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LANCOM Advanced VoIP
Client - User
Documentation
LANCOM Advanced VoIP Client The Ultra
Flexible Telephony Software for
Your Windows PC
As of: January 2007
© 2000-2007 Lancom Systems. All rights reserved.
Legal Information
Whilst Lancom Systems attempt to convey accurate and current information
relative to the creation of LANCOM Advanced VoIP Client and this
documentation, the information provided in this user guide may contain
typographical or technical errors.
This documentation, including all information contained herein is provided
“as is”, without any warranty of any kind, whether expressed or implied,
including, but not restricted to, any implied warranties of merchantability or
fitness for a particular purpose or non-infringement.
Trademark: Lancom Systems and LANCOM Advanced VoIP Client are
registered trademarks of Lancom Systems. All other trademarks and product
names are trademarks or registered trademarks of the respective owners. This
documentation is proprietary intellectual property of Lancom Systems.
Reproduction, adaptation, or translation of this documentation without the
express written consent of Lancom Systems is prohibited and will be
prosecuted as a violation of intellectual property rights.
Lancom Systems GmbH
Adenauerstraße 20 / B2
D-52146 Würselen
www.lancom-systems.com
Table of Contents i
Table of Contents
LANCOM Advanced VoIP Client - User Documentation 1
New Functions......................................................................... 1
Preface ................................................................................... 3
1 What is meant by…?
1.1 Subscriber .............................................................. 7
1.2 Number ( Telephone Number)...................................... 7
1.3 Line....................................................................... 7
1.4 User ...................................................................... 8
1.5 Active Connection..................................................... 8
1.6 Connection on Hold .................................................. 8
1.7 Call Waiting ............................................................ 8
1.8 Call Swap ............................................................... 9
1.9 Acoustic Signals ....................................................... 9
1.10 Skin ...................................................................... 9
1.11 Call Forwarding ..................................................... 10
1.12 Wrap Up Time....................................................... 10
2 How does LANCOM Advanced VoIP Client work?
3 Logon and Logoff
3.1 Start, logon and logoff............................................. 15
3.2 Show Message Log ................................................. 17
4The Layout of the LANCOM Advanced VoIP Client Interface
4.1 Menus ................................................................. 19
4.2 The Toolbar........................................................... 22
4.3 Background .......................................................... 24
4.4 Display................................................................. 25
4.5 Numeric Keypad..................................................... 26
4.6 Lines ................................................................... 27
4.7 Function Keys ........................................................ 28
5 Telephoning with LANCOM Advanced VoIP Client
5.1 Starting LANCOM Advanced VoIP Client....................... 31
5.2 How do I call a subscriber? ....................................... 32
ii Table of Contents
5.3 Dial from Every Application....................................... 33
5.4 How do I use the Phonebook? ................................... 34
5.5 How do I answer a call? ........................................... 35
5.6 How do I end a call?............................................... 36
5.7 How do I start an inquiry call? ................................... 37
5.8 How do I switch between several subscribers
(Call Swap)? .......................................................... 37
5.9 How do I connect two subscribers to one another? ......... 38
5.10 How do I transfer a call without Inquiry? ...................... 39
5.11 Transfer without accepting ....................................... 40
5.12 How do I telephone with several subscribers
simultaneously (Conference)? .................................... 40
5.12.1 Starting a Conference ......................................... 40
5.12.2 Inquiry Calls and Add.......................................... 41
5.12.3 Leaving or Ending a Conference ............................... 43
5.13 How do I forward a call? .......................................... 43
5.13.1 Enable Call Forwarding Unconditional......................... 44
6 Microsoft Outlook – Telephoning with
LANCOM Advanced VoIP Client
6.1 Telephone Number Formats in Outlook ........................ 45
6.2 LANCOM Advanced VoIP Client and
Microsoft Outlook 2000/XP....................................... 45
6.2.1 Configuration.................................................. 46
6.2.2 Calling Subscribers Directly from Outlook Contacts ............ 50
6.2.3 Call from an e-mail............................................ 52
6.2.4 Call from a Calendar entry..................................... 52
6.2.5 Using Outlook Contacts for Incoming Calls .................... 53
6.2.6 Displaying and creating Outlook Contacts during a call ....... 54
6.2.7 Displaying and creating Outlook Contacts from lists........... 54
6.2.8 Creating and displaying Outlook journal entries ............... 55
6.2.9 Creating a journal entry during a call.......................... 56
6.3 Selecting a number from Outlook Contacts ................... 56
7 LANCOM Advanced VoIP Client in Detail
7.1 Summary of the Functions of
LANCOM Advanced VoIP Client.................................. 59
7.2 LANCOM Advanced VoIP Client Menus ........................ 61
7.2.1 The File Menu ................................................. 61
7.2.2 The Edit Menu................................................. 63
7.2.3 The Lines Menu................................................ 64
7.2.4 The Functions Menu ........................................... 64
7.2.5 The Lists Menu ................................................ 66
7.2.6 The Settings Menu............................................. 67
Table of Contents iii
7.2.7 The Help Menu ................................................ 67
7.2.8 Minimize ...................................................... 68
7.2.9 Exit ............................................................ 69
7.2.10 About LANCOM Advanced VoIP Client... ...................... 69
7.2.11 Tip of the day................................................... 69
7.3 The LANCOM Advanced VoIP Client Toolbar.................. 70
7.4 LANCOM Advanced VoIP Client Functions .................... 72
7.4.1 Numeric Keypad............................................... 72
7.4.2 Backspace..................................................... 72
7.4.3 Handset ....................................................... 72
7.4.4 Redial ......................................................... 73
7.4.5 Automatic Redial .............................................. 77
7.4.6 Disable Secondary Call ........................................ 79
7.4.7 Hide Number .................................................. 79
7.4.8 Line button.................................................... 80
7.4.9 Disabling Lines (Wrap-up Time) ............................... 94
7.4.10 Speed dial ..................................................... 96
7.4.11 The Shortcut Button ........................................... 98
7.4.12 Importing and Exporting Speed Dials and Shortcuts......... 100
7.4.13 Phonebook .................................................. 101
7.4.14 Caller List.................................................... 106
7.4.15 Forwarding.................................................. 109
7.4.16 Call Swap.................................................... 110
7.4.17 Hold......................................................... 111
7.4.18 Call Transfer ................................................. 111
7.4.19 Blind Call Transfer ........................................... 112
7.4.20 Conversation Recording ..................................... 113
8 LANCOM Advanced VoIP Client Configuration
8.1 Speaker and Microphone........................................ 120
8.1.1 Adjust Volume............................................... 120
8.1.2 Mute Speakers .............................................. 121
8.1.3 Mute Microphone ........................................... 122
8.2 Forwardings ........................................................ 122
8.3 Sound Wizard ...................................................... 124
8.4 User Profile.......................................................... 125
8.4.1 General...................................................... 126
8.4.2 Lists ......................................................... 128
8.4.3 Speed Dials ................................................. 130
8.4.4 Shortcut Buttons ............................................ 131
8.4.5 Line Buttons................................................. 133
8.4.6 Skin ......................................................... 134
8.4.7 Ringing...................................................... 135
8.4.8 Keyboard .................................................... 138
8.4.9 SIP Account / Audio ......................................... 140
8.5 Call from the command line .................................... 145
iv Table of Contents
9 Installing and Uninstalling LANCOM Advanced VoIP Client
9.1 Requirements ...................................................... 147
9.2 Preparation for Installation ..................................... 148
9.2.1 Install LANCOM VoIP USB Handset .......................... 148
9.2.2 Install LANCOM VoIP Client Headset ........................ 148
9.2.3 Operating the LANCOM VoIP USB Handset /
LANCOM VoIP Client Headset without Additional Speakers
.148
9.3 LANCOM Advanced VoIP Client - Installation
of the Software .................................................... 149
9.3.1 Installation.................................................. 149
9.3.2 User-defined Installation .................................... 150
9.3.3 License Keys................................................. 151
9.3.4 Installation from the Command Line......................... 152
9.3.5 Update ...................................................... 153
9.3.6 Uninstall..................................................... 154
9.4 Configuration of a SIP account................................. 154
9.4.1 Configuration of Peer-to-peer/ENUM........................ 157
App. A: Symbols on the Taskbar and in the Tray
App. B: Telephoning from Third Party Applications
B.1 Installation of the TAPI 2.x...................................... 163
B.2 Configuring Third Party Applications for
LANCOM Advanced VoIP Client Based on the
Example of Microsoft Phone Dialer 1.0 ...................... 164
App. C: Overview of Drag & Drop
App. D: Devices
D.1 Overview of the Available Devices............................. 167
D.2 Configuration of the Terminal Devices in
LANCOM Advanced VoIP Client................................ 167
D.3 Operation of the LANCOM VoIP USB Handset............. 168
D.3.1 Standard Behaviour of LANCOM VoIP USB Handset ......... 169
D.3.2 Functions of the LANCOM VoIP USB Handset in Detail ...... 170
D.4 USB Headset Adapter without Keys........................... 172
D.5 Swyx Headset Cable K411 ...................................... 173
D.6 Headset Cable GN8120.......................................... 173
D.7 Plantronics CS60-USB Headset ................................ 174
App. E: Technical Terms
1
LANCOM Advanced VoIP Client
New Functions
New Functions
This section provides an overview of the new features presented by LANCOM
Advanced VoIP Client.
LANCOM Advanced VoIP Client vR.1.20
Function Explanation
Support of
Windows Vista
The operating system Windows Vista is supported.
Conference
In this version you can speak to several subcribers at the same
time (conference). For further information please refer to
chapter 5.12,
How do I telephone with several subscribers simul-
taneously (Conference)?
, page 40.
Detection of
special VoIP
Routers
When you configure your SIP accounts you can now use the option
"Automatic" when you select a provider. LANCOM Advanced VoIP
Client logs on to any available any properly configured VoIP router
in the system. For further information please refer to chapter 9.4,
Configuration of a SIP account
, page 154.
2
LANCOM Advanced VoIP Client
New Functions
LANCOM Advanced VoIP Client vR.1.10
Function Explanation
Automatic device
detection
Many devices are automatically detected by LANCOM Advanced
VoIP Client - as a rule, no further configuration is necessary for
these.
New skin
LANCOM Advanced VoIP Client offers a revised standard skin
LANCOMclassicXT.
Manual start of
logon to SIP
accounts
You can now start a renewed logon to all activated SIP accounts if
necessary. For further information please refer to chapter 7.2.1,
The File Menu
,page61.
Definition of own
location
You can now define location particulars. This is necessary for
correct resolution of Outlook contacts, for example. For further
information please refer to chapter 8.4.9,
SIP Account /
Audio
, page 140.
Definition of a
public line access
You can input a public line access if necessary. This is needed, for
example, when using a SIP gateway for external calls. For further
information please refer to chapter 8.4.9,
SIP Account /
Audio
, page 140.
More options for
compression
You can use additional options for applying voice compression. By
using the options "Prefer uncompressed" and "Prefer
compressed", you can change the setting so that your compres-
sion setting is only used if your call partner's system also supports
it. For further information please refer to chapter 8.4.9,
SIP
Account / Audio
, page 140.
Num key no longer
activated as
default
Until now, the Num key on the keyboard has been activated by
default when LANCOM Advanced VoIP Client is on top. You now
have to set this option if you want it. The Num key is deactivated
as default. For further information please refer to chapter 8.4.8,
Keyboard
, page 138.
3
LANCOM Advanced VoIP Client
Preface
Preface
What is “LANCOM Advanced VoIP Client”?
Free-of-charge Internet telephony services and the widespread use of Voice
over IP technologies have aroused tremendous interest in private and
business customers alike. With the popularity of broadband services in the
private and public domain, the obvious appeal of cheap or even free
telephone calls via the Internet or public IP telephony services is rapidly
growing. LANCOM Advanced VoIP Client is an innovative, PC-based
telephony application which can be used equally by private and business
customers for simple and fast utilization of Internet telephony. The software
uses the SIP protocol and offers users an independent PC application with
extensive service features, such as are otherwise only known in company
telephone systems.
About This Documentation
Who is this Documentation written for?
This documentation contains important information for the installation and
use of LANCOM Advanced VoIP Client. The topics have been chosen in such a
way that even inexperienced PC users will find it easy to begin using this
program. Please note that elementary knowledge of Windows systems is
required for understanding this documentation and the operation of the help
system. If you have not been working with one of these operating systems for
very long, we also recommend that you refer to the Windows help system.
Brief operating instructions (Quickstart) are available in PDF form for printout
in the Start menu.
Conventions for the Descriptions
Description of the Operating Steps in this Documentation
In this documentation,
click
always means: you click the left mouse button
once.
Double-click
: you quickly click twice with the left mouse button.
If the right mouse button is required for an operating step, it will be indicated
explicitly in the text.
“Click with the right mouse button...”
4
LANCOM Advanced VoIP Client
Preface
Instructions for Menu Operation
Instructions, which refer to the selection of certain menu entries, will be
presented as follows:
Lists | Show Phonebook...
refers to the menu item “Show Phonebook…”, which is located in the “Lists”
menu.
The shortcut menu for an element opens when you click with the right mouse
button on the element.
The Layout and Organization of this Documentation
Chapter 1 - This chapter defines in detail the terminology
commonly used throughout the LANCOM Advanced VoIP Client
documentation.
Chapter 2 - This chapter introduces the basic technical concepts
of LANCOM Advanced VoIP Client.
Chapter 3 - This chapter describes how to start and logon to or
logoff from LANCOM Advanced VoIP Client.
Chapter 4 - This chapter will familiarize you with the elements
of the LANCOM Advanced VoIP Client user interface.
Chapter 5 - Here you will find descriptions of the basic
telephone functions of LANCOM Advanced VoIP Client.
Chapter 6 - In this chapter, you will find out how you can use
LANCOM Advanced VoIP Client directly in Microsoft Outlook.
Chapter 7 - This chapter provides a detailed description of the
LANCOM Advanced VoIP Client functions.
Chapter 8 - This chapter describes how to change LANCOM
Advanced VoIP Client behavior and settings.
Chapter 9 - This chapter describes how to both install and
uninstall LANCOM Advanced VoIP Client and the corresponding
output devices (LANCOM VoIP USB Handset or LANCOM VoIP
Client Headset).
Appendix A - Certain states and processes for LANCOM
Advanced VoIP Client are signaled on the Windows taskbar or in
the tray. You will find an overview here of the symbols used, and
their significance.
•
5
LANCOM Advanced VoIP Client
Preface
Appendix B - This appendix describes how you can use LANCOM
Advanced VoIP Client to start calls in third party applications.
Appendix C - This chapter provides an overview of the options
for using Drag & Drop to handle buttons on the LANCOM
Advanced VoIP Client interface.
Appendix D - In this appendix you will find information on the
different devices (Handsets and Headsets), which are suitable
for use with LANCOM Advanced VoIP Client.
Appendix E - Here you will find more detailed explanations of
technical terms used in connection to the “Voice over IP”
technology.
The detailed Index gives you some orientation to help you find topics
quickly.
Online Help
At almost every point in the program a high-performance online help is
provided: You have access to instructions and information directly on the
screen and you don’t necessarily need printed operating instructions.
To start the Help system, go to the menu bar and click on ”Help | Help
Topics...”. Many dialogs contain a “Help” button. To receive help for the
respective dialog, just click on “Help”.
If the Contents, Index and Search tabs are not shown, click on "Show".
6
LANCOM Advanced VoIP Client
Preface
Click on one of the tabs in the Help window:
Tab Purpose
Contents
Showing the Help Table of Contents
Index
Searching or selecting specific words or expressions from a list of
keywords.
Search
Searching for Keywords in Online Help
Favorites
Defining Favorites
7
LANCOM Advanced VoIP Client
What is meant by…?
1 What is meant by…?
This chapter defines in detail the terminology commonly used throughout the
LANCOM Advanced VoIP Client documentation.
You will find additional technical terms used in connection with the “Voice-
over-IP” technology in App. E:,
Technical Terms
.
1.1 Subscriber
Persons, who take part in a telephone conversation, are called subscribers.
1.2 Number ( Telephone Number)
A number is a sequence of digits or a symbolic name.
Examples of Valid Numbers
1.3 Line
The term “Line” refers to a potential telephone connection, which can be used
to place your telephone calls. Due to the fact that LANCOM Advanced VoIP
Client uses the IP protocol or SIP protocol to transmit telephone calls, this
new IP telephony is not connected to an actual “cable connection” for each
telephone call. On the contrary; it enables you to carry out several
independent calls simultaneously via your network connection. LANCOM
Advanced VoIP Client continues to use the familiar term “Line” for the
“logical” connection option for a telephone call, even though a “physical” line
is no longer required for this connection. This concept allows you, on the one
hand, to continue to use the practical and simple term “Line” – a subscriber
Number Meaning
02319776123 The number of a subscriber who can be reached via the public
telephone network.
Please note that you must always use the area code in order for
the call to be delivered.
TOMMY Alias name of a subscriber, which is assigned for a subscriber
with the same provider. The subscriber, who is being called, must
be known there under the user name TOMMY.
carol.jones@company.com SIP-URI. This is constructed similarly to an e-mail address, and
consists of a user name and the realm (name range, rather like a
domain).
8
LANCOM Advanced VoIP Client
What is meant by…?
can still “be on hold on the other line” – and, on the other hand, you can
profit from the new line flexibility:
Thus for example, you can now determine in a few operating steps how
many lines you need at your workstation.
1.4 User
A user is a person, for whom an account has been set up.
1.5 Active Connection
An active connection is the period during a telephone call in which you can
hear your conversation partner and your partner can hear you.
1.6 Connection on Hold
A connection on hold is a telephone call you have placed but which you have
interrupted for a short time.
The connection on hold can be reactivated with the help of the
corresponding Line button. If you have a second call on another line at the
same time, the connection that was active until now will become a
connection on hold.
In this way, you can conveniently take several calls “simultaneously” and
easily switch between the individual callers (Call Swap).
Example:
Another call comes in for you while you are having a telephone conver-
sation. The new call is shown on your telephone display. If you take this
call, the call which was just active will be put on hold and the incoming
call becomes active.
1.7 Call Waiting
If you are in the middle of a telephone conversation and another call comes
in, this call will be shown on your display and an incoming call tone (not
actually a ringing tone) will be played in the active conversation. This
procedure is known as Call Waiting.
You can now decide whether you would like to put the current call on hold in
order to take the second call or whether you would like to continue your call
without interruption.
•
9
LANCOM Advanced VoIP Client
What is meant by…?
1.8 Call Swap
Call swapping is when you switch between an active call and one or more
calls on hold. When you do this, the currently active call will be put on hold
and the call previously on hold will become active.
1.9 Acoustic Signals
The following table provides a brief overview of the most important acoustic
signals and their meaning.
1.10 Skin
Skin is the name for your telephone display on the screen (Desktop). You can
design the appearance of your LANCOM Advanced VoIP Client software on
the computer screen (shape, background image and texts) according to your
own personal tastes (modifiable user interface).
Using Drop & Drag, you can combine exactly those telephone functions
which you need for your every-day work. You can add new Speed Dials or
change the configuration or the labels of these buttons with just a click of
the mouse. All elements of the user interface can be arranged to fit your
individual way of working. LANCOM Advanced VoIP Client is, therefore, the
customized telephony solution for a wide variety of different workplaces.
In addition to flexibility in the functional design, LANCOM Advanced VoIP
Client provides the option of customizing the interface according to your
personal tastes. The color, size and appearance of the “buttons” can be
changed, or you can add any background image you want. The Skin can be
designed to include corporate identity aspects or according to your own
individual ideas. These changes can be quickly and easily implemented using
the integrated Skin Editor.
Signal Sound Meaning
Ringing This sound is produced for incoming calls. You can choose various
different ring tones for different calls (e.g. for certain numbers).
Idle tone This sound is heard before a connection is made.
Busy Signal Produced after dialing a subscriber whose line is busy.
Call Waiting Signal Generated for a subscriber whose line is busy, who is telephoning
when a further call is received which can be picked up on another
line.
10
LANCOM Advanced VoIP Client
What is meant by…?
1.11 Call Forwarding
Call Forwarding enables incoming calls to be handled according to preset
rules, for example the diversion of incoming calls to other subscribers.
1.12 Wrap Up Time
You can specifically block a line for further incoming calls, for example, in
order to have enough time to process a customer inquiry after a call from a
customer.
11
LANCOM Advanced VoIP Client
How does LANCOM Advanced VoIP Client work?
2 How does LANCOM Advanced VoIP Client
work?
This chapter introduces the basic technical concepts of LANCOM Advanced
VoIP Client.
LANCOM Advanced VoIP Client - the Telephony of the Future Available Today
LANCOM Advanced VoIP Client is a telephony system equipped with
comprehensive functions, which is installed as independent software on your
PC or laptop. In conjunction with a provider of Internet telephony, you can
make efficient use of the Internet for telephone calls, based on the SIP
technology. After you have obtained the access data for your LANCOM
Advanced VoIP Client from your SIP provider, you use your existing broadband
IP connection together with the software on your PC or laptop for your
telephone calls. This is even possible while traveling, as the service recognizes
you everywhere, if an Internet or network connection is available. Since
LANCOM Advanced VoIP Client is based on LANCOM Advanced VoIP Client,
the leading telephony software for companies, you can rely on the high
speech quality when telephoning.
Many of the functions you are offered by LANCOM Advanced VoIP Client,
such as a personal address book, redial, call forwarding and individual ring
tones, may already be familiar from your mobile phone. The familiar
functions, together with a clearly structured, intuitive software interface,
enable you to get used to your LANCOM Advanced VoIP Client in no time. So:
after an easy installation, establish a connection and away you go with your
calls!
Each User Has His Own Individual LANCOM Advanced VoIP Client (Skin Con-
cept)
One impressive characteristic of LANCOM Advanced VoIP Client is the fact
that you can design the user interface to completely meet your requirements.
This type of freely-configurable “interface” or external design is called a Skin.
You can change all of the telephone interface components. For example, you
can change
the number and functions of the buttons, or
give the buttons a new form and color, or
modify the form, size, and background of the interface.
12
LANCOM Advanced VoIP Client
How does LANCOM Advanced VoIP Client work?
Therefore, there are almost no limits to your imagination. For example,
buttons which are frequently used can be optically highlighted and moved to
a specific location in LANCOM Advanced VoIP Client - seldom or never used
buttons can be removed completely. However, in case you do need the
functionality of a deleted button, you can find these at any time in the menus
provided.
For further information please refer to the "LANCOM Advanced VoIP Client
Skin Editor" documentation.
Two, Four or More Lines for Every User (Line Concept)
Common telephones provide the user with one, sometimes two lines. With
LANCOM Advanced VoIP Client, you can have access to two (default setting)
or even more lines. These lines are also referred to as “virtual lines” because,
technically, they are created as parallel “IP connections” for simultaneous
calls on your PC network connection. The “virtual lines” allow you to
telephone comfortably, and they simplify operation. “Virtual lines” are
represented by Line buttons on the telephone interface. With just a click of
the mouse, you can easily
select the line you want to speak on, or
switch between lines, or
“join” lines in order to connect two subscribers, for example.
Operating Your LANCOM Advanced VoIP Client Using Drag & Drop
With the help of Drag & Drop technology, you can operate your LANCOM
Advanced VoIP Client in a completely new way. You can use the mouse to
direct telephone calls to a specific line, to connect phone calls, to start
conferences and to add more subscribers to the conference. Furthermore,
you can use the mouse to drag telephone numbers and symbolic names from
other applications into your LANCOM Advanced VoIP Client in order to
establish the appropriate connection.
Microsoft Outlook and Exchange Work Hand-in-Hand with LANCOM Advan-
ced VoIP Client
LANCOM Advanced VoIP Client uses the Internet Protocol and interacts
excellently with Microsoft Outlook, Microsoft Exchange and Lotus Notes. For
example, you can call a subscriber directly from the Contacts, or configure
LANCOM Advanced VoIP Client in such a way that the the associated contact
for an incoming call is displayed immediately, or a journal entry is created.
•
13
LANCOM Advanced VoIP Client
How does LANCOM Advanced VoIP Client work?
Using Internet Protocol (IP)
IP is the technology behind LANCOM Advanced VoIP Client and it is the
name for a specific type of data transfer. This new type of technology for
voice transmission (“Voice over IP”) provides the user with a high degree of
flexibility. It makes it possible to place telephone calls via the company’s
internal LAN (Local Area Network) as well as via the Internet. In this way, you
can reach colleagues at other distant company locations using the same
telephone and exchange functionalities you use to contact colleagues in the
same building.
In this case, however, a sufficiently dimensioned long-distance connection is
necessary in order to guarantee consistent voice quality.
14
LANCOM Advanced VoIP Client
How does LANCOM Advanced VoIP Client work?
15
LANCOM Advanced VoIP Client
Logon and Logoff
3 Logon and Logoff
This chapter describes how to start and logon to or logoff from LANCOM
Advanced VoIP Client.
3.1 Start, logon and logoff
When you call LANCOM Advanced VoIP Client, a logon to your provider is
automatically executed. You must have configured LANCOM Advanced VoIP
Client appropriately for this (see chapter 9.4,
Configuration of a SIP
account
,page154).
If you are working in a network, you must already have logged on as a user in
your Windows network. This usually takes place as soon as you start your PC
when you enter your user name and password. You can start LANCOM
Advanced VoIP Client after logging on to the network, provided that a valid
user license exists. LANCOM Advanced VoIP Client will first log you on to your
provider.
It is urgently recommended that you configure your LANCOM Advanced VoIP
Client in such a way that LANCOM Advanced VoIP Client is automatically
started together with the system start of your PC, in order to ensure that you
are directly available via LANCOM Advanced VoIP Client as soon as possible.
This is done by entering LANCOM Advanced VoIP Client in your PC’s “Startup”
directory. This takes place during the installation of LANCOM Advanced VoIP
Client, if you use the standard settings.
If you have a screen saver activated on your PC, this will disappear when an
incoming call is received. If your screen saver is linked to the entry of a
password, then when an incoming call is received, you must first enter the
password before you can take the call on the LANCOM VoIP Client Headset or
via the speakers in combination with the microphone. If you have installed a
LANCOM VoIP USB Handset and the telephone rings, then all you have to do
is pick up the handset and proceed with the telephone call without having to
enter the password. The LANCOM Advanced VoIP Client user interface is
naturally only available to you on your PC after you have entered the
password.
16
LANCOM Advanced VoIP Client
Logon and Logoff
This is how you start LANCOM Advanced VoIP Client
햲 In the Start menu under "Programs", select the option "LANCOM Advanced
VoIP Client".
LANCOM Advanced VoIP Client will be started. The logon to your configured
provider will be executed. If you have configured several user accounts, you
will be logged on for all available accounts.
After registration with the provider, the full scope of LANCOM Advanced VoIP
Client is available to you. It is now possible for you to receive incoming calls
and to make outgoing calls.
If you have not configured an active account, the configuration dialog will be
called directly after LANCOM Advanced VoIP Client is started. For further
information please refer to chapter 9.4,
Configuration of a SIP
account
, page 154.
To check whether your logon was successful, you can call up the message log
(see
Show Message Log
,page17).
If you are not logged on with any provider (because of incorrect logon data
or network problems, for example), the LANCOM Advanced VoIP Client
symbol will be grayed out in the taskbar.
When you quit LANCOM Advanced VoIP Client, you will automatically be
logged off from your provider. Incoming calls will then no longer be
transferred to you. The treatment of calls coming in for you while you are
logged off depends on the procedure of your provider.
You will find information on how to start LANCOM Advanced VoIP Client
from the command line in Chapter 8.5,
Call from the command
line
,page145.
Reregister
Your accounts will be registered automatically when LANCOM Advanced
VoIP Client is started. You can start the logon process manually, e.g. after you
have changed your configuration. In the "File" menu, select the option
"Reregister SIP Accounts".
This is how you reregister your accounts
햲 In the "File" menu, select the option "Reregister SIP Accounts".
LANCOM Advanced VoIP Client will be registered at all your available accounts.
To check whether your logon was successful, you can call up the message log
(see
Show Message Log
,page17).
Start LANCOM
Advanced VoIP
Client and log on
Reregister
LANCOM
Advanced VoIP
Client
•
17
LANCOM Advanced VoIP Client
Logon and Logoff
3.2 Show Message Log
The message log contains messages about successful or unsuccessful logons.
You can check here whether the logon was successful, especially when you
have several accounts with different providers.
This is how you call the message log
햲
In the "Help" menu, choose the option "Show Message Log".
The window with the messages is opened. You can see successful or failed
logon attempts here.
햳 You have the following options:
You can use the "Reload" button to refresh the messages.
You can use the "Delete" button to delete the displayed messages.
Call message
log
18
LANCOM Advanced VoIP Client
Logon and Logoff
19
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
4The Layout of the LANCOM Advanced VoIP
Client Interface
This chapter will familiarize you with the elements of the LANCOM Advanced
VoIP Client user interface.
In this documentation the standard user interface (Skin "LANCOMclassicXT"),
which is installed during the initial installation of LANCOM Advanced VoIP
Client, is used as an example.
Later, you may also choose to work with one of the other supplied interfaces
or an interface (Skin) which you have customized yourself to meet your
requirements. However, in order to become acquainted with LANCOM
Advanced VoIP Client, you should first try out this Standard Skin, which
contains all of the important control options.
4.1 Menus
You can control and configure LANCOM Advanced VoIP Client using the
menus. For further information please refer to chapter 7.2,
LANCOM
Advanced VoIP Client Menus
,page61.
The way you call the menus depends on the type of Skin (user interface) you
implement.
If the Skin used is in “non-transparent” mode, it will be framed by a window
and it will have a menu bar on the upper border of the window.
20
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
If you use a Skin with a transparent background, LANCOM Advanced VoIP
Client will be displayed without a window frame and without a menu bar. In
this case, you must always call the general shortcut menu in order to use the
menu elements.
Menu Bar
Fig. 1 Non-Transparent Standard Skin of LANCOM Advanced VoIP Client with Menu Bar
•
21
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
Fig. 2 Transparent Standard Skin for LANCOM Advanced VoIP Client
This is how you call the general shortcut menu
햲
Click with the right mouse button in the user interface of LANCOM Advanced
VoIP Client on a free space which is not occupied by a button or a display
(information area).
The shortcut menu will appear.
You will find a detailed description of the menus in Chapter 7.2,
LANCOM
Advanced VoIP Client Menus
,page61.
Fig. 3 Shortcut Menu
Call Shortcut
Menu
22
