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LANCOM LCOS devices
Installation Guide
2
LANCOM Installation Guide – Copyright
EN
Copyright
© 2019 LANCOM Systems GmbH, Wuerselen (Germany). All rights reserved.
While the information in this manual has been compiled with great care, it may not be deemed an
assurance of product characteristics. LANCOM Systems shall be liable only to the degree specified in
the terms of sale and delivery.
The reproduction and distribution of the documentation and software supplied with this product
and the use of its contents is subject to written authorization from LANCOM Systems. We reserve
the right to make any alterations that arise as the result of technical development.
Windows® and Microsoft® are registered trademarks of Microsoft, Corp.
LANCOM, LANCOM Systems, LCOS, LANcommunity and Hyper Integration are registered trade-
marks. All other names or descriptions used may be trademarks or registered trademarks of their
owners. This document contains statements relating to future products and their attributes.
LANCOM Systems reserves the right to change these without notice. No liability for technical errors
and / or omissions.
Products from LANCOM Systems include software developed by the “OpenSSL Project” for use in
the “OpenSSL Toolkit” (www.openssl.org).
Products from LANCOM Systems include cryptographic software written by Eric Young (eay@
cryptsoft.com).
Products from LANCOM Systems include software developed by the NetBSD Foundation, Inc. and
its contributors.
Products from LANCOM Systems contain the LZMA SDK developed by Igor Pavlov.
The product contains separate components which, as so-called open source software, are subject
to their own licenses, in particular the General Public License (GPL). If required by the respective
license, source files for the affected software components are made available on request. To do this,
please send an e-mail to gpl@lancom.de.
LANCOM Systems GmbH
Adenauerstr. 20/B2
52146 Wuerselen
Germany
www.lancom-systems.com
Wuerselen, May 2019
3
LANCOM Installation Guide – Introduction
EN
Introduction
Thank you for purchasing an LCOS-based LANCOM device.
This installation guide describes how to put your LANCOM device into
operation and its initial setup.
Installation includes:
A Positioning and mounting
A Safety advice
The initial setup includes:
A Configuration via LANconfig
LANconfig is the free-of-charge and user-friendly software for
the configuration of LANCOM devices on Microsoft Windows.
LANconfig has a huge spectrum of applications, from the user-friend-
ly commissioning of a single device with installation wizards to
the comprehensive management of large-scale installations.
You can find the download free of charge on our website:
www.lancom-systems.com/downloads/
A Configuration via WEBconfig
WEBconfig is the browser-based configuration user interface that is
available on the LANCOM device and can be used on any operating
system.
A Configuration via the LANCOM Management Cloud
The LANCOM Management Cloud is the management system
that intelligently organizes, optimizes, and controls your entire
network architecture. (licence and working Internet access required)
You can find out more about the LANCOM Management Cloud at:
www.lancom-systems.com/lmc/
The document continues with further information about operating the
device, the documentation, and LANCOM Service & Support.
4
LANCOM Installation Guide – Safety instructions and intended use
EN
Safety instructions and intended use
5
In order to avoid harming yourself, third parties or your equipment
when installing your LANCOM device, please observe the following
safety instructions. Operate the device only as described in the ac-
companying documentation. Pay particular attention to all warnings
and safety instructions. Use only those third-party devices and com-
ponents that are recommended or approved by LANCOM Systems.
Before commissioning the device, be sure to study the Quick Reference
Guide supplied with the hardware. These can also be downloaded from
the LANCOM website (www.lancom-systems.com).
Any warranty and liability claims against LANCOM Systems are excluded
following any usage other than the intended use described below.
Environment
LANCOM devices should only be operated when the following environ-
mental requirements are met:
A Ensure that you comply with the temperature and humidity ranges
specified in the Quick Reference Guide for the LANCOM device.
A Do not expose the device to direct sunlight.
A Ensure that there is adequate air circulation and do not obstruct the
ventilation slots.
A Do not cover devices or stack them on top of one another
A The device must be mounted so that it is freely accessible (for example,
it should be accessible without the use of technical aids such as
elevating platforms); a permanent installation (e.g. under plaster) is not
permitted.
A Only outdoor equipment intended for this purpose is to be operated
outdoors.
5
LANCOM Installation Guide – Safety instructions and intended use
EN
Power supply
Please observe the following before installation, as improper use can lead
to personal injury and damage to property, as well as voiding the warranty:
A Use only the power adapter / IEC power cable mentioned in the Quick
Reference Guide.
A Some models can be powered via the Ethernet cable (Power-over-
Ethernet, PoE). Please observe the relevant instructions in the Quick
Reference Guide for the device.
A Never operate damaged components.
A Turn the device on only if the housing is closed.
A The device must not be installed during thunderstorms and should be
disconnected from the power supply during thunderstorms.
A In emergency situations (e.g. in the case of damage, ingress of liquids
or objects, for example through the ventilation slots), the power supply
must be disconnected immediately.
A Operate the device only with a professionally installed power supply at
an any time accessible power outlet.
Applications
A The device may only be used in accordance with the relevant national
regulations and under consideration of the legal situation applicable
there.
