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Laurastar Smart Handleiding

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Special clause only applicable in France:
In addition to the contractual guarantee detailed above, customers benefit
from the legal guarantee for hidden defects set out in Article 1641 et
seq. of the French Civil Code.
Special clause only applicable in China/Taiwan:
The aforementioned guarantee does not apply if the faulty product
return or request for repair or exchange is made in China/Taiwan,
except if all of the following conditions apply:
1. The customer must provide all required evidence, such as the official
sales receipt, guarantee certificate, etc. in order to prove that the
product in question was purchased from the official sales chan-
nel in China/Taiwan that is directly or indirectly authorised by
Laurastar; and
2. A compulsory certification sticker must be affixed to the respec-
tive product by Laurastar with regard to its sale and use in China/
Taiwan.
Special clause only applicable in the Republic of Korea:
The aforementioned guarantee does not apply if the faulty product
return or request for repair or exchange is made in the Republic of
Korea, except if all of the following conditions apply:
1. The customer must provide all required evidence, such as the official
sales receipt, guarantee certificate, etc. in order to prove that the
product in question was purchased from the official sales channel
in the Republic of Korea that is directly or indirectly authorised
by Laurastar; and
2. A compulsory certification sticker that is specific to the Republic
of Korea must be affixed to the product in question.
3. The exclusion of the Republic of Korea from the international
guarantee went into effect in June 2017.
Laurastar warrants its product to be free from defects in materials
and workmanship under normal customer use as described in the
instruction manual for 1 year from the date of purchase as identified
on the invoice or cash receipt. This limited warranty extends only
to the original purchaser and is not transferable. Laurastar, at its
option, will at no charge repair or replace defective equipment during
the period of this limited warranty. To obtain warranty service, the
damaged equipment must be sent or taken to an authorized Laurastar
customer service center. This limited warranty is the customer’s
exclusive remedy and applies only to new Laurastar products.
This limited warranty does not cover normal wear and tear,
wear of the electric cable, wear of the soleplate, or wear of the
appliance’s components and accessories. Damage caused by
improper operation or storage, misuse or abuse, unauthorized
repair by non-Laurastar specialists, accident or neglect,
alteration, or connecting to a power source outside the specified
voltage. Equipment used for a commercial or any other non-
domestic or household purpose is not covered by this limited
warranty. “Misuse or abuse” of the product includes the use of the
equipment for any purpose, or in any manner, not in accordance
with the instructions contained in the instruction manual provided
with the equipment. Examples of “misuse or abuse” of the product
include, but are not limited to, damage caused by the appliance or
one of its components falling to the floor, failure to rinse the water
reservoir, failure to remove the protective soleplate, use of any
liquid other than water, the fact of not unplugging the power plug
from the mains socket after each usage and the use of products,
accessories and spare parts not supplied by Laurastar. The present
limited warranty does not cover damages caused by non-respect of
the instructions stipulated by this instruction manual.
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED
TO THE DURATION OF THIS LIMITED WARRANTY. LAURASTAR
SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR
DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE
PRODUCT OR FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND ARISING OUT OF THE CUSTOMER’S
ABILITY OR INABILITY TO USE THE PRODUCT.
Some states and jurisdictions do not allow the limitation or
exclusion of incidental or consequential damages, or limitation on the
length of an implied warranty, so the above limitations or exclusions
may not apply to you. This limited warranty gives the customer
specific legal rights, and you may have other rights that vary from
state to state.
LAURASTAR™ AFTER-SALES SERVICE
If you have a claim under this limited warranty, please contact the
Laurastar Customer Service department, either by telephone, e-mail
or fax. You must follow the instructions from the Customer Service
department and send, at your own risk:
• the appliance;
• a copy of the purchase contract, invoice, till receipt, or any addi-
tional information on this subject.
You will find other addresses for importers and official service
partners at www.laurastar.com.
If an appliance is returned to the Laurastar approved service center
when there is no defect present, the user shall be liable for the
dispatch and return costs
If a Laurastar appliance is entrusted to the approved service center
for work outside the provisions of this limited warranty, or after the
limited warranty one-year term has come to an end, this shall be
deemed a “repair outside limited warranty” and shall form the subject
of an invoice.
