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LANCOM VoIP USB Handset
LANCOM Advanced VoIP Client
© 2006 LANCOM Systems GmbH, Würselen (Germany). Alle Rechte vorbehalten.
Alle Angaben in dieser Dokumentation sind nach sorgfältiger Prüfung zusammengestellt worden, gelten jedoch nicht als
Zusicherung von Produkteigenschaften. LANCOM haftet ausschließlich in dem Umfang, der in den Verkaufs- und Lieferbedingun-
gen festgelegt ist.
Weitergabe und Vervielfältigung der zu diesem Produkt gehörenden Dokumentation und Software und die Verwendung ihres
Inhalts sind nur mit schriftlicher Erlaubnis von LANCOM gestattet. Änderungen, die dem technischen Fortschritt dienen, bleiben
vorbehalten.
Windows®, Windows NT® und Microsoft® sind eingetragene Marken von Microsoft, Corp.
Das LANCOM-Logo, LCOS und die Bezeichnung LANCOM sind eingetragene Marken der LANCOM Systems GmbH. Alle übrigen
verwendeten Namen und Bezeichnungen können Marken oder eingetragene Marken ihrer jeweiligen Eigentümer sein.
LANCOM behält sich vor, die genannten Daten ohne Ankündigung zu ändern, und übernimmt keine Gewähr für technische
Ungenauigkeiten und/oder Auslassungen.
Produkte von LANCOM enthalten Software, die vom „OpenSSL Project“ für die Verwendung im „OpenSSL Toolkit“ entwickelt wur-
den (http://www.openssl.org/).
Produkte von LANCOM enthalten kryptographische Software, die von Eric Young (eay@cryptsoft.com) geschrieben wurde.
Produkte von LANCOM enthalten Software, die von der NetBSD Foundation, Inc. und ihren Mitarbeitern entwickelt wurden.
© 2006 LANCOM Systems GmbH, Wuerselen (Germany). All rights reserved.
While the information in this manual has been compiled with great care, it may not be deemed an assurance of product charac-
teristics. LANCOM Systems shall be liable only to the degree specified in the terms of sale and delivery.
The reproduction and distribution of the documentation and software included with this product is subject to written permission
by LANCOM Systems. We reserve the right to make any alterations that arise as the result of technical development.
All explanations and documents for registration of the products you find in the appendix of this documentation, if they were
present at the time of printing.
Windows
®
, Windows XP
®
and Microsoft
®
are registered trademarks of Microsoft, Corp.
The LANCOM Systems logo, LCOS and the name LANCOM are registered trademarks of LANCOM Systems GmbH. All other names
mentioned may be trademarks or registered trademarks of their respective owners.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http://www.openssl.org/.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
This product includes software developed by the NetBSD Foundation, Inc. and its contributors.
LANCOM Systems GmbH
Adenauerstr. 20/B2
52146 Würselen
Deutschland
www.lancom.de
Würselen, August 2006
110485/0606
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
1
Quick Start Guide
VoIP Telephony
Introduction
LANCOM VoIP USB Handset and LANCOM Advanced VoIP
Client
The LANCOM VoIP USB Handset and the LANCOM Advanced VoIP Client from
LANCOM Systems are two products that make the transition to VoIP telephony
simple and convenient:
The LANCOM Advanced VoIP Client makes telephony functions available
directly from a computer and requires the use of a microphone and
loudspeakers, a headset or another audio device.
The LANCOM VoIP USB Handset functions as an audio device, e.g. as an
alternative to a headset, and it requires VoIP client software to be able to
function as a telephone.
Both can be used separately and independently of one another – by
combining these two complementary components, you benefit from the
traditional features of a telephone with the convenience of VoIP functions,
such as direct dialing from within Windows applications.
The LANCOM VoIP USB Handset and the license for the LANCOM
Advanced VoIP Client software can be purchased separately. On the
supplied CD, you will find a 30-day limited test version of the
LANCOM Advanced VoIP Client. License keys can be sourced from
specialist resellers as a single license (item 61110) or as bundle of 10
(item 61611).