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
If you work with a transparent Skin, you may sometimes notice that LANCOM
Advanced VoIP Client “doesn’t react” to your button entries, for example.
This is due to the fact that although LANCOM Advanced VoIP Client may
appear to be the first Windows application displayed in the foreground, it
has not been activated (which is usually indicated by a change in color in the
respective title bar). To activate LANCOM Advanced VoIP Client - as with any
Windows application - you just have to click anywhere in the LANCOM
Advanced VoIP Client user interface.
4.2 The Toolbar
You can control and configure LANCOM Advanced VoIP Client using the
toolbar. All the functions in the toolbar are available in the menus too. Please
note that the toolbar is only available on certain skins. For further
information please refer to chapter 7.3,
The LANCOM Advanced VoIP Client
Toolbar
,page70.
Toolbar
Fig. 4 Non-Transparent Standard Skin of LANCOM Advanced VoIP Client with Toolbar
•
23
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
You can use the Skin Editor to store additional functions on buttons. For
further information please refer to the "LANCOM Advanced VoIP Client Skin
Editor" documentation.
24
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
4.3 Background
The LANCOM Advanced VoIP Client Skin is made up of a background,
buttons (action areas), and displays (information areas). You can change this
background. For further information please refer to the "LANCOM Advanced
VoIP Client Skin Editor" documentation.
The shortcut menu will appear when you click the right mouse button on a
free space in the background.
Background
Fig. 5 Standard Skin Background
•
25
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
4.4 Display
The LANCOM Advanced VoIP Client interface may contain one or more
display elements (information areas). The following information for example
can be shown in a display:
The telephone number and name of the caller,
Current connection duration, the state of the connection and the
current charges
Active user account
Forwarding status
Call History
The current time and date.
Depending on the Skin in use, it is also possible to show several types of
information in a single display area. In doing so, the most important
information is shown at all times (time) and other types of information are
only shown if they change (telephone number).
You can also create a display to meet your needs. For further information
please refer to the "LANCOM Advanced VoIP Client Skin Editor"
documentation.
Information areas
(displays)
Fig. 6 The Standard Skin Includes Several Information Areas (Displays)
26
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
4.5 Numeric Keypad
The numeric keypad is used to enter a telephone number. Regardless of
whether or not the Skin you use has a numeric keypad, you can always use
the numeric keypad on your keyboard.
You can also configure LANCOM Advanced VoIP Client in such a way that the
Num key on your keyboard is automatically activated, when the LANCOM
Advanced VoIP Client window is in the foreground. Thus you can enter
numbers directly - when the LANCOM Advanced VoIP Client window is
minimized, the original state is restored (see chapter 8.4.8,
Keyboard
,page138).
Numeric Keypad
Fig. 7 The Standard Skin Contains a Numeric Keypad
•
27
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
4.6 Lines
With LANCOM Advanced VoIP Client, you have access to two (default
setting) or more lines. These lines are shown on the interface as Line buttons.
For example, with a click of a mouse you can select the line you want to
speak on, switch between lines, and “join” lines by Drag & Drop in order to
connect two subscribers.
To select a specific line, just click on it. The line which is now
active
is
highlighted. When you then call a subscriber, the selected line will be used
for this call.
You will find detailed information about Line buttons and their status in
Chapter 7.4.8,
Line button
,page80.
Lines
Fig. 8 The Standard Skin contains two Line buttons
28
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
4.7 Function Keys
You can use the function keys to operate LANCOM Advanced VoIP Client: you
can call practically all functions with these function keys. The meaning of the
individual buttons can be found in Chapter 7.4,
LANCOM Advanced VoIP
Client Functions
,page72.
Fig. 9 The Standard Skin Function Keys
Backspace Phonebook Redial
Function Keys
Volume Control
Hook on/off
Call List
Speed Dials
Message Log
Conversation Recording
•
29
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
Figure 4-1 The Standard Skin Function Keys
Shortcuts
(with application, e.g. Word)
Shortcuts
(with application, e.g. Word)
Call Forwarding
Hold
Call Transfer
Call Swap
Call Routing
Conference
Call Transfer
Conference
30
LANCOM Advanced VoIP Client
The Layout of the LANCOM Advanced VoIP Client Interface
31
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
5 Telephoning with LANCOM Advanced VoIP
Client
Here you will find descriptions of the basic telephone functions of LANCOM
Advanced VoIP Client.
Starting LANCOM Advanced VoIP Client (page 31)
How do I call a subscriber? (page 32)
How do I use the Phonebook? (page 34)
Dial from Every Application (page 33)
How do I end a call? (page 36)
How do I start an inquiry call? (page 37)
How do I switch between several subscribers (Call Swap)? (page 37)
How do I connect two subscribers to one another? (page 38)
How do I transfer a call without Inquiry? (page 39)
How do I telephone with several subscribers simultaneously
(Conference)? (page 40)
How do I forward a call? (page 43)
5.1 Starting LANCOM Advanced VoIP Client
If LANCOM Advanced VoIP Client was not automatically called together with
the start of your PC, then you can start LANCOM Advanced VoIP Client as
follows.
This is how you start LANCOM Advanced VoIP Client
햲
You have several options:
Double-click on on the LANCOM Advanced VoIP Client symbol
on the desktop or
Click on “Start | Programs | LANCOM Advanced VoIP Client | LANCOM
Starting
LANCOM
Advanced VoIP
Client
32
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
Advanced VoIP Client” in the taskbar.
When you start LANCOM Advanced VoIP Client for the first time, the Sound
Wizard will appear. The Sound Wizard makes certain that LANCOM Advanced
VoIP Client is optimally adjusted to the audio equipment in order to guarantee
the best possible speech quality. You will find further information concerning
the dialog which then follows in Chapter 8.3,
Sound Wizard
, page 124.
You will automatically be logged on to your configured and activated user
account with your provider.
TheLANCOM Advanced VoIP Client user interface will appear.
5.2 How do I call a subscriber?
There are several options for initiating a dialing procedure:
You can use the Handset to dial just like you would with a traditional
telephone or
You can use a handsfree telephone to dial just like you would with a
traditional telephone or
You dial as you would with a mobile phone.
This is how you call a subscriber (classical telephoning with a LAN-
COM VoIP USB Handset)
햲
Simply take the LANCOM VoIP USB Handset out of its holder.
You will hear the idle tone.
햳 Enter the number of the subscriber you would like to call on your keyboard or
by using the numeric buttons on the LANCOM Advanced VoIP Client user
interface.
The numbers you have entered will appear in the telephone display. The
subscriber is then called.
This is how you call a subscriber (classic telephoning with a handsfree
telephone)
햲
Click on the handset button or on a line button of the LANCOM Advanced VoIP
Client user interface.
You will hear the idle tone.
햳 Enter the number of the subscriber you would like to call on your keyboard or
by using the numeric buttons on the LANCOM Advanced VoIP Client user
interface.
The numbers you have entered will appear in the telephone display. The
subscriber is then called.
Calling using a
LANCOM VoIP
USB Handset
Calling using a
handsfree
telephone
•
33
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
This is how you call a subscriber (dialing as you would with a mobile
telephone)
햲
Enter the number or SIP-URI of the subscriber you would like to call on your
keyboard or by using the numeric buttons on the LANCOM Advanced VoIP
Client user interface. You can also enter a symbolic name, for example, the user
name.
The numbers you have entered will appear in the telephone display. The
backspace key can be used to correct your entry or to add other numbers as
long as the handset is not on hook.
햳 To initiate the dialing procedure,
simply take the LANCOM VoIP USB Handset out of its holder or
press Enter on your keyboard or
click on the handset button or on a line button of the LANCOM Advanced
VoIP Client user interface.
As with normal telephones, you will now hear either ringing or, if the
subscriber you are calling is telephoning at this time, the busy signal. If your
call is connected, you will then be able to speak with the subscriber.
5.3 Dial from Every Application
You can dial directly from any Microsoft Windows application. Highlight the
number you want (e.g. by pressing the shift key and moving with the arrow
key to the right). If the entire number is highlighted, press the "F11" key on
your keyboard. LANCOM Advanced VoIP Client will be activated and the
number will be dialed immediately. Lift the handset in order to speak.
The highlighted text is dialed as follows by LANCOM Advanced VoIP Client:
Canonical number (e.g. +123 4567-890)
will be directly dialed.
SIP-URI (e.g. carol.jones@company.com)
will be directly dialed. The connection will usually be established com-
pletely via the Internet.
Number sequence
will be directly dialed. We recommend dialing numbers in the public
telephone network in canonical format, as a simple number (e.g. a line
in the "local" telephone network without the relevant prefixes) cannot
be uniquely associated.
To find out how to assign another button with this function, please see
Chapter 8.4.8,
Keyboard
,page138.
Calling as you
would with a
mobile phone
34
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
5.4 How do I use the Phonebook?
Frequently used numbers are stored in the Phonebook. You can then dial
these numbers directly from the Phonebook. You can store, edit or delete
your personal numbers in your Phonebook. This Phonebook can contain any
number of entries. You are the only person with access to this Phonebook.
You can also export or import these entries.
Wherever possible, store the numbers in the public network in your
phonebook in the “canonical telephone number format” (Example: +49 (89)
12345-67), or as a SIP-URI for VoIP numbers (Example:
thomas.meier@firma.de).
These Phonebook functions are provided in addition to the telephone
directories which you may have set up in your Outlook “Contacts” folder. You
can also display your contacts directly from the phonebook, or create new
contacts.
For information on how to use your Outlook Contacts with LANCOM
Advanced VoIP Client, please see Chapter 6,
Microsoft Outlook –
Telephoning with LANCOM Advanced VoIP Client
,page45.
This is how you call the Phonebook
햲
You have several options:
Click on the button “Phonebook” or
go to the menu bar and click on “Lists | Phonebook...” or
Click with the right mouse button on the LANCOM Advanced VoIP Client
user interface and then on “Lists | Phonebook...” in the shortcut menu.
The following window appears: “Phonebook”.
Calling the
Phonebook
•
35
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
Fig. 1 Phonebook
This is how you call a subscriber from the Phonebook
햲
You have several options:
Click on the “Phonebook” button or
go to the menu bar and click on “Lists | Phonebook...” or
Click with the right mouse button on the LANCOM Advanced VoIP Client
user interface and then on “Lists | Phonebook...”.
The following window appears: “Phonebook”.
햳 In the list, click on the subscriber you would like to call.
햴 Click on “Dialing”.
The number will be dialed.
To learn more about editing and making additions to the Phonebook, please
see Chapter 7.4.13,
Phonebook
, page 101.
5.5 How do I answer a call?
If a call comes in directly for you, or a call is forwarded to you, then
a call symbol will appear in the taskbar with a “New Call” information
balloon, which contains the number and the name of the caller,
the number or the name of the caller will appear in the display,
a ringing sound will be produced
the Line button, on which the call is received, will blink.
Calling a
Subscriber from
Phonebook
36
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
If the number of the caller is known, LANCOM Advanced VoIP Client will
attempt to associate the number. This means that if a name is listed in the
phonebook or in the Outlook Contacts, or if a Speed Dial has been assigned
to this number, the name will appear in the display. Otherwise, only the
number will be displayed (see chapter 6.3,
Selecting a number from Outlook
Contacts
,page56).
If “XXX” appears in the display, the caller’s number was not transmitted, e.g.
because the caller has suppressed his number.
This is how you accept a telephone call
햲
To pick up the call,
simply lift the Handset.
or
double-click on the call symbol in the tray (taskbar)
or
click either on the handset button or on the line button which is animated.
The speakers and the microphone are cleared or the Handset or the Headset is
activated so that you can speak with the caller.
If, when a call comes in, the screen saver is activated or if LANCOM
Advanced VoIP Client is minimized in the taskbar, you can take the call by
simply picking up the handset. When you do this, LANCOM Advanced VoIP
Client will usually be put in the foreground, depending on the operating
system. If this does not happen automatically, you can activate LANCOM
Advanced VoIP Client with the mouse.
5.6 How do I end a call?
You have been speaking to a caller and now you would like to end the call.
This is how you end a telephone call
햲
To disconnect the call,
Simply put the Handset on hook.
or
click on the handset button on the LANCOM Advanced VoIP Client
interface (this will end the call; the line will retain the state of "Off Hook")
or
click with the right mouse button on the Line Button and then on
“Disconnect Call” in the shortcut menu which appears.
Picking Up a Call
End Call
•
37
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
If you end a call and you have a second call on hold, a single telephone ring
will be produced after 5 seconds have passed. Pick up the handset once
again in order to directly connect to the caller on hold.
5.7 How do I start an inquiry call?
You are having a telephone conversation and you would like to call another
subscriber (Inquiry Call). Then you would like to alternately speak to both
subscribers (Call Swap).
Example:
You are speaking to a customer (subscriber A) and you would like to
ask someone in the warehouse (subscriber B), whether a certain article
is on stock.
You begin a second call at the same time with subscriber B. Then you
can alternately speak with subscriber A and subscriber B.
When you end the call with one subscriber, the corresponding line
becomes free again. You can then switch to the line on hold.
If you were the initiator of the call on the active line and you place the
handset on hook, the callers will be connected to each other.
This is how you call an additional subscriber
햲
Activate a free Line button during an active connection.
You will hear the dial tone and you can now call a second subscriber.
햳 Enter the number (manually or via your Speed Dial or the Phonebook) and wait
until the connection is made.
While you do this, the first call will be placed on hold. The state of the line on
hold is shown appropriately by the animation. (For further information please
refer to
Line State
, page 81.)
5.8 How do I switch between several subscribers (Call
Swap)?
You are having conversations with several subscribers at the same time. The
active
connection is the connection to the person you are currently talking to.
All other subscriber connections are
on hold
. Switching between callers is
called “Call Swap”.
Inquiry Calls
38
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
This is how to swap between an active call and a call on hold
Assumption: You have one active line and at least one other line on hold.
햲 To switch from one call to another,
click on the appropriate Line button or
from the "Functions" Menu, click the option "Call Swap" until the line you
want is active.
The activation of the corresponding line will be delayed. The subscriber data
will appear on the display first, so that you can quickly “run through” all of the
subscribers. Alternatively, you can immediately press the corresponding Line
button. The line currently active is highlighted.
You can have as many calls simultaneously as you have lines. This means,
however, that you have several calls on hold and one active line at the most.
5.9 How do I connect two subscribers to one another?
You are connected with two subscribers simultaneously. While you are
talking to one of the subscribers, the other is
on hold
. You can now connect
these two subscribers to each other.
Example:
You are talking to Subscriber A on Line 1. Line 2 has a connection on
hold with Subscriber B. You connect Subscriber A with Subscriber B.
Then both of your lines are free again (inactive).
This is how you connect two subscribers
햲
Click on the button “Call transfer”.
Or
햲 Use Drag & Drop to move the active line to the line on hold.
The subscribers are now connected to one another. Both lines become inactive.
If you have created a second line (active line), for example for an Inquiry Call,
you can connect these two lines by putting the handset on hook or by
pressing the Speaker button. If you were called on this line, this connection
will be terminated if you put the handset on hook or press the Speaker
button. The line previously on hold will once again be active.
Switch between
Calls
Connecting
Subscribers
•
39
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
If you are connected with three or more subscribers at the same time and you
activate the “Call Transfer” button, you will be asked which of the calls on
hold you would like to connect to the currently active caller. You can also use
the shortcut menu of the active line to connect the lines.
When you directly connect subscribers, you may still charged, even though
you are no longer involved in their telephone call. This will only occur if you
set up one or both of the connections. If, for example, Subscriber A called
you and you called Subscriber B to inquire about something, you will only be
charged for the connection to Subscriber B. No costs will be charged if you
are called by both Subscriber A and Subscriber B. However, if you have called
both subscribers, you will be charged for both connections.
5.10 How do I transfer a call without Inquiry?
Your LANCOM Advanced VoIP Client can be used to accept incoming calls
and then to transfer these calls to another subscriber, without waiting for the
new subscriber to answer. This means you can connect two subscribers even
though there is not yet an active connection to one of the subscribers.
This is how you transfer a call without inquiry
You currently have a call (e.g. with Subscriber A) and the line is active.
햲 Click on a free Line button.
Your caller (subscriber A) will thus be put on “Hold”.
햳 Now select the number of the subscriber, to whom you would like to transfer
the call (Subscriber B).
햲 Click on the button “Call transfer”.
or
햲 Drag the Line button per Drag & Drop onto the Speed Dial, if one exists.
Your caller (Subscriber A) will then hear ringing and “Call Transfer” appears on
your display. The line on which you initiated the second call will become free
and the first line will change its status from “Hold” to “Transferring”. Your
previous caller (Subscriber A) hears the telephone ring.
햳 The person called (subscriber B) will hear “Your call will be connected” when he
picks up the phone and before he can speak to the forwarded caller (subscriber
A).
If the call is not accepted within 20 seconds, the call attempt will be terminated
and the caller will once again be placed on “Hold”.
햴 You can then pick up the call again by clicking on “Hold”or by activating the
Line button.
Transferring a
Call Without
Inquiry
40
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
5.11 Transfer without accepting
If you are receiving a call, you can transfer this call to another subscriber
without accepting the call. You can use the functions in the line's shortcut
menu for this, or the Drag & Drop function if a corresponding speed dial has
been configured.
This is how you transfer a call without accepting
You receive a call, the line is ringing.
햲 Click with the right mouse button on the Line.
A shortcut menu will open.
Click on "Transfer to Number" to transfer the call to another subscriber. You
can then enter the number of the subscriber or dial from the LANCOM
Advanced VoIP Client phonebook.
The call is then immediately transferred.
Or
햲 Drag the line button with the incoming call by Drag & Drop to a configured
speed dial.
The call is then immediately transferred.
5.12 How do I telephone with several subscribers
simultaneously (Conference)?
LANCOM Advanced VoIP Client allows you to speak to several subscribers at
the same time in a conference.
5.12.1 Starting a Conference
If you have at least two lines with the state “Active” or “On Hold”, you can
start a conference between yourself and both of these subscribers.
This is how you start the conference
Requirement: You have at least two lines with the state of “Active” or “On Hold”.
햲 Click on the button “Conference”.
or
Transfer call
without
accepting
Starting a
Conference
•
41
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
햳 In the shortcut menu, select the Line button “Functions | Conference (All
Lines)”.
All of the individual calls which you are currently having, both the active and
held calls, will be joined into one conference. All lines, except for the
conference line, will be free again. The “Conference” button is activated and
the message “Conference” appears in the display. A welcome signal will be
produced for all conference participants.
or
햲 In the shortcut menu, select for the Line button “Functions | Start Conference
on this Line”.
In this case, the conference will only be started with this line and you can add
the other lines stepwise per Drag & Drop.
or
햲 Move per Drag & Drop the line on hold onto the active line.
The active line becomes the Conference line and the line on hold is free again.
or
햲 Move per Drag & Drop the lines onto the “Conference” button.
The active line becomes the Conference line and the line on hold is free again.
In the last three cases, you can choose the lines which are to be added to the
conference.
Please remember that you can only start one conference at a time. However,
you can participate in other conferences. These conferences must have been
started by other subscribers.
5.12.2 Inquiry Calls and Add
If you are a participant of a conference, you can start an Inquiry Call to
another subscriber during this conference. You can add further conference
participants during such an Inquiry Call.
This is how you start an Inquiry Call from a conference
Assumption: You are a participant of a conference.
햲 Click on a free Line button.
or
햲 Click on the Speed Dial, if available.
햳 In each case the line with the conference will be put on “Hold”. You can now
enter the phone number for the Inquiry Call on the next free line.
Inquiry Call from
a Conference
42
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
햴 Complete the inquiry and switch back to the conference by clicking on the
appropriate Line button (the call to the subscriber you made the inquiry call to
is put on "Hold").
햵 If you would like to end the call to the subscriber you made an inquiry call to,
put the handset on the hook or press the corresponding Line button.
This is how you add an additional subscriber to a conference
Assumption: You are a participant of a conference.
햲 Switch to a free line and call the new subscriber.
You can enter the number directly or select it from the Phonebook or your lists.
햳 If you have reached a new subscriber, i.e. the connection exists, press the
“Conference” button or confirm the menu item “Functions | Start / Add to
Conference”. Alternatively, you can drag the second line per Drag & Drop onto
the conference line or onto the “Conference” button.
You will then find yourself in a conference with the new subscriber; the other
line will once again be free. A welcome signal will be produced for all
conference participants because a new subscriber has been added to the
conference.
If one conference participant puts his conference line on “Hold” and then
returns to the conference, no welcome signal will be produced.
If you have several calls on hold and you do not wish to add all calls to a
conference, it is possible to select a single line, which is then added to the
conference.
This is how you select a single subscriber to be added to a conference
Assumption: You have one conference line and at least two other calls.
햲
Move per Drag & Drop the Line button of the subscriber onto the Line button of
the conference or onto the “Conference” button.
or
햲 Click with the right mouse button on the “Conference” button.
or
햲 Click with the right mouse button on the line button of the conference.
In each case, the shortcut menu will appear.
햳 In the shortcut menu, select “Start / Add to Conference”.
햴 Click on the line, which you would like to add to the conference.
The selected line is then added to the conference.
Add Subscriber
Adding a
Selected
Subscriber
•
43
LANCOM Advanced VoIP Client
Telephoning with LANCOM Advanced VoIP Client
5.12.3 Leaving or Ending a Conference
When going on hook, there are two different situations:
You started the conference.
In this case, the conference will be ended for all participants if you put
the handset on the hook.
Another subscriber started the conference.
If you put the handset on the hook, you will leave the conference. A
goodbye signal will be produced for all other subscribers and the
remaining subscribers can continue to speak to one another.
All those subscribers, who you added to this conference, will leave the
conference with you. The conference will continue for all other subscribers.
This is how you leave a conference
Assumption: Another subscriber started the conference.
햲
Simply go on hook.
If a subscriber leaves a conference, a goodbye signal will be produced for all
other subscribers.
This is how you end a conference
Ending a Conference
Assumption: You started the conference.
햲
You have several options:
If the conference line is active, simply go on hook.
If the conference line is on hold, click with the right mouse button on the
Line button and select the entry “Terminate Conference”.
The conference is ended. The line is free again and the “Conference” button is
deactivated.
If Subscriber A of the original conference added other subscribers, e.g. B and
C, to this conference, a second conference between A, B and C will continue
to exist until Subscriber A, as initiator of the second conference, terminates
the connection and thus ends the conference.
5.13 How do I forward a call?
You can forward incoming calls to another number.
There are several different methods for forwarding incoming calls:
Call Forwarding Unconditional: The call is immediately forwarded (“Do
Not Disturb”).
Leave
Conference
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Telephoning with LANCOM Advanced VoIP Client
Redirection if busy: You line is busy, which means that you are currently
telephoning and you have not allowed a secondary call or you are
telephoning on all configured lines.
Delayed Call Redirection: The telephone rings several times at your desk
but you do not pick up the call.
The “Forwarding” button fulfils two functions:
You can configure the forwarding by clicking on the “Forwarding”
button with the right mouse button and then selecting “Properties”.
Once you have configured the forwarding as you want, unconditional
call forwarding can be activated by clicking on the “Forwarding”
button.
The various configuration options are described in detail in Chapter 8.2,
Forwardings
, page 122.
5.13.1 Enable Call Forwarding Unconditional
If this function is activated (indicated by the activation or the check mark √ in
the shortcut menu for the Forwarding button), all calls will be forwarded (see
chapter 8.2,
Forwardings
,page122).
This is how you activate Call Forwarding Unconditional
You have several options:
햲 Go to the menu bar and click on “Settings | Enable Call Forwarding
Unconditional”.
or
햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user
interface.
The shortcut menu will appear.
햳 Click on “Settings | Enable Call Forwarding Unconditional”.
or
햲 Click on the button “Forwarding”.
If you have returned to your desk, call this function again in order to permit calls
again. The check mark will be removed.
If the information entered for the forwarding destination is not precise
enough (the number is missing, for example),
LANCOM Advanced VoIP Client
will inform you of this and will open the „Call Forwarding Unconditional"
dialog.
Forward Calls
Immediately
•
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Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client
6 Microsoft Outlook – Telephoning with
LANCOM Advanced VoIP Client
In this chapter, you will find out how you can use LANCOM Advanced VoIP
Client directly in Microsoft Outlook.
You now have significant support when making and receiving calls. The
settings which are necessary for this will be dealt with in detail in this
section.
6.1 Telephone Number Formats in Outlook
To be able to effectively use Outlook together with LANCOM Advanced VoIP
Client, the external numbers in Outlook Contacts must be saved – as
recommended by Microsoft – in the so-called “canonical telephone number
format”. A canonical number always begins with a plus sign. This is followed
by the country code (‘49’ for Germany), the local area code without the
preceding zero in parentheses, and then the number.
Example of a number in Munich, Germany:
+49 (89) 12345678
You can add spaces to improve the clarity of the number, however, it is not
necessary. Extension numbers, in the case of private branch exchanges, can
also be separated from the subscriber number by a hyphen.
Example:
+49 (89) 12345-67
6.2 LANCOM Advanced VoIP Client and Microsoft
Outlook 2000/XP
With Outlook 2000/XP, you can use LANCOM Advanced VoIP Client not only
as a dialing aid but also to identify incoming calls. If the number of the
incoming call can be identified in Outlook-Contacts, the assigned name will
appear in the LANCOM Advanced VoIP Client display, and it will be added to
the Caller List and the Redial List. In doing so, LANCOM Advanced VoIP
Client searches all of the contact folders which are available to you (see
chapter 6.3,
Selecting a number from Outlook Contacts
,page56).
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Furthermore, you can indicate in your Outlook that the corresponding
contact from your Outlook Contacts should be opened automatically. The
Outlook folders to be used can be selected in the Outlook configuration.
A new contact can be displayed or created from various lists in LANCOM
Advanced VoIP Client (see chapter 6.2.7,
Displaying and creating Outlook
Contacts from lists
,page54).
You can also customize the journal functionality as you like. In this case, a
differentiation is made between incoming and outgoing calls.
You can define, if you want to create a Jounal entry for incoming calls
and if you want it to be displayed directly.
The behavior in the case of outgoing calls can be configured for calls
made from Outlook Contacts and for calls made from other
applications. Depending on whether the calls were successful or not,
you can indicate whether journal entries should only be created or also
displayed.
It is only possible to associate the number of an incoming call to an Outlook-
Contact if Outlook has already been started.
6.2.1 Configuration
You can customize the behavior of Outlook 2000/XP for incoming and
outgoing calls to meet your requirements. For this, however, the component
"MS Outlook AddIn" must be installed on your PC during the installation of
LANCOM Advanced VoIP Client. Outlook AddIn is automatically installed
along with the standard installation. You can tell from the LANCOM
Advanced VoIP Client symbol in the Outlook toolbar of the Contacts folder,
for example, whether this component is present.
•
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This is how you define the behavior of Outlook Contacts and the Out-
look Journal
햲
Start Outlook 2000/XP.
햳 Then, under “Tools | Options...”, select the “LANCOM Advanced VoIP Client”
tab.
햴 From the dropdown list "Show contact" select the option
“Do not show” to disable notification by Outlook Contacts, or
“Show on all calls” to search in Contacts for all incoming calls and, if
necessary, to display them.
햵 From the dropdown list “Unknown caller” select the option
“No action” in order not to create an Outlook Contact for the caller, or
“Create new contact” to create a new contact in Outlook Contacts.
햶 To configure the Journal for incoming calls, select the option
“No action” in order not to create journal entries in the Outlook Journal for
Configure
Outlook
Fig. 1 Microsoft Outlook 2000/XP Configuration
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incoming calls, or
“Enter in journal” to enter incoming calls in the Outlook Journal. Available
information is then noted in the journal entry, or
“Enter in journal and display” to enter incoming calls in the Outlook
Journal and to display them immediately. With this option you can edit the
journal entry directly during the phone call - though certain details of the
call, such as the call duration or charging information, are not noted in the
journal entry.
햷 To configure the Journal for outgoing calls, go to the drop-down list and select
the option
“No action” if you do not wish to create a journal entry while you
telephone from Outlook 2000/XP, or
“Enter successful calls in journal” to create an entry in the Outlook Journal
if the telephone call is successfully connected, or
“Enter all calls in journal” to create an entry for every call which is initiated,
or
“Enter successful calls and display” to create and save an entry in the
Outlook Journal if the telephone call is successfully connected, or
“Enter all calls in journal and display” to create and save an entry for every
call which is initiated.
•
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햸 Select the "LANCOM Advanced VoIP Client Name Resolution" tab.
You will see all Contacts folders, which you can select in your Outlook.
햹 Select the folder to be searched for contacts when calls are received. In the
default setting, all available folders are selected.
햺 Click on “OK”.
Depending on the settings you have chosen, incoming calls will be signaled
by showing Outlook – Contacts.
The correct telephone number format is also required in Outlook 2000/XP –
as described in detail in Chapter 6.1,
Telephone Number Formats in
Outlook
, page 45 – in order for LANCOM Advanced VoIP Client to be able to
support you when placing and receiving calls.
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6.2.2 Calling Subscribers Directly from Outlook Contacts
You use the “Contacts” you manage in Outlook to call subscribers directly
from Outlook.
This is how you call a subscriber from Outlook
햲
Open the Outlook “Contacts” folder.
The list of your contacts is then displayed.
Fig. 2 List of the Contacts in Outlook
햳 Highlight the contact of the person you would like to call by clicking on it and
go to the menu bar and click on the LANCOM Advanced VoIP Client symbol
or
open the contact of the person you would like to call by double-clicking it
and then click on the LANCOM Advanced VoIP Client symbol in the opened
Outlook Contact.
The following Outlook window will appear: "LANCOM Advanced VoIP Client
Phone Dialer".
Calling a
Subscriber
•
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Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client
햴 If the selected contact has more than one number, all available numbers will be
displayed
.
햵 Click on the "Dial" button assigned to the desired number.
The LANCOM Advanced VoIP Client window will move to the foreground and
the number will be dialed by LANCOM Advanced VoIP Client. The selected
number will be shown in the telephone display.
If you have enabled the option “Enter all calls in journal and display” under
“Tools | Options | LANCOM Advanced VoIP Client in Outlook, the window with
the journal entry is displayed.
Now you can make your telephone call as usual using LANCOM Advanced VoIP
Client.
In order for LANCOM Advanced VoIP Client to be able to use the numbers
entered in Outlook, the Outlook number must be recorded in the correct
format. For further information please refer to chapter 6.1,
Telephone
Number Formats in Outlook
,page45.
Fig. 3 Settings for Calling
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End Telephone Call
You are telephoning directly from Outlook and you would now like to end this
