Handleiding Laurastar Go plus (pagina 8 van 8) (Engels)

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Laurastar international guarantee

The present guarantee does not, in any way, affect the sta-

tutory rights of the user pursuant to the national legislation

in force governing the sale of consumer goods, including the

rights set out by Directive 2011/83/EU of the European Parlia-

ment and of the Council of 25 October 2011 on certain aspects

of sales and guarantees for consumer goods, or the rights held

by the user, by virtue of the sales contract, with regard to

the respective vendor. In the event that an appliance sold by

Laurastar contains manufacturing defects, Laurastar shall be

liable for the complete elimination of these defects within the

scope dened below.

1. Scope of cover

This guarantee only applies to products manufactured by or on

behalf of Laurastar, which may be identied by the brand, the

trade name or the Laurastar logo afxed to the product. The

guarantee does not apply to non-Laurastar products, accesso-

ries or spare parts.

This guarantee shall be applicable only if the appliance be-

comes unusable, or if its use is signicantly hindered, due to

a manufacturing defect, an assembly defect or a defect in the

material of the appliance, and if this defect was already in exis-

tence when the appliance was supplied to the user.

It shall not be applicable, in particular :

• if the hindrance to use of the appliance is due to professional

use of the appliance, namely intensive use for which the

user receives monetary remuneration

• to normal wear and tear of the appliance’s components and

accessories

• to an intervention by a third party or a repairer not approved

by Laurastar

• to failure to comply with the instructions contained in the

Instruction Manual, specically the warnings concerning

start-up, use and maintenance of the appliance

• to non-compliant use.

The concept of “non-compliant use” notably includes damage

caused by :

• the fall of the appliance or of a component

• blows or marks resulting from negligence

• keeping the protective soleplate on the iron permanently

• failure to rinse the boiler

• use of water that does not comply with the specications

• use of non-Laurastar products, accessories and spare parts.

• the plug connected to the wall socket outlet permanently.

2. Entitlements held by the user

When a user asserts, in a manner compliant with the present

guarantee, an entitlement arising from the said guarantee,

Laurastar shall be free to implement the most appropriate

method for eliminating the defect. This guarantee does

not grant the user any entitlement or any additional right;

in particular, the user may not claim for reimbursement of

expenses in relation to the defect, or compensation for any

consequential loss or damage. Moreover, transportation of

the appliance from the user’s place of residence to Laurastar’s

premises, and return transportation, shall be carried out at the

user’s risk.

3. Term of validity

This guarantee is only valid for the entitlements that it accords

to the user and that the user has asserted against Laurastar

within the guarantee term.

The guarantee term is one year for countries that are not

members of the European Union and two years for European

Union Member States and Switzerland, calculated from the

date of delivery of the appliance to the user. If defects are

notied after the guarantee term has come to an end, or if the

documents or items of evidence that are necessary to assert

the defects in accordance with the present declaration are not

present until after the end of the guarantee term, the user shall

not hold any rights or entitlements by virtue of this guarantee.

4. Immediate notication of defects

When the user discovers a defect in the appliance, he / she

undertakes to communicate this to Laurastar without delay.

If the user does not do so, he / she shall lose the entitlements

afforded by the present guarantee.

5. Methods for asserting entitlements arising from

the present declaration

In order to assert the entitlements resulting from this

guarantee, the user must contact the Laurastar Customer

Service department (see page 10), either :

• by telephone

• by e-mail

• by fax.

He / she must follow the instructions from the Customer

Service department and send, at his / her own risk :

• the appliance with the defect(s)

• a copy of the purchase contract, of the invoice, of the till

receipt or any other suitable document as evidence of the

date or place of purchase.

The Customer Service department is available to provide any

additional information on this subject.

You will nd other addresses for importers and ofcial service

partners at www.laurastar.com.

If an appliance is returned to the Laurastar approved service

centre when there is no defect present, the user shall be liable

for the dispatch and return costs.

6. Laurastar after-sales service

If a Laurastar appliance is entrusted to the approved service

centre for work outside the provisions of this guarantee, or

after the guarantee term has come to an end, this shall be

deemed a "repair outside guarantee" and shall form the

subject of an invoice.