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
2
Quick Start Guide
VoIP Telephony
Telephoning with VoIP
In addition to the VoIP software client and the audio device, VoIP telephony
also requires a SIP gateway to handle the conversion between IP-based
telephony using the SIP protocol and other telecommunications networks
(e.g. the ISDN network). A SIP gateway can be provided by:
An SIP provider account: The SIP Gateway is located in the provider
network, the VoIP client registers itself with this gateway via the Internet
(public registration)
A LANCOM VoIP Router in your local network: The SIP gateway is then
integrated into the router; the VoIP client registers itself with the LANCOM
VoIP Router via the LAN (local registration)
A VoIP-ready PBX located in the headquarters network: The VoIP client
registers itself with the PBX using a VPN connection (upstream
registration)
The following Quick Start Guide explains how to install the LANCOM VoIP
USB Handset and the LANCOM Advanced VoIP Client as well as how to
configure the client for these three application scenarios.
Further documentation
In addition to these three basic application scenarios, further applications are
presented in the complete LANCOM VoIP solutions documentation.
The manual for the LANCOM Advanced VoIP Client provides a full
description of the extensive range of functions and parameters in the VoIP
client software.
The User Manual for your LANCOM VoIP router contains all of the
detailed information required for setting up your device. It also contains
all of the important technical specifications.
The Reference Manual supplements the User Manual and fully
addresses issues concerning the LANCOM operating system LCOS that
also apply to all other models.
The User and Reference Manual are supplied as Acrobat documents
(PDF files) on the accompanying CD, depending on the model. The
latest versions of documentation and software are always available
from www.lancom.de/download
.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
3
Quick Start Guide
VoIP Telephony
Quick start into VoIP telephony
Connect the LANCOM VoIP USB Handset
The LANCOM VoIP USB Handset has to be connected to a free USB interface
on your computer. No drivers need to be installed and the LANCOM VoIP USB
Handset is automatically recognized as an audio device by Windows 2000 or
XP.
Further information can be found under ’The LANCOM VoIP USB Handset’
Page 19 and on the supplied CD in the user documentation in the section
'Terminal equipment'.
Installing the LANCOM Advanced VoIP Client
You will need administrator rights to install the LANCOM Advanced
VoIP Client on PC.
These system requirements have to be met to use the LANCOM Advanced
VoIP Client:
Intel Pentium III 700-MHz processor or higher
Min. 512-MB RAM
25 MB available hard-disk space
Graphics card offering a minimum resolution of 800x600 pixels and at
least a 15-bit color depth (32767 colors)
DirectX 8
Full-duplex soundcard with one of the following audio devices connected
to it: Handset, headset or microphone and loudspeaker
Network access
Operating system: Windows 2000 (with Service Pack for QoS RSVP) or
Windows XP Professional (with Service Pack 2); installed TCP/IP protocol
for data transfer
A Windows service is activated to control the Quality of Service. The
voice data (RTP) are then prioritized in the network according to IEEE
802.1p (DiffServ marking 'EF'). If you encounter problems such as
one-way communication (one party has trouble hearing another),
they may be due to QoS errors in the network (e.g. switch components
that do not handle 802.1p correctly). In this case, deactivate QoS for
the local network.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
4
Quick Start Guide
VoIP Telephony
Close Microsoft Outlook or Lotus Notes prior to the installation. If these
programs are not closed, some of the components may not be installed
correctly.
Insert the supplied CD into you CD drive and select the option Install
LANCOM Advanced VoIP Client on the start screen.
Older versions of the software will be replaced automatically during
installation; no deinstallation is necessary.
Select the type of installation. This includes the selection of components
to be installed:
With the 'Normal installation', only the 'MS Outlook AddIn' is
installed. This component enables you to make telephone calls from
Outlook.
The 'User-defined installation' allows the installation of the 'MS
Outlook AddIn', the 'Lotus Notes AddIn' to make telephone calls from
Lotus Notes, and the 'TAPI service provider' which allows telephone
calls to be conducted over third-party applications.
The Setup Wizard will guide you through the rest of the installation.
Configuring the LANCOM Advanced VoIP Client
Defining the SIP account with a public SIP provider
After installation, create a SIP account in your LANCOM Advanced VoIP Client
so that you are able to receive calls at the intended telephone number, and to
make calls yourself. After starting, the unconfigured LANCOM Advanced VoIP
Client displays the dialog for defining a SIP account.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
5
Quick Start Guide
VoIP Telephony
If you wish to use a SIP account with a public SIP provider for telephony,
you must create a corresponding account in the LANCOM Advanced VoIP
Client. On the ' SIP accounts' tab, use the Add button to create a new SIP
account.