call.
This is how you end the telephone call in LANCOM Advanced VoIP Cli-
ent
햲
To end a connection,
Simply put the Handset on hook.
or
click on the handset button on the LANCOM Advanced VoIP Client
interface (this will end the call; the line will retain the state of "Off Hook")
or
click with the right mouse button on the Line Button and then on
“Disconnect Call” in the shortcut menu which appears.
The call is then ended.
6.2.3 Call from an e-mail
You can call the sender of an e-mail directly from the e-mail. LANCOM
Advanced VoIP Client Phone Dialer provides the numbers found in the
address book or Contacts.
This is how you call the sender from an e-mail
햲
Open an e-mail or highlight the e-mail in your mail inbox.
햳 Click on the LANCOM Advanced VoIP Client symbol in the menu bar of the e-
mail.
LANCOM Advanced VoIP Client Phone Dialer opens and provides you with all
available numbers for this subscriber.
햴 Click on "Dial" next to the number to which you want to connect a call.
Alternatively you can open the available address books or search for a name.
6.2.4 Call from a Calendar entry
You can call the sender of an invitation directly from a Calendar entry.
LANCOM Advanced VoIP Client Phone Dialer provides the numbers found in
the address book for this.
This is how you call the sender of a Calendar entry
햲
Open your Calendar.
Highlight this Calendar entry.
Ending a Call in
LANCOM
Advanced VoIP
Client
Call E-mail
sender
Call sender of an
invitation
•
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Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client
햳 Click on the LANCOM Advanced VoIP Client symbol in the menu bar of the e-
mail.
LANCOM Advanced VoIP Client Phone Dialer opens and provides you with all
available numbers for this subscriber.
햴 Click on "Dial" next to the number to which you want to connect a call.
Alternatively you can open the available address books or search for a name.
6.2.5 Using Outlook Contacts for Incoming Calls
You work with Outlook 2000/XP and you would like to use the name display
in LANCOM Advanced VoIP Client to match incoming calls to your Outlook
Contacts and, perhaps, to be able to create new contacts.
This is how you deal with Outlook - Contacts for incoming calls
Customize the behavior of Outlook Contacts to meet your needs by opening the
“Tools | Options | LANCOM Advanced VoIP Client" tab and changing the option
“Search Caller in Contacts". For further information please refer to chapter 6.2.1,
Configuration
,page46.
햲 You hear a telephone ring and, for “Search Caller in Contacts”, you have
selected the options “Show on all calls” and
“Create new contact” or
“No action”.
If a contact already exists in Outlook for this caller, it will now be opened. If no
contact exists for this number, depending on the options selected, a new
contact will be created or no further action will be taken.
햳 You telephone as usual with LANCOM Advanced VoIP Client and, if necessary,
you can update the data for the contact, e.g. add notes in the open Contacts
window.
If you have write authorization for the contacts folder in which this contact
has been identified, your changes will be saved there. If the contact
originates from a folder for which you have read only rights, you must then
save the contact in another folder.
In order for Outlook Contacts to be opened, the caller must transmit his
number. The contact entry can only be opened correctly, if the caller actually
uses a number which has been previously stored especially for him.
Pick up Call
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6.2.6 Displaying and creating Outlook Contacts during a call
You can configure Outlook in such a way that an Outlook Contact is
automatically displayed and/or created for telephone calls (see chapter 6.2.5,
Using Outlook Contacts for Incoming Calls
,page53).
If you have disabled this function in general or enabled it for certain calls
only, you can display and/or create an Outlook Contact for the respective
caller during a call (or even during the ringing tone). If no contact is present,
a new Contact is created, but not yet saved directly. You can then process the
new Contact as necessary in Outlook and save it.
This is how you open an Outlook Contact during a call
You receive a call or have just dialed a subscriber or you are currently on a call, and
you want to create or display an Outlook Contact for this call.
햲 In the "Functions" menu or the shortcut menu of the relevant line button, select
the option "Show contact".
An existing Outlook Contact is opened, or a new contact is created. A call is
correlated to a contact by means of the number.
햳 When you have created a new contact, adjust it as necessary and save it in
Outlook.
6.2.7 Displaying and creating Outlook Contacts from lists
You can create or open your Outlook Contacts directly from various lists (e.g.
the Phonebook) in LANCOM Advanced VoIP Client. You are provided with this
function in the following lists:
CallList
Redial list
List of the Recorded Conversations
Phonebook
The call number is used for checking whether a Contact is already present. If
a corresponding contact is found, it is displayed.
If no contact is present, a new Contact is created, but not yet saved directly.
You can then process the new Contact as necessary in Outlook and save it.
This is how you open an Outlook Contact from a list
햲
Start Outlook 2000/XP.
햳 Open the list (e.g. the Caller List) from which you want to open the Contact.
Outlook Contact
during a call
Open Outlook
Contact from list
•
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햴 Highlight the Contact and click on "Show contact".
An existing Outlook Contact is opened, or a new contact is created. A call is
correlated to a contact by means of the number.
햵 When you have created a new contact, adjust it as necessary and save it in
Outlook.
6.2.8 Creating and displaying Outlook journal entries
You can manage your telephone calls in the Outlook journal, so that you
have an overview of telephoning activities and can take notes for telephone
calls. If you use the journal function, your telephone calls are automatically
entered in the journal. You can define which telephone calls (incoming or
outgoing) are generally entered in the Outlook journal. You can create
journal entries as necessary during a call. (See Chapter 6.2.9,
Creating a
journal entry during a call
,page56).
This is how you use Outlook Journal
Customize the behavior of the Outlook Journal to meet your needs by opening the
“Tools | Options | LANCOM Advanced VoIP Client" tab and changing “Journal for
incoming Calls” and “Journal for outgoing Calls”. For further information please refer
to chapter 6.2.1,
Configuration
,page46.
햲 If, for example, you have selected the options
“Enter in journal and show”, then a journal entry will be created for all
incoming calls and immediately displayed. You can now enter notes during
the call.
“Enter in journal”, then journal entries will be created for incoming calls,
but they will not be displayed.
햳 You have selected, for example, the options
“Enter successful calls in journal” and “Enter all calls in journal”. This will
result in journal entries being created for calls made from Outlook, in
which you have successfully reached the desired subscriber, and for calls
made from LANCOM Advanced VoIP Client, however, these journal entries
will not be displayed.
햴 Depending on the settings you have made, you will find journal entries for
telephone calls in the Outlook Journal directory. In the subject line, these calls
are labeled with “LANCOM Advanced VoIP Client Call <to/from> <Number or
Name>” and with the entry type “Phone call”. Double-click on the journal entry
you want and add your notes.
Outlook Journal
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6.2.9 Creating a journal entry during a call
You can configure Outlook so that a journal entry is automatically created
and if necessary displayed (see chapter 6.2.8,
Creating and displaying
Outlook journal entries
,page55).
If you have disabled this function in general or enabled it for certain calls
only, you can create a journal entry for a call during the call (or even during
the ringing tone).
This is how you create a journal entry during a call
You receive a call or have just dialed a subscriber or you are currently on a call, and
you want to create a journal entry for this call.
햲 In the "Functions" menu or the shortcut menu of the relevant line button, select
the option "Create Journal Entry".
The phone call will be noted in the Outlook journal.
6.3 Selecting a number from Outlook Contacts
If the number of a caller is known (e.g. in Outlook Contacts or in the
Phonebook), LANCOM Advanced VoIP Client will immediately show the
name of the caller instead of the number. You can indicate which Contact
folder should be searched in the case of an incoming call in order to resolve
the number. You have the choice of all those Contacts folders that you
already see listed in your Outlook.
Create journal
entry
•
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Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client
This is how you select the Outlook Contacts for name resolution
햲
In your Outlook under “Tools | Options...”, select the “LANCOM Advanced VoIP
Client Name Resolution” tab.
Select the "LANCOM Advanced VoIP Client Name Resolution" tab. You will see
all Contacts folders, which you can select in your Outlook.
햳 Select the folder to be searched for contacts when calls are received. In the
default setting, all available folders are selected.
Defining
Contacts Folders
Fig. 4 Configuration of Name Resolution
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LANCOM Advanced VoIP Client in Detail
7 LANCOM Advanced VoIP Client in Detail
This chapter provides a detailed description of the LANCOM Advanced VoIP
Client functions.
In the following list you will find a brief summary of the functions, in addition
to a detailed description of the menus and all functions.
7.1 Summary of the Functions of LANCOM Advanced VoIP
Client
Function Explanation
Lines
Line buttons symbolize the virtual lines – with just a click of the
mouse you can switch between individual lines or subscribers,
connect subscribers, etc. You can assign different numbers to
Line buttons and define a wrap up time for each line (see chapter
7.4.8,
Line button
,page80).
Speed Dials
Freely configurable Speed Dials enable you to quickly select
frequently called communication partners (see chapter 7.4.10,
Speed dial
,page96).
Shortcuts
Shortcuts help you to quickly execute frequently used programs,
e.g. a link to a frequently used web page (see
The Shortcut
Button
,page98).
Key Configuration
import/export
In order to make the handling as simple as possible, the
proper-
ties of Speed Dials and Shortcuts
can be imported or exported
(see chapter 7.4.12,
Importing and Exporting Speed Dials and
Shortcuts
, page 100).
Call List
The Caller List stores the numbers of all incoming calls (see
chapter 7.4.14,
Caller List
, page 106).
Redial
The Redial function contains a list of the numbers called most
recently (see chapter 7.4.4,
Redial
,page73).
Automatic Redial
Automatic Redial redials a desired number (see chapter 7.4.5,
Automatic Redial
, page 77).
Disable Secondary
Call
For example, you can disable a further calls during a telephone
call. These are then handled according to your settings (see also
chapter 7.4.6,
Disable Secondary Call
, page 79).
Call Swap
Call Swap allows you to switch between different callers (see
chapter 7.4.16,
Call Swap
, page 110).
Inquiry Call / Hold
You can call another subscriber during a call and the original
connection will not be not be disconnected (see chapter 7.4.17,
Hold
, page 111).
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Table 7-1 Summary of the LANCOM Advanced VoIP Client Functions
Call Transfer
You can transfer a call to another subscriber (see chapter 7.4.18,
Call Transfer
, page 111).
Call Transfer
without Inquiry
You can forward calls without making an Inquiry Call first (see
also chapter 5.10,
How do I transfer a call without
Inquiry?
, page 39).
Call Forwarding
The function for Forwarding to another number is used to define
whether you want to forward incoming calls and, if so, what
number they should be forwarded to. You can define immediate
or delayed call forwarding for all calls. For when you are on the
phone, you can define "Call Forwarding Busy".
For further information please refer to chapter 7.4.15,
Forwarding
, page 109.
Editing an Entry
You can edit the telephone number before it is dialed (see also
chapter 5.2,
How do I call a subscriber?
, page 32)
Outlook
Integration
LANCOM Advanced VoIP Client provides you with extensive
Outlook integration so that you can use Contacts and the Journal
function. (see also chapter 6,
Microsoft Outlook – Telephoning
with LANCOM Advanced VoIP Client
, page 45)
Phonebooks
You can store numbers in the phonebook, and dial them directly
from it (see also chapter 7.4.13,
Phonebook
, page 101).
Number
suppression
It is possible to hide your own telephone number when placing a
call. Then the person you are calling cannot see where the
incoming call is coming from based on your telephone number
(see also chapter 7.4.7,
Hide Number
,page79).
Conversation
Recording
You can record calls and listen to the recording later and, if
necessary, send it as an e-mail (see chapter 7.4.20,
Conversation
Recording
, page 113).
Conference
Conference is used to carry on a conversation with several
subscribers at the same time (see chapter 5.12,
How do I
telephone with several subscribers simultaneously
(Conference)?
, page 40).
Skin
LANCOM Advanced VoIP Client, with its Skin concept, provides
you with the option of individually designing the interface. For
further information please refer to the "LANCOM Advanced VoIP
Client Skin Editor" documentation.
Function Explanation
•
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LANCOM Advanced VoIP Client in Detail
7.2 LANCOM Advanced VoIP Client Menus
This section will familiarize you with the LANCOM Advanced VoIP Client
menus.
If the Skin used is in “non-transparent” mode, it will be framed by a window
and it will have a menu bar on the upper border of the window.
Fig. 1 Menu Bar
If you use a Skin with a transparent background, LANCOM Advanced VoIP
Client will be displayed without a window frame and without a menu bar. In
this case, you must always call the general shortcut menu in order to use the
menu elements.
The general shortcut menu will appear if you click with the right mouse
button on the LANCOM Advanced VoIP Client user interface.
Fig. 2 Shortcut Menu
The following is a description of the menu commands.
7.2.1 The File Menu
The commands in this menu are used for
reregistering with the SIP accounts,
designing the LANCOM Advanced VoIP Client user interface (Skin),
importing and exporting phonebook entries,
importing and exporting Speed Dials and Shortcuts, and
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LANCOM Advanced VoIP Client in Detail
exiting LANCOM Advanced VoIP Client.
Fig. 3 The File Menu
Menu Com-
mand
Explanation
Reregister
SIP
Accounts
Renewed logon to all SIP accounts.
Speed Dials
/ Shortcuts
Import…
The external loading of Speed Dials / Shortcuts, which have already been
defined. Buttons currently occupied will be overwritten.
Export...
The external storage of those Speed Dial / Shortcut assignments, which
you have created.
For further information please refer to chapter 7.4.12,
Importing and
Exporting Speed Dials and Shortcuts
, page 100.
Personal
Phonebook
Import…
Importing a comma-separated file (CSV) with phonebook entries. The
import file is checked for faulty entries, and you have the chance to make
corrections. You can also specify whether previously existing entries
should be overwritten or preserved.
Export...
External storage of all or certain entries in the phonebook as a comma-
separated file (.csv).
For further information please refer to
Importing and Exporting Phone-
book Entries
,page103.
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LANCOM Advanced VoIP Client in Detail
7.2.2 The Edit Menu
This menu contains standard functions such as Copy, Paste, and Delete.
Fig. 4 The Edit Menu
Skin Load…
Loading another existing Skin for your LANCOM Advanced VoIP Client.
Edit
Changing the Skin of your LANCOM Advanced VoIP Client. For further
information please refer to the "LANCOM Advanced VoIP Client Skin
Editor" documentation.
Save…
Saving a Skin which you have changed for your LANCOM Advanced VoIP
Client
.
Minimize
Minimizing LANCOM Advanced VoIP Client. Depending on the setting in
the user profile, LANCOM Advanced VoIP Client will be found in the
taskbar or only as a symbol in the tray.
Exit
Exits LANCOM Advanced VoIP Client.
Menu Com-
mand
Explanation
Menu Com-
mand
Explanation
Copy
Copies the highlighted Text/Element onto the Clipboard.
Paste
Inserts the Text/Element from the Clipboard.
Delete
Removes the highlighted Text/Element.
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7.2.3 The Lines Menu
The commands in this menu are used for switching between your lines.
Fig. 5 The Lines Menu
To switch to a different line, click on the line you want.
7.2.4 The Functions Menu
This menu includes all of the functions you can call from the standard user
interface or by clicking the buttons.
Fig. 6 The Functions Menu
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Menu Command Explanation
Hook Off/
Disconnect Call
Hook Off/Disconnect Call.
Speed Dials
Abbreviated dialing, i.e. dialing a subscriber whose number/name
you have assigned to a Speed Dial.
Click on the arrow to list your Speed Dials. Click on the name you
want in order to call this subscriber. Or: Click on “Add/Change…” to
reassign a Speed Dial or to change an existing Speed Dial (see
chapter 7.4.10,
Speed dial
, page 96).
Redial
Dials a number you have already used.
Depending on the key configuration, the number will be redialed
immediately or it will be redialed after you have selected it from a list
and clicked on the Line Button.
Automatic
Redial...
A number is redialed.
You can enter a destination number and the interval between redials.
The target number is dialed automatically until the line called is no
longer busy or until you cancel the automatic redial.
Cancel Autom.
Redial
Cancels an Automatic Redial.
Hold
Puts the active call on hold.
Click once again on this menu command to re-activate a connection
on hold.
Call Swap
Switches to the next line.
The active connection is put on hold and you are switched to the next
line. This could be either a free line or another connection, previously
on hold, which now becomes active. When you switch to a free line,
you will hear the idle tone and you can then place your call. Keep
clicking on the menu command until you have selected the line you
want (see chapter 5.8,
How do I switch between several subscribers
(Call Swap)?
,page37).
Transfer /
Call Transfer
Connects two subscribers to one another.
The active call is transferred to the call on hold. Both of your lines
will become inactive.
Transfer to
Transfers the currently active line to one of the lines on hold. This
option is only available if at least one line is on hold.
Connect to
number/URI
You can enter a new number and the call will then be transferred to
this number.
Conference (All
Lines)
If you have at least two connections, you can join all of your lines
into a Conference.
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7.2.5 The Lists Menu
In this menu you can
display those lists which are managed in LANCOM Advanced VoIP
Client,
display your recorded calls and
call the Phonebook.
Fig. 7 The Lists Menu
Start / Add to
Conference
If you have at least two connections, you can select here the line with
which the Conference should be started.
If you have already started a Conference, you can select the lines to
be added to the Conference here.
Show Contact
You can show an Outlook Contact or create a new one for the current
call.
Journal entries
You can create a journal entry in Outlook for the current call.
Conversation
Recording
Records a conversation.
The current conversation will be recorded. The short tone signals to
the conversation partner that recording has been initiated.
The administrator must have granted the right to record conversati-
ons. You can export the recordings later.
Shortcuts
Those Shortcuts which have been linked to frequently used programs
will be shown. Click on “Add/Change…” to reassign a Shortcut or to
change an existing Shortcut (see chapter 7.4.11,
The Shortcut
Button
, page 98).
Menu Command Explanation
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7.2.6 The Settings Menu
This menu is used to customize the LANCOM Advanced VoIP Client settings
and behavior.
Fig. 8 The Settings Menu
You will find a detailed description of these menu functions in chapter 8,
LANCOM Advanced VoIP Client Configuration
.
7.2.7 The Help Menu
This menu is used to
call Online Help for LANCOM Advanced VoIP Client,
enter your license key if necessary, and
show information about LANCOM Advanced VoIP Client.
Menu Com-
mand
Explanation
Caller List...
Shows a list of the calls received (see chapter 7.4.14,
Caller
List
, page 106).
Redial
List...
Shows a list of the last numbers you called (see chapter 7.4.4,
Redial
, page 73).
Recorded
Calls…
Displays the list of the conversations you have recorded (see
chapter 7.4.20,
Conversation Recording
).
Phonebook
...
Calls the Phonebook
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Fig. 9 The Help Menu
7.2.8 Minimize
Click on “Minimize” to minimize LANCOM Advanced VoIP Client in the
Windows taskbar. For more details, please read Chapter 8.4.1,
General
, page 126.
Menu Com-
mand
Explanation
Help Topics
Calling Online Help.
Tip of the
day...
Shows the tip of the day (see chapter 7.2.11,
Tip of the day..., page 69
).
Show
Quickstart
Displays the Quickstart document, which contains basic functional
descriptions to assist you in your initial use of the LANCOM Advanced
VoIP Client functions.
What is
new?
Calls the Online Help - the chapter with the new features of the current
version is displayed directly.
Show
Message
Log
Displays messages, such as logging on or logging off with a service
provider. For further information please refer to chapter 3.2,
Show
Message Log
,page17.
Enter
License Key
Here, you can enter your license key, if necessary.
About
LANCOM
Advanced
VoIP
Client...
Shows version and copyright information.
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7.2.9 Exit
With this option you exit LANCOM Advanced VoIP Client.
If there are calls which are still being processed when you begin the logoff
procedure, LANCOM Advanced VoIP Client will ask you whether these calls
should be disconnected.
7.2.10 About LANCOM Advanced VoIP Client...
You can have LANCOM Advanced VoIP Client show version and copyright
information.
7.2.11 Tip of the day...
After the installation of LANCOM Advanced VoIP Client you can have a new
tip displayed every day (when LANCOM Advanced VoIP Client is started). You
will be presented with a brief description of new properties and
improvements, and interesting functions are explained.
Fig. 10 Tip of the day
Alternatively you can page through these tips. To do so, click on "Next Tip". If
you do not wish display any more tips, deactivate the checkbox "Show tips
on startup". You can reactivate the tips at any time via the menu bar under
"Help | Tip of the Day".
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7.3 The LANCOM Advanced VoIP Client Toolbar
As well as being able to reach important functions through the menu
structure, you can also call certain functions conveniently from the toolbar.
Below is an overview of the functions in the toolbar of the default skin,
LANCOMclassicXT. You also have the option of creating more buttons
yourself with the Skin Editor.
Sym-
bol
Function Explanation
Reregister SIP
Accounts
Renewed logon to your SIP accounts. This allows you
to start a renewed logon attempt, for example after a
logon error. For further information please refer to
chapter 3.1,
Start, logon and logoff
, page 15.
Import
Phonebook
Importing a comma-separated file (CSV) with phone-
book entries. The import file is checked for faulty
entries, and you have the chance to make corrections.
You can also specify whether previously existing
entries should be overwritten or preserved.
Export
Phonebook
External storage of all or certain entries in the phone-
book as a comma-separated file (.csv).
Export Button
Assignment
The external storage of those Speed Dial / Shortcut
assignments, which you have created.
Import Button
Assignment
The external loading of Speed Dials / Shortcuts, which
have already been defined. Buttons currently occupied
will be overwritten.
Show Contact
You can show an Outlook Contact or create a new one
for the current call.
Journal entries
You can create a journal entry in Outlook for the
current call.
Redial List
Shows a list of the last numbers you called.
Phonebook
You can store numbers in the phonebook, and dial
them directly from it (see chapter 7.4.13,
Phonebook
, page 101).
Call up caller list
The Caller List stores the numbers of all incoming calls
(see chapter 7.4.14,
Caller List
, page 106).
Conversation
Recording
You can record calls and listen to the recording later
and, if necessary, send it as an e-mail (see chapter
7.4.20,
Conversation Recording
, page 113).
Recorded Calls…
Displays a list of your recorded calls. You can listen to
recordings in this list, and execute various actions.
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Messages
Displays a list of the SIP messages. You can see infor-
mation about your logon status, for example (see also
chapter 3.2,
Show Message Log
, page 17).
Local Settings
You will find information for setting up the SIP Options
under Chapter 9.4,
Configuration of a SIP
account, page 154
User Profile
Here you will find all other settings, which can be
assigned to a user. For further information please refer
to chapter 8.4,
User Profile..., page 125.
Sound Wizard...
Here you can optimize the settings of your telephone
terminal (Handset or Headset). For further information
please refer to chapter 8.3,
Sound Wizard
, page 124.
Disable
Secondary Call
This button lets you specify whether you want to
permit secondary calls during an active phone call.
Hide Number
It is possible to hide your own telephone number
when placing a call. Then the person you are calling
cannot see where the incoming call is coming from
based on your telephone number (see also chapter
7.4.7,
Hide Number
,page79).
Call Forwarding
You can use this button to activate call forwarding.
Calls are no longer put through directly to you, but
instead are handled according to configured default
forwarding. For further information please refer to
chapter 7.4.15,
Forwarding
, page 109.
Configure
Forwarding
Use this button to call the dialog for configuring and
activating your call forwarding. For further information
please refer to chapter 7.4.15,
Forwarding
, page 109.
What is new?
This button calls the Online Help with the chapter of
new functions in this version.
Show Quickstart
This button calls up brief operating instructions for the
most important functions of LANCOM Advanced VoIP
Client.
Microphone
You can activate or deactivate the microphone with
this button.
Speaker
You can activate or deactivate the loudspeaker with
this button.
Sym-
bol
Function Explanation
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7.4 LANCOM Advanced VoIP Client Functions
In this chapter you will find a detailed description
of all the LANCOM Advanced VoIP Client functions and
the configuration of the buttons and lists.
7.4.1 Numeric Keypad
The numeric keypad is used to enter a telephone number. It doesn’t matter
whether or not the interface you use has a numeric keypad, you can, of
course, always use the numeric keypad on your keyboard.
The asterisk and hash buttons are used for transmitting DTMF sound signals,
so that you can check your answering machine at home, for example.
As long as the handset is on the hook, you can still edit your entry by moving
the cursor with the arrow buttons and inserting new numbers - in the Insert
mode (the “Insert” button on your keyboard) - or by overwriting the existing
numbers. You can remove individual numbers using the backspace button or
the “Delete” button.
7.4.2 Backspace
The Backspace can be used to make corrections while you are
entering numbers. It is the equivalent of the Backspace on a
computer keyboard. It is only possible to make corrections as long
as the handset has not been lifted because, as soon as the
handset is lifted, the numbers entered will immediately be dialed.
The Backspace deletes the character to the left of the cursor.
7.4.3 Handset
The handset button shows the telephone handset of a
classical telephone. This button is used to initiate, pick
up, and end telephone calls. One click on the handset
button is the same as going on or off the hook.
The Shortcut Menu for the Handset Button
If you click with the right mouse button on the handset button, the shortcut
menu will appear. The shortcut menu depends on the state of the
connection.
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The handset is on hook
The handset is off hook
7.4.4 Redial
The numbers you have dialed up until now are stored in the Redial
List. By clicking on the Redial Button, you can select and redial
one of the last numbers dialed, or you can immediately dial the
last number dialed, depending on whether, in the configuration of
the Redial List, the option “Dial immediately” has been activated
or not.
If Automatic Redial is enabled (the option “Always use automatic redial” is
enabled), this Redial Button is used to initiate the Automatic Redial of the
Menu Com-
mand
Explanation
Hook off
Hook off.
Then enter the telephone number.
Paste
The Clipboard contents are used as the telephone number.
Help
Calling Online Help.
Click on the
handset
button
Hook off.
Then enter the telephone number.
Menu Com-
mand
Explanation
Disconnect
Call
Ends the telephone call on the active line.
Paste
The content of the Clipboard is pasted and,
• if no other connection exists, it will be dialed as the telephone num-
ber
• if you are already having a telephone conversation, then it will be
transferred by inband signaling (DTMF).
Help
Calling Online Help.
Click on the
handset
button
Ends the telephone call on the active line.
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last number. This option is enabled in the Properties of the Redial List (see
Configure Redial
,page76).
If you click with the right mouse button on the Redial button, the numbers
last dialed and, if they are known, the names corresponding to these
numbers will be listed in the shortcut menu. Click on an entry to call a
subscriber again.
Shortcut Menu for the Redial Button
If you click with the right mouse button on the Redial button, the shortcut
menu will appear.
This is how you display the Redial List
The list contains all of the numbers which you have previously dialed.
You have several options:
햲 Go to the menu bar and click on “Lists | Show Redial List..."
or
햲 Click with the right mouse button on the Redial button.
The shortcut menu will appear.
햳 Click on “Show Redial List…”.
Menu Com-
mand
Explanation
<Numbers
Previously
Dialed>
Depending on the key configuration, the number will be redialed immedi-
ately or it will be redialed after you have selected it from a list and clicked
on the Line Button.
Redial List...
Shows the list of numbers which you have previously dialed.
Automatic
Redial…
A number is redialed.
You can enter a target number and the interval between redials. The target
number is dialed automatically until the line called is no longer busy or
until you cancel the automatic redial.
Autom.
Redial
Cancels a previously initiated Automatic Redial.
Help
Calling Online Help.
Properties
Configures the Redial List (see
Configure Redial
, page 76).
Click on the
“Redial”
button
Depending on the key configuration, the number will be redialed immedi-
ately or it will be redialed after you have selected it from a list and clicked
on the Line Button. For further information please refer to
Configure
Redial, page 76.
If you don't dial immediately, you can call the numbers of the redial list
one after another by clicking once again.
Show Redial List
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or
햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user
interface.
The shortcut menu will appear.
햳 Click on “Lists | Show Redial List..."
The following window appears in every case: “Redial List”.
Fig. 11 Redial List
To react to an entry, highlight this entry and then click on a button.
Button Function
Dial
The number selected will be dialed again.
Ringing...
The number of the highlighted entry can be assigned a ringing tone
Delete
The highlighted entry will be deleted.
E-Mail
A new e-mail message containing information of the call (name of the
person called, number, time of the call) will be created.
To
Phonebook.
..
The selected list entry is provided for editing in the “Phonebook Entry”
window. Click on “Add” and confirm the message which follows by
clicking on “OK” in order to add the entry to the Phonebook.
Clear list
The entire list will be deleted.
Show
Contact
You can show an Outlook Contact or create a new one. For further infor-
mation please refer to chapter 6.2.7,
Displaying and creating Outlook
Contacts from lists
, page 54.
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Configure Redial
Here you can configure the length of the Redial list, the dialing mode and
Automatic Redial.
This is how you define the properties of Redial
햲
Click with the right mouse button on the Redial button.
The shortcut menu will appear.
햳 Click on “Properties”.
The "Properties of…" window will appear.
햴 Enter the maximum number of entries to be included in the Redial List in the
field “Maximum length” located under “Redial List”.
햵 Activate the option “Dial immediately” if the number or subscriber selected
should be dialed immediately.
If this option is deactivated, you can still change the telephone number before
the actual dialing procedure takes place.
Configure
Redial
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햶 Under “Automatic Redial”, activate the option “Always use automatic redial”, if
you would like to directly initiate the Automatic Redial of the last number using
the Redial button.
If this option is deactivated, only a single Redial of the number dialed last will
be started.
햷 Click on “OK” to close the window.
7.4.5 Automatic Redial
Automatic Redial offers you the option of redialing a target number until the
selected line is no longer busy. You are free to define the time period
between two dial attempts. If Automatic Redial is activated, the Redial
button is animated. The selected number is shown in the display during the
dialing procedure and the state of the line changes; no ringing is produced. If
the connection is made, you will then hear a ringing signal.
Automatic Redial starts with the line used last. If a telephone conversation is
held during Automatic Redial, the redial procedure will be interrupted and
then continued after the call has been completed. If you are called by the
target number and you pick up this call, the Automatic Redial will be
cancelled.
If you call Automatic Redial again using a different number, before the
connection is made, then the first order expires. Automatic Redial always
exists for one target number only.
You can cancel a running Automatic Redial operation at any time.
This is how you start Automatic Redial
You have several options:
햲 Go to the menu bar and click on “Functions | Automatic Redial…”.
or
햲 Click with the right mouse button on the Redial button.
The shortcut menu will appear.
햳 Click on “Automatic Redial…”.
or
햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user
interface.
The shortcut menu will appear.
Starting
Automatic Redial
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햳 Click on
“Functions |
Automatic
Redial…”.
The following
window appears
in every case:
“Automatic
Redial”.
햴 Enter the target
number here, to
which you
would like to set
an Automatic Redial.
햵 Enter the time period in seconds, which should pass between two dial
attempts.
햶 Click on “Start”.
The number you have entered will now be dialed until the line is no longer busy, until
you cancel Automatic Redial, or until you begin again with another target. When
dialing, the symbol in the tray will change and you will hear a dial tone.
The state of the Line button when using Automatic Redial only changes from
“Free” to “Dialing” if LANCOM Advanced VoIP Client is dialing the desired
number.
This is how you end Automatic Redial
You have several options:
햲 Click on on the Redial button.
or
햲 Click with the right mouse button on the Redial button.
The shortcut menu will appear.
햳 Click on “Cancel Redial”.
or
햲 Go to the menu bar and click on “Functions | Redial”.
or
햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user
interface.
The shortcut menu will appear.
햳 Click on “Functions | Redial”.
The Automatic Redial will be cancelled.
Fig. 12 Automatic Redial
Canceling
Automatic
Redial
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7.4.6 Disable Secondary Call