Special clause only applicable in France :

In addition to the contractual guarantee detailed above,

customers benet from the legal guarantee for hidden defects

set out in Article 1641 et seq. of the French Civil Code.

7. Special Clause only Applicable in China

The above mentioned guarantee shall not be applicable to

any repair, change or return of a defective product occurred in

China, unless all the following conditions are satised:

1. A customer shall provide reasonable supporting documents,

such as formal commercial invoice and warranty card, etc.,

to prove that the product in question has been purchased

from an official channel in China which is directly or

indirectly authorized by Laurastar; and

2. A product in question shall be affixed with a China

compulsory certication identication.

8. Special Clause only Applicable in the Republic of

Korea

The above mentioned guarantee shall not be applicable to

any repair, change or return of a defective product occurred in

the Republic of Korea, unless all the following conditions are

satised:

1. A customer shall provide reasonable supporting documents,

such as formal commercial invoice and warranty card, etc.,

to prove that the product in question has been purchased

from an ofcial channel in the Republic of Korea which is

directly or indirectly authorized by Laurastar; and

2. A product in question shall be afxed with a Republic of

Korea compulsory certication identication.

The exclusion of the Republic of Korea from the International

Warranty is valid from June 2017.

Laurastar warrants its product to be free from defects in

materials and workmanship under normal customer use as

described in the Instruction Manual for 1 year from the date

of purchase as identied on the invoice or cash receipt This

limited warranty extends only to the original purchaser and

is not transferable. Laurastar, at its option, will at no charge

repair or replace defective equipment during the period of this

limited warranty. To obtain warranty service, the damaged

equipment must be sent or taken to an authorized Laurastar

customer service center. This limited warranty is the customer’s

exclusive remedy and applies only to new Laurastar products.

This limited warranty does not cover normal wear and tear,

wear of the electric cable, wear of the soleplate, or wear

of the appliance's components and accessories. Damage

caused by improper operation or storage, misuse or abuse,

unauthorized repair by non-Laurastar specialists, accident or

neglect, alteration, or connecting to a power source outside

the specified voltage. Equipment used for a commercial or

any other non-domestic or household purpose is not covered

by this limited warranty. “Misuse or abuse” of the product

includes the use of the equipment for any purpose, or in any

manner, not in accordance with the instructions contained in

the Instruction Manual provided with the equipment. Examples

of “misuse or abuse” of the product include, but are not limited

to, damage caused by the appliance or one of its components

falling to the oor, failure to rinse the water reservoir, failure

to remove the protective soleplate, use of any liquid other than

water, failure to unplug the plug from the wall socket outlet

after use and use of non-Laurastar products, accessories,

and spare parts. Damage caused by any failure to follow the

instructions contained in the Instruction Manual is not covered

by this limited warranty.

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT

LIMITATION THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE, SHALL BE LIMITED TO THE DURATION OF

THIS LIMITED WARRANTY. LAURASTAR SHALL UNDER

NO CIRCUMSTANCES BE LIABLE FOR DAMAGES IN

EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR

FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES

OF ANY KIND ARISING OUT OF THE CUSTOMER’S

ABILITY OR INABILITY TO USE THE PRODUCT.

Some states and jurisdictions do not allow the limitation or

exclusion of incidental or consequential damages, or limitation

on the length of an implied warranty, so the above limitations or

exclusions may not apply to you. This limited warranty gives the

customer specic legal rights, and you may have other rights

that vary from state to state.

LAURASTARTM AFTER-SALES SERVICE

If you have a claim under this Limited Warranty, please

contact the Laurastar Customer Service department (see page

10), either by telephone, e-mail or fax. You must follow the

instructions from the Customer Service department and send,

at your own risk :

• the appliance ;

• a copy of the purchase contract, invoice, till receipt, or any

additional information on this subject.

You will nd other addresses for importers and ofcial

service partners at www.laurastar.com.

If an appliance is returned to the Laurastar approved service

center when there is no defect present, the user shall be liable

for the dispatch and return costs

If a Laurastar appliance is entrusted to the approved service

center for work outside the provisions of this Limited Warranty,

or after the Limited Warranty one-year term has come to an

end, this shall be deemed a “repair outside limited warranty”

and shall form the subject of an invoice.

LaurastarTM limited warranty for USA & Canada

Laurastar Go plus Handleiding

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