Select the required SIP provider from the list and activate the account.
Enter the SIP account information that you received from your provider:
The 'User ID' is the SIP ID of your SIP account
The 'User name' is also the SIP ID of your SIP account
Your SIP-account password
No further settings are necessary as these are defined according to the
provider you selected.
You can check if the registration was successful by looking at the list of
recent messages (via button or menu).
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
6
Quick Start Guide
VoIP Telephony
Defining the SIP account to register at the LANCOM VoIP
Router or at a PBX
A LANCOM VoIP Router located in your local network can function as a SIP
proxy for the VoIP terminal equipment in the network. Terminal devices such
as a LANCOM Advanced VoIP Client can then register locally at the LANCOM
VoIP Router. The SIP proxy handles the switching of calls to a public SIP
provider or to a VoIP PBX at a different site. Alternatively, the LANCOM VoIP
Router as a SIP gateway can perform the conversion to other telephone
networks (e.g. ISDN) itself.
To use a LANCOM VoIP Router for telephony, a corresponding account has
to be set up in the LANCOM Advanced VoIP Client. On the ' SIP accounts'
tab, use the Add button to create a new SIP account.
For the provider setting, leave the entry as 'Custom' and activate the new
account.
For the 'User ID' enter the internal telephone number to be used by
LANCOM Advanced VoIP Client for taking calls and, optionally, enter a
name for your phone under 'Description'; this name will be displayed on
the other phone at the other end of the connection.
With the button Details, open the dialog for the advanced settings and
enter the following data:
As the 'SIP proxy' and 'Registrar', the internal VoIP domain for your
LANCOM VoIP Router (default: 'internal') if this also acts as the DNS
server for the client, otherwise, the LAN IP address.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
7
Quick Start Guide
VoIP Telephony
'Realm' is always the internal VoIP domain.
With this information, the LANCOM Advanced VoIP Client can
register locally at a LANCOM VoIP Router and use the telephone lines
defined there.
If the LANCOM Advanced VoIP Client is to registering not only with the
LANCOM VoIP Router locally, but an upstream SIP PBX (e.g. at
Headquarters) as well, then enter under 'SIP proxy', 'Registrar' and, under
'Realm', enter the VoIP domain of the SIP PBX at Headquarters. The
LANCOM VoIP Router needs to be configured with an appropriate SIP-
PBX line with the same domain, and the router has to be the DNS server
for the LANCOM Advanced VoIP Client.
Enter the SIP account user name and password for logging in to the SIP
PBX.
You can check if the registration was successful by looking at the list of
recent messages (via button or menu).
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
8
Quick Start Guide
VoIP Telephony
On the tab 'Location' enter your international country code and local
code, each without their leading zero(s), and enter the national and
international prefixes (e.g. '0' and '00'). The field 'Public line access
prefix' is for the character your PBX or LANCOM VoIP Router uses to
access an outside line (e.g. '0' or '*').
Select the LANCOM VoIP USB Handset as an audio device
After selecting your SIP provider, the hardware now has be set up accordingly.
This is done with the help of the LANCOM Sound Wizard which starts
automatically after defining the SIP profile. This Wizard will guide you through
the setup. First of all, select the hardware for audio output.
Under 'Select device' simply choose the hardware you will be using.
(Standard: Handset P250 (Direct Sound)). The audio volume can also be set
here. You can optionally carry out a function test under 'Play/Stop'.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
9
Quick Start Guide
VoIP Telephony
In the following window, select the handset by dragging the selector to 'USB'
and confirm this by clicking on Next.
The microphone adjustment starts now, which the Sound Wizard will guide
you through.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
10
Quick Start Guide
VoIP Telephony
To use the connected LANCOM VoIP USB Handset as an audio device, the
following should be selected from each of the tabs that follow; 'Handset P250
(Direct Sound)'.
Basically, the LANCOM Advanced VoIP Client manages an unknown
audio device which is configured using the Sound Wizard. Without
manual selection, known audio devices such as the LANCOM VoIP
USB Handset are always given preference over others. Whenever new,
unknown audio devices are connected, the Sound Wizard starts
automatically and the profile is changed. You can switch between
recognized audio devices without resetting.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
11
Quick Start Guide
VoIP Telephony
Making telephone calls with the LANCOM
Advanced VoIP Client
You will find all LANCOM Advanced VoIP Client functions in the menubar or
via the context menu on the interface. To open the context menu of a button,
for example, simply right click on the menu button.