If you are telephoning, incoming calls will normally be signaled by a call-
waiting tone. Activate “Disable Secondary Call” in order to prevent the
signaling of further calls.
If this function is activated (indicated by the activated button), the caller will
either hear the busy signal or his call will be forwarded, if Forward if busy has
been defined (see also chapter 7.4.15,
Forwarding, page 109
).
This is how you prevent a secondary call
You have several options:
햲 Click on the button “Disable Secondary Call”.
or
햲 Go to the menu bar and click on “Settings | Disable Secondary Call”.
or
햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user
interface.
The shortcut menu will appear.
햳 Click on “Settings | Disable Secondary Call”.
Call this function again in order to permit secondary calls once again. The check mark
will then disappear.
7.4.7 Hide Number
When you call a subscriber, your telephone number will be displayed there (if
the opposite terminal supports this capability).
If Hide Number is activated (indicated by the activated button), your
telephone number will not be transmitted to the person being called.
This is how you prevent your number from being transmitted
You have several options:
햲 Click on the button “Hide Number”.
or
햲 Go to the menu bar and click on “Settings | Hide Number”.
or
햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user
interface.
The shortcut menu will appear.
햳 Click on “Settings | Hide Number”.
Disable
Secondary Call
Hide Number
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Call this function again in order to resume the transmission of your
telephone number. The check mark will then disappear
.
7.4.8 Line button
The Line buttons represent the available lines. You can assign a number to
every line to be used for incoming and outgoing calls. Furthermore, you can
define a time period for each line in which this line is blocked for further
incoming calls (see chapter 7.4.9,
Disabling Lines (Wrap-up Time)
,page94).
Example:
You assign the number “100” to Line 1 and when outgoing calls are
made on this line, the number “100” will be transmitted, i.e. the person
being called will see the number “100” on his telephone display. If you
are being called on “100”, then you will receive the call on Line 1.
This is how you call a subscriber using a specific line
햲
Click on the Line Button of the line you would like to use to place a call.
햳 Enter the destination number you want.
For further information please refer to
This is how you call a subscriber (classical
telephoning with a LANCOM VoIP USB Handset)
, page 32.
This is how you accept a telephone call
An incoming call is indicated by an animation on a Line Button.
햲 Click on this Line button.
For further information please refer to
This is how you accept a telephone
call
,page36.
This is how you reject a telephone call
An incoming call is indicated by an animation on a Line Button.
햲 Click with the right mouse button on this Line button.
햳 Click on “Reject Call”.
This is how you switch between lines (Call Swap)
If you have two or more connections, you can switch between the active connection
and the connection(s) on hold.
햲 To do so, click on the line you want to switch to.
The active connection is now put on hold and the call previously on hold
becomes active.
For further information please refer to
This is how to swap between an active call and
a call on hold
, page 38.
Selecting a Line
Pick up Call
Rejecting a Call
Swapping a Call
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This is how you connect two subscribers
You are having a telephone conversation with a subscriber. You want to connect this
subscriber with a further subscriber, whom you have put on "Hold" on another line.
햲 Click on the Line button of the active connection and keep the mouse button
pressed.
햳 Drag the mouse onto the Line button of the subscriber who you would like to
connect to the subscriber of the active telephone call.
햴 Release the mouse button (Drag & Drop).
The subscribers are now connected to one another. Both lines become inactive.
For further information please refer to chapter 5.9,
How do I connect two
subscribers to one another?
,page38.
This is how you start a conference
Requirement: You have at least two lines with the state of “Active” or “On
Hold”.
햲
Move per Drag & Drop the line on hold onto the active line.
The active line becomes the Conference line and the line on hold is free again.
Please make sure that you drag the line on hold to the active line - if you
drag the active line to the line on hold, the lines will be connected, and no
conference will be started.
For further information please refer to chapter 5.12,
How do I telephone with
several subscribers simultaneously (Conference)?
,page40.
Line State
A line can have different states. You can call certain functions depending on
the state. Each state is indicated on the default user interface by an animated
graphic.
Connecting
Subscribers
Start Conference
Line State
Anima-
ted Gra-
phic
Explanation
Idle No active Call.
Handset Is Off the Hook,
Dial Tone
You hear the idle tone and you can begin dialing
the numbers.
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Dial,
No Dial Tone
You are in the process of dialing. You have already
entered several digits of the number and, therefore,
you no longer hear the dial tone.
Incoming Call You are being called. The call on this line is signaled
by ringing.
Ringing You call a subscriber. The telephone rings there.
Outgoing call, Call
Waiting
The subscriber you are calling is presently on the
telephone. Your call is signaled there by a call
waiting tone.
Busy The connection you are calling is busy or the
subscriber cannot be reached.
Active The connection is completed. You can now speak
with the subscriber.
On Hold The telephone call is put on hold.
Blind Call Transfer A call is transferred without making an inquiry call
beforehand.
Conference Active You are actively participating in a conference, i.e.
you can talk with all conversation partners.
Conference On Hold You are participating in a conference but you leave
the conference temporarily (on hold). The other
conference participants continue to communicate
with each other.
Line State
Anima-
ted Gra-
phic
Explanation
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Shortcut Menu for the Line button
If you click with the right mouse button on the Line button, the shortcut
menu will appear. The shortcut menu depends on the state of the line.
Free - line is inactive (no existing call)
Hook off – you hear either an idle tone or a stuttered dial
tone and you can begin dialing
Disconnected The telephone conversation has been disconnected
by the other party. You hear the busy signal.
Disabled Line The line is disabled for incoming calls during a
wrap-up time.
Line State
Anima-
ted Gra-
phic
Explanation
Menu Com-
mand
Explanation
Hook off
and Dial
The handset is lifted. You can enter the number of the subscriber you
would like to call, using the keyboard or the numeric keypad.
Disable line
The line is disabled for incoming calls during a wrap-up time (see chapter
7.4.9,
Disabling Lines (Wrap-up Time)
, page 94).
Paste
The Clipboard contents are used as the telephone number and this number
is dialed.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92).
Click on the
Line button
Switching to the “Hook Off” state.
Menu Com-
mand
Explanation
Cancel Call
The line is once again free (inactive).
Paste
The Clipboard contents are used as the telephone number and this number
is dialed.
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Dialing - the dialing procedure is executed
Incoming Call – it is ringing on this line
Show
Contact
You can show an Outlook Contact or create a new one for the current call.
Journal
entries
You can create a journal entry in Outlook for the current call.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92)
Click on the
Line button
Disconnect Call. The line is once again free (inactive).
Menu Com-
mand
Explanation
Menu Com-
mand
Explanation
Cancel Call
The line is once again free (inactive).
Paste
The contents of the Clipboard are attached to the previously entered
number.
Show
Contact
You can show an Outlook Contact or create a new one for the current call.
Journal
entries
You can create a journal entry in Outlook for the current call.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92)
Click on the
Line button
Disconnect Call. The line is once again free (inactive).
Menu Com-
mand
Explanation
Pick up Call
You pick up the call. The line becomes active.
Reject Call
The call is rejected without being picked up first. The line is once again free
(inactive).
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Outgoing Call (Ringing) - the telephone of the subscriber
being called rings
Transfer to
Number/
URI...
The call will be forwarded to the number/URI to be entered.
Show
Contact
You can show an Outlook Contact or create a new one for the current call.
Journal
entries
You can create a journal entry in Outlook for the current call.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92)
Click on the
Line button
Picking up a call. If you currently having a telephone conversation, this call
will be held.
Menu Com-
mand
Explanation
Menu Com-
mand
Explanation
Cancel Call
The line is once again free (inactive).
Call Transfer
The call will be forwarded to the line on hold (Connect without Inquiry).
Transfer to
Transfers the line currently active to the line on hold.
Show
Contact
You can show an Outlook Contact or create a new one for the current call.
Journal
entries
You can create a journal entry in Outlook for the current call.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
,page92)
Click on the
Line button
Disconnect Call. The line is once again free (inactive).
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Outgoing Call (Call Waiting) – call waiting is signaled at the
subscriber
Outgoing Call (Busy) - you hear the busy signal
Menu Com-
mand
Explanation
Cancel Call
The line is once again free (inactive).
Call Transfer
The call will be forwarded to the line on hold (Connect without Inquiry).
Transfer to
Transfers the currently active line to one of the lines on hold. This option is
only available if at least one line is on hold.
Show
Contact
You can show an Outlook Contact or create a new one for the current call.
Journal
entries
You can create a journal entry in Outlook for the current call.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92)
Click on the
Line button
Disconnect Call. The line is once again free (inactive).
Menu Com-
mand
Explanation
Cancel Call
The line is once again free (inactive).
Show
Contact
You can show an Outlook Contact or create a new one for the current call.
Journal
entries
You can create a journal entry in Outlook for the current call.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92)
Click on the
Line button
Disconnect Call. The line is once again free (inactive).
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The connection is active – you can speak
Menu Com-
mand
Explanation
Hold
The connection is put on hold.
Disconnect
Call
The line is once again free (inactive).
Transfer /
Call Transfer
Connects two subscribers to one another.
The active call is transferred to the call on hold. Both of your lines will
become inactive.
Transfer to
Transfers the currently active line to one of the lines on hold. This option is
only available if at least one line is on hold.
Transfer to
Number/
URI...
You can enter a new number and the call will then be transferred to this
number.
Conference
(All Lines)
All lines (the active one and all lines on hold) are added to a conference.
Start
Conference
on this Line
The active line becomes the Conference line. Other lines can then be
added to this conference.
Paste
Transfers Clipboard contents.
You can use this method, for example, to transmit your PIN in order to
listening to your home answering machine messages.
Show
Contact
You can show an Outlook Contact or create a new one for the current call.
Journal
entries
You can create a journal entry in Outlook for the current call.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92)
Click on the
Line button
Puts a telephone call on hold.
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Connection On Hold
Call Transfer (Blind Call Transfer)
Menu Com-
mand
Explanation
Pick up Call
Re-activates a telephone call on hold.
Disconnect
Call
The line is once again free (inactive).
Transfer /
Call Transfer
Connects two subscribers to one another.
The active call is transferred to the call on hold. Both of your lines will
become inactive.
Transfer to
Transfers the currently active line to one of the lines on hold. This option is
only available if at least one line is on hold.
Transfer to
Number/
URI...
You can enter a new number and the call will then be transferred to this
number.
Start
Conference
on this Line
The active line becomes the Conference line. Other lines can then be
added to this conference.
Show
Contact
You can show an Outlook Contact or create a new one for the current call.
Journal
entries
You can create a journal entry in Outlook for the current call.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92)
Click on the
Line button
Re-activates a telephone call on hold.
Menu Com-
mand
Explanation
Pick up Call
Re-activates a transferred telephone call.
Disconnect
Call
The line is once again free (inactive). The forwarded connection will be
created.
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Conference - you are participating in the conference
Conference on Hold - The conference is on hold, the other
participants can continue to speak to one another
Show
Contact
You can show an Outlook Contact or create a new one for the current call.
Journal
entries
You can create a journal entry in Outlook for the current call.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92)
Click on the
Line button
Re-activates a transferred telephone call.
Menu Com-
mand
Explanation
Menu Com-
mand
Explanation
Hold
The Conference line is on hold, all other conference participants can conti-
nue to speak to one another.
Terminate
Conference
You end the conference for all participants.
This is only possible if you initiated the conference.
Conference
(All Lines)
All lines (the active one and all lines on hold) are added to a conference.
Add to
Conference
You can select the line, which you would like to add to the existing confe-
rence.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
,page92)
Click on the
Line button
The Conference line is put on hold.
Menu Com-
mand
Explanation
Pick up Call
Re-activates a conference on hold.
Terminate
Conference
You end the conference for all participants. This is only possible if you initi-
ated the conference.
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Disconnected - The conversation partner has gone on hook
Disabled - The line is temporarily disabled for incoming
calls
Conference
(All Lines)
All lines (the active one and all lines on hold) are added to a conference.
Add to
Conference
You can select the line, which you would like to add to the existing confe-
rence. The Conference line is then active.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
,page92)
Click on the
Line button
The Conference line is activated again.
Menu Com-
mand
Explanation
Menu Com-
mand
Explanation
Hook On
The handset is put on the hook. The line is once again free (inactive).
Show
Contact
You can show an Outlook Contact or create a new one for the current call.
Journal
entries
You can create a journal entry in Outlook for the current call.
Help
Calling Online Help.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92)
Click on the
Line button
The handset is lifted. You can enter a number/URI via the keyboard or the
numeric keypad.
Menu Com-
mand
Explanation
Hook off
and Dial
The handset is lifted. You can enter the number of the subscriber you would
like to call, using the keyboard or the numeric keypad.
Enable Line
Releases the line once again for incoming calls.
Paste
The Clipboard contents are used as the telephone number and this number
is dialed.
Help
Calling Online Help.
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Configure Line Button
You can define the label for each Line button individually. Since you can also
have several numbers, you indicate here which of your numbers or accounts
are assigned to lines for incoming and outgoing calls.
Example:
You have assigned line 1 the SIP account thomas.meier@co1.de, and
line 2 the account th.meier@co2.de. According to which provider (Co1
or Co2) the call comes in from, it is assigned to the appropriate line. For
outgoing calls, the call is handled via the provider who is assigned to
the line. However, you can also choose automatic assignment of the
optimal SIP account.
Properties
Configuring this Line Button (see
Configure Line Button
, page 92)
Click on the
Line button
The handset is lifted. You can enter a number/URI via the keyboard or the
numeric keypad.
Menu Com-
mand
Explanation
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This is how you define the properties of a Line button
햲
Click with the right mouse button on the Line button.
The shortcut menu will appear.
햳 Click on “Properties”.
The "Properties of…" window will appear.
햴 Enter the text to be shown on the Line Button in the “Label” field.
햵 Click in the drop-down list on the number(s) which should be used for this line.
<Number> or <SIP account>
Only calls with this number or for this account go on this line.
All Calls
All calls for your number(s).
If you have not configured any Line buttons with “All calls”, certain calls will
be signaled on the first free Line button in spite of any configuration to the
contrary. This is done to ensure that calls are connected even if there is a
misconfiguration of the Line button.
Configuring a
Line Button
Fig. 13 Line Button Properties
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햶 Click in the drop-down list on "Outgoing calls" on the number or the SIP
account you would like to use for calls from this line.
This number
will usually be shown to the subscriber called and
can be used for invoicing.
If you choose the option "Automatic", the most suitable SIP account is always
used.
If you only have one number, this number will automatically be used for
outgoing calls on this line.
Define here whether the number should always be suppressed for outgoing
calls.
햷 If this line should be temporarily busy (disabled) after every call, activate the
option “Disable line after call”.
Define the time period for which this line should be disabled after a call (default
value: 100 seconds).
햸 Click on “OK”.
The number of Line buttons is defined in the User Profile. There you can
configure all Line buttons at once (see chapter 8.4.5,
Line
Buttons
, page 133).
7.4.9 Disabling Lines (Wrap-up Time)
You can specifically block a line for further incoming calls, for example, in
order to have enough time to process a customer inquiry after a call from a
customer.Your LANCOM Advanced VoIP Client is then busy for further
incoming calls. If you would always like to have a wrap-up time configured
for a line, you must define this when configuring the line.
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This is how you disable a line after every call
햲
Click with the right mouse button on the selected Line button.
The shortcut menu will appear.
햳 In the shortcut menu, select “Properties”.
The "Properties of…" window will appear.
햴 Activate the option “Disable line after call”.
햵 Define a time period (5 – 1800 seconds).
햶 Confirm your input by clicking on ”OK”.
The line will now be disabled after every call for the time period defined.
If you start an outgoing call on the disabled line, this line will once again be
cleared for incoming calls when you go on hook.
This is how you disable a line
햲
Click with the right mouse button on the selected Line button.
The shortcut menu will appear.
Disable line
Disable line
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햳 In the shortcut menu, select the option “Disable Line”.
The line is disabled until this line is enabled again.
Incoming calls to a disabled line will be forwarded according to Forwarding if
busy.
This is how you enable a disabled line
햲
To enable a disabled line, call up the context menu and select the option
"Enable Line".
You can also start a call in the normal way on the disabled line.
7.4.10 Speed dial
The numbers of frequently called conversation partners can be assigned to
Speed Dials. The Speed Dials make it possible to dial quickly: Just click on the
Speed Dial to call a subscriber.
The Shortcut Menu for Speed Dials
If you click with the right mouse button on the Speed Dial, the shortcut menu
will appear.
Configuring the Speed Dial
Configure the Speed Dial as described in the following.
This is how you define the properties of a Speed Dial
햲
Click with the right mouse button on the Speed Dial.
The shortcut menu will appear.
Enable Line
Menu Com-
mand
Explanation
<Label of
the Speed
Dial>
According to the configuration of the Speed Dial, the number will either
• be dialed immediately or
• it will be transferred to the telephone display.
Help
Calling Online Help.
Properties
Configures the Speed Dial (see
Configuring the Speed Dial
, page 96).
Click on the
Speed Dial
According to the configuration of the Speed Dial, the number will either
• be dialed immediately or
• it will be transferred to the telephone display.
Configuring a
Speed Dial
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햳 Click on “Properties”.
The "Properties of…" window will appear.
햴 Then, in the “Number/URI” field, enter the number to be dialed using the Speed
Dial. Valid numbers include, for example, numeric sequences or SIP URIs.
햵 Enter the text for the label of the Speed Dial in the “Label” field.
햶 Enter the file name of a graphic, in bitmap format, into the “User Bitmap” field.
This image will be displayed on the Speed Dial.
Here, for example, you can include a small portrait of the subscriber. Click on
, to search for the appropriate files.
You can only select a graphic if the Skin you use allows a user-defined image.
햷 Activate the option “Dial immediately” in order to dial the subscriber
immediately by clicking on the Speed Dial.
If this option is deactivated, you can still change the telephone number before
the actual dialing procedure takes place.
햸 Activate the option “Clear display before dialing” so that the contents of the
display only contain this number.
If this option is deactivated, the assigned number will be added to the display
contents.
Fig. 15 Configuration of the Speed Dial
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햹 Click on “OK”.
You can export or import speed dials and shortcuts.
For further information please refer to chapter 7.4.12,
Importing and Exporting Speed
Dials and Shortcuts
,page100.
Moving/Copying Speed Dials
You can also copy or move Speed Dials by Drag & Drop within the area of the Speed
Dials. You can conveniently rearrange your configured Speed Dials by moving them.
The Speed Dial (with corresponding number, e. g. no. 3) is not only moved: the
assignment and settings are assigned to another Speed Dial (e. g. no. 6).
Remember that any previously existing configuration of the target button
(here no. 6) will be overwritten.
This is how you move/copy a Speed Dial
햲
To move a Speed Dial, simply drag & drop the Speed Dial to the desired
position within the area of the Speed Dials.
Please note the tooltips when doing this - they indicate whether you have
selected a valid destination position.
햳 Confirm the operation in the next message dialog with "OK".
To copy a Speed Dial, proceed in the same way as for moving it. But hold down the
Ctrl key during the drag & drop action.
7.4.11 The Shortcut Button
Shortcuts are used to create links to frequently used programs and web
pages. This allows you to call, for example, an Internet search machine or
start a customer database with just one click on the button.
The Shortcut Menu for the Shortcut
If you click with the right mouse button on the Shortcut, the shortcut menu
will appear.
Move/copy
Speed Dial
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This is how you link a program or an Internet address to a Shortcut
button
햲
Click with the right mouse button on the Shortcut button.
The shortcut menu will appear.
햳 Click on “Properties”.
The "Properties of…" window will appear.
햴 Enter the name and the path of the program to be run or the web page you
want in the “Command” field.
Examples:
www.LANCOM Advanced VoIP Client.com
Outlook:
Menu Com-
mand
Explanation
Help
Calling Online Help.
Properties
Assigns a program or an Internet address to a Shortcut.
Assigning a
Shortcut
Fig. 16 Shortcut Button Properties
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//Public Folder/All Public Folders/Lancom Systems Employees
C:\Programme\Microsoft Office\Office\winword.exe
Click on , to search for the appropriate files.
햵 Then, in the field “Working directory”, you have the option of entering the path
to the working directory you want.
Programs sometimes require files which are stored in another location. For this
reason, you enter the path to the working directory here so that these file can
be located.
햶 Enter the text to be shown on the button in the “Label” field.
햷 Enter the file name of a graphic, in bitmap format, into the “User Bitmap” field.
This image will be displayed on the Shortcut.
Here, for example, you can include the logo of a program or of a company.
Click on , to search for the appropriate files.
You can only select a graphic if the Skin you use allows a user-defined image.
햸 Click on “OK”.
You can export or import speed dials and shortcuts.
For further information please refer to chapter 7.4.12,
Importing and Exporting Speed
Dials and Shortcuts
,page100.
7.4.12 Importing and Exporting Speed Dials and Shortcuts
It is possible to import or export the numbers of frequently called
conversation partners, as well as shortcuts to frequently used programs.
This is how you export all Speed Dials and Shortcuts
햲
Click on “File | Speed Dials / Shortcuts | Export…”
The following window appears: “Save File As…”.
햳 Select the directory in which you would like to store the configuration of your
Speed Dials and Shortcuts.
햴 Enter a file name and confirm this step with “Save”.
All configured Speed Dials and Shortcuts will be saved in the defined file.
This is how you import Speed Dials and Shortcuts
Importing Speed Dials and Shortcuts will overwrite buttons which you have
already assigned.
햲
Click on “File | Speed Dials / Shortcuts | Import…”.
햳 Confirm the warning message by clicking on “OK”, or click on “Cancel”.
The following window appears: “Open”.
Export Speed
Dials /
Shortcuts
Import Speed
Dials /
Shortcuts
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햴 Select the directory containing a Speed Dial and Shortcuts file “*.key”.
햵 Highlight the file you want and confirm this selection by clicking on “Open”.
The Speed Dials and Shortcuts defined in the selected file will be imported. The
buttons are assigned according to their label (e.g. "Speed Dial 1" is assigned to
"Speed Dial 1" again). The number of buttons visible on the Skin of your
LANCOM Advanced VoIP Client is not modified by the import.
7.4.13 Phonebook
Frequently used numbers are stored in the Phonebook. You can then dial
these numbers directly from the Phonebook. You can store, edit or delete
your personal numbers in your Phonebook. This Phonebook can contain any
number of entries. You are the only person with access to this Phonebook.
You can also export or import these entries.
Wherever possible, store the numbers in the public network in your
phonebook in the “canonical telephone number format” (Example: +49 (89)
12345-67), or as a SIP-URI for VoIP numbers (Example:
thomas.meier@firma.de).
These Phonebook functions are provided in addition to the telephone
directories which you may have set up in your Outlook “Contacts” folder. You
can also display your contacts directly from the phonebook, or create new
contacts.
For information on how to use your Outlook Contacts with LANCOM
Advanced VoIP Client, please see Chapter 6,
Microsoft Outlook –
Telephoning with LANCOM Advanced VoIP Client
,page45.
This is how you call the Phonebook
햲
You have several options:
Click on the button “Phonebook” or
go to the menu bar and click on “Lists | Phonebook...” or
Click with the right mouse button on the LANCOM Advanced VoIP Client
user interface and then on “Lists | Phonebook...” in the shortcut menu.
The following window appears: “Phonebook”.
Calling the
Phonebook
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Fig. 17 Phonebook
This is how you call a subscriber from the Phonebook
햲
You have several options:
Click on the “Phonebook” button or
go to the menu bar and click on “Lists | Phonebook...” or
Click with the right mouse button on the LANCOM Advanced VoIP Client
user interface and then on “Lists | Phonebook...”.
The following window appears: “Phonebook”.
햳 In the list, click on the subscriber you would like to call.
햴 Click on “Dialing”.
The number will be dialed.
This is how you add a subscriber to the Phonebook
햲
You have several options:
Click on the “Phonebook” button or
go to the menu bar and click on “Lists | Phonebook...” or
Click with the right mouse button on the LANCOM Advanced VoIP Client
user interface and then on “Lists | Phonebook...”.
The following window appears: “Phonebook”.
햳 Click on the “Add” button
The following window appears:"Add entry".
햴 Enter the name and number of the subscriber.
햵 Click on “Add”.
The “Phonebook Entry” window will be closed.
Calling a
Subscriber from
Phonebook
Adding a
Subscriber to a
Phonebook
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햶 Click on “Close”
The Phonebook will be closed.
This is how you change an entry in the Phonebook
햲
You have several options:
Click on the “Phonebook” button or
go to the menu bar and click on “Lists | Phonebook...” or
Click with the right mouse button on the LANCOM Advanced VoIP Client
user interface and then on “Lists | Phonebook...”.
The following window appears: “Phonebook”.
햳 Click in this list on the entry you would like to change.
햴 Click on “Modify”.
A window opens: "Modify Entry".
햵 Enter the changes.
햶 Click on “Modify”.
The “Phonebook Entry” window will be closed.
햷 Click on “Modify”.
햸 The Phonebook will be closed.
This is how you delete an entry in the Phonebook
햲
You have several options:
Click on the “Phonebook” button or
go to the menu bar and click on “Lists | Phonebook...” or
Click with the right mouse button on the LANCOM Advanced VoIP Client
user interface and then on “Lists | Phonebook...”.
The following window appears: “Phonebook”.
햳 In the list, click on the subscriber you would like to delete.
햴 Click on “Delete”.
햵 Click on “Yes” to confirm the deletion.
햶 Click on ”Close” to close the window.
Importing and Exporting Phonebook Entries
You can export entries from the Phonebook into a comma-separated file
(CSV), or import entries from a comma-separated file.
Change Entry in
Phonebook
Delete Entry in
Phonebook
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This is how you export your entries from the Phonebook
햲
You have several options:
Click on the “Phonebook” button or
go to the menu bar and click on “Lists | Phonebook...” or
Click with the right mouse button on the LANCOM Advanced VoIP Client
user interface and then on “Lists | Phonebook...”.
The following window appears: “Phonebook”.
햳 Click on "Export...".
The Export Wizard will appear. It supports you as you export the entries from
the Phonebook.
햴 Click on ”Next >”.
The following window appears: "Select the Phonebook entries to be exported".
햵 Deactivate the checkbox in front of the entries that you do not want to export.
Tip: If you would like to deactivate/activate several entries at once, highlight
them by clicking on one entry and then click on the other entries while
pressing the CTRL key. All highlighted entries appear with a colored
background. You can then switch the activation of the highlighted entries by
pressing the space bar.
햶
Click on ”Next >”.
The following window appears: "Select the destination file".
햷 Select the directory and a file name under which the exported file should be
saved.
햸 You can also define whether the entries should be added to an existing file or
whether an existing file should be overwritten.
햹 If the column names (Name, Phone Number) should appear in the first line of
the file, activate the corresponding checkbox.
햺 Click on ”Next >”.
Before the export takes place, you will be shown an overview of the export
parameters.
If you would like to make additional changes, click on "Back" and change the
parameters.
햻 Begin the export by clicking on “Next >”.
햽 The following window appears: "End the Export Wizard for the Phonebook".
햾 Click “Finish”.
The export wizard will be closed
햿 Click on ”Close” to close the window.
Export entries
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This is how you import entries into your Phonebook
햲
You have several options:
Click on the “Phonebook” button or
go to the menu bar and click on “Lists | Phonebook...” or
Click with the right mouse button on the LANCOM Advanced VoIP Client
user interface and then on “Lists | Phonebook...”.
The following window appears: “Phonebook”.
햳 Click on "Import...".
The Import Wizard will appear. It supports you as you import the entries into
the Phonebook.
햴 Click on ”Next >”.
The following window appears: "Select the Source File".
햵 Enter the file from which the entries should be imported.
Once the file is selected, the entries will be checked and displayed in the
window. In addition, you will be shown how many entries (lines) this file
contains and whether any damaged entries exist.
Damaged entries will be indicated with "**** Invalid lines! ****“.
You can edit the file here before importing.
햶 To do so, click on “Edit…”. A word processing program will open. You can then
change or delete your entries or add new ones. Save and close the file.
햷 If you have made changes in the import file, click on "Reload...".
The file will be checked again.
햸 Click on ”Next >”.
The following window appears: "Select the Phonebook entries to be imported".
Deactivate the checkbox in front of the entries that you do not want to import.
Tip: If you would like to deactivate/activate several entries at once, highlight
them by clicking on one entry and then click on the other entries while
pressing the CTRL key. All highlighted entries appear with a colored
background. You can then switch the activation of the highlighted entries by
pressing the space bar.
햹
Click on ”Next >”.
햺 The following window appears: "Delete existing Phonebook before import".
Activate the checkbox "Delete existing Phonebook before import" if you would
like to replace the existing Phonebook with the imported one.
Import entries
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The entries from the existing Phonebook will be lost.
Leave the checkbox deactivated if the imported entries should be added to the
existing Phonebook.
In this case, define
whether existing Phonebook entries with the same number/URI but
another name should be updated or
whether existing Phonebook entries with the same number/URI but
another name should be skipped.
Before the import takes place, you will be shown an overview of the import
parameters.
If you would like to make additional changes, click on "Back" and change the
parameters.
햻 Click on ”Next >”.
The following window appears: "End the Import Wizard".
This will show how many and which entries have been added or updated or
skipped.
햽 Click “Finish”.
The import wizard will be closed.
햾 Click on ”Close” to close the window.
7.4.14 Caller List
The “Caller List” button is used to gather information about the calls you
have received. The Caller List contains the callers’ numbers, names (if
known), the time of their call and what has happened to the call (status). If a
new entry has been added to the Caller List, you will know this by the
animation of the “Caller List” button. The Caller List symbol will also be
displayed in the tray (see also App. A:,
Symbols on the Taskbar and in the
Tray
,page161).
In the Caller List under "Call for", you will also see which number the caller
dialed: i.e. whether the call was forwarded to you, for example.
The “Caller List” Button
The “Caller List” button shows whether calls were received while you were
absent:
no new call has been received or
at least one new call has been received (the button blinks.)
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The “Caller List” Shortcut Menu
If you click with the right mouse button on the “Caller List” button, the
shortcut menu will appear.
Fig. 18 Caller List
The calls in the Caller List may have a variety of states (status), depending on
what has happened to the call received.
Menu Command Explanation
Caller List...
The Caller List will be displayed.
Help
Calling Online Help.
Properties
Configures the Caller List.
Click on but-
ton “Caller
List”
The Caller List will be displayed.
Status Explanation
Call accepted
You picked up the call.
Call not answered
You did not pick up the call. The call was terminated
before it was forwarded.
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To react to an entry, highlight this entry and then click on a button.
