Chapter 5. Security . . . . . . . . . . 61
Using passwords . . . . . . . . . . . . . . 61
Passwords introduction . . . . . . . . . . 61
Setting, changing, or removing a password . . 62
Hard disk security . . . . . . . . . . . . . . 63
Setting the security chip . . . . . . . . . . . 63
Using the fingerprint reader . . . . . . . . . . 64
Deleting data from your storage drive . . . . . . 66
Using firewalls . . . . . . . . . . . . . . . 67
Protecting data against viruses . . . . . . . . . 67
Chapter 6. Advanced
configuration . . . . . . . . . . . . . . 69
Installing a new operating system . . . . . . . . 69
Installing a Windows 7 operating system . . . 69
Installing a Windows 10 operating system. . . 70
Installing device drivers . . . . . . . . . . . . 71
Using the ThinkPad Setup program . . . . . . . 72
Configuring ThinkPad Setup . . . . . . . . 72
Changing the startup sequence . . . . . . . 73
Updating the UEFI BIOS. . . . . . . . . . 73
BIOS menu. . . . . . . . . . . . . . . 74
Using system management . . . . . . . . . . 85
Chapter 7. Troubleshooting
computer problems . . . . . . . . . . 89
General tips for preventing problems . . . . . . 89
Diagnosing problems . . . . . . . . . . . . 89
Troubleshooting . . . . . . . . . . . . . . 90
Computer stops responding . . . . . . . . 90
Spills on the keyboard . . . . . . . . . . 91
Error messages . . . . . . . . . . . . . 91
Beep errors. . . . . . . . . . . . . . . 93
Memory module problems . . . . . . . . . 94
Ethernet problems . . . . . . . . . . . . 95
Wireless-LAN problem . . . . . . . . . . 96
Wireless-WAN problem . . . . . . . . . . 96
Bluetooth problem . . . . . . . . . . . . 96
ThinkPad pointing device problems . . . . . 96
Keyboard problems . . . . . . . . . . . 97
Computer screen problems . . . . . . . . 97
External monitor problems . . . . . . . . . 100
Audio problems . . . . . . . . . . . . . 101
Fingerprint reader problems . . . . . . . . 102
Battery problems . . . . . . . . . . . . 102
ac power adapter problem. . . . . . . . . 103
Power problems. . . . . . . . . . . . . 103
Power button problem . . . . . . . . . . 104
Boot problems . . . . . . . . . . . . . 104
Sleep and hibernation problems . . . . . . 104
Hard disk drive problems . . . . . . . . . 105
Solid-state drive problem . . . . . . . . . 105
ThinkPad Pen Pro problem . . . . . . . . 106
Software problem . . . . . . . . . . . . 106
USB problem . . . . . . . . . . . . . . 106
Docking station problem . . . . . . . . . 106
Chapter 8. Recovery information . . . 107
Recovery information for the Windows 7 operating
system . . . . . . . . . . . . . . . . . . 107
Creating and using recovery media . . . . . 107
Reinstalling preinstalled programs and device
drivers . . . . . . . . . . . . . . . . 108
Recovery information for the Windows 10
operating system . . . . . . . . . . . . . . 109
Resetting your computer . . . . . . . . . 109
Using advanced startup options . . . . . . 109
Recovering your operating system if Windows
10 fails to start . . . . . . . . . . . . . 109
Creating and using a recovery USB drive . . . 109
Chapter 9. Replacing devices . . . . . 111
Static electricity prevention . . . . . . . . . . 111
Disabling the built-in battery . . . . . . . . . . 111
Replacing the removable battery . . . . . . . . 112
Replacing the micro SIM card . . . . . . . . . 113
Replacing the base cover assembly . . . . . . . 114
Replacing the wireless-WAN card. . . . . . . . 115
Replacing the M.2 solid-state drive in the wireless-
WAN-card slot . . . . . . . . . . . . . . . 117
Replacing the dc-in cable and dc-in bracket. . . . 118
Replacing the USB bracket . . . . . . . . . . 120
Replacing the memory module . . . . . . . . . 121
Replacing the internal storage drive . . . . . . . 123
Replacing the keyboard. . . . . . . . . . . . 130
Replacing the coin-cell battery . . . . . . . . . 134
Chapter 10. Getting support. . . . . . 137
Before you contact Lenovo . . . . . . . . . . 137
Getting help and service . . . . . . . . . . . 137
Lenovo Support Web site . . . . . . . . . 138
Calling Lenovo . . . . . . . . . . . . . 138
Purchasing additional services . . . . . . . . . 139
Appendix A. Supplemental
information about the Ubuntu operating
system . . . . . . . . . . . . . . . . . 141
Appendix B. Regulatory
information . . . . . . . . . . . . . . . 143
Certification-related information . . . . . . . . 143
Wireless-related information . . . . . . . . . . 143
ii T570 and P51s User Guide