Detailed online help is available (F1 key) as well.
Initiating and terminating calls
Enter the number you would like to call. Use the keypad on the LANCOM
Advanced VoIP Client or the computer keyboard to dial. The phone
number can be edited if need be.
Then pick up the handset.
When using the headset, activate the line by clicking on the handset
or the line button.
After you have completed your call, simply return the handset to the hook
or click on the handset or the line button.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
12
Quick Start Guide
VoIP Telephony
Accepting calls
A call is signaled by a ringing sound and the corresponding animated line
button as well as a balloon tip.
Answer the call as you normally would by lifting the handset.
When using the headset, activate the line by clicking on the handset
or the animated line button.
Initiating a second call simultaneously
During an active call, you can also initiate another call.
Click on a free Line and dial the number as usual. The first caller is put on
“hold”.
Switch between callers by clicking on the corresponding Line or on the
Call swap button.
Connecting participants
If you have two active calls, you can connect the participants with each other
by clicking on the Transfer button.
If the line you initiated the call on is active, you can simply hang up
your handset without clicking the Transfer button.
Please be advised that call transfer is a complex procedure in the SIP
world: All of the terminal equipment involved must offer full support
for this process. For active call transfer (you press the Transfer button
or hang up the handset when two calls are still active), the LANCOM
Advanced VoIP Client uses REFER in order to inform the respective
parties that they are connected directly with one another.
Call swap
Call transfer
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
13
Quick Start Guide
VoIP Telephony
Activating call forwarding
The LANCOM Advanced VoIP Client can forward incoming calls to another
telephone number depending on the configuration.
In order to activate call forwarding, click on the Forwarding button.
All calls will be forwarded immediately according to your personal
profile under Settings Configure call forwarding.
Please note that call forwarding for SIP is performed by the client
exchange, unlike traditional telephony. Call forwarding is only active
as long as the LANCOM Advanced VoIP Client is running as an active
application on the PC. Once the user exits the client application, call
forwarding ceases to be active.
Dialing a number from the phonebook.
Click on the Phonebook button.
Highlight the entry you want to call.
Click on Dial in order to call the highlighted number.
Editing the phonebook.
Click on the Phonebook button or under Lists Phonebook.
Click on Add, Change or Delete in order to edit the entries.
You can also export and import the phonebook to make it available to others
or to edit entries with a different application, for instance.
To do this, select File Personal phonebook Import or Export from
the menu.
Then follow the instructions provided by the Wizard.
Using speed dials
Speed dials enable quick access to the most frequently used numbers.
Call forwarding
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
14
Quick Start Guide
VoIP Telephony
Select Properties in the shortcut menu for the speed dial.
Assign a name, number and, if desired, a picture to the speed dial.
Define whether the display should first be deleted, whether the number
should be dialed immediately.
If you would like to call the selected participant, just click on the
corresponding Speed dial.
Customizing the interface and ringtones
Skin (interface)
You have the option of changing the function and design (skin) of your
LANCOM Advanced VoIP Client.
Under Settings User profile, select the Skin tab.
Load one of the skins listed here.
LANCOM Advanced VoIP Client also allows you to freely design the interface.
For further information, please refer to the “LANCOM Advanced VoIP Client
Skin Editor” documentation.
Ringtones
You can assign different ringtones depending on the number of the caller or
on the number called.
Under Settings User profile, select the Ringtones tab.
You can define various ringtones by pressing Add.
If you select no sound for all calls, a call will only be signaled on the
interface or in an information bubble (silent ringing).
Telephony with Microsoft Outlook
Dialing from contacts
Select a contact in Outlook and click on the LANCOM Advanced VoIP Client
symbol in the menu bar.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
15
Quick Start Guide
VoIP Telephony
When entering a contact, even for numbers from your local public
network, always enter the number in canonical format (e.g. +49 231
12345-6789).
Caller ID
In Outlook, under Tools Options LANCOM Advanced VoIP Client,
you can define whether a contact should be opened when a call is received or
whether a journal entry should be created.
LANCOM Advanced VoIP Client always attempts to resolve and display the
number of the caller using the phonebook or your Outlook contacts.