Configure Caller List
The following describes how to configure the Caller List.
Call forwarded /
accepted
The call has been forwarded.
Button Function
Dial
The number selected will be called.
E-Mail
A new e-mail message containing information of the call (name of the
person called, number, time of the call) will be created.
Ringing
You can assign a phone number to the number of a caller (see also
chapter 8.4.7.1,
Number Dependent Ringing Sounds
, page 135).
Delete
The highlighted entry will be deleted.
To
Phonebook..
.
The selected list entry is provided for editing in the “Phonebook Entry”
window. Click on “Add” and confirm the message which follows by
clicking on “OK” in order to add the entry to the Phonebook.
Clear list
The entire list will be deleted.
Show
Contact
You can show an Outlook Contact or create a new one. For further infor-
mation please refer to chapter 6.2.7,
Displaying and creating Outlook
Contacts from lists
, page 54.
Status Explanation
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This is how you define the length of the Caller List
햲
Click with the right mouse button on the “Caller List” button.
The shortcut menu will appear.
햳 Click on “Properties”.
The "Properties of…" window will appear.
햴 Enter the maximum number of entries to be included in the Caller List in the
field “Maximum length” located under “Caller List”.
If this length limitation is exceeded, the oldest entry in the list will be deleted.
햵 Click on “OK”.
7.4.15 Forwarding
Incoming calls can be redirected specifically to another subscriber using the
“Redirection” button.
You can indicate when the forwarding should take place:
Call Forwarding (directly) Unconditional
Configuring the
Caller List
Fig. 19 List Properties
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Call Forwarding No Reply
Call Forwarding Busy
All three types of forwarding can be enabled simultaneously. The appropriate
forwarding will be automatically used in each case.
If you define unconditional forwarding for your calls, a note will appear in
the display which includes the forwarding target, and the “Forwarding”
button on the default user interface will glow green. If you click on the
“Forwarding” button again, the direct forwarding will be switched off and
the “Forwarding” button will stop glowing.
If the information entered for the forwarding destination is not precise
enough (the number/URI is missing, for example), LANCOM Advanced VoIP
Client will inform you of this if you activate the “Forwarding” button and will
open the dialog for configuration of the forwarding.
The Shortcut Menu for the “Forwarding” Button
If you click with the right mouse button on the “Forwarding” button, the
shortcut menu will appear.
For detailed information on how to configure Forwarding, please see
Chapter 8.2,
Forwardings
, page 122.
If a connection subject to costs is set up for the Call Forwarding, then these
costs will be charged to you.
7.4.16 Call Swap
„Call Swap" allows you to switch between different lines. To swap a call, click
directly on the line with the call you want to activate. For further information
please refer to
This is how you switch between lines (Call Swap)
,page80.
Menu Command Explanation
Enable Call
Forwarding
Unconditional
Activate / Deactivate Call Forwarding Unconditional.
For further information please refer to
This is how you redirect
calls
, page 123.
Help
Calling Online Help.
Properties
Configure Redirections.
Click on but-
ton “Forwar-
ding”
Activates Unconditional Call Forwarding.
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7.4.17 Hold
The “Hold” button is used to put the currently active call on hold. (see
chapter 1.6,
Connection on Hold
, page 8). To re-activate the connection,
click once again on the “Hold” button.
7.4.18 Call Transfer
The “Call Transfer” button can be used to connect the currently active call to
a call which is on hold (see chapter 5.9,
How do I connect two subscribers to
one another?
,page38).
Here you must differentiate between two situations:
If you only have one connection on hold, both callers will be connected
directly to each other.
If you have several connections on hold, a select list will appear from
which you can choose the line to be connected.
After the subscribers have been connected, both of your lines will
automatically become inactive.
This is how you transfer calls
You are currently talking to a caller and you have at least one other connection
on hold.
햲 Click on the button “Call transfer”.
햳 If you have several connections on hold, select now the line to be transferred.
The two subscribers are connected to one another and both of your lines
become inactive.
When you directly connect subscribers, you may still charged, even though
you are no longer involved in their telephone call. This will only occur if you
set up one or both of the connections. If, for example, Subscriber A called
you and you called Subscriber B to inquire about something, you will only be
charged for the connection to Subscriber B. No costs will be charged if you
are called by both Subscriber A and Subscriber B. However, if you have called
both subscribers, you will be charged for both connections.
The Shortcut Menu for the “Call Transfer” Button
If you click with the right mouse button on the “Call Transfer” button, the
shortcut menu will appear.
Connecting
Subscribers
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7.4.19 Blind Call Transfer
You can also transfer a call before the second connection has been made.
This is how you make a blind call transfer
You are actively telephoning with a conversation partner.
햲 If you have assigned a destination subscriber to a Speed Dial, and you would
like to transfer this call to this subscriber, just use Drag & Drop to drag the Line
button onto the Speed Dial.
Or
햲 Click on the button “Call Swap” or on a free Line button.
The new line will be activated and the first call will be put on hold.
햳 Enter the number of the destination to which you would like to transfer the first
call.
햴 Now, without waiting to find out whether the second connection has been
successful, you can
click on the “Call Transfer” button or
open the shortcut menu for the Line button and select “Call / Transfer”.
The call that was received will now be shown in your display together with “Call
Transfer”, and the state of the line will change.
If the connection is not successfully made within 20 seconds, the call originally
received will appear as a call on hold in your LANCOM Advanced VoIP Client.
You can either pick up this call or, if necessary, transfer it to another number.
Menu Com-
mand
Explanation
Transfer /
Call Transfer
Connects two subscribers to one another.
The active call is transferred to the call on hold. Both of your lines will
become inactive.
If you only have one connection on hold, both callers will be directly
connected. If you have several connections on hold, a select list will
appear. Click on the line to be connected to the active line.
Transfer to
Transfers the currently active line to one of the lines on hold. This option is
only available if at least one line is on hold.
Help
Calling Online Help.
Click on
button
“Call trans-
fer”
Transfers the currently active line to a line with a call on hold.
Connecting
Subscribers
without an
Inquiry Call
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If calls, that have been transferred to you without inquiry, should not be
forwarded, a waiting period of at least 20 seconds should be defined for this
Call Forwarding. Within this period the "Call transfer without inquiry" is then
returned and can now be transferred to another colleague..
7.4.20 Conversation Recording
LANCOM Advanced VoIP Client makes it possible to record telephone
conversations. When recording conversations, you can record the entire
conversation or only individual parts of the conversation. The caller is made
aware of the recording by a beep. You can switch recording on or off a
number of times during a call. The individual parts of the conversation will be
stored together in one file - this results in only one entry per call being added
to the list of recorded conversations.
The recorded calls will be stored in your user directory (e. g. C:\Documents
and Settings\<User Name>\Application Information\LANCOM Advanced
VoIP Client\LANCOM Advanced VoIP Client\PhoneClient\Recording) as a WAV
file.
You can edit the calls in the list of recorded conversations. You have the
following options:
display the recordings and listen to them (see
Listening to and Editing
Recorded Conversations
,page114)
dial the conversation partner
send an e-mail to the call partner, with information on the call (e.g. the
date, time and number) automatically copied into the e-mail
export the recording (
This is how you export recorded
conversations
,page116)
assign a ringing tone to the number of the call partner
copy the caller's number into the Phonebook
display the call partner's Outlook Contact or create a new contact
delete individual recordings or the entire list.
The “Conversation Recording” Button
During a call, you can click on the “Conversation Recording” button to record
the conversation which follows. A start signal and the animated button
signal that the conversation is being recorded. Clicking once again on the
“Conversation Recording” button will interrupt the recording.
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The Shortcut Menu for the “Conversation Recording” Button
If you click with the right mouse button on the “Conversation Recording”
button, a shortcut menu will appear:
This is how you record a telephone call
You are having a telephone conversation.
햲 Click on the button “Conversation Recording”.
Your conversation partner will hear a sound signal and the “Conversation
Recording” button blinks during the recording.
To record individual parts of the conversation, switch the recording function on
or off repeatedly during the call.
This is how you end the recording of a telephone call
햲
Click on the animated “Conversation Recording” button in order to stop or
interrupt recording; or end the call.
If you deactivate Conversation Recording, no other sound signal will be
produced.
To record individual parts of the conversation, switch the recording function on
or off repeatedly during the call.
Listening to and Editing Recorded Conversations
All of your recorded conversations will be shown in the list of recorded
conversations. This list contains all recorded conversations as well as
additional information, e.g. date and time of the call, the telephone number
of the conversation partner, and the extension used. Furthermore, an arrow
signals whether it was an outgoing call (green arrow) or an incoming call
(red arrow).
Menu Com-
mand
Explanation
Recorded
Calls…
The list of the recorded conversations will be displayed.
Help
Calling Online Help.
Click on
button
“Conversa-
tion Recor-
ding”
The recording of the current conversation is switched on or off.
Record
Conversation
Ending
Conversation
Recording
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You can call the conversation partner again, write him an e-mail, assign a
special ringing sound to his phone number or add his number to your
Phonebook.
Playing a recording in a conversation
You can play a recorded conversation to your call partner during a telephone
call.
This is how you play a recorded conversation in an active phone call
햲
Click on the "Record" key with the right mouse button during a phone call, and
then select the option "Recorded Conversations" in the shortcut menu.
Or
햲 Click during a phone call on the symbol for calling the Recording List.
햳 Click on the recording you want to play, then click on "Play".
The recording will be played into the current conversation.
List of the Recorded Conversations
To react to an entry, highlight this entry and then click on a button.
Play recording
Button Function
Dial
The number selected will be called.
E-Mail
A new e-mail message containing information of the call (name of the
person called, number, time of the call) will be created.
Ringing...
You can assign a ringing tone to the caller's number (see also chapter
8.4.7.1,
Number Dependent Ringing Sounds
, page 135).
Play
The highlighted entry will be played. If you select this option during a call,
your conversation partner can listen to the recording too.
Stop
The output of the highlighted section will be stopped.
Delete
The highlighted entry will be deleted.
To
Phonebook..
.
The selected list entry is provided for editing in the “Add Entry” window.
Click on “Add” and confirm the message which follows by clicking on
“OK” in order to add the entry to your Personal Phonebook.
Clear list
The entire list will be deleted.
Export...
The highlighted entry will be saved as a WAV file (see
This is how you
export recorded conversations
, page 116).
Show
Contact
You can show an Outlook Contact or create a new one. For further infor-
mation please refer to chapter 6.2.7,
Displaying and creating Outlook
Contacts from lists
, page 54.
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This is how you display the list of recorded conversations
햲
Go to the menu bar and click on “Lists” and select the option “Recorded
Conversations…”.
or
햲 Click with the right mouse button “Conversation Recording”.
햳 In the shortcut menu, click on the option “Recorded Conversations…”.
A list of the recorded conversations will be displayed.
Fig. 20 A List of the Recorded Conversations
This is how you play a recorded conversation
햲
Go to the menu bar and click on “Lists” and select the option “Recorded
Conversations…”.
A list of the recorded conversations will be displayed.
햳 Highlight the conversation you want.
햴 Click on "Play" to listen to the selected file. Click on "Stop" to discontinue the
output.
You will now hear the conversation via your PC’s speakers or in the handset.
This is how you export recorded conversations
햲
Go to the menu bar and click on “Lists” and select the option “Recorded
Conversations…”.
A list of the recorded conversations will be displayed.
View Recorded
Conversations
Displaying the
List of
Recordings
Export
Recordings
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햳 Click on the “Export...” button.
The Export Recorded Conversations wizard will appear.
햴 Click on “Next >”. A list of the recorded conversations will appear. This contains
all recorded conversations. As default, all recordings are highlighted for export.
햵 In the first column, deactivate as necessary any recordings that you don't want
to export.
햶 Click on ”Next >”.
햷 Select the directory into which the recording should be exported.
You can also say here whether an existing file should be overwritten, or
whether this recording should not be exported.
햸 The recordings will be saved as WAV files. In the process, the name of an
exported file will be created as follows:
<Direction of the call>#
A differentiation is made between outgoing calls (OUT) and incoming calls
(IN).
<Number of the user>#
This is the called extension (IN), or the extension from which the call was
started (OUT).
<Name of the conversation partner>#
The name can only be given if the number has been assigned to a name.
<Number of the conversation partner>#
Will be displayed if one exists.
<Date of the call>#
Date in the format <yyyymmdd>
<Time of the call>
Time in the format <hhmmss>
Example:
The name
Out#123#Schulz, Eva#0012345678#20050217#155844.wav
means that an outgoing call from the number "123" to Eva Schulz with the
number "0112345678" was recorded on February 17, 2005 at 15:58:44.
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LANCOM Advanced VoIP Client Configuration
8 LANCOM Advanced VoIP Client
Configuration
This chapter describes how to change LANCOM Advanced VoIP Client
behavior and settings.
In the menu bar or in the shortcut menu click on “Settings”.
Fig. 1 Settings
Menu Item Explanation
Disable Secondary
Call
This function is used to avoid the signaling of other calls
during a telephone conversation. For further information
please refer to chapter 7.4.6,
Disable Secondary
Call
, page 79.
Hide Number/URI
If Hide Number is activated, your external conversation
partner will not receive your number on his display. For
further information please refer to chapter 7.4.7,
Hide
Number
, page 79.
Mute Speakers
You can switch the speaker on or off during a call. For
further information please refer to chapter 8.1.2,
Mute
Speakers
, page 121.
Mute Microphone
You can switch the microphone on or off during a call. For
further information please refer to chapter 8.1.3,
Mute
Microphone
, page 122.
Adjust Volume…
A slider for adjusting the volume will appear. For further
information please refer to chapter 8.1.1,
Adjust
Volume
, page 120.
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8.1 Speaker and Microphone
You can switch the speaker and the microphone on or off and you can also
regulate the volume.
Please note that you must start the Sound Wizard after installation in order
to optimize the voice quality.
8.1.1 Adjust Volume
You can adjust the volume of the speakers at any time, even during a call. In
general, the output that you currently hear is adjusted. This means, for
example, that if there is an incoming call for you, you adjust the volume of
the ringing; if you are having a conversation and are using the handset, this
volume will be adjusted.
This is how you adjust the volume
You have several options:
Configure Call
Forwarding…
Configure Call Forwarding Unconditional, Call Forwarding
No Reply and Call Forwarding Busy here.
Enable Call
Forwarding
Unconditional
Immediate Redirection is switched on or off here. For
further information please refer to chapter 5.13,
How do I
forward a call?
, page 43.
Sound Wizard...
Here you can optimize the settings of your telephone termi-
nal (LANCOM VoIP USB Handset or LANCOM VoIP Client
Headset). For further information please refer to
chapter 8.3,
Sound Wizard
, page 124.
User Profile…
Here you will find all other settings, which can be assigned
to a user. For further information please refer to
chapter 8.4,
User Profile..., page 125.
SIP Accounts / Audio
You will find all settings for your SIP accounts here, and
also the audio settings. Further information about the
audio settings can be found under
SIP Account /
Audio
, page 140.
You will find information for setting up the SIP Options
under
Configuration of a SIP account
, page 154
Menu Item Explanation
Adjust Volume
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햲 Use the slider on the interface (Skin).
or
햲 Go to the menu bar and click on “Settings | Adjust Volume…”.
or
햲 Click with the right mouse button the loudspeaker symbol on the toolbar.
The shortcut menu will appear.
햳 Click on “Adjust Volume…”.
or
햲 Click with the right mouse button on the LANCOM
Advanced VoIP Client user interface.
The shortcut menu will appear.
햳 Click on “Settings | Adjust Volume…”.
The following window appears: "Volume".
햴 You can change the volume of the speakers by moving the
slider.
The changes go into effect immediately.
햵 Click on ”Close” to close the window.
To adjust the microphone volume during a call, open in
Windows the volume mixer (Settings | Control Panel | Sounds and
Multimedia) and adjust the volume there.
If you have configured different audio equipment for the call and for the
ringing sounds, only the settings for the call are affected by this adjustment.
8.1.2 Mute Speakers
This function switches the speakers on or off.
If the speaker is set to mute (indicated by the grayed-out loudspeaker symbol
on the LANCOM Advanced VoIP Client Skin or by the check mark √ in the
menu), you can no longer hear your conversation partner.
This is how you mute the speaker
You have several options:
햲 Click on the loudspeaker symbol on the LANCOM Advanced VoIP Client Skin.
or
Mute Speakers
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햲 Click on “Settings | Mute speakers”.
or
햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user
interface.
The shortcut menu will appear.
햳 Click on “Settings | Mute speakers”.
Call this function again if you would like to hear your conversation partner again. The
check mark and the cross will disappear.
8.1.3 Mute Microphone
This function switches the microphone on or off.
If the microphone is set to mute (indicated by the grayed-out microphone
symbol on the LANCOM Advanced VoIP Client Skin or by the check mark √ in
the menu), your conversation partner can no longer hear you.
This is how you mute the microphone
You have several options:
햲 Click on on the Microphone symbol in the LANCOM Advanced VoIP Client
display.
or
햲 Go to the menu bar and click on “Settings | Mute microphone”.
or
햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user
interface.
The shortcut menu will appear.
햳 Click on “Settings | Mute microphone”.
Call this function again if you would like to speak to your conversation partner again.
The check mark and the cross will disappear.
8.2 Forwardings
Incoming calls can be redirected specifically to another number/URI using the
“Forwarding” button.
You can indicate when the forwarding should take place:
Mute Microphone
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Call Forwarding (directly) Unconditional
Call Forwarding Unconditional redirects any call directly to the specified
destination.
Call Forwarding No Reply
Call Forwarding No Reply redirects calls delayed, i.e. after you have
allowed the telephone on your desk to ring for a certain period of time.
Call Forwarding Busy.
This forwarding helps you to define whether telephone calls should be
forwarded if your line is busy (i.e. you are on the telephone).
All three types of forwarding can be enabled simultaneously. The appropriate
forwarding will be automatically used in each case.
This is how you redirect calls
햲
Open the Properties dialog, e.g. in the menu "Settings | Configure
Forwarding...“.
햳 To activate unconditional forwarding, select the "Forward all calls immediately"
checkbox and specify the destination. This is the equivalent of activating the
“Forwarding” button on the user interface.
Forward Calls
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The Call Forwarding destination can be
entered directly
or
you can select it from the Phonebook.
or
햴 Select the "Forward calls if line is busy" checkbox to activate a delayed
forwarding (Call Forwarding No Reply), and specify the destination.
or
햵 Activate the "Delayed forwarding if line is idle" checkbox in order to forward
calls if you do not pick up the incoming call within this time period. Enter the
time period and the destination.
Both types of Call Forwarding (No Reply or if the line is busy) can be active at the
same time. When a call is received, LANCOM Advanced VoIP Client automatically
recognizes whether the line is free or busy and it applies the appropriate type of Call
Forwarding. However, one requirement for Call Forwarding Busy is that the function
“Disable Secondary Call” is activated or all of your lines must be busy.
If a connection subject to costs is set up for the Call Forwarding, then these
costs will be charged to you.
8.3 Sound Wizard
This function is used to call the Sound Wizard. The Sound Wizard makes
certain that LANCOM Advanced VoIP Client is optimally adjusted to the
audio equipment in order to guarantee the best possible speech quality. The
Sound Wizard will be started automatically. Follow the instructions of the
Sound Wizard to optimize the voice quality. If you would like to use other
audio equipment, call the Sound Wizard again in order to adjust the new
audio equipment.
This is how you start the Sound Wizard
햲
Go to the menu bar and click on “Settings | Sound Wizard…”.
The Sound Wizard will appear.
햳 Please follow these instructions.
Click on ”Next >”.
Sound Wizard
Starting
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햴 Voice (Handset / Headset)
Select the audio device for the voice from the drop-down list. Use a "Direct
Sound" device.
Play the test announcement and adjust the volume using the slider.
Click on ”Next >”.
햵 Connection for hook off function
Select the device here that should signal hook on or hook off.
Click on ”Next >”.
햶 Microphone Adjustment
Lift the handset or put on the headset.
Click on ”Next >”.
햷 Microphone Adjustment
Speak a text in normal telephoning volume until the progress display has
reached the end.
The Sound Wizard calibrates the microphone according to your speech. If an
error occurs while recording, e.g. if you see no display of the voice volume,
return to the previous page and select a different device.
Click on ”Next >”.
햸 Ringing
Select the audio device for the ringing sounds from the drop-down list.
Play the test announcement and adjust the volume using the slider.
Click on ”Next >”.
햹 Click “Finish”.
The Sound Wizard is ended, and your changes will take effect immediately.
The volume can be adjusted directly from the interface - even during a call -
(see chapter 8.1.1,
Adjust Volume
,page120).
8.4 User Profile...
The User Profile contains user-specific information, such as the assignment
of numbers to lines, the assignment of Speed Dials, and much more.
This is how you display your User Profile
You have several options:
햲 Go to the menu bar and click on "Settings | User Profile…".
or
Show User
Profile
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햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user
interface.
The shortcut menu will appear.
햳 Go to the menu bar and click on "Settings | User Profile…".
The "Properties of…" window will appear. It contains several tabs with your
settings.
8.4.1 General
The basic telephoning behavior of LANCOM Advanced VoIP Client is defined
on this tab.
Fig. 2 General Settings
Switches
Under Switches, you can define the basic behavior of your LANCOM
Advanced VoIP Client:
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Hide Number/URI
Activate this option in order not to signal your own telephone number
when making outgoing external calls.
Enabling this option is the equivalent of clicking on the “Hide Number”
button. For further information please refer to chapter 7.4.7,
Hide
Number
, page 79.
Disable Secondary Call
If you activate this option, no other calls will be displayed while you are
on the telephone. A subscriber trying to call you will hear the busy sig-
nal or his call will be forwarded depending on your setting for
Call For-
warding if busy
. For further information please refer to chapter 7.4.15,
Forwarding
,page109.
Enabling this option is the equivalent of clicking on the “Disable
Secondary Call” button. For further information please refer to
chapter 7.4.6,
Disable Secondary Call
,page79.
Connect by going on hook
If this option is activated, you can automatically connect to calls to one
another by going on hook:
This requires that you have two calls. If the call you have initiated is
active, you can connect the two callers to one another by simply pla-
cing the handset on hook. You can activate this property “Transfer on
Hookon”. If you did not initiate the active call (i.e. you received the
call), the connection will be terminated by hook on. The second call will
remain on hold.
Example:
Subscriber A is called by C. Then subscriber A begins a second call
on another line to subscriber B (e.g. for an Inquiry Call). If A goes
on hook, subscribers B and C are then connected to one another.
You must place the handset on hook. If you click on the LANCOM Advanced
VoIP Client interface to end the connection, the two lines will not be
connected to one another.
If this option is not activated, the active call will be ended and the other one
will be kept on hold.
LANCOM Advanced VoIP Client Window
These settings only affect the behavior of the LANCOM Advanced VoIP Client
window.
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Call notification with tray icon
In this case, a call is indicated by an information balloon, i.e. the active
window does not change. You can then pick up the call by lifting the
handset or by double-clicking on the tray icon.
Always on top
If this option is activated, the LANCOM Advanced VoIP Client window
will always be shown on top.
Pop up on ringing
Activate this option in order have the LANCOM Advanced VoIP Client
window pop up and be immediately ready for entries when a call is
received.
Pop up when in a call
If you activate this option, the LANCOM Advanced VoIP Client window
will appear in the foreground if you lift the handset.
Minimize after call
If this option is activated, the LANCOM Advanced VoIP Client window
will be closed automatically after all calls have been completed, and
will be shown as a tray icon.
Minimize to tray icon
Activate this option in order to display LANCOM Advanced VoIP Client
as a symbol (Tray Icon) only in its minimized state. Otherwise LANCOM
Advanced VoIP Client will be shown as a Tray Icon and as a button in
the taskbar.
8.4.2 Lists
This tab is used to configure the Caller List and the behavior of Redial.
All of your incoming calls, including information about how the call was
handled, are saved in the Caller List. The Redial List contains information
about your most recent calls or connection attempts. Furthermore, you can
also define the behavior of Automatic Redial here.
Configure Caller List and Redial
Here you define how many entries may be contained in your Caller List and in
your Redial list, in addition to setting the Redial mode.
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This is how you define the properties of the Caller List and Redial
햲
Enter the maximum number of entries to be included in the Caller List in the
field “Maximum length” located under “Caller List”.
If this length limitation is exceeded, the oldest entry in the list will be deleted.
햳 Enter the maximum number of entries to be included in the Redial List in the
field “Maximum length” located under “Redial List”.
햴 Select the check box “Dial immediately” if the number or subscriber selected
should be dialed immediately.
If this option is deactivated, you can still change the telephone number before
the actual dialing procedure takes place.
햵 Under “Automatic Redial”, activate the option “Always use automatic redial”, if
you would like to directly initiate the Automatic Redial of the last number using
the Redial button.
햶 If this option is deactivated, only a single Redial of the number dialed last will
be started.
햷 Click on “OK”.
Configure Caller
List and Redial
Fig. 3 List Settings
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8.4.3 Speed Dials
This tab is used to configure all your Speed Dials.
This is how you define the properties of Speed Dials
햲
In the first field, you define the maximum number of Speed Dials to be
displayed.
햳 Open the “Speed Dial” drop-down list and select the Speed Dial to be
configured.
햴 Enter the properties of this Speed Dial, such as the number, the label, an
associated picture (if the Skin allows this) and the dialing mode.
햵 Define whether
you would like to dial the number immediately. This means that with one
click on the button, the connection will be immediately initiated.
the display should be deleted before dialing. This means that only the
number configured here will be shown in the display. No code will precede
the number.
Configuring a
Speed Dial
Fig. 4 Configuration of the Speed Dial
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You can directly configure all of the Speed Dials you use, one after another. For
further information please refer to chapter 7.4.10,
Speed dial
,page96.
Only those buttons, which have been defined according to the Skin definition
(e.g. Buttons 1-5 and Button 7), will be shown on the Skin.
8.4.4 Shortcut Buttons
This tab is used to configure your Shortcuts.
Shortcuts are used to create links to frequently used programs and web
pages. This allows you to call, for example, an Internet search machine or
start a customer database with just one click on the button.
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This is how you link a program or an Internet address to a Shortcut
button
햲
In the first field, you define the maximum number of Shortcut buttons to be
displayed.
햳 Open the “Shortcut” drop-down list and select the Shortcut button to be
configured.
햴 Then enter all of the necessary parameters, such as the command line, the
working directory and the label of the button.
For further information please refer to chapter 7.4.11,
The Shortcut Button
,page98.
Only those buttons, which have been defined according to the Skin definition
(e.g. Buttons 1-5 and Button 7), will be shown on the Skin.
Assigning a
Shortcut
Fig. 5 Shortcut Properties
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8.4.5 Line Buttons
This tab is used to configure your Lines.
This is how you define the properties of the Line buttons
햲
In the first field, you define the maximum number of Line buttons to be
displayed.
햳 Open the “Line” drop-down list and select the Line to be configured.
햴 Then enter the properties of the Line button, such as the label, the associated
incoming and outgoing numbers and if necessary a wrap-up time.
For further information please refer to chapter 7.4.8,
Line button
,page80.
Only those buttons, which have been defined according to the Skin definition
(e.g. Buttons 1-5 and Button 7), will be shown on the Skin.
Configuring a
Line Button
Fig. 6 Line Button Properties
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8.4.6 Skin
On this tab you can load another Skin.
This is how you load another Skin
햲
Select the Skin you want from the “Skin” drop-down list.
햳 Click on “OK”.
If you have loaded a Skin, which has fewer Line buttons than your previous
Skin, your Line configuration will remain the same. All Lines which are not
visible on the current Skin are assigned to the first available Line button, so
that none of your calls will be lost. If you later use a Skin with more available
Line buttons, then the old line configuration will be used again.
Load Skin
Fig. 7 Skin Properties
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8.4.7 Ringing
You can define the telephone ring for calls on the “Ringing” tab.
It is now possible to select ringing tones which are dependent on the caller
or on the extension dialed (see chapter 8.4.7.1,
Number Dependent Ringing
Sounds
). Otherwise you can only configure a signaling via the interface (see
chapter K,
Silent “Ringing”
). The call waiting tone for the secondary call can
be switched off (see chapter K,
Secondary Call Signaling Only Visually
).
You can use any type of files that are supported by Windows Media Player
(e.g. WAV, MP3, WMA) as a ringing signal or record new ringing sounds
using LANCOM Advanced VoIP Client.
8.4.7.1 Number Dependent Ringing Sounds
Depending on the number of the caller, LANCOM Advanced VoIP Client can
select different ringing sounds. Alternatively you can also enter your
extension here. In this case it will ring differently depending on the extension
called.
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This is how you define different ringing sounds
햲
Go to the menu bar and click on "Settings | User Profile…".
The “Properties of…” page opens.
햳 Select the “Ringing” tab.
햴 On this tab you will find all numbers or number masks with the ringing sounds
assigned to them. You can change or delete the existing entries or add new
entries.
Configuring
ringing sounds
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햵 Click on "Add..." to define a special ringing sound.
햶 Define the name and number of the caller.
You can use the dummies "*" for more than one character, "?" for exactly one
character.
The ringing sound selected is always the one providing the best possible match.
햷 Define the ringing sound. To do this select a file from the drop-down list, look
for a sound or record a sound here.
햸 Define the interval between the two rings.
햹 Define the volume of the ringing sound.
햺 If you would like to apply this volume to all ringing sounds, activate the option
“Apply volume to all ringing sounds”.
햻 Click on “OK”.
Return to the "Ringing" tab.
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햽 Define whether you would like to hear a call waiting tone in the handset when
a second call is received.
If the checkbox is not activated, a secondary call will only be signaled on the PC
interface (silent secondary call signaling).
햾 Click on “OK”.
Secondary Call Signaling Only Visually
You can indicate whether a secondary call is only signaled optically (on the
LANCOM Advanced VoIP Client Skin) or whether a call waiting tone should
be audible in the handset. In the default setting the call waiting tone is on.
To do this, open the "Ringing" tab and deactivate the option "Call Waiting
for Secondary Calls" (see
This is how you define different ringing
sounds
,page136).
Silent “Ringing”
If you do not wish to have any acoustic signal when a call is received, select
from the drop-down list "Ringing sound" the option “no sound” for this
number (see
This is how you define different ringing sounds
, page 136).
LANCOM Advanced VoIP Client will then signal an incoming call via the
interface, e.g. animation of the line or – if it has been configured in the user
settings – by a LANCOM Advanced VoIP Client window in the foreground or
an information balloon.
8.4.8 Keyboard
The “Keyboard” tab will help you to define individual Hotkeys for the most