LaurastarTM limited warranty for USA & Canada
Laurastar international guarantee
The present guarantee does not, in any way, affect the sta-
tutory rights of the user pursuant to the national legislation in force
governing the sale of consumer goods, including the rights set out by
Directive 2011/83/EU of the European Parliament and of the Council
of 25 October 2011 on certain aspects of sales and guarantees
for consumer goods, or the rights held by the user, by virtue of the
sales contract, with regard to the respective vendor. In the event
that an appliance sold by Laurastar contains manufacturing defects,
Laurastar shall be liable for the complete elimination of these defects
within the scope defined below.
1. Scope of cover
This guarantee only applies to products manufactured by or
on behalf of Laurastar, which may be identified by the brand,
the trade name or the Laurastar logo affixed to the product.
The guarantee does not apply to non-Laurastar products,
accessories or spare parts.
This guarantee shall be applicable only if the appliance
becomes unusable, or if its use is significantly hindered, due to a
manufacturing defect, an assembly defect or a defect in the material
of the appliance, and if this defect was already in existence when the
appliance was supplied to the user.
It shall not be applicable, in particular:
• if the hindrance to use of the appliance is due to professional use
of the appliance, namely intensive use for which the user receives
monetary remuneration
• to normal wear and tear of the appliance’s components and ac-
cessories
• to an intervention by a third party or a repairer not approved by
Laurastar
• to failure to comply with the instructions contained in the instruc-
tion manual, specifically the warnings concerning start-up, use
and maintenance of the appliance
• to non-compliant use.
The concept of “non-compliant use” notably includes damage caused by :
• the fall of the appliance or of a component
• blows or marks resulting from negligence
• keeping the protective soleplate on the iron permanently
• failure to rinse the boiler
• use of water that does not comply with the specifications
• use of non-Laurastar products, accessories and spare parts.
• Continuous connection of the power plug to the mains socket.
2. Entitlements held by the user
When a user asserts, in a manner compliant with the present
guarantee, an entitlement arising from the said guarantee,
Laurastar shall be free to implement the most appropriate method
for eliminating the defect. This guarantee does not grant the user
any entitlement or any additional right; in particular, the user may
not claim for reimbursement of expenses in relation to the defect,
or compensation for any consequential loss or damage. Moreover,
transportation of the appliance from the user’s place of residence to
Laurastar’s premises, and return transportation, shall be carried out
at the user’s risk.
3. Term of validity
This guarantee is only valid for the entitlements that it accords to
the user and that the user has asserted against Laurastar within the
guarantee term.
The guarantee term is one year for countries that are not members
of the European Union and two years for European Union Member
States and Switzerland, calculated from the date of delivery of the
appliance to the user. If defects are notified after the guarantee term
has come to an end, or if the documents or items of evidence that
are necessary to assert the defects in accordance with the present
declaration are not present until after the end of the guarantee term,
the user shall not hold any rights or entitlements by virtue of this
guarantee.
4. Immediate notification of defects
When the user discovers a defect in the appliance, he / she
undertakes to communicate this to Laurastar without delay. If the
user does not do so, he / she shall lose the entitlements afforded by
the present guarantee.
5. Methods for asserting entitlements arising from the
present declaration
In order to assert the entitlements resulting from this guarantee,
the user must contact the Laurastar Customer Service department,
either :
• by telephone
• by e-mail
• by fax.
He / she must follow the instructions from the Customer Service
department and send, at his / her own risk:
• the appliance with the defect(s)
• a copy of the purchase contract, of the invoice, of the till receipt
or any other suitable document as evidence of the date or place
of purchase.
The Customer Service department is available to provide any
additional information on this subject.
You will find other addresses for importers and official service partners
at www.laurastar.com.
If an appliance is returned to the Laurastar approved service centre
when there is no defect present, the user shall be liable for the
dispatch and return costs.
6. Laurastar™ after-sales service
If a Laurastar appliance is delivered to an agreed service centre for
an intervention that is not covered by any warranty clause or after
the warranty period, said intervention will be considered as a «out-of-
warranty repair» and shall be invoiced.
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