A The equipment must not be used for the actuation, control, and data
transmission of machinery that, in case of malfunction or failure, may
present a danger to life and limb, nor for the operation of critical infra-
structures such as power plants.
6
LANCOM Installation Guide – Safety instructions and intended use
EN
General safety
A Under no circumstances should the device housing be opened and the
device repaired without authorization. Any device with a case that has
been opened is excluded from the warranty.
A The antennas are only to be attached or swapped out while the device
is powered off. Mounting or demounting antennas while the device is
powered on may cause the destruction of the radio module.
A Notes on the individual interfaces, switches, and displays on your
device are available in the supplied Quick Reference Guide.
A Mounting, installation, and commissioning of the device may only be
carried out by qualified personnel.
7
LANCOM Installation Guide – Initial setup
EN
Initial setup
A LANCOM device can be configured conveniently by TCP/IP. The following
configuration paths are available for this:
A LANconfig
A WEBconfig
A LANCOM Management Cloud
4
For devices with a serial interface, the configuration can be con-
ducted with LANconfig or a terminal program.
Configuration via LANconfig
Unconfigured LANCOM devices in local networks (LAN) are detected
automatically. It is very easy to search the LAN for new devices. Click the
button Search now.
In the dialog box that follows, you further specify the settings for the
device search.
4
If LANconfig does not find the device you should check the network
connection and update the IP address of the configuration PC.
8
LANCOM Installation Guide – Initial setup
EN
4
LANCOM access points start in managed mode and can only be
detected by the search if the option Extend search to managed
APs is selected.
The setup wizard for configuring the basic settings starts automatically
after the new LANCOM device is added. This setup wizard configures basic
parameters such as the master device password, device name, IP address,
etc.
You continue with the device configuration, such as setting up Internet
access or the WLAN, by means of the other setup wizards or directly with
LANconfig.
Configuration via WEBconfig
For configuration via TCP/IP, the IP address of the device in the local
network (LAN) is required. Following power-on, an unconfigured LANCOM
device first checks whether a DHCP server is already active on the LAN.
Local network without DHCP server
If no DHCP server is available on the LAN, the LANCOM device switches on
its own DHCP server and assigns an IP address, a subnet mask, and a DNS
server to itself and any other devices on the LAN that are set up to obtain
IP addresses automatically (auto-DHCP). In this situation, the device can be
accessed from any computer with the auto-DHCP function enabled under
the IP address 172.23.56.254 or via a browser under a random name.
9
LANCOM Installation Guide – Initial setup
EN
Local network with DHCP server
If the local network has a DHCP server that actively assigns the IP addresses,
an unconfigured LANCOM device switches its own DHCP server off and
goes into DHCP client mode. It obtains an IP address from the DHCP server
on the LAN.
You can access your unconfigured device via web browser typing the URL
https://LANCOM-DDEEFF. Replace the characters „DDEEFF“ with the last six
characters of the device’s MAC address, which you can find on its type
label. As appropriate, attach the domain name of your locall network (e.g.
“.intern“).
This procedure requires the DNS server in your network to be able to
resolve the device’s hostname which was announced by DHCP. When using
a LANCOM device as DHCP- and DNS server this is the default case.
Configuration via the LANCOM Management Cloud
In order to configure a LANCOM device via the LANCOM Management
Cloud (LMC), it must first be integrated into the LMC.
4
Integrating the device into the LMC requires the device to be con-
nected to the Internet and able to reach cloud.lancom.de. If a router
that is intended to provide Internet access is to be integrated into
the LMC, the first step is to perform a basic configuration and to
configure an Internet connection.
There are two different methods of integrating a LANCOM device into the
LANCOM Management Cloud:
A Integration into the LANCOM Management Cloud by serial number and
Cloud PIN
A Integration into the LANCOM Management Cloud by activation code
10
LANCOM Installation Guide – Initial setup
EN
Integration into the LMC by serial number and Cloud PIN
If you have purchased a LANCOM device that was shipped with LCOS
version 10.0 or later – i.e. it is already “Cloud-ready” – all you have to do
is simply add the device to a project in the LANCOM Management Cloud
(Public).
You will need the serial number of the device and the associated Cloud
PIN. You can find the serial number on the bottom of the device or in
LANconfig or WEBconfig. The Cloud PIN can be found on the Cloud-ready
flyer, supplied with the device.
In the LANCOM Management Cloud, open the Devices view and click Add
new device.
In the next window, enter the serial number and Cloud PIN of the device.
Then confirm with the button Add new device.
The next time the LANCOM device has contact with the LANCOM
Management Cloud (Public), it will be paired automatically.
11
LANCOM Installation Guide – Initial setup
EN
4
A Cloud PIN for integrating devices into the LANCOM Management
Cloud (Public) is available for devices that have been supplied with
LCOS version 10.0 or later and are thus “Cloud-ready”. If devices
without a Cloud PIN are to be included into the LMC, the alterna-
tive method for integration into the LANCOM Management Cloud
makes use of an activation code.
Integration into the LMC by activation code
This method uses LANconfig and just a few steps to integrate one or more
LANCOM devices simultaneously into the LANCOM Management Cloud.