important LANCOM Advanced VoIP Client functions.
Bring LANCOM Advanced VoIP Client to Foreground
Hook off / hook on
Numbers 0-9, hash button, star, backspace
Redial, Hold, Phonebook, Call Swap, Call Transfer
Minimize window
Dial highlighted number
Personal Phonebook
Quieter, Louder
All Speed Dials
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These Hotkeys will then be valid for all programs. For example, if you define
the F5 key as a Hotkey for a LANCOM Advanced VoIP Client function, the
standard Windows function “Refresh” (e.g. for the view) will no longer work;
the corresponding LANCOM Advanced VoIP Client function will be called
instead. If you would like to restore the original function, just delete the
Hotkey defined for LANCOM Advanced VoIP Client.
This is how you define a Hotkey
햲
Go to the menu bar and click on "Settings | User Profile…".
The “Properties of…” page opens.
햳 Select the “Keyboard” tab.
햴 From the dropdown list select a function.
If one Hotkey has already been assigned, this will be indicated in the field
“Hotkey”.
햵 Click on the field “New Hotkey”.
You can now enter a Hotkey by pressing the key sequence.
Behavior of
Return Key and
Num Key
Fig. 8 Hotkey Definition
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햶 Click on “Assign” to assign the Hotkey you have chosen.
LANCOM Advanced VoIP Client will now check whether the Hotkey you have
chosen has already been assigned elsewhere. If it has, you will receive a
message.
You must then repeat step 4.
햷 If you activate "Accept calls with 'Return'", you can pick up the call by pressing
the 'Return' button. If you are telephoning with a headset, this will be
activated. If you are telephoning with a handset, handsfree telephoning will be
activated - if it is available. Otherwise only the speakers will be activated.
햸 If you activate "Switch on Num key when LANCOM Advanced VoIP Client
window is active", you can immediately enter the number using the numeric
keypad in the case of an activated LANCOM Advanced VoIP Client window. If
this checkbox is not activated, you can still enter a number after pressing the
Num key, even if the LANCOM Advanced VoIP Client window is not active. The
LANCOM Advanced VoIP Client window will open with the entered number in
the display.
햹 Click on “OK”.
This is how you delete a Hotkey
햲
If you would like to delete a Hotkey, select the associated function from the
drop-down list.
햳 The assigned Hotkey will be shown under “Hotkey”.
햴 Click on “Remove” to delete the entered Hotkey.
햵 Click on “OK”.
When you delete a LANCOM Advanced VoIP Client Hotkey, the original
Windows Hotkey function is restored.
8.4.9 SIP Account / Audio
Here you can define all local settings.
This includes e.g. the definition of the SIP account, or settings for the speech
quality.
This is how you define the settings for your LANCOM Advanced VoIP
Client computer
햲
Go to the menu bar and click on "Settings | SIP Accounts / Audio".
The “Properties of…” page opens.
Select the “SIP Accounts” tab
Delete Hotkey
Configure
LANCOM
Advanced VoIP
Client locally
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.
Here you will see your configured SIP accounts with the current state
(registered or not registered). You have the option of configuring further
accounts, or of deleting or changing existing accounts.
You will find detailed information for setting up a SIP account under Chapter 9.4,
Configuration of a SIP account, page 154
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햳 Switch to the “ Sound Devices/Compression” tab.
.
햴 Under "Hardware", select the sound device to be used for voice from the
"Voice" drop-down list.
햵 In the field “Hook off using”, you can enter which interface should be signaled
for handset hook on and hook off.
햶 In the field “Ringing”, you enter the output device to be used for signaling the
ringing.
You can, for example, carry out a call via a headset, which is connected to USB,
and the signaling of the ringing can still be produced via the soundcard to the
connected speakers.
햷 Define here whether the local echo cancellation should be activated. (Default
setting: on) Only deactivate echo cancellation if it interferes with the computer
capacity of your PC.
Fig. 9 Local Settings for the Sound Devices for LANCOM Advanced
VoIP Client
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햸 When you switch on the option “Also signal incoming call using internal PC
speaker”, a signal will also be produced over the PC speakers, in addition to the
telephone ring for incoming calls which is played using the soundcard.
This is particularly helpful if you use a LANCOM VoIP Client Headset but you do
not constantly wear it.
햹 Under „Voice Compression“, you can select the compression type. If you use
compression, the amount of data to be transmitted is reduced - however, this
can lead to lesser quality. The following voice compression settings are
available:
Never: No compression will be used.
Always (Home Office): Compression is always used.
Prefer uncompressed (Default): No compression, if possible. Compression is
only used, if the opposite terminal supports compressed calls only, or if the
caller prefers compression.
Prefer compressed (Low bandwidth): Compression is used, if possible.
Compression is not used, if the opposite terminal supports uncompressed
calls only, or if the caller prefers no compression.
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햺 Move to the „Location“ tab.
햻 Enter the codes and prefixes for your location. These are necessary for a correct
telephone number resolution for your Outlook contacts, for example.
햽 Define a public line access, if necessary. This is only required in certain
scenarios, such as in connection with a VoIP gateway.
햾 Click on “OK”.
If a sound device for voice was selected that is not supported by LANCOM
Advanced VoIP Client, the Sound Wizard will automatically start as soon as
the dialog "LANCOM Advanced VoIP Client - Sound Devices" is closed by
clicking on "OK".
We recommend running the Sound Wizard in order to guarantee the optimal
configuration of the audio equipment.
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8.5 Call from the command line
You can also start LANCOM Advanced VoIP Client from the command line. In
this case you can use the following parameter to start LANCOM Advanced
VoIP Client minimized.
Example:
LANCOM Advanced VoIP Client.exe -M
If LANCOM Advanced VoIP Client has already been started, any additional
calls will be ignored.
Parameters Explanation
-M
or
-m
Minimize to tray icon
Activate this option in order to display LANCOM Advanced
VoIP Client in the taskbar as a symbol (Tray Icon) only in its
minimized state. Otherwise LANCOM Advanced VoIP Client
will be shown as a Tray Icon and as a button in the taskbar.
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9 Installing and Uninstalling LANCOM
Advanced VoIP Client
This chapter describes how to both install and uninstall LANCOM Advanced
VoIP Client and the corresponding output devices (LANCOM VoIP USB
Handset or LANCOM VoIP Client Headset).
After the installation has been successfully completed, you will find a link to
LANCOM Advanced VoIP Client on your desktop, LANCOM Advanced VoIP
Client in the Windows Start menu, and in the Windows StartUp menu.
9.1 Requirements
LANCOM Advanced VoIP Client
Your PC must fulfill certain requirements in order for you to be able to use
LANCOM Advanced VoIP Client:
Intel Pentium III 700 MHz processor or higher
512 MB RAM
at least 25 MB of free disk space
A graphics adapter with a minimum resolution of 800 x 600 pixels and
with at least 15 bit color depth (32767 colors)
DirectX 8
a full duplex capable sound card with one of the following sound
devices connected: LANCOM VoIP USB Handset, LANCOM VoIP Client
Headset, headset from another manufacturer
Network Adapter
Operating system: Windows 2000, Windows XP Professional or
Windows Vista with installed TCP/IP protocol (for data transfer)
SIP provider
In order to telephone with LANCOM Advanced VoIP Client, you need a SIP
account with a VoIP provider. Alternatively, you can also via peer-to-peer/
ENUM.
For further information please refer to
Configuration of a SIP
account
,page154.
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9.2 Preparation for Installation
The LANCOM Advanced VoIP Client installation program automatically
checks whether the installation requirements have been fulfilled. If not, a
message indicating this will be displayed and the installation will be
cancelled.
9.2.1 Install LANCOM VoIP USB Handset
Connect the USB plug on the LANCOM VoIP USB Handset to a USB port of
the PC. The handset will be recognized by the operating system and is
available in LANCOM Advanced VoIP Client as a sound device.
9.2.2 Install LANCOM VoIP Client Headset
The LANCOM VoIP Client Headset enables you to telephone comfortably and,
for example, lets you type with both hands at the same time.
Connection via USB
If a LANCOM VoIP Client Headset is connected to the PC via USB, the adapter
will be recognized by the operating system and is directly available to you in
LANCOM Advanced VoIP Client.
Connection via the soundcard
If a LANCOM VoIP Client Headset is connected via USB to the PC, after the
connection is made please start the Sound Wizard in the menu bar of
LANCOM Advanced VoIP Client under "Settings" in order to optimize the
sound quality.
The Sound Wizard can be called again when necessary. For further
information please refer to chapter 8.3,
Sound Wizard
,page124.
9.2.3 Operating the LANCOM VoIP USB Handset / LANCOM VoIP Cli-
ent Headset without Additional Speakers
If you use the LANCOM VoIP Client Headset or if you operate the LANCOM
VoIP USB Handset without additional speakers, you will not have an output
device for the ringing sounds. However, in this situation you can activate an
option to have incoming calls signaled using the internal PC speakers. You
can activate this option on the "Sound Devices" tab under the menu item
"Settings | SIP Accounts / Audio".
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9.3 LANCOM Advanced VoIP Client - Installation of the
Software
LANCOM Advanced VoIP Client is distinguished by easy and user-friendly
install and uninstall processes, which can be carried out quickly with basic
knowledge of Windows.
9.3.1 Installation
The installation is carried out with the help of the standard buttons “< Back”,
“Next >” and “Cancel”. If you would like to change entries in a previous
window, click on “< Back” until you come to the window you want, change
your entries, and then continue by clicking on “Next >”. If you would like to
stop the installation, click on “Cancel”.
For the installation of LANCOM Advanced VoIP Client using the
Windows 2000/XP Professional operating system, you will need
administrator rights on the PC.
This is how you install LANCOM Advanced VoIP Client
햲
Close Microsoft Outlook before beginning the installation.
If Outlook is not closed, it is possible that not all components will be correctly
installed.
햳 Start the installation by inserting the installation CD, or double-click in the
installation directory on the file "LANCOM Advanced VoIP
ClientEnglishUK.msi". If you carry out the installation from the CD, a start page
appears, from which you can start the installation. If you start the MSI file
directly, the installation wizard is started at once.
햴 Please follow these instruction and then click on “Next >”.
햵 License agreement:
You have several options:
Activate the checkbox “I accept the license agreement.” And click on
“Next >”.
If you do not accept the license agreement, stop the installation by clicking
on "Cancel".
햶 User Information:
Note the current information for this version.
Click on ”Next >”.
햷 Installation type:
You have several options:
Click on the option “Typical” to run the LANCOM Advanced VoIP Client
Install LANCOM
Advanced VoIP
Client
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default installation. Then click on "Next >" and proceed with step 8.
Click on the option “Custom”. With this option, you can specify the
installation directory and the components to be installed. You should only
choose this option if you are familiar with the LANCOM Advanced VoIP
Client components. Then click on "Next >" and proceed with step 7.
Click on the option "Complete". With this option, you install all available
components of LANCOM Advanced VoIP Client. Then click on "Next >" and
proceed with step 8.
햸 If you have chosen "Custom", you can now select further installation options.
For further information please refer to
User-defined Installation
,page150.
If you don't want to install LANCOM Advanced VoIP Client in the given
directory, you can change the installation directory using the "Browse" button.
You can use the "Disk space" button to find out the available memory space on
your computer. All local drives and all linked network files are taken into
account. This allows you to determine whether there is sufficient memory
available for the components you have selected.
You can restore the standard settings for the components (corresponding to
installation type "Typical") with the "Reset" button.
Click on ”Next >”.
햹 Start installation
With "< Back" you can check or correct your entries.
Click on "Install" to start the installation of LANCOM Advanced VoIP Client.
햺 After the installation has been successfully completed, this is indicated in the
installation wizard. You can then close the wizard with the "Exit" button.
9.3.2 User-defined Installation
The following functions and components can be installed in the LANCOM
Advanced VoIP Client installation:
Components:
MS Outlook AddIn
This component allows you to telephone from Outlook (see also chapter
6,
Microsoft Outlook – Telephoning with LANCOM Advanced VoIP
Client
,page45).
Lotus Notes AddIn
This component allows you to telephone from Lotus Notes.
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TAPI Service Provider
You can telephone from third party applications with TAPI (see also
App. B:,
Telephoning from Third Party Applications
,page163).
If you select the “Typical” setting during “LANCOM Advanced VoIP Client”
installation, only the component “MS Outlook AddIn” will be installed.
Functions:
Desktop link
A link is automatically created on the desktop during installation.
Add LANCOM Advanced VoIP Client to Startup group
LANCOM Advanced VoIP Client is automatically added to the Startup
group during installation, i.e. it is automatically started each time Win-
dows is started.
Quickstart documentation
A link to the abridged documentation "Quickstart"“ is created in the
Start menu during installation. This document consists of a PDF file that
you can print out for speedy reference.
If you choose "Typical" when installing LANCOM Advanced VoIP Client, all
three functions will be installed.
If you want to modify the scope of the LANCOM Advanced VoIP Client
functions later, proceed as for an update and change the settings
accordingly.
9.3.3 License Keys
Before you can use LANCOM Advanced VoIP Client, you may have to enter a
license key. Depending on the product variant, a license key may be required
(possibly after expiry of a test mode period). This will be indicated by a
corresponding message.
This is how you enter the license key
햲
In the "Help" menu, choose the option "Enter License Key".
햳 Enter your license key in the dialog field, and confirm the dialog with "OK".
Entering the
License Key
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9.3.4 Installation from the Command Line
You can also start the installation of LANCOM Advanced VoIP Client via a call
from the command line. Start the installation with the command "msiexec /
i". You can control the scope and the progress of the installation with certain
parameters.
Example 1:
You want to install LANCOM Advanced VoIP Client without additional
functions, along with the Quickstart documentation. The installation
should take place without user intervention (silent installation):
msiexec /i "LANCOM Advanced VoIP Client.msi" /qb+
ADDLOCAL="PhoneClient,Quickstart"
Example 2:
You want to install LANCOM Advanced VoIP Client with all available
functions, along with the Quickstart documentation. The user should
have the chance to alter these parameters through the installation
wizard's interface during installation:
msiexec /i "LANCOM Advanced VoIP
ClientEnglishUK.msi" ADDLOCAL="All"
You can use the following parameters:
Parameters Explanation
msiexec /i Start of installation
LancomVoIPClient-
English.msi
Name of installation file
Please check that the name of the MSI installation file is correct.
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The following table contains the features valid for ADDLOCAL:
Further information about the components/features can be found under
Chapter 9.3.2,
User-defined Installation
,page150.
9.3.5 Update
If you are using LANCOM Advanced VoIP Client in an older version, or want
to modify the scope of the installation, you can update your version.
This is how you update your LANCOM Advanced VoIP Client version
햲
If LANCOM Advanced VoIP Client is currently active, quit LANCOM Advanced
VoIP Client.
햳 Close Microsoft Outlook if necessary.
/qb+ Silent installation
The installation of LANCOM Advanced VoIP Client does not
require any user entries. If you don't use this parameter, the
installation wizard is started as for the normal installation. Each
separate step must then be confirmed with the "Next" button,
and the predefined options can be changed.
ADDLOCAL Definition of the functions
You will find the available features and components in the follo-
wing table.
/help Help function
This option displays further parameters of the Windows Installer,
which you may be able to use.
Parameters Component name
All
All available options are installed.
PhoneClient
LANCOM Advanced VoIP Client, this option MUST be specified,
unless you use the parameter "All".
ODialer
MS Outlook AddIn
NotesAccess
Lotus Notes AddIn
CLMgrTSP
TAPI Service Provider
DesktopShortcut
Desktop link
StartupShortcut
LANCOM Advanced VoIP Client added to Startup group
Quickstart
Quickstart documentation
Parameters Explanation
LANCOM
Advanced VoIP
Client Update
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햴 Start the update by inserting the installation CD, or double-click in the
installation directory on the file "LancomVoIPClientEnglishUK.msi". If you carry
out the installation from the CD, a start page appears, from which you can start
the installation. If you start the MSI file directly, the installation wizard is
started at once.
햵 Select the option “Install / Update LANCOM Advanced VoIP Client”.
The Setup will now update your LANCOM Advanced VoIP Client.
햶 Follow the familiar instructions to execute the update.
Your personal settings will remain unchanged.
9.3.6 Uninstall
The uninstall of LANCOM Advanced VoIP Client is carried out in a user-
friendly manner via the Control Panel.
How to uninstall LANCOM Advanced VoIP Client
To uninstall LANCOM Advanced VoIP Client, you will need administrator
rights on this PC .
햲
Close Microsoft Outlook if necessary.
햳 Open the Windows Control Panel ("Start | Settings | Control Panel").
햴 Double-click on “Software”.
햵 In the select list, highlight LANCOM Advanced VoIP Client and click on
“Remove”.
햶 Confirm the message asking whether you really want to uninstall LANCOM
Advanced VoIP Client with ”Yes”.
The uninstall process will be carried out automatically.
햷 Click on “OK” to close the “Program Properties” window.
9.4 Configuration of a SIP account
In order to telephone with LANCOM Advanced VoIP Client, you need a SIP
account with a VoIP provider. Alternatively, you can also via peer-to-peer/
ENUM.
In LANCOM Advanced VoIP Client, various SIP providers are pre-configured,
so that you only have to enter here the user data that you receive from your
SIP provider. You can also configure other provider data.
LANCOM
Advanced VoIP
Client Uninstall
•
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This is how you configure a SIP account
햲
In the "Settings" menu, select the option "SIP Accounts/Audio".
햳 Select the “SIP Accounts” tab. All your configured SIP accounts are listed on
this tab with their state (registered or not registered).
Set up SIP
account
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햴 To create a new account, click the "Add" button.
The dialog field "Edit SIP Account" is opened. Please note that the names given
here can vary according to the provider.
Select a pre-configured provider from the list of providers, or choose the option
"Custom" if you want to enter the details yourself.
Choose the option „Automatic“, if your system has a configured VoIP router.
LANCOM Advanced VoIP Client logs on directly to this after you have entered
your user data (see (d)), and you do not need to specify the server name.
햵 In the field "User ID", please enter your user ID. You are given this ID by your
provider, and it is the first component of your SIP-URI (e.g. "Jones" in
Jones@Lancom.com).
햶 Enter a label for the account in "Description". This entry is optional.
햷 In the lower half, you must enter your authentication data for logging on to the
SIP provider. Your provider gives you the user name and the password for the
logon.
햸 You can use the "Enable account" button to specify that this account can be
used. If this option is activated, LANCOM Advanced VoIP Client logs on to the
relevant provider with this account each time it starts.
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햹 Click on the "Details" button to configure the particulars of the provider. If you
have not selected a predefined provider from the list, you must enter this
information here. If you have selected a predefined provider, you can display
the predefined settings here. In this case, however, it is not possible to edit
them.
햺 In the fields "SIP Proxy", "Registrar" (logon server), "Realm" (domain, name
range) and STUN server, enter the corresponding information, which you have
received from your SIP provider. At least the SIP Proxy address must be
specified. These ports are preset with standard values, and need not normally
be adapted.
햻 In the field "DTMF mode", select the DTMF mode to be used. The correct mode
in the individual case depends on the provider.
햽 Confirm your entries with “OK”.
If the account is enabled, LANCOM Advanced VoIP Client logs on directly to
the relevant provider. You can also start a new logon to all enabled accounts
manually, from the menu "File | Reregister SIP Accounts".
9.4.1 Configuration of Peer-to-peer/ENUM
You can use peer-to-peer (P2P) to reach a conversation partner directly via
the Internet, without the more circuitous path through a VoIP provider or
even a telephone line. If you know the "Internet number" (SIP-URI) of the
person you wish to speak to, the connection can be established directly via
the Internet.
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ENUM stands for "TElephone NUmber Mapping", and is based on the
Internet's Domain Name System (DNS). This is a system that maps phone
numbers on a domain globally. ENUM is thus a form of "phonebook", in
which actually existing numbers are transferred to the Internet. You can
register a normal telephone number in the classic number format (according
to E.164, e.g. 49231999888) with ENUM. This number is associated with a
SIP-URI by querying ENUM. You can then be reached directly via the Internet
with a normal telephone number.
If you activate the ENUM query, LANCOM Advanced VoIP Client searches for
the dialed number in the ENUM directory, and can then forward the call
directly to the correct address. The telephone connection is established
directly between the two telephony terminals.
This is how you configure peer-to-peer/ENUM
햲
In the "Settings" menu, select the option "SIP Accounts/Audio".
햳 Select the "P2P/ENUM" tab. On this tab you can enter the necessary details for
peer-to-peer and ENUM, and activate these options.
햴 Activate the checkbox "Enable Peer-to-Peer".
Configuring
P2P/ENUM
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햵 Enter your SIP-URI (e.g. Jones@Lancom.com) in the fields "Own Number (URI)".
햶 If necessary, enter the STUN server and the corresponding port.
It is only necessary to give a STUN server if a firewall has to be bypassed.
햷 If you want to use ENUM, activate the checkbox "Enable ENUM".
If peer-to-peer and ENUM are enabled, an attempt is made to associate a
number to a SIP-URI. If this association is not possible, the call is set up via
one of your configured SIP accounts.
If the association with a SIP-URI is successful, or if a SIP-URI was used
instead of a "classic" call number, the call is set up via a SIP account with a
matching realm (usually the same provider) if possible. A precondition for
this is that you have used the option "Automatic" in the line configuration for
outgoing calls.
If you have configured a specific SIP account on the line for outgoing calls,
the defined account is always used.
Selection of a provider (SIP account)
If you have more than one SIP account, the SIP account for outgoing calls is
selected according to your line configuration and ENUM and peer-to-peer
configuration, by the following criteria:
A) Peer-to-peer and ENUM are enabled:
Line for outgoing calls configured to "Automatic"
A1) Input of a number (canonical or non-canonical)
ENUM resolution to URI successful? > continue with A2) "Input of a
URI"
ENUM resolution not successful? > number is dialed via any (the first)
registered account. If no account is registered, the number is not
dialed, and there is a corresponding error message.
A2) Input of a URI
There is a registered account with matching realm? > Dial via matching
account
There is no registered account with matching realm? > Direct
connection setup via proxy of the realm included in the URI.
Line for outgoing calls configured to the peer-to-peer number/URI
A3) Input of a number (regardless of whether canonical or not)
ENUM resolution to URI successful? > continue with A4) "Input of a
URI"
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ENUM resolution not successful? > Call is not set up, corresponding
error message
A4) Input of a URI
> Direct connection setup via proxy of the realm included in the URI.
Line for outgoing calls configured to URI of an account
A5) Input of a number (regardless of whether canonical or not)
> Number is dialed via this account. If the account is not registered, the
number is not dialed, and there is a corresponding error message.
A6) Input of a URI
> Dialing via this account. If the account is not registered, the number is not
dialed, and there is a corresponding error message.
B) Peer-to-peer is enabled, ENUM not:
LANCOM Advanced VoIP Client behaves exactly as in A), as if the ENUM
resolution was not successful.
C) Peer-to-peer is not enabled (so no ENUM either):
Line for outgoing calls configured to "Automatic"
C1) Input of a number (regardless of whether canonical or not)
> number is dialed via any (the first) registered account. If no account is
registered, the number is not dialed, and there is a corresponding error
message.
C2) Input of a URI
There is a registered account with matching realm? > Dial via matching
account
There is no registered account with matching realm? > URI is dialed via
any (the first) registered account. If no account is registered, there is no
dialing; there is a corresponding error message.
Line for outgoing calls configured to URI of an account
C3) Input of a number (regardless of whether canonical or not)
> Number is dialed via this account. If the account is not registered, the
number is not dialed, and there is an appropriate error message.
C4) Input of a URI
> Dialing via this account. If the account is not registered, the URI is not
dialed, and there is an appropriate error message.
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Symbols on the Taskbar and in the Tray
App. A: Symbols on the Taskbar and in the Tray
Certain states and processes for LANCOM Advanced VoIP Client are signaled
on the Windows taskbar or in the tray. You will find an overview here of the
symbols used, and their significance.
The display of certain symbols (e.g. the behavior after the LANCOM Advanced
VoIP Client window is minimized) can be adjusted in the user settings.
Example:
Taskbar:
LANCOM Advanced VoIP Client is started, or the LANCOM Advanced VoIP
Client window is opened (depending on the setting).
Tray:
LANCOM Advanced VoIP Client is logged on.
Sym-
bol
Occurring
in...
Meaning Explanation
Tray LANCOM Advanced
VoIP Client is active
LANCOM Advanced VoIP Client is started
and at least one SIP account is activated/
registered. You can make phone calls
and you can be called.
Tray The handset is off
hook
You are speaking or can dial a number
Tray LANCOM Advanced
VoIP Client is logged
off
LANCOM Advanced VoIP Client is started
and there is no SIP account activated/
registered. You cannot telephone and
cannot be called.
Tray CallList You have a new call.
Tray You are being called You can now lift the receiver and speak
to the caller. (Only if "Call notification
with tray icon" is active in the user
profile.)
Taskbar LANCOM Advanced
VoIP Client is logged
on
LANCOM Advanced VoIP Client is logged
on, or the LANCOM Advanced VoIP
Client window is opened (depending on
the setting).
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Symbols on the Taskbar and in the Tray
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LANCOM Advanced VoIP Client
Telephoning from Third Party Applications
App. B: Telephoning from Third Party Applications
This appendix describes how you can use LANCOM Advanced VoIP Client to
start calls in third party applications.
LANCOM Advanced VoIP Client provides a TAPI 2.x (Telephony Application
Interface) for these applications.
B.1 Installation of the TAPI 2.x
During LANCOM Advanced VoIP Client installation, you must have selected
user-defined installation and in doing so have installed the TAPI Service
Provider component (see chapter 9.3.2,
User-defined Installation
, page 150).
If this is not the case, you can also install the TAPI 2.x later.
This is how you install the TAPI 2.x at a later point
햲
In “Start | Settings | Control Panel”, double-click on “Software”.
A list of the currently installed programs will appear.
햳 Highlight LANCOM Advanced VoIP Client and click on “Change”.
Windows Installer will now call the LANCOM Advanced VoIP Client Installation
Wizard.
햴 Highlight “Change” and click on “Next”.
The following window appears: “Select the functions”:
햵 From the dropdown list select the type of installation from the function “TAPI
Service Provider”.
햶 Click on “Next” and start the installation.
The TAPI 2.x will then be installed. Now, under “Start | Settings | Control Panel |
Telephone and Modem Options” on the “Advanced” tab, you will find the entry
“LANCOM Advanced VoIP Client TAPI Service Provider”.
Please make the appropriate settings in the third party application, which is
to access the TAPI just installed. Select “LANCOM Advanced VoIP Client Line”
there as the TAPI connection.
Install TAPI later
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Telephoning from Third Party Applications
B.2 Configuring Third Party Applications for LANCOM
Advanced VoIP Client Based on the Example of
Microsoft Phone Dialer 1.0
You have installed the TAPI Service Provider component and you must now
define the following parameters in the third party application – based on the
example of Microsoft Phone Dialer 1.0:
the location,
the local area code,
external line code for local and long distance calls and
dialing procedure.
The following is a description of the necessary settings based on the example
of Microsoft Phone Dialer 1.0 in Windows 2000.
This is how you configure the telephone options
햲
In the Windows Phone Dialer, select the menu entry “Edit | Options…”
햳 Then, under “Preferred Line for Calling”, click on “Telephone”.
햴 From the dropdown list select “Line Used for Telephone Calls“ the option
“LANCOM Advanced VoIP Client Line”.
햵 Click on “Telephone and Modem Options…” .
The following window appears: “Telephone and Modem Options…” .
햶 Select your location and click on “Edit” or click on “New” to define a new
location.
The following window appears:“New Location” or the “Edit Location”.
햷 From the “Country/Region” drop-down list, choose the country from which you
would like to place calls.
햸 Enter the area code of your current local network, without the preceding zero,
in the “Area code” field.
햹 Then, in the fields for the external line code, enter the number you use to get an
external line for placing a local and a long distance call.
햺 Click on “OK”.
햻 Click on “OK” in the “Telephone and Modem Options…” window.
햽 Then, in the “Options” window, click on “OK”.
If you would like to check your settings, select the menu entry “Telephone |
Dial…” and call a subscriber.
When using TAPI 2.x applications, it is usually necessary that the location be
configured correctly and the number must be entered in canonical format.
Any public line access numbers or local area codes will only be automatically
added by the TAPI 2.x if the number is in canonical format.
Configuration of
Telephone
Options
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Overview of Drag & Drop
App. C: Overview of Drag & Drop
This chapter provides an overview of the options for using Drag & Drop to
handle buttons on the LANCOM Advanced VoIP Client interface.
You can always rely on Quickinfo (ToolTip), which changes when the mouse is
moved and provides information on what is currently happening when you
release the pressed left mouse button at a particular position.
Active Line Button
Line Button On Hold
Button is dragged to: Explanation
Active line button Line button on hold The subscribers are connected; both Lines are
free again.
Active line button Conference Line on
hold
The subscriber is added to the conference; the
conference line is activated.
Active line button The “Hold” Button The line is put on hold.
Active line button The “Conference”
Button
The active line becomes the conference line.
Active line button The “Phonebook”
Button
You can select the Phonebook entry to which
the active line should be connected.
Active line button Speed dial The subscriber is connected to the telephone
number, which has been assigned to the
Speed Dial, without an inquiry call.
Button is dragged to: Explanation
Line Button On Hold Active Line button A conference is initiated on the active line,
the line on hold is free again.
Line button on hold Active
Conference Line
The subscriber on hold is added to the confe-
rence; the line on hold is free again.
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Overview of Drag & Drop
Active Conference Line
Speed dial
Example:
If you drag an active Line button per Drag & Drop onto a Line button on hold,
both subscribers will be connected to one another.
Line button on hold Conference Line on
hold
The subscriber on hold is added to the confe-
rence, the conference line is activated and
the line on hold is free again.
Line button on hold The “Conference”
Button
The subscriber on hold is added to the confe-
rence; the line on hold is free again.
Line button on hold The “Phonebook”
Button
You can select the Phonebook entry to which
the line on hold should be connected.
Line button on hold Speed dial The subscriber is connected to the telephone
number, which has been assigned to the
Speed Dial, without an inquiry call.
Button is dragged to: Explanation
Active Conference
Line
The “Hold” Button The active conference line is on hold.
Button is dragged to: Explanation
Speed dial Free Line Button The subscriber is dialed depending on the
configuration of the Speed Dial.
Speed dial Forwarding Button The unconditional forwarding to this subscri-
ber is activated.
Button is dragged to: Explanation
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Devices
App. D: Devices
In this appendix you will find information on the different devices (Handsets
and Headsets), which are suitable for use with LANCOM Advanced VoIP
Client.
LANCOM Advanced VoIP Client recognizes many devices automatically. The
Sound Wizard automatically chooses the optimal settings for these devices.
D.1 Overview of the Available Devices
Handsets
The handset LANCOM VoIP USB Handset has a normal telephone handset and
a desktop device. The desktop device is connected to the PC. The speaker for
open listening and the connection for a headset is located in the desktop
device.
Headsets
Many headsets are connected to a QuickDisConnect jack. The
QuickDisConnect jack allows you to quickly and simply disconnect a
connection if, for example, you would like to leave the headset on when you
leave the room. The active line remains activated and is not put on hold.
If the headset has a QuickDisConnect jack, you will need an additional cable
for the connection to the PC.
Cable for connecting a headset
The headsets can be connected to the PC via the QuickDisConnect jack with
the adapters.
D.2 Configuration of the Terminal Devices in LANCOM
Advanced VoIP Client
All terminal devices can be configured in LANCOM Advanced VoIP Client.
Configuration of the Output
You can indicate which terminal device should be used on the PC in the local
setting for LANCOM Advanced VoIP Client. In doing so you can differentiate
between
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Devices
