59
Please check 3G signal strength from your ISP in your environment is above middle
level.
4 Something wrong with the wireless connection?
A. Can’t setup a wireless connection?
I. Ensure that the SSID and the encryption settings are exactly the same to the
Clients.
II. Move the WiFi Mobile Router and the wireless client into the same room, and then
test the wireless connection.
III. Disable all security settings such as WEP, and MAC Address Control.
IV. Turn off the WiFi Mobile Router and the client, then restart it and then turn on the
client again.
V. Ensure that the LEDs are indicating normally. If no, make sure that the AC power
and Ethernet cables are firmly connected.
VI. Ensure that the IP Address, subnet mask, Router and DNS settings are correctly
entered for the network.
VII. If you are using other wireless device, home security systems or ceiling fans,
lights in your home, your wireless connection may degrade dramatically. Keep
your product away from electrical devices that generate RF noise such as
microwaves, monitors, electric motors…
B. What can I do if my wireless client can not access the Internet?
I. Out of range: Put the router closer to your client.
II. Wrong SSID or Encryption Key: Check the SSID or Encryption setting.
III. Connect with wrong AP: Ensure that the client is connected with the correct
Access Point.
i. Right-click on the Local Area Connection icon in the taskbar.
ii. Select View Available Wireless Networks in Wireless Configure. Ensure you
have selected the correct available network.
iii. Reset the WiFi Mobile Router to default setting
C. Why does my wireless connection keep dropping?
I. Antenna Orientation.
i. Try different antenna orientations for the WiFi Mobile Router.
ii. Try to keep the antenna at least 6 inches away from the wall or other objects.
II. Try changing the channel on the WiFi Mobile Router, and your Access Point and
Wireless adapter to a different channel to avoid interference.
III. Keep your product away from electrical devices that generate RF noise, like
microwaves, monitors, electric motors, etc.
5 What to do if I forgot my encryption key?