Setting the voice quality effectively
The Sound Wizard optimizes the interaction between LANCOM Advanced
VoIP Client and the respective terminal device (handset or headset).
To improve the voice quality, please start the Sound Wizard in the menu bar
Settings Sound Wizard and follow the Wizard instructions.
If you have problems hearing the other party during a call, you can
adjust the volume during a call under Settings Adjust volume or
simply by using the slider on the user interface.
Tips & Tricks
Online Help
The LANCOM Advanced VoIP Client offers extensive Online Help for every
function. You can access the Online Help using the shortcut menu of a button,
for example, or by pressing the F1 key.
Manual and automatic redial
Click on the Redial button. The last number dialed is dialed again.
The Redial button shortcut menu contains the redial list. Click on an
entry in order to dial it.
Here you will also find Automatic Redial. This function allows you to
keep redialing the busy number until it is available again.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
16
Quick Start Guide
VoIP Telephony
Dial from every application
With F11 you can dial the highlighted number from any Microsoft application.
Caller list
The caller list contains the most recent calls. Here you will find details (e.g.
time and date) concerning these calls.
Shortcuts
The shortcut buttons allow you to start frequently used applications or
websites (e.g. a telephone directory) with a single click. You can define the
label and link under Properties in the shortcut menu of the respective
shortcut button.
Wrap up time
In the shortcut menu of the line button under Properties, you can define
whether and for how long a line should be blocked for further calls after a call
has been completed.
Conversation recording
You are having a telephone conversation and would like to record it.
Click on the Record button.
You will hear a sound signaling that the rest of the call will be recorded.
Clicking on the Record button once again will stop recording.
In the shortcut menu of the Record button you will find the list of recorded
calls. Here you can listen to and delete recordings.
Slider
A slider on the user interface is provided for simple volume control. In general,
it adjusts the output that you are currently listening to. So, for example, if you
receive an incoming call, you can adjust the ring volume; if you are engaged
in a telephone conversation using the handset, the volume of the
conversation will be adjusted.
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
17
Quick Start Guide
VoIP Telephony
Settings
Block call waiting
You can disable further calls. On the interface, switch this function on or off
by clicking on Block secondary call.
You will no longer hear a call waiting tone and the second caller will be
forwarded according to your forwarding settings if the line is busy.
Hide number
On the interface, switch this function on or off by clicking on Hide number.
Configuring call forwarding
You can define different types of call forwarding (unconditional, if busy, no
reply) in the LANCOM Advanced VoIP Client.
In the shortcut menu of the Forwarding button, click on Properties.
Here, you can define the different types of call forwarding.
Call forwarding is only in effect as long as the LANCOM Advanced
VoIP Client is running on the PC.
Lines
You can define which of your calls should be received on which line.
In the shortcut menu of the Line button select Properties.
Define which calls should be received on this line, whether a number
should be transmitted for outgoing calls and whether this line should be
blocked after a call to make time for wrap-up work.
The line buttons make it possible to signal incoming calls for different
departments or companies, for example. Make use of this function by
creating various SIP users with different internal numbers on the
LANCOM VoIP Router.
Then assign the respective internal number for the exchange to
various lines as a standard number or use rules within the call router
to decide which internal telephone number a call should be switched
to.
In the LANCOM Advanced VoIP Client create a separate SIP account
for each of the internal telephone numbers to be switched with the
LANCOM VoIP USB Handset and LANCOM Advanced VoIP Client
19
Quick Start Guide
VoIP Telephony
The LANCOM VoIP USB Handset
In addition to the handset, a LANCOM VoIP USB Handset also has
a speakerphone integrated into the desk stand
a headset connector on the left side of the handset
four buttons on the right side of the handset
and a red light-emitting diode.
The button functions:
The 'Headset' button switches between the handset, the integrated
speaker on the handset and any headset connected to it.
You can adjust the volume using the two middle buttons. The volume
control affects the speech output (headset, handset, speaker) currently
being heard.
The 'Mute' button turns the microphone currently in use (handset,
headset) on or off.
What the LEDs signal:
The red LED is on whenever a line in the LANCOM Advanced VoIP Client
is active.
The red LED blinks when the speakerphone is active.
The 'headset' button is on whenever the headset speaker is activated.
Further information can be found on the supplied CD in the corresponding
user documentation in the section 'Terminal equipment'.
Headset
Volume
Mute
LED
Headset connection
21

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