the language used when telephoning,
the hook off function,
the output of the ringing sounds
For further information please refer to chapter 8.4.9,
SIP Account /
Audio
,page140.
D.3 Operation of the LANCOM VoIP USB Handset
LANCOM VoIP USB Handset has in addition to the handset
a speaker on the desktop device for open listening,
a headset connection to the left and
four buttons on the right side
in addition to a red LED.
Take care when connecting the QuickDisconnect cable (Headset Cable K400)
to the LANCOM VoIP USB Handset to plug the speaker jack of the cable in
the plug for the speaker on the LANCOM VoIP USB Handset (see imprint on
the underside of the desktop device). Connect the jack for the microphone to
the corresponding microphone plug.
•
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Devices
Fig. 1 LANCOM VoIP USB Handset
The two buttons in the middle are used to regulate the volume. The volume
regulation affects the output source (headset, handset, speakers) currently in
use. The "mute" button switches the microphone currently in use (handset,
headset) on or off. The "headset" button is used to switch between the
speaker, handset and a headset.
In general:
The red LED is on if a line in LANCOM Advanced VoIP Client is active.
The red LED blinks if the speaker for open listening is active.
The "headset" button is on if the headset speaker is activated.
D.3.1 Standard Behaviour of LANCOM VoIP USB Handset
If a LANCOM VoIP USB Handset is recognized when LANCOM Advanced VoIP
Client is started, the Sound Wizard will not be started.
LANCOM Advanced VoIP Client uses the handset for the hook off
function.
LED
Headset Plugs
Headset key
Volume Adjustment
Mute Button
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Devices
LANCOM Advanced VoIP Client uses the hanset for voice input and
output.
LANCOM Advanced VoIP Client uses the handset for ringing sound
output (speaker in the desktop device).
If the "headset" button is pressed during a call, the speaker in the
phone rest will be activated for open listening.
LANCOM Advanced VoIP Client uses the headset connection as
microphone and speaker if the "headset" button is pressed while
telephone is idle.
LANCOM Advanced VoIP Client uses the volume control on the handset
in order to adjust the volume of the ringing sound while it is ringing.
LANCOM Advanced VoIP Client uses the volume control on the handset
in order to adjust the volume during a call.
D.3.2 Functions of the LANCOM VoIP USB Handset in Detail
The various behaviors of the LANCOM VoIP USB Handset in interaction with a
connected LANCOM VoIP Client Headset will be described in detail in the
following.
The Handset is on hook, all lines in LANCOM Advanced VoIP Client
are inactive
The "headset" button switches between the different states:
• Handset Mode (default setting)
• Headset Mode
Handset Mode (default)
The "headset" button was not pressed. The "headset" button is off, the LED is
off. When you receive a call, lift the handset from the rest and telephone via
the handset. The hook off function is started when the handset is lifted.
Headset Mode
Press the “headset” button once. The "headset" button is on the LED is off,
you are telephoning via the headset. The hook off function is activated, e.g.
by clicking on the LANCOM Advanced VoIP Client interface. Alternatively you
can also dial via the numeric keypad of the keyboard (block dialing) if the
Num button is activated and then start the dial connection with the entry
key.
•
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The handset is on hook, a line in LANCOM Advanced VoIP Client is
active
You will then telephone using the headset. The "headset" button is on, the
LED is on.
The "headset" button switches between the different states:
• Headset Mode
• Headset Mode and Speaker
•Speaker
Headset Mode
The "headset" button is on, the LED is on. If you receive a call, click on a line
in LANCOM Advanced VoIP Client and telephone via the headset. End the
call once again in LANCOM Advanced VoIP Client.
Headset Mode and Speaker
Press the “headset” button once. The "headset" button is on, the LED blinks,
you are telephoning via the headset. End the call once again in LANCOM
Advanced VoIP Client. The speaker in the desktop device is activated for
open listening.
Speaker
Press the “headset” button once again. The "headset" button is off, the LED
is off, you are speaking via the microphone in the handset. The speaker in the
desktop device is activated. End the call once again in LANCOM Advanced
VoIP Client.
The handset is off hook, you hear the idle tone.
The "headset" button switches between the different states:
• handset mode (default setting)
•Speaker
Handset mode (default)
Do not press the “headset” button. The "headset" button is off, the LED is on,
you hear the idle tone in the handset.
Speaker
Press the “headset” button once. The "headset" button is on, the LED blinks,
you hear the idle tone via the speaker in the headset and in the desktop
device.
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Headset Mode
Press the “headset” button once again. The "headset" button is on, the LED
is on, you hear the idle tone in the handset and via the headset.
The handset is off hook, you are speaking
The microphone of the handset is alway on, the microphone of the headset is
always off.
The "headset" button switches between the different states:
• handset mode (default setting)
• Handset, Headset Speaker and Speakers
• Handset, Headset Speaker
Handset Mode (default)
Do not press the “headset” button. The "headset" button is on, the LED is on,
you are telephoning via the handset.
Handset, Headset and Speakers
Press the “headset” button once. The "headset" button is on, the LED blinks,
you are speaking via the handset, the speakers in the handset, in the headset
and in the desktop device are switched on.
Handset and Headset
Press the “headset” button once again. The "headset" button is on, the LED
is on, you are speaking via the handset microphone, the speakers in the
headset and in the handset are switched on.
D.4 USB Headset Adapter without Keys
Recognized headsets without additional key functionality:
Headset Cable K410 (GN Netcom GN8110-USB)
Imtradex USB Adapter (AKA Micronas UAC3556B)
If such a headset is recognized by LANCOM Advanced VoIP Client
the headset uses voice input and output
for ringing sound output, if no other ouput option (soundcard) is
available.
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Devices
D.5 Swyx Headset Cable K411
If Swyx Headset Cable K411 is recognized by LANCOM Advanced VoIP Client,
the Sound Wizard will not be started.
LANCOM Advanced VoIP Client uses the headset
for voice input and output
for ringing sound output, if no other ouput option (soundcard) is
available.
The "mute" button for the microphone and the headset speakers and
the volume controle (+/-) are supported.
These key functions are controlled directly from the headset, the LANCOM
Advanced VoIP Client software will not display, e.g. the state "mute".
D.6 Headset Cable GN8120
If Headset Cable GN8120 is recognized by LANCOM Advanced VoIP Client,
the Sound Wizard will not be started. LANCOM Advanced VoIP Client uses
the headset
for voice input and output
for ringing sound output, if no other ouput option (soundcard) is
available.
The adapter has four different function keys:
Button Function
Blue switch Volume
controls the Volume This controls the ouput currently in use.
Green
button
Hook off
The green button activates / deactivates the line depending on the
original state. The LED glows during a telephone call.
Red button Mute
Switches off the microphone. The corresponding LED will glow if
the microphone is off. The button has the same function as the
microphone symbol on the LANCOM Advanced VoIP Client interface. For
further information please refer to chapter 8.1.3,
Mute
Microphone
, page 122.
White
button
Redial
The button has the same function as the "Redial" button in LANCOM
Advanced VoIP Client. For further information please refer to chapter 8.4.2,
Lists
, page 128.
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Devices
D.7 Plantronics CS60-USB Headset
If Plantronics CS60-USB Headset is recognized by LANCOM Advanced VoIP
Client, the Sound Wizard will not be a started.
LANCOM Advanced VoIP Client uses the headset for the voice input
and output
LANCOM Advanced VoIP Client uses the headset for ringing sound
output, if no other output option (soundcard) is available.
If LANCOM Advanced VoIP Client is idle, the Plantronics CS60-USB Headset
will be switched off in order to switch off the speakers and to save electricity.
Button / LED Function
Black
switch on
the headset
Volume
controls the Volume. This controls the ouput currently in use.
The "mute" function is switched on and off by pressing the switch. If the
microphone is switched off, the green LED on the base station will blink
quickly.
Silver
button on
the headset
Hook off
The white button activates / deactivates the line depending on the original
state.
Green LED
on the
base
station
Blinks if there is a voice connection
blinks quickly if the microphone is switched to mute
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LANCOM Advanced VoIP Client
Technical Terms
App. E: Technical Terms
Here you will find more detailed explanations of technical terms used in
connection to the “Voice over IP” technology.
These terms are included to help you understand the technical background,
but they are not necessarily required to operate the phone itself. We also
recommend technical “laymen” briefly read through these terms; some of
these terms are easy to understand, other explanations are aimed at those
more technically interested readers.
Term Explanation
Line ISDN line for operating a single ISDN terminal. This is usually a
telecommunications system with the option of dialing to an exten-
sion. In comparison to the multiple connection, the line has the
advantage that the number of extension numbers is not limited.
ACD Automatic Call Distribution
Automatic call distribution
API Application Programming Interface
Interface for application programs
Block Dialing All numbers of the destination phone number are entered before the
handset has been lifted. In this case, it is still possible to change the
phone number after it has been entered. The phone number will be
dialed completely (as a block) when the handset is lifted. The
opposite of this is ‘Overlap Sending’.
CAPI Common ISDN Application Programmable Interface
CAPI is the software interface, which regulates the data transfer
between the ISDN card and the applications. The CAPI is a standard,
which also supports the D-channel protocol of the Euro-ISDN (DSS1)
in the CAPI Version 2.0.
CCITT Comité Consultatif International Télégraphique et Téléphonique
International consulting committee for telegraph and telephone
service; known as ITU-T today
CDR Call Detail Record
A call detail record provides statistical information, such as caller,
duration and cost of the connection.
Client PC The client PC is an single workstation computer (PC). Many client PCs
are connected to a server via the network.
CMI Cordless Multicell Integration
Multicellular wireless network for cordless equipment
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Technical Terms
CTI Computer Telephony Integration
Term used for the connection of telecommunications systems and
computer systems (e.g. databases) using a special interface. This
enables the user to use telephony services from a PC.
DECT Digital Enhanced Cordless Telecommunication
European Standard for the digital cordless communication between
a base station and a transportable device for the range of a few
hundred meters.
DHCP Dynamic Host Configuration Protocol
Instead of permanently assigning an IP address to a computer in a
LAN, DHCP makes it possible to assign IP addresses dynamically and
variably. Applications, which depend on an IP address, are immedia-
tely assigned one upon request.
DDI Direct Dial In
DDI refers to the direct dial from a telephone network to a subscri-
ber. Direct dial allows you to dial specific extensions directly via this
number.
DMZ Demilitarized Zone
In the context of firewalls, a DMZ is a protected logical network
segment which contains the publicly accessible services of a
company. Thus, a DMZ prevents external access to internal IT struc-
tures.
DNS Domain Name Server
A server, which translates the symbolic name (e.g. www.micro-
soft.com) into an IP address.
DTMF Dual Tone Multi Frequency
Seven different frequencies and additional mixture frequencies are
transmitted in the telephone line in order to clearly communicate the
activated button.
DSP Digital Signal Processor
Direct Dialing-In line ISDN line, to which a telecommunications system with so-called
extension numbers is connected, which can be used to directly
contact a subscriber. In the case of the number “(0231) 4777-227,
“227” is the extension number within a telecommunications system.
An extension number allows you to dial a specific extension of a
telecommunications system directly via this defined number.
E.164 ITU-T standard for global telephone numbering (country code, local
area code and subscriber number, e. g. +49 (231) 123456-789.
Term Explanation
•
177
LANCOM Advanced VoIP Client
Technical Terms
ENUM tElephone NUmber Mapping
ENUM is an application of the Domain Name System for converting
telephone numbers (in the E.164 format) to Internet addresses. An
ENUM registration of a VoIP number allows calls to be placed
directly via the Internet, for example.
Ethernet Network for limited local operation (10 m to 10 km) in the LAN. The
individual PCs are connected via a cable network. Data is transferred
within this network at a rate of 10 Mbit/s, 100 Mbit/s or 1 Gbit/s.
FD Full Duplex (DX, sometimes also FDX, permits simultaneous trans-
mission of information in both direction, e. g. in telephony)
FTP File Transfer Protocol (Network protocol for file transmission)
G.711 ITU standard for compression,
here: Audiocodec 64 kbit/s
G.723.1 ITU standard for compression,
here: Audiocodec 5.3 kbit/s and 6.3 kbit/s
GAP Generic Access Protocol
Standard for DECT Handsets, which allows the communication
between handsets and basis stations of different manufacturers.
Gateway A gateway is a system, which connects two different networks and
which can transfer the data in one network to the other network and
vice versa. This means that the physical networks can be different
and the protocols used (e.g. IP network and ISDN) can also be diffe-
rent.
GSM Global System for Mobile Communication
Global system for mobile communication
H.323 A collection of international specifications (ITU), which define the
transmission of multimedia data to packet-oriented data connec-
tions.
H.323 Alias Name A symbolic name (e.g. TOMMY), which can be used as the address of
an H.323 terminal instead of an IP address.
H.450 Standard for additional performance specifications in H.323, such as
Conference, Call Forwarding, Hold, Call Swap, etc.
HTTP Hypertext Transfer Protocol. A protocol for transmission of data over
a network. It is mainly used for loading websites and other data from
the World Wide Web (WWW) into a Web browser.
Hub A hub creates a network node in a star-shaped LAN and it connects
several clients to the network.
ID Identification
IEEE Institute of Electrical and Electronics Engineers
International standardization committee
Term Explanation
178
LANCOM Advanced VoIP Client
Technical Terms
Instant Messaging A service that uses the Instant Messenger software (client) to
enable real-time communication (chat) with other subscribers. Short
text messages are sent using push technology via a network (server)
to the recipient (usually via the Internet), who can respond to them
immediately. Files can usually also be exchanged by this means. In
addition, many messaging programs offer video or telephone confe-
rences.
IPEI Hardware address (12 digits) of a DECT handset which allows an
unique identification.
IP Internet Protocol
Fundamental protocol of the Internet, which combines packet-orien-
ted networks with different technical bases to one large network.
Thus this protocol (on layer 3 of the OSI layer model) is used for
addressing and distributing data into packets.
IP Address An IP address is a 32-bit number, which is usually shown as a four-
part number, e.g. 192.177.65.4, and which is assigned to every
computer connected to the Internet. Domain names, which are
unambiguously assigned to IP addresses using a DNS server, were
introduced in order to make these addresses simpler and clearer for
users.
IP PBX IP Private Branch Exchange
A telephone private branch exchange (PBX) which is created by a
software application. It uses Voice-over-IP (VoIP) technology for
voice transmission.
ISDN Integrated Services Digital Network
Service integrating digital network
ITSP Internet Telephony Service Provider.
An Internet telephony service provider offers an interface via a
gateway between Internet telephony and the classic telephone
network. Thus via an ITSP, VoIP users can also reach subscribers in
the classic telephone network, and vice versa.
IVR Interactive Voice Response
Interactive Call handling
LAN Local Area Network
A local network, which is made up of numerous, interconnected
computer terminals within one company location and which is used
to transfer data.
LDAP Lightweight Directory Access Protocol
A network protocol that allows querying and modification of infor-
mation of a directory service (a distributed hierarchical database in
the network). The current version is specified in RFC 4511.
LED Light Emitting Diode
Light emitting diode (small light) for displaying status information.
Term Explanation
•
179
LANCOM Advanced VoIP Client
Technical Terms
MAC Address Medium Access Control Address
Each network card identifies itself with the MAC address. This
address is an 8-byte address, which is uniquely defined worldwide.
MAPI Mail Application Programming Interface
This Microsoft interface can be used by applications to send E-mails.
Multiple connection Basic Rate Interface for operating up to eight ISDN terminals (ISDN
telephones etc.) on a S
0
bus. It is possible to operate ISDN telepho-
nes, ISDN PC cards or ISDN telecommunications systems on a
multiple connection. The devices are addressed via MSNs.
MSN Multiple Subscriber Number
A non-direct dialing-in line can have several numbers (MSNs). The
assignment of these MSNs to the terminals takes place in the termi-
nals themselves.
Name Resolution Automatic association of a name to a phone number.
Example: You receive a call from the public telephone network and
the caller’s phone number is transmitted. LANCOM Advanced VoIP
Client then searches, e.g. in Microsoft Outlook Contacts and in the
Personal Phonebook, for a contact matching this phone number. If a
contact is found, LANCOM Advanced VoIP Client will show the name
of the caller in addition to the phone number in the display.
NAT Network Address Translation is a method for replacing an IP address
by another within a data package. This method is frequently used to
map private IP addresses to public IP addresses.
NT mode Network Terminator
For ISDN (and other protocols) a different behavior is often required,
depending on functionality. For ISDN, the exchange operates in NT
mode and the telephones (terminals) operate in TE mode. An
example of different behavior is the transfer of charging information,
which of course is only possible from NT to TE, and not the other way
round.
NetBIOS Name A symbolic name (e.g. WS-SJONES), which is used for addressing a
PC, if this PC should be contacted using the Microsoft NetBIOS
protocol.
Overlap Sending The numbers entered are dialed immediately. The destination phone
number can no longer be edited. The opposite of this is ‘Block
dialing’.
P2P see Peer-to-Peer
PABX Private Automatic Branch Exchange
Private branch exchange
PBX Private Branch Exchange
Private branch exchange, i.e. a system for regulating telephone
systems in what is usually a smaller telephone network with an
interface to the public telephone network.
Term Explanation
180
LANCOM Advanced VoIP Client
Technical Terms
PDA Personal Digital Assistant. Small portable computer, usually equip-
ped with a quick start operating system, and used along with many
other programs mainly for personal calendar, address and task
management.
PIN Personal Identification Number
This number is linked to the user name, and is used for user authen-
tication.
Peer-to-Peer Network principle in which the data exchange occurs decentrally,
directly between the individual computers. In the VoIP field, this
means that the connection exists directly between the two subscri-
bers, without server or provider.
POTS Plain Old Telephony System
This is the classic analog telephone.
Power over LAN Power over LAN is used to identify a property of devices with Ether-
net connection, e.g. IP telephones. Thus, the power supply is provi-
ded via the Ethernet connection line and not via a power mains plug,
as usual. In this case, the Switch or the Hub to which this device is
connected per Ethernet must be able to guarantee the power supply
via the Ethernet line.
PSTN Public Switched Telephone Network
Umbrella term for analog telephone networks, which usually use
digital switches.
QoS Quality of Service
The quality in communication networks. Depending on the standard
or protocol, different parameters are used for evaluating the proper-
ties, such as loss rate, availability, transfer rate and delay.
Router A router connects different kinds of networks to each other. It recog-
nizes the bordering networks and neighboring routers and it deter-
mines the path of the data packet. This connection can be created by
using either a software or a hardware solution.
RSVP Resource Reservation Protocol
IETF standard to guarantee a certain transmission qualities, such as
bandwidth and priority via TCP/IP.
Server The workstation computers are connected (e.g. via Ethernet) to the
server, which is the “central computer”.
SIP Session Initiation Protocol
A network protocol which establishes a communication session
between two or more subscribers.
Smartphone A smartphone unites the functional scope of a mobile phone with
that of a PDA. You can use a full keypad or touchscreen and speak
from a PDA phone. Digital cameras are sometimes also incorporated,
as in many mobile phones.
Term Explanation
•
181
LANCOM Advanced VoIP Client
Technical Terms
SNMP Simple Network Management Protocol
Network protocol developed by the IETF - an open international
voluntary association of network engineers, manufacturers and
users, which is responsible for proposals for Internet standardization
-, to enable network elements (e.g. routers, servers, switches,
printers, computers etc.) to be monitored and controlled from a
central station.
SNTP Simple Network Transport Protocol
Standard for synchronizing clocks in computer systems over packet-
based communication networks. Although mostly handled via UDP,
can also be transported using other layer 4 protocols such as TCP.
Specifically developed to enable reliable timing over networks with
variable packet propagation time (ping).
Voice Compression The voice data are compressed and sent via the network. This
reduces the amount of data to be transmitted. This is especially
important for the Home Office connection and the coupling of
several branch offices via the Internet.
STUN STUN is a simple network protocol that recognizes the existence and
type of firewalls and NAT routers and uses this information to bypass
them.
Subnet A network can be divided into several subnets. For example, it is
possible to use the IP address 192.177.65.xxx to address all compu-
ters, which have the number 192.177.65. in common and which
only differ from one another in terms of the last three digits (xxx).
The subnet mask indicates which positions should be used for diffe-
rentiation within the subnet. In a subnet, two subscribers communi-
cate directly with each other. The IP packets only have to pass
through the router if subscribers communicate outside of the subnet.
Switch A Switch is an active hub, which functions as a kind of exchange. In
contrast to the hub, the switch does not forward the incoming data
packets to all lines, but rather only to that line which leads to the
destination of the packet.
TA Terminal Adapter
TAPI Terminal Application Programming Interface
Interface for programming terminal applications
TE mode Terminal Endpoint
see
NT mode
, page 179
TEI Terminal Endpoint Identifier
With the help of the TEI, different terminals are addressed to an
ISDN bus on Layer 2.
Term Explanation
182
LANCOM Advanced VoIP Client
Technical Terms
TCP/IP Transmission Control Protocol / Internet Protocol
Two commonly used protocols for the transfer of data and for Inter-
net connection, which can be implemented on different types of
transport media.
TSP TAPI Service Provider, driver for TAPI devices
Unified Messaging Message management system developed in 1989. It denotes a
method of bringing incoming and outgoing messages of any kind
(e.g. voicemail, email, fax, SMS, MMS, etc) into a standardized form,
and granting the user access to this via a wide range of clients (fixed
network or mobile phone, email client).
USB Universal Serial Bus. Bus system for connecting a computer to ancil-
lary equipment. A USB port takes little space, and can supply power
to simple devices such as a mouse, a phone or a keyboard. Devices
equipped with USB can be connected to each other during active
operation (hot plugging), and their properties can be detected
automatically.
VLAN Virtual LAN. Virtual local network within a physical network. A
widespread technical implementation of VLANs is partially defined in
the standard IEEE 802.1Q.
VoIP Voice over IP
Collective term for all techniques for transmitting voice over IP
networks.
WAP Wireless Application Protocol. The Wireless Application Protocol
denotes a collection of technologies and protocols, whose aim is to
make Internet content available for the slower transmission rates
and the longer response times in mobile radio, as well as for the
small displays of mobile telephones. WAP is thus in direct competi-
tion with the i-mode services.
WAV A file format used for recording voice or music, for example,
announcement texts, music on hold, or Voicemail. 16 KB of memory
are required for each recorded second.
Term Explanation
Index
183
Index
Symbols
(Call) Forwarding Unconditional
43
(Tab) 123
-A-
Account 8
Configure SIP account 154
User 8
ACD
(Definition) 175
Acoustic Signals 9
Activate
Num key 140
Active Connection 8
API
(Definition) 175
Audio Equipment 142
Calibration 124
for ringing 142
Automatic
Provider 156
Automatic Redial
always 129
Exit 78
Starting 77
Window 78
-B-
Background
24
Backspace 72
Bandwidth
Voice Compression 143
Behavior
Configuration 119
Blind Call Transfer 89, 112
Block Dialing 33, 175
Busy Signal 9
Switch On 79
Button
Call Forwarding 110
Call List 106
Call Transfer 111
Hold 111
-C-
Calendar Entry
Call inviting party 52
Calibration of the Sound System
124
Call
Call Swap 80
Call Transfer 111, 112
Disable 79
Exit 36
In Outlook 52
Forward 44
Forward All 43, 123
Pick Up 35, 80
Record 66
Reject 80
Transfer (without Inquiry) 39
Call Forwarding 43, 123
configuring 109, 123
Further 123
Switch on/off 44
Unconditional 123
Call Forwarding Button Shortcut
Menu 110
184
Call List 106
(window) 107
configuring 108
Create 108
Define properties 108
View...
(Menu Command) 67
(Shortcut Menu) 107
Call Pick Up
with Return Key
140
Call Swap 9, 37, 80
Call Transfer 38, 111
(Menu Command) 65
(Shortcut Menu) 112
by going on hook 127
party 81
Without Inquiry 89, 112
Call Waiting
For secondary calls 138
Switch Off 138
Call waiting 8
Call Waiting Signal 9
Callback Requests 106
Call-by-call Code 97
Calling
E-mail sender 52
From Outlook 50
Inviting party 52
Canonical Telephone Number
Format
45
CAPI
(Definition) 175
CDR
(Definition) 175
Client PC
(Definition) 175
CMI
(Definition) 175
command line
Call from the 145
Minimize 145
Compression 143
Language 181
Conference 40
(Menu Command) 65
Add 66
Initiate 65
Configuration
local
140
configuring 119
Confirmation of logon 17
Connection
Active 8
On hold 8
Switch between 37
switch between 80
Connection on Hold 8
Contact
Open 54
View 54
Contacts – Microsoft Outlook
2000/XP (window) 50
Conversation Recording
(Menu Command)
66
Copy
(Menu Command)
63
Correct
Entry 72
Country code 144
CTI
(Definition) 176
Index
185
-D-
data amount
Compression 143
DDI (Direct Dial In) 176
deactivate
Num key 140
DECT
(Definition) 176
Delete
(Menu Command)
63
Desktop
Install link
151
DHCP
(Definition) 176
Dial 80
From a Calendar Entry 52
From an e-mail 52
From every application 33
From Outlook 50
Numeric Keypad (Num key)
140
Selected number 33
Dial Tone
Internal 81
Direct dialing-in line 176
disable
Line
94
Display 25
DMZ (Demilitarized Zone) 176
DNS
Definition
176
Drag & Drop 12
DSP
(Definition) 176
DTMF
(Definition) 176
-E-
E.164
(Definition) 176
Echo Suppression
local 142
Edit
(Menu Command) 63
E-Mail
Call sender
52
from the Caller List 108, 115
From the Redial List 75
Enter License Key 151
Entry
Correct 72
ENUM 177
Ethernet
(Definition) 177
Exit
(Menu Command) 63
Call
In Outlook 52
Connection 73
Export
Phonebook Entries 104
Recording List 116
External subscribers 7
-F-
F11
Dial from Every Application
33
FD 177
(Definition) 177
File
Menu 61
Forward 40
All Calls 43, 123
186
Forwarding, Routing 123
FTP
(Definition) 177
Function Key 28
Functions
Description 72
Menu 64
Functions Summary 59
-G-
G.723.1
177
G0.711
(Definition)
177
GAP
(Definition) 177
Gateway
(Definition) 177
General (tab) 126
General Information
User Profile 126
General Shortcut Menu 22, 61
GSM
(Definition) 177
-H-
H.323
(Definition) 177
Alias Name 177
Protocol 177
H.450
(Definition) 177
Handset
without additional speakers
148
Headset
without additional speakers
148
Help
Menu 67
Help Topics
(Menu Command) 68
Hide
Number 79, 127
Hold 111
(Menu Command) 65
Home Office
Voice Compression
143
Hook
Hook off and Dial
(Menu Command)
65
Pick Up 73
Hook off 142
Configuration 125
Hook On
In Outlook 52
Hook on/off 72
HTTP
(Definition) 177
Hub
(Definition) 177
-I-
Icon
Minimize SwyxIt 128
Minimize to tray 128
ID
(Definition)
177
Idle tone 9, 81
IEEE
(Definition)
177
Import
Phonebook Entries 105
Input / Output Device
Local Settings 142
Inquiry Calls 37
Index
187
Call Swap (Menu Command)
65
Hold call 59
Instant Messaging
(Definition) 178
Interface of
Elements 19
Internal subscribers 7
Internet Protocol (IP) 13
IP
(Definition) 178
IP (Internet Protocol) 178
IP Address
(Definition) 178
IPEI
(Definition) 178
IP-PBX
(Definition) 178
ISDN
(Definition) 178
ITSP
(Definition) 178
IVR
(Definition) 178
-J-
Journal Entry
(Menu Command)
66
-L-
LAN (Local Area Network) 178
LDAP
(Definition)
178
LED
(Definition) 178
Light Emitting Diode 178
Line 175
(Definition) 7
Concept 12
Direct Dialing-In 175
Direct dialing-in 176
disable 94
Multiple subscribers 179
Select 27
State 81
Virtual 12
Line button 27, 80, 84
configuring 93, 133
define properties 93, 133
maximum number 133
to a new Skin 134
Line Button (Tab) 93
Lines
Functions 21
Menu 64
List
Delete (From the Redial List)
75
Redial (Tab) 76
Lists
(Tab) 109, 128
Menu 66
Lists (tab) 109
Local Echo Suppression 142
Local network 178
Local Settings 140
Input / Output Device 142
Location
Tab
144
Logoff 15
Logon
Successful 17
Long Distance Call 7
188
-M-
MAC Address
(Definition) 179
Managing calls
with the Outlook Journal 55
MAPI
(Definition) 179
Menu 19
Edit 21
File 21, 61
Functions 21
Lines 21
Menu Bar 19, 61
Menu Command
Autom. Redial 65
Automatic Redial 65
Call List
View... 67
Call Transfer 65
Conference 65
Conversation Recording 66
Copy 63
Delete 63
Exit 63
Help Topics 68
Hold 65
Hook off and dial 65
Inquiry Call/Call Swap 65
Minimize 63
Paste 63
Redial 65
Show Redial List 67
Speed dial 65
Tip of the day 68
Transfer to > 65
Transfer to Number... 65
Microphone
Calibration 124
Mute 122
Microphone Adjustment 125
Minimize
(Menu Command) 63
Mode
Non-Transparent 19, 61
Transparent 20
MS Outlook AddIn 46
msiexec 152
MSN
(Definition)
179
Multiple connection 179
-N-
Name
Delete in Phonebook 103,
104, 105
Name assignment
From Outlook Contacts 45
Name Resolution 36
179
From Outlook 56
NAT (Network Address Transla-
tion) 179
NetBIOS Name
(Definition)
179
Network
Local 178
Network Adapter 147
New Call (window) 51
Non-Transparent Mode 19, 61
NT mode
(Definition) 179
Num key 140
Number 7
Index
189
External subscribers 7
Hide 79, 127
internal subscribers 7
Numeric Button 26, 72
Numeric Keypad 72
Dial 140
-O-
Options
Configuration
119
Outlook
End Call 52
Journal entries for calls 47
Managing Calls Using the
Journal 55
Name assignment from
Contacts 45
Name Resolution 56
Open Contact for incoming
calls 47, 53
Telephone Number Format
45
Outlook Contact
Clear 54
View 54
Overlap Sending
(Definition) 179
-P-
PABX
(Definition)
179
Parameters
call command line
145
Party 7
Call swap between 37
Call Transfer 38
Calls from Outlook 50
External 7
Internal 7
party
call swap between 80
Call Transfer 81, 111, 112
Calling 80
Delete in Phonebook 103,
104, 105
Transfer 81
Paste
(Menu Command)
63
PBX
(Definition)
179
PDA 180
Personal Phonebook
delete subscriber 103, 104,
105
Export (Menu Command) 62
Import (Menu Command) 62
Phonebook 110
(Menu Command) 67
(window) 34, 101
delete subscriber 103
Export 62
Export entries 104
From the Redial List 75
Import 62
Import entries 105
Start 34, 101
Pick Up
Of a call
35
Telephone Call 80
with Return Key 140
PIN 8
(Definition) 180
POTS
Definition 180
190
Power over LAN 180
Prefix
configuring 144
Properties
Line button (shortcut menu)
84
Speed Dial (shortcut menu)
96
Properties of...
Line Button (window)
93,
133
Lists (window) 109
Local Configuration (win-
dow) 140
Redial List (window) 76
Shortcuts (window) 131
User Settings (window) 126
Provider
Automatic 156
SIP Account 154
PSTN
(Definition) 180
Public Line Access
configuring 144
-Q-
QoS
(Definition)
180
Quickstart 151
-R-
Record
See Conversation Recording
113
Recorded Calls
Listen to 114
Recording List
Export 116
Redial 73
(Menu Command) 65
Automatic 77
always 129
Cancel 65
Starting 77
Window 78
configuring 76
Redial Button 73
Always automatic Redial
129
Redial list
(Menu Command)
67
(Tab) 76
(window) 75
View 67, 74
Resolution
Speed Dial
From Outlook 56
Return Key 140
Return key 140
Ringing 9
from the Caller List 108, 115
From the Redial List 75
number dependent 135
Ringing (tab) 135
Router
(Definition)
180
RSVP
(Definition)
180
-S-
Secondary call
Call Waiting 138
Disable 79, 127
Signaling 138
Server
Index
191
(Definition) 180
Settings
Menu 67
Shortcut 98
(Tab) 131, 133
Export 100
Export (Menu Command) 62
Import 100
Import (Menu Command) 62
maximum number 132
Shortcut Menu 4
Call Transfer 112
General 22, 61
Show Caller List... 107
Speed Dial Properties 96
Start 22
Shortcut Menu Line button
Active 88
Conference On Hold 90
Dial 85
Disabled 91
Exit 91
Handset Is Off the Hook 84
Idle 84
On Hold 89
Outgoing call, Call Waiting
87
Ringing 86
Shortcut Menu:Redial Button 74
Show contact
(Menu Command)
66
Show Message Log 17
Show Quickstart
(Menu Command) 68
Signal
Acoustic 9
Signal Sound 8, 9
Signaling
Status - 7
SIP (Definition) 180
SIP Account
Configure 154
SIP-URI 7
Skin 9
Concept 11
Edit(Menu Command) 63
Load(Menu Command) 63
Save(Menu Command) 63
Standard 19
Smartphone
(Definition) 180
SNMP
(Definition) 181
SNTP
(Definition) 181
Sound Wizard
Hook off 125
Microphone Adjustment
125
Ringing 125
Speaker
Mute 121
Switch on/off 121
Speed dial 96
(Menu Command) 65
(Tab) 96, 130
Export 100
Export (Menu Command) 62
Import 100
Import (Menu Command) 62
maximum number 130
Standard User Interface 19
192
Start
command line 145
Start menu 151
Store
(Menu Command) 63
STUN 181
Subnet
(Definition) 181
Subnet Mask 181
Subscribe 15
Switch
(Definition)
181
Between several connec-
tions 37
switch
between several connec-
tions 80
Switches 126
Symbol
shown in the taskbar 128
-T-
TA
(Definition) 181
Tab
Lines 92
Location
144
TAPI
(Definition) 181
later installation 163
TCP/IP
(Definition) 182
TE mode
(Definition) 181
TEI
(Definition) 181
Telephone Call
Pick Up 80
See also Call 80
Telephone Number 7
Delete in Phonebook 103,
104, 105
External subscribers 7
Hide 79, 127
Internal subscribers 7
Telephone Number Format
canonical 45
Telephone Ring
for call
135
Terminating a call 36
Test 15
Third Party Applications
Example (Windows Phone
Dialer) 164
telephone from 163
Tip of the day 69
(Menu Command) 68
To 75
Tone
for call 135
Toolbar 22
Transfer
Call
39
party 81
Transfer spontaneously 40
Transfer to >
(Menu Command)
65
Transfer to Number...
(Menu Command) 65
Transparent mode 20
Tray Icon 128
Minimize to tray 128
Index
193
TSP
(Definition) 182
Installation 163
Typing Error 72
-U-
Unconditional Call Forwarding
123
Unified Messaging
(Definition)
182
USB
(Definition) 182
User 8
User account 8, 15
User authentication 8
User data
Set up SIP account 154
User Interface 9, 11
Elements 19
User name 8
User Profile 125
Call Pick Up with the Return
Key 140
View 125
-V-
Virtual line 12
VLAN
(Definition)
182
Voice Compression 143
Voice quality
Compression
143
VoIP
SIP Account 154
VoIP (Voice over IP)
(Definition) 182
Volume
Adjust 120
-W-
WAP
(Definition) 182
WAV
(Definition) 182
What is new?
(Menu Command) 68
Window
Always on top
128
Wrap Up Time 94
Definition 10
-X-
XXX
In the display
36
3 …