Create an activation code
In the LANCOM Management Cloud, open the Devices view and click Add
new device.
12
LANCOM Installation Guide – Initial setup
EN
In the following window, click the link No serial number and PIN
available?.
Create an activation code by following the instructions in the dialog.
This activation code allows you to integrate the LANCOM device into this
project at a later time.
4
The Activation code button displays all of the activation codes for
this project in the Devices view.
Using the activation code
Open LANconfig and select the desired device or devices and click the
Cloud icon in the menu bar.
13
LANCOM Installation Guide – Initial setup
EN
In the dialog window that opens, enter the activation code that you
generated previously and click the button OK.
4
If you copied an activation code to the clipboard, it is automatically
entered into the field.
Once the device is paired with the LANCOM Management Cloud, it is
available in the project for further configuration.
14
LANCOM Installation Guide – Further information
EN
Further information
Resetting the device
It is possible to reset the device to its factory settings if you need to recon-
figure the device irrespective of any existing settings, or if it is impossible to
connect to the device.
The position of the reset button on your device is illustrated in the supplied
Quick Reference Guide.
The reset button offers two basic functions—boot (restart) and reset (to
the factory settings)—which are called by pressing the button for different
lengths of time.
A Press for less than 5 seconds to reboot.
A Press for more than 5 seconds until all LEDs on the device light up for
the first time to restart while deleting the user-defined configuration.
Customer-specific default settings will be loaded if the device contains
them, otherwise the LANCOM factory settings will be loaded.
A Press for more than 15 seconds until all LEDs on the device light up for
the second time to restart while deleting the user-defined configura-
tion. A rollout configuration will be loaded if the device contains one,
otherwise the LANCOM factory settings will be loaded.
5
After resetting, the device starts completely unconfigured and all
settings are lost. If possible be sure to backup the current device
configuration before resetting.
15
LANCOM Installation Guide – Further information
EN
Documentation
The full documentation for the LANCOM device consists of the following:
A This Installation Guide offers an easy introduction for readers with
knowledge of installing network components and routers and who are
familiar with the workings of the basic network protocols.
A The LCOS Reference Manual fully addresses issues concerning the
LANCOM operating system LCOS for this and all other models.
A The LCOS Menu Reference describes all of the parameters of LCOS in
full.
A The Quick Reference Guide details the main technical specifications for
your device and the connectors it provides.
The full documentation and the latest firmware and software are available
from the download area of the LANCOM website:
www.lancom-systems.com/publications/
Recycling notice
At the end of its useful life, this product should be properly disposed of in
accordance with applicable electronic waste disposal regulations in your
district, state and country.
16
LANCOM Installation Guide – LANCOM Service & Support
EN
LANCOM Service & Support
You have chosen a LANCOM or AirLancer product with highest reliability. If
you still encounter a problem, you are in best hands! The most important
information regarding our Service and Support is summarized below, just
in case.
LANCOM Support
Installation Guide / Quick Reference Guide
If you encounter any problems when installing or operating your product,
the included installation guide resp. quick reference guide may help you in
many cases.
Support from reseller or distributor
You can contact your reseller or distributor for support:
www.lancom-systems.com/how-to-buy/
Online
The LANCOM Knowledge Base, with more than 2,500 articles, is always
available via our website:
www.lancom-systems.com/knowledgebase/
In addition you can find explanations of all features of your LANCOM
device in the LCOS reference manual:
www.lancom-systems.com/publications/
If you have further questions please send us your query via our portal:
www.lancom-systems.com/service-support/
Online support is free of charge at LANCOM. Our experts will respond as
quickly as possible.
17
LANCOM Installation Guide – LANCOM Service & Support
EN
Firmware
The latest LCOS firmwares, drivers, tools, and documentation can be
downloaded free of charge from the download section on our website:
www.lancom-systems.com/downloads/
Partner support
Our partners get additional support access according to their partner level.
More information can be found on our website:
www.lancom-systems.com/mylancom/
LANCOM Service
Warranty
Within the EU all LANCOM Systems products come with a voluntary
manufacturer warranty. The warranty period depends on the device type:
A 2 years for all LANCOM unmanaged and websmart switches as well as
accessories
A 3 years for all LANCOM routers, gateways, WLAN controllers, access
points, and R&S
®
Unified Firewalls
A 5 years for all LANCOM managed switches
Within the EU: To apply for warranty you need an RMA number (Return of
Material Authorization). In this case please contact our support team.
More information can be found under der following link:
www.lancom-systems.com/repair/
Outside EU: Please contact your reseller or distributor.
Lifecycle
The LANCOM lifecycle applies to the support of products. For more infor-
mation please visit the LANCOM website:
www.lancom-systems.com/lifecycle/
18
LANCOM Installation Guide – LANCOM Service & Support
EN
Options for your individual requirements
LANCOM offers individually tailored value-added services according to
your needs. Little money provides best protection for your investment.
Warranty extensions for additional safeguarding for your devices:
www.lancom-systems.com/warranty-options/
Individual support contracts and service vouchers for best possible support
with guaranteed response times:
www.lancom-systems.com/support-products/
Your LANCOM team
14

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