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Bijvoorbeeld een creditcardnummer, een persoonlijk identificatienummer, of een geheim adres. E-mailadressen en volledige namen worden niet als privégegevens beschouwd.

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Om tot zinvolle vragen te komen hanteren wij de volgende spelregels:

Belangrijk! Als er een antwoord wordt gegeven op uw vraag, dan is het voor de gever van het antwoord nuttig om te weten als u er wel (of niet) mee geholpen bent! Wij vragen u dus ook te reageren op een antwoord.

Belangrijk! Antwoorden worden ook per e-mail naar abonnees gestuurd. Laat uw emailadres achter op deze site, zodat u op de hoogte blijft. U krijgt dan ook andere vragen en antwoorden te zien.

Abonneren

Abonneer u voor het ontvangen van emails voor uw Lancom Advanced VoIP Client bij:


U ontvangt een email met instructies om u voor één of beide opties in te schrijven.


Ontvang uw handleiding per email

Vul uw emailadres in en ontvang de handleiding van Lancom Advanced VoIP Client in de taal/talen: Engels als bijlage per email.

De handleiding is 2,57 mb groot.

 

U ontvangt de handleiding per email binnen enkele minuten. Als u geen email heeft ontvangen, dan heeft u waarschijnlijk een verkeerd emailadres ingevuld of is uw mailbox te vol. Daarnaast kan het zijn dat uw internetprovider een maximum heeft aan de grootte per email. Omdat hier een handleiding wordt meegestuurd, kan het voorkomen dat de email groter is dan toegestaan bij uw provider.

Stel vragen via chat aan uw handleiding

Stel uw vraag over deze PDF

Andere handleiding(en) van Lancom Advanced VoIP Client

Lancom Advanced VoIP Client Snelstart handleiding - Deutsch - 21 pagina's

Lancom Advanced VoIP Client Gebruiksaanwijzing - Deutsch - 205 pagina's

Lancom Advanced VoIP Client Snelstart handleiding - English - 21 pagina's


Uw handleiding is per email verstuurd. Controleer uw email

Als u niet binnen een kwartier uw email met handleiding ontvangen heeft, kan het zijn dat u een verkeerd emailadres heeft ingevuld of dat uw emailprovider een maximum grootte per email heeft ingesteld die kleiner is dan de grootte van de handleiding.

Er is een email naar u verstuurd om uw inschrijving definitief te maken.

Controleer uw email en volg de aanwijzingen op om uw inschrijving definitief te maken

U heeft geen emailadres opgegeven

Als u de handleiding per email wilt ontvangen, vul dan een geldig emailadres in.

Uw vraag is op deze pagina toegevoegd

Wilt u een email ontvangen bij een antwoord en/of nieuwe vragen? Vul dan hier uw emailadres in.



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